La Palma Beachfront Hotel Boutique

The location of the property is damn good just across the playa caracol beach and isla mujeros ferry point. But the hotel has limited facilities - no lift, no night checkin, no security, no guards, anybody can walk in at night to your room, and i faced a shower pressure issue throughout my stay which was kinda annoying

El hotel se encuentra justo frente a la playa, tiene una piscina con vistas al mar y en las mañanas es lo mejor. Nos gustó ya que te quedaba básicamente todo cerca inclusive para ir a pie. Buena opción céntrica en la zona hotelera.

Hard to find the entrance. All around a good stay

It was literally on the beach! Playa de Caracol. In fact that is the easiest way to get a taxi to drop you off. It is close to everything. Unfortunately the new manager of the property has her hands full. There is much deferred maintenance. I was there in February and the pool was cold. But if it were warmer would have been a fantastic place to hang out and watch the beach. It is at best an unusual configuration. Located above a restaurant ,at a boat dock inside a wood fence with a gate. No real signage. If you are challenged by stairs this ain't your place. The rooms were clean and well appointed. Although, they were having an issue with the septic system while I was there. I would not call it a resort, hotel or even a motel. It might be called a boutique hotel. But that sounds way to fancy. No gym, no continental breakfast, no elevators, no 24hr lobby. I might stay there again going to or from Isla Mujeres, since it is literally at one of the ferry docks. Also it is right across the street from a large grocery store. So maybe buy supplies for your stay on the island. But there are stores on Isla Mujeres and much more convenient. All of that said I delayed making this review because I liked the new manager so much. She was responsive and helpful. I wish them the best and hope if I stay again I can revise my review to say nothing but good things.

This is a great spot to spend a day or two. It is right next to the beach and has very easy access to the Ferry to Isla Mujeres. The pool is also a bonus.

Very well situated near the hotel zone. Walkable to all the fun action, near restaurants, tours and shopping. The room is really nice but not entirely private and parking is very difficult. Didn’t feel entirely safe as there is no front desk after hours and anyone can walk in.

This was our first trip to Mexico. I booked this property thinking this is a 3 star property and located in a great location. However, when we arrived at night for check-in, we were so shocked to see that it is more like a "Motel" or "hostel" (forget 3 star), which is run by a third party property company. They have a single receptionist who leaves the property at 10pm. Most of the locals don't even know that such a property exists. At the entrance, it is quite dark and scary as there is a local beach access and you may find all kind of drunk people sitting near the entrance. There is no security near property if you have any security issue at night. There is a club at the bottom of the hotel and you could hear loud noises even at night till it closes. There was no water nor wifi in our room for one entire day. The receptionist kept saying that the issue has been fixed and we might have water soon but the issue remained unresolved. We had to vacate the property and book room in adjacent hotel to ensure that we get water. Imagine being without water in peak summer month of May where it is hot and humid. The owner of the property never picks up the phone call and it has been a traumating experience for me and my wife. I felt cheated and I want to warn others to be aware of this scam.

This property was a decent price for a great location. furnishing are nice. Staff is helpful. They say they have an "efficiency kitchen" but the microwave didn't work which meant I could not cook the food I had purchased. No coffee maker and shared coffee isn't available till 9am. There is nothing in the unit such as spoon, plate, glass. There is a restaurant on the property but they will not even loan items so I had to buy dishes, etc. I had gone for surgery so wasn't running around Cancun too much. My unit was the most expensive and had a deck out front but couldn't see out the windows because they were not clean. Also people constantly sat in front of the windows so I didn't enjoy the view much. It's good for what it is...

It's right on the beach. If you like sand everywhere between your bed and the beach, you'll like it. The bed was very short, and my feet hung over the bed by 6". I had to sleep diagonally. There was one crappy blanket that was smaller than the bed. It was noisy every night until after midnight. Lots of people yelling and music. Bed was very low with a mattress on a short pedestal. Night lights were "mood" lights that flash red, green, blue every few seconds. They don't send you info on how to check in until 3 hours before arrival. There is almost no place to park. The sewer was overflowing in the parking area and you had to walk through it to get to the room. This place is a joke. There were no beach lounge chairs set up. They were stacked up and chained down. There was NO hot water one night and one morning - not even warm water. When you turn on the faucet or shower, the water spits and spurts and splashes water all over the room. There are more bad things, but these are the worst.

I was in room #8 and it was perfect! Pool right off the beach ENORMOUS room, patio right outside the door. Super easy check in! The door to the hotel is a little hidden, but if you end up at the restaurant they will show you to the hotel door 😍 I'll stay here again next time I'm in Cancun!

Nothing is unique in this place it is a dusaster the washroom is terrible, toilet bowl has no water .

Poor service - no one at the front desk when we arrived . Room was very dirty and smelled like cat poop. The bedding was filthy and stained. Hotel only had 6 rooms. The photos make the property look bigger than it actually is . The property had no clean towels available. Charged $500 for 2 nights left after the first night . Still fighting with the hotel and Expedia for the refund for the other days . Do not stay here it’s horrible !!!

Great stay for our 3 nights. We were able to walk to mostly everything & the ferry pier was right outside. Easy access to one of the best beaches. Our room was clean and AC worked very well. The shower drained slow but that was our only issue. Good water pressure and hot water. The check-in and check-out process was very simple and staff was kind. We felt safe due to it being sort of hidden and there were typically military/guards watching the beach outside. I would recommend! Great price for what you get.

It was literally on the beach! Playa de Caracol. In fact that is the easiest way to get a taxi to drop you off. It is close to everything. Unfortunately the new manager of the property has her hands full. There is much deferred maintenance. I was there in February and the pool was cold. But if it were warmer would have been a fantastic place to hang out and watch the beach. It is at best an unusual configuration. Located above a restaurant ,at a boat dock inside a wood fence with a gate. No real signage. If you are challenged by stairs this ain't your place. The rooms were clean and well appointed. Although, they were having an issue with the septic system while I was there. I would not call it a resort, hotel or even a motel. It might be called a boutique hotel. But that sounds way to fancy. No gym, no continental breakfast, no elevators, no 24hr lobby. I might stay there again going to or from Isla Mujeres, since it is literally at one of the ferry docks. Also it is right across the street from a large grocery store. So maybe buy supplies for your stay on the island. But there are stores on Isla Mujeres and much more convenient. All of that said I delayed making this review because I liked the new manager so much. She was responsive and helpful. I wish them the best and hope if I stay again I can revise my review to say nothing but good things.

When we got there right off the bat the room was super humid but we didn’t think much of it because the beach and pool is right next to it. We later found that they had cockroaches and big ones too. We sent a message to the lady upfront and all she said was sorry and that she didn’t know that they had cockroaches. It doesn’t even end there the mattress was so dirty it was yellow and had fleas or some type of bugs we have bites all over our body. The bedroom sheets were of poor quality super thin to the point that they feel damp because of the humidity. Their WiFi was so bad we had to use the WiFi of the restaurant next to our room. Do not stay here it has been the worst hotel I’ve ever been to the pictures that they put look nice but that’s not how it actually was. I do not recommended this hotel I suggest that you stay away. I really wish we could get our money back or at least some of it. I am so disappointed.

La ubicación es excelente. El personal es muy amable. Podrían mejorar el aspecto de la limpieza. En general es una opción conveniente y a buen precio

This property was a decent price for a great location. furnishing are nice. Staff is helpful. They say they have an "efficiency kitchen" but the microwave didn't work which meant I could not cook the food I had purchased. No coffee maker and shared coffee isn't available till 9am. There is nothing in the unit such as spoon, plate, glass. There is a restaurant on the property but they will not even loan items so I had to buy dishes, etc. I had gone for surgery so wasn't running around Cancun too much. My unit was the most expensive and had a deck out front but couldn't see out the windows because they were not clean. Also people constantly sat in front of the windows so I didn't enjoy the view much. It's good for what it is...

I was very surprised that Expedia would advertise for this hotel. It was miserable. The air conditioner was nasty, no tissues, no washcloths, the washcloth was like a bar rag or hand towel. I do have pictures if you would like to see them or view was terrible. The smell was gross when we open the window. I guess I expected a lot more I was embarrassed.

Amazing spot! very very clean!

There were blood stains on the pillows

Was a nice little hotel .. need a little update in the room . Extra hot water for showers.

Property is right next to isla mujeres ferry terminal so really accesible. Supermarket is also right across the street. Overall in a great location if you’re looking to be in the zona hotelera nearby lots of food/entertainment. Our room was cleaned daily which was very nice. A little noisy, but nothing too crazy. Beach is steps away from the hotel. 8/10 would recommend!

Ok! So this would be a big feedback.. First of all.. the pictures in the site ARE NOT the SAME as what we lived in Second of all .. ALL the workers are GREAT , very helpful very friendly and answered to all our questions and inquries as fast as they can so obviously my problem is not the workers My problem and review is dedicated to the Manager/Owner For the price rate it is not we should have got.. the shower holder was damaged we had to shower using the damaged unscrewed cap.. everytime the room was cleaned the towels were different.. the bed was clean and fine but there are no anenties in the room No hot water/tea/coffee/iron The place was a bit messy during the day due to construction going on The room we were in (room 5) the windows had no sign of safety nor it was locked .. literally anyone could come in the room and when we told the workers they said it was safe (which that was the case) but as anywhere you need to feel safe as a tourist! Checkout was fine but we couldnt keep our luggage and grab abite due to one person in the office! PLEASE upgrade this place.. its location is Perfect and being near the sea is perfect but not very inviting

Great stay for our 3 nights. We were able to walk to mostly everything & the ferry pier was right outside. Easy access to one of the best beaches. Our room was clean and AC worked very well. The shower drained slow but that was our only issue. Good water pressure and hot water. The check-in and check-out process was very simple and staff was kind. We felt safe due to it being sort of hidden and there were typically military/guards watching the beach outside. I would recommend! Great price for what you get.

Room was nice but patio is actually the public walkway to the pool so literally everyone that walks bu can just look into your room of if the patio door is open for fresh air just walk in

Beautiful room, friendly staff, great location

This property was a decent price for a great location. furnishing are nice. Staff is helpful. They say they have an "efficiency kitchen" but the microwave didn't work which meant I could not cook the food I had purchased. No coffee maker and shared coffee isn't available till 9am. There is nothing in the unit such as spoon, plate, glass. There is a restaurant on the property but they will not even loan items so I had to buy dishes, etc. I had gone for surgery so wasn't running around Cancun too much. My unit was the most expensive and had a deck out front but couldn't see out the windows because they were not clean. Also people constantly sat in front of the windows so I didn't enjoy the view much. It's good for what it is...

I was very surprised that Expedia would advertise for this hotel. It was miserable. The air conditioner was nasty, no tissues, no washcloths, the washcloth was like a bar rag or hand towel. I do have pictures if you would like to see them or view was terrible. The smell was gross when we open the window. I guess I expected a lot more I was embarrassed.

It's right on the beach. If you like sand everywhere between your bed and the beach, you'll like it. The bed was very short, and my feet hung over the bed by 6". I had to sleep diagonally. There was one crappy blanket that was smaller than the bed. It was noisy every night until after midnight. Lots of people yelling and music. Bed was very low with a mattress on a short pedestal. Night lights were "mood" lights that flash red, green, blue every few seconds. They don't send you info on how to check in until 3 hours before arrival. There is almost no place to park. The sewer was overflowing in the parking area and you had to walk through it to get to the room. This place is a joke. There were no beach lounge chairs set up. They were stacked up and chained down. There was NO hot water one night and one morning - not even warm water. When you turn on the faucet or shower, the water spits and spurts and splashes water all over the room. There are more bad things, but these are the worst.

I was in room #8 and it was perfect! Pool right off the beach ENORMOUS room, patio right outside the door. Super easy check in! The door to the hotel is a little hidden, but if you end up at the restaurant they will show you to the hotel door 😍 I'll stay here again next time I'm in Cancun!

En todos los sentidos es un alojamiento espectacular y el personal muy atento y amable.

Wasy access to the beach, plenty of restaurants options at walkable distance. Hotel staff made my stay better as they provided recommendations about local stores, transportation and food.

Gran ubicacion y el personal muy amable, tienes una gran playa a solo unos pasos!

NO me enviaron codigo ni numero de cuarto para self check in

Great stay for our 3 nights. We were able to walk to mostly everything & the ferry pier was right outside. Easy access to one of the best beaches. Our room was clean and AC worked very well. The shower drained slow but that was our only issue. Good water pressure and hot water. The check-in and check-out process was very simple and staff was kind. We felt safe due to it being sort of hidden and there were typically military/guards watching the beach outside. I would recommend! Great price for what you get.

It was literally on the beach! Playa de Caracol. In fact that is the easiest way to get a taxi to drop you off. It is close to everything. Unfortunately the new manager of the property has her hands full. There is much deferred maintenance. I was there in February and the pool was cold. But if it were warmer would have been a fantastic place to hang out and watch the beach. It is at best an unusual configuration. Located above a restaurant ,at a boat dock inside a wood fence with a gate. No real signage. If you are challenged by stairs this ain't your place. The rooms were clean and well appointed. Although, they were having an issue with the septic system while I was there. I would not call it a resort, hotel or even a motel. It might be called a boutique hotel. But that sounds way to fancy. No gym, no continental breakfast, no elevators, no 24hr lobby. I might stay there again going to or from Isla Mujeres, since it is literally at one of the ferry docks. Also it is right across the street from a large grocery store. So maybe buy supplies for your stay on the island. But there are stores on Isla Mujeres and much more convenient. All of that said I delayed making this review because I liked the new manager so much. She was responsive and helpful. I wish them the best and hope if I stay again I can revise my review to say nothing but good things.

Si no está seguro de llegar antes de la 5pm no se quede en este hotel traté de que me dieran un cuarto reservado después de llegar como alas 6 30 pm y la única respuesta fue ya le mandamos la información por expidia . pude hablar con carolina y su única respuesta en txt por teléfono sabiendo que estaba afuera del hotel fuen ya le mandamos la información como entrar al cuarto una información que nunca me llego fue una lastima que no icieran el menor intento de arreglar la cituaciom soy tan incapaces que al día siguiente después de encontrar otro hotel resibo un mensaje de carolina alas 9am preguntado como estoy le contesté que no estuviera molelestando ya que yo no estaba en su hotel y me contestó lol (le mandamos la información por expidia ) por 10 ves e pocas palabras no dudo que el lugar esté bien pero tengan cuidado si llegan tarde que sepan como entrar

This was our first trip to Mexico. I booked this property thinking this is a 3 star property and located in a great location. However, when we arrived at night for check-in, we were so shocked to see that it is more like a "Motel" or "hostel" (forget 3 star), which is run by a third party property company. They have a single receptionist who leaves the property at 10pm. Most of the locals don't even know that such a property exists. At the entrance, it is quite dark and scary as there is a local beach access and you may find all kind of drunk people sitting near the entrance. There is no security near property if you have any security issue at night. There is a club at the bottom of the hotel and you could hear loud noises even at night till it closes. There was no water nor wifi in our room for one entire day. The receptionist kept saying that the issue has been fixed and we might have water soon but the issue remained unresolved. We had to vacate the property and book room in adjacent hotel to ensure that we get water. Imagine being without water in peak summer month of May where it is hot and humid. The owner of the property never picks up the phone call and it has been a traumating experience for me and my wife. I felt cheated and I want to warn others to be aware of this scam.

👍- Location 👎- staff totally disconnected

This is a hidden gem, easily one of the best, most accessible location in hotel zone. Alejandro and David were amazing, they are always willing to help.

Great location

Great overnight stay after a week in Isla Mujeres. Ferry stops right out front.

Excelente Hotel, lo recomiendo mucho. Fácil acceso a Playa, Restaurantes, Chedraui pasando la calle. Zona hotelera y demás. Gracias!!

Gran ubicacion y el personal muy amable, tienes una gran playa a solo unos pasos!

Property is right next to isla mujeres ferry terminal so really accesible. Supermarket is also right across the street. Overall in a great location if you’re looking to be in the zona hotelera nearby lots of food/entertainment. Our room was cleaned daily which was very nice. A little noisy, but nothing too crazy. Beach is steps away from the hotel. 8/10 would recommend!

Great stay for our 3 nights. We were able to walk to mostly everything & the ferry pier was right outside. Easy access to one of the best beaches. Our room was clean and AC worked very well. The shower drained slow but that was our only issue. Good water pressure and hot water. The check-in and check-out process was very simple and staff was kind. We felt safe due to it being sort of hidden and there were typically military/guards watching the beach outside. I would recommend! Great price for what you get.

Great place to stay. It's next to the beach and the ferry to Isla Mujeres.

The location couldn’t be better!

This is a great spot to spend a day or two. It is right next to the beach and has very easy access to the Ferry to Isla Mujeres. The pool is also a bonus.

Very well situated near the hotel zone. Walkable to all the fun action, near restaurants, tours and shopping. The room is really nice but not entirely private and parking is very difficult. Didn’t feel entirely safe as there is no front desk after hours and anyone can walk in.

Wasy access to the beach, plenty of restaurants options at walkable distance. Hotel staff made my stay better as they provided recommendations about local stores, transportation and food.

Great area, very close to the beach and restaurants.

Excelente Hotel, lo recomiendo mucho. Fácil acceso a Playa, Restaurantes, Chedraui pasando la calle. Zona hotelera y demás. Gracias!!

Perfect location, beautiful room right on the beach and excellent seafood restaurant underneath. Make sure you have clear instructions for self check in prior to your flight.

We loved our stay at Las Palmas. Very convenient, walkable distance from main shops and restaurants. Beautiful beach front view, there’s also a delicious seafood restaurant downstairs. We had an amazing time.

El hotel esta a orilla de playa, las habitaciones son bonitas y cómodas, nos atendieron muy bien y esta muy bien ubicado el hotel. Hay dos restaurantes saliendo donde se come muy rico

Restaurants below with live music and the pool and beach below

Very helpful and nice staff. Water in the shower wasn’t warm for long but that’s about it. Right on the beach and in between 2 good restaurants. Would recommend.

This property was a decent price for a great location. furnishing are nice. Staff is helpful. They say they have an "efficiency kitchen" but the microwave didn't work which meant I could not cook the food I had purchased. No coffee maker and shared coffee isn't available till 9am. There is nothing in the unit such as spoon, plate, glass. There is a restaurant on the property but they will not even loan items so I had to buy dishes, etc. I had gone for surgery so wasn't running around Cancun too much. My unit was the most expensive and had a deck out front but couldn't see out the windows because they were not clean. Also people constantly sat in front of the windows so I didn't enjoy the view much. It's good for what it is...

The place is a super bargain. You can't beat the price for the area. The band at the restaurant pkays until around 11pm, but we knew that coming in so it didn't take away from the experience. The ocean is literally steps away and the beach us lovely. I personally dud not like Cancun very much. Just another tourist trap to me, be the room was very nice. We enjoyed it.