RC Airport Rooms

My family and myself were all totally disappointed and basically disgusted with the room and the property. We arrived at approx 9pm after a very long 14 hour flight. As there were no buses running, we had to spend approx Australian $85 on a taxi cab from the airport. We had to stand outside in the pouring freezing rain outside the property as the code we were given to get the keys to get in the building did not work and the lock box was jammed. We struggled for half an hour and finally got the key box open. When we finally got into the building it was very dirty and disgusting from the foyer right on up to the top floor. Leaves, dirt, dust, filth. The room was not even remotely as advertised. The room was very small, cramped, and very stuffy. Total false advertising. The beds where awful, very cheap metal frames that were literally falling apart. When you put your hand on the bed head, it literally almost fell off in your hands and we thought the bed was going to collapse on us. The bed heads had been smashed into the walls on so many other occasions from previous clients that the bed posts had created holes in the walls. The mattress's where awful, lumpy, hard. There was no ventilation in the room. There was a tiny unstable table that was at a slant and most things put on it just rolled off and onto the floor. There was no tea bags, coffee, kettle or cups, no miniature bar fridge. Totally disgusting, we want a refund.

Difficult check in process. Tried to ring no one anwered. Most basic of rooms, no tv no kettle just a bed and shower. Was clean though..

Tenants at the bottom floor had their music blaring, room master bed was wobbly, fan was a bit expose without any guard.

The website falsely claims to be 1.2 miles from LHR, yet the property is in Staines, which was a 40 pound taxi ride. I was unable to contact anyone, once at the property. I waited there for hours, before giving up. So, I walked 2 miles to a bus stop and got to Hatton station, where I caught a taxi to the lightyears better Ibis Hotel, which cost another 30 pounds.The worse bit was Relaxing was anything but because there was no contact or anything about. Hard to believe one could find one's self in the middle of nowhere in London, but I did. it was a lesson that cost me over 300 pounds. Thus, I shall never use Expedia for anything again!

Pay attention to the check in/deposit process. After check in an email should be sent and a request for a deposit. After the deposit, instructions on your room and how to get in will be sent. Other than that the come and leave as you go is nice and convenient.