Hakone Kowakien Hotel
From
US$221
/ night
Select dates to see prices and availability
From
US$221
/ night
About this property
Take advantage of recreational opportunities offered, including hot springs, a lazy river, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Amenities
Take advantage of recreational opportunities offered, including hot springs, a lazy river, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Business amenities
Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Dining
Grab a bite to eat at the フォンテンブロー, a restaurant where you can take in the garden view, or stay in and take advantage of room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Rooms
Make yourself at home in one of the 150 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and coffee/tea makers.
Location
With a stay at Hakone Kowakien in Hakone (Ninohira), you'll be a 4-minute walk from Hakone Kowakien Yunessun and 14 minutes by foot from Hakone Open Air Museum. This hotel is 4.8 mi (7.7 km) from Lake Ashi and 11.8 mi (18.9 km) from Gotemba Premium Outlets.
What's nearby
Okada Museum of Art(0.1 Miles)
Hakone Kowakien Yunessun(0.2 Miles)
Chisuji Falls(0.5 Miles)
Hakone Open Air Museum(0.7 Miles)
Hakone Gora Park(1 Miles)
Hakuundo Chaen(1.1 Miles)
Hakone Tozan Cable Car(1.3 Miles)
Hakone Meissen Antique Museum(1.5 Miles)
Miyagino Hayakawa Breakwater Cherry Blossoms(1.6 Miles)
Sengokuhara Onsen(1.6 Miles)
Ōwakudani(1.9 Miles)
Pola Museum of Art(2.7 Miles)
Buddhist Stoneworks at Motohakone(3.2 Miles)
Sengokuhara Susuki Prairie(3.8 Miles)
Hakone Venetian Glass Museum(3.9 Miles)
Haneda Airport (HND)(61.7 Miles)
Narita Intl. Airport (NRT)(103.1 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Housekeeping
Safe-deposit box
Location
Ninotaira 1297, Ninohira, Hakone, Ashigarashimo District, Japan
Okada Museum of Art (0.1 Miles)
Hakone Kowakien Yunessun (0.2 Miles)
Chisuji Falls (0.5 Miles)
Hakone Open Air Museum (0.7 Miles)
Hakone Gora Park (1 Miles)
Hakuundo Chaen (1.1 Miles)
Room options
5
Standard Room B, Dinner 19:30 with Thermal Spring Pass (No Extra Bed)
Room details
1 Double Bed
, 1 Single Bed
and 1 Trundle Bed
Sleeps 4
323 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Casual Twithin Room, Dinner 19:30 with Thermal Spring Pass (No Extra Bed)
Room details
2 Single Beds
Sleeps 2
194 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room B, with Thermal Spring Pass (No Extra Bed)
Room details
1 Double Bed
, 1 Single Bed
and 1 Trundle Bed
Sleeps 4
323 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room A, Dinner 19:30 with Thermal Spring Pass (No Extra Bed)
Room details
2 Double Beds
Sleeps 4
323 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room A, with Thermal Spring Pass (No Extra Bed)
Room details
2 Double Beds
Sleeps 4
323 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Casual Twithin Room, with Thermal Spring Pass (No Extra Bed)
Room details
2 Single Beds
Sleeps 2
194 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Hakone Kowakien Hotel
7.6
Good
Based on 491 verified reviews
Who stays here?
Business
2%
Couple
25%
Family
47%
Group
22%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Hakone Kowakien Yunessun Inn, travelers find a modern, scenic base with a garden setting, easy access to Yunessun and the Open Air Museum, and a relaxed atmosphere that suits families and couples.
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What guests think
At Hakone Kowakien Yunessun Inn, travelers find a modern, scenic base with a garden setting, easy access to Yunessun and the Open Air Museum, and a relaxed atmosphere that suits families and couples.
Guests frequently highlight the relaxing baths, access to the larger Yunessun complex across the road, and the generous breakfast and dinner buffets. Service impressions are mixed: staff are often described as friendly, but some report unhelpful moments, language barriers, reliance on self-service kiosks, and crowded or reservation-dependent meal times. Rooms feel modern and comfortable yet sizes vary, and amenities differ by type. Expect a convenient base for exploring Hakone.
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AI-generated summary based on recent guest reviews
Facilities
Multiple reviews praise the on-site baths and convenient access to the Yunessun complex across the road, as well as the landscaped garden and a shuttle to Gora. A few found the waterpark quirky or overly chlorinated.
Related guest reviews
10
??
8 Jun 2025
·
Stayed 1 night
屋外のプールは寒いと思っていたら、温泉なので楽しく遊べました。バイキングがおいしかったです。 温泉も充実していて、施設の中で、ずっと滞在できて楽しめました。また行きたいです
屋外のプールは寒いと思っていたら、温泉なので楽しく遊べました。バイキングがおいしかったです。 温泉も充実していて、施設の中で、ずっと滞在できて楽しめました。また行きたいです
10
Jamie
19 Mar 2025
·
Stayed 2 nights
Loved it, so relaxing. Got the breakfast buffet and the dinner buffet both days - wow, very well fed and worth the price! Enjoyed walking in the garden in the morning and after dark with the lights. A very comfortable women-only onsen experience - I went three times in two days and I also got a nice reflexology massage booked just hours beforehand via a QR code in the room so the flexibility was excellent. Took advantage of free tea and coffee in the lobby around the clock and even grabbed a whisky at the bar one night. You could really check in, get into your robes and sandals, and never leave :) Although I did leave to visit an art museum and to ride the ropeway and the free shuttle from the hotel was super convenient to get me to both places (not so much for getting back though)
Loved it, so relaxing. Got the breakfast buffet and the dinner buffet both days - wow, very well fed and worth the price! Enjoyed walking in the garden in the morning and after dark with the lights. A very comfortable women-only onsen experience - I went three times in two days and I also got a nice reflexology massage booked just hours beforehand via a QR code in the room so the flexibility was excellent. Took advantage of free tea and coffee in the lobby around the clock and even grabbed a whisky at the bar one night. You could really check in, get into your robes and sandals, and never leave :) Although I did leave to visit an art museum and to ride the ropeway and the free shuttle from the hotel was super convenient to get me to both places (not so much for getting back though)
10
Sami
28 Apr 2025
·
Stayed 2 nights
A wonderful 5 star hotel. The lobby area is spacious and the check-in process is organized using kiosks with someone from the hotel to guide. The private Onsen on the 7th floor can be booked using their App which was explained during the check-in process. The buffet was good and had a lot of variety that caters to westerners and locals. Take advantage of the waterpark / Onsen across the street which is offered for guests staying at the hotel. The wristband for the waterpark is given to guests in the lobby area. The waterpark has a lot of pools with different themes (coffee, peach, green tea, and wine). The public Onsen has breath taking views of the mountains and you keep your swimming suit on the whole time which is suitable for families. You must cover your tattoos before accessing the waterpark. The back of the hotel is a nice garden that lights up at night for a lovely night stroll. We stayed for 2 nights and wish we could have stayed longer. We’ll definitely come back again
A wonderful 5 star hotel. The lobby area is spacious and the check-in process is organized using kiosks with someone from the hotel to guide. The private Onsen on the 7th floor can be booked using their App which was explained during the check-in process. The buffet was good and had a lot of variety that caters to westerners and locals. Take advantage of the waterpark / Onsen across the street which is offered for guests staying at the hotel. The wristband for the waterpark is given to guests in the lobby area. The waterpark has a lot of pools with different themes (coffee, peach, green tea, and wine). The public Onsen has breath taking views of the mountains and you keep your swimming suit on the whole time which is suitable for families. You must cover your tattoos before accessing the waterpark. The back of the hotel is a nice garden that lights up at night for a lovely night stroll. We stayed for 2 nights and wish we could have stayed longer. We’ll definitely come back again
8
Joni A
5 Jan 2026
·
Stayed 2 nights
The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.
The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.
10
Ian
9 Nov 2023
·
Stayed 2 nights
It was great having a quiet hotel with traditional baths, but also access to the baths/pools at Yunessun across the street.
It was great having a quiet hotel with traditional baths, but also access to the baths/pools at Yunessun across the street.
10
Lucian
24 Apr 2024
·
Stayed 1 night
Sleek, modern and beautiful, yet still accessible for families. Dinner was amazing with many Japanese delicacies, and the breakfast buffet was also wonderful. The private onsen for our family was worth the small fee. Across the street for the main onsen experience put this experience over the top.
Sleek, modern and beautiful, yet still accessible for families. Dinner was amazing with many Japanese delicacies, and the breakfast buffet was also wonderful. The private onsen for our family was worth the small fee. Across the street for the main onsen experience put this experience over the top.
10
Jennifer
31 Oct 2025
·
Stayed 2 nights
Great hotel in an awesome location! Loved the onsens.
Great hotel in an awesome location! Loved the onsens.
10
Nancy
2 Oct 2024
·
Stayed 1 night
Very pretty and organic style hotel on beautiful grounds with wandering paths, koi pond and running brook. The staff was professional. The onsen was clean and the outside baths made for watching the sunset a real treat. Highly recommended! We will be back!
Very pretty and organic style hotel on beautiful grounds with wandering paths, koi pond and running brook. The staff was professional. The onsen was clean and the outside baths made for watching the sunset a real treat. Highly recommended! We will be back!
10
David
22 Sept 2025
·
Stayed 2 nights
The property was great. The “waterpark” was a bit odd—but in a very quirky and interesting way.
The property was great. The “waterpark” was a bit odd—but in a very quirky and interesting way.
10
Kathy
27 Oct 2025
·
Stayed 1 night
Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.
Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and baths are generally described as clean and the property feels fresh or newly refurbished. Occasional lapses appear, such as one housekeeping miss and reports of soiled buffet dishware.
Related guest reviews
10
jungim
9 Oct 2025
·
Stayed 1 night
스파도 좋았고 객실도 깨끗했습니다 !
스파도 좋았고 객실도 깨끗했습니다 !
10
WK
26 Nov 2024
·
Stayed 3 nights
This hotel was the highlight of the 4 hotels that we stayed in during our two week visit. We had a very large room (double twin) that allowed us to open up our suitcases. Room was clean, smelled fresh, had a beautiful view of the stream and maple trees changing colors. They provided yukatas and slippers to wear around the property, which most other people wore to breakfast and dinner. The property was recently renovated a few years ago and is very nice. The breakfast and dinner buffet was insane. I think we got our monies worth on just the sushi, waygu beef and alcohol (all you can eat and drink!) There is something for everyone in you party. The room was quiet until someone would be talking (usually the rude ones from vachina) while walking the hallway. We booked a private onsen one night and that was magical for our tired bodies. The only way to get around the area is by bus, unless you have a car or package tour. The bus was very crowded (PACKED!) round 10:00 when we went to Lake Ashi/Odawara. It was very cold and rainy (mid November) so pack a heavy jacket. We did laundry again at this hotel (do 'smaller than what you think' loads or it won't dry). There is a indoor pool across the street as well as a Family Mart. Not much else in the area. I would definitely recommend this property.
This hotel was the highlight of the 4 hotels that we stayed in during our two week visit. We had a very large room (double twin) that allowed us to open up our suitcases. Room was clean, smelled fresh, had a beautiful view of the stream and maple trees changing colors. They provided yukatas and slippers to wear around the property, which most other people wore to breakfast and dinner. The property was recently renovated a few years ago and is very nice. The breakfast and dinner buffet was insane. I think we got our monies worth on just the sushi, waygu beef and alcohol (all you can eat and drink!) There is something for everyone in you party. The room was quiet until someone would be talking (usually the rude ones from vachina) while walking the hallway. We booked a private onsen one night and that was magical for our tired bodies. The only way to get around the area is by bus, unless you have a car or package tour. The bus was very crowded (PACKED!) round 10:00 when we went to Lake Ashi/Odawara. It was very cold and rainy (mid November) so pack a heavy jacket. We did laundry again at this hotel (do 'smaller than what you think' loads or it won't dry). There is a indoor pool across the street as well as a Family Mart. Not much else in the area. I would definitely recommend this property.
10
tetsu
7 May 2024
·
Stayed 1 night
きれいで良かった！
きれいで良かった！
6
naomi
9 May 2025
·
Stayed 2 nights
清潔なホテルでした。 自動販売機、コインランドリーなど全てカードでの支払いで便利な点とそうでない点があり残念です。 レストランは全てbuffetを選択しました。 新しい食器を取ると食器やスプーン、フォークに毎回食べ物がついており もう少し改善してほしいです。 ほとんどのスタッフは親切で気持ちよく滞在できましたが、帰りの日にフロントの方にタクシーを呼んでもらおうとお願いしたら、で連絡をとタクシー会社の番号をもらいまし私の携帯はアメリカの物なので電話は使えない事を伝え、電話をしてほしいとお願いした所、嫌な顔をされました。結果的にはしていただきましたが、フロントの方に嫌な顔を見せられるのは気持ちの良いものではありません。
清潔なホテルでした。 自動販売機、コインランドリーなど全てカードでの支払いで便利な点とそうでない点があり残念です。 レストランは全てbuffetを選択しました。 新しい食器を取ると食器やスプーン、フォークに毎回食べ物がついており もう少し改善してほしいです。 ほとんどのスタッフは親切で気持ちよく滞在できましたが、帰りの日にフロントの方にタクシーを呼んでもらおうとお願いしたら、で連絡をとタクシー会社の番号をもらいまし私の携帯はアメリカの物なので電話は使えない事を伝え、電話をしてほしいとお願いした所、嫌な顔をされました。結果的にはしていただきましたが、フロントの方に嫌な顔を見せられるのは気持ちの良いものではありません。
10
Shinn
5 May 2025
·
Stayed 1 night
The room was large and clean. Had a great public bath. Breakfast and dinner buffets were amazing. Definitely looking forward to coming back.
The room was large and clean. Had a great public bath. Breakfast and dinner buffets were amazing. Definitely looking forward to coming back.
8
MASAO
29 Jun 2025
·
Stayed 1 night
設備はきれいです。 インバウンド家族、ファミリー向けですね。 ビュッフェは、種類はそこそこ、しかし味付けが、全てに出汁が効てない、、、万人受けの普通？か、、、残念。 全体的に表面は綺麗だが、期待しただけに、ここを選んだことに、ごめんなさい、後悔。
設備はきれいです。 インバウンド家族、ファミリー向けですね。 ビュッフェは、種類はそこそこ、しかし味付けが、全てに出汁が効てない、、、万人受けの普通？か、、、残念。 全体的に表面は綺麗だが、期待しただけに、ここを選んだことに、ごめんなさい、後悔。
8
YOSHIHIRO
19 Oct 2024
·
Stayed 1 night
綺麗なホテルで、スタッフも教育がされており、楽しく過ごせました。
綺麗なホテルで、スタッフも教育がされており、楽しく過ごせました。
6
Kenichi
18 Nov 2025
·
Stayed 1 night
夜エレベーター前のフロアの電気が付いてなく暗かったです。 食事の時間が19:30のプランを予約しましたが 事前の承諾なく20:00に変更になっていました。 建物は新しく部屋も綺麗でしたが 料金に見合うサービスが不足していると感じました。
夜エレベーター前のフロアの電気が付いてなく暗かったです。 食事の時間が19:30のプランを予約しましたが 事前の承諾なく20:00に変更になっていました。 建物は新しく部屋も綺麗でしたが 料金に見合うサービスが不足していると感じました。
10
YUANFENG
16 Dec 2025
·
Stayed 1 night
Ten of us checked in in the five rooms, sadly one of the rooms were not properly cleaned, we found some dirt on the carpet, but we did understand the incident should be caused by the previous guests, and the hotel was nice enough to change to a bigger room for us. The hotel staff was very nice and helpful, and the hotel was quite newly refurbished, just unlike other old-fashioned onsen hotel, the entertainment in this hotel was quite limited. The entire family gave very high compliments to the food quality! Both dinner and breakfast were awesome! Overall this is a hotel for relax and a break from city life.
Ten of us checked in in the five rooms, sadly one of the rooms were not properly cleaned, we found some dirt on the carpet, but we did understand the incident should be caused by the previous guests, and the hotel was nice enough to change to a bigger room for us. The hotel staff was very nice and helpful, and the hotel was quite newly refurbished, just unlike other old-fashioned onsen hotel, the entertainment in this hotel was quite limited. The entire family gave very high compliments to the food quality! Both dinner and breakfast were awesome! Overall this is a hotel for relax and a break from city life.
10
??
5 Jan 2025
·
Stayed 1 night
箱根駅伝が終わった翌日から、1泊利用しました。目的は、駅伝ルートを車で辿ることで、ホテルは、泊まれるところさえあれば良いや、くらいの気持ちでした。 ところが、部屋のキレイさや、食事の種類・味も満足でしたし、お風呂も良かったです。 是非、改めて、またゆっくり来たいです。
箱根駅伝が終わった翌日から、1泊利用しました。目的は、駅伝ルートを車で辿ることで、ホテルは、泊まれるところさえあれば良いや、くらいの気持ちでした。 ところが、部屋のキレイさや、食事の種類・味も満足でしたし、お風呂も良かったです。 是非、改めて、またゆっくり来たいです。
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AI-generated summary based on recent guest reviews
Rooms
Rooms feel modern and comfortable, with some offering spacious layouts and pleasant views; others are compact with limited amenities, and several lack bathtubs. Noise from hallways and firm beds are occasional notes.
Related guest reviews
10
WK
26 Nov 2024
·
Stayed 3 nights
This hotel was the highlight of the 4 hotels that we stayed in during our two week visit. We had a very large room (double twin) that allowed us to open up our suitcases. Room was clean, smelled fresh, had a beautiful view of the stream and maple trees changing colors. They provided yukatas and slippers to wear around the property, which most other people wore to breakfast and dinner. The property was recently renovated a few years ago and is very nice. The breakfast and dinner buffet was insane. I think we got our monies worth on just the sushi, waygu beef and alcohol (all you can eat and drink!) There is something for everyone in you party. The room was quiet until someone would be talking (usually the rude ones from vachina) while walking the hallway. We booked a private onsen one night and that was magical for our tired bodies. The only way to get around the area is by bus, unless you have a car or package tour. The bus was very crowded (PACKED!) round 10:00 when we went to Lake Ashi/Odawara. It was very cold and rainy (mid November) so pack a heavy jacket. We did laundry again at this hotel (do 'smaller than what you think' loads or it won't dry). There is a indoor pool across the street as well as a Family Mart. Not much else in the area. I would definitely recommend this property.
This hotel was the highlight of the 4 hotels that we stayed in during our two week visit. We had a very large room (double twin) that allowed us to open up our suitcases. Room was clean, smelled fresh, had a beautiful view of the stream and maple trees changing colors. They provided yukatas and slippers to wear around the property, which most other people wore to breakfast and dinner. The property was recently renovated a few years ago and is very nice. The breakfast and dinner buffet was insane. I think we got our monies worth on just the sushi, waygu beef and alcohol (all you can eat and drink!) There is something for everyone in you party. The room was quiet until someone would be talking (usually the rude ones from vachina) while walking the hallway. We booked a private onsen one night and that was magical for our tired bodies. The only way to get around the area is by bus, unless you have a car or package tour. The bus was very crowded (PACKED!) round 10:00 when we went to Lake Ashi/Odawara. It was very cold and rainy (mid November) so pack a heavy jacket. We did laundry again at this hotel (do 'smaller than what you think' loads or it won't dry). There is a indoor pool across the street as well as a Family Mart. Not much else in the area. I would definitely recommend this property.
8
Yuriko
12 Sept 2024
·
Stayed 1 night
ベットが硬い アメニティが少ない
ベットが硬い アメニティが少ない
10
Bing
5 Aug 2023
·
We love the onsens in the hotel and that Yunessan is just next door. The room is clean and has lots of usb to charge our devices. The breakfast and dinner buffets were great with lots of variety and different options. We would definitely come back to this hotel the next time we visit Hakone.
We love the onsens in the hotel and that Yunessan is just next door. The room is clean and has lots of usb to charge our devices. The breakfast and dinner buffets were great with lots of variety and different options. We would definitely come back to this hotel the next time we visit Hakone.
8
Joni A
5 Jan 2026
·
Stayed 2 nights
The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.
The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.
10
Sharon
16 May 2025
·
Stayed 2 nights
Hotel is new & beautiful. Compound is lovely with a garden to walk. Breakfast & dinner offers a good spread with free flow of wine & beer. We stayed for 3 nights, would help if they could change some of the dishes daily. Can get boring eating the same spread over 3 days. Room was compact but comfortable. No bathtub. Will pick a bigger room next time. Location is great. Local bus stop right in front of hotel. Very convenient. Do note that u may not be allowed to board if your luggage is big & bulky. Seek help from the hotel’s free shuttle service instead.
Hotel is new & beautiful. Compound is lovely with a garden to walk. Breakfast & dinner offers a good spread with free flow of wine & beer. We stayed for 3 nights, would help if they could change some of the dishes daily. Can get boring eating the same spread over 3 days. Room was compact but comfortable. No bathtub. Will pick a bigger room next time. Location is great. Local bus stop right in front of hotel. Very convenient. Do note that u may not be allowed to board if your luggage is big & bulky. Seek help from the hotel’s free shuttle service instead.
8
??
3 Jun 2024
·
Stayed 1 night
部屋はカジュアルツインを利用しました、思ったよりとても狭くても少し広さが欲しかったです。食事は美味しくて、スタッフの皆様の対応も良かったです。静かで環境も良く雨模様でしたのでお庭や近くの探索が出来なかったのが残念でした。
部屋はカジュアルツインを利用しました、思ったよりとても狭くても少し広さが欲しかったです。食事は美味しくて、スタッフの皆様の対応も良かったです。静かで環境も良く雨模様でしたのでお庭や近くの探索が出来なかったのが残念でした。
6
Anh
1 Jan 2026
·
Stayed 1 night
The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.
The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.
8
Joslyn Rui Ming
1 Jul 2024
·
2 family marts nearby Short walk 5min to Yunnesun Short walk 3 min to bus stop Firefly garden at night Light pollution is slightly lower so star gazing (but no milky way) Toilet and showers are separated (no bathtub but there's public onsen available) One pillow each single bed Extra water chargeable Additional bath tax at 150yen each
2 family marts nearby Short walk 5min to Yunnesun Short walk 3 min to bus stop Firefly garden at night Light pollution is slightly lower so star gazing (but no milky way) Toilet and showers are separated (no bathtub but there's public onsen available) One pillow each single bed Extra water chargeable Additional bath tax at 150yen each
4
Dianne
11 Jul 2024
·
Stayed 1 night
Couldn’t find our reservation and when they finally did, didn’t fix the issue properly so was an ongoing issue. The door to the room wasn’t sealed properly so let air through and made a whistling noise.
Couldn’t find our reservation and when they finally did, didn’t fix the issue properly so was an ongoing issue. The door to the room wasn’t sealed properly so let air through and made a whistling noise.
10
Samia
6 Apr 2024
·
Stayed 1 night
Amazing stay ! The buffet was delicious and there is an onsen for men and another for women where you can relax. The room was clean and spacious. Service was great also.
Amazing stay ! The buffet was delicious and there is an onsen for men and another for women where you can relax. The room was clean and spacious. Service was great also.
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AI-generated summary based on recent guest reviews
Service
Staff are often praised as friendly and professional, and check-in/out uses self-service kiosks. Several guests report unhelpful moments, language barriers, and kiosk or reservation frustrations, with dinner bookings sometimes mishandled or hard to secure.
Related guest reviews
2
Pritesh
19 Sept 2025
·
Stayed 2 nights
Check-in is strictly at 3pm — not a minute earlier — and staff were unhelpful throughout. It honestly felt like dealing with machines, not humans. The property caters almost entirely to Japanese guests, with little effort made for others. All announcements, including check-in and dinner calls, were made only in Japanese, leaving non-Japanese speaking guests confused. The self check-in/check-out kiosks are not user-friendly, and staff showed no willingness to assist. For dinner, it wasn’t even a proper reservation system — I was told to physically go upstairs, ask for approval from someone at a desk, and then return, instead of staff handling it directly. Very inconvenient and unnecessary. Overall, the service was cold, unwelcoming, and not up to international standards. Not recommended unless service improves dramatically.
Check-in is strictly at 3pm — not a minute earlier — and staff were unhelpful throughout. It honestly felt like dealing with machines, not humans. The property caters almost entirely to Japanese guests, with little effort made for others. All announcements, including check-in and dinner calls, were made only in Japanese, leaving non-Japanese speaking guests confused. The self check-in/check-out kiosks are not user-friendly, and staff showed no willingness to assist. For dinner, it wasn’t even a proper reservation system — I was told to physically go upstairs, ask for approval from someone at a desk, and then return, instead of staff handling it directly. Very inconvenient and unnecessary. Overall, the service was cold, unwelcoming, and not up to international standards. Not recommended unless service improves dramatically.
6
naomi
9 May 2025
·
Stayed 2 nights
清潔なホテルでした。 自動販売機、コインランドリーなど全てカードでの支払いで便利な点とそうでない点があり残念です。 レストランは全てbuffetを選択しました。 新しい食器を取ると食器やスプーン、フォークに毎回食べ物がついており もう少し改善してほしいです。 ほとんどのスタッフは親切で気持ちよく滞在できましたが、帰りの日にフロントの方にタクシーを呼んでもらおうとお願いしたら、で連絡をとタクシー会社の番号をもらいまし私の携帯はアメリカの物なので電話は使えない事を伝え、電話をしてほしいとお願いした所、嫌な顔をされました。結果的にはしていただきましたが、フロントの方に嫌な顔を見せられるのは気持ちの良いものではありません。
清潔なホテルでした。 自動販売機、コインランドリーなど全てカードでの支払いで便利な点とそうでない点があり残念です。 レストランは全てbuffetを選択しました。 新しい食器を取ると食器やスプーン、フォークに毎回食べ物がついており もう少し改善してほしいです。 ほとんどのスタッフは親切で気持ちよく滞在できましたが、帰りの日にフロントの方にタクシーを呼んでもらおうとお願いしたら、で連絡をとタクシー会社の番号をもらいまし私の携帯はアメリカの物なので電話は使えない事を伝え、電話をしてほしいとお願いした所、嫌な顔をされました。結果的にはしていただきましたが、フロントの方に嫌な顔を見せられるのは気持ちの良いものではありません。
10
Susan
17 Jan 2025
·
Stayed 2 nights
Relaxing in tranquil ambience, onsen amazing, recharged after travelling. Friendly helpful staff, and great buffet food for everyone's pallet!
Relaxing in tranquil ambience, onsen amazing, recharged after travelling. Friendly helpful staff, and great buffet food for everyone's pallet!
10
Anke
30 Oct 2025
·
Stayed 2 nights
Nettes hilfsbereites Personal, gemütliches Zimmer, große Speisenauswahl bei Frühstück und Dinner, nützlicher Shuttleservice von Gora Station
Nettes hilfsbereites Personal, gemütliches Zimmer, große Speisenauswahl bei Frühstück und Dinner, nützlicher Shuttleservice von Gora Station
10
Elise
12 Jun 2024
·
Stayed 2 nights
Amazing visit in hakone, close to everything. The staff was friendly and accommodating.
Amazing visit in hakone, close to everything. The staff was friendly and accommodating.
6
Anh
1 Jan 2026
·
Stayed 1 night
The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.
The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.
4
Roni
17 Apr 2025
·
Stayed 2 nights
Buffet had a lot of selection but none of it was very tasty. The hotel is not all bad just the experience felt disappointing especially considering the price paid. The checking in terminal was frustrating and glitchy.
Buffet had a lot of selection but none of it was very tasty. The hotel is not all bad just the experience felt disappointing especially considering the price paid. The checking in terminal was frustrating and glitchy.
6
Nanao
12 Aug 2025
·
Stayed 2 nights
The entrance staff didn’t even notice i was trying to lift my heavy suit case into the trunk when i was doing it right in front of them, there were two, just standing there like sticks. In the end I had to call out, and ask them to help saying “ excuse my could you help me with my heavy suitcase ?” And the girl was like “ oh” and really had not noticed until then. That’s the moment I realized that perhaps this hotel never was the level of the quality I’d expect for all the other hotels I pay 60k yen per night.
The entrance staff didn’t even notice i was trying to lift my heavy suit case into the trunk when i was doing it right in front of them, there were two, just standing there like sticks. In the end I had to call out, and ask them to help saying “ excuse my could you help me with my heavy suitcase ?” And the girl was like “ oh” and really had not noticed until then. That’s the moment I realized that perhaps this hotel never was the level of the quality I’d expect for all the other hotels I pay 60k yen per night.
10
Kim
10 Nov 2025
·
Stayed 1 night
It was ridiculously easy to check in! All we really needed was our passports, which we keep on our person at all times. The courteous nature of the staff REALLY stood out. This hotel is one of the best I've ever stayed at in Japan or in the U.S. I would have paid doubled for a hotel this nice in the U.S.
It was ridiculously easy to check in! All we really needed was our passports, which we keep on our person at all times. The courteous nature of the staff REALLY stood out. This hotel is one of the best I've ever stayed at in Japan or in the U.S. I would have paid doubled for a hotel this nice in the U.S.
4
Dianne
11 Jul 2024
·
Stayed 1 night
Couldn’t find our reservation and when they finally did, didn’t fix the issue properly so was an ongoing issue. The door to the room wasn’t sealed properly so let air through and made a whistling noise.
Couldn’t find our reservation and when they finally did, didn’t fix the issue properly so was an ongoing issue. The door to the room wasn’t sealed properly so let air through and made a whistling noise.
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AI-generated summary based on recent guest reviews
Location
Convenient for Yunessun and the Hakone Open Air Museum, with a bus stop outside and a hotel shuttle to Gora. Some walks are uphill and buses can be crowded at peak times.
Related guest reviews
10
marie
28 Oct 2025
·
Stayed 2 nights
Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.
Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.
10
WK
26 Nov 2024
·
Stayed 3 nights
This hotel was the highlight of the 4 hotels that we stayed in during our two week visit. We had a very large room (double twin) that allowed us to open up our suitcases. Room was clean, smelled fresh, had a beautiful view of the stream and maple trees changing colors. They provided yukatas and slippers to wear around the property, which most other people wore to breakfast and dinner. The property was recently renovated a few years ago and is very nice. The breakfast and dinner buffet was insane. I think we got our monies worth on just the sushi, waygu beef and alcohol (all you can eat and drink!) There is something for everyone in you party. The room was quiet until someone would be talking (usually the rude ones from vachina) while walking the hallway. We booked a private onsen one night and that was magical for our tired bodies. The only way to get around the area is by bus, unless you have a car or package tour. The bus was very crowded (PACKED!) round 10:00 when we went to Lake Ashi/Odawara. It was very cold and rainy (mid November) so pack a heavy jacket. We did laundry again at this hotel (do 'smaller than what you think' loads or it won't dry). There is a indoor pool across the street as well as a Family Mart. Not much else in the area. I would definitely recommend this property.
This hotel was the highlight of the 4 hotels that we stayed in during our two week visit. We had a very large room (double twin) that allowed us to open up our suitcases. Room was clean, smelled fresh, had a beautiful view of the stream and maple trees changing colors. They provided yukatas and slippers to wear around the property, which most other people wore to breakfast and dinner. The property was recently renovated a few years ago and is very nice. The breakfast and dinner buffet was insane. I think we got our monies worth on just the sushi, waygu beef and alcohol (all you can eat and drink!) There is something for everyone in you party. The room was quiet until someone would be talking (usually the rude ones from vachina) while walking the hallway. We booked a private onsen one night and that was magical for our tired bodies. The only way to get around the area is by bus, unless you have a car or package tour. The bus was very crowded (PACKED!) round 10:00 when we went to Lake Ashi/Odawara. It was very cold and rainy (mid November) so pack a heavy jacket. We did laundry again at this hotel (do 'smaller than what you think' loads or it won't dry). There is a indoor pool across the street as well as a Family Mart. Not much else in the area. I would definitely recommend this property.
10
Marilyn
12 May 2024
·
Stayed 2 nights
Lovely relaxing city. Hotel had a wonderful garden to walk. They offered a complimentary shuttle to the local train station which gave us easy access to the attractions we wanted to explore
Lovely relaxing city. Hotel had a wonderful garden to walk. They offered a complimentary shuttle to the local train station which gave us easy access to the attractions we wanted to explore
10
Jamie
19 Mar 2025
·
Stayed 2 nights
Loved it, so relaxing. Got the breakfast buffet and the dinner buffet both days - wow, very well fed and worth the price! Enjoyed walking in the garden in the morning and after dark with the lights. A very comfortable women-only onsen experience - I went three times in two days and I also got a nice reflexology massage booked just hours beforehand via a QR code in the room so the flexibility was excellent. Took advantage of free tea and coffee in the lobby around the clock and even grabbed a whisky at the bar one night. You could really check in, get into your robes and sandals, and never leave :) Although I did leave to visit an art museum and to ride the ropeway and the free shuttle from the hotel was super convenient to get me to both places (not so much for getting back though)
Loved it, so relaxing. Got the breakfast buffet and the dinner buffet both days - wow, very well fed and worth the price! Enjoyed walking in the garden in the morning and after dark with the lights. A very comfortable women-only onsen experience - I went three times in two days and I also got a nice reflexology massage booked just hours beforehand via a QR code in the room so the flexibility was excellent. Took advantage of free tea and coffee in the lobby around the clock and even grabbed a whisky at the bar one night. You could really check in, get into your robes and sandals, and never leave :) Although I did leave to visit an art museum and to ride the ropeway and the free shuttle from the hotel was super convenient to get me to both places (not so much for getting back though)
10
Sharon
16 May 2025
·
Stayed 2 nights
Hotel is new & beautiful. Compound is lovely with a garden to walk. Breakfast & dinner offers a good spread with free flow of wine & beer. We stayed for 3 nights, would help if they could change some of the dishes daily. Can get boring eating the same spread over 3 days. Room was compact but comfortable. No bathtub. Will pick a bigger room next time. Location is great. Local bus stop right in front of hotel. Very convenient. Do note that u may not be allowed to board if your luggage is big & bulky. Seek help from the hotel’s free shuttle service instead.
Hotel is new & beautiful. Compound is lovely with a garden to walk. Breakfast & dinner offers a good spread with free flow of wine & beer. We stayed for 3 nights, would help if they could change some of the dishes daily. Can get boring eating the same spread over 3 days. Room was compact but comfortable. No bathtub. Will pick a bigger room next time. Location is great. Local bus stop right in front of hotel. Very convenient. Do note that u may not be allowed to board if your luggage is big & bulky. Seek help from the hotel’s free shuttle service instead.
10
Agata
17 Oct 2025
·
Stayed 2 nights
Convenient location as just across the road from hot springs. The most amazing buffet breakfast and dinner we have seen. Clean rooms, friendly staff. Would definitely return.
Convenient location as just across the road from hot springs. The most amazing buffet breakfast and dinner we have seen. Clean rooms, friendly staff. Would definitely return.
10
John
3 Oct 2025
·
Stayed 2 nights
We appreciated having breakfast and evening meal as part of our stay. Bus stop directly outside main entrance made commute to other locations easier especially when combined with Hakone free pass. The hotel has a shuttle bus which provides transport to Gora Railway station and the Cable car. We enjoyed walking to the Hakone Open-air Museum even though it was uphill on the return to the hotel.
We appreciated having breakfast and evening meal as part of our stay. Bus stop directly outside main entrance made commute to other locations easier especially when combined with Hakone free pass. The hotel has a shuttle bus which provides transport to Gora Railway station and the Cable car. We enjoyed walking to the Hakone Open-air Museum even though it was uphill on the return to the hotel.
8
Joslyn Rui Ming
1 Jul 2024
·
2 family marts nearby Short walk 5min to Yunnesun Short walk 3 min to bus stop Firefly garden at night Light pollution is slightly lower so star gazing (but no milky way) Toilet and showers are separated (no bathtub but there's public onsen available) One pillow each single bed Extra water chargeable Additional bath tax at 150yen each
2 family marts nearby Short walk 5min to Yunnesun Short walk 3 min to bus stop Firefly garden at night Light pollution is slightly lower so star gazing (but no milky way) Toilet and showers are separated (no bathtub but there's public onsen available) One pillow each single bed Extra water chargeable Additional bath tax at 150yen each
10
Brittany
28 Jun 2024
·
Stayed 2 nights
Amazing dinner and brunch! The onsen was wonderful. The hotel is also walkable to a hot spring resort and to the Open Air museum. Highly recommend!
Amazing dinner and brunch! The onsen was wonderful. The hotel is also walkable to a hot spring resort and to the Open Air museum. Highly recommend!
10
Christopher
14 Nov 2024
·
Stayed 2 nights
Beautiful location. Easy access to Open Air Museum and hikes.
Beautiful location. Easy access to Open Air Museum and hikes.
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AI-generated summary based on recent guest reviews
Dining
Buffet breakfast and dinner are widely praised for variety and quality. Still, some guests found the food underwhelming, vegan options lacking, and the buffet area crowded or awkwardly arranged; advance reservations are sometimes required and popular slots can fill.
Related guest reviews
10
Stacey
26 Apr 2025
·
Stayed 1 night
Dinner and breakfast buffet spreads are fantastic. Property is lovely.
Dinner and breakfast buffet spreads are fantastic. Property is lovely.
10
marie
28 Oct 2025
·
Stayed 2 nights
Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.
Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.
4
Christina
11 Oct 2025
·
Rooms were clean and the front desk staff was friendly. Dining was very disappointing, wasn't expecting kaiseki but tastes worse than local buffet place. Hot springs bath onsite was small, outdoor bath had limited mountain view. It was nice to get complimemtary access to another onsen a block away with multiple pools. Overall, okay but not a 5-star hotel.
Rooms were clean and the front desk staff was friendly. Dining was very disappointing, wasn't expecting kaiseki but tastes worse than local buffet place. Hot springs bath onsite was small, outdoor bath had limited mountain view. It was nice to get complimemtary access to another onsen a block away with multiple pools. Overall, okay but not a 5-star hotel.
8
Hans Ulrich
15 Nov 2024
·
Stayed 4 nights
Everything was perfect except for the organization of the buffet. The architect made a big mistake there. The aisle between the buffets is far too narrow. Hardly two people can cross each other. This is why there were various incidents. During our four-day stay, at least five things fell to the floor because the guests were bumping into each other. For us, this was an imposition. It's a shame, otherwise everything would have been perfect.
Everything was perfect except for the organization of the buffet. The architect made a big mistake there. The aisle between the buffets is far too narrow. Hardly two people can cross each other. This is why there were various incidents. During our four-day stay, at least five things fell to the floor because the guests were bumping into each other. For us, this was an imposition. It's a shame, otherwise everything would have been perfect.
10
Shinn
5 May 2025
·
Stayed 1 night
The room was large and clean. Had a great public bath. Breakfast and dinner buffets were amazing. Definitely looking forward to coming back.
The room was large and clean. Had a great public bath. Breakfast and dinner buffets were amazing. Definitely looking forward to coming back.
8
Akihiro
6 May 2025
·
Stayed 1 night
レストランは事前予約制で予約がないと夕食はとれず外食となる。
レストランは事前予約制で予約がないと夕食はとれず外食となる。
6
Nisha
22 May 2025
·
Stayed 3 nights
The hotel was very nice but we informed them that we were vegan. They said they couldn’t do any thing for us. They were very unhelpful with the food situation. Breakfast was very poor.
The hotel was very nice but we informed them that we were vegan. They said they couldn’t do any thing for us. They were very unhelpful with the food situation. Breakfast was very poor.
10
Lucian
24 Apr 2024
·
Stayed 1 night
Sleek, modern and beautiful, yet still accessible for families. Dinner was amazing with many Japanese delicacies, and the breakfast buffet was also wonderful. The private onsen for our family was worth the small fee. Across the street for the main onsen experience put this experience over the top.
Sleek, modern and beautiful, yet still accessible for families. Dinner was amazing with many Japanese delicacies, and the breakfast buffet was also wonderful. The private onsen for our family was worth the small fee. Across the street for the main onsen experience put this experience over the top.
8
Maribel
8 Oct 2025
·
Stayed 1 night
It was great but dinner was fully booked.
It was great but dinner was fully booked.
10
Kathy
27 Oct 2025
·
Stayed 1 night
Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.
Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.
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AI-generated summary based on recent guest reviews
4
Jeff
2 weeks ago
·
Stayed 1 night
We really didn’t enjoy this hotel. The onsen offsite was incredible over crowded especially not suitable for couple. The hotel makes you join a queue line to get rooms, dinner, breakfast etc even at your designated times. Staff was not helpful with calling a cab or helping us with directions. Overall wish we didn’t book this stop on our trip. Have had a great time elsewhere on this Japan trip would not recommend for foreign travelers. Staff was rude on checkout for a very unfamiliar system for foreign travelors.
We really didn’t enjoy this hotel. The onsen offsite was incredible over crowded especially not suitable for couple. The hotel makes you join a queue line to get rooms, dinner, breakfast etc even at your designated times. Staff was not helpful with calling a cab or helping us with directions. Overall wish we didn’t book this stop on our trip. Have had a great time elsewhere on this Japan trip would not recommend for foreign travelers. Staff was rude on checkout for a very unfamiliar system for foreign travelors.
8
Karen
27 Jul 2026
·
Stayed 1 night
This is a family-friendly hotel with a strong focus on kids, so there are lots of children around, especially at lunch, which can be overwhelming. The hotel is very nice; the pool and gardens are also attractive. However, if you're visiting without small children, it might not be the best choice.
This is a family-friendly hotel with a strong focus on kids, so there are lots of children around, especially at lunch, which can be overwhelming. The hotel is very nice; the pool and gardens are also attractive. However, if you're visiting without small children, it might not be the best choice.
8
Maria Ester
15 Jul 2026
·
Stayed 1 night
I am allergic to seafood, we talked to the staff and the chef and no one helped me or cared about it. They just didn’t take any responsibility, it was horrible, they should change.
I am allergic to seafood, we talked to the staff and the chef and no one helped me or cared about it. They just didn’t take any responsibility, it was horrible, they should change.
10
Alan
20 Jun 2026
·
Stayed 2 nights
The place is amazing great breakfast and dinner and the amenities and activities are great
The place is amazing great breakfast and dinner and the amenities and activities are great
10
Steven
16 Jun 2026
·
Stayed 2 nights
There were great instructions in English for the bath. There is a very handy shuttle bus to Gora that is a helpful additional alternative to bus. This place is only about two years old so everything is very clean and fresh.
There were great instructions in English for the bath. There is a very handy shuttle bus to Gora that is a helpful additional alternative to bus. This place is only about two years old so everything is very clean and fresh.
FAQs about Hakone Kowakien Hotel
Is parking available at the property?
Free self parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7:00 AM to 9:30 AM for a fee of approximately JPY 2500 for adults and JPY 1500 to 2000 for children.
Does the property allow pets?
Pets are not allowed at the property.
What are the standard check-in and check-out times?
Check-in is available at 00:00 and check-out is also at 00:00. Guests planning to arrive after 8:00 PM should contact the property in advance.
What accessibility features are available for guests with disabilities?
The property does not have elevators or wheelchair-accessible facilities.
What is the location of the property in relation to key landmarks?
The property is located near Hakone Kowakien Yunessun, approximately 0.2 km from Okada Museum of Art and 0.3 km from Hakone Kowakien Yunessun. Other attractions include Chisuji Falls (0.8 km) and Hakone Open Air Museum (1.1 km).
Does the property have a swimming pool?
The property features a seasonal pool open from July 12 to August 31, with access available from 9:00 AM to 5:00 PM.
What are the policies for guests staying with children?
Children are allowed at the property, and those under 12 years of age can stay for free.
What are the policies regarding extra beds and cribs?
The property does not offer cribs or rollaway beds, and no extra beds are available. Advance requests for additional sleeping arrangements are not accommodated.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: 589.1766231863404USD
- 2026-09-20: NO DATA
- 2026-09-21: 476.6628098669434USD
- 2026-09-22: NO DATA
- 2026-09-23: 268.50284891754154USD
- 2026-09-24: 229.53498254257204USD
- 2026-09-25: 224.97453442070008USD
- 2026-09-26: 584.0153098855591USD
- 2026-09-27: 286.4042101088715USD
- 2026-09-28: 261.28612583267216USD
- 2026-09-29: 268.50284891754154USD
- 2026-09-30: 271.9230142240143USD
- 2026-10-01: 333.7259819807434USD
- 2026-10-02: 620.8582613885499USD
- 2026-10-03: 638.317140718689USD
- 2026-10-04: 638.6205948876953USD
- 2026-10-05: 638.3152489471436USD
- 2026-10-06: 292.0739895616913USD
- 2026-10-07: 320.6350279849243USD
- 2026-10-08: 198.63951554870607USD
- 2026-10-09: 265.05395670982364USD
- 2026-10-10: 620.8582613885499USD
- 2026-10-11: 620.8582613885499USD
- 2026-10-12: 320.415337256012USD
- 2026-10-13: 231.3189931755066USD
- 2026-10-14: 231.3189931755066USD
- 2026-10-15: 303.4360570454407USD
- 2026-10-16: 388.2033271739197USD
- 2026-10-17: 638.6205948876953USD
- 2026-10-18: 380.7307595039368USD
- 2026-10-19: 231.3189931755066USD
- 2026-10-20: 238.6881615174103USD
- 2026-10-21: 305.53970700393677USD
- 2026-10-22: 267.92282825843813USD
- 2026-10-23: 399.10910987075806USD
- 2026-10-24: 638.6205948876953USD
- 2026-10-25: 240.32645319213867USD
- 2026-10-26: 212.27775204605103USD
- 2026-10-27: 257.96342179359436USD
- 2026-10-28: 257.96342179359436USD
- 2026-10-29: 285.8936945376587USD
- 2026-10-30: 240.32151356643678USD
- 2026-10-31: 303.4360570454407USD
- 2026-11-01: 278.58106914527895USD
- 2026-11-02: 275.2131727859497USD
- 2026-11-03: 302.72727330642704USD
- 2026-11-04: 275.2131727859497USD
- 2026-11-05: 303.4360570454407USD
- 2026-11-06: 298.654289169159USD
- 2026-11-07: 408.61873013427737USD
- 2026-11-08: 299.6822918400574USD
- 2026-11-09: 275.2131727859497USD
- 2026-11-10: 303.4360570454407USD
- 2026-11-11: 275.2131727859497USD
- 2026-11-12: 303.4360570454407USD
- 2026-11-13: 275.2131727859497USD
- 2026-11-14: 638.6705516696168USD
- 2026-11-15: 299.6043438458252USD
- 2026-11-16: 275.2131727859497USD
- 2026-11-17: 299.6043438458252USD
- 2026-11-18: 299.6043438458252USD
- 2026-11-19: 303.4360570454407USD
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- The seasonal pool will be open from July 12 to August 31.
- Pool access available from 9:00 AM to 5:00 PM.
- Hot springs access available from 5:00 AM to midnight.
- Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
- Fee for buffet breakfast: approximately JPY 2500 to 2500 for adults, and JPY 1500 to 2000 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Housekeeping
Safe-deposit box
General
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Vending machines
Family room
Wheelchair Accessible (Limited)
Activities
Swimming pool
Garden
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Services
Housekeeping
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
Free wi-fi