Hotel Boutique Castilla de Leòn
From
$36
/ night
Select dates to see prices and availability
From
$36
/ night
About this property
This smoke-free hotel features a business centre, conference space and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hotel Boutique Castilla de Leon of...
Location
Located in Cuenca, Hotel Boutique Castilla de Leon is in the city centre. Museum of the Aboriginal Cultures and Las Conceptas Museum are cultural highlights, and some of the area's landmarks include New Cathedral of Cuenca and Puente Roto. Looking to enjoy an event or a game while in town? See what's happening at Alejandro Serrano Aguilar Stadium or Pista De Bicicross Bmx Cuenca.
Parking
Airport shuttle
Restaurant
Business Center
Room Service
Tour Desk
Room options
1
Queen Room
Room details
1 King Bed
Sleeps 2
248 ft²
City ViewCourtyard ViewSofa BedPrivate BathroomCoffee MakerPatioPrivate Entrance
1
Single Room
Room details
1 Twin Bed
161 ft²
City ViewCourtyard ViewPrivate BathroomCoffee MakerTVPatioPrivate Entrance
1
Large Double Room
Room details
1 Queen Bed
Sleeps 2
248 ft²
Private BathroomCoffee MakerMini Bar
2
Standard Quadruple Room
Room details
1 Full Bed
and 2 Twin Beds
Sleeps 4
215 ft²
Courtyard ViewGarden ViewRefrigeratorPrivate BathroomCoffee MakerPatioPrivate Entrance
3
Family Room
Room details
2 Full Beds
and 2 Twin Beds
Sleeps 6
161 ft²
Courtyard ViewGarden ViewRefrigeratorPrivate BathroomCrib(s)PatioPrivate Entrance
2
Twin Room
Room details
2 Twin Beds
Sleeps 2
194 ft²
Courtyard ViewGarden ViewRefrigeratorPrivate BathroomCoffee MakerPatioPrivate Entrance
1
Double Room
Room details
1 Twin Bed
Sleeps 2
140 ft²
City ViewCourtyard ViewSofa BedPrivate BathroomCoffee MakerPatioPrivate Entrance
3
Triple Room
Room details
3× Twin Beds
Sleeps 3
226 ft²
Courtyard ViewGarden ViewRefrigeratorPrivate BathroomCoffee MakerPatioPrivate Entrance
Guest reviews of Hotel Boutique Castilla de Leòn
8
Very good
Based on 467 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Hotel Boutique Castilla de Leòn, travellers praise the walkable, central location and budget-friendly value, but report mixed experiences with staff interactions, room comfort and lighting, maintenance, and the overall breakfast quality.
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What guests think
At Hotel Boutique Castilla de Leòn, travellers praise the walkable, central location and budget-friendly value, but report mixed experiences with staff interactions, room comfort and lighting, maintenance, and the overall breakfast quality.
Several guests note there is no onsite parking, reliance on a paid public lot, and steep stairs with no elevator. Service issues that recur include reservations not being found or honored, inflexible check-in, poor communication, and disputes about charges, though some staff receive strong praise. Common room complaints include very dark interior rooms, lack of air conditioning, weak or inconsistent hot water, slow Wi‑Fi, and noise at night. Good for simple, budget-minded stays.
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AI-generated summary based on recent guest reviews
Facilities
Parking is off-site via a paid public lot, which several guests found inconvenient or costly, and one noted steep stairs with no elevator. Amenities are basic, with some in-room items missing or requested (e.g., hair dryer, iron, fridge), and free coffee was mentioned.
Related guest reviews
2
Jhomar
Nov 17, 2024
·
Stayed 1 night
El hotel te ofrece aparcamiento, sin embargo al llegar no tienen, sino que un convenio con un señor que tiene un parking a dos cuadras del hotel, te piden que las toallas las dejes limpias, porque si encuentran alguna mancha te cobran 30 dólares de recargo, sin embargo las sábanas están manchadas, luego si algún mueble está dañado a tu salida tienes que pagar más recargos, pero no tienen en cuenta que la estructura de su hotel está en mal estado; la pintura descascarada y tornillos sobresaliendo de la pared debajo de la almohada( con el que me golpee en la noche), si sales muy pronto(antes de las 6) otro recargo. La chica de la recepción cero empatía… Al día siguiente al check out pedimos hoja de reclamación y lo que nos hizo fue decir “escribe en esta hoja en blanco”, que no tenían hojas de reclamación, pedí una nuevamente y se fue por 10 minutos a buscar una y cuando nos cansamos de esperar porque teníamos que seguir con nuestro viaje, bajamos y estaba hablando con sus otros compañeros en la cocina del restaurante de abajo. No lo recomiendo para nada. Solo quieren sacarte dinero en recargos por cualquier cosa por mínima que sea. He estado en hostales con muchísima mejor atención y empatía con el cliente.
El hotel te ofrece aparcamiento, sin embargo al llegar no tienen, sino que un convenio con un señor que tiene un parking a dos cuadras del hotel, te piden que las toallas las dejes limpias, porque si encuentran alguna mancha te cobran 30 dólares de recargo, sin embargo las sábanas están manchadas, luego si algún mueble está dañado a tu salida tienes que pagar más recargos, pero no tienen en cuenta que la estructura de su hotel está en mal estado; la pintura descascarada y tornillos sobresaliendo de la pared debajo de la almohada( con el que me golpee en la noche), si sales muy pronto(antes de las 6) otro recargo. La chica de la recepción cero empatía… Al día siguiente al check out pedimos hoja de reclamación y lo que nos hizo fue decir “escribe en esta hoja en blanco”, que no tenían hojas de reclamación, pedí una nuevamente y se fue por 10 minutos a buscar una y cuando nos cansamos de esperar porque teníamos que seguir con nuestro viaje, bajamos y estaba hablando con sus otros compañeros en la cocina del restaurante de abajo. No lo recomiendo para nada. Solo quieren sacarte dinero en recargos por cualquier cosa por mínima que sea. He estado en hostales con muchísima mejor atención y empatía con el cliente.
6
MERCY
Jun 28, 2023
·
Stayed 2 nights
Es un lugar tranquilo solo que para estacionarse es un problema solo permiten en la noche por 5 dolares hasta las 8 am de ahi si vienes en carro no te aconsejo es problema de parqueo durante el dia orro cargo adicional extra. Afuera de la calle . El hotel esta bien por el precio. El servicio bueno.
Es un lugar tranquilo solo que para estacionarse es un problema solo permiten en la noche por 5 dolares hasta las 8 am de ahi si vienes en carro no te aconsejo es problema de parqueo durante el dia orro cargo adicional extra. Afuera de la calle . El hotel esta bien por el precio. El servicio bueno.
6
Constance Marion
Mar 2, 2024
·
Stayed 2 nights
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
2
Samuel
Apr 28, 2025
·
Stayed 4 nights
No elevator, and the worst stairs I have ever climbed.
No elevator, and the worst stairs I have ever climbed.
4
Monty
Aug 30, 2024
·
Stayed 14 nights
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
6
Fernando
Oct 16, 2025
·
Stayed 6 nights
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
10
Santiago
Jun 23, 2024
·
Stayed 2 nights
Agregar nevera funcional en la habitación y un sensor de salida para no solicitar la apertura de la puerta cada que se requiere salir.
Agregar nevera funcional en la habitación y un sensor de salida para no solicitar la apertura de la puerta cada que se requiere salir.
8
Dania
Jul 17, 2024
·
Stayed 5 nights
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
6
Maxwell
Mar 24, 2025
·
Stayed 2 nights
A run down old hotel. Missing things like towels, tv remote, bed side lights. Shower get bathroom floor wet. automatic lights flooded my room with light. No windows to outside. The olace appears to be run by very young, inexperienced people without a lot of hospitality training. I will not be returning.
A run down old hotel. Missing things like towels, tv remote, bed side lights. Shower get bathroom floor wet. automatic lights flooded my room with light. No windows to outside. The olace appears to be run by very young, inexperienced people without a lot of hospitality training. I will not be returning.
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping was praised by some and the property was described as clean, but others reported stained linens, missing towels, and visible wear needing maintenance. A few mentioned bathroom issues or strong cleaning smells.
Related guest reviews
2
Jhomar
Nov 17, 2024
·
Stayed 1 night
El hotel te ofrece aparcamiento, sin embargo al llegar no tienen, sino que un convenio con un señor que tiene un parking a dos cuadras del hotel, te piden que las toallas las dejes limpias, porque si encuentran alguna mancha te cobran 30 dólares de recargo, sin embargo las sábanas están manchadas, luego si algún mueble está dañado a tu salida tienes que pagar más recargos, pero no tienen en cuenta que la estructura de su hotel está en mal estado; la pintura descascarada y tornillos sobresaliendo de la pared debajo de la almohada( con el que me golpee en la noche), si sales muy pronto(antes de las 6) otro recargo. La chica de la recepción cero empatía… Al día siguiente al check out pedimos hoja de reclamación y lo que nos hizo fue decir “escribe en esta hoja en blanco”, que no tenían hojas de reclamación, pedí una nuevamente y se fue por 10 minutos a buscar una y cuando nos cansamos de esperar porque teníamos que seguir con nuestro viaje, bajamos y estaba hablando con sus otros compañeros en la cocina del restaurante de abajo. No lo recomiendo para nada. Solo quieren sacarte dinero en recargos por cualquier cosa por mínima que sea. He estado en hostales con muchísima mejor atención y empatía con el cliente.
El hotel te ofrece aparcamiento, sin embargo al llegar no tienen, sino que un convenio con un señor que tiene un parking a dos cuadras del hotel, te piden que las toallas las dejes limpias, porque si encuentran alguna mancha te cobran 30 dólares de recargo, sin embargo las sábanas están manchadas, luego si algún mueble está dañado a tu salida tienes que pagar más recargos, pero no tienen en cuenta que la estructura de su hotel está en mal estado; la pintura descascarada y tornillos sobresaliendo de la pared debajo de la almohada( con el que me golpee en la noche), si sales muy pronto(antes de las 6) otro recargo. La chica de la recepción cero empatía… Al día siguiente al check out pedimos hoja de reclamación y lo que nos hizo fue decir “escribe en esta hoja en blanco”, que no tenían hojas de reclamación, pedí una nuevamente y se fue por 10 minutos a buscar una y cuando nos cansamos de esperar porque teníamos que seguir con nuestro viaje, bajamos y estaba hablando con sus otros compañeros en la cocina del restaurante de abajo. No lo recomiendo para nada. Solo quieren sacarte dinero en recargos por cualquier cosa por mínima que sea. He estado en hostales con muchísima mejor atención y empatía con el cliente.
6
Kasper Holst
Dec 10, 2022
·
Stayed 3 nights
Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.
Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.
2
Lisa
Aug 5, 2023
·
Stayed 3 nights
Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.
Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.
4
Heidy
Jul 11, 2024
·
Stayed 2 nights
No había aire condicionado, el toilet estaba dañado, hacía mucho ruido, pero la localización está muy bonita
No había aire condicionado, el toilet estaba dañado, hacía mucho ruido, pero la localización está muy bonita
6
Constance Marion
Mar 2, 2024
·
Stayed 2 nights
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
4
Monty
Aug 30, 2024
·
Stayed 14 nights
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
6
Fernando
Oct 16, 2025
·
Stayed 6 nights
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
8
Dania
Jul 17, 2024
·
Stayed 5 nights
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
6
Maxwell
Mar 24, 2025
·
Stayed 2 nights
A run down old hotel. Missing things like towels, tv remote, bed side lights. Shower get bathroom floor wet. automatic lights flooded my room with light. No windows to outside. The olace appears to be run by very young, inexperienced people without a lot of hospitality training. I will not be returning.
A run down old hotel. Missing things like towels, tv remote, bed side lights. Shower get bathroom floor wet. automatic lights flooded my room with light. No windows to outside. The olace appears to be run by very young, inexperienced people without a lot of hospitality training. I will not be returning.
6
Myriam
Apr 8, 2024
·
Stayed 3 nights
Al principio no encontraron mi reservación, lo que ocasionó molestia en mi mamá que es una Sra. de la tercera edad, después ya nos acomodaron. Deben darle mantenimiento al piso de entrada, se ve bastante deteriorado.
Al principio no encontraron mi reservación, lo que ocasionó molestia en mi mamá que es una Sra. de la tercera edad, después ya nos acomodaron. Deben darle mantenimiento al piso de entrada, se ve bastante deteriorado.
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AI-generated summary based on recent guest reviews
Rooms
Beds can be comfortable, but several rooms are very dark with internal windows, lack air conditioning, and have showers or hot water that perform inconsistently. Guests also noted slow or unreliable Wi‑Fi, limited TV channels, and occasional nighttime noise.
Related guest reviews
6
Kasper Holst
Dec 10, 2022
·
Stayed 3 nights
Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.
Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.
6
Nayet
Jul 5, 2023
·
Stayed 1 night
La habitación que nos tocó fue bastante oscura, tenia una sola ventana interna, pero si la dejabas abierta todos te pueden ver dentro del establecimiento. Poco cómoda en general. Tuvimos un problema de comunicación con el personal en recepción, habiamos solicitado late check out y nos confirmaron hasta una hora por un monto, pero luego nos dijeron que el chico se habia equivocado y tuvimos que salir en ese momento y esperar en la cafeteria hasta la hora que inicialmente habiamos pedido quedarnos. La habitación no cuenta con aire acondicionado tampoco.
La habitación que nos tocó fue bastante oscura, tenia una sola ventana interna, pero si la dejabas abierta todos te pueden ver dentro del establecimiento. Poco cómoda en general. Tuvimos un problema de comunicación con el personal en recepción, habiamos solicitado late check out y nos confirmaron hasta una hora por un monto, pero luego nos dijeron que el chico se habia equivocado y tuvimos que salir en ese momento y esperar en la cafeteria hasta la hora que inicialmente habiamos pedido quedarnos. La habitación no cuenta con aire acondicionado tampoco.
10
Lipsi
Jul 31, 2025
·
Stayed 2 nights
Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
4
Heidy
Jul 11, 2024
·
Stayed 2 nights
No había aire condicionado, el toilet estaba dañado, hacía mucho ruido, pero la localización está muy bonita
No había aire condicionado, el toilet estaba dañado, hacía mucho ruido, pero la localización está muy bonita
6
Constance Marion
Mar 2, 2024
·
Stayed 2 nights
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
4
Monty
Aug 30, 2024
·
Stayed 14 nights
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it but also Expedia is to blame for not vetting the location
6
Fernando
Oct 16, 2025
·
Stayed 6 nights
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
6
Ariana
Mar 29, 2024
·
Stayed 1 night
Las fotos muy elevadas de standar, se veía algo q no es.
Las fotos muy elevadas de standar, se veía algo q no es.
2
Daniel
Jun 21, 2024
·
Stayed 2 nights
the beds are not what the app shows the place
the beds are not what the app shows the place
6
Maxwell
Mar 24, 2025
·
Stayed 2 nights
A run down old hotel. Missing things like towels, tv remote, bed side lights. Shower get bathroom floor wet. automatic lights flooded my room with light. No windows to outside. The olace appears to be run by very young, inexperienced people without a lot of hospitality training. I will not be returning.
A run down old hotel. Missing things like towels, tv remote, bed side lights. Shower get bathroom floor wet. automatic lights flooded my room with light. No windows to outside. The olace appears to be run by very young, inexperienced people without a lot of hospitality training. I will not be returning.
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AI-generated summary based on recent guest reviews
Service
Feedback on staff ranges from very friendly and helpful (with specific praise for team members) to unprofessional or indifferent. Recurring problems include reservations not found or honored, inflexible check-in, poor communication and phone responsiveness, housekeeping delays, weak noise enforcement, and disputes over charges or refunds.
Related guest reviews
6
Michelle
Feb 17, 2025
·
Stayed 1 night
Al inicio no encontraban mi reserva, no pidieron cédula para el ingreso
Al inicio no encontraban mi reserva, no pidieron cédula para el ingreso
2
Jose
Mar 3, 2022
·
Stayed 1 night
Pésimo nunca contestaron los teléfonos me hospede en otro lugar
Pésimo nunca contestaron los teléfonos me hospede en otro lugar
6
HERNAN
May 5, 2022
·
Stayed 1 night
Les falta enseñar atencion al cliente al personal y trabajar mas en los servicios.
Les falta enseñar atencion al cliente al personal y trabajar mas en los servicios.
2
Lisa
Aug 5, 2023
·
Stayed 3 nights
Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.
Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.
10
Lipsi
Jul 31, 2025
·
Stayed 2 nights
Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
2
Mildred Alcivar
Mar 13, 2023
·
Stayed 1 night
No me gustó el hecho de que no había estado reservada mi habitación, ya que se le habían dado a otras personas. Mientras que ya yo contaba con mi reservación, al momento que llegue al hotel me dijeron que había sido un error de ellos.
No me gustó el hecho de que no había estado reservada mi habitación, ya que se le habían dado a otras personas. Mientras que ya yo contaba con mi reservación, al momento que llegue al hotel me dijeron que había sido un error de ellos.
6
Maya
Aug 8, 2025
·
Stayed 3 nights
La atención de la chica ayudante más joven era terrible no recibía saludos ni respondía el gracias y sólo te observa con mala cara y te atendía en las mañanas en la cafetería con un aburrimiento y enojo que contagiaba las vibras y al verte entrar al hotel en vez de recibirte amablemente te miraba con una cara de que vayas en de aquí !! Muy desagradable esa actitud.
La atención de la chica ayudante más joven era terrible no recibía saludos ni respondía el gracias y sólo te observa con mala cara y te atendía en las mañanas en la cafetería con un aburrimiento y enojo que contagiaba las vibras y al verte entrar al hotel en vez de recibirte amablemente te miraba con una cara de que vayas en de aquí !! Muy desagradable esa actitud.
10
Kevin A
Apr 4, 2025
·
Stayed 6 nights
Sasha was fantastic!
Sasha was fantastic!
6
gabriel
Aug 29, 2025
·
Stayed 2 nights
El único problema es que llegue alas 2 de la tarde y no me dejaron entrar de lo demás está bien por eso no le doy 5 estrellas
El único problema es que llegue alas 2 de la tarde y no me dejaron entrar de lo demás está bien por eso no le doy 5 estrellas
6
Myriam
Apr 8, 2024
·
Stayed 3 nights
Al principio no encontraron mi reservación, lo que ocasionó molestia en mi mamá que es una Sra. de la tercera edad, después ya nos acomodaron. Deben darle mantenimiento al piso de entrada, se ve bastante deteriorado.
Al principio no encontraron mi reservación, lo que ocasionó molestia en mi mamá que es una Sra. de la tercera edad, después ya nos acomodaron. Deben darle mantenimiento al piso de entrada, se ve bastante deteriorado.
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AI-generated summary based on recent guest reviews
Location
Location is a strong point: central, walkable, and close to the tram, markets, parks, and services. One review cautioned that the area to the north feels less comfortable than the south near Central Park.
Related guest reviews
10
Raul
Aug 9, 2024
·
Stayed 1 night
Me gustó su ubicación, buena atención.
Me gustó su ubicación, buena atención.
10
Julian
Dec 16, 2021
·
Stayed 1 night
Everything is close to the hotel, and can walk around there. especially the Mercado 9 de octubre where you ca get fresh fruit and food.
Everything is close to the hotel, and can walk around there. especially the Mercado 9 de octubre where you ca get fresh fruit and food.
10
Jorge
Jun 21, 2023
·
Stayed 3 nights
It is unique, so nice plce if you want to stay in Cuenca, near to every thing
It is unique, so nice plce if you want to stay in Cuenca, near to every thing
6
Maria
Feb 4, 2025
·
Stayed 1 night
We stayed in a family room for 1 night. The hotel is in a very good location. To the north the area is a bit more dodgy but to the south it’s close to the Central Park and the area is better.
We stayed in a family room for 1 night. The hotel is in a very good location. To the north the area is a bit more dodgy but to the south it’s close to the Central Park and the area is better.
10
Oscar
Apr 12, 2024
·
Stayed 2 nights
Ett formidabelt och oerhört prisvärt hotell med utmärkt läge i centrala Cuenca. Utmärkt riklig frukost, tvättservice, och te och kaffe alltid tillgängligt gratis för gästerna. OBS dock att priset tredubblas på helgerna, men även det tredubbla priset är konkurrenskraftigt.
Ett formidabelt och oerhört prisvärt hotell med utmärkt läge i centrala Cuenca. Utmärkt riklig frukost, tvättservice, och te och kaffe alltid tillgängligt gratis för gästerna. OBS dock att priset tredubblas på helgerna, men även det tredubbla priset är konkurrenskraftigt.
10
Abraham
Jan 7, 2022
·
Stayed 1 night
We checked in late, Front Desk employee Edgar was very helpful, and the place was quite and close to va all services
We checked in late, Front Desk employee Edgar was very helpful, and the place was quite and close to va all services
4
Heidy
Jul 11, 2024
·
Stayed 2 nights
No había aire condicionado, el toilet estaba dañado, hacía mucho ruido, pero la localización está muy bonita
No había aire condicionado, el toilet estaba dañado, hacía mucho ruido, pero la localización está muy bonita
6
Fernando
Oct 16, 2025
·
Stayed 6 nights
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico. Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario. Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso. La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).
6
howard
Dec 6, 2022
·
Stayed 19,331 nights
convenient location, close to tram which provides easy airport access. Affordable rate
convenient location, close to tram which provides easy airport access. Affordable rate
10
FERNANDO S.
May 25, 2024
·
Stayed 1 night
Es un lugar tranquilo y cercano al centro de la ciudad, a donde se puede acceder caminando y disfrutando del entorno.
Es un lugar tranquilo y cercano al centro de la ciudad, a donde se puede acceder caminando y disfrutando del entorno.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is mixed, ranging from excellent and varied to poor or in need of improvement, with free coffee mentioned. One guest questioned higher on-site lunch pricing for hotel guests than for walk-ins.
Related guest reviews
6
Kasper Holst
Dec 10, 2022
·
Stayed 3 nights
Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.
Good sized room. Friendly reception. Good shower and hot water. Clean and reasonably comfortable. The WiFi is pre-jurassic speed with tendencies to fall out for shorter periods. The TV had 20 channels on them, all local TV, bad quality signal. The breakfast was different every day. Half service, you had to grab coffee, cutlery and fruits/juice from the bar - which was fine enough. The plate you received every day was a hot meal. Two of the days we did not eat the breakfast. Hot potatoes and chicken on bones at breakfast was not our cup of tea. Coffee was decent, and available during the day aswell. There does not seem to be any regulations regarding noise in the hotel. A couple had their children with them in the room, let them out to run and scream hysterically in the hallways after 12pm. No personal said anything to the parents, who did not understand that their children should not scream and run around the hotel at night. The location of the hotel is good, and the price is somewhat fair - but the things above have to be considered when choosing this hotel.
8
Myriam
Jan 9, 2022
·
Stayed 1 night
Muy bueno todo incluido el desayuno
Muy bueno todo incluido el desayuno
10
Oscar
Apr 12, 2024
·
Stayed 2 nights
Ett formidabelt och oerhört prisvärt hotell med utmärkt läge i centrala Cuenca. Utmärkt riklig frukost, tvättservice, och te och kaffe alltid tillgängligt gratis för gästerna. OBS dock att priset tredubblas på helgerna, men även det tredubbla priset är konkurrenskraftigt.
Ett formidabelt och oerhört prisvärt hotell med utmärkt läge i centrala Cuenca. Utmärkt riklig frukost, tvättservice, och te och kaffe alltid tillgängligt gratis för gästerna. OBS dock att priset tredubblas på helgerna, men även det tredubbla priset är konkurrenskraftigt.
10
Katherine
Feb 15, 2025
·
Stayed 1 night
El desayuno puede ser mejor.
El desayuno puede ser mejor.
6
Pablo
Jun 2, 2025
·
Stayed 1 night
How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside! Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts.
How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside! Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts.
6
Constance Marion
Mar 2, 2024
·
Stayed 2 nights
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
6
Maya
Aug 8, 2025
·
Stayed 3 nights
La atención de la chica ayudante más joven era terrible no recibía saludos ni respondía el gracias y sólo te observa con mala cara y te atendía en las mañanas en la cafetería con un aburrimiento y enojo que contagiaba las vibras y al verte entrar al hotel en vez de recibirte amablemente te miraba con una cara de que vayas en de aquí !! Muy desagradable esa actitud.
La atención de la chica ayudante más joven era terrible no recibía saludos ni respondía el gracias y sólo te observa con mala cara y te atendía en las mañanas en la cafetería con un aburrimiento y enojo que contagiaba las vibras y al verte entrar al hotel en vez de recibirte amablemente te miraba con una cara de que vayas en de aquí !! Muy desagradable esa actitud.
8
Dania
Jul 17, 2024
·
Stayed 5 nights
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
2
Estefania
Oct 28, 2025
·
Stayed 2 nights
Organización poco profesional, desayuno pésimo
Organización poco profesional, desayuno pésimo
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AI-generated summary based on recent guest reviews
2
MARLON K
Dec 19, 2025
·
Stayed 3 nights
No running water when I arrived and the hotel did not have emergency water supply service. Very disappointed choice of hotel.
No running water when I arrived and the hotel did not have emergency water supply service. Very disappointed choice of hotel.
6
John
Sep 15, 2025
·
Stayed 1 night
M
M
10
Ruth
Aug 28, 2025
·
Stayed 1 night
Definitely will stay there again
Definitely will stay there again
6
Pablo
Jun 2, 2025
·
Stayed 1 night
How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside! Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts.
How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside! Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts.
2
Samuel
Apr 28, 2025
·
Stayed 4 nights
No elevator, and the worst stairs I have ever climbed.
No elevator, and the worst stairs I have ever climbed.
FAQs about Hotel Boutique Castilla de Leòn
Is parking available at the hotel?
Yes, parking is available at the property. It is on-site parking, but specific details about whether it is covered or uncovered are not provided.
What are the check-in and check-out times?
Check-in time is from 15:00, and check-out time is until 11:00. Early or late check-in/check-out may be available upon request.
Where is the hotel located?
The hotel is located in the city center of Cuenca, Ecuador. It is close to cultural highlights such as the Museum of the Aboriginal Cultures and Las Conceptas Museum, and landmarks including the New Cathedral of Cuenca and Puente Roto.
Are children allowed at the hotel?
Yes, children are allowed at the property. The minimum age for children to stay for free is not specified.
Is breakfast offered at the hotel?
Yes, breakfast is offered, but specific details about the type (continental, buffet, etc.) and associated costs are not provided.
Are airport shuttle services available?
Yes, airport shuttle services are available. Specific pricing and how to arrange the transfer are not detailed.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-12: 36.22136979379653USD
- 2026-11-13: 40.25152002830505USD
- 2026-11-14: 40.24840193510055USD
- 2026-11-15: 36.22136979379653USD
- 2026-11-16: 32.50109853110313USD
- 2026-11-17: 32.50109853110313USD
- 2026-11-18: 32.50109853110313USD
- 2026-11-19: 36.110118422317505USD
- 2026-11-20: 51.75195492486954USD
- 2026-11-21: 51.75195492486954USD
- 2026-11-22: 47.501795578098296USD
- 2026-11-23: 47.501795578098296USD
- 2026-11-24: 32.27595237083435USD
- 2026-11-25: 32.601231938314434USD
- 2026-11-26: 51.75195492486954USD
- 2026-11-27: 50.10309542417526USD
- 2026-11-28: 46.90617648591995USD
- 2026-11-29: 32.601231938314434USD
- 2026-11-30: 43.05162679672241USD
- 2026-12-01: 32.601231938314434USD
- 2026-12-02: 38.989472858619685USD
- 2026-12-03: 42.39160789861679USD
- 2026-12-04: 46.90617648591995USD
- 2026-12-05: 46.90617648591995USD
- 2026-12-06: 38.989472858619685USD
- 2026-12-07: 32.601231938314434USD
- 2026-12-08: 39.07587652931213USD
- 2026-12-09: 32.601231938314434USD
- 2026-12-10: 51.75195492486954USD
- 2026-12-11: 40.25152002830505USD
- 2026-12-12: 40.25152002830505USD
- 2026-12-13: NO DATA
- 2026-12-14: NO DATA
- 2026-12-15: 40.67761864595413USD
- 2026-12-16: 40.69661412038803USD
- 2026-12-17: 39.90102356767654USD
- 2026-12-18: 49.22367077960968USD
- 2026-12-19: 39.66862646942138USD
- 2026-12-20: 32.08776553049087USD
- 2026-12-21: 35.622611511707305USD
- 2026-12-22: 41.63045139007568USD
- 2026-12-23: 40.69020494098663USD
- 2026-12-24: 39.90102356767654USD
- 2026-12-25: 49.371208486080164USD
- 2026-12-26: 49.47871730184555USD
- 2026-12-27: 47.501795578098296USD
- 2026-12-28: 35.622611511707305USD
- 2026-12-29: 40.67761864595413USD
- 2026-12-30: 42.227732902717584USD
- 2026-12-31: 41.79259645605087USD
- 2027-01-01: 47.00890900735855USD
- 2027-01-02: 46.77333052577972USD
- 2027-01-03: 38.72289065732956USD
- 2027-01-04: 39.599830109882355USD
- 2027-01-05: 47.71568242616653USD
- 2027-01-06: 40.69661412038803USD
- 2027-01-07: 39.90102356767654USD
- 2027-01-08: 46.325143656539915USD
- 2027-01-09: 50.12377863512039USD
- 2027-01-10: 38.69095868253708USD
- 2027-01-11: 39.599830109882355USD
- 2027-01-12: 47.158999415302276USD
Check-in time starts at15:00Check-out time ends at12:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum age to check in is 18 years old
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
Contactless check-in and contactless check-out are available; Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding;
Dining
Take advantage of the hotel's room service (during limited hours). Continental breakfasts are served on weekdays from 7:00 AM to 8:00 AM and on weekends from 7:00 AM to 8:00 AM for a fee.Fee for continental breakfast: approximately USD 7.75 to 15.75 for adults, and USD 5.75 to 9.75 for children;
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.
Popular amenities
Parking
Airport shuttle
Restaurant
Business Center
Room Service
Tour Desk
Services
Business Center
Tour Desk
Dry Cleaning
Housekeeping
Banquet Facilities
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Internet
Free Wi-Fi
General
Room Service
Restaurant
Non-Smoking Rooms
Packed Lunches
Breakfast in the Room
Family Room
Snack Bar/Deli
Parking
Parking
Airport shuttle
Area Shuttle (free)
Activities
Garden
Outdoor Furniture
Terrace