Heroes Hotel

The hotel itself was ok however our experience makes us question the integrity of the establishment. To our surprise, the lady at the desk informed us there would be cash only deposit and an additional cash only service charge. Interesting as I don't see that on their website terms and condition. When paying this fee upon checkout she added another 100 pesos to the service charge so I had to correct her. She also forgot to give me change and I had to ask her for it. The change received was also incorrect as she gave me much less back, so I had to correct her. Another thing to note is that the hotel was not a 9 minutes drive for us from the airport. It was closer to 20 minutes, despite there being no traffic. It seems the 9 minutes must only apply when toll roads are taken and no traffic is encountered. The description also says the nearest mall is a 5 minutes drive away, but when we asked at the counter how far the nearest mall is they said 10 minutes. Overall it's a clean place to stay but these situations encountered makes me hesitant to recommend to others as we question the integrity of this establishment.

The food was lovely - bit heavy on the truffle oil. Jeffrey, our waiter, was very friendly and attentive. The rooftop garden was amazing and drinks were tasty.

Friendly staff and clean rooms, everything worked as it should be, and yes would stay here again…

The hotel staffs are good communicators to resolve issues and give me good advice that I should arrive airport early because it takes long time to pass immigration and customs. They’re right.

Clean.kind.friendly. Really good