Moxy Chicago Downtown

Clean, fun, and in excellent location

Good location, clean & great check in

Everything was perfect

Bar had a great selection and good vibes

I travel for work. About 160 nights per year in a hotel. I've stayed at other Moxy locations, and was looking forward to this one. Boy, was that a mistake. My booking was denied, because, get this...the front desk couldn't process my card for incidentals. I won't bore you with the details of my corporate credit card, other than to say I carry a zero balance on it. The merchant service was at fault here, not my card. No matter. Right? Wrong. My booking was denied, without notice. I was subsequently charged for parking, that I did not use. So. I didn't stay here, and didn't park here. I was nonetheless charged $211 for the stay, and a refund has been refused by both the property AND Hotels.com. I will not stay at another Moxy and will avoid Marriott altogether going forward. I and many other business travelers don't have time for this nonsense. AVOID this place. Management has its collective head where the sun doesn't shine.