Holiday Inn & Suites Memphis Southeast-Germantown by IHG

It was worth the money

Friendly staff

When I first arrived the room was not clean it had dog fecies on the chair. The attendant Tabrannia was excellent she moved me immediately no complaints. The breakfast bar was good. Had no other problems the customer service was on point. I would stay again. Just make sure the housekeepers are doing their jobs.

Staff was very nice, room was clean & it smelled really good.

Terrible experience. Had a confirmed reservation at this Holiday Inn for 3 nights. We landed in Memphis at midnight and immediately got a call from the hotel saying they had overbooked and had no room for us. Nothing could be done - basically just "I'm sorry, we have no rooms and you'll have to find another place to stay. So at midnight we had to start calling other hotels to book a new one because nothing can be booked online at midnight for the same night. Was a very unpleasant start to our visit. Would never book here again.