Name: Tru by Hilton Garland Richardson
Address: 5055 N President George Bush Hwy, Garland, Texas, United States of America, Garland, Texas, United States of America
Rating: 8.5

Guest reviews

8.5

Very good

Based on 1,001 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across mixed reviews of Tru by Hilton Garland Richardson, travelers consistently highlight clean, modern-feeling spaces and friendly front desk teams, alongside frequent frustrations with facility reliability, especially the indoor pool and hot tub, plus occasional room maintenance issues and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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4

Kelly

2 weeks ago

·

Stayed 2 nights

Had to switch rooms 3 times. Dark out curtains had huge gap in it from being torn. The 4th floor was leaking water through the light in my shower on the 3rd floor. This obviously had been going on for a while. They changed rooms to next day, and the TV wouldn't work. Then we changed again. Anyway, had to pack and unpack 3 times in a 2 day stay? Staff was apologetic, but come on Hilton, you can do better. I pay a premium to stay at a brand hotel and expect more. The breakfast also lacked. No creamer out for coffee. No waffles, just pancakes that tasted like rubber. Some fresh fruit would be nice or some muffins.

6

Richard

2 weeks ago

·

Stayed 3 nights

Only 1 microwave in the whole hotel in the lobby

4

Eric

3 weeks ago

·

Stayed 1 night

Light over the shower was leaking water Reported to staff felt unsafe

6

Jeremy

3 weeks ago

·

Stayed 2 nights

Beds are not that comfortable and pillows are flat. But other than that the hotel is nice and the staff is great. Breakfast is buffet style. I’d say get rid of the pancake machine and just go with the old school waffle maker. Eggs are definitely out of a carton but the other options are actually not that bad. Overall stay will get 3 out of 5 because the staff was helpful and nice and location was great.

6

Jimmy

3 weeks ago

·

Stayed 1 night

we had to come to Garland for a birthday party decided to stay at your hotel because I was told the hot tub and pool were clean and operable what a disappointment it was nasty cold and not working do not tell people that it's working properly when it's not I would have stayed somewhere else

5055 N President George Bush Hwy, Garland, Texas, United States of America

Location

A stay at Tru by Hilton Garland Richardson places you in the heart of Garland, within a 10-minute drive of Firewheel Golf Park and Lake Ray Hubbard. This hotel is 7.7 mi (12.3 km) from Richland College and 7.7 mi (12.4 km) from University of Texas at Dallas.

Curtis Culwell Center(0.2 miles)

Hawaiian Falls Garland(1.2 miles)

Firewheel Town Center Mall(2 miles)

Firewheel Golf Park(2.4 miles)

Breckinridge Park(2.9 miles)

Indian Meadow Trail(4.3 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site, including wheelchair accessible parking.

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Yes, pets are allowed with a fee of USD 75.00 per pet, per stay. Service animals are exempt from fees.

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but is subject to availability and may incur additional charges.

The property offers elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, parking, public areas, and rooms. There are also wheelchair-accessible bathrooms and a designated smoking area.

The hotel is located in the heart of Garland, just 0.2 miles from Curtis Culwell Center, 1.2 miles from Hawaiian Falls Garland, and 2.4 miles from Firewheel Golf Park. It is also a 5-minute drive from Firewheel Golf Park and 11 minutes from Lake Ray Hubbard.

Yes, there is an indoor pool available, with access from 9:00 AM to 9:00 PM.

Tru by Hilton Garland Richardson

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Amenities

Property description

Book on Vio

Guest reviews

Very good

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Tru by Hilton Garland Richardson