Hyatt Place Sumter/Downtown

The hotel is clean, well managed and staffed. It’s in a great location.

Staff is nice except for Jason who was rude and not helpful when I informed him that our hotel room door was open when we returned to the room that evening. I probably won't stay here again due to security issues. I had the Do Not Disturb on the door and they still made the beds and left the door open.

My complaint is not with the hotel....it was excellent and the staff was superb. Hotels.com made this reservation for ? plus ? for cancellation insurance. The cancellation insurance was supposed to be ? but when I asked Hotels.com said the price was for two days since I checked in on the 25th and out on the 25th.....??????? In addition, when I checked out on the 26th, I asked for a receipt for my expense account and received a folio for ? When asked, I was told to contact Hotels.com for an explanation. Again, this whole complaint is toward Hotels.com.....I knew better, but did it anyway......never again!!!

The room was very clean and spacious

This was my third visit staying at this hotel. The refrigerator has not worked each time. They are stored in a cabinet so they get overheated and the refrigerator itself does not stay cool it just keeps running. The bathroom walls were disgusting and I bought a package of Clorox wipes and gloves to clean the walls. I don’t want to know what it was that I wiped off of those walls. The walls of the plastic shower form/stall were actually coming off of the wall and water from the running shower was seeping around the plastic shower form and hitting the wall. Although I really like the location of this hotel, I would probably not stay in again for these reasons.