Name: Hotel Madison & Shenandoah Conference Ctr.
Address: 710 South Main Street, Harrisonburg, Virginia, United States of America, Harrisonburg, Virginia, US
Price range: $103–$225 per night
Rating: 9.08

What guests think

Travellers describe Hotel Madison & Shenandoah Conference Ctr. as a well-located base next to JMU with spacious, modern spaces and generally friendly service, but experiences vary due to inconsistent room upkeep, firm beds, and occasional facility or dining availability issues.

Many guests highlight clean, comfortable stays and a handsome lobby with live music. Recurring downsides include inconsistent housekeeping and cleanliness, very firm mattresses and thin pillows, shower designs that splash water, and periods when the restaurant, bar, or pool are closed or underwhelming. Some also report Wi-Fi or in-room maintenance issues and added parking fees. Expect a polished, amenity-rich stay with occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attractive lobby and social spaces with live music, a decent gym, EV chargers, and an indoor pool. However, guests note paid garage parking, occasional Wi‑Fi problems, and periods when the restaurant/bar or pool are closed or unheated.

Related guest reviews

8

Tony

Jul 6, 2025

·

Stayed 1 night

I had a parking perk and was not given free parking. Hotel said Expedia was responsible for refunding me. Overall, hotel is nice. Signs of age are evident but still well kept accommodations. Nice and clean. The lobby smells great. Pool is nice. Bar and bartenders are great. Restaurant is just ok. Biggest negative is not re.oving parking from my bill, as promised by Expedia Perks.

4

Richard

Jul 29, 2025

·

Stayed 1 night

When you log into their WiFi, it gives you the option to pay extra for premium speed internet. I learned today that it’s a joke. The rep had no idea there was even the option and made it clear there is only 1 WiFi signal. It’s a red herring. It’s dishonest and stressful when you need premium speed to do your work.

10

Jawad

Oct 10, 2024

·

Stayed 1 night

Nice place near downtown. EV chargers in the garage

10

Richard

Sep 10, 2025

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Stayed 1 night

Good location. Convenient to JMU and downtown. Prefer to local Chain hotels at interstate. Coffee shop on first floor. Nice gym.

10

Michelle

Dec 6, 2025

·

Stayed 2 nights

We didn't eat breakfast, but the hotel was comfortable and clean. Bummed the pool was still closed when we arrived.

6

Andy

May 14, 2025

·

Stayed 1 night

We had some critical meetings and the wifi failed on us. This is still a favorite hotel of mine, but it just did not feel like it had the same vibe as my previous visits.

10

Brandi

Sep 21, 2024

·

Stayed 1 night

Clean and quiet But did not like that the restaurant was closed during our stay.

6

Lindsey

Dec 15, 2025

·

Stayed 1 night

We stayed one night on a road trip. The lobby is nice but the hallways and room weren’t clean. The walls in the room had scuffs, spills, and drips down them. The chair had stains. There were dust bunnies everywhere. There was food and crumbs on the hallway floor. The fitness center was ok but it needs to be cleaned too.

10

Julie

May 26, 2025

·

Stayed 1 night

This hotel is beautiful. The man who checked me in and the man who checked me out were so nice. The hotel restaurant makes delicious food and it’s so easy to order and take back to the room. I also used the gym which was also nice.

10

Michael

Jun 7, 2025

·

Stayed 1 night

Nice place, fun pool

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AI-generated summary based on recent guest reviews

Cleanliness

Many report clean rooms and public areas, but recurring complaints cite dusty surfaces, stained linens or furniture, and bathroom mildew. Housekeeping is not automatic and some stays saw missed refreshes.

Related guest reviews

6

Jo E

Jul 22, 2025

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Stayed 1 night

Bathroom door fell & hit our son. Management wouldn't let us change room & offered no compensation. We rented 4 rooms & all were dirty, stained & smelled like cat urine

6

Cynthia

Feb 9, 2025

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Stayed 3 nights

Room definitely was not very clean. Hair and dirt on bathroom floor. Dust/hair all over lamps. You can hear the peoples next door TV and unfortunately for us the people above us were stomping around from 130am-4am. Overall, for the price, would not stay again. Hilton has better options.

2

Terry

Nov 18, 2024

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Stayed 1 night

It smelled of perfume from the moment you entered the front door. It was hard to breathe The room stunk just as bad and the bathroom was mildew and mold stink Very dusty room the lamp shades the light switches all dusty and dirty The smell was horrendous and didn’t cover the moldy bathroom smells You can see the black mold around the tub and the shower curtain was disgusting and mildewed. Don’t stay here

6

Lindsey

Dec 15, 2025

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Stayed 1 night

We stayed one night on a road trip. The lobby is nice but the hallways and room weren’t clean. The walls in the room had scuffs, spills, and drips down them. The chair had stains. There were dust bunnies everywhere. There was food and crumbs on the hallway floor. The fitness center was ok but it needs to be cleaned too.

8

Brittany

Jul 20, 2025

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Stayed 2 nights

Overall it was a beautiful Hotel. I was just surprised at the quality of the bedding and linens. Our bathroom had stains on the wall and dirt in the corners of the floor. Beds were uncomfortable. Bar staff was very nice, loved that they had live music nightly and it was convenient to restaurants and other things in the area. Staff was hit and miss, some would carry a conversation while other would just ignore you.

10

Rosaria

Nov 6, 2024

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Stayed 1 night

Very clean hotel. The staff was very nice and the lobby area was beautiful. I would highly recommend.

10

Tia

Aug 19, 2025

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Stayed 1 night

Hotel Madison is a beautiful property! It was clean and the hotel staff was great!

6

Greg

Aug 18, 2025

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Stayed 1 night

The property is showing its age and needs a little tlc. Rooms not super clean and ac didn’t work well. Not what it has been when we have stayed here in the past and not up to standards you’d expect from this level of hotel. Pilled bed sheets, stains on furniture, broken elevator, etc.We expected more and were disappointed.

4

Briana

May 8, 2024

·

Stayed 1 night

Property was average, but the price point does not match the quality. As soon as we exited the elevator on the 5th floor we noticed the unpleasant odor of dirt and mildew. Our room itself smelled strongly of mildew and we eventually realized it was the shower curtain in the bathroom. Both the curtain and the tub were covered in pink mildew.

6

Jenna

Sep 17, 2024

·

Stayed 3 nights

The cleaning of the rooms is shockingly poor. By my third room move due to dirty counters, sinks and mold in tubs, I was extremely frustrated. While management was quick to offer a new room, they had trouble finding one clean enough. Seems like a basic requirement of a hotel room would be cleanliness, do better Hotel Madison.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and generally quiet with good views in some. Common complaints include very firm mattresses and thin pillows, half-glass showers that soak floors, occasional HVAC or water-pressure issues, street/guest noise, and uneven Wi‑Fi.

Related guest reviews

10

Terrance

Jul 12, 2025

·

Stayed 2 nights

Couches are super uncomfortable but everything else is great! Lots of room in the suite and kitchen and full fridge is nice!

8

Lisa

Aug 10, 2025

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Stayed 1 night

Loved the hotel except the mattress was very hard. 7th floor so maybe they haven’t replaced them yet. But loved the hotel and I’d stay there again but they need to invest in better mattresses.

8

Shannon

Sep 18, 2025

·

Stayed 1 night

Hotel is beautiful, wasn’t a football weekend but it was DEAD. Rome was nice, but mattress was really hard. Convenient since my son lives 2 blocks away. Front desk barely said 2 words to me when I checked in, nothing about services they have available or breakfast options. Could’ve been better.

8

Marie

Jan 13, 2025

·

Stayed 1 night

This is a great hotel in a perfect location. The staff were friendly and helpful. The food in the restaurant was delicious. The rooms are really nice; however, the bed felt like you were sleeping in concrete it was so hard.

10

Makaylah

May 20, 2024

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Stayed 4 nights

I loved everything about this hotel except the showers. Whoever was the designer did not think when not installing shower doors. The concept is very faulty and makes the bathroom floor get soaked from the shower water due to nothing keeping it contained.

6

Brittany

Jul 26, 2025

·

Stayed 2 nights

The room is underwhelming compared to the presentation of the lobby. The shower doesn’t have a curtain or a glass door to keep the water in. You can turn the shower nozzle down and away from where entrance to the shower is, and naturally the floor will get wet. That’s a slip hazard, especially for someone elderly. It makes no sense. The cons far outweigh the pros with that. There’s also no exhaust fan for the shower. When it gets steamy, everything in there gets wet. I couldn’t change the temp in the room. There’s the temp control is on the wall, but when we would try to adjust it, it would default to what they had it set to. There’s no microwave. You pay for parking which stinks, but your aware of that when you book. We stayed 2 nights, paid $420, and i could’ve got a better room at Quality inn. It was underwhelming.

6

Andy

May 14, 2025

·

Stayed 1 night

We had some critical meetings and the wifi failed on us. This is still a favorite hotel of mine, but it just did not feel like it had the same vibe as my previous visits.

10

Kimberly

Nov 5, 2024

·

Stayed 1 night

Clean and quiet stay! Very nice staff and easy access to JMU. Beds were a little hard but the corner room on the 7th floor had an amazing view

6

steven

Oct 3, 2024

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Stayed 1 night

There was no water pressure for the shower .

6

Jennifer

Sep 18, 2024

·

Stayed 1 night

Very convenient and friendly staff. Overall a beautiful facility. This time my room was a bit worn out, very noisy overnight inside and out, and the mattress was very uncomfortable.

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Service

Staff are frequently praised as welcoming and helpful. Occasional issues include slow or confusing check-in, reservation or billing mishaps, and mixed responsiveness when booked through third-party sites.

Related guest reviews

6

Sylvia

Aug 1, 2024

·

Stayed 1 night

Check-in was too rushed and too much information given in one sentence. Young gentleman (clerk) who rattled off all this information clearly has no experience dealing with elderly people who need more time to process information.

2

Margaret

May 10, 2024

·

Stayed 1 night

Hotel Madison charged us twice for our one night stay. I had pre-paid through hotels.com. They charged me again upon check-in after incidental card on file (which was supposed to be $50). It was human error according to one staff member while the supervisor said it was due to hotels.com not wanting to pay taxes which made NO sense and has never happened in my VARIOUS stays through hotels.com. I left my number for the manager to call me back. He never did. While I did get my $350 returned to me it was an inconvenience and unnecessary hassle on kid's graduation day. The room was just ok. Nothing special. Best part was coffee from Grace and Main.

6

Sharan Lee

Dec 19, 2025

·

Stayed 1 night

Check in was not great for an elderly couple with a disability. Directions should have been to-- unload luggage at front door--carts near by, take things to room and then move car to the garage at the back of the hotel. We were only told about the parking. Went and parked--no carts and walked long distance back to the front involving two elevators to find out the carts only at the front. Had to walk all the way back to the parked car, drive around front and start over. Not a good experience for a customer in his 80:s. Never told that we had to swipe card to get elevator to take us to our room--another guest had to tell us. Question how we get ice from another floor (only certain floors with ice machines) when machine out of ice on our floor. Elevator won't let you stop at any floor by your room floor. Purchased some water and sodas in hotel--put on hotel bill. When checking out asked for receipt. Told would receive from reservation company, Never did. Not sure why was said since had to leave a deposit to cover things like this. Left with no receipt for items I purchased in the hotel

6

Kenneth

Aug 23, 2025

·

Stayed 2 nights

The staff is unresponsive to messages through Expedia. I have stayed here two times and there was an issue with the reservation both times, requiring extra time at check-in and check-out. The desk manager suggested that I book directly with the hotel next time. This hotel is definitely not Expedia-friendly.

10

Angela

Nov 21, 2025

·

Stayed 1 night

Great stay… JC at the front desk was absolutely amazing to deal with. He made a long day traveling for over 11 hours better with his kindness and professionalism.

10

Tia

Aug 19, 2025

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Stayed 1 night

Hotel Madison is a beautiful property! It was clean and the hotel staff was great!

10

Anna

Jul 18, 2024

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Stayed 1 night

The staff was extremely helpful. They were knowledgeable, personable and professional. We stayed 2 nights and everything was great!

4

Axel

Aug 26, 2025

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Stayed 1 night

Service was terrible due to a bad encounter with a front desk staff. Don't recall name, but remme

6

Melody

Jun 9, 2025

·

Stayed 1 night

WE had a good stay, however when we arrived we were given a key to a room with two beds (which is what my selection was) When we walked into the room it was clearly occupied. They gave us a suite, but our football player was forced to sleep on a sofa bed. Which isn't the end of the world but he had to perform the next day at a college football camp.

10

Mark

Feb 24, 2025

·

Stayed 1 night

Will be back. service is great!

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AI-generated summary based on recent guest reviews

Location

Right on JMU’s campus and walkable to downtown; also handy for Skyline Drive/Shenandoah. Easy access from the highway.

Related guest reviews

10

Amy

Aug 21, 2025

·

Stayed 1 night

Very convenient to be attached to JMU.

10

Thomas

Apr 21, 2025

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Stayed 1 night

Great location! You are basically on campus and can easily walk to the downtown bars, shops and restaurants.

10

Melitsa

Sep 2, 2025

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Stayed 1 night

So pleased with this hotel. Clean and very conveniently close to town.

10

Michael

Mar 9, 2025

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Stayed 1 night

Great location for JMU Campus and close to Downtown!

10

Nicole

Sep 15, 2025

·

Stayed 2 nights

Great location for visit to JMU

10

William

Dec 2, 2023

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Stayed 1 night

Hotel Madison is the place to stay in Harrisonburg. It is next to the JMU campus and a short walk to downtown Harrisonburg with interesting restaurants and bars. The hotel lobby is lovely, as is the bar and restaurant next to the lobby. The rooms are clean, well appointed, and comfortable. Our room has a nice view of the mountains. A great hotel at a good price.

10

David

Mar 26, 2025

·

Stayed 3 nights

Very nice and great location.

8

Pedro

Aug 23, 2024

·

Stayed 1 night

Best Location for James Madison University

10

James

Oct 12, 2025

·

Stayed 1 night

Great place for an overnight close to Skyline drive

8

neal

Jul 8, 2025

·

Stayed 3 nights

Great location quiet town.

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AI-generated summary based on recent guest reviews

Dining

Many enjoyed the on-site restaurant/bar and breakfast buffet, but others found it closed or limited at times, with slow service or average food; several mention breakfast and coffee opening later than desired and higher prices.

Related guest reviews

10

Jonathan

Mar 26, 2025

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Stayed 1 night

Service at the restaurant and bar were outstanding. Front desk helped us with an issue and were amazing. Highly recommend.

10

Lizette

Oct 13, 2025

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Stayed 1 night

All good though restaurant was closed which was disappointing.

6

Tony

Jul 13, 2025

·

Stayed 4 nights

The hotel was a clean, modern property next to the beaitoful James Madison University campus. We used it as a base to visit Shenandoah National Park. Our only issue was the restaurant, Monte's. Absolutely the worst of any conference hotel I've stayed at, and I traveled for a living for decades. Service could have been a Saturday Night Live skit, and the food matched. Fortunately, we found a great alternative 5 minutes away.

8

Garett

Sep 2, 2025

·

Stayed 2 nights

We liked the hotel, we were just disappointed that the bar and the restaurant weren't open part of the time we were there. We choose our hotel by the amenities and when they're not open it's disappointing.

8

Gregory

May 18, 2025

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Stayed 1 night

The resturant is the pnly thing we were disappointed with Slow service below average food quality

10

Tracy

Feb 14, 2025

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Stayed 1 night

We loved our stay. Added bonus was live entertainment in the lounge at night. Great breakfast buffet.

10

Cheryl

Sep 17, 2023

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Stayed 1 night

The hotel is classy, very clean. Updated facility and the food in the restaurant is very good. The service from the Front Desk and Restaurant is outstanding! Also, Bartender makes great drinks!

10

Daniel

Jul 5, 2025

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Stayed 1 night

The only complaint was the in room coffee was terrible. I believe the coffee maker needed to be cleaned. The restaurant should open earlier than 7. Other than that great place

10

Carolyn

Apr 8, 2024

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Stayed 1 night

We liked having a restaurant/bar in the hotel and we could bring alcohol to our room. The food was very good .The room was clean, quiet

10

Tracy

Sep 22, 2023

·

Stayed 1 night

The restaurant service was excellent, the food was top notch. I would stay again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$129
February	$138
March	$148
April	$155
May	$156
June	$134
July	$130
August	$134
September	$146
October	$155
November	$141
December	$137

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $115	15 $130	16 $129	17	18	19 $225
20 $103	21 $114	22 $131	23	24	25 $206	26 $173
27 $131	28 $131	29 $131	30 $144

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $130	5 $205	6 $198	7 $156	8 $187	9	10
11 $139	12 $131	13	14 $218	15	16	17
18 $131	19	20 $164	21 $148	22 $140	23	24
25 $131	26 $131	27 $133	28	29	30 $155	31 $157

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Suite, 1 Bedroom

Deluxe Room, 1 King Bed with Sofa Bed

Executive Suite, 1 King Bed

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Madison & Shenandoah Conference Ctr.

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Prices for upcoming dates