Banyan Tree AlUla

the location is fantastic

You don’t need to waste your money by staying at this hotel. The hotel itself is nice, but the staff are terrible. They are inattentive, and nothing you ask for is delivered on time. You have to constantly chase the staff just to get things done. It was a bad experience and I do not recommend it.

Staff, amenities, location and basically everything

Amazing setting, gorgeous rooms, friendly staff. So relaxing

Banyan tree is an exceptional resort. Check-in was absolutely seamless. Staff are definitely courteous and attentive. Many of the rooms have their own private pool and we were upgraded to a double suite which was certainly appreciated. Our room was luxurious and incredibly spacious. We used our private pool every day and it was a wonderful option to have. Unfortunately, the hotel did not advertise that their main pool was closed due to falling rocks from above. The pool will remain closed to guests until a permanent solution is found. That could take months. The hotel should warn its guests in advance that the main pool is closed since it is a main draw/attraction for this hotel. The breakfast options were good though we felt the dinner options a bit limited. Although spa treatments were relaxing, the spa facilities are also limited with no relaxation area, sauna or steam room option. Would strongly recommend the hotel consider adding these options in the future. Overall, the resort was beautiful, the staff were excellent and we had it incredibly enjoyable time. Would strongly recommend this hotel to other travellers.