Bahia Principe Explore Punta Cana - Hyatt Inclusive Collection - All Inclusive

All in all it was a nice resort. The pools and water park were really nice. Our rooms were clean and roomy and well kept. However there were some downsides. Check-in was disorganized and took entirely too much time. The resort had limited dining choices, so the buffets were always extremely full and many times had to wait in long lines to get in. The food wasn’t bad but it wasn’t great either, definitely not authentic, but I figured it is usually this way at all inclusive resorts. We were not able to eat at the a la carte restaurants because the reservations were always full. The beach has too much sargassum, so we did not go to the beach on the resort side. We did do one of the excursions to the ocean which was fun.

This place was good value. The resort was really nice and very well kept. It’s huge so there’s lots of walking which may not be the best for families with younger children. There were 5 pools and a nice beach. Our room was newly renovated and really nice. The 2 Al a crates we ate at were well above average. The one negative was the buffet. As others have mentioned, it has an awful smell inside, and the food is just bland. You get to know what’s “okay” as your stay goes on, but overall it was a disappointment. The price was right for this hotel so I would definitely come back again.

I loved the pool for the kids near the entrance. It made it easy to have drinks but still watch them. The staff was very pleasant. The walk to the main lobby can be far, they do provide transportation, but there can be a long wait. When checking out please make sure to arrange 24 hours before leaving if someone is picking you up, learned that the hard way. The main buffet was nice, but there were some areas that had a funny wet smell which was not inviting. They need to check on that. Don't fall for shopping traps, it is NOT cheaper where they take you, you are better off trying to negotiate with the vendors on the resort.

Sand flies were horrible but food choice was excellent. A ton of activities for all ages.

Layout of the property is awkward in a long strip so waiting on shuttles to get around is frustrating (or you are walking a lot). There were never towels at the pool EVER (I ended up taking the baby towels from the gym) and food at the Isla was atrocious. For the money head to Mexico. I would not return to this resort. Check in was terrible - we waited an additional hour past the normal check-in time. Here are a few things I loved: The Spa was WONDERFUL and the self serve coffee machines were great! For an all-inclusive the food and drink options were just not enough. There was no diet soda at all at this resort. What. The. Heck. I lost weight on this trip. At an all-inclusive resort. I lost weight. Punta Cana is beautiful but for the money you get SO MUCH MORE for less in Mexico.

It was all clean, rooms weere very good. In the waterpark there were no towels 2 days out of the 7 we went.

Lovely place and wonderful staff. This is a massive resort that is poprly laid out. It takes a week to figure out where your room is. It is not on a grid so beware. Otherwise....great amenities.

Great beach,pools & enertainment! Loved the music by the pool! My family had a blast!

This place was nice, the room was very clean and nicely furnished. The only down part was getting reservations to the restaurants was impossible so we were stuck eating the buffet menu every night. The food wasn’t bad but we would’ve liked to eat something else a few nights. Definitely recommend for families especially with smaller children. The pools were great and the water park in the resort was really fun.

Entertainment team was excellent. Shows were terrible. Music was unbearably loud (92-95 db as per apple watch). Schedule for shows at the advertised time never happened. Specialty restaurants were great (we went to 7 of them). House-keeping was so-so (broken ceiling fan, plugged toilet, no bathroom towels, face cloths). No beach towels, had to wait 1-2 hours most days. Never going back.

Nos hospedamos por 6 noites e, apesar da estrutura externa ser excelente, com piscinas e acesso às praias muito bons, a experiência deixou a desejar em vários pontos. O check-in foi ágil e o atendimento da recepção foi bom, mas sentimos falta das boas-vindas com bebidas refrescantes que tivemos na última estadia. Os quartos aparentam falta de manutenção: a hidromassagem não funcionava corretamente, o ar-condicionado não gelava bem e, em um dos dias, o lixo do banheiro não foi trocado. No quesito alimentação, o café da manhã foi decepcionante, com garçons dispersos e, no último dia, encontramos uma barata na mesa de doces. Nos quiosques, os drinks eram preparados de qualquer jeito e, às vezes, a cerveja estava aguada. Além disso, havia longas filas de espera e atendimento preferencial para quem dava gorjeta. Nos jantares especiais, tivemos uma boa experiência na noite japonesa e no restaurante de carnes, mas o rodízio de carnes foi frustrante pela falta de preparo da equipe. A música também poderia ser mais diversificada, já que as mesmas playlists se repetiam em todos os eventos. Além disso, o acesso à internet poderia ser melhor, pois a conexão era instável em diversas áreas do resort. O resort tem potencial, mas precisa melhorar a manutenção dos quartos, capacitar melhor as equipes e aprimorar a qualidade do atendimento para justificar o valor da hospedagem.

Todo muy bueno el hotel está espectacular , buen servicio . Lo único la bañera no bajaba bien el agua y se acumulaba . El servicio de limpieza podría ser mejor .

Buffet smelled bad everyday and had the same food

Muchas actividades. Variedad en las comidas . En el bufet de la comida siempre había peste mal olor a fosa (agua estancada) y en el baño la bañadera estaba sucia como que no limpian con los líquidos de limpieza correctos . Por lo demás la pasé muy bien .

Worst hotel experience. No room service cleaning at all. Poor customer service. Dinning area smells like sewer. Very bad experience. Do not recommend anyone to stay at this location.

Great drinks, food & beautiful resort, rooms were a bit dirty for my liking

The rooms were not clean, mold was in the bathrooms. The AC was not working. There were a lot of flies and mosquitoes in the dining room. Saw a cockroach in the dining room. Some of the staff were rude. The buildings need to be power washed and painted. The staff needs to be trained on customer service. No vendors should be on the beach trying to make a sale.

El hotel tiene buenas facilidades, personal, entretenimiento, la habitación bien bonita y la que me asignaron con excelente localización. Para ir con niños es excelente porque tiene muchas cosas para ellos. La única queja es que por áreas en especial el restaurante buffet tiene un olor bien desagradable. Huele mal, apesta a mangle, aguas sucias no sé que era pero era horrible.

I liked the room, there were a lot of fun events, food was great. I did see few cockroaches and 2 lizards in the restaurant which made me think the place is not being cleaned good. There were also lot of mosquitoes so make sure you take bug repellent with you.

Beautiful place and somewhat well kept. This is our third time there but i can say i probably wouldnt go back. Even with the renovations we still had issues. We thought the food was just ok. No where near what americans typically eat but catering to the Europeans. The newly rennovated room was better than previous times but the shower had mold growing in it. The bed was wonderful but sheets were dingy and stained. The appearance of the place is beautiful and well kept but dont sit on wicker furniture with material cushions if allergic to bug bites. Whatever was biting were visious on my legs. Many others had the bites too. Come to find out they dont spray. Some of the staff were great but most in my opinion were just rude.

Viemos com medo dadas as avaliações feitas no mês de março que indicavam inúmeros problemas. No entanto, fiz o pré checkin pelo aplicativo e quando da chegada o processo foi muito bem eficiente pelo Sr. Erick que merece uma atenção especial. Solicito, atencioso e muito carinhoso com minhas duas filhas. Como chegamos antes do almoço, as malas ficaram retidas com Sr. Paul até o final do almoço e horário do check-in. Esse funcionário também merece um destaque. No entanto negativo. Relapso, não dava atenção as pessoas, guardava as malas de qualquer jeito e ficava o tempo todo no telefone. Quando de levar as malas aos quartos, ele e a sua equipe foi lenta. Após 25 minutos desci arrastando mesmo. O complexo Bahia Principe é imenso e em 5 dias nao visitamos tudo. Para ir do lobby ou do quarto à praia ou piscina próxima ao mar haviam carrinhos de golf gratuitos eficientes e em número suficiente. A área externa é grandiosa, com inúmeras atrações. Piscinas limpas, grandes e os bares funcionam de forma regular. Alguns bons atendentes outros nem tanto. O quarto era espaçoso, mas a iluminação ruim, mobilizado antigo e principalmente, péssimos colchões. Fiquei no quarto 31207 e o colchão das 3 camas eram velhos, moles, que balançava as pessoas a noite inteira. Foi um dos pontos mais fracos da hospedagem. Um hotel dessa magnitude não pode se prestar a ter colchões de tão má qualidade. O banheiro também era espaçoso e toalhas trocadas diariamente. Nenhuma observação. Sobre os restaurantes, a

The property was very nice, specially the renovated rooms. But they need to pay more attention to guests in the buffet area.

The rooms needs to be upgraded, most of the workers were nice and helpful but I did run into a handful that refused to help because of the language barrier. Did not have much food options for the buffet everyday were the same options , some bartenders were rude and only wanted to assist the Spanish speaking guest . The fridge in the room did not work , we went to customer service/ the hotel lobby to advise them of this and still nobody came to fix the room or even try to accommodate us . Housekeeping came the first night and not again I needed to call for towels to be delivered. Over all it was an experience and I still made the best of it .

The room was not a 2 bedroom it was 1 bedroom and a living room with a pull out couch. The A/C was terrible and all the beds were hard. The left sink did not drain properly.

Overall the property is huge with 3 other resorts, we stayed in the Grand. The room was nice and clean but the ac didn't work, had to call maintenance to fix the ac. The room was spacious, but had an odor of sewage. The pools are nice with a few swim up bars, but the pools close at 6:30pm and thats a big issue considering they are an all inclusive resort.i dont think ill be staying at this resort again in the near future. When checking in, they try to gey you to pay for an upgrade, don't fall for it, all the rooms are thesame within the 4 resorts.

The only reason why I did not give an excellent review overall was because the shower drain in our room kept getting clogged every time we showered, even though we notified the personnel on the first day, it was never fixed, but other than that, loved absolutely everything about this resort, including the amazing price!

I got there Saturday and my room was not ready when I finally get it. The AC did not work and we had termites in the room. They gave me the room on the other side and again no AC. My AC was fixed by Thursday. So in conclusion out of 8 day I had a comfortable room for 2. Ohh and I have video of the termites if needed.

The room was clean the staff was okay the pools were clean. I just don’t like the room I was in, the light kept going on and off and the WiFi was out in my room for about a day.

I have stayed at Bahia Principe Grand Punta Cana in 2024, it was decent. We decided to stay there again because my child loves the kids club there. Unfortunaly we had to move to Fantasia next door since the 2nd room we were moved to was infested with mosquitoes. They had no other room to offer that night so I had to pay out of my pocket to move to a room that was livable.

Staff are friendly, food is great! We stayed near the beach, with a newly renovated room. The is surrounded seaweeds. Not ideal placecto swim. Our room smelled painted, and there's a day with no cold water running. We asked to

My wife and I were very disappointed with our overall experience at the resort. Check‑in took almost 30 minutes, even though the line wasn’t very long and there were plenty of staff members walking around. The room cleanliness was poor. Housekeeping only replaced the towels and made the bed, but the bedroom and bathroom floors remained dirty throughout our entire stay. Aside from the entertainment team, most of the staff were not friendly and service was consistently slow during breakfast, lunch, and dinner. The resort allows you to book one restaurant for every three days of your stay, but reservations appear to be fully booked even though many tables sit empty when you arrive. In the shopping areas, the guys in front of the stores keep following you inside the store, and pushing you buy things. Lastly, when we went to Flame, we waited 30 minutes before anyone took our order, and the waiter only came after we called him over.

Room very clean , front desk workers very helpful

Place is huge, construction in the middle of the resort, beach is really dirty, friendly staff in general, check in takes a long time specially if you get there around 2pm, food is good at the main buffet, Stake House Rodizio (Recommend), drinks are limit to local rum and cheap liquor, if you want a real scotch or vocka or tequila you need to pay for it, basically the all inclusive is room, beers, coffee and some basic cocktails, need reservations to eat at specialty restaurants, but be careful with the time, it shows on your reservation as military time(not regular hours) we came to the Japanese confused with the time and basically the girl inside send us back to the buffet because we didn’t know at what time was our reservation setup, the party at pueblito cost $12.00 per person and you will eat the same burger that they serve free at the beach snack bar and the same cheap cocktails, live music is ok, It is not a bad place to stay for 3 days after that you will be tire is the same, be careful with the time share guys- they called Privilege, they will attack you everyday with the same questions, every time you go to the main lobby bar, which is the only one that you can use other that the pool ones, or you go to the buffet, you will expend the first 5 minutes answering these guys questions about where are you front?, and so on and on.

The hotel was unorganized. On arrival, front desk check-in was a nightmare and took 1.5 hours. We had booked online months in advance and checked in all guests online previously. The resort had nothing ready for us when we arrived. Our rooms weren't even in the same building.

The staff was very rude and not helpful at all, only the guys driving the golf carts and the staff from the italian restaurant were attentive and polite The lobby is very crowded and there is a lot of noise and kids running and screaming like you are in a play ground. There are thousands of people in the property and only one buffet for dinner so there are long lines to get in(about 20 min waiting to get in) and once inside there are so many people talking at the same time you can’t even hear yourself thinking, every time I try to get food it was gone to many people for only one buffet, they only let you reserve for 2 restaurants in the whole week so my kids, husband and I went hungry for 5 days out of 7 at night. There were no towels at the pool after 10 am, the beach was really dirty. The rooms are nice but not clean properly, my pillows smelled like sweat. I have been to Punta Cana over 10 times and this is the worst experience ever. I do not recommend this hotel at all.

The resort is very clean however, they mislead you into a fake welcome breakfast to sell you their timeshare! It ruins your entire day! The more you say no the more they keep trying to sell it.

Unfortunately, this vacation did not live up to expectations. Check-in was completely disorganized It took nearly an hour just to get wristbands and room numbers, all while standing in a hot lobby with no fans or proper ventilation. While the rooms themselves were comfortable, housekeeping was inconsistent at best. Over our 7-day stay, our room was only cleaned 2-3 times. Towels were another issue, what we received were small floor towels, not standard bath towels. It took multiple calls (sometimes 3 or more) just to get proper towels or an extra blanket. Unfortunately, poolside bar service was inconsistent. At the central pool, the bartenders looked disengaged and unapproachable, making it uncomfortable to ask for service. Dinner reservations were limited to just 3 for our 7-night stay, which was very disappointing. The buffet itself had good food and hardworking chefs at the stations, but the table service was poor. Getting water was a chore we had to ask multiple servers several times before getting any. The Italian restaurant was the worst dining experience by far. We arrived at 7:53 PM for an 8 PM reservation and were told to wait the full 7 minutes, despite several empty tables. The evening entertainment in the lobby was consistently fun and engaging. The entertainment team truly worked hard and made our nights enjoyable with music, dancing, and positive energy. Between the poor service, long wait times, and uncomfortable dining experience, we will not be returning

This place was ok , fair price. Food was ok not great. The restaurants all full when we arrived. Had to have cafeteria dinner every single day. That got old. I guess use my review to plan ahead and book I guess months in advance. Who thinks of that idk but yeah.

The staffs and service are good. The property is safe and clean.

Check in was supposed to be at 3:00pm they ended up giving me my room card almost at 5:00pm. Room was dirty, didn't have soap, body wash etc.. dining was limited. And we're harassed by the staff offering services

I really enjoyed this resort. The food was delicious. My room was great . It was renovated with the partial ocean view. During my stay, the staff were very friendly and helpful. In the check in- Valentina and William went above and beyond to accommodate my needs. The downside is the resort is very big with a lot of guests, but it didn’t bother me that much. Beautiful beach, delicious food, a variety of pools, good entertainments, affordable price- they have it all.

The resort was very nice and the shopping on site was amazing! I was able to enjoy the resort, excursions and enjoy some evening shopping on the property. I love that the shops stayed open late. The beach was in walking distance and very beautiful!

I enjoyed my stay here! I brought my two children to Bahia, to celebrate their birthdays. They truly enjoyed themselves. I felt very safe on the property. I really loved the "trains" that picked up the guests at various stops around the property, to help us get from place to place. I thought that was a GENIUS idea! The pool areas were nice, we frequented them daily. And we even played volleyball on the beach for a few hours, with a group of strangers, which was so fun! :-) I would definitely visit again!

All in all it was a nice resort. The pools and water park were really nice. Our rooms were clean and roomy and well kept. However there were some downsides. Check-in was disorganized and took entirely too much time. The resort had limited dining choices, so the buffets were always extremely full and many times had to wait in long lines to get in. The food wasn’t bad but it wasn’t great either, definitely not authentic, but I figured it is usually this way at all inclusive resorts. We were not able to eat at the a la carte restaurants because the reservations were always full. The beach has too much sargassum, so we did not go to the beach on the resort side. We did do one of the excursions to the ocean which was fun.

The beach was far from the hotel. The buffet was far to the towels far to the beach too crowded. No chair to sit.

Layout of the property is awkward in a long strip so waiting on shuttles to get around is frustrating (or you are walking a lot). There were never towels at the pool EVER (I ended up taking the baby towels from the gym) and food at the Isla was atrocious. For the money head to Mexico. I would not return to this resort. Check in was terrible - we waited an additional hour past the normal check-in time. Here are a few things I loved: The Spa was WONDERFUL and the self serve coffee machines were great! For an all-inclusive the food and drink options were just not enough. There was no diet soda at all at this resort. What. The. Heck. I lost weight on this trip. At an all-inclusive resort. I lost weight. Punta Cana is beautiful but for the money you get SO MUCH MORE for less in Mexico.

We really enjoyed this property! Make sure you get a renovated room though!! The pools were beautiful and very clean. The pool bars were a lot of fun. Drinks are weak compared to Mexico. The beach and water was beautiful. Lots of beach vendors bothering you though. Don't forget to take advantage of the free kayaking and catamaran ride. Food was just ok, but that is what we expected.

Lovely place and wonderful staff. This is a massive resort that is poprly laid out. It takes a week to figure out where your room is. It is not on a grid so beware. Otherwise....great amenities.

Buena comida, habitación limpia, cómoda, piscinas limpias, deben mejorar las facilidades del restaurante buffet en el lobby calor y mal olor. El lobby se ve viejo. Necesitan mas carritos para transporte.

The staff is fantastic. The resort was great. Would have apprecited if it were explained that some of the water parks were only available if we had upgraded. We would have upgraded had we known. We did not know before we went that there was a huge algie bloom in the ocean that causes the air to smell like rotten eggs. The beaches were not cleaned like some of the other resorts do. The beach was completly unusable and the pool near the ocean smelled horrible as a result.

Not enough dining restaurants. Hard to find reservations at the restaurants. The cafeteria food was not great

Dining options needs some improvement. Thali restaurant serve worst Indian food. It’s insult to Indian food.

Place is huge, construction in the middle of the resort, beach is really dirty, friendly staff in general, check in takes a long time specially if you get there around 2pm, food is good at the main buffet, Stake House Rodizio (Recommend), drinks are limit to local rum and cheap liquor, if you want a real scotch or vocka or tequila you need to pay for it, basically the all inclusive is room, beers, coffee and some basic cocktails, need reservations to eat at specialty restaurants, but be careful with the time, it shows on your reservation as military time(not regular hours) we came to the Japanese confused with the time and basically the girl inside send us back to the buffet because we didn’t know at what time was our reservation setup, the party at pueblito cost $12.00 per person and you will eat the same burger that they serve free at the beach snack bar and the same cheap cocktails, live music is ok, It is not a bad place to stay for 3 days after that you will be tire is the same, be careful with the time share guys- they called Privilege, they will attack you everyday with the same questions, every time you go to the main lobby bar, which is the only one that you can use other that the pool ones, or you go to the buffet, you will expend the first 5 minutes answering these guys questions about where are you front?, and so on and on.

Room was clean facilities were crowded buffet area was absolutely horrible service and food was a nightmare on my reservation didn’t specify that I had only access to certain restaurants only so at the to E of check in is when they tell you you have to eat breakfast every single day at buffer and only depending on days u stay that’s what gives you restaurant access hibachi restaurant no air a conditioner and found a cockarach in the floor if u were to have allergies they dont ask what you want they just put all the food in your plate awful only one drink server looks at you like don’t you be asking for more End up going to the buffer by the beach area service was way way better there more organized and let’s not forget the burger place by the pool wow food was not even edible and the lady that gives the orders super rude Had a good time with the entertainment team at least overall i will not go back

Great location, very clean rooms, friendly staff, but food is ok. Could be better…. I would go back if I could bring food in from outside. Overall I would go back and arrange to go out to eat on some days. Enjoy!

My stay at the resort was decent overall, but the buffet near the lobby was disappointing. It had a strong, unpleasant odor that reminded me of a dirty mop bucket, and unfortunately, it lingered throughout my 7-day stay. On a positive note, the restaurants at the resort were much better and offered a more enjoyable dining experience. I also preferred the buffet by the pool, which was open for breakfast and lunch and was a much better option compared to the lobby buffet.

Buena comida, habitación limpia, cómoda, piscinas limpias, deben mejorar las facilidades del restaurante buffet en el lobby calor y mal olor. El lobby se ve viejo. Necesitan mas carritos para transporte.

I was very disappointed to find that I had to pay extra for a dinner and evening entertainment at an all-inclusive resort. The whole point of choosing an all-inclusive package is to have everything — meals, drinks, and entertainment — included in the price. Having to pay out of pocket for a fairly cheap dinner and basic evening show completely defeats the purpose and feels misleading.

This place was nice, the room was very clean and nicely furnished. The only down part was getting reservations to the restaurants was impossible so we were stuck eating the buffet menu every night. The food wasn’t bad but we would’ve liked to eat something else a few nights. Definitely recommend for families especially with smaller children. The pools were great and the water park in the resort was really fun.

This place was ok , fair price. Food was ok not great. The restaurants all full when we arrived. Had to have cafeteria dinner every single day. That got old. I guess use my review to plan ahead and book I guess months in advance. Who thinks of that idk but yeah.