Name: The Cumberland, London
Address: 1 Great Cumberland Place, Bryanston und Dorset Square, London, England, Großbritannien, London, Greater London, GB
Price range: 214 $–1.378 $ per night
Rating: 8.37

Was Gäste sagen

Im The Cumberland, London, loben Reisende wiederholt die zentrale Lage am Marble Arch und die lebhafte Atmosphäre. Viele erwähnen freundliches Personal und komfortable Zimmer, während mehrere Bewertungen anhaltende Aufzugsausfälle, belebte öffentliche Bereiche und unterschiedliche Reinigungsstandards hervorheben.

Mehrere Gäste berichten von unangenehmen Gerüchen in Teilen des Hotels und gelegentlichen Wartungsproblemen, sowie von unterschiedlichen Zimmergrößen und Lärmpegeln. Das Feedback zum Essen ist unterschiedlich: Einige genießen das Frühstück und die lebhafte Bar mit Musik, während andere lange Schlangen, durchschnittliches Essen oder langsamen Barservice bemängeln. Erwarten Sie eine lebendige, äußerst günstige Basis mit Kompromissen in Bezug auf Menschenmassen und Konsistenz.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Lebhafte Bar mit Musik und ein guter Fitnessraum sind positiv, aber viele Bewertungen berichten von erheblichen Aufzugsausfällen und Menschenansammlungen, insbesondere zu Stoßzeiten.

Reinigung

Saubere Zimmer werden erwähnt, aber das Feedback ist uneinheitlich: wiederholte Berichte über Abwasser- oder muffige Gerüche in Gemeinschaftsbereichen und Fluren, sowie gelegentliche Schmutz im Badezimmer oder versäumte Reinigung.

Zimmer

Im Allgemeinen komfortabel mit guten Betten, aber die Größen variieren stark und einige Gäste erwähnen Lärm, seltsame Bedienelemente oder unzuverlässiges WLAN.

Dienstleistung

Viele loben freundliches und hilfsbereites Personal, während andere langsamen oder unorganisierten Service an der Rezeption und der Bar, verspätete Zimmerbereitschaft und inkonsistente Bearbeitung von Problemen beschreiben.

Ähnliche Gästebewertungen

6

Rebecca

6. Juli 2025

·

Aufenthalt am 1 Nacht

Room clean and comfortable and hotel ideal location for BTS in Hyde Park. Check in was tedious, tried three times from 2pm to check in and no rooms available. Managed to get to room at 3.20 after a ten minute wait at check-in where two members of staff took time trying to locate a room. They didn’t explain what was happening just whispered between themselves until they could issue a room. It felt quite rude and unprofessional, a lady at the next check in desk experienced the same problem. Aside from that the hotel is very clean and modern. Room was comfortable.

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10

Daniel

3. Nov. 2024

·

Aufenthalt am 1 Nacht

Check in staff were very attentive and helpful during the check in process. All staff around hotel were friendly and approachable, especially the door men! Hotel is very clean and well presented. Room was lovely, with a nice personal greeting left for us along with some nice freebies which made our stay extra special. Loved our stay and can't wait to come back!

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6

Mary

13. Apr. 2024

·

Aufenthalt am 2 Nächte

We have stayed before and had a good time, but this time I was woken up on the first night at 1.15 am by an alarm. It took a few minutes to decide it was a fire alarm and I needed to get out. I had a separate room from my friends, so just had to get to the stairs and get out of the building on my own. There were no staff to be seen to explain what was going on, no one on reception. It was a bit scary as when you are woken up suddenly and have to get out, you are very disoriented. Obviously there were loads of people doing the same thing but no one knew what was going on so we waited on the street outside. We were eventually told by 2 security guards that it was safe to go back in. The next morning, I asked at reception what had happened and why had the alarm gone off, and I immediately got shut down. I was told that the Fire Service had decided it was safe to return to the building, and no other information given. I think a notice should have been put up in reception with an apology and an explanation.

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8

Kerry

31. März 2024

·

Aufenthalt am 1 Nacht

Check in was not a good experience- the receptionist was extremely rude and impatient. I couldn’t locate my passport as it was in another bag that my daughter had, she was impatient and kept refusing me check in, even though I explained I was trying to locate the document. Once I located my passport ( seconds later) she then questioned the age of my daughter and her 2 young friends as being “children”. They have all just turned 15, which I had declared on the booking form. I was really upset being questioned, she made me feel like I wasn’t being truthful. I wish I had asked her name, but I was so flustered I just wanted to get away from her. The start of a much anticipated birthday trip was upsetting and soured. It really put me on edge staying in the hotel. The three girls were worried and upset too.

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10

Judy

31. Juli 2025

·

Aufenthalt am 4 Nächte

The outstanding part of the stay was the helpfulness of the executive check-in, Dorian's welcome and continued help during our stay, and the help of the concierge desk. We also enjoyed the great breakfast selection - especially the omlet makers.

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10

Michael

26. Okt. 2025

·

Aufenthalt am 2 Nächte

Really good, comfortable and clean hotel,stayed here several times and never had a problem. Great location for Theatre and tourist attractions. Staff always polite and friendly. I will be back

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2

Matthew

5. Okt. 2025

·

Aufenthalt am 1 Nacht

Mould in bathroom Staff unfriendly Refused to provide receipt for room service

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6

Courtney

1. Juli 2024

·

Aufenthalt am 1 Nacht

the stay was overall amazing! but check in was very late, we came from far for an event for 5 o’clock, to which we arrived at the hotel at 2:30 hoping for early check in, we was told the room wasn’t ready, which is fair enough because check in is 3. so after waiting over an hour and a half and multiple visits to the front desk, we finally got checked in at 4:30 which wasn’t great as we needed to be ready and gone for 5. as i have said everything else was perfect and enjoyable.

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8

TOM

25. Aug. 2024

·

Aufenthalt am 1 Nacht

The lobby has a "unusual and slightly offensive" smell. Everyone on our tour commented on this. One night we sat at the bar and despite the fact there were 5 bartenders standing around, not one acknowledged us for over 10 minutes so we got up and left for a local pub.

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10

Grace

4. Nov. 2024

·

Aufenthalt am 2 Nächte

We stayed at the Cumberland Hotel for a celebratory weekend away following our wedding and the hotel exceeded our expectations from start to finish. Our check in experience by Ali Mansour was one of the best we have had to date, he was extremely welcoming, professional and accommodating to our needs and gave a great first impression of the hotel. From then on the service from staff in both the main restaurant and breakfast room did not disappoint. Everyone was very friendly, helpful and welcoming. The rooms were immaculate and the live music entertainment in the evening topped it off! The location is central so ideal for those looking to explore london. I would definitely recommend this hotel and we will certainly be back again. Thank you very much Cumberland hotel ⭐️⭐️⭐️⭐️⭐️

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Die zentrale Lage am Marble Arch und Hyde Park mit direktem Zugang zu U-Bahn und Bussen wird durchgängig gelobt, ideal für Shopping und Sightseeing.

Gastronomie

Frühstück und Verpflegung vor Ort sind unterschiedlich: Einige genossen Qualität und Vielfalt, während andere Schlangen, durchschnittliche oder überteuerte Optionen sowie langsamen Bar- oder Zimmerservice bemängelten.

Monat	Durchschnittspreis
Januar	206 $
Februar	189 $
März	214 $
April	228 $
Mai	256 $
Juni	304 $
Juli	340 $
August	322 $
September	304 $
Oktober	283 $
November	382 $
Dezember	367 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4 $239	5 $295
6 $215	7 $295	8 $405	9 $1.378	10 $435	11 $270	12 $308
13 $214	14 $398	15 $476	16 $488	17 $430	18 $393	19 $375
20 $301	21 $360	22 $458	23 $434	24 $429	25 $329	26 $304
27 $216	28 $308	29 $374	30 $397

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $334	2 $264	3 $322
4 $229	5 $268	6 $439	7 $308	8 $396	9 $291	10 $360
11 $218	12 $330	13 $387	14 $394	15 $307	16 $239	17 $343
18 $230	19 $294	20 $458	21 $412	22 $299	23 $299	24 $326
25 $229	26 $246	27 $343	28 $345	29 $287	30 $278	31 $292

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