The Robertson Kuala Lumpur
From
$38
/ night
Select dates to see prices and availability
From
$38
/ night
About this property
Experience an abundance of unparalleled facilities and features at The Robertson Kuala Lumpur.Maintain seamless communication using the complimentary Wi-Fi at serviced apartment. Effortlessly arrange transportation to and from the airport u...
Location
Located in Bukit Bintang neighborhood, The Robertson Kuala Lumpur is connected to a shopping center. Merdeka Square and Batu Caves are notable landmarks, and travelers looking to shop may want to visit Petaling Street Market and Pavilion Kuala Lumpur. Looking to enjoy an event or a game while in town? See what's going on at Bukit Jalil National Stadium.
Parking
Restaurant
Swimming pool
Sauna
Non-Smoking Rooms
ATM / Cash Machine
Location
Idaman Robertson, No 2, Jalan Robertson, Kuala Lumpur, Malaysia
Room options
22
Premier Two-Bedroom Suite
1 Full Bed
1 Full Bed
Sleeps 4
646 ft²
Air ConditioningKitchenKitchenette
1
Executive One-Bedroom Suite
1 Full Bed
1 Twin Bed
Sleeps 3
646 ft²
Air ConditioningKitchenKitchenette
31
Premier One-Bedroom Suite
1 Full Bed
Sleeps 2
592 ft²
Air ConditioningKitchenKitchenette
9
Executive Two-Bedroom Suite
1 Full Bed
1 Full Bed
Sleeps 4
646 ft²
Air ConditioningKitchenKitchenette
6
Deluxe Three-Bedroom Suite
1 Full Bed
1 Full Bed
2 Twin Beds
Sleeps 6
753 ft²
Air ConditioningKitchenKitchenette
3
Deluxe Two-Bedroom Suite
1 Full Bed
2 Twin Beds
Sleeps 4
646 ft²
Air ConditioningKitchenKitchenette
Guest reviews of The Robertson Kuala Lumpur
7.8
Good
Based on 8,163 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of The Robertson Kuala Lumpur highlight a very convenient location near Bukit Bintang and Chinatown, with secure access and useful amenities like a sizable pool and gym, but also raise recurring concerns about cleanliness standards across some apartments.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
Reviews of The Robertson Kuala Lumpur highlight a very convenient location near Bukit Bintang and Chinatown, with secure access and useful amenities like a sizable pool and gym, but also raise recurring concerns about cleanliness standards across some apartments.
Many guests praise the spacious units and city views, though a few find the beds very firm. Service experiences are mixed, ranging from friendly, responsive staff and quick WhatsApp support to slow replies, check in issues, and unhelpful management. This suits travellers who prioritise space and price; those sensitive to cleanliness and service consistency should weigh the trade offs.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Secure complex with a large pool and a gym; several note clean pool facilities. Negatives include hot, slow elevators, a strict towel exchange policy, and an unfriendly pool security attitude.
Related guest reviews
6
chiu sui
Oct 15, 2022
·
Stayed 4 nights
設備可以壞嘅都壞，位置可以，價錢可以。
設備可以壞嘅都壞，位置可以，價錢可以。
8
Suzanne
Feb 7, 2025
·
Stayed 11 nights
We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.
We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.
8
Kelvin
Feb 18, 2023
·
Stayed 2 nights
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
10
Jingjing
Jul 1, 2025
·
Stayed 18 nights
Convenient location with security, good facilities, near by restaurants, not far from bukit bintang subway and Pavilion mall.
Convenient location with security, good facilities, near by restaurants, not far from bukit bintang subway and Pavilion mall.
8
Ben
Feb 9, 2023
·
Stayed 7 nights
It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.
It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.
6
Eugene
Jul 12, 2023
·
Stayed 3 nights
We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.
We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.
10
Morris
Apr 2, 2025
·
Stayed 2 nights
Overall was very good, location, amenities and conditions all spot on.
Overall was very good, location, amenities and conditions all spot on.
10
Dana
Apr 9, 2025
·
Stayed 4 nights
Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.
Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.
8
Aki
Aug 20, 2023
·
期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。
期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。
10
Thomas
Apr 22, 2025
·
Stayed 3 nights
Very decent value in a great location, close to chinatown and food markets and catholic church next door. Safe security complex with swipe cards used to get around. decent sized swimming pool.
Very decent value in a great location, close to chinatown and food markets and catholic church next door. Safe security complex with swipe cards used to get around. decent sized swimming pool.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Feedback is largely inconsistent: multiple reviews report dirty rooms, stained linens, pests and bad odours, while others found units clean. Housekeeping and maintenance standards vary notably between units.
Related guest reviews
6
le
Sep 13, 2023
·
Stayed 6 nights
Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
2
Jason
Nov 1, 2023
·
Stayed 3 nights
The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
4
Yong
Jan 23, 2024
·
Stayed 10 nights
회사에서 운영하는 방이라 그런지 청소상태보고 기겁했어요. 일단 욕실은 물때가 잔뜩 껴있고, 개미들이 그릇이며, 침대위까지 있어서 소름끼치고 스트레스였어요. 또 아이가 쇼파에 앉았는데 뾰족한게 찔린다해서 꺼내보니 쇼파사이에 드라이버랑 그 전에 투숙객들이 신었을 양말이 있어서 기분이 나빴습니다. 수영장이나 부대시설은 좋았으나 청결이나 위생상태는 정말 별로였습니다
회사에서 운영하는 방이라 그런지 청소상태보고 기겁했어요. 일단 욕실은 물때가 잔뜩 껴있고, 개미들이 그릇이며, 침대위까지 있어서 소름끼치고 스트레스였어요. 또 아이가 쇼파에 앉았는데 뾰족한게 찔린다해서 꺼내보니 쇼파사이에 드라이버랑 그 전에 투숙객들이 신었을 양말이 있어서 기분이 나빴습니다. 수영장이나 부대시설은 좋았으나 청결이나 위생상태는 정말 별로였습니다
2
Bashir
Sep 18, 2023
·
Stayed 3 nights
Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.
Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.
2
Mohamed
Jun 14, 2023
·
Stayed 10 nights
People are very rude I stayed 10 days place is very filthy and old furniture never again
People are very rude I stayed 10 days place is very filthy and old furniture never again
10
Syima
Apr 3, 2023
·
Stayed 1 night
Clean, reception give fast response to our query..
Clean, reception give fast response to our query..
4
le
Sep 13, 2023
·
Stayed 2 nights
The room has beautiful views, rooms set up good. Cleanness is very poor. There are so much of very tiny(smaller than poppy seeds)found claw around the drainage area in the bathroom , every where and on dinner table. Front desk service is good.
The room has beautiful views, rooms set up good. Cleanness is very poor. There are so much of very tiny(smaller than poppy seeds)found claw around the drainage area in the bathroom , every where and on dinner table. Front desk service is good.
6
Hisamitsu
Jul 28, 2023
·
Stayed 2 nights
Not clean
Not clean
10
Dana
Apr 9, 2025
·
Stayed 4 nights
Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.
Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.
2
Leyna
Dec 22, 2025
·
Stayed 4 nights
The room was so dirty. The walls and doors had stains all over. The toilet was filthy. There were cockroaches everywhere. The towels, pillows and sheets were dirty. We had to wash our linens again. The pillows were so filthy. There were no one to clean out room. we had to take our trash out before checking out.
The room was so dirty. The walls and doors had stains all over. The toilet was filthy. There were cockroaches everywhere. The towels, pillows and sheets were dirty. We had to wash our linens again. The pillows were so filthy. There were no one to clean out room. we had to take our trash out before checking out.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Apartments are generally spacious with separate living areas and city views, offering solid comfort for the price. Some guests found the beds very firm and pillows dated.
Related guest reviews
6
le
Sep 13, 2023
·
Stayed 6 nights
Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
6
ken
Aug 22, 2023
·
Stayed 2 nights
Bed was filled with hair n sofa was half broken But room was big n relatively clean for the price
Bed was filled with hair n sofa was half broken But room was big n relatively clean for the price
10
Daniel
Nov 7, 2023
·
Stayed 3 nights
Stay was good with good view during my stay. Overall good vibes.
Stay was good with good view during my stay. Overall good vibes.
10
Tillat
Mar 18, 2023
·
Stayed 3 nights
This property was one of the best, neat and clean properties that I have fin.
This property was one of the best, neat and clean properties that I have fin.
10
Rob
Sep 4, 2023
·
Stayed 2 nights
OK
OK
8
Kelvin
Feb 18, 2023
·
Stayed 2 nights
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
10
Samantha
Mar 29, 2023
·
Stayed 3 nights
The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
8
Ben
Feb 9, 2023
·
Stayed 7 nights
It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.
It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.
10
Morris
Apr 2, 2025
·
Stayed 2 nights
Overall was very good, location, amenities and conditions all spot on.
Overall was very good, location, amenities and conditions all spot on.
10
Dana
Apr 9, 2025
·
Stayed 4 nights
Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.
Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is mixed, from friendly, responsive staff and quick WhatsApp communication to slow replies, delayed or problematic check ins, and unhelpful or rude interactions.
Related guest reviews
6
Siu wing antony
Oct 27, 2023
·
Stayed 5 nights
酒店員工很好，但本身酒店管理系統不太好。
酒店員工很好，但本身酒店管理系統不太好。
2
Jason
Nov 1, 2023
·
Stayed 3 nights
The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
2
Mohamed
Jun 14, 2023
·
Stayed 10 nights
People are very rude I stayed 10 days place is very filthy and old furniture never again
People are very rude I stayed 10 days place is very filthy and old furniture never again
8
Suzanne
Feb 7, 2025
·
Stayed 11 nights
We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.
We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.
10
Syima
Apr 3, 2023
·
Stayed 1 night
Clean, reception give fast response to our query..
Clean, reception give fast response to our query..
8
Kelvin
Feb 18, 2023
·
Stayed 2 nights
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
10
Samantha
Mar 29, 2023
·
Stayed 3 nights
The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
2
Manaka
Jul 22, 2023
·
Stayed 2 nights
チェックインしようとしたら、まだ部屋の準備ができていないと言われ、出来次第連絡するといわれて連絡なし。電話も繋がらないため仕方なくフロントに行って聞いてみると｢忘れてました｣と謝罪もなし。3時間も外で待つ羽目になったというと｢忙しいから〜｣と一蹴。 翌日はカードキーの不具合で部屋に入れずフロントも閉まっていて野宿することになり、翌朝聞くと謝罪もなし。駐車場の警備員以外最悪の対応でした。このホテルを選んだことを非常に後悔しました。
チェックインしようとしたら、まだ部屋の準備ができていないと言われ、出来次第連絡するといわれて連絡なし。電話も繋がらないため仕方なくフロントに行って聞いてみると｢忘れてました｣と謝罪もなし。3時間も外で待つ羽目になったというと｢忙しいから〜｣と一蹴。 翌日はカードキーの不具合で部屋に入れずフロントも閉まっていて野宿することになり、翌朝聞くと謝罪もなし。駐車場の警備員以外最悪の対応でした。このホテルを選んだことを非常に後悔しました。
6
Eugene
Jul 12, 2023
·
Stayed 3 nights
We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.
We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.
8
Aki
Aug 20, 2023
·
期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。
期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Widely praised location near Bukit Bintang, Jalan Alor and Chinatown, with nearby shops, restaurants and public transport.
Related guest reviews
6
chiu sui
Oct 15, 2022
·
Stayed 4 nights
設備可以壞嘅都壞，位置可以，價錢可以。
設備可以壞嘅都壞，位置可以，價錢可以。
10
Kah
Mar 23, 2023
·
Stayed 2 nights
Great
Great
8
Suzanne
Feb 7, 2025
·
Stayed 11 nights
We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.
We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.
8
Carsten
Jan 20, 2024
·
Stayed 3 nights
Super Lage
Super Lage
8
Kelvin
Feb 18, 2023
·
Stayed 2 nights
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
10
Jingjing
Jul 1, 2025
·
Stayed 18 nights
Convenient location with security, good facilities, near by restaurants, not far from bukit bintang subway and Pavilion mall.
Convenient location with security, good facilities, near by restaurants, not far from bukit bintang subway and Pavilion mall.
8
Ben
Feb 9, 2023
·
Stayed 7 nights
It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.
It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.
10
Morris
Apr 2, 2025
·
Stayed 2 nights
Overall was very good, location, amenities and conditions all spot on.
Overall was very good, location, amenities and conditions all spot on.
8
Aki
Aug 20, 2023
·
期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。
期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。
10
Thomas
Apr 22, 2025
·
Stayed 3 nights
Very decent value in a great location, close to chinatown and food markets and catholic church next door. Safe security complex with swipe cards used to get around. decent sized swimming pool.
Very decent value in a great location, close to chinatown and food markets and catholic church next door. Safe security complex with swipe cards used to get around. decent sized swimming pool.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Was this helpful?
AI-generated summary based on recent guest reviews
8
Mauritz
Sep 10, 2026
·
Stayed 1 night
The rooms are equipped with comfortable beds and soft bedsheets. The furniture is a bit old but doing it's job. Liked the L-shaped sofa and pillows. Nice with a big pool. Near to bukit bintang. They have stores with food and Cafe just downstairs which is convenient.
The rooms are equipped with comfortable beds and soft bedsheets. The furniture is a bit old but doing it's job. Liked the L-shaped sofa and pillows. Nice with a big pool. Near to bukit bintang. They have stores with food and Cafe just downstairs which is convenient.
6
Emma
May 17, 2026
·
Stayed 5 nights
Rooms were fairly clean, but there were two old cigarette butts in the bathroom. Bathroom window was open and so far up we couldn’t reach it. Bathroom smelled like sewage every morning and often at night. Some ants in the common areas. Very few dishes. Staff were helpful and parking and access were easy and uncomplicated.
Rooms were fairly clean, but there were two old cigarette butts in the bathroom. Bathroom window was open and so far up we couldn’t reach it. Bathroom smelled like sewage every morning and often at night. Some ants in the common areas. Very few dishes. Staff were helpful and parking and access were easy and uncomplicated.
4
Afzal Farook
Feb 15, 2026
·
Stayed 11 nights
The rooms were not clean and the beds were rock hard. Towels and other essentials were not replaced including linen even though we stayed for over 10days. TV only has non English channels. The good thing was it a secure apartment and walking distance to shops.
The rooms were not clean and the beds were rock hard. Towels and other essentials were not replaced including linen even though we stayed for over 10days. TV only has non English channels. The good thing was it a secure apartment and walking distance to shops.
2
Khanh
Jan 3, 2026
·
Stayed 2 nights
Towels toilet tissue
Towels toilet tissue
2
Leyna
Dec 22, 2025
·
Stayed 4 nights
The room was so dirty. The walls and doors had stains all over. The toilet was filthy. There were cockroaches everywhere. The towels, pillows and sheets were dirty. We had to wash our linens again. The pillows were so filthy. There were no one to clean out room. we had to take our trash out before checking out.
The room was so dirty. The walls and doors had stains all over. The toilet was filthy. There were cockroaches everywhere. The towels, pillows and sheets were dirty. We had to wash our linens again. The pillows were so filthy. There were no one to clean out room. we had to take our trash out before checking out.
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
Good to know
Additional policies and info about this property.
FAQs about The Robertson Kuala Lumpur
Is parking available at the property?
Parking is available on-site and is free of charge.
Does the hotel allow pets?
Pets are not allowed, and service animals are also not permitted.
What are the check-in and check-out times?
Check-in starts at 15:00 and ends at 02:00. Check-out is at 12:00. Early or late check-in/check-out arrangements should be made in advance.
Where is the hotel located?
The property is located in the Bukit Bintang neighborhood of Kuala Lumpur, connected to a shopping center and near notable landmarks such as Merdeka Square and Batu Caves.
Does the hotel have a swimming pool?
The property features a swimming pool, but specific details about the type and operational hours are not provided.
What is the policy for children staying at the hotel?
Children are welcome, and those up to the age of 6 years can stay for free when using existing bedding in the parent or guardian's room.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-16: 35.94837536220551USD
- 2026-10-17: 45.51597725086212USD
- 2026-10-18: 35.09605435419083USD
- 2026-10-19: 38.842430388069154USD
- 2026-10-20: 35.09605435419083USD
- 2026-10-21: 35.09605435419083USD
- 2026-10-22: 37.436197052764896USD
- 2026-10-23: 47.16438262004853USD
- 2026-10-24: 69.78690140209198USD
- 2026-10-25: 40.350970617675785USD
- 2026-10-26: 42.025353451728826USD
- 2026-10-27: 37.30391813869476USD
- 2026-10-28: 37.30391813869476USD
- 2026-10-29: 42.049329353141786USD
- 2026-10-30: 59.93602899570465USD
- 2026-10-31: 74.6206257106781USD
- 2026-11-01: 40.259130142974854USD
- 2026-11-02: 54.51726954822541USD
- 2026-11-03: 47.581980761337284USD
- 2026-11-04: 49.91252495594025USD
- 2026-11-05: 49.91252495594025USD
- 2026-11-06: 59.93602899570465USD
- 2026-11-07: 86.7912544418335USD
- 2026-11-08: 98.0820353099823USD
- 2026-11-09: 46.859077760314946USD
- 2026-11-10: 53.23850623149872USD
- 2026-11-11: 42.025353451728826USD
- 2026-11-12: 42.025353451728826USD
- 2026-11-13: 46.48445965824127USD
- 2026-11-14: 59.70341474876404USD
- 2026-11-15: 43.37626305885315USD
- 2026-11-16: 42.025353451728826USD
- 2026-11-17: 42.025353451728826USD
- 2026-11-18: 43.87037064170838USD
- 2026-11-19: 53.20333957595825USD
- 2026-11-20: 56.289158953094486USD
- 2026-11-21: 62.78926841392517USD
- 2026-11-22: 52.67465251998902USD
- 2026-11-23: 52.67465251998902USD
- 2026-11-24: 43.2877313785553USD
- 2026-11-25: 52.67465251998902USD
- 2026-11-26: 42.025353451728826USD
- 2026-11-27: 52.05964536132813USD
- 2026-11-28: 64.93159706783295USD
- 2026-11-29: 44.44700950050354USD
- 2026-11-30: 44.43701882724762USD
- 2026-12-01: 42.025353451728826USD
- 2026-12-02: 51.7575421459198USD
- 2026-12-03: 43.2877313785553USD
- 2026-12-04: 55.55546808223725USD
- 2026-12-05: 66.56082257308961USD
- 2026-12-06: 48.17540789432526USD
- 2026-12-07: 46.859077760314946USD
- 2026-12-08: 56.79626598339081USD
- 2026-12-09: 58.047856040382385USD
- 2026-12-10: 64.26264627399445USD
- 2026-12-11: 128.9784516571045USD
- 2026-12-12: 133.21874883270263USD
- 2026-12-13: 78.20276424827576USD
- 2026-12-14: 48.82277866249085USD
- 2026-12-15: 48.17540789432526USD
- 2026-12-16: 95.2303088508606USD
Notice: Malaysian Tourism Tax of RM10 per room per night will be charged on foreign passport holders by hotels on arrival.
Check-in time starts at15:00Check-in time ends at02:00Check-out time ends at11:00Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
The front desk is open daily from 8:00 AM - 2:00 AM. The check-in location differs from the property location. Check-in location: [The Robertson Residence South Tower’s lobby]. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Enjoy a meal at the restaurant or snacks in the apartment's coffee shop/cafe.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash deposit: MYR 150 per accommodation, per stay
Popular amenities
Parking
Restaurant
Swimming pool
Sauna
Non-Smoking Rooms
ATM / Cash Machine
Activities
Swimming pool
Garden
Playground
Pool Outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Free Parking
Parking Onsite
Internet
Free Wi-Fi
General
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Vending Machines
Beach Sun Loungers
Services
ATM / Cash Machine
Luggage Storage
Designated Smoking Area
Concierge Services