Name: The Robertson Kuala Lumpur
Address: Idaman Robertson, Kuala Lumpur, MY
Price range: 35 $US–98 $US per night
Rating: 7.75

Ce qu'en disent des voyageurs

Les avis sur The Robertson Kuala Lumpur soulignent son emplacement très pratique près de Bukit Bintang et de Chinatown, avec un accès sécurisé et des équipements utiles tels qu'une piscine et une salle de sport de bonne taille, mais soulèvent également des préoccupations récurrentes concernant les normes de propreté dans certains appartements.

De nombreux clients apprécient les logements spacieux et la vue sur la ville, bien que certains trouvent les lits très fermes. Les expériences de service sont mitigées, allant d'un personnel amical et réactif à un support rapide par WhatsApp à des réponses lentes, des problèmes d'enregistrement et une direction peu serviable. Cet établissement convient aux voyageurs qui privilégient l'espace et le prix ; ceux qui sont sensibles à la propreté et à la constance du service doivent peser le pour et le contre.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Complexe sécurisé avec une grande piscine et une salle de sport ; plusieurs soulignent la propreté des installations de la piscine. Les points négatifs incluent des ascenseurs lents et surchauffés, une politique stricte d'échange de serviettes et une attitude peu amicale du personnel de sécurité de la piscine.

Avis de voyageur à ce sujet

6

chiu sui

15 oct. 2022

·

A séjourné 4 nuits

設備可以壞嘅都壞，位置可以，價錢可以。

8

Suzanne

7 févr. 2025

·

A séjourné 11 nuits

We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.

8

Kelvin

18 févr. 2023

·

A séjourné 2 nuits

Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.

10

Jingjing

1 juil. 2025

·

A séjourné 18 nuits

Convenient location with security, good facilities, near by restaurants, not far from bukit bintang subway and Pavilion mall.

8

Ben

9 févr. 2023

·

A séjourné 7 nuits

It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.

6

Eugene

12 juil. 2023

·

A séjourné 3 nuits

We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.

10

Morris

2 avr. 2025

·

A séjourné 2 nuits

Overall was very good, location, amenities and conditions all spot on.

10

Dana

9 avr. 2025

·

A séjourné 4 nuits

Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.

8

Aki

20 août 2023

·

期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。

10

Thomas

22 avr. 2025

·

A séjourné 3 nuits

Very decent value in a great location, close to chinatown and food markets and catholic church next door. Safe security complex with swipe cards used to get around. decent sized swimming pool.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sont largement incohérents : de nombreuses critiques signalent des chambres sales, du linge taché, des parasites et de mauvaises odeurs, tandis que d'autres ont trouvé des logements propres. Les normes d'entretien ménager et de maintenance varient considérablement d'un logement à l'autre.

Avis de voyageur à ce sujet

6

le

13 sept. 2023

·

A séjourné 6 nuits

Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.

2

Jason

1 nov. 2023

·

A séjourné 3 nuits

The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.

4

Yong

23 janv. 2024

·

A séjourné 10 nuits

회사에서 운영하는 방이라 그런지 청소상태보고 기겁했어요. 일단 욕실은 물때가 잔뜩 껴있고, 개미들이 그릇이며, 침대위까지 있어서 소름끼치고 스트레스였어요. 또 아이가 쇼파에 앉았는데 뾰족한게 찔린다해서 꺼내보니 쇼파사이에 드라이버랑 그 전에 투숙객들이 신었을 양말이 있어서 기분이 나빴습니다. 수영장이나 부대시설은 좋았으나 청결이나 위생상태는 정말 별로였습니다

2

Bashir

18 sept. 2023

·

A séjourné 3 nuits

Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.

2

Mohamed

14 juin 2023

·

A séjourné 10 nuits

People are very rude I stayed 10 days place is very filthy and old furniture never again

10

Syima

3 avr. 2023

·

A séjourné 1 nuit

Clean, reception give fast response to our query..

4

le

13 sept. 2023

·

A séjourné 2 nuits

The room has beautiful views, rooms set up good. Cleanness is very poor. There are so much of very tiny(smaller than poppy seeds)found claw around the drainage area in the bathroom , every where and on dinner table. Front desk service is good.

6

Hisamitsu

28 juil. 2023

·

A séjourné 2 nuits

Not clean

10

Dana

9 avr. 2025

·

A séjourné 4 nuits

Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.

2

Leyna

22 déc. 2025

·

A séjourné 4 nuits

The room was so dirty. The walls and doors had stains all over. The toilet was filthy. There were cockroaches everywhere. The towels, pillows and sheets were dirty. We had to wash our linens again. The pillows were so filthy. There were no one to clean out room. we had to take our trash out before checking out.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les appartements sont généralement spacieux avec des coins salon séparés et une vue sur la ville, offrant un confort solide pour le prix. Certains clients ont trouvé les lits très fermes et les oreillers datés.

Avis de voyageur à ce sujet

6

le

13 sept. 2023

·

A séjourné 6 nuits

Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.

6

ken

22 août 2023

·

A séjourné 2 nuits

Bed was filled with hair n sofa was half broken But room was big n relatively clean for the price

10

Daniel

7 nov. 2023

·

A séjourné 3 nuits

Stay was good with good view during my stay. Overall good vibes.

10

Tillat

18 mars 2023

·

A séjourné 3 nuits

This property was one of the best, neat and clean properties that I have fin.

10

Rob

4 sept. 2023

·

A séjourné 2 nuits

OK

8

Kelvin

18 févr. 2023

·

A séjourné 2 nuits

Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.

10

Samantha

29 mars 2023

·

A séjourné 3 nuits

The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.

8

Ben

9 févr. 2023

·

A séjourné 7 nuits

It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.

10

Morris

2 avr. 2025

·

A séjourné 2 nuits

Overall was very good, location, amenities and conditions all spot on.

10

Dana

9 avr. 2025

·

A séjourné 4 nuits

Very clean and spacious apartment with all the extras (washing powder, dish soap, shower toiletries). Good security and electronic keys. Friendly staff. 2 bedroom apartment very spacious. Only downfall which is personal preference the bed was very hard (firm rated) and pillows old and not supportive.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est inégal, allant d'un personnel amical et réactif à une communication rapide par WhatsApp à des réponses lentes, des enregistrements retardés ou problématiques, et des interactions désagréables ou impolies.

Avis de voyageur à ce sujet

6

Siu wing antony

27 oct. 2023

·

A séjourné 5 nuits

酒店員工很好，但本身酒店管理系統不太好。

2

Jason

1 nov. 2023

·

A séjourné 3 nuits

The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.

2

Mohamed

14 juin 2023

·

A séjourné 10 nuits

People are very rude I stayed 10 days place is very filthy and old furniture never again

8

Suzanne

7 févr. 2025

·

A séjourné 11 nuits

We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.

10

Syima

3 avr. 2023

·

A séjourné 1 nuit

Clean, reception give fast response to our query..

8

Kelvin

18 févr. 2023

·

A séjourné 2 nuits

Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.

10

Samantha

29 mars 2023

·

A séjourné 3 nuits

The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.

2

Manaka

22 juil. 2023

·

A séjourné 2 nuits

チェックインしようとしたら、まだ部屋の準備ができていないと言われ、出来次第連絡するといわれて連絡なし。電話も繋がらないため仕方なくフロントに行って聞いてみると｢忘れてました｣と謝罪もなし。3時間も外で待つ羽目になったというと｢忙しいから〜｣と一蹴。翌日はカードキーの不具合で部屋に入れずフロントも閉まっていて野宿することになり、翌朝聞くと謝罪もなし。駐車場の警備員以外最悪の対応でした。このホテルを選んだことを非常に後悔しました。

6

Eugene

12 juil. 2023

·

A séjourné 3 nuits

We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.

8

Aki

20 août 2023

·

期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement largement salué à proximité de Bukit Bintang, Jalan Alor et Chinatown, avec des boutiques, des restaurants et des transports en commun à proximité.

Avis de voyageur à ce sujet

6

chiu sui

15 oct. 2022

·

A séjourné 4 nuits

設備可以壞嘅都壞，位置可以，價錢可以。

10

Kah

23 mars 2023

·

A séjourné 2 nuits

Great

8

Suzanne

7 févr. 2025

·

A séjourné 11 nuits

We stayed here for 8 nights and were very happy. The location is very convenient with shops and restaurants within the apartment complex. The staff was very helpful and check in was very easy. One morning we had an internet problem and it was resolved within a few hours thanks to the staff getting on the problem immediately. The only reason it doesn't get 5 stars from us is that the apartment had tons of storage but hardly any kitchen equipment, not even a spatula. That being said, for a longer stay in KL, I would recommend it.

8

Carsten

20 janv. 2024

·

A séjourné 3 nuits

Super Lage

8

Kelvin

18 févr. 2023

·

A séjourné 2 nuits

Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.

10

Jingjing

1 juil. 2025

·

A séjourné 18 nuits

Convenient location with security, good facilities, near by restaurants, not far from bukit bintang subway and Pavilion mall.

8

Ben

9 févr. 2023

·

A séjourné 7 nuits

It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.

10

Morris

2 avr. 2025

·

A séjourné 2 nuits

Overall was very good, location, amenities and conditions all spot on.

8

Aki

20 août 2023

·

期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。

10

Thomas

22 avr. 2025

·

A séjourné 3 nuits

Very decent value in a great location, close to chinatown and food markets and catholic church next door. Safe security complex with swipe cards used to get around. decent sized swimming pool.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Pas assez d'informations dans les avis.

Avis de voyageur à ce sujet

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $42
18 $35	19 $39	20 $35	21 $35	22 $37	23 $47	24 $70
25 $40	26 $42	27 $37	28 $37	29 $42	30 $60	31 $75

di	lu	ma	me	je	ve	sa
1 $40	2 $55	3 $48	4 $50	5 $50	6 $60	7 $87
8 $98	9 $47	10 $53	11 $42	12 $42	13 $46	14 $60
15 $43	16 $42	17 $42	18 $44	19 $53	20 $56	21 $63
22 $53	23 $53	24 $43	25 $53	26 $42	27 $52	28 $65
29 $44	30 $44

The Robertson Kuala Lumpur

À propos de cet établissement

Emplacement

Options de chambre

Premier Two-Bedroom Suite

Executive One-Bedroom Suite

Premier One-Bedroom Suite

Executive Two-Bedroom Suite

Deluxe Three-Bedroom Suite

Deluxe Two-Bedroom Suite

Avis des voyageurs sur The Robertson Kuala Lumpur

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Prix pour les dates à venir