Name: Protur Naisa Palma Hotel
Address: Carrer de Simó Ballester, El Camp d'en Serralta, Palma de Mallorca, Balearic Islands, Spain, Palma de Mallorca, Balearic Islands, ES
Price range: US$197–US$438 per night
Rating: 9.2

What guests think

At Protur Naisa Palma Hotel, travellers highlight a central, walkable location, modern design, friendly service, and a standout breakfast, alongside popular facilities like the rooftop pool and bar plus a spa, indoor pool, sauna, and gym.

Rooms are contemporary and comfortable, though several note smaller sizes, occasional outside noise or limited soundproofing, and firmer beds or flat pillows; a few mention climate control that cycles. Cleanliness is widely praised, with tidy rooms and well-kept spaces. Facilities draw strong approval, but sunbeds can be few or paid, some spa elements need maintenance, and parking is limited or charged. Expect a stylish, well-equipped city stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Rooftop pool and bar are a highlight, and guests also use the indoor pool, spa with sauna, and a gym. Sunbeds can be limited or paid, some spa elements need maintenance, and parking is limited or charged.

Related guest reviews

10

Tanja

16 Dec 2024

·

Stayed 4 nights

Perfekte Lage. Beheizter Pool auf dem Dach. Schönes interior. Super personal.

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10

Romain

24 Mar 2025

·

Stayed 8 nights

Hôtel proposant de nombreux services et notamment un spa avec hamam et sauna, ainsi q'une piscine sur le rooftop très agréable. Petit-déjeuner très copieux, dommage cependant que les boissons soient industrielles. La chambre était spacieuse mais assez mal insonorisée malheureusement.

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10

Peter

9 Feb 2025

·

Stayed 2 nights

We had a wonderful weekend break at Protur Palma. The room was well appointed with a great shower. We had use of the spa and used the indoor pool with jacuzzi and sauna on both days. Come hungry for the buffet breakfast there is a lot of choice. Excellent position for walking around as well as catching the bus to Cala Major or Playa de Illetes. The welcome drink voucher was a lovely touch. Look forward to my next wkend break here.

6

martin

3 Feb 2025

·

Stayed 2 nights

Good but pool and outdoor area was closed / empty without a notice we could find anyway. Not a deal breaker but irritating. Location next to perfect, good with bike rental service and possible parking for car if needed to rent. good breakfast but floor in room a bit stained

8

Isabelle

9 Jun 2025

·

Stayed 3 nights

Sehr gute Lage, zwischen Trend-Viertel Santa Cantalina und Innenstadt. Bushaltestelle eine Straße weiter (mit Direktverbindung zum Airport) Super Frühstück (frisches Obst, große Auswahl), Zimmer sind schön und positiv aufgefallen: große Spiegel. Was ich nicht optimal finde: Die Sunbeds des Dachterassen-Pools sind nur gegen Gebühr (25 Euro verfügbar) und die restlichen Liege/Sitzmöglichkeiten sind einfach zu wenig.

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8

Ross

29 Mar 2025

·

Stayed 3 nights

Enjoyed our stay, good service, easy check in and hotel is very tidy and clean. Some of the facilities need fixing, in particular in the Spa (Jacuzzi, Ice Dispenser, Sauna seats - some wooden slats are broken) and Spa could do with a cold shower / plunge option as its really warm down there. Breakfast very good. Great selection and like the option to order a fresh omolette. Coffee machine isn't the best.

10

paul

23 Jul 2024

·

Stayed 3 nights

We were pleasantly surprised by the room. It was attractive and well appointed. The breakfast buffet was great and the gym was adequate for a vacation workout. Would stay again.

10

Ramona

26 Oct 2024

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Stayed 3 nights

It is a modern hotel located within walking distance to shops and dining places. Very clean and the staff is friendly. We enjoyed the sauna and the interior pool.

10

Anne

27 Oct 2025

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Stayed 4 nights

Fabulous stay, very clean, spacious hotel and room, nice pool facilities, great breakfast. Central location, airport bus stop close by. Would definitely stay again and recommend.

8

Ed

29 Sept 2025

·

Stayed 4 nights

Great hotel, with a friendly knowledgeable staff, in a nice location right outside the old town. Safe neighborhood right next to Palma Police Station. Nice rooftop pool and lounge. Clean with well layed out rooms. Limited parking in the garage, but street parking available. We enjoyed our Saturday!

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Cleanliness

Reviews consistently describe the hotel as very clean and well kept, with tidy rooms and public areas.

Related guest reviews

10

sarah

29 Apr 2025

·

Stayed 4 nights

Fantastic hotel lovely staff, super clean and had fabulous facilities. Roof top pool was wonderful in the sunshine. Room well equipped toiletries nice and powerful shower. Only feedback would be poor quality cheap coffee/tea a nespresso would have been nice and a bottle of water or refill would have been appreciated otherwise fantastic hotel. Location was wonderful able to walk everywhere in teh city yet very quiet for sleeping.

10

Cara

31 May 2025

·

Stayed 4 nights

We absolutely loved our stay at Protur Naisa in Palma. The hotel is very chic, comfortable, clean and the staff were all very friendly. We especially loved the rooftop pool! Breakfast was great and we had some snacks/drinks at the pool which were also really nice. Would highly recommend to others and if would happily return!

10

Patrícia

10 Nov 2025

·

Stayed 5 nights

Beautiful hotel with spotless rooms, friendly service and delicious food.

10

ARKADIUSZ

30 Nov 2023

·

Stayed 3 nights

Great hotel, fantastic breakfast, very nice and clean rooms, staf vwry frendly

10

Christopher

11 Dec 2024

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Stayed 5 nights

The hotel was modern, clean and quiet. The reception staff were very helpful. The breakfast buffet had lots of choice.

10

Talia

1 Jul 2023

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Stayed 4 nights

Everything was perfect. Clean hotel, good breakfast, good location and friendly front desk.

10

Rebecca

26 Sept 2025

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Stayed 3 nights

Clean room and wonderful service with amazing tips to go around the area. Great breakfast

10

Davida

13 Jun 2024

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Stayed 3 nights

This hotel is perfectly located, trendy, clean and has great food! 10/10 experience!

10

Anne

27 Oct 2025

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Stayed 4 nights

Fabulous stay, very clean, spacious hotel and room, nice pool facilities, great breakfast. Central location, airport bus stop close by. Would definitely stay again and recommend.

10

rosa-maria

22 Jul 2024

·

Stayed 3 nights

It was a very clean and beautiful place service was amazing. They were always there to help when we needed and the location was ideal to walk around Palma.

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Rooms

Rooms are modern and comfortable but often on the smaller side. Some guests report limited soundproofing or outside noise and firmer beds or flat pillows; a few also mention climate control that cycles.

Related guest reviews

10

TERESA

21 Sept 2025

·

Stayed 5 nights

Very quiet rooms, good location

6

Herber

18 Dec 2025

·

Stayed 3 nights

Todo bien, exceptuando: - sistema de funcionamiento de la calefacción en la habitación, considero que ahorrar costes en confort es mala política de fidelización. - el aislamiento acústico desde el exterior. - sistema de aparcamiento y sus instalaciones; pagar por una plaza de aparcamiento, cuyo garaje tenga portón abierto 24 horas ofrece poca seguridad a propietario vehículo ahí estacionado. Recomendaría prestar atención a los detalles, que son los que de verdad marcan la diferencia.

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10

Malin

13 May 2024

·

Stayed 4 nights

Tredje gången jag bor på detta hotellet. Väldigt trevlig personal, bra frukost. Fantastiskt fint och lugnt vid poolen och tak-baren. Läget är superbra, nära shopping och restauranger. Det jag upplevde som lite negativt är de hårda sängarna. Men efter jag sa till fick vi en extra bäddmadrass.

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8

Ron

15 Oct 2023

·

Stayed 5 nights

The hotel is clean, modern and has wonderful helpful staff. The breakfast buffet is well appointed, and most days, tasty. I would give the hotel high value for its location yet quiet ambience. The rooms are comfortable with comfortable beds. However, we struggled to keep the air conditioner on all night. As it goes on and off by temperature.

10

Julie

4 Aug 2025

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Stayed 4 nights

The hotel was fine, the pillows were very flat and uncomfortable. Breakfast excellent value.

8

denise

24 Jun 2023

·

Stayed 3 nights

The Hotel is about a 10 minute walk to the city centre. located in a quiet street. We had room 219 which was a very small room- if I stayed again i would want to be upgraded to a larger room. Breakfast was good. We used the pool and the pool area which really is not big enough for the amount of people using this facility - but after a day of sightseeing - wanted a swim to cool off

10

Tracy

23 Oct 2025

·

Stayed 3 nights

Lovely modern hotel in a great location down a quiet side street. The breakfast is amazing value. There is a large choice including smoked salmon and many different cheeses as well as hot options. The coffee is excellent from self service coffee machines. The rooms are not large but they are very comfortable. If you don’t like the pillows ask at reception as they have a pillow menu. The rooftop area is small but we always managed to get a seat after a hard day sightseeing. The only downside is the set up of the bathroom. It is lovely with a big walk in shower and a separate room for the toilet but it does not have a proper door and is directly opposite the bed so not very private as the door is like a western style saloon door so open at the top and bottom. We would definitely stay again

10

Marie

4 Jun 2025

·

Stayed 3 nights

This place is a hidden gem. The staff is friendly, the room super modern and clean and quiet.

8

Stefan

15 Aug 2025

·

Stayed 5 nights

Die Zimmer wirken auf den Bildern der Portale größer. Ansonsten sind sie aber sauber und sehr vernünftig. Der Service ist durchwachsen. Die einen sind superschnell und freundlich, die anderen sehr langsam und unzuverlässig. Die Lage ist sehr gut. Man ist sehr schnell in der Innenstadt. Das Frühstück ist gut. Es gibt zu wenig Liegen am Pool.

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10

BRUNO

15 Apr 2023

·

Stayed 3 nights

Hotel moderne et spacieux offrant un bon niveau de prestation. Ambiance raffinée. Parfaitement situé en plein centre, dans un endroit plutot calme. Le personnel est sympa et serviable. Chambre plutot spacieuse, bien équipée et confortable. Les chambres impaires donnent sur une arriere cour face à de grands immeubles, la vue n'est vraiment pas terrible. Les chambres paires donnent coté rue, mais avec peu de circulation. Le buffet du petit déjeuner est exceptionnel en choix et en qualité. Cet hotel dispose d'un spa et d'une salle de sport, le problème étant d'y aller au bon moment pour être tranquille. Il y a aussi une très jolie terrasse avec piscine sur le toit, dommage car la vue donne sur des immeubles. Enfin, impossible de se trouver une place de stationnement dans les rues à proximité, il faut utiliser le parking souterrain de l'hotel au tarif prohibitif de 16e/jour. Mais globalement c'est un hotel de choix que je recommande.

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Service

Staff are widely praised as friendly, professional, and helpful, with smooth check in and thoughtful assistance. A few guests noted inconsistent speed or reliability.

Related guest reviews

10

Amita

30 Jul 2023

·

Stayed 4 nights

Thank you for providing a fabulous experience. The team were incredibly helpful and professional at all times. I would happily come back and stay again.

10

Cara

31 May 2025

·

Stayed 4 nights

We absolutely loved our stay at Protur Naisa in Palma. The hotel is very chic, comfortable, clean and the staff were all very friendly. We especially loved the rooftop pool! Breakfast was great and we had some snacks/drinks at the pool which were also really nice. Would highly recommend to others and if would happily return!

10

Shairoze

29 Oct 2024

·

Stayed 4 nights

Excellent staff, in particular Francesca at guest check-in and the breakfast staff. Hotel location convenient and well maintained.

10

Helen

25 Oct 2025

·

Stayed 1 night

The staff was very helpful, especially helping me with a rental car. The breakfast was very complete, but I expected higher quality. My breakfast comparison was a hotel in Madrid which cost about the same per night.

10

Shona

21 Sept 2023

·

Stayed 3 nights

Our third visit to this hotel and another wonderful trip! Love the hotel, it’s location is perfect and the rooftop area and bar is ideal for those sunny days relaxing, all within close proximity to everything you need. All of the staff are friendly and welcoming and can’t do enough for you, every request is accommodated. A special thank you to Ernesto and Inma on Reception for all their assistance during our stay.

10

Robert

25 Jul 2025

·

Stayed 1 night

Great service, good location, cool roof top pool!

10

Joanne

26 Jun 2023

·

Stayed 4 nights

The hotel was absolutely stunning with an incredible variety of food and drink for breakfast. All staff were so friendly and the rooftop bar and pool were great for spending the afternoons.

10

Manuela

24 Dec 2025

·

Stayed 1 night

Personale della reception molto cortese e professionale, camera molto confortevole

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8

Marie

6 Jul 2024

·

Stayed 1 night

Hotel was well kept and in good condition. Location was good. Service from Abril was exceptional. She was knowledgeable, well informed, friendly and very helpful.

10

Christopher

11 Dec 2024

·

Stayed 5 nights

The hotel was modern, clean and quiet. The reception staff were very helpful. The breakfast buffet had lots of choice.

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Location

Central, walkable base near the old town, shops, restaurants, and airport bus stops, often on a quiet side street. A few mention occasional sirens from the nearby police station.

Related guest reviews

10

Rudolf

19 Nov 2023

·

Stayed 3 nights

Modern und an guter Lage. Freundliches Personal und gutes Frühstück.

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10

Karsten

15 Dec 2025

·

Stayed 4 nights

Excellent hotel with a great location and superb breakfast.

10

Oliver

9 Apr 2024

·

Stayed 5 nights

Tolles stylisches Hotel in ruhiger Seitenstraße, gutes Frühstücksbuffet (bis 11 Uhr), Dachterrasse mit Pool, Fitness. Alles, was man für eine Stadturlaub braucht und nur 10 Minuten zum Platz Juan Carlos.

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10

Lukas

24 Aug 2025

·

Stayed 3 nights

Perfect location to explore Palma. Santa Catalin as well as main shopping Streets are around the corner. Modern and fresh design. Pool at the roof is a perfect oasis to relax. Lovely breakfast. Very friendly and professional staff.

8

Deborah

10 Nov 2023

·

Stayed 4 nights

Very nice hotel, walkable distance to all of Palmas sights and great food and drink options close by.

10

Kathryn

1 Jul 2023

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Stayed 4 nights

A superb hotel, modern and spacious. Close to the main shopping and eating areas, close to bus and train stations.

10

Anne

27 Oct 2025

·

Stayed 4 nights

Fabulous stay, very clean, spacious hotel and room, nice pool facilities, great breakfast. Central location, airport bus stop close by. Would definitely stay again and recommend.

10

Stephen

15 Oct 2023

·

Stayed 7 nights

Great central location

10

Noriko

26 Dec 2024

·

Stayed 4 nights

spacious and cozy room, quiet area, near the bus stop

8

Ed

29 Sept 2025

·

Stayed 4 nights

Great hotel, with a friendly knowledgeable staff, in a nice location right outside the old town. Safe neighborhood right next to Palma Police Station. Nice rooftop pool and lounge. Clean with well layed out rooms. Limited parking in the garage, but street parking available. We enjoyed our Saturday!

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Dining

Breakfast is frequently highlighted for its large, varied selection and good value. Some reviews mention average coffee or industrial juices.

Related guest reviews

10

Karsten

15 Dec 2025

·

Stayed 4 nights

Excellent hotel with a great location and superb breakfast.

10

Kate

13 Jul 2024

·

Stayed 3 nights

A fantastic hotel, really well located for exploring the centre of Palma. We had a double room for 3 nights and was very clean and comfortable with all amenities required. Very modern..staff super helpful. Rooftop pool is excellent. Food & drink really well priced and great quality. The breakfast is amazing. Couldnt fault it.

10

Romain

24 Mar 2025

·

Stayed 8 nights

Hôtel proposant de nombreux services et notamment un spa avec hamam et sauna, ainsi q'une piscine sur le rooftop très agréable. Petit-déjeuner très copieux, dommage cependant que les boissons soient industrielles. La chambre était spacieuse mais assez mal insonorisée malheureusement.

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10

Alina

11 Oct 2023

·

Stayed 3 nights

Really nice hotel - very modern, bright and clean. Great pool with many sun beds. Good and large breakfast. Quick walk to the Main Street / attractions.

10

Helen

25 Oct 2025

·

Stayed 1 night

The staff was very helpful, especially helping me with a rental car. The breakfast was very complete, but I expected higher quality. My breakfast comparison was a hotel in Madrid which cost about the same per night.

10

Alexandra

19 Oct 2023

·

Stayed 3 nights

It was a very pleasant and wonderful stay. The hotel Protur Naisa is very modern and new. The room was specious. There was plenty of space in the wardrobe (even a lot coat hangers 😉) The hotel is perfectly situated. Walking distance to restaurants, shops and the Palma sieghtseein. The best was the incredible breakfast. It was lovely presented with little details. Also very clean and tidy. It was not overloaded. There was every day variation of cheese and meat. Also always plates with local stuff. The staff was extremely friendly. Even when it was busy with inpatient customers. I had also a massage and it was one (if not THE) of my best. I would come anytime again.

10

Tracy

23 Oct 2025

·

Stayed 3 nights

Lovely modern hotel in a great location down a quiet side street. The breakfast is amazing value. There is a large choice including smoked salmon and many different cheeses as well as hot options. The coffee is excellent from self service coffee machines. The rooms are not large but they are very comfortable. If you don’t like the pillows ask at reception as they have a pillow menu. The rooftop area is small but we always managed to get a seat after a hard day sightseeing. The only downside is the set up of the bathroom. It is lovely with a big walk in shower and a separate room for the toilet but it does not have a proper door and is directly opposite the bed so not very private as the door is like a western style saloon door so open at the top and bottom. We would definitely stay again

8

Ross

29 Mar 2025

·

Stayed 3 nights

Enjoyed our stay, good service, easy check in and hotel is very tidy and clean. Some of the facilities need fixing, in particular in the Spa (Jacuzzi, Ice Dispenser, Sauna seats - some wooden slats are broken) and Spa could do with a cold shower / plunge option as its really warm down there. Breakfast very good. Great selection and like the option to order a fresh omolette. Coffee machine isn't the best.

10

Lorraine

2 Mar 2024

·

Stayed 4 nights

The hotel was lovely and spotless. Staff very helpful and if you needed anything you just had to ask for help. The only thing was they didn’t have a restaurant for night time so you had to book somewhere to eat.

10

Christopher

11 Dec 2024

·

Stayed 5 nights

The hotel was modern, clean and quiet. The reception staff were very helpful. The breakfast buffet had lots of choice.

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Month	Average price
January	US$147
February	US$166
March	US$186
April	US$314
May	US$287
June	US$319
July	US$350
August	US$319
September	US$377
October	US$313
November	US$221
December	US$319

Su	Mo	Tu	We	Th	Fr	Sa
				1 $390	2	3 $393
4	5	6 $197	7 $317	8	9 $436	10 $438
11	12 $298	13	14 $292	15 $293	16	17
18 $314	19 $283	20 $270	21 $249	22	23 $365	24 $365
25 $262	26 $300	27 $330	28 $289	29 $219	30	31

Protur Naisa Palma Hotel

Prices for Protur Naisa Palma Hotel

Monthly average prices

About this property

Location

Room options

Double Room Single Use

Double Or Twin Room (1 Adult + 1 Child)

Double Or Twin Room

Guest reviews of Protur Naisa Palma Hotel

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Protur Naisa Palma Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $410	26
27 $351	28 $345	29 $311	30