Hotel & Beach Club Ojo de Agua
US$ 62
/ noite
Média para novembro
Preços para Hotel & Beach Club Ojo de Agua
Selecione datas para ver preços e disponibilidade
US$ 62
/ noite
Média para novembro
Média de preços por mês
Em Hotel & Beach Club Ojo de Agua, a diária custa em média US$ 62 no mês mais barato (novembro) e US$ 117 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 104 |
| fevereiro | US$ 117 |
| março | US$ 98 |
| abril | US$ 78 |
| maio | US$ 82 |
| junho | US$ 81 |
| julho | US$ 90 |
| agosto | US$ 90 |
| setembro | US$ 71 |
| novembro | US$ 62 |
| dezembro | US$ 96 |
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F
M
A
M
J
J
A
S
nov. · US$ 62
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Mais caro: fevereiro (aprox. US$ 117)
Mais barato: novembro (aprox. US$ 62)
Sobre esta propriedade
Aprecie a vista em um jardim e curta comodidades como Wi-Fi de cortesia e serviços de concierge.
Comodidades
Aprecie a vista em um jardim e curta comodidades como Wi-Fi de cortesia e serviços de concierge.
Comodidades
As comodidades presentes incluem balcão de recepção 24 horas e armazenamento para bagagem. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento limitado no local.
Jantar
Hotel & Beach Club Ojo de Agua oferece aos hóspedes deliciosas opções de refeição no Beach Club Ojo de Agua. No fim do dia, relaxe com uma bebida refrescante em um bar/lounge ou um bar na praia. Há café da manhã completo disponível diariamente, entre 7h e 11h, mediante uma taxa.
Quartos
Sinta-se em casa em um de nossos 20 quartos com ar-condicionado e smart TVs. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiro privativo com chuveiros apresenta chuveiros com efeito de chuva e produtos de toalete de cortesia. O serviço de arrumação nos quartos é fornecido diariamente e você pode solicitar ferros/tábuas de passar roupa.
Localização
Na praia em Puerto Morelos, Hotel & Beach Club Ojo de Agua fica a apenas 1 minutos de carro de Praça Central de Puerto Morelos e a 5 minutos de Praia de Puerto Morelos. Este hotel na praia fica a 21,2 km de Praia Maroma e a 21,6 km de Moon Palace Golf Club.
Lugares próximos
Playa Ojo de Agua(0.1 milhas)
Parque Nacional Arrecife de Puerto Morelos(0.1 milhas)
Praça Central de Puerto Morelos(0.3 milhas)
Cooperativa de Artistas de Puerto Morelos(0.3 milhas)
Paróquia de São José(0.3 milhas)
Farol Inclinado(0.3 milhas)
Praia de Puerto Morelos(1.7 milhas)
Jardim Botânico Dr. Alfredo Barrera Marin(2.1 milhas)
Monumento Ruta de los Cenotes(2.5 milhas)
Santuário da Esperança – Cápsula do Tempo(2.9 milhas)
Jungle Spa(3.1 milhas)
Baía de Petempich(7.9 milhas)
Campo de golfe Playa Paraiso(9.4 milhas)
El Rey Polo Country Club(9.6 milhas)
Boutique Cirque du Soleil no Vidanta Riviera Maya(9.6 milhas)
Aeroporto Internacional de Cancún (CUN)(16.5 milhas)
Aeroporto Internacional de Cozumel (CZM)(42.8 milhas)
Aeroporto Int. Tulum (TQO)(86.2 milhas)
Localização
SMZ 02, Manzana 02 Lote 17 Ejercito Nacional, Puerto Morelos, Estado de Quintana Roo, México
Playa Ojo de Agua (0.1 milhas)
Parque Nacional Arrecife de Puerto Morelos (0.1 milhas)
Praça Central de Puerto Morelos (0.3 milhas)
Cooperativa de Artistas de Puerto Morelos (0.3 milhas)
Paróquia de São José (0.3 milhas)
Farol Inclinado (0.3 milhas)
Opções de quarto
9
Quarto luxo, 1 cama King, vista para o oceano
Detalhes do quarto
1 Cama King
Acomoda 2
208 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
7
Quarto luxo, 2 camas de casal, vista para o jardim
Detalhes do quarto
2 Camas De Casal
Acomoda 4
260 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
5
Quarto luxo, 2 camas de casal, vista para o oceano
Detalhes do quarto
2 Camas De Casal
Acomoda 4
260 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
7
Quarto luxo, 2 camas de casal, vista parcial para o oceano
Detalhes do quarto
2 Camas De Casal
Acomoda 4
260 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
3
Quarto luxo, 1 cama de casal, vista parcial para o oceano
Detalhes do quarto
1 Cama De Casal
Acomoda 2
208 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
2
Quarto luxo
Detalhes do quarto
1 Cama King
Acomoda 2
208 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
Avaliações dos hóspedes sobre Hotel & Beach Club Ojo de Agua
7.4
Bom
Com base em 714 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Com base em avaliações recentes, o HOTEL & BEACH CLUB OJO DE AGUA oferece uma localização privilegiada à beira-mar, com fácil acesso a pé, funcionários atenciosos e um animado clube de praia, mas edifícios antigos, quartos básicos e problemas frequentes de manutenção, além de barulho noturno, reduzem o conforto geral.
Leia maisIsso foi útil?
Opinião dos hóspedes
Com base em avaliações recentes, o HOTEL & BEACH CLUB OJO DE AGUA oferece uma localização privilegiada à beira-mar, com fácil acesso a pé, funcionários atenciosos e um animado clube de praia, mas edifícios antigos, quartos básicos e problemas frequentes de manutenção, além de barulho noturno, reduzem o conforto geral.
Os hóspedes destacam a vista para o oceano, espreguiçadeiras inclusas e o restaurante no local, com várias menções aos bons cafés da manhã e ao custo-benefício. Questões comuns incluem água quente e pressão fracas, TVs ou Wi-Fi com defeito, móveis e roupas de cama desgastados e a falta de comodidades no quarto, como cofres ou água potável. Alguns também relatam espreguiçadeiras limitadas para hóspedes do hotel, check-in lento ou confuso e sinalização precária ou taxas locais inesperadas. Espere uma estadia simples e econômica em uma localização de destaque.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
O acesso à praia com um clube de praia movimentado e um restaurante no local são grandes atrativos. A piscina costuma estar turva ou em manutenção, as espreguiçadeiras podem ser reservadas para não hóspedes e o estacionamento e a sinalização são limitados.
Avaliações dos hóspedes relacionadas
8
Shane
11 de mar. de 2025
·
Hospedou-se por 4 noites
Property is in a fantastic beachfront location, but is in desperate need of some serious updates and repairs. It is currently a bit of a construction site as they add on what look like nice units behind the older beachfront complex. It felt like it was a bit understaffed, but Stephanie at the Beach Club was EXCEPTIONAL - she should be moved into management. The food was excellent, but the onsite restaurant "Ki" was largely empty at night, despite its good food and wonderful beachfront ambience. Beachclub is fully hopping during the day, but the property is quiet and peaceful after dark. The pool is suitable and used mostly by young families who don't mind being in the middle of the construction. Overall, it has a 5 star location with a 4 star beachclub, and at best 3 star amenities. Let me be clear - this property is about the location. And thank you Stephanie and Diego!!!
Property is in a fantastic beachfront location, but is in desperate need of some serious updates and repairs. It is currently a bit of a construction site as they add on what look like nice units behind the older beachfront complex. It felt like it was a bit understaffed, but Stephanie at the Beach Club was EXCEPTIONAL - she should be moved into management. The food was excellent, but the onsite restaurant "Ki" was largely empty at night, despite its good food and wonderful beachfront ambience. Beachclub is fully hopping during the day, but the property is quiet and peaceful after dark. The pool is suitable and used mostly by young families who don't mind being in the middle of the construction. Overall, it has a 5 star location with a 4 star beachclub, and at best 3 star amenities. Let me be clear - this property is about the location. And thank you Stephanie and Diego!!!
8
Samuel
27 de mar. de 2024
·
Hospedou-se por 5 noites
Pros: The property is well located. All room are close to the oceans. Nice balconies , palms trees that give natural shade. Many restaurents near. Cons: My room was never serviced in 5 days No water in the room. No water bottle offered The beach chairs are rented to outsider they have you reserve one but if you forget you won’t get a place. The food was pricy for the quality.
Pros: The property is well located. All room are close to the oceans. Nice balconies , palms trees that give natural shade. Many restaurents near. Cons: My room was never serviced in 5 days No water in the room. No water bottle offered The beach chairs are rented to outsider they have you reserve one but if you forget you won’t get a place. The food was pricy for the quality.
10
Maria Sarife
4 de ago. de 2024
·
Hospedou-se por 1 noite
Last night music was very loud somewhere around until around 6am. Hoping isn’t every night. Staff is very helpful. Very clean. Beach beds usage is not good as they reserve to people out of the hotel.
Last night music was very loud somewhere around until around 6am. Hoping isn’t every night. Staff is very helpful. Very clean. Beach beds usage is not good as they reserve to people out of the hotel.
8
Kathy
24 de abr. de 2025
·
Hospedou-se por 3 noites
Great property for the price. Beautiful beach area, walkable to town square and many restaurants. Ice cold A/C in room, ocean view with chairs on balcony. Like others have said, the shower head needs replacing, not much pressure. Pool needs more water and more frequent cleaning, but I spent all my days at the beach, so the pool wasn't a big deal for me.
Great property for the price. Beautiful beach area, walkable to town square and many restaurants. Ice cold A/C in room, ocean view with chairs on balcony. Like others have said, the shower head needs replacing, not much pressure. Pool needs more water and more frequent cleaning, but I spent all my days at the beach, so the pool wasn't a big deal for me.
8
Michelle
20 de fev. de 2025
·
Hospedou-se por 2 noites
First impression was we made a bad decision booking a beach club. We checked in on a Sunday, arrived at 1:30. Hot and tired. It is a very small site and it was very crowded. I did not know that they sell day use bracelets. And it seemed many locals come here. We had to wait for a parking space to open up. Our room probably had the best view, however it was closest to the restaurant and very, very loud. And on a Sunday at 3:30 there were no beach chairs left. Monday however was a different story, we loved it! It was quiet and peaceful, which is what we prefer! Great view, room for price. Easy walking to town center.
First impression was we made a bad decision booking a beach club. We checked in on a Sunday, arrived at 1:30. Hot and tired. It is a very small site and it was very crowded. I did not know that they sell day use bracelets. And it seemed many locals come here. We had to wait for a parking space to open up. Our room probably had the best view, however it was closest to the restaurant and very, very loud. And on a Sunday at 3:30 there were no beach chairs left. Monday however was a different story, we loved it! It was quiet and peaceful, which is what we prefer! Great view, room for price. Easy walking to town center.
4
Eunice
18 de out. de 2025
·
Hospedou-se por 4 noites
Rooms and hoyel are very different to the pictures in the advertisement. Property has 5 parking spots only. Rain water gets in the stairs which make then unsafe, the entrance to rooms with sea view is hidden, very narrow, unsafe and water forms a big puddle in the entrance, furniture and rooms are very old and the property maintenance is awful.
Rooms and hoyel are very different to the pictures in the advertisement. Property has 5 parking spots only. Rain water gets in the stairs which make then unsafe, the entrance to rooms with sea view is hidden, very narrow, unsafe and water forms a big puddle in the entrance, furniture and rooms are very old and the property maintenance is awful.
8
Markus
6 de fev. de 2024
·
Hospedou-se por 5 noites
Note that the hotel and beach club are separate properties with different receptions. Our shuttle dropped us off at the hotel and we had to haul our luggage to the beach club in pouring rain - no fun. The best thing about the beach club is the location. We were literally stepping from our room onto the beach. There are plenty of lounge chairs under palm trees. The beach is shallow with fine sand. We didn't have a big seaweed problem in January. It's a 10 min walk into town and there are tons of restaurants nearby. The food at the beach club was surprisingly good, esp. breakfast and dinner. On the downside, it is certainly a more dated place with limited amenities. The pool was cloudy but we prefer the ocean anyway. Our bathroom had a foul smell until I fixed the drain under the sink. The cleaning team did a good job daily. So, overall good value for money if you don't want to pay the hefty resort prizes, want easy beach and town access but can live with some compromises.
Note that the hotel and beach club are separate properties with different receptions. Our shuttle dropped us off at the hotel and we had to haul our luggage to the beach club in pouring rain - no fun. The best thing about the beach club is the location. We were literally stepping from our room onto the beach. There are plenty of lounge chairs under palm trees. The beach is shallow with fine sand. We didn't have a big seaweed problem in January. It's a 10 min walk into town and there are tons of restaurants nearby. The food at the beach club was surprisingly good, esp. breakfast and dinner. On the downside, it is certainly a more dated place with limited amenities. The pool was cloudy but we prefer the ocean anyway. Our bathroom had a foul smell until I fixed the drain under the sink. The cleaning team did a good job daily. So, overall good value for money if you don't want to pay the hefty resort prizes, want easy beach and town access but can live with some compromises.
6
Robert
26 de jun. de 2023
·
Hospedou-se por 5 noites
If you looking for resort, this is not for you. There is hot water, just wait 1 minute, take the shower head of and shake it to clean the debris from inside, I know, you will need to do some own maintenance. The hotel is in need of updating, and they are working on it. Stayed 5 nights, clean room, room service only if you leave your room open, I know, room service do not have keys to open your room, but they are there every day, if you choose lock the door, they will leave the towels outside. Pool is nice, but not cleaned everyday, It is swimmable, has a nice swim up bar, need little attention, but it is usable. TV works only on Netflix and from WIFI, no other channels. Aske to be fixed, did not happened, but you are not here to watch TV, right? Had a room 301A, ocean view on the bottom floor, great room. Bar on the beach, great service, Steph is a great girl. I would recommend it, but if you are a princes, don't come here. I would come here again. It looks as they are in the process of making this place to be nicer in the near future.
If you looking for resort, this is not for you. There is hot water, just wait 1 minute, take the shower head of and shake it to clean the debris from inside, I know, you will need to do some own maintenance. The hotel is in need of updating, and they are working on it. Stayed 5 nights, clean room, room service only if you leave your room open, I know, room service do not have keys to open your room, but they are there every day, if you choose lock the door, they will leave the towels outside. Pool is nice, but not cleaned everyday, It is swimmable, has a nice swim up bar, need little attention, but it is usable. TV works only on Netflix and from WIFI, no other channels. Aske to be fixed, did not happened, but you are not here to watch TV, right? Had a room 301A, ocean view on the bottom floor, great room. Bar on the beach, great service, Steph is a great girl. I would recommend it, but if you are a princes, don't come here. I would come here again. It looks as they are in the process of making this place to be nicer in the near future.
6
Janet
25 de fev. de 2025
·
Hospedou-se por 4 noites
Nice beach - basic hotel. Loud music all day from the beach club.
Nice beach - basic hotel. Loud music all day from the beach club.
4
Connie
28 de mar. de 2025
·
Hospedou-se por 1 noite
We didn’t really have access to anything with our beach club pass: the Resteraunt was closed for a private function and the pool was full of scuba divers. The property needs major renovations. Beds were uncomfortable. Positives: Staff were friendly. The area itself is amazing. Best Mexican food of the trip. The beach is a few steps away. Very charming little town.
We didn’t really have access to anything with our beach club pass: the Resteraunt was closed for a private function and the pool was full of scuba divers. The property needs major renovations. Beds were uncomfortable. Positives: Staff were friendly. The area itself is amazing. Best Mexican food of the trip. The beach is a few steps away. Very charming little town.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
O feedback é misto: alguns hóspedes relatam quartos muito limpos e serviço diário, enquanto outros notam cheiro de mofo, formigas ou baratas, roupas de cama manchadas ou antigas e sujeira de manutenção nos banheiros.
Avaliações dos hóspedes relacionadas
2
Erin
20 de jul. de 2025
·
Hospedou-se por 7 noites
This property was not at all what I expected. It felt extremely outdated and broken. The room was not secure or safe, the sliding glass door had no lock, main door light shown all around edges, could easily be broken open; shower head only sprayed out of 8 holes, was salt water so I could not even wash my hair; only mirror was a tiny one above bathroom sink; AC would drip constantly into a puddle by the bed; bed was tiny and uncomfortable; no safe for valuables; the same dead flies in the main walkway for 4 days straight even after notifying staff; one restaurant; beach seating torn and in need or repair; would not stay here again or recommend to anyone!
This property was not at all what I expected. It felt extremely outdated and broken. The room was not secure or safe, the sliding glass door had no lock, main door light shown all around edges, could easily be broken open; shower head only sprayed out of 8 holes, was salt water so I could not even wash my hair; only mirror was a tiny one above bathroom sink; AC would drip constantly into a puddle by the bed; bed was tiny and uncomfortable; no safe for valuables; the same dead flies in the main walkway for 4 days straight even after notifying staff; one restaurant; beach seating torn and in need or repair; would not stay here again or recommend to anyone!
6
Margot
2 de out. de 2024
·
Hospedou-se por 1 noite
Tenían cucarachas el baño varias gigantes
Tenían cucarachas el baño varias gigantes
10
Sherry
2 de abr. de 2025
·
Hospedou-se por 4 noites
Room was very clean, staff was friendly, easy walk into the square and many restaurants
Room was very clean, staff was friendly, easy walk into the square and many restaurants
6
Dale
5 de mar. de 2025
·
Hospedou-se por 2 noites
It was a older room with the basics clean friendly staff but there was a smell of sewer gas in the bathroom
It was a older room with the basics clean friendly staff but there was a smell of sewer gas in the bathroom
2
VIRGINA
18 de mai. de 2025
·
Hospedou-se por 5 noites
DO NOT BOTHER WITH THIS Place! Property not taken care care of, what’s supposed to be a closet turned out to be a closet covered in plumbing tubes, only one power outlet in the room & it didn’t even work! Ants eating dead spiders, the curtains extremely dirty! This place is MOST DEFINITELY NOT WHAT IS LISTED IN THE PICTURES! We lost our reservation with NO REFUND and not even offered to be moved to another room. So disappointing,.
DO NOT BOTHER WITH THIS Place! Property not taken care care of, what’s supposed to be a closet turned out to be a closet covered in plumbing tubes, only one power outlet in the room & it didn’t even work! Ants eating dead spiders, the curtains extremely dirty! This place is MOST DEFINITELY NOT WHAT IS LISTED IN THE PICTURES! We lost our reservation with NO REFUND and not even offered to be moved to another room. So disappointing,.
4
Kenneth
27 de dez. de 2025
·
Hospedou-se por 5 noites
Stedet trænger gevaldigt til en renovering, de fleste solsenge var ødelagte, værelserne var fyldt med skimmel og virkelig ulækre, sengetøj og håndklæder plettede med ukendte ting. Morgenmaden, var fin. Fine muligheder. Ingen steder sådan at sidde og spille og hygge, medmindre du ville købe noget i baren. Konstant larm i form af høj musik fra baren og "musikere" der kommer og synger samtidig med der bliver spillet højt musik fra baren. Du bliver konstant forstyrret af folk der vil sælge dig noget. Massagen er super god! Stefanie deres tjener er super sød og venlig! Steder lægger rigtig fint i forhold til at skulle ud og spise i Puerto morelles by.
Stedet trænger gevaldigt til en renovering, de fleste solsenge var ødelagte, værelserne var fyldt med skimmel og virkelig ulækre, sengetøj og håndklæder plettede med ukendte ting. Morgenmaden, var fin. Fine muligheder. Ingen steder sådan at sidde og spille og hygge, medmindre du ville købe noget i baren. Konstant larm i form af høj musik fra baren og "musikere" der kommer og synger samtidig med der bliver spillet højt musik fra baren. Du bliver konstant forstyrret af folk der vil sælge dig noget. Massagen er super god! Stefanie deres tjener er super sød og venlig! Steder lægger rigtig fint i forhold til at skulle ud og spise i Puerto morelles by.
4
Hilda L
19 de mar. de 2025
·
Hospedou-se por 1 noite
La experiencia de llegada es buena, la persona del front (mañana) muy amable y atento. No tuvimos agua caliente por la noche en la hab 306K, al reportarlo el recepcionista de tarde maldijo frente a nosotros (no en ofensa sino como reacción) e hizo lo mismo en dos ocasiones más cuando fue a comprobar que no salía agua de la regadera. Su respuesta?“Sí, hay que dejar el agua caer por al menos 10 MINUTOS y después sale caliente” vaya cuidado del medio ambiente, y aún así, nunca salió ni siquiera agua así que optamos por agua fría, gracias a ello llegamos muy tarde a nuestra reserva de restaurante y obviamente la perdimos, dejándonos una amarga noche. Una manivela de la hab 305K está cubierta de sarro, la ventana tiene moho, un hueco en lugar de lámpara, pedazos de pared sin molduras, lámparas llenas de lo que parecen mosquitos muertos, un hueco que lleva tuberías abierto, un niño fácilmente podría caer por ahí, las cortinas con hoyos…mucho mantenimiento y aseo le hace falta, pero MUCHO. La respuesta del gerente Fernando? Pues sí, es lo que hay. Al comentarle lo acontecido por la noche, nos ofrecieron late check out hasta las 2 (ya que tenían llegadas y a las 3 es el check in así que entendemos que no era posible más tarde) sin embargo pudieron ofrecernos algo más como compensación o disculpas pero no, optaron por dejarlo así dejándonos claro el nulo interés. Pedro, Stefy(?) y el chico que nos atendió el primer día en restaurante/Beach Club EXCELENTES! Buena atención y servicio!
La experiencia de llegada es buena, la persona del front (mañana) muy amable y atento. No tuvimos agua caliente por la noche en la hab 306K, al reportarlo el recepcionista de tarde maldijo frente a nosotros (no en ofensa sino como reacción) e hizo lo mismo en dos ocasiones más cuando fue a comprobar que no salía agua de la regadera. Su respuesta?“Sí, hay que dejar el agua caer por al menos 10 MINUTOS y después sale caliente” vaya cuidado del medio ambiente, y aún así, nunca salió ni siquiera agua así que optamos por agua fría, gracias a ello llegamos muy tarde a nuestra reserva de restaurante y obviamente la perdimos, dejándonos una amarga noche. Una manivela de la hab 305K está cubierta de sarro, la ventana tiene moho, un hueco en lugar de lámpara, pedazos de pared sin molduras, lámparas llenas de lo que parecen mosquitos muertos, un hueco que lleva tuberías abierto, un niño fácilmente podría caer por ahí, las cortinas con hoyos…mucho mantenimiento y aseo le hace falta, pero MUCHO. La respuesta del gerente Fernando? Pues sí, es lo que hay. Al comentarle lo acontecido por la noche, nos ofrecieron late check out hasta las 2 (ya que tenían llegadas y a las 3 es el check in así que entendemos que no era posible más tarde) sin embargo pudieron ofrecernos algo más como compensación o disculpas pero no, optaron por dejarlo así dejándonos claro el nulo interés. Pedro, Stefy(?) y el chico que nos atendió el primer día en restaurante/Beach Club EXCELENTES! Buena atención y servicio!
2
Laurie
21 de ago. de 2025
·
Hospedou-se por 2 noites
This place is located near the beach but extremely neglected. Smelly rooms with bugs in them, dirty linens on the beds and rude staff.
This place is located near the beach but extremely neglected. Smelly rooms with bugs in them, dirty linens on the beds and rude staff.
10
Melissa Ann
9 de set. de 2025
·
Hospedou-se por 3 noites
The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.
The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.
2
Kimi
13 de fev. de 2024
·
Hospedou-se por 2 noites
Gross! This place is gross. We stayed here a year ago in what we've now found out is their only reasonably decent room. This year we weren't so lucky. There was so much mold all over the walls. Apparently they had just tried to wipe it down because the room smelled so strongly of bleach that we could not breathe and had to open the screenless doors, then got a room full of mosquitos. The beds were SO HARD that our hips felt bruised. On our second night, the smell from our bathroom drain was so bad we could barely stay in the room even with the bathroom door shut and bathroom window open. The place is simply unhealthy. I actually prefer modest accommodations but this place is just gross. The towels and sheets were clean but really cheap and shabby too. Normally I wouldn't be picky about that but all combined, this place is awful. Too bad because it's a great location and restaurant but a terrible hotel. Oh yeah, and ants. Everywhere. Crawling on us when we were trying to sleep. We asked about it and instead of putting out a bait trap or spraying them from outside the room, they came in a sprayed poison all over the room, making it even more unhealthy for us to stay in.
Gross! This place is gross. We stayed here a year ago in what we've now found out is their only reasonably decent room. This year we weren't so lucky. There was so much mold all over the walls. Apparently they had just tried to wipe it down because the room smelled so strongly of bleach that we could not breathe and had to open the screenless doors, then got a room full of mosquitos. The beds were SO HARD that our hips felt bruised. On our second night, the smell from our bathroom drain was so bad we could barely stay in the room even with the bathroom door shut and bathroom window open. The place is simply unhealthy. I actually prefer modest accommodations but this place is just gross. The towels and sheets were clean but really cheap and shabby too. Normally I wouldn't be picky about that but all combined, this place is awful. Too bad because it's a great location and restaurant but a terrible hotel. Oh yeah, and ants. Everywhere. Crawling on us when we were trying to sleep. We asked about it and instead of putting out a bait trap or spraying them from outside the room, they came in a sprayed poison all over the room, making it even more unhealthy for us to stay in.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são básicos e antigos, com mobiliário esparso, TV ou Wi-Fi instáveis e, ocasionalmente, problemas com o ar condicionado ou encanamento. Alguns oferecem excelentes vistas para o oceano e varandas, mas o barulho e a falta de comodidades no quarto (por exemplo, sem cofre ou assentos) são comuns.
Avaliações dos hóspedes relacionadas
8
murray
14 de abr. de 2025
·
Hospedou-se por 3 noites
this hotel grows on you. At first I noticed the lack of furniture, only 1 chair and it was outside on the deck; no glasses; air conditioner not workiing; very loose electrical plugins (and only 1 plugin per room); only sheets on the beds; no furniture to hold suitcases and no cabinets with drawers ( 1 closet only). But then I came to appreciate the property and staff. The air conditioner was fixed immediafely, and I got used to everythinh else. The location is super, we were on the top floor in the shade of many tall palm trees there is also a beach club and restaurant/bar with occasional live music or music videos. Many exellent dining facillities within walking distance, and also many dive shops. The name of the beach And hotel refers to a 10' diameter natural sonotae tunnel feeding colder water into the ocean about 200' offshore about 20' below the surface. My son did a dive in the srea and got somr good pictures. So this is a beach hotel, with exellent ataff and exellent location. I have already booked a return visit later this year, with different family members, because I know they will enjoy this location as much as I have.
this hotel grows on you. At first I noticed the lack of furniture, only 1 chair and it was outside on the deck; no glasses; air conditioner not workiing; very loose electrical plugins (and only 1 plugin per room); only sheets on the beds; no furniture to hold suitcases and no cabinets with drawers ( 1 closet only). But then I came to appreciate the property and staff. The air conditioner was fixed immediafely, and I got used to everythinh else. The location is super, we were on the top floor in the shade of many tall palm trees there is also a beach club and restaurant/bar with occasional live music or music videos. Many exellent dining facillities within walking distance, and also many dive shops. The name of the beach And hotel refers to a 10' diameter natural sonotae tunnel feeding colder water into the ocean about 200' offshore about 20' below the surface. My son did a dive in the srea and got somr good pictures. So this is a beach hotel, with exellent ataff and exellent location. I have already booked a return visit later this year, with different family members, because I know they will enjoy this location as much as I have.
2
Charles
5 de nov. de 2025
·
Hospedou-se por 4 noites
Room 301 on main floor horrible. Huge amount of noise. 1 table lamp no switch, broken shade. Only way to switch was unplug. Fridge old and didnt fit compartment. Made constant noise. AC noisy except at low speed. Zero privacy, "patio" totally not private - more a public walkway to the beach. Huge piles of laundry gathered right at our front door. Bathroom: shower hanging by a thread, soap wouldnt pump, sewer gas smell. No real ventilation: bth window blocked, no screen on slider. Curtains kept closed or everyone walking by can see into room. Worst hotel room I ever had.
Room 301 on main floor horrible. Huge amount of noise. 1 table lamp no switch, broken shade. Only way to switch was unplug. Fridge old and didnt fit compartment. Made constant noise. AC noisy except at low speed. Zero privacy, "patio" totally not private - more a public walkway to the beach. Huge piles of laundry gathered right at our front door. Bathroom: shower hanging by a thread, soap wouldnt pump, sewer gas smell. No real ventilation: bth window blocked, no screen on slider. Curtains kept closed or everyone walking by can see into room. Worst hotel room I ever had.
8
Sandra.
14 de abr. de 2024
·
Hospedou-se por 7 noites
Loved the beachfront location and balcony views. Free WIFI was great. Good daily housekeeping although towels have seen better days! Wish there was a coffee maker, comfortable chair or desk and a safe in the room, plus a dresser. The room/hotel could do with a little updating and some repairs, but overall we had a good stay and would return
Loved the beachfront location and balcony views. Free WIFI was great. Good daily housekeeping although towels have seen better days! Wish there was a coffee maker, comfortable chair or desk and a safe in the room, plus a dresser. The room/hotel could do with a little updating and some repairs, but overall we had a good stay and would return
6
Maria Sarife
15 de ago. de 2024
·
Hospedou-se por 1 noite
The hotel is very clean, staff are very kind and friendly; great service, restaurant food is really good and high quality but the hotel needs a lof of improvement: TV never worked, sink faucet was really bad; pillows were extremely uncomfortable; main door was not very safe; internet didn’t work 5 days of my stay. Unfortunate because it has a great location but is falling apart.
The hotel is very clean, staff are very kind and friendly; great service, restaurant food is really good and high quality but the hotel needs a lof of improvement: TV never worked, sink faucet was really bad; pillows were extremely uncomfortable; main door was not very safe; internet didn’t work 5 days of my stay. Unfortunate because it has a great location but is falling apart.
10
Robert
7 de abr. de 2025
·
Hospedou-se por 4 noites
We were at The Beach Club, which is separate from the Hotel. Friendly and welcoming front desk staff. Our room was spacious and clean, with a spacious deck and view to the beach. The room was cleaned thoroughly daily. It's an older complex and that showed, but the spaciousness and being right on a gorgeous section of the Puerto Morelos beach made it wonderful! We will return!
We were at The Beach Club, which is separate from the Hotel. Friendly and welcoming front desk staff. Our room was spacious and clean, with a spacious deck and view to the beach. The room was cleaned thoroughly daily. It's an older complex and that showed, but the spaciousness and being right on a gorgeous section of the Puerto Morelos beach made it wonderful! We will return!
6
Art
26 de mar. de 2025
·
Hospedou-se por 5 noites
The location was excellent. Walking distance to shopping and restaurants. Property is right on the beach and I had a beautiful view of the ocean from my balcony. Staff was very friendly. TV and refrigerator did not work (I had them replace refrigerator). Toilet was constantly running. The property is in serious need of updating and repair. I did enjoy my stay, however.
The location was excellent. Walking distance to shopping and restaurants. Property is right on the beach and I had a beautiful view of the ocean from my balcony. Staff was very friendly. TV and refrigerator did not work (I had them replace refrigerator). Toilet was constantly running. The property is in serious need of updating and repair. I did enjoy my stay, however.
6
Janet
25 de fev. de 2025
·
Hospedou-se por 4 noites
Nice beach - basic hotel. Loud music all day from the beach club.
Nice beach - basic hotel. Loud music all day from the beach club.
6
Sibylle
2 de mar. de 2024
·
Hospedou-se por 2 noites
Super Lage direkt am Strand. Der Ort ist sehr schön und noch nicht ganz so überlaufen. Aber das Haus ist ziemlich in die Jahre gekommen und für die Zimmerausstattung viel zu teuer. Kein Schrank, kein Wasser zum Trinken. Die Terrasse liess sich nicht mehr verriegeln.
Super Lage direkt am Strand. Der Ort ist sehr schön und noch nicht ganz so überlaufen. Aber das Haus ist ziemlich in die Jahre gekommen und für die Zimmerausstattung viel zu teuer. Kein Schrank, kein Wasser zum Trinken. Die Terrasse liess sich nicht mehr verriegeln.
4
Lisa
2 de jan. de 2025
·
Hospedou-se por 9 noites
The photos are definitely old of this property - it's much more run down and in need of repair/renovations. It seems to be poorly managed and while some staff tried to be helpful, most were on the rude side and not the most welcoming. The booking we made clearly stated Queen bed but it was a twin when we arrived and the said it wasn't their fault, but rather Expedia's for translating wrong. We argued quite a while with them saying nothing else was available, but finally they came up with a room with a King bed so that was good (plus this room was way less dodgy that the first one!) Our first morning though as I we went to leave, the top deadbolt on the door was locked and wouldn't release - we were locked in the room. We called the front desk for help and they claimed they couldn't even find our reservation even after telling them our room number. Luckily my husband is handy managed to use our corkscrew for some MacGyver action and we got out (removed it completely so it wouldn't happen again) but with no help from staff. Only thing we liked about the property is that was directly on the beach. Puerto Morelos is a safe town to explore and location of the hotel is within walking distance of many great restaurants, shops, and town square. We loved the area, but would NEVER stay at this hotel again.
The photos are definitely old of this property - it's much more run down and in need of repair/renovations. It seems to be poorly managed and while some staff tried to be helpful, most were on the rude side and not the most welcoming. The booking we made clearly stated Queen bed but it was a twin when we arrived and the said it wasn't their fault, but rather Expedia's for translating wrong. We argued quite a while with them saying nothing else was available, but finally they came up with a room with a King bed so that was good (plus this room was way less dodgy that the first one!) Our first morning though as I we went to leave, the top deadbolt on the door was locked and wouldn't release - we were locked in the room. We called the front desk for help and they claimed they couldn't even find our reservation even after telling them our room number. Luckily my husband is handy managed to use our corkscrew for some MacGyver action and we got out (removed it completely so it wouldn't happen again) but with no help from staff. Only thing we liked about the property is that was directly on the beach. Puerto Morelos is a safe town to explore and location of the hotel is within walking distance of many great restaurants, shops, and town square. We loved the area, but would NEVER stay at this hotel again.
6
Maria Sarife
15 de ago. de 2024
·
Hospedou-se por 7 noites
Excellent location right by the ocean, small place & amazing staff; really good restaurant and food; wine sommelier. The property needs improvement as clearly needs maintenance in many aspects. TV didn’t work, bathroom faucet was really bad almost broken; very uncomfortable pillows, room’s door needed work and not very safe; WiFi didn’t work half my stay, staff said was the area but other businesses around had wifi.
Excellent location right by the ocean, small place & amazing staff; really good restaurant and food; wine sommelier. The property needs improvement as clearly needs maintenance in many aspects. TV didn’t work, bathroom faucet was really bad almost broken; very uncomfortable pillows, room’s door needed work and not very safe; WiFi didn’t work half my stay, staff said was the area but other businesses around had wifi.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente elogiada como amigável e prestativa, especialmente no clube de praia e no restaurante. No entanto, várias avaliações citam check-in lento ou confuso, má resolução de problemas ou reembolsos e políticas de espreguiçadeiras que podem prejudicar os hóspedes do hotel.
Avaliações dos hóspedes relacionadas
2
michelle
7 de mai. de 2025
·
Hospedou-se por 3 noites
Construction in the middle of the night with chainsaws. Reception of no assistance. Rude restuarabt and beach club staff that prioritizes non hotel day pass guesrs iver hitel guests and attempts to charge hitel guests for chairs. I was promised a refund but was never able to contact a manager and recieved nothing. Beautiful beach but too much hassle and security issues.
Construction in the middle of the night with chainsaws. Reception of no assistance. Rude restuarabt and beach club staff that prioritizes non hotel day pass guesrs iver hitel guests and attempts to charge hitel guests for chairs. I was promised a refund but was never able to contact a manager and recieved nothing. Beautiful beach but too much hassle and security issues.
10
Victor Manuel
4 de dez. de 2024
·
Hospedou-se por 2 noites
Execelente atención
Execelente atención
2
michelle
4 de mai. de 2025
·
Hospedou-se por 5 noites
I unfortunately had a terrible experience at this hotel during my 8 night stay between 24 april and 2 May 2025. On my first morning i was advised which beach chairs i was permitted to use. One hour later another staff member advised me i had to leave my beach chair as she had a reservation of non hotel guests arriving. Despite there being many ither chairs available, she insisted i abandon my chair. This was reported and i went to an another area of the beach for a chair. Upon arriving in this new area, the male worker informed me i had to pay for a chair.i advised him i was a guest and showed him my bracelet but he insisted i had to pay him to use the chair. This hapoened two days in a row. My hotel room was directly above the beach club restaurant and i overheard the waitress say she could wait until the lady (myself)leaves the hotel. On my last three nights, there was massive construction in the middle of the night consisting of chain saws, drilling and hammering. The times were between 11pm and 5 am. I have videos of the 3 separate nights with construction as i had to go to the lobby in the middle of the night as a single female and no assistance was provided. Despite my complaints and contunied requests to speak with a manager, i was told the manager would not arrive until after my check out time. After i checked out, the hotel did not reponse to a single message, call, or email. I am disturbed by this and will be seeking legal action. Please beware of this prop
I unfortunately had a terrible experience at this hotel during my 8 night stay between 24 april and 2 May 2025. On my first morning i was advised which beach chairs i was permitted to use. One hour later another staff member advised me i had to leave my beach chair as she had a reservation of non hotel guests arriving. Despite there being many ither chairs available, she insisted i abandon my chair. This was reported and i went to an another area of the beach for a chair. Upon arriving in this new area, the male worker informed me i had to pay for a chair.i advised him i was a guest and showed him my bracelet but he insisted i had to pay him to use the chair. This hapoened two days in a row. My hotel room was directly above the beach club restaurant and i overheard the waitress say she could wait until the lady (myself)leaves the hotel. On my last three nights, there was massive construction in the middle of the night consisting of chain saws, drilling and hammering. The times were between 11pm and 5 am. I have videos of the 3 separate nights with construction as i had to go to the lobby in the middle of the night as a single female and no assistance was provided. Despite my complaints and contunied requests to speak with a manager, i was told the manager would not arrive until after my check out time. After i checked out, the hotel did not reponse to a single message, call, or email. I am disturbed by this and will be seeking legal action. Please beware of this prop
10
Keri
12 de dez. de 2024
·
Hospedou-se por 3 noites
Absolutely wonderful, staff was top notch! The work so hard to make you happy!Will definitely be back!
Absolutely wonderful, staff was top notch! The work so hard to make you happy!Will definitely be back!
2
Mark
7 de abr. de 2024
·
Hospedou-se por 2 noites
Upon check in the front desk person brought another couple right up to our room walked right in and said he became confused as to what room we were in. They had different people at the front desk who were nice but the young male with a black mustache was absolutely horrible. He also quoted us a high price for a taxi and we found out that the front desk people get kick backs from the taxi drivers. Another front desk person even told us it was a lower price for a taxi. Our balcony had rickety broken down chairs. Out near the pool there were only two lounge chairs for all guests. The playground was just a bunch of wood put together and not safe. The Beach Club and restaurant staff were all very good though. The cleaning lady smiled and was friendly. If you stay in a palapa like we did expect the floors to be pretty dirty just quite naturally from the thatch. We had to ask for extra towels to put down on the floor so our feet were not dirty getting into bed. It is extremely loud at the beach club at night where music played till after midnight. We were on the tail end of the Easter holiday and on our second night stay, very loud music played till 5:15 a.m. from a surrounding restaurant. We had to leave white noise music on our phones all night and that did not even work. My wife used ear plugs and that did not work. Puerto Morales is absolutely beautiful and we love Mexico and the people. We have been to Mexico approximately 18 times and spent our honeymoon there 36 years ago.
Upon check in the front desk person brought another couple right up to our room walked right in and said he became confused as to what room we were in. They had different people at the front desk who were nice but the young male with a black mustache was absolutely horrible. He also quoted us a high price for a taxi and we found out that the front desk people get kick backs from the taxi drivers. Another front desk person even told us it was a lower price for a taxi. Our balcony had rickety broken down chairs. Out near the pool there were only two lounge chairs for all guests. The playground was just a bunch of wood put together and not safe. The Beach Club and restaurant staff were all very good though. The cleaning lady smiled and was friendly. If you stay in a palapa like we did expect the floors to be pretty dirty just quite naturally from the thatch. We had to ask for extra towels to put down on the floor so our feet were not dirty getting into bed. It is extremely loud at the beach club at night where music played till after midnight. We were on the tail end of the Easter holiday and on our second night stay, very loud music played till 5:15 a.m. from a surrounding restaurant. We had to leave white noise music on our phones all night and that did not even work. My wife used ear plugs and that did not work. Puerto Morales is absolutely beautiful and we love Mexico and the people. We have been to Mexico approximately 18 times and spent our honeymoon there 36 years ago.
10
Michelle
8 de mai. de 2023
·
Hospedou-se por 1 noite
The staff at the front desk (a woman in the morning and Alberto in the afternoon) was very friendly and helpful. There is a table set up in the "lobby" for excursions--Jesus was INCREDIBLY helpful and booked us a snorkeling excursion for just $25 each!!! A boat (for just the two of us) took us out to the reef (the largest reef in the western hemisphere btw) and a guide led us around several spots where we saw barracuda, lobster, puffer fish, an eel, parrot fish, coral, and LOTS of other fish and fauna. The on-site restaurant, Ki, was fabulous--the best food we had in Mexico (we spend a week in an all-inclusive in Cancun prior to coming here). Jesus also helped us book a taxi to the airport, and even took a photo of us heading off on the boat for our excursion. He was SO helpful. The hotel itself is a little dated and tired, but it is also ridiculously cheap, so this is one of those times where you get what you pay for. The shower was great and had very hot water, the balcony overlooked the restaurant and the beach but had lots of shade from the coconut palms and a breeze that was absolutely delightful. There were not many Americans, it seems this is a spot where Mexicans go to vacation, so it had a wonderful authentic vibe, very relaxed and chill. The sand is powdery and fine, there was a LOT of seaweed and it isn't raked up or removed, you just deal with it. The water was very calm, virtually no waves so if you don't mind the seaweed, it would be a great place for kids.
The staff at the front desk (a woman in the morning and Alberto in the afternoon) was very friendly and helpful. There is a table set up in the "lobby" for excursions--Jesus was INCREDIBLY helpful and booked us a snorkeling excursion for just $25 each!!! A boat (for just the two of us) took us out to the reef (the largest reef in the western hemisphere btw) and a guide led us around several spots where we saw barracuda, lobster, puffer fish, an eel, parrot fish, coral, and LOTS of other fish and fauna. The on-site restaurant, Ki, was fabulous--the best food we had in Mexico (we spend a week in an all-inclusive in Cancun prior to coming here). Jesus also helped us book a taxi to the airport, and even took a photo of us heading off on the boat for our excursion. He was SO helpful. The hotel itself is a little dated and tired, but it is also ridiculously cheap, so this is one of those times where you get what you pay for. The shower was great and had very hot water, the balcony overlooked the restaurant and the beach but had lots of shade from the coconut palms and a breeze that was absolutely delightful. There were not many Americans, it seems this is a spot where Mexicans go to vacation, so it had a wonderful authentic vibe, very relaxed and chill. The sand is powdery and fine, there was a LOT of seaweed and it isn't raked up or removed, you just deal with it. The water was very calm, virtually no waves so if you don't mind the seaweed, it would be a great place for kids.
4
Nicole Jennifer
16 de dez. de 2024
·
Hospedou-se por 9 noites
Stephanie, Laura and Sergio were all great along with the maids. Location to the beach and the lounge chairs - awesome view Management is RUDE and unaccommodating Maids let our friends into our locked room to get something of theirs out. - This shouldn't happen - it was there items 1 key only - even if 2 of you in the room No toilet seat in the women's in lobby in one stall No screen - and air cond. quit 2 nights No washcloths - manager told me to go buy my own No SAFE - we finally got 1 safe for 3 of our rooms to share - but wasn't secured down Big disappointed - Garden room looks over back of the hotel with a small garden section A visiting guest with MS was using a golf cart to get close to the stairs for easy of walking and the management stopped her from bringing golf cart close - this was in no way accommodating and should of been a good reason for an exception to the rules. Management said this was for safety - this was not a bunch of kids running around on a golf cart! Pool is under construction - never used it - along with building new rooms right next to the pool - loud and noisy. This seems like a rant and picky but this was too many things that can be easily fixed to not say anything. We understood that it was a 3 star and but I have a hard time with that rating.
Stephanie, Laura and Sergio were all great along with the maids. Location to the beach and the lounge chairs - awesome view Management is RUDE and unaccommodating Maids let our friends into our locked room to get something of theirs out. - This shouldn't happen - it was there items 1 key only - even if 2 of you in the room No toilet seat in the women's in lobby in one stall No screen - and air cond. quit 2 nights No washcloths - manager told me to go buy my own No SAFE - we finally got 1 safe for 3 of our rooms to share - but wasn't secured down Big disappointed - Garden room looks over back of the hotel with a small garden section A visiting guest with MS was using a golf cart to get close to the stairs for easy of walking and the management stopped her from bringing golf cart close - this was in no way accommodating and should of been a good reason for an exception to the rules. Management said this was for safety - this was not a bunch of kids running around on a golf cart! Pool is under construction - never used it - along with building new rooms right next to the pool - loud and noisy. This seems like a rant and picky but this was too many things that can be easily fixed to not say anything. We understood that it was a 3 star and but I have a hard time with that rating.
10
Jacqueline
28 de abr. de 2025
·
Hospedou-se por 3 noites
The front desk were extremely helpful and so friendly.
The front desk were extremely helpful and so friendly.
4
Hilda L
19 de mar. de 2025
·
Hospedou-se por 1 noite
La experiencia de llegada es buena, la persona del front (mañana) muy amable y atento. No tuvimos agua caliente por la noche en la hab 306K, al reportarlo el recepcionista de tarde maldijo frente a nosotros (no en ofensa sino como reacción) e hizo lo mismo en dos ocasiones más cuando fue a comprobar que no salía agua de la regadera. Su respuesta?“Sí, hay que dejar el agua caer por al menos 10 MINUTOS y después sale caliente” vaya cuidado del medio ambiente, y aún así, nunca salió ni siquiera agua así que optamos por agua fría, gracias a ello llegamos muy tarde a nuestra reserva de restaurante y obviamente la perdimos, dejándonos una amarga noche. Una manivela de la hab 305K está cubierta de sarro, la ventana tiene moho, un hueco en lugar de lámpara, pedazos de pared sin molduras, lámparas llenas de lo que parecen mosquitos muertos, un hueco que lleva tuberías abierto, un niño fácilmente podría caer por ahí, las cortinas con hoyos…mucho mantenimiento y aseo le hace falta, pero MUCHO. La respuesta del gerente Fernando? Pues sí, es lo que hay. Al comentarle lo acontecido por la noche, nos ofrecieron late check out hasta las 2 (ya que tenían llegadas y a las 3 es el check in así que entendemos que no era posible más tarde) sin embargo pudieron ofrecernos algo más como compensación o disculpas pero no, optaron por dejarlo así dejándonos claro el nulo interés. Pedro, Stefy(?) y el chico que nos atendió el primer día en restaurante/Beach Club EXCELENTES! Buena atención y servicio!
La experiencia de llegada es buena, la persona del front (mañana) muy amable y atento. No tuvimos agua caliente por la noche en la hab 306K, al reportarlo el recepcionista de tarde maldijo frente a nosotros (no en ofensa sino como reacción) e hizo lo mismo en dos ocasiones más cuando fue a comprobar que no salía agua de la regadera. Su respuesta?“Sí, hay que dejar el agua caer por al menos 10 MINUTOS y después sale caliente” vaya cuidado del medio ambiente, y aún así, nunca salió ni siquiera agua así que optamos por agua fría, gracias a ello llegamos muy tarde a nuestra reserva de restaurante y obviamente la perdimos, dejándonos una amarga noche. Una manivela de la hab 305K está cubierta de sarro, la ventana tiene moho, un hueco en lugar de lámpara, pedazos de pared sin molduras, lámparas llenas de lo que parecen mosquitos muertos, un hueco que lleva tuberías abierto, un niño fácilmente podría caer por ahí, las cortinas con hoyos…mucho mantenimiento y aseo le hace falta, pero MUCHO. La respuesta del gerente Fernando? Pues sí, es lo que hay. Al comentarle lo acontecido por la noche, nos ofrecieron late check out hasta las 2 (ya que tenían llegadas y a las 3 es el check in así que entendemos que no era posible más tarde) sin embargo pudieron ofrecernos algo más como compensación o disculpas pero no, optaron por dejarlo así dejándonos claro el nulo interés. Pedro, Stefy(?) y el chico que nos atendió el primer día en restaurante/Beach Club EXCELENTES! Buena atención y servicio!
10
Melissa Ann
9 de set. de 2025
·
Hospedou-se por 3 noites
The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.
The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Excelente localização à beira-mar, a uma curta distância a pé da cidade, restaurantes e snorkeling; muitos valorizam a vista e o acesso direto à praia. Alguns hóspedes acharam a sinalização na estrada ou as indicações difíceis de seguir.
Avaliações dos hóspedes relacionadas
10
Synnovia
8 de abr. de 2024
·
Hospedou-se por 3 noites
Location was great. Right on the beach and the city of Puerto Morelos is a hidden gem.
Location was great. Right on the beach and the city of Puerto Morelos is a hidden gem.
10
CJ
6 de fev. de 2025
·
Hospedou-se por 3 noites
This place was a great getaway right on the beach in a quieter town. The staff was amazing, room cleaned daily. I only have 2 complaints. First it's impossible to find. Need better location instructions. Second, I came to the beach with my family to enjoy the fresh air. I couldn't sit on my balcony, in a beach chair, or at the restaurant without people chain-smoking everywhere. It ruins the nice outdoors. Please become a non-smoking property and we will return.
This place was a great getaway right on the beach in a quieter town. The staff was amazing, room cleaned daily. I only have 2 complaints. First it's impossible to find. Need better location instructions. Second, I came to the beach with my family to enjoy the fresh air. I couldn't sit on my balcony, in a beach chair, or at the restaurant without people chain-smoking everywhere. It ruins the nice outdoors. Please become a non-smoking property and we will return.
8
Ankitkumar
16 de jan. de 2025
·
Hospedou-se por 3 noites
Very near to beach. 🏖️ overall clean and nearly all amnesty available. Just need to buy a drinking water from local market (Oxxo)- cheaper and easy. Well They can fill your empty bottle.
Very near to beach. 🏖️ overall clean and nearly all amnesty available. Just need to buy a drinking water from local market (Oxxo)- cheaper and easy. Well They can fill your empty bottle.
8
Kathy
24 de abr. de 2025
·
Hospedou-se por 3 noites
Great property for the price. Beautiful beach area, walkable to town square and many restaurants. Ice cold A/C in room, ocean view with chairs on balcony. Like others have said, the shower head needs replacing, not much pressure. Pool needs more water and more frequent cleaning, but I spent all my days at the beach, so the pool wasn't a big deal for me.
Great property for the price. Beautiful beach area, walkable to town square and many restaurants. Ice cold A/C in room, ocean view with chairs on balcony. Like others have said, the shower head needs replacing, not much pressure. Pool needs more water and more frequent cleaning, but I spent all my days at the beach, so the pool wasn't a big deal for me.
10
federico Leon
10 de jul. de 2025
·
Hospedou-se por 5 noites
Great staying. Very close to the sea (walking). Excellent restaurant.
Great staying. Very close to the sea (walking). Excellent restaurant.
10
Lisa
25 de jul. de 2025
·
Hospedou-se por 1 noite
Great location
Great location
6
Sibylle
2 de mar. de 2024
·
Hospedou-se por 2 noites
Super Lage direkt am Strand. Der Ort ist sehr schön und noch nicht ganz so überlaufen. Aber das Haus ist ziemlich in die Jahre gekommen und für die Zimmerausstattung viel zu teuer. Kein Schrank, kein Wasser zum Trinken. Die Terrasse liess sich nicht mehr verriegeln.
Super Lage direkt am Strand. Der Ort ist sehr schön und noch nicht ganz so überlaufen. Aber das Haus ist ziemlich in die Jahre gekommen und für die Zimmerausstattung viel zu teuer. Kein Schrank, kein Wasser zum Trinken. Die Terrasse liess sich nicht mehr verriegeln.
8
Jeremey
13 de mar. de 2024
·
Hospedou-se por 3 noites
Great value and an amazing beach front location. Puerto Morelos is a most stay town.
Great value and an amazing beach front location. Puerto Morelos is a most stay town.
10
Melissa Ann
9 de set. de 2025
·
Hospedou-se por 3 noites
The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.
The moment you walk in your greeted by very friendly staff Fernando was very nice. The room was clean and housekeeping came in every day which I love. There are many dining options within walking distance. The view of the beach is amazing literally can sit on your porch and just take in the views. It’s very lively on the weekends. I will be back again. This was my second time staying at Ojo de Agua. They also have transportation services for a fee but it’s worth it. Thank you again to all the staff for making my trip relaxing.
10
Rosa
13 de fev. de 2024
·
Hospedou-se por 1 noite
Great location, beach area excellent, nice swimming pool, restaurant is has nice menu and healthy options as well. Staff very nice.
Great location, beach area excellent, nice swimming pool, restaurant is has nice menu and healthy options as well. Staff very nice.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O restaurante no local, especialmente o Ki, recebe elogios consistentes pelos cafés da manhã e refeições saborosas com vista para a praia, embora alguns achem os preços altos ou as opções limitadas durante eventos particulares. A experiência gastronômica geral é mais positiva do que negativa.
Avaliações dos hóspedes relacionadas
10
Cesar
26 de abr. de 2025
·
Hospedou-se por 1 noite
Beautiful beach view, had the best pulpo dinner at the restaurant in the hotel and very friendly staff at the restaurant.
Beautiful beach view, had the best pulpo dinner at the restaurant in the hotel and very friendly staff at the restaurant.
6
Amy
27 de dez. de 2024
·
Hospedou-se por 3 noites
The beach and restaurant were great, the staff at the beach excellent.
The beach and restaurant were great, the staff at the beach excellent.
10
Derek
8 de abr. de 2025
·
Hospedou-se por 1 noite
Great stay at this ocean side hotel and beach club. Simple rooms at modest prices and it was nice to have a view of ocean from our room balcony. The beach club access was included in our stay and the restaurant service was excellent. Will be back to this location in our next trip to 🇲🇽👍😁.
Great stay at this ocean side hotel and beach club. Simple rooms at modest prices and it was nice to have a view of ocean from our room balcony. The beach club access was included in our stay and the restaurant service was excellent. Will be back to this location in our next trip to 🇲🇽👍😁.
8
Shane
11 de mar. de 2025
·
Hospedou-se por 4 noites
Property is in a fantastic beachfront location, but is in desperate need of some serious updates and repairs. It is currently a bit of a construction site as they add on what look like nice units behind the older beachfront complex. It felt like it was a bit understaffed, but Stephanie at the Beach Club was EXCEPTIONAL - she should be moved into management. The food was excellent, but the onsite restaurant "Ki" was largely empty at night, despite its good food and wonderful beachfront ambience. Beachclub is fully hopping during the day, but the property is quiet and peaceful after dark. The pool is suitable and used mostly by young families who don't mind being in the middle of the construction. Overall, it has a 5 star location with a 4 star beachclub, and at best 3 star amenities. Let me be clear - this property is about the location. And thank you Stephanie and Diego!!!
Property is in a fantastic beachfront location, but is in desperate need of some serious updates and repairs. It is currently a bit of a construction site as they add on what look like nice units behind the older beachfront complex. It felt like it was a bit understaffed, but Stephanie at the Beach Club was EXCEPTIONAL - she should be moved into management. The food was excellent, but the onsite restaurant "Ki" was largely empty at night, despite its good food and wonderful beachfront ambience. Beachclub is fully hopping during the day, but the property is quiet and peaceful after dark. The pool is suitable and used mostly by young families who don't mind being in the middle of the construction. Overall, it has a 5 star location with a 4 star beachclub, and at best 3 star amenities. Let me be clear - this property is about the location. And thank you Stephanie and Diego!!!
8
Pascale
5 de nov. de 2025
·
Hospedou-se por 2 noites
Very nice hotel near the beach. However, the resraurant food is not great.
Very nice hotel near the beach. However, the resraurant food is not great.
10
Matthew
5 de fev. de 2026
·
Hospedou-se por 6 noites
Sweet spot and get the breakfast package.🤘🙏
Sweet spot and get the breakfast package.🤘🙏
8
Markus
6 de fev. de 2024
·
Hospedou-se por 5 noites
Note that the hotel and beach club are separate properties with different receptions. Our shuttle dropped us off at the hotel and we had to haul our luggage to the beach club in pouring rain - no fun. The best thing about the beach club is the location. We were literally stepping from our room onto the beach. There are plenty of lounge chairs under palm trees. The beach is shallow with fine sand. We didn't have a big seaweed problem in January. It's a 10 min walk into town and there are tons of restaurants nearby. The food at the beach club was surprisingly good, esp. breakfast and dinner. On the downside, it is certainly a more dated place with limited amenities. The pool was cloudy but we prefer the ocean anyway. Our bathroom had a foul smell until I fixed the drain under the sink. The cleaning team did a good job daily. So, overall good value for money if you don't want to pay the hefty resort prizes, want easy beach and town access but can live with some compromises.
Note that the hotel and beach club are separate properties with different receptions. Our shuttle dropped us off at the hotel and we had to haul our luggage to the beach club in pouring rain - no fun. The best thing about the beach club is the location. We were literally stepping from our room onto the beach. There are plenty of lounge chairs under palm trees. The beach is shallow with fine sand. We didn't have a big seaweed problem in January. It's a 10 min walk into town and there are tons of restaurants nearby. The food at the beach club was surprisingly good, esp. breakfast and dinner. On the downside, it is certainly a more dated place with limited amenities. The pool was cloudy but we prefer the ocean anyway. Our bathroom had a foul smell until I fixed the drain under the sink. The cleaning team did a good job daily. So, overall good value for money if you don't want to pay the hefty resort prizes, want easy beach and town access but can live with some compromises.
4
Connie
28 de mar. de 2025
·
Hospedou-se por 1 noite
We didn’t really have access to anything with our beach club pass: the Resteraunt was closed for a private function and the pool was full of scuba divers. The property needs major renovations. Beds were uncomfortable. Positives: Staff were friendly. The area itself is amazing. Best Mexican food of the trip. The beach is a few steps away. Very charming little town.
We didn’t really have access to anything with our beach club pass: the Resteraunt was closed for a private function and the pool was full of scuba divers. The property needs major renovations. Beds were uncomfortable. Positives: Staff were friendly. The area itself is amazing. Best Mexican food of the trip. The beach is a few steps away. Very charming little town.
10
Javier
26 de ago. de 2025
·
Hospedou-se por 1 noite
great place, very well located at the beach. The rooms are nice. The restaurante service was very good and also it had very good prices overall!
great place, very well located at the beach. The rooms are nice. The restaurante service was very good and also it had very good prices overall!
10
Rosa
13 de fev. de 2024
·
Hospedou-se por 1 noite
Great location, beach area excellent, nice swimming pool, restaurant is has nice menu and healthy options as well. Staff very nice.
Great location, beach area excellent, nice swimming pool, restaurant is has nice menu and healthy options as well. Staff very nice.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
LUIZ VINICIUS
25 de abr. de 2026
·
Hospedou-se por 2 noites
Pé na área com ótimo Beach club com preços acessíveis.
Pé na área com ótimo Beach club com preços acessíveis.
8
Miguel
há 4 semanas
·
Hospedou-se por 1 noite
Ubicación perfecta frente a la playa, habitaciones con Aire Acondicionado, camas y almohadas cómodas, los baños requieren un poco de mantenimiento. Cuenta con estacionamiento. Lugar cerca de bares y restaurantes. Tiene su propio bar y restaurante con club de playa, el personal es sumamente amable, la alberca es bonita y limpia. Los precios de alimentos y bebidas están dentro del margen de costos.
Ubicación perfecta frente a la playa, habitaciones con Aire Acondicionado, camas y almohadas cómodas, los baños requieren un poco de mantenimiento. Cuenta con estacionamiento. Lugar cerca de bares y restaurantes. Tiene su propio bar y restaurante con club de playa, el personal es sumamente amable, la alberca es bonita y limpia. Los precios de alimentos y bebidas están dentro del margen de costos.
6
Eduardo
16 de ago. de 2026
·
Hospedou-se por 2 noites
Un lugar poco aseado y con normas estrictas que no encajan con el servicio, ni con la experiencia que ofrecen. Está bien si lo que buscas es algo frente al mar pero no para disfrutar, ya que la alberca está sucia, los alimentos y bebidas son mediocres, el servicio deja mucho que desear y las personas que administran son algo oscas.
Un lugar poco aseado y con normas estrictas que no encajan con el servicio, ni con la experiencia que ofrecen. Está bien si lo que buscas es algo frente al mar pero no para disfrutar, ya que la alberca está sucia, los alimentos y bebidas son mediocres, el servicio deja mucho que desear y las personas que administran son algo oscas.
8
Yadira
27 de jul. de 2026
·
Hospedou-se por 4 noites
De pronto parece sucio pero más bien es un poco maltratadas las cosas. Pero en general bien. Faltó cortina para tapar la claridad de la mañana y un par de sillas y mesa apoyarían para estar cómodos. El restaurante estuvo muy delicioso todo lo que pedimos Zona de camastros está muy a gusto porque dan sombra las palmeras
De pronto parece sucio pero más bien es un poco maltratadas las cosas. Pero en general bien. Faltó cortina para tapar la claridad de la mañana y un par de sillas y mesa apoyarían para estar cómodos. El restaurante estuvo muy delicioso todo lo que pedimos Zona de camastros está muy a gusto porque dan sombra las palmeras
10
Panagiota
8 de jun. de 2026
·
Hospedou-se por 2 noites
Had a lovely day and I would recommend it
Had a lovely day and I would recommend it
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:30
Antes de 11:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-03: 73.77222617604065USD
- 2026-11-04: 75.77784219078063USD
- 2026-11-05: 83.48515960516357USD
- 2026-11-06: 73.79302875646972USD
- 2026-11-07: 74.802224349411USD
- 2026-11-08: 76.60000344007874USD
- 2026-11-09: 75.26723886190796USD
- 2026-11-10: 68.60708625711823USD
- 2026-11-11: 73.53336996881103USD
- 2026-11-12: 73.31999542015075USD
- 2026-11-13: 77.09862146054077USD
- 2026-11-14: 76.56076786741637USD
- 2026-11-15: 75.24975027076721USD
- 2026-11-16: 76.80514452830505USD
- 2026-11-17: 75.23012389897156USD
- 2026-11-18: 81.62041389157103USD
- 2026-11-19: 78.28342414390563USD
- 2026-11-20: 84.21826383143615USD
- 2026-11-21: 76.57083861724853USD
- 2026-11-22: 78.2399387663269USD
- 2026-11-23: 88.35638044042967USD
- 2026-11-24: 81.85954483366393USD
- 2026-11-25: 81.1499647800598USD
- 2026-11-26: 82.44649869813537USD
- 2026-11-27: 78.48994749191284USD
- 2026-11-28: 78.92056863371276USD
- 2026-11-29: 71.6963939400711USD
- 2026-11-30: 75.70528643048095USD
- 2026-12-01: 72.78259685664368USD
- 2026-12-02: 81.1200015090332USD
- 2026-12-03: 86.76176778115844USD
- 2026-12-04: 86.20109402345275USD
- 2026-12-05: 70.97899252832794USD
- 2026-12-06: 82.92407374516296USD
- 2026-12-07: 71.89269199988556USD
- 2026-12-08: 75.76776285548401USD
- 2026-12-09: 75.64488768788146USD
- 2026-12-10: 76.77252834875488USD
- 2026-12-11: 82.92407374516296USD
- 2026-12-12: 78.4841093760681USD
- 2026-12-13: 73.39022451957702USD
- 2026-12-14: 76.26687024742127USD
- 2026-12-15: 72.94640751887512USD
- 2026-12-16: 77.09862146054077USD
- 2026-12-17: 75.33472919816589USD
- 2026-12-18: 91.49643680390929USD
- 2026-12-19: 79.67070642150878USD
- 2026-12-20: 78.64212484977722USD
- 2026-12-21: 126.89261550830078USD
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: 163.01600881033323USD
- 2026-12-25: 156.21060302478026USD
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: 172.56254735241697USD
- 2027-01-03: 149.78852105722044USD
Esta propriedade não realiza check-in após o horário comercial. A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Os hóspedes devem entrar em contato com a propriedade com antecedência para solicitar estacionamento no local
- Esta propriedade aceita cartões de crédito e cartões de débito. Não são aceitos pagamentos em dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e kit de primeiros socorros
- É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
- Há necessidade de carro para o transporte de/para a propriedade.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Há possibilidade de check-in sem contato e check-out sem contato.
- Taxa de café da manhã completo: MXN 280 para adultos e MXN 280 para crianças
- Taxa de traslado de/para o aeroporto: MXN 900 por veículo (só ida, ocupação máxima de 4)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Serviços
Serviços domésticos
Armazenamento de bagagem
Check-in/check-out expresso
24-Hour Front Desk
Concierge Services
Estacionamento
Estacionamento
Transporte de e para o aeroporto
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Geral
Restaurante
Quartos de não fumantes
Área de piquenique/Mesas
Sala para família
Beach Sun Loungers
Atividades
Piscina
Jardim
Praia (na proximidade)
Mergulho
Pesca
Cavalgada
Piscina para crianças
Piscina externa
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Internet
Wi-fi grátis