WE Hotel Toya - Dusit Collection
$378
/ night
Avg. for September
Prices for WE Hotel Toya - Dusit Collection
Select dates to see prices and availability
$378
/ night
Avg. for September
Monthly average prices
Nightly prices at WE Hotel Toya - Dusit Collection average $256 in March, the cheapest month, and $397 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $382 |
| February | $397 |
| March | $256 |
| April | $257 |
| May | $394 |
| June | $276 |
| July | $335 |
| August | $354 |
| September | $378 |
| October | $365 |
| November | $348 |
| December | $396 |
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Sep · $378
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Most expensive: February (~$397)
Cheapest: March (~$256)
About this property
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and gift shops/newsstands.
Amenities
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and gift shops/newsstands.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Dining
At WE Hotel Toya - Dusit Collection, enjoy a satisfying meal at the restaurant. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Local cuisine breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Rooms
Make yourself at home in one of the 55 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
Location
When you stay at WE Hotel Toya - Dusit Collection in Toyako, you'll be on a lake, within a 15-minute walk of Lake Toya and Shikotsu-Toya National Park. This hotel is 11.6 mi (18.7 km) from Rusutsu Resort and 3 mi (4.8 km) from Silo Observatory.
What's nearby
Lake Toya(0.4 miles)
Shikotsu-Toya National Park(0.7 miles)
Silo Observatory(3.1 miles)
Usuzanfunka Memorial Park(6.7 miles)
Toyako Hot Spring(7.5 miles)
Kimundo Waterfall(7.5 miles)
Toyako Onsen(8.1 miles)
Showa Shinzan(10.1 miles)
Zenko-ji Temple(11.4 miles)
Sobetsu Samuzu Road Station(11.5 miles)
Showashinzan Ropeway(11.6 miles)
Rusutsu Resort(11.6 miles)
Showa-shinzan(11.6 miles)
Sobetsujohokanai(11.9 miles)
Road Station Makkari Flower Center(13.6 miles)
The nearest major airport is New Chitose Intl. Airport (CTS)(65.5 miles)
Location
Abuta-gun Toyakocho 293-1, Tōya, Toyako, Abuta, Japan
Lake Toya (0.4 miles)
Shikotsu-Toya National Park (0.7 miles)
Silo Observatory (3.1 miles)
Usuzanfunka Memorial Park (6.7 miles)
Toyako Hot Spring (7.5 miles)
Kimundo Waterfall (7.5 miles)
Room options
15
Deluxe Room, 1 King Bed, Lake View
Room details
1 King Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
1
Deluxe Room, 1 Twin Bed, Lake View
Room details
1 Twin Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
10
Deluxe Room, 3 Twin Beds, Lake View
Room details
3× Twin Beds
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
2
Villa, 1 King Bed
Room details
1 King Bed
Sleeps 6
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of WE Hotel Toya - Dusit Collection
8.5
Very good
Based on 1,448 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across reviews, WE Hotel Toya earns praise for serene lake views, modern design, clean, spacious rooms, and relaxing onsen areas, creating a quiet retreat that many found peaceful and well-suited for unwinding away from town.
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What guests think
Across reviews, WE Hotel Toya earns praise for serene lake views, modern design, clean, spacious rooms, and relaxing onsen areas, creating a quiet retreat that many found peaceful and well-suited for unwinding away from town.
Food feedback ranges from excellent to underwhelming for the price, and nearby dining and activities are limited, so many relied on the hotel's meals and shuttle. Guestrooms feature sweeping lake views and many include balcony tubs; several note design quirks like low faucets or few hooks, privacy concerns around outdoor baths, occasional insects, and sometimes lukewarm outdoor onsen water. Service is frequently described as friendly and accommodating, though some experienced communication lapses, menu mix ups, understaffing or inflexibility, and missed information about options. Expect a stylish, tranquil stay focused on views and relaxation.
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AI-generated summary based on recent guest reviews
Facilities
Indoor and outdoor onsen draw praise, and many rooms have balcony tubs; however, some report lukewarm outdoor pools in winter, in-room tubs using regular hot water and feeling exposed, and limited entertainment on site. Villa guests may need to walk or drive to the main onsen.
Related guest reviews
10
Ting Yan Tinnie
Jan 15, 2026
·
Stayed 1 night
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
10
Camilla
Jan 18, 2025
·
Stayed 4 nights
We stayed at the WE Toya as our home base for a Rusutsu ski trip. It was fabulous. The onsen was so lovely and the staff were friendly and helpful. We never ate at the restaurant for dinner, but the breakfast buffet was super. The rooms are very large and the one time the onsen was closed for cleaning, we used the balcony tub and it was delightful. We would definitely stay here again!
We stayed at the WE Toya as our home base for a Rusutsu ski trip. It was fabulous. The onsen was so lovely and the staff were friendly and helpful. We never ate at the restaurant for dinner, but the breakfast buffet was super. The rooms are very large and the one time the onsen was closed for cleaning, we used the balcony tub and it was delightful. We would definitely stay here again!
8
So Kuen
Aug 1, 2023
·
Stayed 2 nights
Spacious room with fantastic lake view. Outdoor bathtub was great as you can see the peaceful lake view under beautiful sunset. Unfortunately, at night time, you may have to stay with the little insets if you still choose to bath outside 😂
Spacious room with fantastic lake view. Outdoor bathtub was great as you can see the peaceful lake view under beautiful sunset. Unfortunately, at night time, you may have to stay with the little insets if you still choose to bath outside 😂
10
John
Oct 5, 2023
·
Stayed 2 nights
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
8
Lisa
Jul 16, 2025
·
Stayed 2 nights
The hotel looks absolutely stunning, the window is beautiful, you can see the whole lake view. It looks like a painting. The food is amazing, I told the hotel that I don’t eat fish and they were able to offer me alternatives. There is one outdoor onsen and one indoor, both are stunning. But, as an onsen hotel, there is not much to do within the hotel nor around the hotel. I didn’t know there is Omakase option until the day I leave, I hope the staff told me about it.
The hotel looks absolutely stunning, the window is beautiful, you can see the whole lake view. It looks like a painting. The food is amazing, I told the hotel that I don’t eat fish and they were able to offer me alternatives. There is one outdoor onsen and one indoor, both are stunning. But, as an onsen hotel, there is not much to do within the hotel nor around the hotel. I didn’t know there is Omakase option until the day I leave, I hope the staff told me about it.
10
Eddie
Feb 16, 2023
·
Stayed 1 night
沒有太多娛樂設施，員工服務很好
沒有太多娛樂設施，員工服務很好
8
Rex
Aug 12, 2023
·
Stayed 1 night
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
8
Anabela
Jan 8, 2026
·
Stayed 2 nights
view and villa was spectacular, but their service waqs poor, lack of staff and inflexibility. the rooms also have sink bugs (we killed 3) around so pest control is needed. the villa was luxurious but the villa is away from the main building so villa guest are on their own pretty much with zero support. the onsen is also in main building so u have to drive to get there or walk in the snow. veryall value for money (given its 1000$ USD a night...im not sure its value for money is there...maybe 600USD / night more like it.
view and villa was spectacular, but their service waqs poor, lack of staff and inflexibility. the rooms also have sink bugs (we killed 3) around so pest control is needed. the villa was luxurious but the villa is away from the main building so villa guest are on their own pretty much with zero support. the onsen is also in main building so u have to drive to get there or walk in the snow. veryall value for money (given its 1000$ USD a night...im not sure its value for money is there...maybe 600USD / night more like it.
2
Po Yan
Feb 13, 2023
·
Meal included in the restaurant is worst i ever had in japan onsen hotel. And the bot bath at room is only hot water but not onsen, which is totally exposed to public. The only good part is the hotel view of lake toya
Meal included in the restaurant is worst i ever had in japan onsen hotel. And the bot bath at room is only hot water but not onsen, which is totally exposed to public. The only good part is the hotel view of lake toya
6
Shiori
Oct 17, 2022
·
Stayed 1 night
高台の高層階から望む、洞爺湖へ開けた眺望は素晴らしかったです。 客室バルコニーの露天風呂はメッシュフェンスのみだった為、入浴する勇気は無く。もう少し民家に対して目隠しがあれば…と思うと残念。 大浴場の露天風呂も、きっと外から裸が見えるのだろうな…と諦めと覚悟で湯船に浸かりました。 しかし、ロケーションと眺めと浴槽の設計は本当に素晴らしく、光り輝く水面に体を浸しながらワクワクドキドキする開放的な入浴体験でした。 朝風呂もお薦めです。 内装と増築を織り混ぜたリノベーションでの変貌ぶりは驚きました。 ただし、お部屋のクォリティに比して、夕食とスタッフの接客が残念でした。 夕食は9000円のコースなので期待しましたが、、可もなく不可もなくもうひとつでした。 スタッフの方々への印象は、食事の時間だから余計にだらしない身なりとボソボソとした話し方が気になりました。辛辣な口コミを書くのは初めてですが非常に勿体ない。 金額は高すぎる印象です。 宿泊代がそれなりに高いので、もう少し洗練されたサービスへ変わっていくことを期待します。
高台の高層階から望む、洞爺湖へ開けた眺望は素晴らしかったです。 客室バルコニーの露天風呂はメッシュフェンスのみだった為、入浴する勇気は無く。もう少し民家に対して目隠しがあれば…と思うと残念。 大浴場の露天風呂も、きっと外から裸が見えるのだろうな…と諦めと覚悟で湯船に浸かりました。 しかし、ロケーションと眺めと浴槽の設計は本当に素晴らしく、光り輝く水面に体を浸しながらワクワクドキドキする開放的な入浴体験でした。 朝風呂もお薦めです。 内装と増築を織り混ぜたリノベーションでの変貌ぶりは驚きました。 ただし、お部屋のクォリティに比して、夕食とスタッフの接客が残念でした。 夕食は9000円のコースなので期待しましたが、、可もなく不可もなくもうひとつでした。 スタッフの方々への印象は、食事の時間だから余計にだらしない身なりとボソボソとした話し方が気になりました。辛辣な口コミを書くのは初めてですが非常に勿体ない。 金額は高すぎる印象です。 宿泊代がそれなりに高いので、もう少し洗練されたサービスへ変わっていくことを期待します。
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and bathing areas are consistently clean and well kept. A few reviews mention insects, especially near outdoor baths or villas.
Related guest reviews
8
PEI CHEN
Aug 11, 2024
·
Stayed 1 night
有蟲可是空間與設計超棒，早餐比較簡略，景觀無敵
有蟲可是空間與設計超棒，早餐比較簡略，景觀無敵
10
Amana
Jan 11, 2025
·
Stayed 5 nights
We liked the cleanliness, the friendly staff, and views from the onsen to the lake.
We liked the cleanliness, the friendly staff, and views from the onsen to the lake.
10
SEOLA
Feb 26, 2026
·
Stayed 3 nights
고요한 we hotel에서 잘 쉬고 잘먹고 왔습니다. 눈이 많이 오고 인프라가 적은 곳이어서 걱정이 조금 있있었는데 친절한 직원분들과 깨끗한 객실에서 맘 놓고 잘 쉬었어요. 특히 조식과 석식시간이 아주 편안하게 제찰 식재료로 식사할수 있어서 아주 좋았습니다. 3일동안의 저녁식사를 하는동안 메뉴가 겹치지 않게 신경써주신 부분도 너무 감사했어요! (우엉스프가 너무 맛있어서 또 생각납니다^^) 다음에 따듯한때 다시 방문하고 싶습니다.
고요한 we hotel에서 잘 쉬고 잘먹고 왔습니다. 눈이 많이 오고 인프라가 적은 곳이어서 걱정이 조금 있있었는데 친절한 직원분들과 깨끗한 객실에서 맘 놓고 잘 쉬었어요. 특히 조식과 석식시간이 아주 편안하게 제찰 식재료로 식사할수 있어서 아주 좋았습니다. 3일동안의 저녁식사를 하는동안 메뉴가 겹치지 않게 신경써주신 부분도 너무 감사했어요! (우엉스프가 너무 맛있어서 또 생각납니다^^) 다음에 따듯한때 다시 방문하고 싶습니다.
10
Shinya
Oct 23, 2022
·
Stayed 1 night
チェックイン時の接客をはじめ、部屋の清潔感・クオリティ、食事の美味しさ等、どれも素晴らしかったです。
チェックイン時の接客をはじめ、部屋の清潔感・クオリティ、食事の美味しさ等、どれも素晴らしかったです。
8
So Kuen
Aug 1, 2023
·
Stayed 2 nights
Spacious room with fantastic lake view. Outdoor bathtub was great as you can see the peaceful lake view under beautiful sunset. Unfortunately, at night time, you may have to stay with the little insets if you still choose to bath outside 😂
Spacious room with fantastic lake view. Outdoor bathtub was great as you can see the peaceful lake view under beautiful sunset. Unfortunately, at night time, you may have to stay with the little insets if you still choose to bath outside 😂
10
Hyun Soon
Aug 16, 2024
·
Stayed 1 night
규모는 작지만 너무너무 깨끗하고 룸의 청결도나 인테리어도 훌륭했어요. 뷰도 너무 좋고 음식도 맛있습니다. 직원들도 매우 친절합니다. 온센탕이 너무 멋졌고 깨끗해서 맘에 쏙 들었어요. 토야호 중심에서 조금 떨어져 있지만 조용히 쉬기에는 최고 입니다.
규모는 작지만 너무너무 깨끗하고 룸의 청결도나 인테리어도 훌륭했어요. 뷰도 너무 좋고 음식도 맛있습니다. 직원들도 매우 친절합니다. 온센탕이 너무 멋졌고 깨끗해서 맘에 쏙 들었어요. 토야호 중심에서 조금 떨어져 있지만 조용히 쉬기에는 최고 입니다.
10
Pok
Mar 21, 2023
·
Stayed 2 nights
員工態度友善，房間設施完善。 晚餐十分豐富美味，浴場十分整潔，風景也非常好
員工態度友善，房間設施完善。 晚餐十分豐富美味，浴場十分整潔，風景也非常好
10
Iris
Dec 18, 2023
·
Stayed 2 nights
Thank you very much to the hotel for providing me with a delightful experience. The decoration is beautiful, very clean, and spacious. The environment and the scenery are excellent. The staff is friendly and polite. I will definitely come back and recommend it to other friends.
Thank you very much to the hotel for providing me with a delightful experience. The decoration is beautiful, very clean, and spacious. The environment and the scenery are excellent. The staff is friendly and polite. I will definitely come back and recommend it to other friends.
8
Anabela
Jan 8, 2026
·
Stayed 2 nights
view and villa was spectacular, but their service waqs poor, lack of staff and inflexibility. the rooms also have sink bugs (we killed 3) around so pest control is needed. the villa was luxurious but the villa is away from the main building so villa guest are on their own pretty much with zero support. the onsen is also in main building so u have to drive to get there or walk in the snow. veryall value for money (given its 1000$ USD a night...im not sure its value for money is there...maybe 600USD / night more like it.
view and villa was spectacular, but their service waqs poor, lack of staff and inflexibility. the rooms also have sink bugs (we killed 3) around so pest control is needed. the villa was luxurious but the villa is away from the main building so villa guest are on their own pretty much with zero support. the onsen is also in main building so u have to drive to get there or walk in the snow. veryall value for money (given its 1000$ USD a night...im not sure its value for money is there...maybe 600USD / night more like it.
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AI-generated summary based on recent guest reviews
Rooms
Guestrooms offer sweeping lake views, comfortable beds, and, in many cases, private balcony tubs. Noted drawbacks include low basin faucets, few bathroom hooks, some non separated layouts, occasional small rooms, and balcony tubs that feel exposed or are not onsen-fed.
Related guest reviews
10
Ting Yan Tinnie
Jan 15, 2026
·
Stayed 1 night
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
10
Tung Yiu
Jul 3, 2024
·
Stayed 1 night
The room is very nice to see the great view.
The room is very nice to see the great view.
8
Kit Fai
Jun 24, 2024
·
Stayed 2 nights
陽台露天風呂太簡陋不是溫泉水。房間太細，設備不見豪華。
陽台露天風呂太簡陋不是溫泉水。房間太細，設備不見豪華。
8
yusook
Jun 25, 2024
·
Stayed 1 night
식사가 일본식일줄 알았는데 일본까지 가서 양식이라서 놀라웠고 룸안에화장실이 분리되어있지 않은게좀 이용에불편행ㅎ습니다
식사가 일본식일줄 알았는데 일본까지 가서 양식이라서 놀라웠고 룸안에화장실이 분리되어있지 않은게좀 이용에불편행ㅎ습니다
8
Tan Hwee
Aug 31, 2024
·
Stayed 2 nights
Stayed in the hotel for 2 nights (2 rooms) in July. Pro: beautiful hotel, great views, good breakfast (didn’t eat dinner there as the menu is not to our liking) Con: as mentioned by other guests, the room is only suitable for couples. There is no hanging rack in the shower room so there is no way to dry and dress yourself without ‘exposing’ yourself. Fortunately we read the reviews and brought our own hooks to stick to the shower room wall. A simple permanent fix and i don’t understand why can’t the hotel do something about it. The design of the basin tap is also quite stupid. The tap is so close to the bottom of the sink that you even have to tilt the glass to fill water. The nearest convenient store is a 5 mins drive away. But it is up slope and very dark at night. Fortunately we are driving so not an issue. But will be a pain if going on public transport.
Stayed in the hotel for 2 nights (2 rooms) in July. Pro: beautiful hotel, great views, good breakfast (didn’t eat dinner there as the menu is not to our liking) Con: as mentioned by other guests, the room is only suitable for couples. There is no hanging rack in the shower room so there is no way to dry and dress yourself without ‘exposing’ yourself. Fortunately we read the reviews and brought our own hooks to stick to the shower room wall. A simple permanent fix and i don’t understand why can’t the hotel do something about it. The design of the basin tap is also quite stupid. The tap is so close to the bottom of the sink that you even have to tilt the glass to fill water. The nearest convenient store is a 5 mins drive away. But it is up slope and very dark at night. Fortunately we are driving so not an issue. But will be a pain if going on public transport.
10
John
Oct 5, 2023
·
Stayed 2 nights
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
10
Hee Lee
May 24, 2023
·
Stayed 2 nights
Good size for triple bedder. Nice and quiet. Cons are No hook for hanging clothes or towel in bathroom except the bar which outside there door. We needed to hang a bag to contain our clothing inside while showering. Tap at basins are very low, when one needs to fill up flask, have to do it with shower head inside bathroom.
Good size for triple bedder. Nice and quiet. Cons are No hook for hanging clothes or towel in bathroom except the bar which outside there door. We needed to hang a bag to contain our clothing inside while showering. Tap at basins are very low, when one needs to fill up flask, have to do it with shower head inside bathroom.
10
Brett
Dec 21, 2025
·
Stayed 2 nights
Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again.
Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again.
6
Shiori
Oct 17, 2022
·
Stayed 1 night
高台の高層階から望む、洞爺湖へ開けた眺望は素晴らしかったです。 客室バルコニーの露天風呂はメッシュフェンスのみだった為、入浴する勇気は無く。もう少し民家に対して目隠しがあれば…と思うと残念。 大浴場の露天風呂も、きっと外から裸が見えるのだろうな…と諦めと覚悟で湯船に浸かりました。 しかし、ロケーションと眺めと浴槽の設計は本当に素晴らしく、光り輝く水面に体を浸しながらワクワクドキドキする開放的な入浴体験でした。 朝風呂もお薦めです。 内装と増築を織り混ぜたリノベーションでの変貌ぶりは驚きました。 ただし、お部屋のクォリティに比して、夕食とスタッフの接客が残念でした。 夕食は9000円のコースなので期待しましたが、、可もなく不可もなくもうひとつでした。 スタッフの方々への印象は、食事の時間だから余計にだらしない身なりとボソボソとした話し方が気になりました。辛辣な口コミを書くのは初めてですが非常に勿体ない。 金額は高すぎる印象です。 宿泊代がそれなりに高いので、もう少し洗練されたサービスへ変わっていくことを期待します。
高台の高層階から望む、洞爺湖へ開けた眺望は素晴らしかったです。 客室バルコニーの露天風呂はメッシュフェンスのみだった為、入浴する勇気は無く。もう少し民家に対して目隠しがあれば…と思うと残念。 大浴場の露天風呂も、きっと外から裸が見えるのだろうな…と諦めと覚悟で湯船に浸かりました。 しかし、ロケーションと眺めと浴槽の設計は本当に素晴らしく、光り輝く水面に体を浸しながらワクワクドキドキする開放的な入浴体験でした。 朝風呂もお薦めです。 内装と増築を織り混ぜたリノベーションでの変貌ぶりは驚きました。 ただし、お部屋のクォリティに比して、夕食とスタッフの接客が残念でした。 夕食は9000円のコースなので期待しましたが、、可もなく不可もなくもうひとつでした。 スタッフの方々への印象は、食事の時間だから余計にだらしない身なりとボソボソとした話し方が気になりました。辛辣な口コミを書くのは初めてですが非常に勿体ない。 金額は高すぎる印象です。 宿泊代がそれなりに高いので、もう少し洗練されたサービスへ変わっていくことを期待します。
8
Kazumi
Aug 18, 2023
·
Stayed 1 night
隈研吾デザインで落ち着いた雰囲気のホテルでした。 客室も広々としており、窓から洞爺湖を眺めました。部屋のベランダにある露天風呂もヒノキの香りが気持ちよかったです。 料理についても、道産食材を使いとても美味しかったです。しかし、スタッフが外国人のため、料理の説明がなく残念でした。 厨房の慌ただしさが音で少々聞こえてしまうので、ラグジュアリーホテルにしては、落ち着きが足りないと思います。 朝食もプレートとビュッフェの兼用タイプでしたが、説明が足りなく、ビュッフェを十分に堪能できませんでした。 また、ホテル全体の雰囲気はとても素晴らしいですが、デザイン性にこだわっているためか時々使い勝手が悪い点もありました。 大浴場のシャワーの水圧が弱い 大浴場の着替え場所に扇風機がなく、暑かった
隈研吾デザインで落ち着いた雰囲気のホテルでした。 客室も広々としており、窓から洞爺湖を眺めました。部屋のベランダにある露天風呂もヒノキの香りが気持ちよかったです。 料理についても、道産食材を使いとても美味しかったです。しかし、スタッフが外国人のため、料理の説明がなく残念でした。 厨房の慌ただしさが音で少々聞こえてしまうので、ラグジュアリーホテルにしては、落ち着きが足りないと思います。 朝食もプレートとビュッフェの兼用タイプでしたが、説明が足りなく、ビュッフェを十分に堪能できませんでした。 また、ホテル全体の雰囲気はとても素晴らしいですが、デザイン性にこだわっているためか時々使い勝手が悪い点もありました。 大浴場のシャワーの水圧が弱い 大浴場の着替え場所に扇風機がなく、暑かった
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and helpful. Several guests cited communication gaps and dining-room missteps (no dish explanations, menu mix ups), plus occasional inflexibility or understaffing.
Related guest reviews
8
Wing yan
Nov 8, 2025
·
Stayed 1 night
designer Kuma is a sure win price is set too high hence we were the only tenants mix up of menu should not happen at this price level
designer Kuma is a sure win price is set too high hence we were the only tenants mix up of menu should not happen at this price level
10
Amana
Jan 11, 2025
·
Stayed 5 nights
We liked the cleanliness, the friendly staff, and views from the onsen to the lake.
We liked the cleanliness, the friendly staff, and views from the onsen to the lake.
10
Ting Yan Tinnie
Jan 15, 2026
·
Stayed 1 night
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
4
haiyu
Oct 19, 2025
·
Stayed 1 night
I’m very disappointed with this hotel. Both dinner and breakfast were poor in quality and taste — definitely not worth the price for one night. In addition, the service attitude was bad. The staff simply placed the food on the table without explaining what it was, and didn’t say a single word throughout the whole meal. Is this really the standard of service in the hotel? Not recommended!!
I’m very disappointed with this hotel. Both dinner and breakfast were poor in quality and taste — definitely not worth the price for one night. In addition, the service attitude was bad. The staff simply placed the food on the table without explaining what it was, and didn’t say a single word throughout the whole meal. Is this really the standard of service in the hotel? Not recommended!!
10
Camilla
Jan 18, 2025
·
Stayed 4 nights
We stayed at the WE Toya as our home base for a Rusutsu ski trip. It was fabulous. The onsen was so lovely and the staff were friendly and helpful. We never ate at the restaurant for dinner, but the breakfast buffet was super. The rooms are very large and the one time the onsen was closed for cleaning, we used the balcony tub and it was delightful. We would definitely stay here again!
We stayed at the WE Toya as our home base for a Rusutsu ski trip. It was fabulous. The onsen was so lovely and the staff were friendly and helpful. We never ate at the restaurant for dinner, but the breakfast buffet was super. The rooms are very large and the one time the onsen was closed for cleaning, we used the balcony tub and it was delightful. We would definitely stay here again!
4
Geddy
Oct 16, 2024
·
Stayed 1 night
飯店位置離車站太遠，如果接駁部分做不好，等於住客的第一印象就不好，而且接駁車沒有地方放行李，不ok。晚餐很沒誠意，擺盤像法式料理，味道卻像微波食物，出餐順序與時間極糟，餐廳的外場有很大的問題，訓練不足。再來，對於住客的行李配送完全沒有配合度，感覺是個沒有主管的團隊。
飯店位置離車站太遠，如果接駁部分做不好，等於住客的第一印象就不好，而且接駁車沒有地方放行李，不ok。晚餐很沒誠意，擺盤像法式料理，味道卻像微波食物，出餐順序與時間極糟，餐廳的外場有很大的問題，訓練不足。再來，對於住客的行李配送完全沒有配合度，感覺是個沒有主管的團隊。
8
Teng Hui Melissa
Oct 28, 2023
·
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions. Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions. Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!
8
Anabela
Jan 8, 2026
·
Stayed 2 nights
view and villa was spectacular, but their service waqs poor, lack of staff and inflexibility. the rooms also have sink bugs (we killed 3) around so pest control is needed. the villa was luxurious but the villa is away from the main building so villa guest are on their own pretty much with zero support. the onsen is also in main building so u have to drive to get there or walk in the snow. veryall value for money (given its 1000$ USD a night...im not sure its value for money is there...maybe 600USD / night more like it.
view and villa was spectacular, but their service waqs poor, lack of staff and inflexibility. the rooms also have sink bugs (we killed 3) around so pest control is needed. the villa was luxurious but the villa is away from the main building so villa guest are on their own pretty much with zero support. the onsen is also in main building so u have to drive to get there or walk in the snow. veryall value for money (given its 1000$ USD a night...im not sure its value for money is there...maybe 600USD / night more like it.
10
Brett
Dec 21, 2025
·
Stayed 2 nights
Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again.
Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again.
8
Kazumi
Aug 18, 2023
·
Stayed 1 night
隈研吾デザインで落ち着いた雰囲気のホテルでした。 客室も広々としており、窓から洞爺湖を眺めました。部屋のベランダにある露天風呂もヒノキの香りが気持ちよかったです。 料理についても、道産食材を使いとても美味しかったです。しかし、スタッフが外国人のため、料理の説明がなく残念でした。 厨房の慌ただしさが音で少々聞こえてしまうので、ラグジュアリーホテルにしては、落ち着きが足りないと思います。 朝食もプレートとビュッフェの兼用タイプでしたが、説明が足りなく、ビュッフェを十分に堪能できませんでした。 また、ホテル全体の雰囲気はとても素晴らしいですが、デザイン性にこだわっているためか時々使い勝手が悪い点もありました。 大浴場のシャワーの水圧が弱い 大浴場の着替え場所に扇風機がなく、暑かった
隈研吾デザインで落ち着いた雰囲気のホテルでした。 客室も広々としており、窓から洞爺湖を眺めました。部屋のベランダにある露天風呂もヒノキの香りが気持ちよかったです。 料理についても、道産食材を使いとても美味しかったです。しかし、スタッフが外国人のため、料理の説明がなく残念でした。 厨房の慌ただしさが音で少々聞こえてしまうので、ラグジュアリーホテルにしては、落ち着きが足りないと思います。 朝食もプレートとビュッフェの兼用タイプでしたが、説明が足りなく、ビュッフェを十分に堪能できませんでした。 また、ホテル全体の雰囲気はとても素晴らしいですが、デザイン性にこだわっているためか時々使い勝手が悪い点もありました。 大浴場のシャワーの水圧が弱い 大浴場の着替え場所に扇風機がなく、暑かった
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AI-generated summary based on recent guest reviews
Location
Quiet, scenic setting away from the main town with wide lake views. You will likely need a car or the shuttle, and nearby dining or fireworks viewing spots are a drive away.
Related guest reviews
6
Junghoon
Oct 11, 2023
·
Stayed 1 night
뷰좋고 식사도 좋습니다. 주변에 산책외는 할꺼 없고 호텔내부도 매우작아요. 불꽃놀이는 안보입니다
뷰좋고 식사도 좋습니다. 주변에 산책외는 할꺼 없고 호텔내부도 매우작아요. 불꽃놀이는 안보입니다
10
SO MAN IRIS
May 5, 2024
·
Stayed 1 night
位置有點偏遠，適合自駕遊入住。碰巧晚上洞爺湖有煙花，需要駕車20-30分鐘才到達觀賞地點。房內有溫泉，設計特別適合打卡。晚餐是fine dining路線，有別其他溫泉酒店。美觀亦美味。㕑師跟接待的員工溝通上有點問題，入住時已告知兩位不吃魚生，其中一碟魚生已換上天婦羅也十分美味。最後的親子飯接待的待應告知已換成鷄及鷄蛋飯，結果還是魚子魚生飯。
位置有點偏遠，適合自駕遊入住。碰巧晚上洞爺湖有煙花，需要駕車20-30分鐘才到達觀賞地點。房內有溫泉，設計特別適合打卡。晚餐是fine dining路線，有別其他溫泉酒店。美觀亦美味。㕑師跟接待的員工溝通上有點問題，入住時已告知兩位不吃魚生，其中一碟魚生已換上天婦羅也十分美味。最後的親子飯接待的待應告知已換成鷄及鷄蛋飯，結果還是魚子魚生飯。
10
chiufang
Oct 23, 2024
·
Stayed 1 night
I didn’t know the hotel provides shuttle services.
I didn’t know the hotel provides shuttle services.
8
Tan Hwee
Aug 31, 2024
·
Stayed 2 nights
Stayed in the hotel for 2 nights (2 rooms) in July. Pro: beautiful hotel, great views, good breakfast (didn’t eat dinner there as the menu is not to our liking) Con: as mentioned by other guests, the room is only suitable for couples. There is no hanging rack in the shower room so there is no way to dry and dress yourself without ‘exposing’ yourself. Fortunately we read the reviews and brought our own hooks to stick to the shower room wall. A simple permanent fix and i don’t understand why can’t the hotel do something about it. The design of the basin tap is also quite stupid. The tap is so close to the bottom of the sink that you even have to tilt the glass to fill water. The nearest convenient store is a 5 mins drive away. But it is up slope and very dark at night. Fortunately we are driving so not an issue. But will be a pain if going on public transport.
Stayed in the hotel for 2 nights (2 rooms) in July. Pro: beautiful hotel, great views, good breakfast (didn’t eat dinner there as the menu is not to our liking) Con: as mentioned by other guests, the room is only suitable for couples. There is no hanging rack in the shower room so there is no way to dry and dress yourself without ‘exposing’ yourself. Fortunately we read the reviews and brought our own hooks to stick to the shower room wall. A simple permanent fix and i don’t understand why can’t the hotel do something about it. The design of the basin tap is also quite stupid. The tap is so close to the bottom of the sink that you even have to tilt the glass to fill water. The nearest convenient store is a 5 mins drive away. But it is up slope and very dark at night. Fortunately we are driving so not an issue. But will be a pain if going on public transport.
10
John
Oct 5, 2023
·
Stayed 2 nights
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
10
shun fan
Aug 4, 2023
·
Stayed 1 night
遠離溫泉街.享受一個寧靜舒適的假期.
遠離溫泉街.享受一個寧靜舒適的假期.
8
Rex
Aug 12, 2023
·
Stayed 1 night
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
10
Kok
Feb 25, 2025
·
Stayed 2 nights
You need a transport to get around. There is only 1 small resturant within walking distance if you are not planning to have all yoir meals in the hotel. The nearest dining area is about 20mins drive from the hotel. Oversall it is a very beautiful hotel with large space.
You need a transport to get around. There is only 1 small resturant within walking distance if you are not planning to have all yoir meals in the hotel. The nearest dining area is about 20mins drive from the hotel. Oversall it is a very beautiful hotel with large space.
8
Teng Hui Melissa
Oct 28, 2023
·
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions. Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions. Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!
10
Kevin
Jun 22, 2025
·
Stayed 2 nights
Have some of the most amazing and tranquil views imaginable of the lake. This hotel is away from the main town but offers a shuttle several times through the day and it is only a 10 minute ride highly recommend taking a ferry to the island in the middle of Lake Toya. The beds were super comfortable, and the food was traditional Japanese, which is not my favorite, but was good quality and generous. The staff were very friendly, but English was somewhat difficult for them. This was a great location to beat the heat that we had experienced in Tokyo and Kyoto, as it was unusually hot for June this visit we hiked around the island circumference which took about 2 1/2 hours. The water was really nice and I could see swimming there, but we just didn’t bring bathing suits. We learned from our relatives who live here that you can get pretty good food from 711 like these rice, seaweed wraps and things like that and green tea so those are perfect snacks to have for lunch or too tied one over Between meals. The shuttle stops right at the 711 so that is convenient. I know it sounds ridiculous to Americans, but the 711 in Japan is a lot better than America.
Have some of the most amazing and tranquil views imaginable of the lake. This hotel is away from the main town but offers a shuttle several times through the day and it is only a 10 minute ride highly recommend taking a ferry to the island in the middle of Lake Toya. The beds were super comfortable, and the food was traditional Japanese, which is not my favorite, but was good quality and generous. The staff were very friendly, but English was somewhat difficult for them. This was a great location to beat the heat that we had experienced in Tokyo and Kyoto, as it was unusually hot for June this visit we hiked around the island circumference which took about 2 1/2 hours. The water was really nice and I could see swimming there, but we just didn’t bring bathing suits. We learned from our relatives who live here that you can get pretty good food from 711 like these rice, seaweed wraps and things like that and green tea so those are perfect snacks to have for lunch or too tied one over Between meals. The shuttle stops right at the 711 so that is convenient. I know it sounds ridiculous to Americans, but the 711 in Japan is a lot better than America.
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AI-generated summary based on recent guest reviews
Dining
Feedback is inconsistent: some enjoyed flavorful dinners and good breakfasts, while others found meals underwhelming for the price with limited explanations or occasional mix ups. With few alternatives nearby, many diners rely on the on-site options.
Related guest reviews
10
Ting Yan Tinnie
Jan 15, 2026
·
Stayed 1 night
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse.
4
haiyu
Oct 19, 2025
·
Stayed 1 night
I’m very disappointed with this hotel. Both dinner and breakfast were poor in quality and taste — definitely not worth the price for one night. In addition, the service attitude was bad. The staff simply placed the food on the table without explaining what it was, and didn’t say a single word throughout the whole meal. Is this really the standard of service in the hotel? Not recommended!!
I’m very disappointed with this hotel. Both dinner and breakfast were poor in quality and taste — definitely not worth the price for one night. In addition, the service attitude was bad. The staff simply placed the food on the table without explaining what it was, and didn’t say a single word throughout the whole meal. Is this really the standard of service in the hotel? Not recommended!!
10
SEOLA
Feb 26, 2026
·
Stayed 3 nights
고요한 we hotel에서 잘 쉬고 잘먹고 왔습니다. 눈이 많이 오고 인프라가 적은 곳이어서 걱정이 조금 있있었는데 친절한 직원분들과 깨끗한 객실에서 맘 놓고 잘 쉬었어요. 특히 조식과 석식시간이 아주 편안하게 제찰 식재료로 식사할수 있어서 아주 좋았습니다. 3일동안의 저녁식사를 하는동안 메뉴가 겹치지 않게 신경써주신 부분도 너무 감사했어요! (우엉스프가 너무 맛있어서 또 생각납니다^^) 다음에 따듯한때 다시 방문하고 싶습니다.
고요한 we hotel에서 잘 쉬고 잘먹고 왔습니다. 눈이 많이 오고 인프라가 적은 곳이어서 걱정이 조금 있있었는데 친절한 직원분들과 깨끗한 객실에서 맘 놓고 잘 쉬었어요. 특히 조식과 석식시간이 아주 편안하게 제찰 식재료로 식사할수 있어서 아주 좋았습니다. 3일동안의 저녁식사를 하는동안 메뉴가 겹치지 않게 신경써주신 부분도 너무 감사했어요! (우엉스프가 너무 맛있어서 또 생각납니다^^) 다음에 따듯한때 다시 방문하고 싶습니다.
6
kazuyoshi
Jul 9, 2024
·
Stayed 1 night
古い老人施設をリノベしたホテル 内装は頑張って綺麗にしたけど 外観が残念過ぎで 着いた時点でテンションだだ下がり 一泊1人4万はどうだろう？ 外国人なら安いのかもだが 日本人にとってはコスパ悪い ただ夕食は結構良かった（特に野菜）し ドリンク類も安かった しかし朝食は残念過ぎ 今どきビジネスホテルでも 余程良い物が出る
古い老人施設をリノベしたホテル 内装は頑張って綺麗にしたけど 外観が残念過ぎで 着いた時点でテンションだだ下がり 一泊1人4万はどうだろう？ 外国人なら安いのかもだが 日本人にとってはコスパ悪い ただ夕食は結構良かった（特に野菜）し ドリンク類も安かった しかし朝食は残念過ぎ 今どきビジネスホテルでも 余程良い物が出る
8
Lisa
Jul 16, 2025
·
Stayed 2 nights
The hotel looks absolutely stunning, the window is beautiful, you can see the whole lake view. It looks like a painting. The food is amazing, I told the hotel that I don’t eat fish and they were able to offer me alternatives. There is one outdoor onsen and one indoor, both are stunning. But, as an onsen hotel, there is not much to do within the hotel nor around the hotel. I didn’t know there is Omakase option until the day I leave, I hope the staff told me about it.
The hotel looks absolutely stunning, the window is beautiful, you can see the whole lake view. It looks like a painting. The food is amazing, I told the hotel that I don’t eat fish and they were able to offer me alternatives. There is one outdoor onsen and one indoor, both are stunning. But, as an onsen hotel, there is not much to do within the hotel nor around the hotel. I didn’t know there is Omakase option until the day I leave, I hope the staff told me about it.
6
BO
Apr 28, 2023
·
Stayed 1 night
酒店设计感很强，但是地理位置比较偏，没有自驾游的会很不方便，周边没有吃的饭店。酒店的品质一般，性价比不高。早餐不好吃。
酒店设计感很强，但是地理位置比较偏，没有自驾游的会很不方便，周边没有吃的饭店。酒店的品质一般，性价比不高。早餐不好吃。
10
Pok
Mar 21, 2023
·
Stayed 2 nights
員工態度友善，房間設施完善。 晚餐十分豐富美味，浴場十分整潔，風景也非常好
員工態度友善，房間設施完善。 晚餐十分豐富美味，浴場十分整潔，風景也非常好
10
Kevin
Jun 22, 2025
·
Stayed 2 nights
Have some of the most amazing and tranquil views imaginable of the lake. This hotel is away from the main town but offers a shuttle several times through the day and it is only a 10 minute ride highly recommend taking a ferry to the island in the middle of Lake Toya. The beds were super comfortable, and the food was traditional Japanese, which is not my favorite, but was good quality and generous. The staff were very friendly, but English was somewhat difficult for them. This was a great location to beat the heat that we had experienced in Tokyo and Kyoto, as it was unusually hot for June this visit we hiked around the island circumference which took about 2 1/2 hours. The water was really nice and I could see swimming there, but we just didn’t bring bathing suits. We learned from our relatives who live here that you can get pretty good food from 711 like these rice, seaweed wraps and things like that and green tea so those are perfect snacks to have for lunch or too tied one over Between meals. The shuttle stops right at the 711 so that is convenient. I know it sounds ridiculous to Americans, but the 711 in Japan is a lot better than America.
Have some of the most amazing and tranquil views imaginable of the lake. This hotel is away from the main town but offers a shuttle several times through the day and it is only a 10 minute ride highly recommend taking a ferry to the island in the middle of Lake Toya. The beds were super comfortable, and the food was traditional Japanese, which is not my favorite, but was good quality and generous. The staff were very friendly, but English was somewhat difficult for them. This was a great location to beat the heat that we had experienced in Tokyo and Kyoto, as it was unusually hot for June this visit we hiked around the island circumference which took about 2 1/2 hours. The water was really nice and I could see swimming there, but we just didn’t bring bathing suits. We learned from our relatives who live here that you can get pretty good food from 711 like these rice, seaweed wraps and things like that and green tea so those are perfect snacks to have for lunch or too tied one over Between meals. The shuttle stops right at the 711 so that is convenient. I know it sounds ridiculous to Americans, but the 711 in Japan is a lot better than America.
2
Po Yan
Feb 13, 2023
·
Meal included in the restaurant is worst i ever had in japan onsen hotel. And the bot bath at room is only hot water but not onsen, which is totally exposed to public. The only good part is the hotel view of lake toya
Meal included in the restaurant is worst i ever had in japan onsen hotel. And the bot bath at room is only hot water but not onsen, which is totally exposed to public. The only good part is the hotel view of lake toya
4
Calvin
Oct 30, 2025
·
Stayed 1 night
For the price point of this hotel, the food was sub par.
For the price point of this hotel, the food was sub par.
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AI-generated summary based on recent guest reviews
6
HIU CHING
2 weeks ago
·
Stayed 2 nights
Cleanliness: Private outdoor Onsen: The tub is full of visible mould at base and corners. Lots of spider webs and lots of huge red spiders (at least 5) dangling on the ceiling. We didn't use or even go out throughout our stay, though the view is a spot on! Public Onsen: Quiet. Yet cleanliness is not detailed. Water scum stains on the glass, a little mouldy smell too. The Room: The corner protection of our bed came off every time we walked by, they doesn’t stick properly anymore yet no one change them. Wonder how their housekeeping do their work and how can they put guest in room like that? The floor of the shower had visible repair mark. That was so poorly done and doesn’t match with the price tag of the room. Food: We chose half board. Bfast is minimal yet fresh. Dinner is surprisingly good, esp Shabu Shabu. Service: Super good. They speak softly, ambience is quiet. Attentive. Even the hotline staff is helpful. They make up the bad experience from the scary spider and poorly maintained room. Parking: Ample space. The hotel is not at busy area, a little up the hill facing Toya Lake, we don't mind cuz we drive, we prefer the quietness. They offer free shuttle to Toya town and firework pier etc, which is ard 15 mins drive.
Cleanliness: Private outdoor Onsen: The tub is full of visible mould at base and corners. Lots of spider webs and lots of huge red spiders (at least 5) dangling on the ceiling. We didn't use or even go out throughout our stay, though the view is a spot on! Public Onsen: Quiet. Yet cleanliness is not detailed. Water scum stains on the glass, a little mouldy smell too. The Room: The corner protection of our bed came off every time we walked by, they doesn’t stick properly anymore yet no one change them. Wonder how their housekeeping do their work and how can they put guest in room like that? The floor of the shower had visible repair mark. That was so poorly done and doesn’t match with the price tag of the room. Food: We chose half board. Bfast is minimal yet fresh. Dinner is surprisingly good, esp Shabu Shabu. Service: Super good. They speak softly, ambience is quiet. Attentive. Even the hotline staff is helpful. They make up the bad experience from the scary spider and poorly maintained room. Parking: Ample space. The hotel is not at busy area, a little up the hill facing Toya Lake, we don't mind cuz we drive, we prefer the quietness. They offer free shuttle to Toya town and firework pier etc, which is ard 15 mins drive.
6
PIK NGA
Jul 20, 2026
·
Stayed 1 night
Location is not con
Location is not con
10
Debra
Jul 8, 2026
·
Stayed 2 nights
Divine hotel, fabulous food (go for half board). Lovely lovely staff. Super quiet location. The perfect place to unwind.
Divine hotel, fabulous food (go for half board). Lovely lovely staff. Super quiet location. The perfect place to unwind.
10
Jeevan
Jun 10, 2026
·
Stayed 2 nights
A wonderfully restful stay overlooking the stunning Lake Toya. The views from the room were spectacular, and the peaceful surroundings made it easy to disconnect and recharge. The onsen experience was especially relaxing, complemented by attentive service by the staff and management and comfortable facilities. A great place to pause, enjoy nature, and appreciate the slower pace of Hokkaido. We left feeling refreshed and rejuvenated. Great bar but Only thing- dining options could be better. But the nearby restaurants made up for that (when they were open)
A wonderfully restful stay overlooking the stunning Lake Toya. The views from the room were spectacular, and the peaceful surroundings made it easy to disconnect and recharge. The onsen experience was especially relaxing, complemented by attentive service by the staff and management and comfortable facilities. A great place to pause, enjoy nature, and appreciate the slower pace of Hokkaido. We left feeling refreshed and rejuvenated. Great bar but Only thing- dining options could be better. But the nearby restaurants made up for that (when they were open)
10
Sue
May 21, 2026
·
Stayed 1 night
I wish we’d have stayed 2 nights, the Onsen has perfect Vinod the Lake
I wish we’d have stayed 2 nights, the Onsen has perfect Vinod the Lake
FAQs about WE Hotel Toya - Dusit Collection
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Local cuisine breakfasts are available daily from 7:30 AM to 9:30 AM for a fee of approximately JPY 3300 for adults and JPY 1100 for children.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 10:00 PM, and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What is the location like in relation to key landmarks?
The property is situated on a lake, within a 15-minute walk of Lake Toya and Shikotsu-Toya National Park. It is approximately 11.6 miles from Rusutsu Resort and 25.6 miles from Niseko Tokyu Grand HIRAFU.
Are children allowed at the property?
Children are allowed, and the minimum age for children to stay for free is under 13 years old.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-21: NO DATA
- 2026-09-22: 391.91577888525387USD
- 2026-09-23: 377.2025088200073USD
- 2026-09-24: 292.6580458274536USD
- 2026-09-25: 232.8974462376709USD
- 2026-09-26: 283.4726614888611USD
- 2026-09-27: 283.45757279821777USD
- 2026-09-28: 236.2072421090393USD
- 2026-09-29: 236.2072421090393USD
- 2026-09-30: 236.2072421090393USD
- 2026-10-01: 225.88954311642453USD
- 2026-10-02: 224.8556974319763USD
- 2026-10-03: 259.8912882342834USD
- 2026-10-04: 245.239123005249USD
- 2026-10-05: 255.87113773971555USD
- 2026-10-06: 255.59530251989744USD
- 2026-10-07: 274.1347679915466USD
- 2026-10-08: 255.59530251989744USD
- 2026-10-09: 249.88396273602294USD
- 2026-10-10: 274.18697660552976USD
- 2026-10-11: 250.75106530618285USD
- 2026-10-12: 203.43619339691162USD
- 2026-10-13: 205.56903651095578USD
- 2026-10-14: 205.56903651095578USD
- 2026-10-15: 373.78489422393795USD
- 2026-10-16: 244.8803087086792USD
- 2026-10-17: 284.12215548587034USD
- 2026-10-18: 245.99824985855102USD
- 2026-10-19: 244.8803087086792USD
- 2026-10-20: 246.41576177825925USD
- 2026-10-21: 244.8803087086792USD
- 2026-10-22: 284.92951381851196USD
- 2026-10-23: 239.19884976535033USD
- 2026-10-24: 269.1510345245666USD
- 2026-10-25: 244.1925435125122USD
- 2026-10-26: 244.1925435125122USD
- 2026-10-27: 244.1925435125122USD
- 2026-10-28: 219.23405250045775USD
- 2026-10-29: 219.85204340463255USD
- 2026-10-30: 244.1925435125122USD
- 2026-10-31: 244.8803087086792USD
- 2026-11-01: 219.23405250045775USD
- 2026-11-02: 296.5715114295654USD
- 2026-11-03: 219.23405250045775USD
- 2026-11-04: 219.23405250045775USD
- 2026-11-05: 219.85204340463255USD
- 2026-11-06: 254.17993100683591USD
- 2026-11-07: 246.41576177825925USD
- 2026-11-08: 219.23405250045775USD
- 2026-11-09: 219.23405250045775USD
- 2026-11-10: 209.246665006134USD
- 2026-11-11: 209.246665006134USD
- 2026-11-12: 246.41576177825925USD
- 2026-11-13: 244.1925435125122USD
- 2026-11-14: 254.17993100683591USD
- 2026-11-15: 234.20515601818846USD
- 2026-11-16: 234.20515601818846USD
- 2026-11-17: 234.20515601818846USD
- 2026-11-18: 244.1925435125122USD
- 2026-11-19: 219.23405250045775USD
- 2026-11-20: 219.85204340463255USD
- 2026-11-21: 244.8803087086792USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 20 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests traveling with a service animal must contact the property prior to arrival.
- Only registered guests are allowed in the guestrooms.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
- Fee for local cuisine breakfast: approximately JPY 3630 for adults and JPY 1815 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Free Wi-Fi
Restaurant
Non-Smoking Rooms
Luggage Storage
Free Parking
Parking
Parking
Free Parking
Area Shuttle (free)
Parking Onsite
Internet
Free Wi-Fi
Services
Luggage Storage
24-Hour Front Desk
General
Restaurant
Non-Smoking Rooms