Is parking available at the property?

Self parking is available on-site for a fee of EUR 32 per day. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee of approximately EUR 30 for adults and EUR 20 for children.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of EUR 145 per vehicle (one-way, maximum occupancy 7). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to inquire directly for specific accessibility needs.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Madrid, within a 10-minute walk of Puerta del Sol and Plaza Mayor. It is approximately 0.6 miles from the National Prado Museum and Gran Via, with easy access to public transport.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. The operational hours and seasonal availability may vary, so guests are advised to check with the property for specific details.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available upon advance request, and guests are encouraged to contact the property directly to confirm availability. Extra beds may incur additional charges and are subject to availability.

CoolRooms Palacio de Atocha - Madrid Hotel

Average nightly price at CoolRooms Palacio de Atocha by month, last 12 months (USD)
Month	Average price
January	US$313
February	US$307
March	US$343
April	US$413
May	US$450
June	US$422
July	US$355
August	US$301
September	US$516
October	US$437
November	US$355
December	US$321

What guests think

At CoolRooms Palacio de Atocha, travelers consistently praise the exceptionally friendly service, very spacious and stylish rooms with comfortable beds, and a central, walkable location, often noting the beautiful historic building and relaxing courtyard with a pool.

Housekeeping is frequently described as spotless with thoughtful touches. Several guests experienced seasonal or faulty air conditioning and occasional temperature issues; a few mentioned some daytime noise from events or the restaurant, and isolated service niggles like slow bar service. Expect a polished boutique stay with generous rooms, attentive staff, and a calming courtyard atmosphere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Courtyard pool and common areas create a relaxing retreat after sightseeing; the on-site restaurant and bar earn strong feedback, though one guest mentioned slow bar service.

Related guest reviews

10

Christopher

19 Aug 2024

·

Stayed 3 nights

Highly recommend this boutique hotel in the heart of Madrid. Staff couldn’t be more helpful. Lovely rooms. Nice pool. Breakfast worth the money. A lovely stay; would definitely go again.

10

Peter

17 Nov 2024

·

Stayed 1 night

Incredible hotel. Very unique. The valet service was amazing. The check-in was outstanding. The room was arguably our favourite room during our tour of Portugal and Spain. The restaurant was really special. We look forward to returning.

10

Ricardo

9 Jan 2024

·

Stayed 4 nights

Located in Old downtown Madrid close to many cafes and restaurants. Easy walk to Plaza Mayor and Museums del Prado and Reina Sofia. Their tapas bar 34 is very convenient and has good prices and great service. The rooms are some of the biggest in any hotel in Madrid with all the trimmings of a Hotel of this star rating.

10

Rebecca

9 Oct 2023

·

Stayed 3 nights

Hidden gem amongst the centre of Madrid - beautiful pool area that lit up at night really adds to the ambience. The staff were attentive and excellent and our suite was absolutely luxurious.

8

Heather

4 Jul 2025

·

Stayed 1 night

Excellent hotel staff is great could improve the bar service

10

Sandra

24 Sept 2024

·

Stayed 2 nights

AMAZING! This hotel is gorgeous. We had a junior suite with a patio on the top floor. It had a separate living room and dressing room. The outdoor patio/deck was on the top floor with a great view. A really nice place to escape outside. Everyone at the hotel was kind and helpful. The pool area is beautiful for lounging or having a snack or drink. So thankful we chose this hotel. We didn't want to leave.

10

David

3 Jun 2024

·

Stayed 4 nights

This was an amazing little hotel. Clean and quiet in a great location. Convenient to the train station for our day trip to Toledo. The pool area was a beautiful oasis in the heart of this bustling city. Rooms were great and the beds were super comfortable. Staff was friendly and attentive. We loved our stay!

10

Justin

31 May 2025

·

Stayed 6 nights

This was a great location close to the train station and all the great museums and an excellently maintained property with fantastically spacious rooms and great service. Courtyard, pool, and restaurant were inviting for a moment of relaxation. Highly recommend.

10

Susan

30 Apr 2024

·

Stayed 6 nights

Great breakfasts and service. Expensive but a great way to start the day. Loved eating outside in their patio area. Caklm quiet and soothing. Madrid is so busy that it was wonderful to come back and sit by the pool and unwind. the cold water was refreshing for tired legs.

10

Georshua

27 Feb 2024

·

Stayed 4 nights

This hotel offers a one-of-a-kind experience, boasting a unique blend of location and historical charm. The daily room service was exceptional, and the staff went above and beyond to ensure a pleasant stay. Guests can enjoy a fantastic selection of delicious dishes at the private patio restaurant and tapa-beer bar, which are open every day. Plus, the convenient proximity to restaurants, supermarkets and 24-hour pharmacies adds further convenience to the overall stay.

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Cleanliness

Reviews repeatedly highlight spotless rooms and meticulous housekeeping, often with turndown or twice-daily service. A few mentioned isolated maintenance hiccups like temporary hot water issues.

Related guest reviews

10

Lori Lynne

5 Oct 2024

·

Stayed 5 nights

This was a very nice hotel. All the staff were so nice and helpful. Our room was the biggest room I’ve ever had in Europe and the room had everything you would need during your stay including a flat iron for your hair. They brought us several gifts for the room during our stay. It was very conveniently located to the city center. I definitely loved our stay and would recommend this hotel.

10

Eti

22 Sept 2025

·

Stayed 5 nights

Wonderful stay with a very large room, unbelievably comfortable bed and large/double shower bathroom. Staff was friendly and helpful and the room cleaned twice a day (spotless). Would definitely stay here again the next time we are in Madrid

10

oh

17 Sept 2023

·

Stayed 2 nights

Very clean

8

Mehdi

29 Aug 2023

·

Stayed 3 nights

Everything was great, except the hot water was not working for 1.5 days.

10

Hanan

30 Mar 2025

·

Stayed 3 nights

Wonderful experience. Very clean. Beautiful hotel!

10

Tricia

27 Oct 2024

·

Stayed 2 nights

We stayed here for two nights at the end of a two week vacation in Spain. The property is beautiful and located in a busy and funky area of Madrid. It is within walking distance of bakeries, restaurants, shopping, the Plaza Mayor, Puerta del Sol and many other attractions. It is a 10-15 minute walk to the Prado museum and Retiro park. The staff were friendly and helpful. The room was elegant, spacious and extremely clean. The bathroom is huge and is basically the same size as the room. The amenities in the room are top notch - nespresso pods, tea, filtered water, high quality hair dryer and bath products. The ladies who clean the rooms are friendly and do an excellent job. The welcome note and turndown service is a nice touch. My only minor concern is that there wasn’t an iron and ironing board in the room. We took public transportation so didn’t have to worry about parking. The area is extremely busy and finding parking and driving in the area would be a challenge for most people unfamiliar with Madrid. We are happy that we ended our vacation here. It is an elegant and luxurious boutique hotel. We will be back!

8

Maryam

2 May 2023

·

Stayed 3 nights

Cleanliness, staff, decor, location, room size, just about everything. Would wholeheartedly recommend this hotel.

10

Victoria

4 Aug 2023

·

Stayed 2 nights

Great stay! Nice big clean rooms with a fantastic bathroom! Staff was so helpful with everything

10

Doris

10 Sept 2025

·

Stayed 4 nights

The rooms were beautiful and clean. The staff was always pleasant and helpful. Thank you! If back in Madrid I would love to stay at this location again and would recommend this to friends.

10

Ofer

27 Oct 2025

·

Stayed 2 nights

A great stay! We got a beautiful suite, everything spotless clean and top notch A huge beautiful bathroom, great amenities Thank you guys

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Rooms

Rooms are consistently described as very spacious, stylish, and comfortable, with high ceilings and quiet nights for many. A few guests reported occasional noise from events or the restaurant and recurring climate control issues during seasonal AC changes or malfunctions.

Related guest reviews

10

Patricia

8 Jul 2023

·

Stayed 3 nights

The rooms were cool and quiet, which made for a perfect night’s sleep! I would definitely stay here again!

10

Sue

8 Sept 2023

·

Stayed 2 nights

This is a beautiful hotel. Our suite was incredibly spacious with every possible amenity. Lovely pool to relax by and a restaurant. Get the breakfast ! The staff could not have been more helpful. It is convenient to all the major sights. We walked to El Prado and the Royal Palace.

10

Michelle

8 Apr 2025

·

Stayed 4 nights

We loved our 4-night stay at this elegant boutique hotel with friendly service. The room as promised was quite large, but what the photos don’t capture is the impressive scale: soaring 12’ ceilings, high end finishes and 9’ doors lend a sense of grandeur. There was a dressing area with two closets, and the big bathroom had an enormous shower with two rainfall shower heads, and separate toilet. The Molton Brown full-sized toiletries were very nice. Food in the restaurant was excellent and we especially appreciated the very helpful and engaging staff. The location was convenient; we only used the Metro once as almost everything was within a 20-minute walk.

10

Guanghong

5 Sept 2025

·

Stayed 1 night

Really nice hotel with large room and huge bath room. Super comfortable bed.

10

Carol

12 Dec 2024

·

Stayed 10 nights

We could not have picked a better hotel. It was centrally located so we could walk to restaurants and theatres. The staff, especially the concierge group, was helpful and responsive. It was clean, and had very large rooms by European standards. The description had said the rooms were soundproof, which I really didn’t believe could be true in a city center hotel. But the rooms were indeed silent! I’d stay there again in a heartbeat, and wouldn’t hesitate to recommend it to anyone who is Madrid bound.

10

Rebecca

22 Oct 2025

·

Stayed 2 nights

Junior suite was excellent, spacious, and super quiet at night, despite being on the mezzanine level above the restaurant. Aircon was excellent and silent, just what as needed when it was 20-25 degrees C outside for most of the day. Bed was large and comfortable and bathroom was very good. Our only complaints about the room are very minor, the usb and usb c ports beside both sides of the bed didnt work so we had to unplug the speaker to plug in our own charger (we have extra long cables so this wasnt an issue for us) and the light switches took some getting used to, only one master switch by the door would turn off the lamps in the seating area so we had to use the master switch by the door to turn off everything, use our phone torch to find the next set of switches at night and then turn on the bedroom lamps as the switches by the bed couldnt control the seating area lamps. Staff were so nice; reception, restaurant and night porter/concierge were all very friendly and helpful. We had a light dinner one night and the food was excellent and staff super helpful, carefully explaining allergen information when the chefs complimentary dish was delivered.

10

Sandra

24 Sept 2024

·

Stayed 2 nights

AMAZING! This hotel is gorgeous. We had a junior suite with a patio on the top floor. It had a separate living room and dressing room. The outdoor patio/deck was on the top floor with a great view. A really nice place to escape outside. Everyone at the hotel was kind and helpful. The pool area is beautiful for lounging or having a snack or drink. So thankful we chose this hotel. We didn't want to leave.

10

Susan

2 Dec 2024

·

Stayed 1 night

Huge, gorgeous room with soaring ceilings and an extremely comfortable bed. Staff were all lovely and the location was great.

10

Craig

21 Apr 2025

·

Stayed 4 nights

Two bedroom superior suite for family was quite large as were the bathrooms. Beautiful ornate finishings. Staff were very nice and helpful. One of the best hotel stays we’ve ever had.

10

Angelo

15 Nov 2024

·

Stayed 3 nights

Service exceptional by every metric. Every single contact with hotel staff was always perfect. So rare these days. Rooms claim to be soundproofed, but from my suite I could hear chatter and laughter and music from the restaurant, and walking from the floor above. Considering things as a whole, however, this place is 10/10.

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Service

Service is widely praised as friendly, attentive, and proactive, with help on reservations, early check-ins, and thoughtful touches that personalize stays. Pre-arrival communication and problem-solving are also highlighted.

Related guest reviews

10

sue

1 Jun 2024

·

Stayed 3 nights

Amazing hotel and staff. I was so sad to leave! This should be a 5 star hotel by all means! I will be looking for the CoolRooms brand hotel in all my future travels. Can’t say enough good things about this magnificent hotel!!!! Service was impeccable! Staff was friendly and very professional. Love love love this hotel!!!!

10

Carlos

14 Nov 2024

·

Stayed 1 night

The service from staff is iutstanding and commendable. Every interaction from check in to check out was exemplary. Kudos for the attentive service and focus on ensuring the best client experience. My wife and I wished our stay was longer so we can continue enjoying the experience

10

Leslie

20 Oct 2023

·

Stayed 3 nights

What a great gem in the heart of Madrid! Everything was walkable from the site but the hotel itself was amazing!!! From check in to everything else, amazing!!!!!!! Thank you Christine for making our trip even more perfect from check in to dinner recommendations, etc wonderful!!!!!! Highly recommend

10

Shawna

29 Apr 2025

·

Stayed 3 nights

Great central location and wonderful friendly staff. Everyone was very knowledgeable about the city and always greeted us warmly. The rooms were clean and spacious. The bellhop was always there to greet us and opened doors. He also helped us with our bags and getting an Uber. No complaints at all..we absolutely loved this hotel

10

Halison

4 Nov 2025

·

Stayed 1 night

Perfect service and extremely confortable The hotel is perfectly managed

10

Brian

12 Sept 2025

·

Stayed 2 nights

Outstanding hotel with great location and super helpful and responsive staff. Would stay again without hesitation. Emailed us before check in and assisted with dinner reservations and transfers. A++

10

Rana

5 Dec 2023

·

Stayed 7 nights

Excellent staff beautiful decor , service is superb. Definitely will stay again .

10

Marijo

10 Oct 2024

·

Stayed 3 nights

Delightful stay in Madrid! Everything about this property was delightful! From the helpful, friendly, courteous doorman and front desk staff, to the spacious & beautifully decorated room and pool area. Communication prior to arrival & arranging transportation was seamless. We arrived around 9:30 am exhausted from our overnight flight & the staff greeted us by name & said “we’ve been awaiting your arrival!” Easy walking distance to many restaurants and attractions. Everyone was friendly, helpful & spot on for dinner reservations. Would happily stay here again!

10

Natalie

9 Jul 2025

·

Stayed 1 night

This hotel really is amazing, thoughtful touches and a kind staff. The whole space is beautiful.

10

Bonnie

14 Sept 2025

·

Stayed 1 night

Absolutely incredible boutique style hotel. Staff was accommodating, friendly, genuine and so very helpful. Would give it 10 stars if we could! Location was fantastic, walkable to all the major sites of Madrid.

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Location

Central, walkable location close to major sights, museums, and the train station. Many note that rooms remain quiet despite the busy area.

Related guest reviews

10

Susan

28 Feb 2025

·

Stayed 7 nights

This small and friendly hotel is ideally located in the centre of Madrid perfect for sightseeing.It only has about 37 rooms and every guest's need is taken care of by its well trained and exceptional staff. So if you want super luxury and comfort then this is the hotel for you.

10

Rebecca

5 Jul 2023

·

Stayed 3 nights

Fantastic hotel in a perfect location! It felt like a real oasis to return to after a busy day site seeing.

10

Heather

18 May 2025

·

Stayed 2 nights

Great location! Staff was so nice

10

Robert

23 Jun 2024

·

Stayed 5 nights

Excellent hotel. Location is great.

10

gregory

4 Nov 2023

·

Stayed 2 nights

Took the train to Madrid for a couple days. So I decided to try this hotel since it was located in the area we were going to tour. Turned out to be a great decision. Room and staff were great. Close to train station as well. We will definitely stay there next time we come to Madrid.

10

Susan

2 Dec 2024

·

Stayed 1 night

Huge, gorgeous room with soaring ceilings and an extremely comfortable bed. Staff were all lovely and the location was great.

10

Justin

31 May 2025

·

Stayed 6 nights

This was a great location close to the train station and all the great museums and an excellently maintained property with fantastically spacious rooms and great service. Courtyard, pool, and restaurant were inviting for a moment of relaxation. Highly recommend.

10

Kathy

7 May 2023

·

Stayed 3 nights

Location is excellent. Very quiet , even though its on a very busy street. Staff was very welcoming and helpful.

10

Bonnie

14 Sept 2025

·

Stayed 1 night

Absolutely incredible boutique style hotel. Staff was accommodating, friendly, genuine and so very helpful. Would give it 10 stars if we could! Location was fantastic, walkable to all the major sites of Madrid.

10

Jill

5 Jan 2025

·

Stayed 7 nights

We spent a fabulous week at this unique, palace boutique hotel, while in Madrid. The staff was so friendly, helpful, and welcoming! We enjoyed our Junior Suite and daily breakfast. It’s a great location for walking to all 3 museums, plazas, and the center of Madrid. We highly recommend this hotel for spending a memorable week in Madrid, Spain 🇪🇸

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Dining

Guests frequently commend the made-to-order breakfast and the quality of the on-site restaurant; dining on the patio is popular. A few note the breakfast format or pace isn’t for everyone.

Related guest reviews

8

Helen

9 Sept 2024

·

Stayed 3 nights

Wonderful staff, professional and friendly. Well located property. Delicious breakfast (highly recommended) and food. Spacious room.

10

Ricardo

9 Jan 2024

·

Stayed 4 nights

Located in Old downtown Madrid close to many cafes and restaurants. Easy walk to Plaza Mayor and Museums del Prado and Reina Sofia. Their tapas bar 34 is very convenient and has good prices and great service. The rooms are some of the biggest in any hotel in Madrid with all the trimmings of a Hotel of this star rating.

10

Michelle

8 Apr 2025

·

Stayed 4 nights

We loved our 4-night stay at this elegant boutique hotel with friendly service. The room as promised was quite large, but what the photos don’t capture is the impressive scale: soaring 12’ ceilings, high end finishes and 9’ doors lend a sense of grandeur. There was a dressing area with two closets, and the big bathroom had an enormous shower with two rainfall shower heads, and separate toilet. The Molton Brown full-sized toiletries were very nice. Food in the restaurant was excellent and we especially appreciated the very helpful and engaging staff. The location was convenient; we only used the Metro once as almost everything was within a 20-minute walk.

10

Seda

22 Nov 2023

·

Stayed 3 nights

Great location, beautiful, quiet property. Staff were all very helpful and friendly. The breakfast was outstanding. Would definitely recommend.

10

CLARISSE

5 Jun 2022

·

Stayed 3 nights

Excellent. Très bel hôtel dans un vieux palace. Calme. Propre. Très bien située. Personnel souriant et serviable. La seule note un peu plus négative : le petit déjeuner qui n.est pas un buffet. On vous sert à table. Peu de choix. Service un peu long. Moyen au regard du prix demandé. Mais c.est un détail aux vues du plaisir que procure cet hôtel. J’y retournerai sans hésitation. Grande classe

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10

ilene

12 May 2023

·

Stayed 1 night

We loved our stay. The property is old and has a lot of character. It is well cared for. The front desk staff really made the stay excellent. They were so friendly and helpful. We had dinner in their restaurant and it was very enjoyable. Looking forward to coming back!

10

Joao Paulo

28 Jan 2025

·

Stayed 5 nights

Excelente localização, limpo, muito confortável, qualidade de sono perfeita, roupas de cama e banho de excelente qualidade, chuveiro e amenities de primeira linha, pessoal extremamente cordial e solícito, café da manhã espetacular e restaurante de boa qualidade. Vale o que cobram.

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10

Susan

30 Apr 2024

·

Stayed 6 nights

Great breakfasts and service. Expensive but a great way to start the day. Loved eating outside in their patio area. Caklm quiet and soothing. Madrid is so busy that it was wonderful to come back and sit by the pool and unwind. the cold water was refreshing for tired legs.

10

Liliana

25 May 2025

·

Stayed 2 nights

We had an excellent experience. This is a boutique hotel with very spacious and beautiful rooms! Lovely decoration. What set them apart was the outstanding service. Everyone is very nice, friendly and attentive. The restaurant has great food and again their service is superb! Alejandro and Eliza went out of their way to make us feel special. They accommodated my kids food preferences without any issues. Thank you so much for making our family vacation a memorable experience!

10

Dina

20 Jan 2024

·

Stayed 3 nights

Fab hotel in excellent location, lovely service and a really great breakfast. We stayed twice, second time ipgraded to a most wonderful room (thank you Cool Rooms!), but the first room.was also very very nice!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $623	7 $674
8 $501	9 $326	10 $321	11 $296	12 $349	13 $378	14 $367
15 $350	16 $302	17 $331	18 $300	19 $305	20 $422	21 $444
22 $334	23 $331	24 $339	25 $342	26 $338	27 $417	28 $411
29 $265	30 $269

Su	Mo	Tu	We	Th	Fr	Sa
		1 $278	2 $278	3 $253	4 $367	5 $355
6 $301	7 $271	8 $205	9 $216	10 $216	11 $290	12 $289
13 $252	14 $247	15 $255	16 $257	17 $271	18 $284	19 $302
20 $257	21 $291	22 $302	23 $333	24 $291	25 $369	26 $464
27 $462	28 $507	29 $725	30 $911	31

CoolRooms Palacio de Atocha

Prices for CoolRooms Palacio de Atocha

Monthly average prices

About this property

Location

Room options

Junior Suite

Premium Double Room

Signature Suite

Superior Suite, 2 Bedrooms, 2 Bathrooms

Deluxe Double Room

Suite

Guest reviews of CoolRooms Palacio de Atocha

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about CoolRooms Palacio de Atocha

Prices for upcoming dates