Is parking available at the property?

Free valet parking is available on-site, but parking is limited. Height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 11:00 AM for a fee of approximately AED 130 for adults and AED 65 for children.

Does the property allow pets?

No pets or service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available for a fee of AED 250 per vehicle (one-way, maximum occupancy 2). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. Elevators are available for easy access to different floors.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Dubai, within a 5-minute drive of Burj Khalifa and Dubai Mall. It is approximately 0.3 km from Dubai Water Canal and 14.9 km from Dubai International Airport.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available. The pool is operational year-round, providing a relaxing space for guests.

What are the hotel's policies regarding children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, but family-friendly amenities are available.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AED 150 per night, subject to availability. Advance request or confirmation is required for rollaway beds.

Pullman Dubai Downtown Hotel - Luxury Stay in Dubai

Average nightly price at Pullman Dubai Downtown by month, last 12 months (USD)
Month	Average price
January	$256
February	$248
March	$161
April	$137
May	$123
June	$89
July	$69
August	$78
September	$104
October	$216
November	$266
December	$272

What guests think

At Pullman Dubai Downtown, travelers praise the central location near Dubai Mall and Burj Khalifa, friendly staff, and modern rooms with standout views, while noting a small rooftop pool with limited loungers and occasional noise from the club or street.

Many describe the property as very clean, though a few mention housekeeping inconsistencies or odors. Breakfast and on-site dining draw positive feedback, but some found options repetitive or limited and service slow at times. Check-in is usually smooth, yet several reviews cite delays and uneven responses to issues. A solid pick for travelers seeking a downtown base with lively facilities and easy access to sights.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and bar earn praise for Burj Khalifa views, though the pool is small and sun loungers are limited. Gym is compact with some reported equipment issues, and there are jacuzzi/steam/sauna options; music from venues can be loud.

Related guest reviews

8

Biant

Apr 25, 2025

·

Stayed 2 nights

Room was great, great location-very close to the Burj Khalifa and Dubai Mall. The rooftop restaurant and pool deck are very nice.

10

Kathryn

Nov 9, 2025

·

Stayed 6 nights

Fabulous hotel m. Rooms clean modern and very comfortable. Breakfast was excellent variety on offer was fab. Main Pool area lovely and modern would need some attention to lower deck maintenance fresh coat of paint would help and remove broken umbrella!!! One down side is the music from the club especially on the weekend in creek view rooms as it can be load and go on late into early hours

10

sabina

Nov 22, 2025

·

Stayed 4 nights

Friendly staff. Great location. Lovely pool but small. Clean.

10

Sharisse

Sep 2, 2025

·

Stayed 3 nights

Staff were all super helpful and friendly. The rooms were clean, spacious and modern. Swimming pool area didn’t have that many beds around the pool so you may have to wait however it was a good sized pool with jacquzzi which has a nice view of the burj khalifa.

10

Stephanie

Aug 16, 2025

·

Stayed 3 nights

Goregous hotel, the rooms were huge and very nice. The breakfast buffet was incredible we absolutely loved it, you could order a la cart aswell. The pool area was great and had a lovely view. Staff were kind and helpful 🙂 the location was good we couls walk to the metro

10

Munira

Aug 24, 2024

·

Stayed 5 nights

Check in was slow but they upgraded us to a canal view room. Amazing views and room. Breakfast and Dinner were delicious with fantastic service from the whole catering team. Catered for egg, nut and gluten allergies. Jacuzzi, steam, sauna were amazing too! Would definitely stay at Pullman Downtown again. :)

8

Ryan

Aug 17, 2025

·

Stayed 4 nights

Gezellige, sfeervolle en centraal gelegen hotel. Nette, ruime kamers met een goede bed. Het ontbijt is vrij gevarieerd. Op de tweede verdieping een gezellige bar/restaurant met in de avond vaak een goede DJ. Zwembad heeft beperkt aantal ligbedjes, maar het zwembad is dan ook niet heel groot.

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10

Isis

Jun 3, 2025

·

Stayed 5 nights

The hotel is small, centrally located, close to the Mall and the Burj Khalifa. It was clean, pretty, you can't beat the price. The only thing I didn't like is that the front door staff push too hard for people to get the private taxis that are there at the hotel which are more expensive than the regular government taxis. The front desk helps with changing currency, they're very polite and helpful about anything we needed. There is a night club on the second floor that we never got to go to, also a restaurant and bar off the lobby and a la carta restaurant/bakery that was really good, a bit expensive. The gym is really small but gets the job done if you just want to get some exercise done we didn't use the pool but walked by and it is small with nice views of the khalifa and the creek.

10

Sundeep

Nov 29, 2025

·

Stayed 4 nights

Staff is absolutely amazing. And hotel very clean and spacious. Restaurants are next level. My absolute favorite is the roof top restaurant and pool area with a clear clear view of Burj khalifa! Room are very modern and service is outstanding. My first ever stay in Dubai and what a memorable one at that.

10

Viktoria

Apr 16, 2025

·

Stayed 2 nights

Amazing, modern and super clean hotel, walking distance from the Burj Khalifa. Great location! Breakfast buffet had great choices. Would highly recommend. Not many sun loungers so would advise to go to pool area early to make sure you have a spot.

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Cleanliness

Many guests describe the hotel and rooms as very clean. A few reported housekeeping inconsistencies, lingering odors or smoke in some rooms, and occasional missed details.

Related guest reviews

10

PAULA

May 3, 2025

·

Stayed 7 nights

Absolutely love this property and the staff! The staff were always so friendly and welcoming. The property has multiple dining options on site, with a pool deck facing the Burj Khalifa. The room was cleaned daily, and staff were so sweet. I would absolutely stay here again when I return to Dubai.

8

Gülcin

Oct 5, 2024

·

Stayed 6 nights

Aufgrund unserer Ankunftszeit gab es beim Check in Probleme und kleine Diskussionen die uns keinen entspannten Start verursacht hat. Die Zimmer werden nur grob sauber gemacht, d.h der Boden wird nicht richtig gestaubsaugt, das WC wurde leider auch nicht immer mit Sorgfalt sauber gemacht, dafür gab es immer frisches Wasser auf den Zimmern und auch die Servicekräfte waren immer freundlich. Die liegen am Pool sind begrenzt man musste etwas Glück haben einen Platz zu finden, das Frühstück und die Lage waren eine 10/10!

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10

Thanh

Nov 29, 2025

·

Stayed 6 nights

Clean room, friendly staff, i booked a Burj Khalifa view and it’s exactly how I wanted

4

Anna

Jan 23, 2025

·

Stayed 2 nights

Rooms were not sound proofed so very noisy when trying to sleep. Can hear neighbours alarm going off. Not super clean.

8

Pratapsingh

May 11, 2025

·

Stayed 6 nights

All aspects of our stay were excellent except the room we had 1024 had an unpleasant smell of smoke. Obviously previous guests were smoking cigarettes in the room ☹️

10

Ebtisam

Oct 24, 2025

·

Stayed 4 nights

Cleanliness was great. Customer service was excellent. Food pool location I highly recommend !

8

Silvia

Feb 20, 2025

·

Stayed 6 nights

Das Hotel hat eine sehr gute Lage. Zum Burja Khalifa sind es nur 15 Gehminuten und dann ist man auch gleich bei der Metro. Die Sauberkeit auf der Terrasse zum Frühstück lässt zu wünschen übrig. Unten den Bänken lag der Schmutz schon länger. Wir haben es persönlich einer Dame die uns immer zum Tisch begleitet hat gezeigt, doch leider ohne Erfolg. Ansonsten war es ein schöner Aufenthalt und der Service ist super. Wir würden das Hotel jederzeit wieder buchen.

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2

Moe

Dec 18, 2024

·

Stayed 8 nights

Found bed bugs in the room and when front desk was notified, they offered a new room

10

Denise

Apr 5, 2025

·

Stayed 5 nights

Nous avons adoré notre séjour. La chambre était propre, d'ailleurs, c'était propre et ça sentait bon partout dans l'hôtel. Coup de coeur pour le breadhouse bistro and bakery, la nourriture et le café étaient délicieux. Le restaurant de la terrasse Lolita a une superbe vue le soir. Le gym était complet et moderne. Le seul inconvénient est que l'hôtel n'est pas du tout près du métro, donc le déplacement se faisait surtout en taxi.

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10

Fady

Aug 9, 2025

·

Stayed 5 nights

Very clean and the staff is super nice

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, many with striking canal or Burj Khalifa views; suites can be very spacious. Some guests found rooms small or a bit worn, and noise from the club or street can affect certain rooms, especially on weekends.

Related guest reviews

10

Kathryn

Nov 9, 2025

·

Stayed 6 nights

Fabulous hotel m. Rooms clean modern and very comfortable. Breakfast was excellent variety on offer was fab. Main Pool area lovely and modern would need some attention to lower deck maintenance fresh coat of paint would help and remove broken umbrella!!! One down side is the music from the club especially on the weekend in creek view rooms as it can be load and go on late into early hours

10

Thanh

Nov 29, 2025

·

Stayed 6 nights

Clean room, friendly staff, i booked a Burj Khalifa view and it’s exactly how I wanted

10

Samer

Jun 22, 2025

·

Stayed 3 nights

Great location, friendly staff and great room size for family of 4 (Superior Suite)

4

Karen Post

Jan 10, 2026

·

Stayed 1 night

Små værelser. Meget larm fra gaden selvom vi havde værelse på 8. Sal.

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10

Karin

Jan 26, 2026

·

Stayed 11 nights

Dejlig stort værelse, dog lidt hårde senge. Men ellers et dejligt hotel, der ligger godt ift. blandt andet Dubai mall.

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8

Dwayne

Sep 18, 2024

·

Stayed 4 nights

Staff service were great. We had a little problem with our room and they changed our room immediately. Room is nice and spacious but you can tell it's a bit old with the noise of the AC at night and the roller shades in the bathroom getting stuck. Location is not bad with convenience store and grocery nearby with some dining options.

10

Senka

Oct 28, 2025

·

Stayed 3 nights

It was a great room big and comfortable with great views

10

Larisa

Jul 3, 2025

·

Stayed 3 nights

Great view, very clean

10

Harun Murat

Mar 6, 2025

·

Stayed 5 nights

POOL LOUNGE HAS A GREAT VIEW, RESTAURANT IN THE LOBBY FLOOR IS GREAT . ROOMS ARE SMALL BUT CLEAN AND COMFORTABLE. POLITE AND HELPFUL STAFF , 15 MINUTES WALKING DISTANCE TO BURJ KHALIFA

8

Brandon

Oct 19, 2024

·

Stayed 2 nights

Property is well located in downtown Dubai, on the canal. The property's public areas are well cared for, and the front desk staff friendly and attentive. There is limited seating around the pool, and unfortunately no real way to expand it. The room was nice overall, but some of the decor is starting to show signs of wear/staining. The bed is very firm.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, accommodating and attentive, with staff often going the extra mile. However, several reviews mention slow or delayed check-ins, uneven responses to issues, and occasional billing or deposit frustrations.

Related guest reviews

10

Amirreza

Nov 29, 2025

·

Stayed 3 nights

Great experience staying at the hotel. Wonderful customer experience. They do everything they can so you enjoy your stay.

10

Marvin

May 7, 2025

·

Stayed 10 nights

I liked the overall service of the hotel's staff. Very responsive. Complimentary breakfast was superb with a variety of food including international delicacies. Room was very comfortable. All the usual comforts and a digital scale. Came in handy after eating so much tasty food!

10

Yessica

Nov 8, 2024

·

The hotel was great, the location was very convenient; it is a walking distance from the Burj Khalifa. The staff were amazing, a special thanks to OBAID, he really loves what he does; he goes above and beyond to ensure you are well taken care of, he really exceeded all my expectations.

2

Felicity

Nov 20, 2025

·

Stayed 4 nights

Awful stay here. Poor customer service. Supposed to check in at 1400, finally got a room at 1630. Room was worn, outside noise loud. Could hear people screaming across the hall and sneezing next door. Phones didn't work to ring down to reception. Only ever had one wine glass. Asked reception who forgot. Made a complaint, the hotel ignored me basically. Very very bad stay. They also had on some sort of corporate vmevent which was evidently more important than us. The door staff in Romeo Lane was obnoxious and rude. Do not recommended this hotel. We checked out earlier and settled the bill and now being hassled by them.

10

Claudia

Aug 4, 2025

·

Stayed 7 nights

We stayed in Pullmann Downtown Dubai for a week and we loved it 😍 from the reception to the housekeeping everybody was very nice and always ready to help .. the food was amazing and for halfbooard you have a lot of options... happy hour was great .. seating on tje pool bar or in the Bread House you have realy nice drinks and affordable... all around the hotel and even outside so clean 😍... i swear you can walk without shoes and you still have clean feet ... our concierge Obaid was amazing during our stay .. always so kind and helpful... always asking if everything was alright and if we need it something... Dubai and Pullman Hotel are definitely places to come back.. thank you guys for everything and keep up the good work I hope to see you all soon ...

10

Faaititi Betty

Jul 22, 2025

·

Stayed 3 nights

The staff were friendly especially Andrew that helped with our luggage on our arrival and departure. Will definitely stay here again.

10

MOHAMMED

Nov 8, 2025

·

Stayed 1 night

We got a free upgrade to city view from normal room. Nice gesture by front desk staff. Also staff were very friendly and responsive.

10

Sundeep

Nov 29, 2025

·

Stayed 4 nights

Staff is absolutely amazing. And hotel very clean and spacious. Restaurants are next level. My absolute favorite is the roof top restaurant and pool area with a clear clear view of Burj khalifa! Room are very modern and service is outstanding. My first ever stay in Dubai and what a memorable one at that.

8

tania kalasa

Sep 22, 2024

·

Stayed 11 nights

The checkin wasn’t good, I asked for early check in but it wasn’t available. Then I had to wait 2 hours to get a room. Next day, I got stopped like if I stole something and they were asking me to pay for the early checkin while I had to way 2 hours!!!!! Few days later, I got stopped again because the person that did the checkin charged me for only part of the hotel taxes and they made it look like if it was my fault. Only one staff was nice and able to explain the difference and the issue was the last staff I spoke with. Cherry on top, the 3-4 times I called for the reception and room service, no one ever picked up!! It was really unpleasant for a 5-star hotel that I have stayed at around the world.

4

Gill

Nov 8, 2025

·

Stayed 4 nights

Upon arrival, it took 40 minutes to locate our reservation. Then we were told the room wasn’t ready, despite a 2:00 PM check-in. After a long flight, we finally received the room at 4:00 PM, with no waiting area, food, or drinks offered in the meantime. We later requested a late checkout as compensation, but it was denied. Customer service also ignored our feedback entirely. Very disappointing experience and poor guest care.

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Location

Central Business Bay location close to Downtown, with Dubai Mall and Burj Khalifa reachable by a short drive or a 10–20 minute walk for some. Not especially close to a metro station, so taxis or ride-shares are common; some nearby construction.

Related guest reviews

8

Yostina

Nov 26, 2025

·

Stayed 2 nights

Nice hotel, close to the mall and the metro.

8

Sunil

Dec 29, 2025

·

Stayed 7 nights

Location of the hotel is good. Dubai mall and Burj Khalifa are 10-15 min taxi ride. Very easy to get Uber - almost always came in 1-2 minutes. You can get a good view of the Burj from in front of the hotel. Rooms were clean and tidy. Staff was polite and helpful. Tried room service couple of times - food was good (tried biryani and some desserts - kids loved it). The breakfast spread could have been slightly better but was still reasonable.

10

Gururaghav

Oct 20, 2023

·

Stayed 4 nights

The room was quite and very comfortable. The staff was very accommodating and pleasant. However, the hotel is located far from the MRT and we had to depend on taxis at all times, which is difficult during peak times like the evening.

10

Peter

Oct 13, 2024

·

Stayed 3 nights

great location, close to all major attractions

8

Daniel

May 4, 2025

·

Stayed 8 nights

Sehr Zentral gelegen

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10

Lana

Aug 1, 2025

·

Stayed 5 nights

The location is great and for a good price given the area. Easy walk to Dubai mall, probably around 12-15 mins. Nearby restaurant Zawaya is delicious, a must try! The hotel itself was beautiful. Not a very high building but the rooms very super gorgeous and clean, the breakfast was nice although could be better.. the pool was fun with nice cocktails including happy hour. Overall would definitely recommend.

10

Christian

Jan 20, 2026

·

Stayed 3 nights

Great hotel with prime location. My 9. time in Dubai but first at this hotel. I really enjoyed the proximity to downtown and the state of the hotel.

10

Isis

Jun 3, 2025

·

Stayed 5 nights

The hotel is small, centrally located, close to the Mall and the Burj Khalifa. It was clean, pretty, you can't beat the price. The only thing I didn't like is that the front door staff push too hard for people to get the private taxis that are there at the hotel which are more expensive than the regular government taxis. The front desk helps with changing currency, they're very polite and helpful about anything we needed. There is a night club on the second floor that we never got to go to, also a restaurant and bar off the lobby and a la carta restaurant/bakery that was really good, a bit expensive. The gym is really small but gets the job done if you just want to get some exercise done we didn't use the pool but walked by and it is small with nice views of the khalifa and the creek.

10

Viktoria

Apr 16, 2025

·

Stayed 2 nights

Amazing, modern and super clean hotel, walking distance from the Burj Khalifa. Great location! Breakfast buffet had great choices. Would highly recommend. Not many sun loungers so would advise to go to pool area early to make sure you have a spot.

10

Chirayath Padmanabhan

Dec 30, 2024

·

Stayed 2 nights

Excellent hotel at a location that is a 20-minute walk to Burj Khalifa. Not close to the metro but overall a good place to stay.

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Dining

Breakfast and on-site restaurants receive strong feedback for quality and choice, and many enjoyed the rooftop or pool venues. Some guests found breakfast or half-board options repetitive or limited, and a few reported service hiccups.

Related guest reviews

10

Magda Daniela

Sep 12, 2025

·

Stayed 5 nights

Incrível. Experiência maravilhosa! A localização é excelente, o café da manhã surpreendeu pela abundância e variedade, o atendimento foi excepcional em todos os momentos e a qualidade das roupas de cama premium garantiu noites de muito conforto. Ameties fornecidas diariamente para maior conforto. Piscina com vista para o skyline e Burj.

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8

MICHIYO

Aug 10, 2025

·

Stayed 2 nights

レストランの選択肢は少ないが、料理はとても美味しく満足したスタッフも親切で好感をもった

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8

Sunil

Dec 29, 2025

·

Stayed 7 nights

Location of the hotel is good. Dubai mall and Burj Khalifa are 10-15 min taxi ride. Very easy to get Uber - almost always came in 1-2 minutes. You can get a good view of the Burj from in front of the hotel. Rooms were clean and tidy. Staff was polite and helpful. Tried room service couple of times - food was good (tried biryani and some desserts - kids loved it). The breakfast spread could have been slightly better but was still reasonable.

4

Dilakshan

Jan 4, 2026

·

Stayed 6 nights

helt ok frokost

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2

farid

Nov 1, 2025

·

Stayed 7 nights

Honestly, whoever rated this hotel 5 stars has probably never been to a real 5-star hotel in Dubai. The staff were very rude, the breakfast buffet was extremely small, and the rooms were tiny. They claimed to have a king bed, but it definitely wasn’t. Overall, this is more of a 3.5–4 star hotel in terms of staff, service, and food, and what you pay doesn’t match the value you receive. Don’t be fooled by the fake reviews — there are far better 5-star hotels in Dubai than this one.

10

Lisa

Jun 2, 2025

·

Stayed 4 nights

Excellent hotel. Rooms are clean and spacious. Great choice of food for breakfast, staff were helpful, efficient and friendly. Hotel is spotlessly clean with great amenities and a great location.

10

Stephanie

Aug 16, 2025

·

Stayed 3 nights

Goregous hotel, the rooms were huge and very nice. The breakfast buffet was incredible we absolutely loved it, you could order a la cart aswell. The pool area was great and had a lovely view. Staff were kind and helpful 🙂 the location was good we couls walk to the metro

8

Ryan

Aug 17, 2025

·

Stayed 4 nights

Gezellige, sfeervolle en centraal gelegen hotel. Nette, ruime kamers met een goede bed. Het ontbijt is vrij gevarieerd. Op de tweede verdieping een gezellige bar/restaurant met in de avond vaak een goede DJ. Zwembad heeft beperkt aantal ligbedjes, maar het zwembad is dan ook niet heel groot.

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10

Mikhail

Aug 3, 2025

·

Stayed 4 nights

We stayed at Pullman because Ramada Inn Downtown Dubai cancelled our reservation (!) and that was the best thing that happened to us in Dubai. Pullman is a much better hotel, their staff is very helpful and accommodating, our room was spacious and clean, there are three great restaurants at the property, the breakfast buffet is awesome and the location is very convenient for transportation and downtown access. A taxi/Uber to Dubai Mall is $7-8 and takes about 10 min. There is a supermarket and pharmacy literally across the street if you need anything that hotel doesn’t have. Their prices are very reasonable for the level of comfort and service. I’d definitely stay at Pullman on the next trip to Dubai.

10

Sal

Nov 4, 2025

·

Stayed 5 nights

Staff were very good, food was on par

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $164	10 $181	11 $186	12 $160	13 $145	14 $152
15 $151	16 $159	17 $157	18 $145	19 $145	20 $145	21 $145
22 $145	23 $145	24 $152	25 $152	26 $152	27 $149	28 $146
29 $134	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
		1 $140	2 $146	3 $146	4 $152	5 $152
6 $152	7 $155	8 $152	9 $152	10 $107	11 $171	12 $132
13 $132	14 $135	15 $132	16 $132	17 $132	18 $132	19 $132
20 $149	21 $149	22 $149	23 $149	24 $172	25 $184	26 $171
27 $219	28 $274	29 $326	30 $400	31 $645

Pullman Dubai Downtown

Prices for Pullman Dubai Downtown

Monthly average prices

About this property

Location

Room options

Superior Suite, Canal View

Deluxe Twin Room, 2 Twin Beds

Deluxe Suite, 1 King Bed

Deluxe Room, 1 King Bed

Premier Suite, Canal View

Superior Twin Room, 2 Twin Beds

Executive Twin Room (Club)

Superior Room, 1 King Bed

Executive Room, 1 King Bed (Club)

Guest reviews of Pullman Dubai Downtown

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Pullman Dubai Downtown

Considering this hotel for your Dubai trip?

Prices for upcoming dates

Business details