Ocean Spa Hotel
221 US$
/nat
Gennemsnit for oktober
Priser på Ocean Spa Hotel
Vælg datoer for at se priser og tilgængelighed
221 US$
/nat
Gennemsnit for oktober
Gennemsnitlige månedlige priser
På Ocean Spa Hotel ligger prisen pr. nat i gennemsnit på 197 US$ i den billigste måned (september) og 279 US$ i den dyreste måned (februar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 250 US$ |
| februar | 279 US$ |
| marts | 245 US$ |
| april | 232 US$ |
| maj | 202 US$ |
| juni | 209 US$ |
| juli | 218 US$ |
| august | 233 US$ |
| september | 197 US$ |
| oktober | 221 US$ |
| november | 235 US$ |
| december | 233 US$ |
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okt. · 221 US$
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Dyrest: februar (ca. 279 US$)
Billigst: september (ca. 197 US$)
Om dette overnatningssted
All-inclusive hotel with outdoor pool, spa services, and four dining options near Playa Tortugas in Cancun.
Lokation
Ocean Spa Hotel – All Inclusive befinder sig i Zona Hotelera – et område i Cancún, der ligger tæt på lufthavnen og på en privat strand. Ultramar Ferry Puerto Juárez og Iberostar Cancun Golfbane er begge oplevelser, som er et besøg værd. Er du mere interesseret i de populære seværdigheder i området, kan du tage et smut forbi Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc Nationalpark og Xoximilco. Rejser du med børn? Du kan overveje at tage dem med til Cancun-kulturhuset og El Sol de Cancun. Oplevelser som dykning og windsurfing giver gode muligheder for at komme ud på eller i det omgivende vand, eller du kan tage på eventyr ved at afprøve vandre-/cykelruter i nærheden.
Restaurant
Swimmingpool
Elevator
Roomservice
Portier
Renseri
Lokation
Blvd. Kukulcan km. 3.5 Hotel Zone, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexico
Værelsesmuligheder
1
Double Queen Size Bed
Værelsesoplysninger
Sover 4
1
Suite Deluxe King Bed
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
4
Double Standard
Værelsesoplysninger
1 Dobbeltseng
Sover 4
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Double Deluxe Ocean View
Værelsesoplysninger
Sover 4
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Single Deluxe Sea View
Værelsesoplysninger
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Quadruple Standard
Værelsesoplysninger
2 Dobbeltsenge
Sover 4
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
2
Double Deluxe
Værelsesoplysninger
Sover 4
269 ft²
AltanKlimaanlægBadeværelseEkstra seng(e) (Efter anmodning)
4
Suite Deluxe
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
7
Habitacion Romance Deluxe
Værelsesoplysninger
Sover 2
592 ft²
1
Double Or Twin Deluxe Ocean View
Værelsesoplysninger
Sover 6
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Family Room Two Queen Beds
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Suite Standard
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
5
Single Standard
Værelsesoplysninger
1 Enkeltseng
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
7
Habitacion Standard
Værelsesoplysninger
Sover 3
484 ft²
7
Family Room Queen Size Bed
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Room Sea View
Værelsesoplysninger
1 Enkeltseng
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
2
Double Or Twin Standard
Værelsesoplysninger
Sover 6
205 ft²
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
3
Suite One Bedroom
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Twin Standard
Værelsesoplysninger
Sover 4
2
Suite Luxury
Værelsesoplysninger
Sover 8
495 ft²
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Double Deluxe King Bed
Værelsesoplysninger
Sover 4
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
6
Junior Suite Deluxe
Værelsesoplysninger
Sover 5
9
Family Two Bedroom Suite
Værelsesoplysninger
Sover 7
700 ft²
9
Family One Bedroom Suite
Værelsesoplysninger
Sover 5
700 ft²
1
Quadruple Capacity 4
Værelsesoplysninger
Sover 4
1
Room Deluxe
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
108 ft²
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Suite Superior
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Triple Standard
Værelsesoplysninger
2 Dobbeltsenge
Sover 3
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Room Deluxe Honeymoon
Værelsesoplysninger
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Suite One Bed
Værelsesoplysninger
Sover 8
1
Single Garden View
Værelsesoplysninger
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Room Capacity 3
Værelsesoplysninger
1
Double Or Twin Capacity 2
Værelsesoplysninger
Sover 6
1
Room Deluxe Sea View
Værelsesoplysninger
452 ft²
Wi-Fi (Gratis)MikrobølgeovnPrivat badeværelsePrivat pool
1
Suite Two Queen Beds Superior
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Suite Two Bedrooms
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Suite Two Queen Beds
Værelsesoplysninger
Sover 8
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
12
Room Standard
Værelsesoplysninger
205 ft²
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Quadruple Queen Size Bed
Værelsesoplysninger
Sover 4
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
4
Double King Size Bed
Værelsesoplysninger
Sover 4
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Room Run of House
Værelsesoplysninger
1 Enkeltseng
Privat badeværelseSkabTV
6
One Bedroom Suite
Værelsesoplysninger
Sover 3
592 ft²
Suite Two Double Beds
Sover 8
1
Suite Three Beds
Værelsesoplysninger
Sover 8
1
Single Deluxe Honeymoon
Værelsesoplysninger
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
1
Room Garden View
Værelsesoplysninger
1
Room Capacity 2
Værelsesoplysninger
1
Single Deluxe
Værelsesoplysninger
KlimaanlægWi-Fi (Gratis)Mikrobølgeovn
Gæsteanmeldelser af Ocean Spa Hotel
4
Baseret på 4 verificerede anmeldelser
Hvem overnatter her?
Business
0%
Par
38%
Familie
43%
Gruppe
14%
Solorejsende
3%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
På Ocean Spa Hotel beskriver rejsende venligt personale og en lille atmosfære, men også forældede faciliteter, varierende renlighed, gentagende mad, en ofte ubrugelig lille strand, ingen elevatorer og tilbagevendende vedligeholdelsesproblemer såsom løse fliser ved poolen og upålideligt varmt vand.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
På Ocean Spa Hotel beskriver rejsende venligt personale og en lille atmosfære, men også forældede faciliteter, varierende renlighed, gentagende mad, en ofte ubrugelig lille strand, ingen elevatorer og tilbagevendende vedligeholdelsesproblemer såsom løse fliser ved poolen og upålideligt varmt vand.
Tilbagemeldinger om servicen er blandede: ros til restaurant- og aktivitetsholdet står i kontrast til rapporter om ubehjælpelig betjening i receptionen og langsomme svar. Beliggenheden i Hotelzonen er praktisk i forhold til offentlig transport og færgen til Isla Mujeres, og flere gæster benyttede den gratis shuttlebus til en partnerstrand med klarere vand. Hotellet passer til rejsende, der søger et beskedent, afslappet all-inclusive ophold i Hotelzonen med et stramt budget.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Lille resort med pool og spa; flere gæster bemærker manglen på elevatorer og vedligeholdelsesproblemer ved poolen, såsom ødelagte fliser. Strandarealet er lille og ofte uegnet til svømning, og nogle bruger en shuttlebus til et partnerhotel for bedre strandforhold.
Relaterede gæsteanmeldelser
6
Prashantkumar
26. jan. 2025
·
Overnattede 7 nætter
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
6
Yiseth
22. okt. 2024
·
Overnattede 4 nætter
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
6
Delta
20. dec. 2025
·
Overnattede 5 nætter
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
8
amin
29. nov. 2023
·
Overnattede 5 nætter
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
4
Raquino Batronel De
10. aug. 2025
·
Overnattede 4 nætter
Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .
Only one swimming pool. Its only 9pm no elevator. Waiting area no fan .
4
Anthony
5. jul. 2023
·
Overnattede 4 nætter
First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.
First couple days no hot water, food was not to very good. Beach looks more like a pier for boats. Staff was very friendly. I don't think I will be staying here again.
4
Joaquin
27. mar. 2024
·
Overnattede 2 nætter
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
8
Brenda
20. mar. 2025
·
Overnattede 7 nætter
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
10
Aubry
15. feb. 2025
·
Overnattede 5 nætter
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
4
Andrea Jo
2. apr. 2025
·
Overnattede 5 nætter
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Tilbagemeldinger om renligheden er ujævne: nogle fandt værelser og område meget rent, mens mange bemærkede beskidte eller slidte områder, dårlig lugt, skadedyr og dårligt vedligeholdte pools. Der er gentagne gange rapporteret problemer med varmt vand.
Relaterede gæsteanmeldelser
2
Lesley
15. jul. 2024
·
Overnattede 4 nætter
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
2
Tony Alfredo
21. sep. 2025
·
Overnattede 3 nætter
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
8
amin
29. nov. 2023
·
Overnattede 5 nætter
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
Unlike all of the disappointing and discouraging reviews here, I would like to give them 4 stars 🌟 review for the following reasons based on ny own experience and priorities. 1- Very polite, caring and honest staffs from the front desk to kitchen to house keeping to maintenance , security and management. Hotel was always full staffed for 24/7 services and were always available and caring for any requests. 2- Cleanness, everybody cleanings that includes the cleaning of the rooms, pools , restaurants, landscaping, etc. 3- Diversity and availability of foods and drinks. Open bar and buffet breakfast with international cuisine. 3 restaurants that offer Mexican, Italian and Asian food every night from 6 to 11pm. Open buffet for breakfast, lunch and dinner. Daily hot and fresh Grill and pizza from 12 to 6 pm. 4- Close to all major activities that are offered by other recreational businesses like ferry, daily tours, shows and etc. 5- Pools for kids and adults with the open side bar. 6- kids zone with limited activities that worth trying and will keep your kids busy enough for hours. NOTES, 1- If you want to spend dollars not the pesos, take enough cash with you as the banks, ATMs , businesses will charge large transaction fees. 2- The building will look old but they have done lots of interior remodeling and painting to keep it to look updated and renewed. It worth the money you pay lesser than other all inclusive hotels that offering the same services.
2
Dylan
13. mar. 2025
·
Overnattede 5 nætter
This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
This property is not anything like what it shows on Expedia. We went for our honeymoon and boy did we regret it. The beds were gross, the food was almost as good as microwaved food, and the pools were nasty. We stayed one night because we had to, then left for a different resort the next morning(The Royal Cancun). I had payed in advance for 1 week and only used one night. I’m out 1000$ now because they wouldn’t refund me. Don’t waste your time with this awful place. Spend a little bit more money and enjoy Mexico.
10
Gail Susan
17. feb. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
4
Ericka
24. sep. 2024
·
Overnattede 4 nætter
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
8
Johanna
18. feb. 2025
·
Overnattede 2 nætter
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
8
Brenda
20. mar. 2025
·
Overnattede 7 nætter
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
2
Estephany
18. sep. 2024
·
Overnattede 4 nætter
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
4
Andrea Jo
2. apr. 2025
·
Overnattede 5 nætter
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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Værelser
Værelserne beskrives ofte som meget forældede og i behov af opgraderinger; få gæster fandt dem stadig komfortable med effektiv aircondition. Støjniveauet varierer fra rolige ophold til høj musik ved poolen og i nærheden af dokkerne.
Relaterede gæsteanmeldelser
2
Lesley
15. jul. 2024
·
Overnattede 4 nætter
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
6
Delta
20. dec. 2025
·
Overnattede 5 nætter
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
4
Vicky Myrna
7. jan. 2024
·
Overnattede 7 nætter
We stayed Sunday to Sunday. The first night we arrived late we headed to the buffet to eat and the selection was so so small and unappetizing we ended up doing the snack bar instead. Burgers and hotdogs from the snack bar are terrible. Stick with the pizza if you even dare book this place. Technically there's 1 buffet and 3 restaurants, but the restaurants are NOT open everyday. You need to be very very aware what is open on what days. The beach is terrible with tons of seaweed and rocks/concrete. The pictures are extremely deceiving. None of the furniture pictured is present on the beach. The chairs all need to be replaced as they are incredibly worn. The water is ok, you can go out pretty far and only be at waist hight HOWEVER lots of little brow jelly fish present. An absurd amount of vendors (activities, hats, cheap jewelry, sun glasses, fruit), you get pestered every 20 minutes. Staff does not bring you drinks on the beach like other resorts. Music is always too loud by the pool. Plus sides: cabanas are free, not busy at all so you never have to fight for a chair in a good spot either by the pool or on the beach. Warning for parents: ADULTS ONLY IS NEXT DOOR, if you don't want your kids seeing topless drunk breasts, do not walk towards that resort. There is a fair gap between the two resorts so if you stay on this beach it's not a concern. This beach does sit between 2 busy docs. It's loud and obnoxious between 9-11 and then 2-4 at launch and return of all the tour boats
We stayed Sunday to Sunday. The first night we arrived late we headed to the buffet to eat and the selection was so so small and unappetizing we ended up doing the snack bar instead. Burgers and hotdogs from the snack bar are terrible. Stick with the pizza if you even dare book this place. Technically there's 1 buffet and 3 restaurants, but the restaurants are NOT open everyday. You need to be very very aware what is open on what days. The beach is terrible with tons of seaweed and rocks/concrete. The pictures are extremely deceiving. None of the furniture pictured is present on the beach. The chairs all need to be replaced as they are incredibly worn. The water is ok, you can go out pretty far and only be at waist hight HOWEVER lots of little brow jelly fish present. An absurd amount of vendors (activities, hats, cheap jewelry, sun glasses, fruit), you get pestered every 20 minutes. Staff does not bring you drinks on the beach like other resorts. Music is always too loud by the pool. Plus sides: cabanas are free, not busy at all so you never have to fight for a chair in a good spot either by the pool or on the beach. Warning for parents: ADULTS ONLY IS NEXT DOOR, if you don't want your kids seeing topless drunk breasts, do not walk towards that resort. There is a fair gap between the two resorts so if you stay on this beach it's not a concern. This beach does sit between 2 busy docs. It's loud and obnoxious between 9-11 and then 2-4 at launch and return of all the tour boats
10
Gail Susan
17. feb. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
4
Ericka
24. sep. 2024
·
Overnattede 4 nætter
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla. La habitación que me dieron super fea, dañados los muebles, y olía horrible. No recomiendo ese lugar para nada. Muy descontenta.
8
Johanna
18. feb. 2025
·
Overnattede 2 nætter
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
The staff is great, my room was clean and the air conditioner was just perfect. The food was not for me. The juices are made from powder. The alcoholic drinks are made with the same cheap powder stuff. The cappuccinos are good, much better than their coffee.
6
Misty
2. mar. 2025
·
Overnattede 3 nætter
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
4
Raghuveer
4. jan. 2023
·
Overnattede 19.355 nætter
In good location. The beds and bathroom are bad. Need a serious upgrade.
In good location. The beds and bathroom are bad. Need a serious upgrade.
10
Kristen
3. jan. 2024
·
Overnattede 2 nætter
Overall I really enjoyed my stay here. The staff was excellent, the food was really good and there were a lot of healthy options which was great. The room was comfortable but very outdated. Easy access to the pool, the ocean and a nice walking path right out the door. The entertainment staff was outstanding. It is a small and quaint place and I really enjoyed my stay here.
Overall I really enjoyed my stay here. The staff was excellent, the food was really good and there were a lot of healthy options which was great. The room was comfortable but very outdated. Easy access to the pool, the ocean and a nice walking path right out the door. The entertainment staff was outstanding. It is a small and quaint place and I really enjoyed my stay here.
4
Andrea Jo
2. apr. 2025
·
Overnattede 5 nætter
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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Service
Mange gæster roser det venlige personale i restauranten, baren og aktiviteterne samt hurtig ind- og udtjekning, men flere rapporterer om ubehjælpelig betjening i receptionen, langsom service og dårlig løsning af problemer.
Relaterede gæsteanmeldelser
10
D o r r i e jean
7. apr. 2025
·
Overnattede 7 nætter
The three daily event coordinators were absolutely amazing
The three daily event coordinators were absolutely amazing
6
Delta
20. dec. 2025
·
Overnattede 5 nætter
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
The staff went beyond our expectations. Jesus make some of the drinks. We loved all the staff and managers. The rooms were a bit out dated for the hype , but ypu can tell they are working on it. The spa was amazing.
10
Rodger
3. apr. 2024
·
Overnattede 4 nætter
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
The staff is fantastic! Miguel and Jesus are fantastic bar tenders!! Viktor was a fantastic entertainer, really enjoyed talking with him as well! We would definitely come back.
10
Wil
17. feb. 2025
·
Overnattede 2 nætter
Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
Worst experience in my 40 years of travel. Desk clerk was deliberately unhelpful, claimed she was the manager, and claimed she couldn’t speak English. Was on the phone with my travel agent for over half an hour, and when I asked what they said, she said “nothing”. On the phone saying nothing for half an hour… laughable. Deliberately unhelpful. Would not recommend to anyone.
2
Gloria
30. jun. 2025
·
Overnattede 7 nætter
Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.
Front desk staff were not accommodating one bit due to our situation with the family, they made it so unwelcoming and made us feel like criminals, we will never recommend or stay there again. The only good part was the kitchen staff, housekeeping staff, servers and bartenders were nice and made a difference but because of the front desk staff never again! That first impression is a must cause it’s the face of the place. Daniel from Concierge was very nice and helpful.
10
Douglass
4. apr. 2025
·
Overnattede 10 nætter
The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
The staff were very considerate and attentive to my specific post surgical dietary requirements. Gracias 🙏
10
Adriana
1. jul. 2025
·
Overnattede 2 nætter
Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
Excelente atención de todo el personal, amplia área de playa, aguas tranquilas
4
Nakia
14. apr. 2025
·
Overnattede 5 nætter
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
4
Andrea Jo
2. apr. 2025
·
Overnattede 5 nætter
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
4
Julio
30. nov. 2024
·
Overnattede 3 nætter
No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
No hot water. The customer service in the kitchen was very bad have to wait for 1/2 hr for the server. Beach wasn't good. The keys for the room wasn't working correctly. I Wil not recommend this hotel.
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Lokation
Praktisk base i Hotelzonen tæt på offentlig transport og færgen til Isla Mujeres; flere gæster følte sig trygge ved at gå rundt i området. Kystlinjen her er lille med tang og begrænset mulighed for svømning, så nogle tager til en partnerstrand i stedet.
Relaterede gæsteanmeldelser
8
Emily
15. feb. 2024
·
Overnattede 7 nætter
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
This has a nice family atmosphere. The food was good, all the staff were very helpful and it was very clean. We did not get sick eating the food or drinking the water. We ocean water was a bit murky so we didn’t swim there but took the shuttle to other beaches. Note: it did cost more upon check in than Expedia had listed (17000 mxn instead of 10000)
6
Prashantkumar
26. jan. 2025
·
Overnattede 7 nætter
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
This is not a beach property. There is marina point on property . So you can’t swim . Plus doesn’t look like 3 star . Also food variety was not good. Half of the time their pizza oven was not working
4
EDUARDO
8. nov. 2025
·
Overnattede 4 nætter
The beach to small the staff ok
The beach to small the staff ok
8
cheryl a
30. aug. 2023
·
Overnattede 1 nat
Very friendly and clean. Beach was stinky and full of seaweed
Very friendly and clean. Beach was stinky and full of seaweed
10
Gail Susan
17. feb. 2024
·
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
I was traveling by myself and was trying to stick to a budget. It was my first time in Cancun and my first time in Mexico so I picked the Hotel Zone. The Ocean Spa resort was very safe. As a single woman I was not concerned for my safety at all at the facility, on the beach or walking in the area. There were lots of friendly tourists and families. The facility was very clean and staff were friendly and helpful. My room was nice, clean, comfy with a nice shower. I was pleasantly surprised when all the meals (including the bar) were included in the price. I thought it just included breakfast. I really enjoyed the food. The buffet always included healthy options but you could dine off a menu as well. There is a walk/bike trail on the road that is clean and easy to exercise. The ferry to go to Isla Mujeres was about a 5-10 minute walk. I took that by myself and felt very safe touring around that island. The only thing I would say about the Hotel Zone is that none of the beaches seem that great. Lots of seaweed. The beaches on Isla Mujeres were pristine. The other thing is I couldn't find was a place to get a pedicure so I went without! All and all a really nice stay. I'd recommend Ocean Spa and would stay there again.
6
Misty
2. mar. 2025
·
Overnattede 3 nætter
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
This was a nice place. Very mellow and quiet. Reminds me more of a family kinda place with kids. Food was not the best. I left every meal hungry still. Everything was great. A little outdated but worth the money. Other thing is they should mention you can not go in the beach water at this resort which sucked.
4
Nakia
14. apr. 2025
·
Overnattede 5 nætter
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
4
Joaquin
27. mar. 2024
·
Overnattede 2 nætter
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
Kids were getting feet hurt due to tiles from pool coming off. Pools were in bad condition. Service super slow. Food was not bad but same. No beach. Better options out there.
8
Brenda
20. mar. 2025
·
Overnattede 7 nætter
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
The Ocean Spa Hotel was clean, affordable and nice for smaller scale hotel. It was wonderful to be on the beach side of the zona hotel , it was close to transportation to Isle Mujeres and public transit stops. The buffet had great food and the ala carte restaurants were good to try something different. It would have been nice to have access to the included activities of bicycles, paddle boards and kayaks as they were in the process of reviewing the current equipment.
10
Aubry
15. feb. 2025
·
Overnattede 5 nætter
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
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Spisning
Madoplevelsen er blandet: mange nævner kedelig, gentagende eller begrænset udvalg, kolde retter og lejlighedsvis lange ventetider, mens andre nød buffeten og specialrestauranterne; nogle få rapporterede at blive syge. Drikkevarer og juice er undertiden pulverbaserede, og der er begrænsede muligheder for sen natssnacks.
Relaterede gæsteanmeldelser
6
Yiseth
22. okt. 2024
·
Overnattede 4 nætter
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground. Entertainment was regular ended pretty early most nights.
6
shoniece
17. feb. 2023
·
The food wasn’t tasty, the best dish were the grilled burgers. Food was cold. Shower and sink water wasn’t hot. It’s very irritating to take Luke warm showers
The food wasn’t tasty, the best dish were the grilled burgers. Food was cold. Shower and sink water wasn’t hot. It’s very irritating to take Luke warm showers
4
Vereniel
28. maj 2023
·
Overnattede 6 nætter
The location of the Buffet Restaurant is perfect. You will feel and smell the fresh sea breeze while dining. The downside and very frustrating is that SAME food is serve everyday. No variation.
The location of the Buffet Restaurant is perfect. You will feel and smell the fresh sea breeze while dining. The downside and very frustrating is that SAME food is serve everyday. No variation.
2
Tony Alfredo
21. sep. 2025
·
Overnattede 3 nætter
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
Por mucho, el PEOR todo incluido de Cancún, la comida es horrible, re-calientan todo y la atención es pésima, aparte que las instalaciones están sucias y viejas.
10
Robert
17. jan. 2024
·
Overnattede 3 nætter
This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time!
This a smaller and older property, but is really a gem! The staff couldn’t be any nicer! The food choices are great and can’t say there was ever a bad meal. Very relaxing time!
6
Erica
14. mar. 2024
·
Overnattede 3 nætter
The food was nasty. Not enough options.
The food was nasty. Not enough options.
4
Nakia
14. apr. 2025
·
Overnattede 5 nætter
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
I liked Fernando. He made great drinks and always had good customer service. Gabella was cool as well but when I asked for some assistance, she lied and said ok but never got ne the assistance i required. Nicandro was terrible at securing my safety against a crazed taxi driver who got out the taxi to berate me and another patron. Nicandro did nothing to remove the trespasser. The supervisor did nothing to make me feel secure either. I nevee even met him although his employees lied and said id be able to talk to him. For the most oart, there is not much to do here. Its good cause its fairly close to the ave where the fun happens. The food coukd be increasingly better. They only ever scanned mine and my company's bracelets when it came to dining because they said people kept taking food and not finishing it. Why am I getting clocked for not finishing my food at an all inclusive resort? The breakfast was nearly the same everyyyyyyyday. And no it wasnt the same in quality. Whoever they had on Sunday 04/06 should be hired for everyday at this point. The beach was raggedy to say the least but i mean, hey. Its definitely in its natural state. So its ok. At least you can take the shuttle bus to Sundet Royale.
2
Estephany
18. sep. 2024
·
Overnattede 4 nætter
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while. Overall, the hotel seemed neglected and definitely not worth it’s rating.
10
Aubry
15. feb. 2025
·
Overnattede 5 nætter
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
Really had a good stay for the price. We ate a lot everyday, the buffet menu changes for every night which we appreciated. Staff is friendly, everything was clean. Good location in the hotel zone, ideal for morning walks and jogging. Most of all very peaceful and quiet in the resort, could be the season though (we went the first week of February) Only downside is the beach. Not really swimmable and it’s small, it’s not the pretty crystal blue water you’re expected to witness in cancun. That’s why we took the free shuttle to their partner hotel Sunset royal everyday, where the beach is truly phenomenal. We also appreciated the free activities offered by the hotel , especially kayaking, yoga, and the bike tour. also got a free quick facial! It’s a small resort, you will get bored quickly if you don’t go out and explore ( take the shuttle don’t miss out on that) I highly recommend this place for someone that wants a peaceful stay with great food and kind services. Excellent for the price!
4
Andrea Jo
2. apr. 2025
·
Overnattede 5 nætter
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
Great Stuff: The staff at the restaurant and bar was excellent - friendly and eager to please. Check in and out was quick and painless. The massage at the spa was awesome, but a bit expensive. The lobby was clean. The pool area was nice. Not so great stuff: The hallways and walls were dirty. No elevators - except for the spa on the 2nd floor - and we were on the 3rd floor. The bottom of the pool had chunks of the floor missing - saw a few bloody feet on adults and kids. The room: UGH! Very outdated and badly in need of repair. The bolt lock wouldn't latch and it looked like it had been kicked in at one time. No chain. The bathroom looked dirty due to scraped and chipped walls. We had 2 bath towels and they were rags. Had to ask for face and hand towels twice. The buffet was boring and the food is bland - we tried the Mexican, Oriental and Italian "cuisine" but absolutely NO flavor.
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10
Gregory Robin
27. apr. 2026
·
Overnattede 6 nætter
Wonderful staff. Calm, peaceful atmosphere. Charming architecture. Very close to off site services. Great local transport.
Wonderful staff. Calm, peaceful atmosphere. Charming architecture. Very close to off site services. Great local transport.
4
Melissa Sue
12. apr. 2026
·
Overnattede 8 nætter
Hotel was old and rundown. The beach was full of seaweed the buffet food served was terrible. The only positive thing was the staff. They were amazing.
Hotel was old and rundown. The beach was full of seaweed the buffet food served was terrible. The only positive thing was the staff. They were amazing.
10
Jonathan Ulises
10. apr. 2026
·
Overnattede 5 nætter
Playa muy tranquila Y la atención del personal excelente
Playa muy tranquila Y la atención del personal excelente
8
Jamie
31. mar. 2026
·
Overnattede 6 nætter
It was a great place to stay for a week. The whole resort was very clean and the people were super nice. The food was delicious. The place was definitely family friendly.
It was a great place to stay for a week. The whole resort was very clean and the people were super nice. The food was delicious. The place was definitely family friendly.
6
Luz
25. mar. 2026
·
Overnattede 3 nætter
Este es un hotel pequeño, no vale la pena el all inclusive para nada, la comida no es buena. Solo el desayuno es muy bueno. Beatriz quien hace los omelets sabrosos fuera de eso nada más. Este hotel lo sostienen sus empleados ya que tienen exelente servicio al cliente y nada más por eso volvería. Mis más destacado fueron René en la barra de la playa, wow wowo !! Francisco en el restaurante. Ángel me preparaba el mejor café junto a Alejandra. En fin el hotel nesecita amor e invercion de infraestructura definitivamente. La piscina le URGE MANTENIMIENTO. La playa pues es solo para foto. Vuelvo y repito EXELENTE EMPLEADOS POR ELLOS VOLVERÍA MIL VECES MÁS !!!! Le quitas eso al hotel lo puede cerrar.
Este es un hotel pequeño, no vale la pena el all inclusive para nada, la comida no es buena. Solo el desayuno es muy bueno. Beatriz quien hace los omelets sabrosos fuera de eso nada más. Este hotel lo sostienen sus empleados ya que tienen exelente servicio al cliente y nada más por eso volvería. Mis más destacado fueron René en la barra de la playa, wow wowo !! Francisco en el restaurante. Ángel me preparaba el mejor café junto a Alejandra. En fin el hotel nesecita amor e invercion de infraestructura definitivamente. La piscina le URGE MANTENIMIENTO. La playa pues es solo para foto. Vuelvo y repito EXELENTE EMPLEADOS POR ELLOS VOLVERÍA MIL VECES MÁS !!!! Le quitas eso al hotel lo puede cerrar.
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Priser for kommende datoer
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
november 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-10-10: 140.2664968688965USD
- 2026-10-11: 140.2664968688965USD
- 2026-10-12: 140.97239390563965USD
- 2026-10-13: 140.97239390563965USD
- 2026-10-14: 140.97239390563965USD
- 2026-10-15: 140.97239390563965USD
- 2026-10-16: 140.97239390563965USD
- 2026-10-17: 141.07521685028078USD
- 2026-10-18: 139.07404131622314USD
- 2026-10-19: 141.1343977371216USD
- 2026-10-20: 141.1343977371216USD
- 2026-10-21: 141.1343977371216USD
- 2026-10-22: 141.1343977371216USD
- 2026-10-23: 141.1343977371216USD
- 2026-10-24: 141.1343977371216USD
- 2026-10-25: 141.1343977371216USD
- 2026-10-26: 141.1343977371216USD
- 2026-10-27: 141.1343977371216USD
- 2026-10-28: 141.1343977371216USD
- 2026-10-29: 141.1343977371216USD
- 2026-10-30: 141.1343977371216USD
- 2026-10-31: 141.1343977371216USD
- 2026-11-01: 141.1343977371216USD
- 2026-11-02: 141.1343977371216USD
- 2026-11-03: 141.1343977371216USD
- 2026-11-04: 141.1343977371216USD
- 2026-11-05: 141.1343977371216USD
- 2026-11-06: 141.1343977371216USD
- 2026-11-07: 141.1343977371216USD
- 2026-11-08: 141.1343977371216USD
- 2026-11-09: 141.1343977371216USD
- 2026-11-10: 141.1343977371216USD
- 2026-11-11: 141.1343977371216USD
- 2026-11-12: 141.1343977371216USD
- 2026-11-13: 141.1343977371216USD
- 2026-11-14: 141.1343977371216USD
- 2026-11-15: 141.1343977371216USD
- 2026-11-16: 141.1343977371216USD
- 2026-11-17: 141.1343977371216USD
- 2026-11-18: 141.1343977371216USD
- 2026-11-19: 141.1343977371216USD
- 2026-11-20: 141.1343977371216USD
- 2026-11-21: 141.1343977371216USD
- 2026-11-22: 141.1343977371216USD
- 2026-11-23: 141.1343977371216USD
- 2026-11-24: 141.1343977371216USD
- 2026-11-25: 141.1343977371216USD
- 2026-11-26: 141.1343977371216USD
- 2026-11-27: 141.1343977371216USD
- 2026-11-28: 141.1343977371216USD
- 2026-11-29: 141.1343977371216USD
- 2026-11-30: 141.1343977371216USD
- 2026-12-01: 141.1343977371216USD
- 2026-12-02: 141.1343977371216USD
- 2026-12-03: 141.1343977371216USD
- 2026-12-04: 141.1343977371216USD
- 2026-12-05: 141.1343977371216USD
- 2026-12-06: 141.1343977371216USD
- 2026-12-07: 141.1343977371216USD
- 2026-12-08: 141.1343977371216USD
- 2026-12-09: 141.1343977371216USD
- 2026-12-10: 141.1343977371216USD
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at11:00
Indtjekning skal udføres af en person, på mindst 18 år.
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
Contactless check-in is available; Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room;
Dining
Satisfy your appetite with Asian cuisine at Fussion, one of the hotel's 4 restaurants. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: MXN 1000 per stay
- A tax is imposed by the city: MXN 85.40 per accommodation, per night
- Resort fee: MXN 360 per accommodation, per night
- Additional inclusions
- Bicycle storage
- Partner property access
- Partner property beach club access
- Partner property pool access
- Sporting facilities or equipment
Populære faciliteter
Restaurant
Swimmingpool
Elevator
Roomservice
Portier
Renseri
Serviceydelser
Portier
Elevator
Renseri
Rengøring
Sikkerhedsboks
Vaskeservice
Billetservice
Dørmand/Dørkvinde
Opbevaring af bagage
Souvenir/Gavebutik
24-Hour Front Desk
Aktiviteter
Swimmingpool
Tennisbaner
Privat strand
Have
Vandsport (ikke-motoriseret)
Kanotur
Pool (Indoor)
Pool (Outdoor)
Generelt
Roomservice
Restaurant
Sauna
Hårtørrer
Salon
Damprum
Massage
Bruser
Bar ved poolen
Mad- og drikkeautomater
Smoke-Free Property
Parkering
Gratis parkering
Internet
Gratis wi-fi