Hotel Panorama Hamburg-Billstedt

Nice

We checked in at the hotel, which is located in Billstedt – just about a 3-minute walk from Billstedt Center, where you’ll find shops like Primark. The area has good public transport and nice dining options nearby, but it felt a bit unsafe in the evening. The hotel interior is very outdated. That wouldn’t normally be an issue, but unfortunately, within minutes of arriving in our room, we discovered two different insects – a centipede and a weevil. As I have a strong phobia of insects, we immediately called the reception. They said someone would come, but no one did. I went down to the reception to explain my situation and my phobia. The receptionist told me he was alone during the day and would call a staff member, but it would take 1–1.5 hours. That was not acceptable, as we were still expected to stay in the room in the meantime. Instead of offering any real help, he simply started checking in new guests. About 20–30 minutes later, the receptionist did come to the room – but by then, a third person (not from the hotel) had already helped us. Unfortunately, the centipede had disappeared, so we spent the night feeling uneasy and uncomfortable. We only stayed for one night, but we slept poorly due to the situation. Hotels.com handled the issue well, but the hotel itself did not offer any real assistance or take responsibility.

We are so pleased thanks🙏

Why is this hotel a 4 star hotel I don’t know, should have been 2 star hotel

设施很老旧，周围环境很差，酒店前台接待很冷漠