Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 28 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 7 AM to 10 AM for a fee of approximately EUR 18.7 per person.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Palma de Mallorca, within a 5-minute drive of Plaza Espana and Porto Pi Centro Comercial. It is approximately 2.1 miles from the Port of Palma de Mallorca and 6.2 miles from Puerto Portals Marina.

What are the policies for guests staying with children?

Children 14 years old or younger can stay for free when occupying the parent or guardian's room using existing bedding.

Are extra beds or cribs available at the hotel?

The hotel offers rollaway beds for a fee of EUR 33 per night, and advance request or confirmation may be required.

AC Hotel Ciutat de Palma – Comfortable Stay in Mallorca

Average nightly price at AC Hotel Ciutat de Palma by Marriott by month, last 12 months (USD)
Month	Average price
January	US$133
February	US$131
March	US$147
April	US$222
May	US$245
June	US$278
July	US$275
August	US$315
September	US$316
October	US$238
November	US$150
December	US$142

What guests think

Across recent feedback, AC Hotel Ciutat de Palma by Marriott stands out for its central, walkable location and friendly staff, with many guests also praising the clean, comfortable rooms and a breakfast described as varied and high quality.

The most common drawbacks are traffic and street noise due to the busy road, plus rooms that some find small or dated. Several reviews also mention limited or paid parking and occasional communication issues about charges or assistance. It is a practical base for exploring Palma if you are comfortable with a lively street environment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A pleasant bar lounge is mentioned. Parking is limited and often paid, and a few guests wanted clearer information about costs or availability.

Related guest reviews

2

Farah

11 Aug 2024

·

Stayed 4 nights

**Review:** Disappointing stay. The staff was unclear about extra bed charges, and the parking lot was full, forcing us to park on the street where our car window was broken. The area felt unsafe, and the poor treatment at checkout only made things worse. Wouldn't recommend.

6

Alice

16 Apr 2023

·

Stayed 2 nights

Hotel has a nice bar / lounge area the location is convenient however the rooms are all facing an extremely busy cross road and it’s impossible to sleep without ear plugs. We had to buy some from the pharmacy next door the next day. Room was clean, would have been nice to provide some soap to wash hands (we had to use the shower gel provided in the shower). Staff were very polite and accommodating.

10

CATHERINE

3 Sept 2022

·

Stayed 2 nights

Liked the staff I met , the modern vibe and location to port and town

8

nivia

22 Mar 2024

·

Stayed 4 nights

The property is nice and clean . Staff was great and helpful. Long walking to city center . No air conditioning but weather about 65 . My room was quite hot because of location but they send in a good fan .

2

Samara

8 Aug 2025

·

Stayed 3 nights

I would not recommend this hotel. From the moment I walked in, there was a distinct unpleasant smell throughout the property. The place felt old, poorly maintained, and in need of serious renovations. The location didn’t help either, it’s in a run-down area surrounded by numerous Thai massage parlors, right on a busy intersection where traffic noise was constant day and night. The WiFi didn’t work at all during my stay, and when I asked the staff for help, they were rude and dismissive. In fact, the staff’s general attitude was unwelcoming, and they offered no useful assistance, not even with basic local recommendations. Overall, this was one of the least pleasant hotel experiences I’ve had between the smell, the noise, the poor service, and the outdated facilities, I regretted booking here. Shocked that this is a Marriot.

6

Karolina

15 Aug 2022

·

Stayed 3 nights

Hotel ma bardzo komfortowe pokoje z klimatyzacją. Brakuje możliwości wysuszenia prania , ponieważ obsługa nie pozwala na używanie balkonu w tym celu , a nie ma innej alternatywy . Nie ma także możliwości zrobienia herbaty w pokoju .

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6

Maria

20 Jul 2024

·

Stayed 3 nights

Great location with easy to access but parking options are limited if you are renting car. The staff are very friendly. However, since the hotel is situated on a main street, the room can be quite noisy.

8

Judith

23 Mar 2025

·

Stayed 1 night

Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers

6

Daniel

7 Sept 2024

·

Stayed 3 nights

I would’ve marked my overall rating a lot higher but I was misled by the staff on the building parking. The cost was never discussed and I was under the impression that it was going to be free. When i checked out i was charged $30 EUR a night for parking when there was free street parking thay I would’ve been completely fine with. The interaction rubbed me the wrong way and lack of transparency doesnt feel great.

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Cleanliness

Rooms and common areas are frequently described as clean. Some note late or inconsistent housekeeping, infrequent towel changes, or occasional odors.

Related guest reviews

8

Luis Ramon

8 Aug 2023

·

Stayed 3 nights

La frecuencia de cambio de toallas de baño fue muy baja (2 dias) la habitacion mal insonorizada excesivo ruido de trafico.

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8

Jan

24 Mar 2023

·

Stayed 4 nights

Aningen små rum och medioker frukost. Personalen underbar. Rent på rummen. Utmärkt läge!

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6

Alice

16 Apr 2023

·

Stayed 2 nights

Hotel has a nice bar / lounge area the location is convenient however the rooms are all facing an extremely busy cross road and it’s impossible to sleep without ear plugs. We had to buy some from the pharmacy next door the next day. Room was clean, would have been nice to provide some soap to wash hands (we had to use the shower gel provided in the shower). Staff were very polite and accommodating.

10

Jun

29 Dec 2024

·

Stayed 4 nights

Very good location, clean, friendly and polite staff

10

Adrian

8 Mar 2023

·

Stayed 3 nights

Great service , Wonderful room with amazing shower,Very clean hotel .Staff Brilliant. Fantastic breakfast with lots to choice from. Will return again.

2

Samara

8 Aug 2025

·

Stayed 3 nights

I would not recommend this hotel. From the moment I walked in, there was a distinct unpleasant smell throughout the property. The place felt old, poorly maintained, and in need of serious renovations. The location didn’t help either, it’s in a run-down area surrounded by numerous Thai massage parlors, right on a busy intersection where traffic noise was constant day and night. The WiFi didn’t work at all during my stay, and when I asked the staff for help, they were rude and dismissive. In fact, the staff’s general attitude was unwelcoming, and they offered no useful assistance, not even with basic local recommendations. Overall, this was one of the least pleasant hotel experiences I’ve had between the smell, the noise, the poor service, and the outdated facilities, I regretted booking here. Shocked that this is a Marriot.

10

Erika

18 Jun 2025

·

Stayed 5 nights

Room was super clean, bed very comfortable, service and helpfulness of all staff (lounge/dining, housekeeping, front desk). Great location walking distance to many restaurants, sights, bus transport, etc.

4

Roland

23 Sept 2022

·

Stayed 4 nights

Das Hotel liegt sehr zentral. Beim einchecken muß jeder Gast ein Formular unterschreiben das der Hotebetreiber personenbezogene Daten erhebt und verwendet. Dieses Formular ist in englischer und spanischer Sprache verfasst. Bisher musste ich so etwas in kein anderes Hotel unterschreiben. Zimmer wurde erst am späten Nachmittag gereinigt. Die Reinigung fand ich schlecht. Ich würde mir beim nächsten Besuch ein besseres Hotel nehmen.

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10

Fais

13 Jul 2022

·

Stayed 4 nights

Great hotel and near the train and metro station! Clean and great rooms!

10

Linda

5 Apr 2023

·

Stayed 1 night

Nice hotel in great location. A stroll along the front took you to the old town and cathedral.Room was comfy and clean. Would stay here again.

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Rooms

Traffic noise is a recurring issue and soundproofing is described as weak in multiple reviews; light sleepers may need earplugs. Room size and style vary, with several calling them small or dated and others comfortable or modern.

Related guest reviews

8

Luis Ramon

8 Aug 2023

·

Stayed 3 nights

La frecuencia de cambio de toallas de baño fue muy baja (2 dias) la habitacion mal insonorizada excesivo ruido de trafico.

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8

Jan

24 Mar 2023

·

Stayed 4 nights

Aningen små rum och medioker frukost. Personalen underbar. Rent på rummen. Utmärkt läge!

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6

Alice

16 Apr 2023

·

Stayed 2 nights

Hotel has a nice bar / lounge area the location is convenient however the rooms are all facing an extremely busy cross road and it’s impossible to sleep without ear plugs. We had to buy some from the pharmacy next door the next day. Room was clean, would have been nice to provide some soap to wash hands (we had to use the shower gel provided in the shower). Staff were very polite and accommodating.

6

Andreas

3 Apr 2023

·

Stayed 3 nights

Go beliggenhed— ok renligt — men altfor meget larm og trafikstøj !!!

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4

John

8 Sept 2025

·

Stayed 3 nights

Too small

10

Sarah

1 Jul 2023

·

Stayed 5 nights

Nous avons passé un très bon sejour, les chambres sont confortables et le personnel sympathique et disponible.

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8

Judith

23 Mar 2025

·

Stayed 1 night

Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers

8

Jean-Pierre

8 Dec 2022

·

Stayed 2 nights

Hôtel confortable, chambre mal insonorisée. Bon service

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6

nathalie

15 Aug 2024

·

Stayed 2 nights

This hotel is in a great location however, the rooms are very dated and small beds are not very comfortable. Main area is renovated, but not rooms

6

Hilde Heum

21 Apr 2025

·

Stayed 5 nights

For mye støy fra gaten ellers flott hotell og beliggenhet

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Service

Many guests highlight friendly, helpful staff across departments and smooth check in. A few report poor communication or unhelpful interactions, including unclear charges or relocation.

Related guest reviews

10

Karl

21 Oct 2025

·

Stayed 5 nights

Excellent staff

2

Farah

11 Aug 2024

·

Stayed 4 nights

**Review:** Disappointing stay. The staff was unclear about extra bed charges, and the parking lot was full, forcing us to park on the street where our car window was broken. The area felt unsafe, and the poor treatment at checkout only made things worse. Wouldn't recommend.

2

Rosa

26 Aug 2024

·

Stayed 1 night

Hice una reserva y cunado llegamos nos reubicaron. tampoco atendieron los costes de los desplazamientos causados por la reubicación.

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10

GABRIEL

28 Mar 2025

·

Stayed 4 nights

Excellent team, excellent service!

10

Jun

29 Dec 2024

·

Stayed 4 nights

Very good location, clean, friendly and polite staff

10

Claudia

30 Mar 2025

·

Stayed 2 nights

Gorgeous hotel, very nice employees.

10

Erika

18 Jun 2025

·

Stayed 5 nights

Room was super clean, bed very comfortable, service and helpfulness of all staff (lounge/dining, housekeeping, front desk). Great location walking distance to many restaurants, sights, bus transport, etc.

8

Julia

2 Apr 2024

·

Stayed 4 nights

Incheckningen gick snabbt och smidigt, rummet var bra storlek. Dock väldigt lyhört både ljud från gatan men även grannen som pratade på telefon, bråkade med son flickvän till 02 på natten tyvärr hör man allt. Frukost var bra och god men bär jag skulle beställa room service så pratade inte personalen engelska så det blev fel i min beställning. Överlag ett helt ok hotell men ta med er öronproppar om ni vill sova.

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6

Daniel

7 Sept 2024

·

Stayed 3 nights

I would’ve marked my overall rating a lot higher but I was misled by the staff on the building parking. The cost was never discussed and I was under the impression that it was going to be free. When i checked out i was charged $30 EUR a night for parking when there was free street parking thay I would’ve been completely fine with. The interaction rubbed me the wrong way and lack of transparency doesnt feel great.

10

MOHAMED ALI

10 Aug 2025

·

Stayed 2 nights

Hotel céntrico y agradable. El personal es excelente.

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Location

Regularly praised as central and walkable, close to the port, old town, restaurants and transport. Some mention heavy street noise and a few felt the immediate area less appealing.

Related guest reviews

10

LUIS MIGUEL

17 Oct 2022

·

Stayed 1 night

Un hotel de 4 estrellas más que aceptable, en una ubicación perfecta junto al puerto. Los precios son elevados, pero es la tónica general en fin de semana en Palma.

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8

Alexandra

3 Oct 2023

·

Stayed 4 nights

The hotel is in a great location. Walkable to the shopping center and many restaurant options.

8

Jürgen

25 Apr 2024

·

Stayed 4 nights

Wer eine zentral gelegene Unterkunft im Herzen Santa Catalina sucht, ist dort genau richtig. Da Hotel bietet ein ausführliches Frühstück

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10

Peter

4 Apr 2023

·

Stayed 3 nights

Wonderful stay, staff were so friendly, great value for the standard of room. Hotel is ideal for city break to Palma as location is perfect for reaching all locations within a short time.

10

Gary

24 Mar 2025

·

Stayed 2 nights

Great hotel. Awesome location. Amazing breakfast.

8

Judith

23 Mar 2025

·

Stayed 1 night

Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers

8

Nigel

22 Apr 2024

·

Stayed 3 nights

Ideally situated for transport and walking distance to shops/bars/eateries and site seeing

10

Linda

5 Apr 2023

·

Stayed 1 night

Nice hotel in great location. A stroll along the front took you to the old town and cathedral.Room was comfy and clean. Would stay here again.

6

Hilde Heum

21 Apr 2025

·

Stayed 5 nights

For mye støy fra gaten ellers flott hotell og beliggenhet

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10

MOHAMED ALI

10 Aug 2025

·

Stayed 2 nights

Hotel céntrico y agradable. El personal es excelente.

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Dining

Breakfast is widely praised for quality and variety. A smaller number found it average for the price.

Related guest reviews

8

Francesc

25 Nov 2022

·

Stayed 2 nights

Hotel bien situado pero fura del bullicio del centro. Bonita decoración, comodo y desayuno espectacular

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10

Markus

18 Oct 2022

·

Stayed 1 night

Uns hat es sehr gefallen. Der Frühstücksbereich ganz besonders. Wir kommen gerne wieder.

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10

Claudia Leticia

30 Jul 2024

·

Stayed 3 nights

Todo ha sido excelente, desde la habitación, la ubicación, limpieza, comodidad. Nos ha encantado el desayuno, variedad y buena calidad. Había leído otras reseñas donde se quejaban del ruido pero si bien se escucha algo de desde el exterior, nos pareció totalmente normal, y no nos efectó a la hora de descansar. La atención del personal ha sido excelente. Han sido muy simpáticos y serviciales, especialmente la señora de la cafetería, María. Estamos encantadas de haber estado en ese hotel.

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8

Jürgen

25 Apr 2024

·

Stayed 4 nights

Wer eine zentral gelegene Unterkunft im Herzen Santa Catalina sucht, ist dort genau richtig. Da Hotel bietet ein ausführliches Frühstück

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10

Adrian

8 Mar 2023

·

Stayed 3 nights

Great service , Wonderful room with amazing shower,Very clean hotel .Staff Brilliant. Fantastic breakfast with lots to choice from. Will return again.

6

Jan

3 Jan 2025

·

Stayed 1 night

Överlag så blev det en negativ kvalitetsupplevelse i relation till pris och förväntningar. Obekväma sängar, badrum som inte upplevs privat pga ej tättslutande glasdörr och en frukost som är medioker och inte matchar det pris man tar.

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10

Gary

24 Mar 2025

·

Stayed 2 nights

Great hotel. Awesome location. Amazing breakfast.

8

Judith

23 Mar 2025

·

Stayed 1 night

Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers

8

Julia

2 Apr 2024

·

Stayed 4 nights

Incheckningen gick snabbt och smidigt, rummet var bra storlek. Dock väldigt lyhört både ljud från gatan men även grannen som pratade på telefon, bråkade med son flickvän till 02 på natten tyvärr hör man allt. Frukost var bra och god men bär jag skulle beställa room service så pratade inte personalen engelska så det blev fel i min beställning. Överlag ett helt ok hotell men ta med er öronproppar om ni vill sova.

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10

Hebio

7 Jun 2023

·

Stayed 4 nights

A localização do hotel foi ótima, atendentes muito simpáticos e atenciosos. O quarto é de um tamanho bom, bonito e organizado, assim como o banheiro! O hotel é muito moderno também. Caso voltasse à Mallorca ficaria no mesmo hotel. O café da manhã também merece elogios!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14 $222	15 $213	16 $210	17 $327
18 $213	19 $206	20 $221	21 $210	22 $221	23 $213	24 $237
25 $210	26 $206	27 $206	28 $195	29 $206	30 $206	31 $206

Su	Mo	Tu	We	Th	Fr	Sa
1 $115	2 $119	3 $114	4 $214	5 $214	6 $159	7 $154
8 $134	9 $128	10 $132	11 $139	12 $140	13 $349	14 $140
15 $123	16 $119	17 $119	18 $137	19 $132	20 $145	21 $179
22 $128	23 $135	24 $123	25 $128	26 $132	27 $128	28 $128
29 $132	30 $134

AC Hotel Ciutat de Palma by Marriott

Prices for AC Hotel Ciutat de Palma by Marriott

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed with Sofa Bed

Standard Room, 2 Twin Beds

Superior Room, 1 King Bed

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed (View)

Guest reviews of AC Hotel Ciutat de Palma by Marriott

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel Ciutat de Palma by Marriott

Prices for upcoming dates

Business details