Quality Inn & Suites Houston Northwest - Cypress

The pool was green.. no vending machines..no blankets… not enough towels… could hear people walking around upstairs of our room

room was ready when i got there very clean quiet and safe . easy parking and was easy to get in and out of. will definitely stay again

Pros: the a/c worked great The beds were comfortable Cons: the first room we were assigned reeked of weed. So badly we had to ask for another room immediately (my wife is pregnant and couldn't handle it). The new room had stains on the carpet, stains on the duvet covers, the bath tub was stained and grungy, the tv was barely viewable it was so fuzzy, no ice machines worked because, per the office, people used them too much, the outlets were so worn out our electronics couldn't stay plugged in, the toilet had to be flushed multiple times to flush...you get what you pay for. We will spring for better next time. We left a day early to avoid staying another night.

The room was really great on the inside - the bedding, etc but there was a dead (luckily) roach on the floor when we walked in. Other than that our stay was great. We were only there one night and it was to sleep and leave (there for a wrestling tournament). The beds were super comfy. We did not have time to check out the breakfast on our rush out the door. The outside of the hotel looks kind of run down and the pool looked old when we drove by it. But inside our room it was great! Also a great price and the location was great for us. Would possibly come back again.

Listen, I simply needed this place to stay on Thanksgiving evening, as I did not want to drive back home for three hours. It was quiet and comfortable. But it smelled a bit moldy/musty. The bathtub shower curtain was very moldy and a lot of rust and mildew stains, in the shower as well. Other than that not a bad place to sleep for the evening as it’s located right off the freeway and close to everything. Not a horrible place just needs a little TLC and a little more cleanliness. With that being said, I would stay there again Overnight. Parking was plentiful and easy.

The hotel was more like a motel.I didnt like the access to the outside which wasn't shown on the site. The rooms are outdated. The bath tub was rusted out. The mattress cover had a huge yellow stain on it. I was supposed to stay for 5 nights but i checked out in 3, I couldn't take it anymore. Neither ice machines worked. And the fridge in the room wasnt cold.

Safe Quiet Shopping Dining options Transportation Walkable Convenient Easy Parking Other

The shower didn’t have a curtain. The gym is horrible and almost nothing works the machines are broken!

The room was very clean and well kept. The Ice machine on the outside was out of order.

This property is well situated near shoppings mall and restaurant, the breakfast was average but better than a piece of oatmeal or coffee, nice swimming pool and the weight room as well, staff very friendly and housekeeping was superb (they only clean the third day you check in) but I’d not in downtown Houston so it’s more relaxed and friendly

Pros: the a/c worked great The beds were comfortable Cons: the first room we were assigned reeked of weed. So badly we had to ask for another room immediately (my wife is pregnant and couldn't handle it). The new room had stains on the carpet, stains on the duvet covers, the bath tub was stained and grungy, the tv was barely viewable it was so fuzzy, no ice machines worked because, per the office, people used them too much, the outlets were so worn out our electronics couldn't stay plugged in, the toilet had to be flushed multiple times to flush...you get what you pay for. We will spring for better next time. We left a day early to avoid staying another night.

Bed linen and towels were not clean.

Pretty sure there was a poop smear on the wall in the bathroom. The toilet was incredibly wobbly. There were stains on the towels. And there is a train track like right next to the place, so it can get loud.

Room was immaculate

The first room was not cleaned and appeared as if the last person never checked out! I returned to the front desk to explain the condition of the room she then ask if I enter the room, I replied no as I could see from the window that it wasn’t cleaned and looked occupied. So.. she offered me another room. Upon entering the room I turn on the lights and there were roaches on the nightstand on the bed I was mortified and disgusted!!! I ask for a full refund which she declined!! I gave back the hotel key and I left!! I feel this hotel should taken off your site as a desired place to lodge.

We reserved a non smoking room the room they gave us reacked of cigarette smoke. The sheets appeared to not be fresh there was hair on sheets and pillow cases , the comforter was stained, the restroom smelled unclean.

Bed is only springs no mattress. Dead roach appears the next morning.

Super clean room and it was cleaned and refreshed daily

Room dirty with bugs

The hotel was horrible it was dirty and the bathroom was rusted. The location is great near many accessible restaurants but the hotel was horrible down to the smell

While everything was in decent condition, all furnishings and finishes were of low quality. Bedsheets, blankets, some of the pillows were just folded up blankets in a pillowcase. The couch was small and uncomfortable, the TV could not be viewed easily from the sitting area. Breakfast was non-existent, a wafflemaker and coffee and dry cereals is about the extent of it. If it's available, then you can get by for a night, but not comfortable for longer stays for sure.

I liked that the property is in a great location, close to the Houston premium outlets. Also, there are many restaurants around the hotel, and the room was very confortable, with a nice couch, huge bed, nice TV, and a desk to work in the computer if necessary.

There was only one channel working on the TV and the train was loud.

The property is close to restaurants and 290. The room, although spacious, had a big hole in the wall, damp carpeting, and cigarette burned out holes in the comforters.

Very spacious clean room nice and quite until the train rolls thru about 630am 😆

The hotel was more like a motel.I didnt like the access to the outside which wasn't shown on the site. The rooms are outdated. The bath tub was rusted out. The mattress cover had a huge yellow stain on it. I was supposed to stay for 5 nights but i checked out in 3, I couldn't take it anymore. Neither ice machines worked. And the fridge in the room wasnt cold.

We did not try the breakfast but the room was clean and spacious. Only complaint was checkin could have been more accommodating. I reserved online and even called to inquire prior to completing reservations, however was never advised that when I got there I’d have to pay an additional fee. I feel this is something that should be explained when you call for specifics. Other than that the stay was good.

Room smelled like cigarettes even though it was a non-smoking room. The bathtub was clogged, everytime I showered, the tub would fill up over my feet. Staff is the only reason I’d even rate this hotel. They were very nice and welcoming.

Hotel was clean. The bed was comfortable and the room was OK. A train runs right by the hotel and is very loud if it was just once a day I wouldn’t complain, but the train is frequent since it’s near the port. I was very upset that I was charged a deposit upon check-in. I use choice hotels all the time and there is no reason for deposit in this hotel. I was also not made aware of it before I booked it.

I booked this property fir a quick weekend away in Houston. Upon check-in, i discovered that the room i was assigned had a cracked window and the door did not have a firm seal when closed. The bed felt "crunchy" and the paint on the ceiling in the shower was falling/flaking into the tub. Once i tried to sleep, I could hear every single sound, from footfalls to TVs and it was difficult to rest. I maybe slept 2 hours total due to the noise. The property is in desperate need of repair and upgrading. The staff, however, was wonderful. Friendly, personable, and approachable. I am concerned that my $50 deposit hasnt been released yet. Its been a week and they still have it as "pending". All in all, this property could be better if they make desperately needed repairs and upgrades.

Overall, I was pleased with the room and the cleanliness. Staff was great and helpful. I was, however, disappointed with the television in the room. The TV is obviously older, which is fine, but there was a white line that went entirely through the the viewing screen vertically and the reception was not good on a lot of the channels. The other issue with the TV was the channel line up. There was not really anything good to watch. Did not even have Netflix or any movie channels.

The front desk staff is very friendly and accommodating. I have been here for over a month and a half off and on. Its very close to my job and there are lots of things to eat in the same area. This is a different property from my normal, but for the price and the convenience I give it a 10 out of 10.

We did not try the breakfast but the room was clean and spacious. Only complaint was checkin could have been more accommodating. I reserved online and even called to inquire prior to completing reservations, however was never advised that when I got there I’d have to pay an additional fee. I feel this is something that should be explained when you call for specifics. Other than that the stay was good.

Very friendly staff

The staff is amazing and they keep rooms very clean.

The CC deposit for possible room damage is bad policy since can be subject to fraud if the hotel forgets to cancel the charge - This set-up is not typical at other similar hotels and makes me uncomfortable

I had to bang on the door to check-in, I rang the doorbell several times. I could see the worker on her phone in the lobby. The toilet leaked and the hair dryer did not work. The bed spread had cigarette burns all over, we were in a non smoking room. The pictures did not match the room.

The overall stay went well. Staff were polite and respectful , however I do feel as though it should be noted that $75 deposits are required at the time of arrival. This isn’t noted anywhere until you arrive and well policy is policy.

Hotel was clean. The bed was comfortable and the room was OK. A train runs right by the hotel and is very loud if it was just once a day I wouldn’t complain, but the train is frequent since it’s near the port. I was very upset that I was charged a deposit upon check-in. I use choice hotels all the time and there is no reason for deposit in this hotel. I was also not made aware of it before I booked it.

I like the bedroom, but the bathroom in room 109 had a hole in the celling and a roach plus an insect fell in the tub. The small refrigerator in the room did not work, so I was unable to store my items I purchased. I contacted the morning receptionist early in the morning to let her know the conditions of the room, but they were not resolved. She stated I will be moved to another room after housekeeping come to clean the room by 10:00 am and examine the bathroom. I met the housekeeper between 10:00am-11:00am, whereas, I told her about the bathroom condition. She assured that I would be moved to another room upon my return from an appointment I had that morning. However, I returned to my room between 5:00pm-6:00pm. I went to the evening receptionist to get the new room key to the new room, whereas, all hell bust loose. The receptionist became very rude when I told her about unfair charges. I was very professional and calm. She wanted me to return the keys to the room. I told her that I was not going to return the keys until I call my bank to see if those unfair(fraud) charges went through my account, whereas, she not only threatened to call the police, she actually called the police. The police came,whereas, he spoke to her. I only heard some of the conversation, and I think she was not truthful, so I continued to talk to my banker in which she verified the fraud charges. I returned to her the keys and I took the receipt. I left the premise.

I liked that the property is in a great location, close to the Houston premium outlets. Also, there are many restaurants around the hotel, and the room was very confortable, with a nice couch, huge bed, nice TV, and a desk to work in the computer if necessary.

Hotel is relatively clean, and comfortable considering how cheap it is. We stayed for one night while driving through Texas. It was perfectly comfortable for one night. Only problem was the hotel’s proximity to the train tracks.

Great location!

The hotel is near a freeway and a very large farm to market road and I expected a lot of noise, but it must be well insulated because I didn’t hear a thing. The rooms are large and nicely apportioned. Everything worked in the room. I appreciated how courteous the staff was. It is a slighter older hotel than the others nearby, but it is well kept. There are a few rust stains here and there but no major marks are gouges in walls. If I need to stay in the area again, I’ll definitely stay here, especially since it is so much less expensive.

location was excellent

Easy Approach and being in good vicinity.

Easy highway access

Good place to stay .Lots of restaurants and food places nearby. Highly recommended.

The rooms are spacious. The area has a lot of restaurants nearby. iHop and Black Bear Diner, and a couple of restaurants are loterslly behind the hotel. Unfortunately the breakfast options are VERY limiyed. But overall, i enjoyed my stay.

Great place to stay, several nice places to eat near by

Motel not a hotel. Old and the breakfast was very limited.

While everything was in decent condition, all furnishings and finishes were of low quality. Bedsheets, blankets, some of the pillows were just folded up blankets in a pillowcase. The couch was small and uncomfortable, the TV could not be viewed easily from the sitting area. Breakfast was non-existent, a wafflemaker and coffee and dry cereals is about the extent of it. If it's available, then you can get by for a night, but not comfortable for longer stays for sure.

I liked how clean the room was. I didn't like the fact their breakfast was very basic and not as described. Plus, don't refill their menu.

The property as well as the room was clean. When I walked into my room, it smelled so good. The only thing I didn’t like was that it didn’t mention the renovation. Due to the renovation, it was told to us that for breakfast it was only waffle, cereal, and oatmeal. No eggs, sausage, and etc. but I still rate this hotel 10/10. I was very pleased!

They stop serving breakfast at 9amm

well basic hotel, with a breakfast only with coffee and waffle, bathroom very poorly maintained.

If need a night to crash and reasonable price this is a place but not BF, should have some protein in it, just boiled eggs still better than nothing. Overall the place is livable to crash for one night

Deceived by the pictures.. won’t come back. Breakfast options are horrible compared to similar properties

Breakfast was VERY limited.

Booked last minute for a basketball tournament. Good price and clean room. Only complaint was the free breakfast. Black coffee, waffles and cereal were the options. No juice or butter or creamer or any pastry/toast/bagel or anything. Two containers of yogurt in the fridge. Just not much to choose from.