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Holiday Inn Resort Shinano-Omachi Kuroyon by IHG - Interior entrance
Holiday Inn Resort Shinano-Omachi Kuroyon by IHG - Room
Holiday Inn Resort Shinano-Omachi Kuroyon by IHG - Room
Holiday Inn Resort Shinano-Omachi Kuroyon by IHG - Reception
Holiday Inn Resort Shinano-Omachi Kuroyon by IHG - Pool

Holiday Inn Resort Shinano-Omachi Kuroyon by IHG


Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Room Service

  • Tennis Courts

  • Housekeeping

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Property description

Don't miss out on recreational opportunities including hot springs and a 24-hour fitness center. This hotel also features ski storage, a banquet hall, and a vending machine.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Reviews of Holiday Inn Resort Shinano-Omachi Kuroyon by IHG portray a modern, family friendly mountain retreat that many find relaxing and good value, while also pointing out some drawbacks that make it important to match the property to your plans.

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Facilities

Great

Cleanliness

Clean

Service

Friendly

Location

Remote

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6

Bryson

IAN-logo

19 Feb 2026

·

Stayed 5 nights

Title: Misleading “Private Onsen” Listing – Not What Was Advertised We booked this property specifically because it was advertised on Hotels.com as having a “private onsen,” and we paid a premium price under the belief that the onsen would be attached to our room and available for our private use 24/7. The listing showed beautiful photos of what appeared to be an outdoor private onsen and mentioned that a bathing fee would be charged per night (though it did not disclose the cost). Based on this description and imagery, it was reasonable to believe we were booking a room with a private, in-room onsen experience. However, upon arrival, we learned there was no onsen attached to our room at all. The “private onsen” is actually a small indoor bathing room available to any hotel guest for 1,500 yen per use. Although it is ‘clean’ it looks NOTHING like any photo we saw, it had a musty feel to it and it must be reserved in advance, and time slots may not be available at the requested time. We essentially paid an exclusive rate for an amenity that was neither exclusive nor as portrayed. The experience did not match the advertising, and that was extremely disappointing. We contacted hotels.com immediately the first night we stayed there through their customer support chat, and the lady was incredibly unhelpful/rude and did not understand the issue. She even tried to gaslight us into believing the 1500 yen per onsen trip was just the bathing tax they specified on their website. It
Title: Misleading “Private Onsen” Listing – Not What Was Advertised We booked this property specifically because it was advertised on Hotels.com as having a “private onsen,” and we paid a premium price under the belief that the onsen would be attached to our room and available for our private use 24/7. The listing showed beautiful photos of what appeared to be an outdoor private onsen and mentioned that a bathing fee would be charged per night (though it did not disclose the cost). Based on this description and imagery, it was reasonable to believe we were booking a room with a private, in-room onsen experience. However, upon arrival, we learned there was no onsen attached to our room at all. The “private onsen” is actually a small indoor bathing room available to any hotel guest for 1,500 yen per use. Although it is ‘clean’ it looks NOTHING like any photo we saw, it had a musty feel to it and it must be reserved in advance, and time slots may not be available at the requested time. We essentially paid an exclusive rate for an amenity that was neither exclusive nor as portrayed. The experience did not match the advertising, and that was extremely disappointing. We contacted hotels.com immediately the first night we stayed there through their customer support chat, and the lady was incredibly unhelpful/rude and did not understand the issue. She even tried to gaslight us into believing the 1500 yen per onsen trip was just the bathing tax they specified on their website. It

10

Michael

IAN-logo

16 Feb 2026

·

Stayed 3 nights

The room size and decoration were great but the view was spectacular! Lovely place for winter skiing.
The room size and decoration were great but the view was spectacular! Lovely place for winter skiing.

10

Andrew

IAN-logo

6 Feb 2026

·

Stayed 4 nights

Everything and everyone were leaps and bounds above expectations. The staff were incredibly helpful and accommodating. The onsens were beyond par. The perfect complement when snowboarding Hakuba all day. It was an incredibly relaxing experience when coming back to our room. The amenities at this hotel were fantastic and our room incredibly spacious and relaxing. I would definitely stay here again.
Everything and everyone were leaps and bounds above expectations. The staff were incredibly helpful and accommodating. The onsens were beyond par. The perfect complement when snowboarding Hakuba all day. It was an incredibly relaxing experience when coming back to our room. The amenities at this hotel were fantastic and our room incredibly spacious and relaxing. I would definitely stay here again.

10

Mark

IAN-logo

31 Jan 2026

·

Stayed 2 nights

Really nice, well appointed hotel. Great value for money
Really nice, well appointed hotel. Great value for money

8

Rebecca

EXP-logo

23 Jan 2026

·

Stayed 1 night

Room is clean but a bit small for trrple sharing. Overall, its fine.
Room is clean but a bit small for trrple sharing. Overall, its fine.

Taira 2020, Omachi, Japan

Location

Located in Omachi, Holiday Inn Resort Kuroyon by IHG is in the historical district, a 3-minute drive from Chubu-Sangaku National Park and 12 minutes from Lake Kizaki. This hotel is 10 mi (16 km) from Azumino Chihiro Art Museum and 10.5 mi (16.8 km) from Hakuba Sanosaka Ski Resort.

Omachi Onsen-kyo(0.1 Miles)

Omachi Energy Museum(1.5 Miles)

Shiki Theater Museum(1.5 Miles)

Sake Museum(1.5 Miles)

Chubu-Sangaku National Park(2.2 Miles)

Tkase Valley(2.2 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Limited parking is available onsite, and it is free of charge. No reservation is required.


Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately JPY 3300 per person.


Check-in is from 3:00 PM until midnight, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.


The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to inquire about specific accessibility needs prior to arrival.

The hotel is located in Omachi, Japan, just a 3-minute drive from Chubu-Sangaku National Park and 12 minutes from Lake Kizaki. It is also 10 miles from the Azumino Chihiro Art Museum and 10.5 miles from Hakuba Sanosaka Ski Resort.


Yes, the hotel features an indoor swimming pool. The pool is seasonal and operational hours may vary.


Children are welcome at the hotel, and kids under the age of 12 can stay for free.


The hotel offers cribs and rollaway beds, but availability may vary. Guests are encouraged to request these in advance, and additional fees may apply.


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