Terres de France - Résidence Côté Provence

I had a problem and went to reception but received no assistance; in fact, a man from the residence pushed me out. The room was very dirty: hair on the bed, coffee stains on the furniture, dirty walls, stains on the mattress covers... It was disgusting.

Turns out they were closed on the day of our checkin which we were not aware of. We tried to call and no one answered. We finally got a number for emergencies and he gave us the code to the safe with our key. When we got to the place they had not prepared at all. The beds were not made, there was no soap or cleaning items to towels yet checkout required us to wash dishes. The electricity was also off so we had to find the electrical box. The WiFi also didn’t work. When we tried to calll back the emergency number no one answered.

This is not a regular hotel but a very dated apartment hotel. *WE GOT CHARGED 20€ EXTRA TO GET SHEETS FOR THE BED *WE HAD TO CLEAN THE LODGING BEFORE CHECKING OUT. *NOISY WE WILL NEVER COME BACK. MANY BETTER PLACES IN THE AREA FOR THE SAME PRICE.

Super

The property was not the best. There were some issues with cleanliness (dirty shelves, stains on bed and toilet was not cleaned well), and some issues with what was detailed on expedia website (issues with expedia not detailing necessary information for booking). Concern re metal shutters on the windows and doors when we arrived, which was not detailed on the expedia website. Would not recommend unfortunately. However, expedia team were very helpful and had excellent communication