Name: Holiday Inn Express Chelmsford by IHG
Address: 8 Independence Drive, Chelmsford, Massachusetts, United States of America, Chelmsford, Massachusetts, US
Price range: $104–$209 per night
Rating: 8.43

What guests think

Across recent reviews, Holiday Inn Express Chelmsford by IHG earns consistent praise for clean, comfortable rooms, friendly staff, and a hot, varied free breakfast, with the convenient highway location useful for stops, events, and day trips around the area.

The most common drawbacks are the indoor pool’s very limited hours or closures due to lifeguard rules, intermittent noise from the highway or slamming doors, and occasional parking or signage difficulties. Some guests also note periodic maintenance issues and inconsistent front-desk communication. Overall, expect a straightforward, comfortable stopover close to the highway, best for travellers prioritizing value and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities center on an indoor pool that is small and frequently closed or limited to short lifeguard‑staffed hours; the gym is adequate, laundry is available, and parking can be tight at busy times.

Related guest reviews

6

Laura

Jul 8, 2025

·

Stayed 1 night

The only thing that was dissapointing was the pool. We booked here for the reason it had a pool because my son was in aTournament all weekend and requested swimming afterwards..... It closed an hour after we got there (5pm?) and wasn't open the next day so that was pretty crappy but other than that, it was a comfortable room to relax in.

6

Kristen

Oct 13, 2025

·

Stayed 2 nights

PROS: clean; comfy beds; easy to get to location; varied breakfast that was well attended. Spacious rooms. Quiet surroundings. Hallway cameras. CONS: pool closed randomly. Front desk stated it could only be open when lifeguard on duty. No lifeguard (see attached photo). Staff during breakfast was kind and attentive. Front desk was deplorable.

8

Paul

Sep 26, 2025

·

Stayed 1 night

The pool is the worst part of the stay. It’s too small and the hours are crummy.

10

Jennifer

Aug 16, 2024

·

Stayed 1 night

It was very clean. They had laundry available for guests and they posted their very limited pool hours on their page, which I appreciated. Breakfast was good and the beds were soft. My only complaint would be to move the smoking area further away from the front door. Had to walk through marijuana & cigarette smoke with my kids multiple times while unloading/loading the car. Overall, was a great stay and I would come back.

10

Elizabeth

Mar 4, 2025

·

Stayed 1 night

The hotel is bright and clean with comfortable beds, an integrated luggage rack to keep your suitcase off the floor, and HOOKS! This might be a minor thing for some people, but I love having hooks in an hotel room, and yet they are so rare. Also, hooray that they have a EV charger (ChargePoint)! Unfortunately, I was only getting about 11kw. So, it’s pretty slow and if someone else is charging, you might be in for a long wait. But there are other places you can charge that are not too far away. So, no points off for that. The only real negative about the hotel for me was parking at night. Because the hotel is at the end of a road, the parking lot is a bit secluded, and falling down chainlink fencing didn’t seem to offer much security. Better and higher fencing would have made me feel safer.

10

Mateusz

Aug 4, 2024

·

Stayed 1 night

A good Holiday inn, unusually loud though (my room was next to some kind of electric room and there was plenty of noise coming from there waking me up ) but the gym is better than other holiday inns have, and the pool area was also nice

2

CHRISTINA

Jul 17, 2025

·

Stayed 4 nights

We come to this area a few times a year for sports events and normally stay elsewhere, but chose this place to save a few dollars, as well as the pool and breakfast included. Sadly, the pool was closed one day of our trip and only open for four hours on other days. Of course, it was packed with people for those four hours. The people at the desk during check-in explained why and they offered me points on my loyalty account and a late checkout - 2 pm - to compensate for the inconvenience. I appreciated that. However, on our last day the (different person) at the front desk said we could NOT have a late checkout past noon because we had booked the stay through Expedia. This contradicted what I was told at check-in and she asked her manager who refused to honor what I was originally told. The breakfast was the same every day and just okay. The room was okay but the TV had no signal and there were no instructions or a person to help fix it. We woke up to the sound of loud construction vehicles beeping every day.

6

Sarah

Jul 9, 2025

·

Stayed 1 night

We booked this hotel for the pool for the kids, arrived to find the pool was closed on Mondays and all other days have very limited nightly hours only. It was not mentioned in the site at all. Very disappointed. Room was fine, breakfast was good and had options.

8

Richard

Aug 10, 2025

·

Stayed 3 nights

The toilet seat was extremely loose, something that housekeeping should have noticed. Everything was clean; staff were friendly and helpful. Breakfast was better than expected. Work out room had what I needed, and was not busy.

10

Angela

May 15, 2025

·

Stayed 1 night

Wish the pool had better hours.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean rooms and common areas, though a minority report lapses such as hair in bathrooms or on linens and occasional dirty floors.

Related guest reviews

10

Douglas

Oct 17, 2024

·

Stayed 3 nights

Super clean, very nice, modern hotel. Would definitely stay there again.

10

Yokasta

Dec 15, 2025

·

Stayed 2 nights

Great service, room spotless, comfy bed and great breakfast!

2

Tonya

Feb 6, 2025

·

Stayed 1 night

The sheets and comforter had hair, human hair. And fuzzies and specs of dirt. My sister and I were truly disgusted and had to strip the beds ourselves and remake them after we called the front desk to have them bring up, clean sheets, pillowcases, and comforters. One of the beds on the mattress pad had hair on it as well. Truly disgusting and request my money back for this room. Signed, truly disgusted

10

Arlene

Sep 11, 2025

·

Stayed 2 nights

The room was well laid out, well equipped and clean. Beds were comfortable, and linens were of exceptional quality. The common areas were clean. Breakfast included a well stocked variety of both hot and cold foods and was clean. The pool, though small, was well maintained. Definitely recommend this hotel for a convenient location close to highway, restaurants and stores.

10

Wendy

Nov 10, 2024

·

Stayed 1 night

The room Was clean but the bath tub was not. There was a hair in the tub that was pretty gross.

10

Jasmine

Sep 2, 2025

·

Stayed 1 night

The hotel inside and outside was very clean . The staff was pleasant and it was very beautiful inside. The room was very clean as well and spacious! I will be back !

10

Russell

Sep 16, 2024

·

Stayed 2 nights

Clean and comfortable, friendly staff and amazing breakfas!! Would visit again

10

Jeff

Nov 17, 2025

·

Stayed 3 nights

Hotel was clean, easily accessible, the staff was nice, and the breakfast was good and plentiful. Not much more you could ask for. I will stay here again.

6

Keith

Jul 25, 2025

·

Stayed 4 nights

Room was dirty, wall was stained, underwear left behind by previous guest.

4

IRENE

Aug 21, 2024

·

Stayed 2 nights

Was not a fan. The first room I was given smelt like smoke and had hair all over the bathroom. The 2nd room also had hair in the shower. The place isn’t cleaned well and I will not be coming back here

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with good beds and practical layouts, though some feel dated and a few maintenance issues (HVAC, outlets, TV) arise. Noise from the highway, doors, or neighboring rooms is mentioned by several guests.

Related guest reviews

8

Darren

Nov 12, 2024

·

Stayed 2 nights

Stay was good. We were able to hear the adjacent room though.

2

Joseph

Jul 11, 2025

·

Stayed 3 nights

Stayed here to do work from site. Internet WiFi did not work and had to relocate. Did not spend one night of four night booking. Did not refund me anything. Never again

4

Patricia

Apr 12, 2025

·

Stayed 1 night

No smart tvs to stream. Bathroom ceiling falling in. Dated very dated.

10

Mike

Jun 19, 2025

·

Stayed 1 night

Comfortable beds!

10

anastasia

Jul 25, 2025

·

Stayed 1 night

Great hotel in convenient location. New construction. Big rooms, comfortable beds, and good breakfast.

8

Cynthia

Oct 5, 2024

·

Stayed 2 nights

Our room was comfortable but we had the highway outside our window so it was a little noisy. The location was convenient because it is located right by the highway.

10

Arlene

Sep 11, 2025

·

Stayed 2 nights

The room was well laid out, well equipped and clean. Beds were comfortable, and linens were of exceptional quality. The common areas were clean. Breakfast included a well stocked variety of both hot and cold foods and was clean. The pool, though small, was well maintained. Definitely recommend this hotel for a convenient location close to highway, restaurants and stores.

10

Linna

Aug 19, 2025

·

Stayed 2 nights

Our room was spacious & the king bed was so comfortable. Felt like we were sleeping on clouds. Love this place ! Breakfast was a plus !

8

John

Apr 19, 2025

·

Stayed 1 night

Very convenient off of I-495, but with that comes highway noise.

6

Lori

Jul 26, 2024

·

Stayed 3 nights

Next to highway, but very noisy. Had to beg for the king I had reserved and paid for… ended up in impaired room on 1st floor in the end, but not room I paid for. Room was suboptimal as far as cleaning goes. Coffee wasn’t replaced. Standards need improvement. Breakfast was ok, but fresh fruit looked old.

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Service

Staff are widely described as friendly, accommodating, and professional, especially at breakfast and check‑in. Occasional complaints cite poor communication, inconsistent policy information, or unhelpful responses.

Related guest reviews

10

Ivon

Aug 30, 2025

·

Stayed 1 night

I found my stay comfortable and loved how quiet things were at night. Staff was attentive and professional.

10

Marianne

Aug 24, 2025

·

Stayed 4 nights

The front desk was great, we arrived early and we were able to get our room before check in time.

6

Kimberly

Sep 8, 2025

·

Stayed 1 night

First off, the hotel is not visible from the road. The check in was strange. The employee handed me a paper and keys without saying anything. I had to ask what are room number was and where to park. Didn't give me any info about amenities which was disappointing because the pool that said online was open until 8 actually closed at 5. When we came back after our night out, there was nowhere to park. A few bigger vehicles had taken up 3-5 spots each. The area around the hotel is dark and a bit sketchy. Beds were comfy enough. Breakfast was pretty good, loved that they offered chocolate milk.

6

LUZ

Jun 16, 2025

·

Stayed 1 night

Hotel was clean, good breakfast but the service was awful. First I got there at 3, I booked 2 rooms one for me and one for my parents, we wanted close rooms, neither of the rooms were ready, I told them I was able to wait but they were not interested. I ended up not having the room together. The second thing that just made me super mad was when going into the elevator we got in. There was a men that work there, he got mad at us because we enter the elevator. He made a not pleasant comment and exit out the elevator. The 3rd issue was the pool, they don’t explain that the pool is close Sundays after 12 and Mondays on the website. I booked it because I wanted my kids to go to the pool, I got there and the pool was closed. Overall the hotel was clean and comfortable but the service was awful.

10

Francisco

Jun 5, 2025

·

Stayed 3 nights

I travel on business to Lowell MA and this is my preferred place to stay, it's safe and quiet, and the staff is amazing at their jobs.

10

Edward

Sep 23, 2025

·

Stayed 1 night

Loved this super clean room, staff, breakfast! Wish all our places on this trip were as nice! Loved the BIG shower. Just a one night stop to see family nearby. Personalized service from desk clerk (i think Mateesha) giving us directions to nearest Panera so I could have soup.....cause I now have a head cold on our vacation!

4

Brian

Oct 24, 2023

·

Stayed 2 nights

Hotel is right on the highway, very loud for sleeping. Biggest issue was the night desk run by teenagers, eating chips, 2 kids talking on their phones when you approach, totally unprofessional for the holiday in brand. Same result, different people each of two nights. Bad look for the brand and I'm from Chelmsford, too townie.

2

CHRISTINA

Jul 17, 2025

·

Stayed 4 nights

We come to this area a few times a year for sports events and normally stay elsewhere, but chose this place to save a few dollars, as well as the pool and breakfast included. Sadly, the pool was closed one day of our trip and only open for four hours on other days. Of course, it was packed with people for those four hours. The people at the desk during check-in explained why and they offered me points on my loyalty account and a late checkout - 2 pm - to compensate for the inconvenience. I appreciated that. However, on our last day the (different person) at the front desk said we could NOT have a late checkout past noon because we had booked the stay through Expedia. This contradicted what I was told at check-in and she asked her manager who refused to honor what I was originally told. The breakfast was the same every day and just okay. The room was okay but the TV had no signal and there were no instructions or a person to help fix it. We woke up to the sound of loud construction vehicles beeping every day.

10

Denzel

Oct 13, 2024

·

Stayed 4 nights

This hotel was very clean and the staff is utterly fantastic! They were so helpful in a number of ways. We stayed in a room equipped for handicapped visitors. It was very nice. Breakfasts were unusually good.

10

Jeff

Aug 25, 2025

·

Stayed 1 night

I would definitely recommend this Holiday Inn Express. The staff was great, our room was very nice and overall the hotel had a clean, tidy feeling. The breakfast was outstanding (I wish I could have taken some to the hotel we stayed at the next night - it sucked) and overall it was a great experience. Additionally, we tried Zesty's Pizza which was less than a half mile away and it was excellent (shout out to Zesty's).

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AI-generated summary based on recent guest reviews

Location

Convenient just off I‑495 with easy access to restaurants, arenas, and area sights; many find it practical for stopovers. Some note poor signage or visibility and traffic or highway noise depending on room.

Related guest reviews

10

james

Sep 6, 2025

·

Stayed 2 nights

Was a great location for our needs

8

Donna

May 11, 2024

·

Stayed 1 night

Easy access from highway. Friendly staff. Enjoyed breakfast for our early out!

8

Cynthia

Oct 5, 2024

·

Stayed 2 nights

Our room was comfortable but we had the highway outside our window so it was a little noisy. The location was convenient because it is located right by the highway.

6

Kimberly

Sep 8, 2025

·

Stayed 1 night

First off, the hotel is not visible from the road. The check in was strange. The employee handed me a paper and keys without saying anything. I had to ask what are room number was and where to park. Didn't give me any info about amenities which was disappointing because the pool that said online was open until 8 actually closed at 5. When we came back after our night out, there was nowhere to park. A few bigger vehicles had taken up 3-5 spots each. The area around the hotel is dark and a bit sketchy. Beds were comfy enough. Breakfast was pretty good, loved that they offered chocolate milk.

8

Selim

Aug 18, 2024

·

Stayed 4 nights

We enjoyed the delicious breakfast each morning and loved the convenient location close to major stores.

10

Francis

Aug 18, 2025

·

Stayed 1 night

Great room and a nice breakfast. Convenient location.

10

David

Aug 26, 2025

·

Stayed 1 night

Poor signage on main road

10

Vivek

Oct 30, 2024

·

Stayed 1 night

Location

10

Analyn

Apr 7, 2025

·

Stayed 1 night

The location, in particular, was excellent for our needs. It’s located in the cut, close to the major highways, and it was quieter than I expected it to be. Upon arrival, the young lady at the front desk was super friendly, helpful and built rapport with me right away. The hotel was clean throughout and easy to navigate through to find the room. The room itself was immaculate with all the necessities already provided within, and the bed was comfortable. The complimentary breakfast available in the morning was excellent, providing options such as pancakes, turkey sausages, pork sausages, eggs, omelets, cereals, breads, yogurts, and fresh fruits. Would definitely return! Thank you for a seamless stay, IHG!!!!

10

James

Apr 13, 2025

·

Stayed 1 night

Was pleasantly surprised. Very clean, eat and comfortable lobby seating and breakfast area. Breakfast included many options. Room was very clean and looked as if upgraded and maintained well. Bed was comfy. We were in a room on the side of the highway but not too loud. The 110 Grill across the parking lot was wonderful too!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised as hot, plentiful, and varied with attentive staff. A few guests experienced delays or limited stock on busy mornings.

Related guest reviews

4

Gina

Jun 23, 2025

·

Stayed 1 night

Poor management our room doir lock stopped working, took too long for them to grt us back in our room. Also the breakfast was nonexistent they had signs about food shortage. Should have been better prepared on a holiday .

10

Yokasta

Dec 15, 2025

·

Stayed 2 nights

Great service, room spotless, comfy bed and great breakfast!

10

Gregory

Nov 25, 2025

·

Stayed 4 nights

Rooms clean. Breakfast was very good also.

10

Max

Sep 18, 2025

·

Stayed 1 night

The breakfast was so delicious fresh coffee water available all the time

6

Jack

Aug 17, 2025

·

Stayed 1 night

The breakfast is served 45 minutes late

10

Heber

Jul 3, 2025

·

Stayed 2 nights

We traveled with family to create some photography on the area of Boston. This is a very clean and well maintained hotel. Customer service and housekeeping did a great job. It offers a balanced and hot breakfast with several options of fruits, dairy, cereal, and eggs. They were consistent in offering two types of omellets and scramble eggs also. Also, I was pleasantly surprised they offered pork and turkey sausages for those who prefer a pork free diet. I recomend this hotel.

10

Sudip

Jul 7, 2025

·

Stayed 2 nights

The reception was friendly. The room layout was nice, however powder outlets had issues, specially USB outlets do not work very well. The breakfast service was nice, food had ample options and sraff were attentive and caring. Overall we had a pleasant experience.

10

Wendy

Oct 1, 2024

·

Stayed 3 nights

Very clean. The breakfast in the morning was great with a ton of warm & cold options. The beds were so comfortable. I would stay here again. Easy 40 min drive to Salem from here.

6

Saverio

Jun 4, 2025

·

Stayed 1 night

i guess cuts are affecting staffing. there was no milk or oats ready for breakfast

10

Christy

Aug 1, 2025

·

Stayed 1 night

Great place to stay our room was clean and comfortable. Breakfast was delicious with many choices. Would definitely stay here again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$107
February	$117
March	$121
April	$125
May	$148
June	$145
July	$136
August	$146
September	$155
October	$169
November	$115
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $203	17 $130	18 $147	19 $152
20 $104	21 $154	22 $163	23 $165	24 $123	25 $155	26 $153
27 $107	28 $125	29 $150	30 $140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $146	3 $178
4 $116	5 $133	6 $164	7 $160	8 $138	9 $197	10 $192
11 $122	12 $148	13 $162	14 $157	15 $122	16 $167	17 $203
18 $105	19 $134	20 $138	21 $130	22 $149	23 $209	24 $185
25 $105	26 $115	27 $115	28 $133	29 $119	30 $121	31 $154

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Room, 2 Queen Beds, Accessible (Communications Mobility Accessible)

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Room, 1 King Bed, Accessible (Communications Mobility Accessible)

Room, 1 King Bed, Accessible (Communications Mobility Accessible)

Standard Room, 1 King Bed

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Chelmsford by IHG

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Prices for upcoming dates