Hampton Inn & Suites Allen Park

No one was they at the checkin desk. I ended up calling the hotel and someone finally came out. She said she forgot to put a sign up??? The refrigerator wasn’t plugged in so I didn’t trust our leftovers. The pool was freezing and my grandkids couldn’t get past the second step. They are 3 and 5 and love to swim.

Amenities are great. The king suite has everything you need for a home away from home. Breakfast has many different things to choose from hot & cold. Coffee/tea station available 24/7. Room is clean and common areas are clean. The road out of the hotel is awful with huge potholes but central to highways and conveniently located.

Good breakfast, nice staff, warm pool, clean rooms

My stay was ok. The room smelled like old mop. The light in my room by the bathroom didn’t work. The pool was down the whole time I was there. The people above me were extremely loud the first night, sounded like they we're throwing chairs.

We had a great stay. Breakfast was excellent. They had a variety of breakfast foods. No problem parking. Service was great. The only issue was a little dust bunnies in the heater.

Conveniently located. Felt safe.

Pool area was clean the chlorine smell was a little strong. Breakfast could’ve had more options, but tasted good and was fresh and warm. Hotel was clean, front desk was quick and friendly.

Overall, I had a great stay at this property. The staff were friendly and accommodating, and parking was easy and readily available. I especially loved the breakfast bar which was filled with a variety of options from warm to cold foods and beverages. I would stay here again in the future.

Very clean. Beds were comfy. Nice pillows. Room was spacious. Breakfast was more than adequate. Many options. Easy parking.

Nice place to stay. Wish they had a hot tub.

Bed bugs!!!!

There was a roach in my room

They are really doing the bare minimum on cleaning at this place. I arrived late at night, settled in, and then left very early the next morning for work. When I returned the next afternoon there were ants everywhere in my room. All over the nightstand, crawling on the two headboards of the beds, all over the wall with the window. I started looking around to find more and noticed just how gross the room is and how many remnants of old food that were all over the carpet. The microwave had a huge chunk of cheese from the previous guest. There was spilt soda or something on the headboard behind the nightstand and on the bottom shelf of the clothes area. A layer of dust on top of the toilet, tissue box, in the corners of the room. Cobwebs in the ceiling corners. There was someone else’s hair in the bed I didn’t sleep in, and of course, ants crawling across both beds. It was a very busy and exhausting weekend for me, and I had already settled in, so I used my own cleaning spray to get rid of the ants near the beds and just decided I’d stay in my room and never come here again.

I was surprised that the carpet in the room was so dirty. I definitely did not walk on it in bare feet. The staff was friendly and the breakfast area was clean. I appreciated that turkey sausage patties were offered along with the ham.

Room was very comfortable, clean and exceeded our expectations. Public areas were clean and well maintained. Staff was very helpful.

Make sure to read everything about the hotel. I missed the part where it said it was pet friendly and the hotel and room reeked urine very heavy and of course strong pet odor. The rooms were worse and unfortunately my allergies acted up and I woke up with a very sore throat. Also, check-in is at 3 PM and we checked in at 3:30p but they said they didn’t have any rooms ready. To make matters worse, we pre-paid our room but Expedia sent an invalid virtual payment and the hotel said they had to charges us the current rate. After speaking with Expedia they called the hotel to fix the issue, but by this time it was past 4p. It was a major inconvenience for us as we had to be at an event at 5P. We ended up leaving the hotel after one night and had to book a different one. I would no recommend this hotel at all. Stay away.

The cleanliness of the room was below average. There was hair on the bathroom floor and walls. There was hair in the shower and on the sink. It snowed, but the property's roads were not safe to drive on. Also, the walk-up was not properly shoveled or salted.

Room 103 smelled like mold, mildew or wet dog. Very unpleasant. Everything else was fine

Front desk staff were wonderful. The body wash and conditioner in our room were empty

At night time the hallways smelled like weed. Our room smelled old and musty which is NEVER the case for a Hampton Inn. I’ve stayed here before and I was kind of disappointed this time.

Room was good size. Housekeeping team were very friendly and nice to deal. Digital check in and room selection was a plus as we could go right to our room when we arrived. Breakfast was decent for a hotel, several warm options along with normal continental offerings. Negatives the carpet in the room was nasty and dirty. every day had to clean the bed due to dirt coming in off feet from the floor. Bathroom, toilet dripping, shower door leaked water (bottom frame bent) Barn door to bathroom VERY difficult to move and no fan in bathroom. The room says comes with fridge, the fridge was either off (warm) or freezing items. Cost us several food items that spoilt due to this. Overall would say 7.5

I enjoyed that fact that this hotel was in close proximity to the local police station, but it was not easy to see the hotel from the street and had to make a u-turn to get into the parking lot. Check in was terrible, the attendant on duty when we checked in was not very good and it took him a few tries before we did get checked in. The room was clean and comfortable, but not enough lighting in the room, it was a bit dark. Another issue was the tv, there is a sensor that needs to be visible in order to change channels, but it was not. There also was a problem with the toilet in the room, it kept running the entire time we were in the room. Lastly the breakfast was very good and the women was always helping the customers and constantly replenishing the food options.

The door to our room was off the hinges. We could hardly get the door open. The overall room was nice. Noisy all night. Lady that checked us in was very pleasant.

Only complaint is being able to hear our neighbors shower running.

Room was nice but the door was ouy of plumb so very hard closing. Also the PTAC unit was only operational from the unit and not the thermostat.

Everyone was helpful. The room was clean. Breakfast was great. The only negative thing I will say is the Internet service is terrible for the business suite. Even my phone had trouble finding a strong signal.

If you like trains this is th place to go. Quiet at night.

Every time i have stayed at this hotel the cable or internet services never function properly. I have had to watch tv shows or movies on my phone.

It is convenient. The staff there seem to do a good job. The room air conditioner didn't work and was very loud. On other stays I've had tubs that wouldn't hold water, broken items in the room like lamp shades, and blinds that wouldn't close. Also the clientele in that area seem to be very noisy at all hours of the night. Mostly children running around rooms and up and down hallways. They did have breakfast to go this morning before the actual breakfast time. That was a nice surprise. Last couple of breakfasts I have had there we're good except for the meats that could have been cooked better or longer. Not unsafe food, but breakfast meats shouldn't be steamed rather than cooked in my opinion. For the price I could expect a little better as far as property preparedness and breakfast choices

I got to the hotel at 11:00pm. My reservation was for a room with 2 queen beds. My family went to get in the room and the door lock was broken so we could not get in the room. Hotel staff then changed our room to one with a single king bed for my family of 4. So ultimately I paid over $140 to be able to sleep on a couch in a room.

Everyone was very friendly from the moment of check in through to departure. I was quite impressed!

Was checked into a double queen room when we had booked a king. Went back to the front desk to get the correct room. Was told they were all gone, I stated that the reservation was made 2 weeks prior. The women tried to lie and tell us there was nothing available. Then almost immediately backtracked her lie and gave us the proper room. TV, microwave and refrigerator didn't work. Thankfully the room seemed clean. If werent 4 hrs from home we would have left.

It was only 20 minutes to Little Caesar's Arena which was great. Anna at the front desk was very rude when I called the hotel and again when we checked in. She needs some customer service training. The rest of the staff was wonderful.

We had a very serious check in problem that could of resulted into a dangerous conflict. We opened our room door which was already occupied by another guest, and thank God it wasn't a heated conformation. My biggest concern was what if my wife would have been alone while I was busy getting the luggage out of the car, and opened the door to be confronted by very large man inside the room. Afterwards, due to security/safety precautions, my wife insisted that I place furniture against the door, just in case we encounter another room incident, and a stranger tries to enter.

Booked room thru Hotels.com, arrived and no room was available. Received a refund, but stranded in Detroit with family in the middle of the night in the midst of a family emergency.

The people I interacted with who work there made the stay top notch.

This was the worse experience I have ever had checking into a Hampton Inn. We arrived at 4:55pm and our room was not cleaned/ready yet. The employee said it will be about 10 more minutes. I was nice about it but after 40 minutes of waiting, I went back up there and waiting in line for another 20 minutes because they messed up other guests rooms, my room still wasn’t ready. The employee was not apologetic and nice at all about this whole situation. We finally got in a room and it wasn’t even the type of room I reserved. There were 4 of us, I reserved a 2 queen bed suite. I got a king bed suite. When I went back downstairs to talk the lady again, she said the queens rooms weren’t ready yet. It is now after 6pm. So I had her send up rollaways because we couldn’t wait for the correct room to be cleaned, we had a concert to get to that we ended up being late for because of this mess. Needless to say I was very disappointed and pissed off with this whole process and the employees disregard for the guests.

The employees from the front desk to the room cleaning crew was some the best!! So helpful and Friendly they all deserve recognition for hotel of the year !! My room still looks like they just remolded and the whole place. I travel a lot with my business and my family looks like might be dropping my other big brand for you Hilton!! Good Job Team you guys need to be training for the franchise!

Pros: Property is in good condition, room was spacious, pool was clean and breakfast/breakfast staff were great (the older lady and gentlemen working in this area are so sweet and you can tell they care about the guest experience)! Cons: Front desk staff was pretty rude and seemed to care more about chatting with other workers or messing around on their cell phones than helping guests. Bathroom had mold in the shower, trash from a previous guest and was out of shampoo and conditioner. We also thought it was very unprofessional of many of the hotel employees to smoke right outside the main entrance - they need a spot away from guests. This property has the potential to be great, but all employees need to care about the guest experience. After calling to inquire about an early check-in we were told to come at 1:30pm when housekeeping would update the system with available rooms. Got there at 1:30 and was told there were no rooms, but would have soon. We sat in lobby and ended up waiting 90 minutes until regular check-in time when we inquired again and the lady working the front desk said I'm not sure if there are clean rooms yet, but then looked and sure enough there were (I guess she never bothered to communicate with housekeeping during this time or check the system.) I fully understand that an early check-in is never guaranteed, but a little inititaive goes a long way...there were 3 other parties waiting along with us and I guess we were never worth a check.

Absolutely the best staff I’ve encountered on a stay. Hotels.com on the other hand was poor to deal with when we had an issue.

Close to Ford Museum

I enjoyed that fact that this hotel was in close proximity to the local police station, but it was not easy to see the hotel from the street and had to make a u-turn to get into the parking lot. Check in was terrible, the attendant on duty when we checked in was not very good and it took him a few tries before we did get checked in. The room was clean and comfortable, but not enough lighting in the room, it was a bit dark. Another issue was the tv, there is a sensor that needs to be visible in order to change channels, but it was not. There also was a problem with the toilet in the room, it kept running the entire time we were in the room. Lastly the breakfast was very good and the women was always helping the customers and constantly replenishing the food options.

great location, clean and comfortable

This was a great location - convenient to the airport, The Henry Ford and downtown Detroit. It was in a safe area and close to several breakfast option (not close enough to walk). The shower was hot with good pressure. There was daily housekeeping. My only suggestions for improvement would be to stock more than 2 bath towels and leave us an extra roll of toilet paper.

Conveniently located. Felt safe.

If you like trains this is th place to go. Quiet at night.

I liked how clean and new the property was from the inside out. The free breakfast was very convenient and delicious. The location was a prime spot to go downtown Detroit so I can't complain

Stayed one night. Great property, well appointed room. Friendly staff. Nice breakfast. It's about 20 minutes from downtown Detroit. Close to hwys

I love this hotel because they always provide everything such as makeup remover wipes, mouth wash & hair caps. I love how it’s easy to park and so many convenient places around. Both I-75 & 94 freeway are easy to get too and various food options.

Stayed for local bowling tournament located nearby. Restaurants all required car to access and selection was basic American fare.

I will just say that the shower could have been cleaner initially. Everything else seemed to be clean. We did have housekeeping come in, even though it was advertised as only when requested. Was a pleasant surprise. Breakfast included, but the eggs were cold.

The property was nice and the breakfast was the best part. I would stay here again in my next visit. Thank you

Front desk staff were so friendly! The room was lovely and the hot breakfast WAS ACTUALLY A HOT BREAKFAST! 😁 We'll be back!

Breakfast was really good with great selection and excellent coffee ☕

Staff was amazing. The facility was clean. Breakfast was good and there was a nice variety.

We had a great stay. Breakfast was excellent. They had a variety of breakfast foods. No problem parking. Service was great. The only issue was a little dust bunnies in the heater.

nice welcome, good room and excellent breakfast with a good variety of food.

It was beyond amazing! Immaculate cleaned room, breakfast bar was so good! Marsha the breskfast bar cordinator was beyond excellent! She kept all food bins full. Just perfect!! Everything!!

Breakfast was the best yet Room was clean, and hotel smelled clean. Staff was great! Saved location in our faves.

Breakfast was so good