Is parking available at the hotel?

Yes, the hotel offers free on-site parking for guests.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately CNY 68 for adults and CNY 38 for children.

What are the check-in and check-out times?

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle service is available upon request. Guests should contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

What is the hotel's location in relation to nearby attractions?

The hotel is located in Yongding, Zhangjiajie, within a 10-minute drive of Zhangjiajie National Forest Park and Tianmen Mountain Cable Car. It is approximately 2.2 miles from Tujia Folk Customs Park and 4.5 miles from 72 Strange Buildings.

What are the policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers cribs and extra beds, but guests must contact the property in advance to reserve them. Additional charges may apply.

Zhangjiajie Huatian Grand Hotel

What guests think

At Zhangjiajie Huatian Hotel, travellers consistently praise the very convenient location near the Tianmen Mountain cable car and transport links, while noting that the spacious rooms and overall facilities feel dated and would benefit from renovation.

Staff are frequently described as friendly and very helpful, though limited English can cause confusion at check in, in the restaurant, and when arranging transport. Cleanliness is generally good, with only minor maintenance hiccups reported. Breakfast is often enjoyed, but Western choices can be limited, crowds occur at times, and dinner quality and value feel mixed. A practical choice for sightseeing-focused stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are dated and the building shows wear; several guests suggest renovation. An on site spa is available and well liked.

Related guest reviews

8

Di

Jul 10, 2024

·

Stayed 1 night

It is a five star hotel but must have gained its reputation decades ago. One can clearly see its glorious days. Very convenient location for taking the cablecar to Tianmen Mountain but facilities are a bit out of fasion and need a renovation

6

Christian

Oct 24, 2023

·

Stayed 2 nights

Outdated hotel everything needs an upgrade and make over. I was charged 50 Chinese dollars because I left a key in the room. The restaurant was decent but pricey for the food we were served. The one nice thing about the hotel was that it was close to the Tianmen mountain ticket agency.

6

Robert

Aug 29, 2025

·

Stayed 1 night

It was fine but older property. Good value

6

Sofia

Oct 28, 2025

·

Stayed 2 nights

La habitación estaba grande, el personal amable y hacían todo por entendernos. Fuimos al spa y nos gustó la experiencia (muy diferente a masajes occidentales, no vayas con esa idea). Las almohadas bastante incómodas y el desayuno toda una experiencia... Encontrar lugar era dificilisimo y todo el mundo corría de un lado a otro. No sé si sea así siempre o nos tocó la mala suerte de algún congreso o algo.

6

Luis

Oct 29, 2025

·

Stayed 1 night

Cumple su función, aunque es algo viejo

10

Victor Isaac

Mar 1, 2024

·

Stayed 2 nights

Todo fue muy bueno, gran disposición del staff se ayudar incluso que no hablan inglés, incluso la primera noche fuimos a comer al restaurante del Hotel a las 835pm y ya habían cerrado y lo abrieron de vuelta por nosotros, en la planta 3 tienen un área de spa muy recomendable, aunque el masaje tailandés es un poco invasivo pero fabuloso

6

Alice

Nov 30, 2025

·

Stayed 1 night

Big room outdated

10

Victor

Sep 6, 2025

·

Stayed 2 nights

乾淨美食設施比較舊

8

Orlando

Sep 14, 2025

·

Stayed 2 nights

The hotel has seen better days but it’s confortable and easy access The staff and service is amazing thank you

10

Jan

May 11, 2024

·

Stayed 4 nights

Hotellet ligger bara 5 minuters promenad från den långa linbanan upp på berget. Så fantastiskt läge. Alla varuhus i närheten är avvecklade, så för att shoppa ta en taxi 10 minuter till stan. Mycket vänlig personal. Mycket bra frukost. Något sliten byggnad. Rekommenderas!

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean. A few minor maintenance issues, like a slow shower drain, were reported.

Related guest reviews

8

William

Apr 15, 2024

·

Stayed 3 nights

Shower drain was a little slow. Room was overall clean and well maintained. Room key lock mechanism failed on 2nd day of 3 night stay. But the problem was fixed fairly quickly. The location was good. We were pleased overall.

8

Elizabeth

Sep 25, 2025

·

Stayed 3 nights

Buena Limpieza bonito lugar Falta elementos de desayuno para la gente que venimos de occidente

10

Victor

Sep 6, 2025

·

Stayed 2 nights

乾淨美食設施比較舊

8

William

Nov 2, 2025

·

Stayed 1 night

Clean, accomondating, good location

10

YAOXIONG

Nov 9, 2025

·

Stayed 1 night

Clean room, and they allowed early check-in

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AI-generated summary based on recent guest reviews

Rooms

Rooms are very spacious, but decor and fittings are outdated.

Related guest reviews

8

William

Apr 15, 2024

·

Stayed 3 nights

Shower drain was a little slow. Room was overall clean and well maintained. Room key lock mechanism failed on 2nd day of 3 night stay. But the problem was fixed fairly quickly. The location was good. We were pleased overall.

8

Di

Jul 10, 2024

·

Stayed 1 night

It is a five star hotel but must have gained its reputation decades ago. One can clearly see its glorious days. Very convenient location for taking the cablecar to Tianmen Mountain but facilities are a bit out of fasion and need a renovation

6

Christian

Oct 24, 2023

·

Stayed 2 nights

Outdated hotel everything needs an upgrade and make over. I was charged 50 Chinese dollars because I left a key in the room. The restaurant was decent but pricey for the food we were served. The one nice thing about the hotel was that it was close to the Tianmen mountain ticket agency.

6

Robert

Aug 29, 2025

·

Stayed 1 night

It was fine but older property. Good value

6

Sofia

Oct 28, 2025

·

Stayed 2 nights

La habitación estaba grande, el personal amable y hacían todo por entendernos. Fuimos al spa y nos gustó la experiencia (muy diferente a masajes occidentales, no vayas con esa idea). Las almohadas bastante incómodas y el desayuno toda una experiencia... Encontrar lugar era dificilisimo y todo el mundo corría de un lado a otro. No sé si sea así siempre o nos tocó la mala suerte de algún congreso o algo.

8

carlos francisco

Mar 7, 2024

·

Stayed 1 night

Really good location and the rooms are very big, a bit messy the check in but the staff was very helpfull despite the language barrier.

8

Francisco

Apr 14, 2024

·

Stayed 2 nights

Great hotel room, which stay there again

6

Luis

Oct 29, 2025

·

Stayed 1 night

Cumple su función, aunque es algo viejo

6

Alice

Nov 30, 2025

·

Stayed 1 night

Big room outdated

8

Bee-Theng

Jan 7, 2026

·

Stayed 4 nights

We, three adults stayed at a family suite. The room is huge. It has two separate toilets and two wash basin. Layout style of the room is not in trend but it managed to give a cosy stay. Location is a plus. Everything is within reachable distance.

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AI-generated summary based on recent guest reviews

Service

Service is friendly and helpful, with staff often going above and beyond, but limited English can slow communication and lead to occasional hiccups at check in, dining, or arranging transport.

Related guest reviews

10

David

Oct 27, 2024

·

Stayed 2 nights

I stayed for two nights on a solo trip through China and received truly excellent service from Zhu Shuangqin and the team - they truly went above and beyond to help me arrange a trip to a neighbouring town. The hotel was very nice and very well located too. I would recommend staying here if taking a trip to Zhangjiajie.

8

carlos francisco

Mar 7, 2024

·

Stayed 1 night

Really good location and the rooms are very big, a bit messy the check in but the staff was very helpfull despite the language barrier.

10

Liliana

Jul 18, 2024

·

Stayed 3 nights

The Staff was amazing!! Hotel location was great!

10

Michael Tat

May 22, 2023

·

Stayed 4 nights

There was a doorman named Rock who was exceptionally helpful in giving directions and giving taxis instructions.

8

Vurghun

May 24, 2023

·

Stayed 2 nights

Main problem is the staff cant speak English

10

Johnnatan

Jun 19, 2024

·

Stayed 2 nights

Nice hotel ! Good location … the only bad thing when arrived at airport make a call for the shuttle indications none speak English . We got a DiDi

10

MeiJen

Jun 16, 2025

·

Stayed 1 night

Our stay here was great! The location was perfect for food, tourism, and getting to the airport/train station. The staff and their hospitality were incredible. Would recommend!

8

Orlando

Sep 14, 2025

·

Stayed 2 nights

The hotel has seen better days but it’s confortable and easy access The staff and service is amazing thank you

8

Alan

Oct 25, 2025

·

Stayed 3 nights

Very convenient location. English speaking was via hand held translator devices. Dinner options were available but poor service and quality possibly due to lack of understanding menu and lack of communication in English

6

Sze Ching

Sep 3, 2023

·

Stayed 1 night

Front desk服務人員的態度不好，多次質疑我的姓氏，說了多少遍都不知道，不會再入住

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AI-generated summary based on recent guest reviews

Location

Excellent access to the Tianmen Mountain cable car, ticket agency, and transport; food options and the airport or train are easy to reach. Some nearby shopping is limited, with better options a short taxi ride away.

Related guest reviews

8

William

Apr 15, 2024

·

Stayed 3 nights

Shower drain was a little slow. Room was overall clean and well maintained. Room key lock mechanism failed on 2nd day of 3 night stay. But the problem was fixed fairly quickly. The location was good. We were pleased overall.

8

Di

Jul 10, 2024

·

Stayed 1 night

It is a five star hotel but must have gained its reputation decades ago. One can clearly see its glorious days. Very convenient location for taking the cablecar to Tianmen Mountain but facilities are a bit out of fasion and need a renovation

6

Christian

Oct 24, 2023

·

Stayed 2 nights

Outdated hotel everything needs an upgrade and make over. I was charged 50 Chinese dollars because I left a key in the room. The restaurant was decent but pricey for the food we were served. The one nice thing about the hotel was that it was close to the Tianmen mountain ticket agency.

10

MeiJen

Jun 16, 2025

·

Stayed 1 night

Our stay here was great! The location was perfect for food, tourism, and getting to the airport/train station. The staff and their hospitality were incredible. Would recommend!

8

Jan

May 26, 2024

·

Stayed 5 nights

Väldigt nära linbanan till Tian mountain, en av de bästa sevärdheterna här.

10

Jan

May 11, 2024

·

Stayed 4 nights

Hotellet ligger bara 5 minuters promenad från den långa linbanan upp på berget. Så fantastiskt läge. Alla varuhus i närheten är avvecklade, så för att shoppa ta en taxi 10 minuter till stan. Mycket vänlig personal. Mycket bra frukost. Något sliten byggnad. Rekommenderas!

10

ISRAT

Nov 22, 2024

·

Stayed 3 nights

Great location! Right next to Tianmen Mountain. The breakfast buffet was delicious. Highly recommend!

8

Alan

Oct 25, 2025

·

Stayed 3 nights

Very convenient location. English speaking was via hand held translator devices. Dinner options were available but poor service and quality possibly due to lack of understanding menu and lack of communication in English

8

William

Nov 2, 2025

·

Stayed 1 night

Clean, accomondating, good location

8

Bee-Theng

Jan 7, 2026

·

Stayed 4 nights

We, three adults stayed at a family suite. The room is huge. It has two separate toilets and two wash basin. Layout style of the room is not in trend but it managed to give a cosy stay. Location is a plus. Everything is within reachable distance.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast receives positive feedback, though Western options may be limited and it can feel crowded. Dinner quality and service are mixed, and some find the restaurant pricey.

Related guest reviews

6

Christian

Oct 24, 2023

·

Stayed 2 nights

Outdated hotel everything needs an upgrade and make over. I was charged 50 Chinese dollars because I left a key in the room. The restaurant was decent but pricey for the food we were served. The one nice thing about the hotel was that it was close to the Tianmen mountain ticket agency.

6

Sofia

Oct 28, 2025

·

Stayed 2 nights

La habitación estaba grande, el personal amable y hacían todo por entendernos. Fuimos al spa y nos gustó la experiencia (muy diferente a masajes occidentales, no vayas con esa idea). Las almohadas bastante incómodas y el desayuno toda una experiencia... Encontrar lugar era dificilisimo y todo el mundo corría de un lado a otro. No sé si sea así siempre o nos tocó la mala suerte de algún congreso o algo.

8

Elizabeth

Sep 25, 2025

·

Stayed 3 nights

Buena Limpieza bonito lugar Falta elementos de desayuno para la gente que venimos de occidente

10

Victor Isaac

Mar 1, 2024

·

Stayed 2 nights

Todo fue muy bueno, gran disposición del staff se ayudar incluso que no hablan inglés, incluso la primera noche fuimos a comer al restaurante del Hotel a las 835pm y ya habían cerrado y lo abrieron de vuelta por nosotros, en la planta 3 tienen un área de spa muy recomendable, aunque el masaje tailandés es un poco invasivo pero fabuloso

10

Jan

May 11, 2024

·

Stayed 4 nights

Hotellet ligger bara 5 minuters promenad från den långa linbanan upp på berget. Så fantastiskt läge. Alla varuhus i närheten är avvecklade, så för att shoppa ta en taxi 10 minuter till stan. Mycket vänlig personal. Mycket bra frukost. Något sliten byggnad. Rekommenderas!

10

ISRAT

Nov 22, 2024

·

Stayed 3 nights

Great location! Right next to Tianmen Mountain. The breakfast buffet was delicious. Highly recommend!

8

Alan

Oct 25, 2025

·

Stayed 3 nights

Very convenient location. English speaking was via hand held translator devices. Dinner options were available but poor service and quality possibly due to lack of understanding menu and lack of communication in English

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $65	17 $64
18 $65	19 $82	20 $65	21 $65	22 $65	23 $61	24 $82
25 $56	26 $56	27 $56	28 $59	29 $55	30 $56	31 $58

Su	Mo	Tu	We	Th	Fr	Sa
1 $56	2 $61	3 $55	4 $56	5 $61	6 $61	7 $56
8 $55	9 $61	10 $56	11 $62	12 $61	13 $61	14 $61
15 $61	16 $61	17 $61	18 $55	19 $61	20 $61	21 $61
22 $43	23 $61	24 $61	25 $62	26 $56	27 $61	28 $43
29 $61	30 $56

Zhangjiajie Huatian Grand Hotel

About this property

Location

Room options

Family Suite

Premium Single Room

Premium Suite

Executive Single Room

Luxury Suite

Premium Double Room

Guest reviews of Zhangjiajie Huatian Grand Hotel

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Zhangjiajie Huatian Grand Hotel

Prices for upcoming dates