Name: ITC Grand Central, a Luxury Collection Hotel, Mumbai
Address: Dr Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra, India, Mumbai, Maharashtra, India
Rating: 8.8

Guest reviews

8.8

Fabulous

Based on 1,596 verified reviews

Who stays here?

Business

60%

Couple

11%

Family

15%

Group

6%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Reviews of ITC Grand Central, a Luxury Collection Hotel, Mumbai highlight friendly service, clean comfortable rooms, and a central location, with many praising varied breakfasts and dining, while a few note dated décor, occasional maintenance issues, and inconsistent front-desk experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Chirojit

Feb 22, 2026

·

Stayed 2 nights

Yes

10

ernest

Jan 18, 2026

·

Stayed 1 night

Yes, cannot say enough about service. Helpfulness from all staff from ch vlonnyo waiter to house staff.

10

Khozema

Jan 8, 2026

·

Stayed 2 nights

Clean room, and staff

10

Christopher

Jan 5, 2026

·

Stayed 2 nights

Beautiful hotel, great service, wonderful

10

mushtak

Dec 30, 2025

·

Stayed 6 nights

Extended my stay here and stayed for 17 nights in total, and booked 2 Executive rooms. Amazing staff....from the entrance to the hotel by the security guards and welcoming Indian dressed greeter to the reception staff to the catering staff to the house cleaning staff (especially Rashuvir), they were ALL absolutely fabulous. Even the breakfast chef would prepare my special cooked sausages perfectly (and he remembered this everyday without fail!). Any request was perfectly executed and relayed to all the staff as a reminder for next time. Wow amazing training, and genuine responsive staff. 100% satisfied. Will DEFINITELY stay here again (stayed here twice now). Wouldn't even dream about staying anywhere else. Keep up the good work :). You guys are a shining example of amazing Indian hospitality.

Dr Babasaheb Ambedkar Road, Parel, Mumbai, Maharashtra, India

Location

In the heart of Mumbai, ITC Grand Central, a Luxury Collection Hotel, Mumbai is within a 5-minute drive of Tata Memorial Hospital and Mohammed Ali Road. This luxury hotel is 3 mi (4.8 km) from Haji Ali Dargah and 3.9 mi (6.2 km) from Crawford Market.

KEM Hospital(0.4 miles)

Tata Memorial Hospital(0.6 miles)

High Street Phoenix Mall(1.2 miles)

Palladium Mall(1.4 miles)

Shree Siddhivinayak Ganapati Temple(1.9 miles)

Siddhi Vinayak Temple(1.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free valet parking is available on-site, but parking is limited.

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately INR 1652 per person.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

The hotel is located in the heart of Mumbai, within a 5-minute drive of Tata Memorial Hospital and Mohammed Ali Road. It is approximately 3 mi (4.8 km) from Haji Ali Dargah and 3.9 mi (6.2 km) from Crawford Market.

Yes, the hotel features both an indoor and an outdoor pool, with access available from 7:30 AM to 9:00 PM.

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Rollaway beds are available for a fee of INR 2000 per night. Advance request or confirmation is required for rollaway beds.

ITC Grand Central, a Luxury Collection Hotel, Mumbai

Amenities

Property description

Book on Vio