Name: Rocco Forte The Charles Hotel
Address: Sophienstr. 28, Königsplatz, Munich, Bavaria, Germany, Munich, Upper Bavaria, DE
Price range: US$576–US$1,744 per night
Rating: 9.18

What guests think

Across recent reviews, Rocco Forte The Charles Hotel is praised for warm, professional staff, spacious comfortable rooms, and a convenient, walkable location, with many guests enjoying the spa and pool and reporting a generally high standard of comfort.

Several guests also praise the pleasant bar and on-site dining. Critiques recur around slow or inattentive breakfast or restaurant service, occasional housekeeping lapses or delays, crowded or early-closing spa hours, and a few billing or communication issues. Overall, expect an upscale, comfortable stay with standout hospitality and amenities, with occasional inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The spa and pool are popular, and the bar is appreciated. Some guests mention early closing hours for the wellness areas.

Related guest reviews

10

Rolf

25 Oct 2025

·

Stayed 3 nights

Superb breakfast. Great room. Easy walking access to the station, downtown and the museums. Nice quiet bar to relax before the evening. Genuinely helpful staff. All good.

10

Tessa

7 Dec 2025

·

Stayed 2 nights

Staff, beautiful room, pool, great location. On the Saturday we requested the room to be cleaned when leaving around 1pm. Arrived almost 4 hours later and room had not been cleaned, had to request it again with tighter deadline as we needed to shower and go out for the evening. No water bottles were left in the room on the Saturday either, these had ti be requested.

10

Amir

6 Jul 2025

·

Stayed 4 nights

Excellent room with great view. Super clean with exceptional staff, especially the concierge who was very knowledgeable and went out of his way to help us with train tickets and directions. Great gym as well.

8

Mauricio

2 Aug 2023

·

Stayed 2 nights

the sauna, steamroom, pool and massage areas are only open until 8. If I am visiting Munich I am probably out shopping sightseeing and I will come back at lets say 7 p.m. So I would have only 1 hour to use the spa pool book a massage, that dissapointed me a lot. I ended up never using the sauna,pool areas. I booked this hotel because of their sauna and pool. :(

10

Jake

6 Nov 2025

·

Stayed 2 nights

Fantastic hotel. Staff were incredible and went above and beyond to make the stay perfect. Room was spacious with a lovely view, large bathroom and a great on site spa / pool. Excellent breakfast as well! Would highly recommend this hotel.

10

Keith

23 Dec 2025

·

Stayed 1 night

Room was very nice. Great shower. Staff was extremely helpful and friendly. Enjoyed the spa and pool

4

Walter

26 Dec 2025

·

Stayed 1 night

Chaotische Angaben im Restaurant, leider komplett überfüllter SPA Bereich, unfreundliche Mitarbeitende insbes. an der Reception. Insgesamt eine grosse Enttäuschung.

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10

Edward J

25 Sept 2025

·

Stayed 4 nights

Very professional and accommodating staff. I worked say the steak was what made this hotter 5 star. Plus the facilities were top quality.

10

Tom Petteri

11 Nov 2025

·

Stayed 3 nights

Vackert hotell med trevlig personal. Bra frukost och trevligt spa med stor pool. Bra att känna till att det inte finns särskilt många platser att jobba från om du behöver ta ett samtal eller möte utanför hotellrummet. Utöver ditt rum har du tillgång till det gemensamma och välbesökta området med soffor och fotöljer vid entrén.

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10

Clay

1 Nov 2025

·

Stayed 7 nights

Great clean room.. beautiful view of the park.. staff was courteous & friendly & went above & beyond.. chocolates on the room @ night, etc.. loved having drinks @ the bar multiple nights & ate several times @ the Italian restaurant.. front check in staff very helpful.. we would def stay there again!

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Cleanliness

Overall very clean rooms and public areas. A few lapses appear, including smoke odors, stained items, leftover food in a room, and missed or delayed housekeeping.

Related guest reviews

8

Felipe

8 Aug 2024

·

Stayed 2 nights

El hotel está bien, pero no espectacular! Nuestro cuarto olía mucho a cigarro y las batas estaban sucias!!!

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10

Damian

3 Jan 2025

·

Stayed 1 night

Wonderful service, an epic spacious room, with inexplicable light controls and bath taps that were hard to figure out (:) Well-placed in Munich, friendly staff and immaculate.

10

Dr Abraham

30 Nov 2025

·

Stayed 3 nights

very clear and clean room all round, excellent customers services and great staff members who were very friendly.

6

Terri-Leigh

6 Aug 2024

·

Stayed 5 nights

The staff were excellent. Room service wasn’t the best. We asked for a mattress topper which we received but to my horror there were dark brown stains through it. The restaurant was exceptional.

6

sarah

11 Mar 2023

·

Stayed 2 nights

Stay for two nights. Housekeeping: There was a sign in the room complimentary tea and coffee; however we only had coffee. I asked for tea and it came but the man asked me to pay for it. I explained and the problem was sorted. The next day more water was given but again no tea. Asked housekeeper who passed message on, but nothing turned up- no one appeared- bought some! Expect more from an hotel with this reputation. Additionally only one small shower gel and shampoo between two of us. I had to ask for more. I did appreciate the reception staff being extremely helpful and accommodating though. They organised and early check in as we had travelled over 48 hours and needed a rest thank you to them.

10

Samantha

27 Jul 2025

·

Stayed 1 night

We love the Charles Hotel, the staff are so kind and thoughtful. A true 5 star hotel with all the amenities and care taken to make you feel special and totally at home. Vast breakfast choice , quiet , clean rooms furnished beautifully .

10

Ulrich

11 Sept 2025

·

Stayed 2 nights

Dass Rocco Forte München (The Charles) ist ein ausgereichtes Spitzenhotel, das seinem Ruf und den sehr guten Bewertungen in jeder Hinsicht uneingeschränkt gerecht wird. Es ist eine Kleinigkeit: in den Fluren könnte öfter gelüftet werden.

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10

Leslie

3 Jan 2024

·

Stayed 1 night

The overall experience at this establishment was quite delightful, with a charming location and impeccable service that I would readily recommend to anyone. Upon entering our room, however, we encountered a minor hiccup as there was leftover food on the desk. A quick call to the front desk prompted an immediate and apologetic response. The staff was genuinely horrified and worked diligently to rectify the situation, providing a commendable effort to make up for the less-than-ideal welcome. While the staff's response was impressive, I did notice a lack of VIP access offers or room upgrade options during check-in. Despite having shortened our stay from two nights to one, we were assigned a classic room on the second floor with no notable view. Although I personally chose not to dwell on this, an upgrade with a better view would have been a welcomed enhancement to our experience. Nevertheless, the staff exhibited excellent training, contributing to an overall enjoyable short stay. My only qualm was the absence of any indication that this was a VIP access hotel, as no special offers were mentioned during check-in. It might be worthwhile for Expedia to cultivate stronger relationships with VIP access hotels to ensure that guests receive the anticipated special treatment that comes with such accommodations. Overall, a positive experience, but a more seamless integration of VIP perks would elevate the guest experience.

6

Elena

15 Nov 2022

·

Stayed 5 nights

The first day we were put in a noisy room opposite a construction site and after complaining we were moved to another room the next day. Room is spacious and relatively clean. Unfortunately my sons AirPods disappeared from our room the night before we left and the hotel didn’t even have the decency to compensate our loss. Safe to say we will not stay there again. Breakfast was a good standard and service was ok. Concierge was very helpful and so were some members at the reception.

10

Mahdis

5 Jan 2025

·

Stayed 4 nights

The hotel was excellent! The rooms very clean and spacious. Wish they had other locations.

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Rooms

Rooms are spacious, comfortable, and generally quiet, with well designed modern bathrooms and some pleasant views.

Related guest reviews

10

Damian

3 Jan 2025

·

Stayed 1 night

Wonderful service, an epic spacious room, with inexplicable light controls and bath taps that were hard to figure out (:) Well-placed in Munich, friendly staff and immaculate.

8

Valerie

9 Sept 2024

·

Stayed 3 nights

The staff makes this hotel. Super friendly and super professional. Many young people work here, it’s very refreshing to see. Great quality of food, especially the breakfast. Location is great. Very quiet, safe and you can walk to the city center. The design & look is not really up to date. It appears to be outdated and you also don’t get any nice or special views from your room or the restaurant.

10

Amir

6 Jul 2025

·

Stayed 4 nights

Excellent room with great view. Super clean with exceptional staff, especially the concierge who was very knowledgeable and went out of his way to help us with train tickets and directions. Great gym as well.

10

Samantha

27 Jul 2025

·

Stayed 1 night

We love the Charles Hotel, the staff are so kind and thoughtful. A true 5 star hotel with all the amenities and care taken to make you feel special and totally at home. Vast breakfast choice , quiet , clean rooms furnished beautifully .

10

William

30 Nov 2024

·

Stayed 2 nights

Large, modern well appointed rooms. Bathroom is especially well designed and the hot bath heavenly.

10

Susan

12 Jun 2025

·

Stayed 2 nights

Beautiful hotel across from a lovely green park. S it's purple everal dining options in the hotel and very helpful concierge who can organize reservations elsewhere. Top of the line technology and extremely spacious. A 15-20 minute walk to historic center, opera, high-end shopping and many sights.

10

Jake

6 Nov 2025

·

Stayed 2 nights

Fantastic hotel. Staff were incredible and went above and beyond to make the stay perfect. Room was spacious with a lovely view, large bathroom and a great on site spa / pool. Excellent breakfast as well! Would highly recommend this hotel.

6

Elena

15 Nov 2022

·

Stayed 5 nights

The first day we were put in a noisy room opposite a construction site and after complaining we were moved to another room the next day. Room is spacious and relatively clean. Unfortunately my sons AirPods disappeared from our room the night before we left and the hotel didn’t even have the decency to compensate our loss. Safe to say we will not stay there again. Breakfast was a good standard and service was ok. Concierge was very helpful and so were some members at the reception.

10

Mark

14 Aug 2025

·

Stayed 3 nights

The room was spacious and comfortable. Staff were friendly and welcoming. Everything worked as it should.

10

Clay

1 Nov 2025

·

Stayed 7 nights

Great clean room.. beautiful view of the park.. staff was courteous & friendly & went above & beyond.. chocolates on the room @ night, etc.. loved having drinks @ the bar multiple nights & ate several times @ the Italian restaurant.. front check in staff very helpful.. we would def stay there again!

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Service

Service is widely praised as friendly, professional, and helpful, with an excellent concierge and smooth check-in. Some guests experienced slow or inconsistent restaurant or breakfast service, delayed housekeeping, communication gaps about credits or VIP perks, and isolated rudeness.

Related guest reviews

10

Aimee

29 Mar 2023

·

Stayed 1 night

The staff was fabulous! Initially I had a small issue Claudia went over the top to fix and make my staff one of the best I’ve experienced. She is kind, professional and one of the most valuable employees I’ve ever met! Ma Milligan the Concierge too was extremely helpful and pleasant. I couldn’t be happier! I’ll be back in a month on business.

10

Amir

6 Jul 2025

·

Stayed 4 nights

Excellent room with great view. Super clean with exceptional staff, especially the concierge who was very knowledgeable and went out of his way to help us with train tickets and directions. Great gym as well.

10

Daryl

28 Dec 2024

·

Stayed 2 nights

Overall, a very nice hotel. Hotel service was excellent. The food was interesting, not terribly tasteful. Food service was less positive than the hotel side. They were slow and mostly inattentive for the breakfast and dinner meals.

10

Jake

6 Nov 2025

·

Stayed 2 nights

Fantastic hotel. Staff were incredible and went above and beyond to make the stay perfect. Room was spacious with a lovely view, large bathroom and a great on site spa / pool. Excellent breakfast as well! Would highly recommend this hotel.

10

Keith

23 Dec 2025

·

Stayed 1 night

Room was very nice. Great shower. Staff was extremely helpful and friendly. Enjoyed the spa and pool

10

João Paulo

5 Mar 2023

·

Stayed 3 nights

Great location and very confortable hotel, with friendly staff and good room service. Restaurant has good food, but service needs to improve. Walking distance to museums and old town. We will defintely return!

10

Jennifer

27 Dec 2024

·

Stayed 3 nights

Great property and location to easily get around the city and other destinations. The customer service was amazing by the front desk, concierge, door men, and restaurant staff.

2

Jose

28 Oct 2023

·

Stayed 10 nights

Service is inconsistent. I had to call 3 or 4 times every time I made a request, be it from Room Service, Laundry, Etc. I had an incident with a rude waitress at the restaurant and requested to speak to the manager. He never acknowledge my request and simply sent amenities to my room (as if that solves anything). Overall, the experience was so negative that I decided to leave three nights before the end of my planned stay. This hotel definitely does not conform to the standards that you would typically find in other Rocco Forte hotels. Terrible experience.

4

Walter

26 Dec 2025

·

Stayed 1 night

Chaotische Angaben im Restaurant, leider komplett überfüllter SPA Bereich, unfreundliche Mitarbeitende insbes. an der Reception. Insgesamt eine grosse Enttäuschung.

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8

Kyoung Young

5 Jul 2025

·

Stayed 2 nights

호텔은 깨끗하고 조식도 맛있는 편이요. 하지맛 체크인때 67유로 정도의 식음료 크레딧이 있다는 설명을 안해줘서 체크아웃할 때까지 못쓰고 나왔네요. 확인안한 제 잘못도 있지만 호텔에서 설명해줬어야 하지 않나요? Vip access 혜택도 받지 못했어요.

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Location

Convenient, walkable base near the station, museums, and the old town, with a pleasant park outlook and quiet surroundings. Also easy to reach by car.

Related guest reviews

10

Rolf

25 Oct 2025

·

Stayed 3 nights

Superb breakfast. Great room. Easy walking access to the station, downtown and the museums. Nice quiet bar to relax before the evening. Genuinely helpful staff. All good.

10

fatemah

10 Jul 2022

·

Stayed 2 nights

الفندق ممتاز وحجم الغرف مناسب والأثاث والأكسسوارات مميزه والموقع قريب من كل شي مطاعم وسوق

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10

Gabriel

20 May 2025

·

Stayed 1 night

Excellent property, great service, and centrally located.

10

Shilan

11 Feb 2025

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Stayed 4 nights

Very nice hotel, well located (walkable to old town) and excellent staff

10

Theresa

29 Apr 2024

·

Stayed 7 nights

Good place near station and the museen.

10

Susan

12 Jun 2025

·

Stayed 2 nights

Beautiful hotel across from a lovely green park. S it's purple everal dining options in the hotel and very helpful concierge who can organize reservations elsewhere. Top of the line technology and extremely spacious. A 15-20 minute walk to historic center, opera, high-end shopping and many sights.

10

João Paulo

5 Mar 2023

·

Stayed 3 nights

Great location and very confortable hotel, with friendly staff and good room service. Restaurant has good food, but service needs to improve. Walking distance to museums and old town. We will defintely return!

10

ROBERT

26 Feb 2025

·

Stayed 4 nights

Great location, friendly staff. Will stay again and highly recommend

10

Harvey

1 Jul 2024

·

Stayed 3 nights

Great hotel, but the fridge took a day to repair. The rooms are very comfortable, we loved the breakfast. Good location, simple walk to the centre

8

Thomas Bradford

1 Mar 2023

·

Stayed 6 nights

Lovely hotel with excellent staff. On the edge of downtown but in easy walking distance for most sites. Would definitely recommend

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Dining

Breakfast is frequently rated superb with good variety and quality, and the bar and Italian restaurant receive positive mentions. However, several reviews cite slow or inattentive breakfast service and food that some found underwhelming.

Related guest reviews

10

Anja

5 Aug 2023

·

Stayed 1 night

Sehr freundliches Personal am Empfang und beim valet parken. Große, edel eingerichtete Zimmer, Tolles großzügiges Badezimmer, Auswahl der Speisen beim Frühstücksbuffet vielseitig und sehr lecker. Allerdings könnte der Service hier geschulter und aufmerksamer sein. Wir waren für die Angestellten unsichtbar. Weder Kaffee noch warme Speisen wurden angeboten. Wir mussten die Initiative ergreifen. Aber auch dann war alles eher einsilbig. Dennoch würde ich dieses Hotel jederzeit wieder buchen.

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10

Gregory

24 Nov 2025

·

Stayed 1 night

Room was fantastic, staff were very helpful and polite. Restaurant had delicious food, the salad and pasta were very good.

10

Daryl

28 Dec 2024

·

Stayed 2 nights

Overall, a very nice hotel. Hotel service was excellent. The food was interesting, not terribly tasteful. Food service was less positive than the hotel side. They were slow and mostly inattentive for the breakfast and dinner meals.

10

Jake

6 Nov 2025

·

Stayed 2 nights

Fantastic hotel. Staff were incredible and went above and beyond to make the stay perfect. Room was spacious with a lovely view, large bathroom and a great on site spa / pool. Excellent breakfast as well! Would highly recommend this hotel.

10

Rebecca

28 Mar 2025

·

Stayed 2 nights

Amazing staff, just so attentive and friendly. Great breakfast, beautiful and comfortable room, super convenient location, lovely building. Overall an excellent experience.

10

Raul

19 Jan 2025

·

Stayed 2 nights

Outstanding, Excellent room, main restaurant was not open, but service was provided adjacent to the bar (breakfast was very good). Great service and attitude overall.

10

David

26 Aug 2024

·

Stayed 4 nights

Stayed 4 nights and the hotel and amenities were very good. Breakfast was excellent

10

Edward J

25 Sept 2025

·

Stayed 4 nights

Very professional and accommodating staff. I worked say the steak was what made this hotter 5 star. Plus the facilities were top quality.

8

cory

21 Nov 2022

·

Stayed 2 nights

Rooms were nice, service not as good as we hoped. Breakfast was terrible , service was terrible and coffee cups not replaced after room made up. Not a major thing in real world but paying $1000 per night expect perfection

10

Clay

1 Nov 2025

·

Stayed 7 nights

Great clean room.. beautiful view of the park.. staff was courteous & friendly & went above & beyond.. chocolates on the room @ night, etc.. loved having drinks @ the bar multiple nights & ate several times @ the Italian restaurant.. front check in staff very helpful.. we would def stay there again!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$495
February	US$593
March	US$557
April	US$616
May	US$750
June	US$645
July	US$682
August	US$674
September	US$878
October	US$699
November	US$540
December	US$540

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $822	8 $795	9 $789	10 $808	11 $811	12 $801
13 $790	14 $880	15 $840	16 $869	17 $782	18 $1,303	19 $1,326
20 $1,324	21 $1,348	22 $1,317	23	24	25 $1,671	26 $1,555
27 $1,326	28 $1,342	29 $1,348	30 $1,335

Su	Mo	Tu	We	Th	Fr	Sa
				1 $1,744	2	3 $1,326
4 $1,348	5	6 $1,213	7 $588	8 $615	9 $576	10 $643
11 $647	12 $644	13 $699	14 $695	15 $626	16 $611	17 $611
18 $615	19 $615	20 $611	21 $662	22 $615	23 $611	24 $592
25 $594	26 $599	27 $599	28 $592	29 $584	30 $579	31 $651

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About this property

Location

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What guests think

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