Name: Palazzo Hotel
Address: Montecasino Blvd, Fourways, Johannesburg, South Africa, Johannesburg, Gauteng, ZA
Price range: $258–$302 per night
Rating: 8.83

What guests think

Palazzo Hotel earns strong praise for its welcoming staff, elegant grounds and pool, and convenient position beside Montecasino, while a handful of comments flag dated touches and occasional maintenance or cleanliness issues.

Rooms are broadly comfortable, with garden views or spacious layouts in some, though a few guests noted dark lighting, outside noise, or older TVs. Dining feedback varies between delicious meals and generous breakfasts and reports of average or repetitive options and slow service at times. Expect a polished stay with standout service in a resort-like setting, with some variability depending on room and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the landscaped grounds and pool area. Some report maintenance issues, including worn pool cushions, occasional hot water or shower pressure problems, and lifts not always functioning.

Related guest reviews

10

omar

Mar 25, 2023

·

Stayed 6 nights

The pool cushions were dirty and the pool deckchairs cushions were really old, same for years.

10

Carl

Jan 23, 2026

·

Stayed 5 nights

Great room, great staff, fab pool - a real holiday in the city!

10

Sphamandla

Mar 16, 2025

·

Stayed 1 night

I stayed for one night with my two daughters 8 and 4 year old. We totally love the hotel and look forward to an even longer stay with you. Amazing facilities and friendly staff

10

Victoria

Jan 4, 2024

·

Stayed 4 nights

The Palazzo was such a lovely hotel, the staff continuously went above & beyond our expectations. Breakfast was good with a wide selection of options as was lunch & dinner in the main restaurant. The pool area was well maintained & the staff were very attentive. The rooms were big with good amenities & the location was fab for montecasino & the bird gardens.

6

NICK

Jan 7, 2024

·

Stayed 1 night

Staff wonderful Hotel dated and not everything is working 100% I.e lifts, shower had no pressure …

8

Christine

Dec 17, 2024

·

Stayed 5 nights

Lovely hotel, beautiful grounds and pool. Food average taste and WiFi was poor

10

Vironica

Mar 22, 2025

·

Stayed 2 nights

Beautiful place, the best shower from all hotels I have stayed at.

2

Yashen Satyendra

Dec 29, 2024

·

Stayed 2 nights

No hot water

8

Felicia

Jan 24, 2024

·

Stayed 1 night

It is a very beautiful property and an oasis in the city.

10

J Moore

Jan 15, 2023

·

Stayed 4 nights

I had 8 people staying and they all loved it. Great pool, friendly staff and beautiful rooms. I have stayed several times and the best hotel by far in the area. Lucky, pool attendant is awesome

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AI-generated summary based on recent guest reviews

Cleanliness

Overall cleanliness is praised, with several mentions of very clean or immaculate rooms. However, reports of cockroaches, lingering smoke smells, and missed outdoor cleaning point to inconsistencies.

Related guest reviews

10

Susan

May 2, 2023

·

Stayed 4 nights

Excellent hotel set in beautifully kept gardens. Beds were really comfortable and rooms were immaculate.

10

omar

Mar 25, 2023

·

Stayed 6 nights

The pool cushions were dirty and the pool deckchairs cushions were really old, same for years.

6

Anné

Dec 10, 2023

·

Stayed 1 night

The only complaint is that the hallway smell of smoke all the way to our non smoking room

10

Sarah

Jun 4, 2025

·

Stayed 2 nights

Beautiful hotel, very clean, attentive staff and delicious food! Will 100% stay again next time I visit joburg

6

John

Feb 7, 2025

·

Stayed 7 nights

We booked a deluxe room because it had an outside space. The room was dark with poor lighting making it virtually impossible for my wife to do her makeup or for me to shave. We had to continually ask for items that were complimentary to be put in the room ( tea, coffee etc). The front of house were bordering on rude and the guy Elliot in charge of customer services was a complete liar, which led to a stressful time. The place is in need of decoration and updating as it’s supposed to be a top quality establishment. The tv was dated and could not be tuned in properly with no menu or any way to find out what programs were playing. The outside seating area gave a lovely view of the gardens ( that are magnificent) but the table and chairs were never cleaned. The pool area and all the outside spaces are lovely and probably the best features of the hotel. Some positives but overall disappointing. Photos showing poor quality tv , the lines are all over the screen and broken light that was supposed to have been fixed .

10

Melanie

Feb 8, 2024

·

Stayed 2 nights

Beautiful property but could use a little upkeep in the rooms

8

farai

Mar 10, 2024

·

Stayed 3 nights

Enjoyed our stay, however it would nice if the windows were able to keep sound out better, I could hear far too much noice. Breakfast sadly is repetitive but should one be staying a night or 2 it should be fine. Staff is wonderful and it’s clean and beds are very comfortable.

4

Rohit

Apr 1, 2025

·

Stayed 3 nights

Cockroaches in room. One below bed and 2 in the bathroom. I got a room change because of this. New room did not have bedside lamp in working condition and door not in working condition I also was not given a proper receipt for my stay and it’s been 2 days and I go to a hold for over 10 mins from an international call. I cannot imagine any other hotel of such stature not picking up a telephone line after more than a few seconds on an IVR. I am calling on their published numbers It’s pathetic service for such a nice property

10

Elizabeth

Mar 19, 2023

·

Stayed 1 night

Absolutely over the top hotel that feels like a Roman villa in Joburg. Clean, great amenities, great food, and great customer service

4

Candice

Apr 6, 2023

·

Stayed 1 night

I have to say we were very disappointed with our stay. We are not people who like to complain but we were so excited to stay and were very underwhelmed. The pillows were terrible. Neither my husband or I slept. The coffee machine didn’t work. Not enough towels and no toilet brush in the bathroom. Not what we were expecting at all.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with some spacious layouts, garden views, and very comfortable beds. A few guests mention dark lighting, outside noise, smaller rooms, and dated televisions.

Related guest reviews

10

Susan

May 2, 2023

·

Stayed 4 nights

Excellent hotel set in beautifully kept gardens. Beds were really comfortable and rooms were immaculate.

10

Gus

Oct 13, 2025

·

Stayed 3 nights

Great place to stay in Joburg. It might need some room refreshing in a few years but overall a really nice stay.

6

John

Feb 7, 2025

·

Stayed 7 nights

We booked a deluxe room because it had an outside space. The room was dark with poor lighting making it virtually impossible for my wife to do her makeup or for me to shave. We had to continually ask for items that were complimentary to be put in the room ( tea, coffee etc). The front of house were bordering on rude and the guy Elliot in charge of customer services was a complete liar, which led to a stressful time. The place is in need of decoration and updating as it’s supposed to be a top quality establishment. The tv was dated and could not be tuned in properly with no menu or any way to find out what programs were playing. The outside seating area gave a lovely view of the gardens ( that are magnificent) but the table and chairs were never cleaned. The pool area and all the outside spaces are lovely and probably the best features of the hotel. Some positives but overall disappointing. Photos showing poor quality tv , the lines are all over the screen and broken light that was supposed to have been fixed .

8

Alexander Jon

Nov 23, 2024

·

Comfortable rooms, friendly staff

10

Linda

Dec 9, 2024

·

Stayed 2 nights

Rooms fabulous Hotel was beautiful Breakfast amazing and we felt very safe

6

Warren

Mar 12, 2023

·

Stayed 2 nights

Noisy. Hotel slightly over rated. Has the making of an excellent hotel but not quiet there

8

Christine

Dec 17, 2024

·

Stayed 5 nights

Lovely hotel, beautiful grounds and pool. Food average taste and WiFi was poor

8

maria

Mar 4, 2024

·

Stayed 3 nights

The hotel is vey nice in a good area The rooms are big with a view over the garden The staff at concierge and service desk are great always helpful The only complaints we have is the service at the restaurant it was not good The staff in the restaurant was not service minded as the rest of the hotel staff

8

farai

Mar 10, 2024

·

Stayed 3 nights

Enjoyed our stay, however it would nice if the windows were able to keep sound out better, I could hear far too much noice. Breakfast sadly is repetitive but should one be staying a night or 2 it should be fine. Staff is wonderful and it’s clean and beds are very comfortable.

8

chipo

Dec 8, 2023

·

Stayed 5 nights

Our stay at pallazzo hotel was absolutely wonderful. The location was great and very safe, plenty of restaurants around. But the service at the hotels restaurant and pool are was a bit slow.The only down side was the rooms are very small and crowded and no water was provided after the first day, had to call the reception to get more water. I liked the daily turn down service that came with many chocolates.

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AI-generated summary based on recent guest reviews

Service

Service stands out for friendly, welcoming, and helpful staff, with gestures like early check-in appreciated. Some reviews note slow responses, unhelpful restaurant service, or poor front-desk and phone support.

Related guest reviews

10

Edward

Jun 14, 2025

·

Stayed 2 nights

Always a great welcome from the staff who make me feel at home.

10

Carl

Jan 23, 2026

·

Stayed 5 nights

Great room, great staff, fab pool - a real holiday in the city!

10

matthew

Nov 2, 2024

·

Stayed 1 night

A superb hotel with exceptional staff and service.

10

Joanna

Aug 31, 2024

·

Stayed 1 night

We enjoyed exceptional service at The Palazzo and had a very comfortable stay. Great team of people working at this hotel!

10

brett

Aug 4, 2025

·

Stayed 1 night

The extremely good service is what brought us back, a well trained team

6

John

Feb 7, 2025

·

Stayed 7 nights

We booked a deluxe room because it had an outside space. The room was dark with poor lighting making it virtually impossible for my wife to do her makeup or for me to shave. We had to continually ask for items that were complimentary to be put in the room ( tea, coffee etc). The front of house were bordering on rude and the guy Elliot in charge of customer services was a complete liar, which led to a stressful time. The place is in need of decoration and updating as it’s supposed to be a top quality establishment. The tv was dated and could not be tuned in properly with no menu or any way to find out what programs were playing. The outside seating area gave a lovely view of the gardens ( that are magnificent) but the table and chairs were never cleaned. The pool area and all the outside spaces are lovely and probably the best features of the hotel. Some positives but overall disappointing. Photos showing poor quality tv , the lines are all over the screen and broken light that was supposed to have been fixed .

10

Timothy

Sep 15, 2024

·

Stayed 2 nights

Very beautiful hotel with great restaurants. Very slow response on requests for ironing board and iron and blow dryer which should be available in all rooms.

4

Rohit

Apr 1, 2025

·

Stayed 3 nights

Cockroaches in room. One below bed and 2 in the bathroom. I got a room change because of this. New room did not have bedside lamp in working condition and door not in working condition I also was not given a proper receipt for my stay and it’s been 2 days and I go to a hold for over 10 mins from an international call. I cannot imagine any other hotel of such stature not picking up a telephone line after more than a few seconds on an IVR. I am calling on their published numbers It’s pathetic service for such a nice property

10

Andy

Jun 27, 2024

·

Stayed 1 night

After a long overnight flight, Hayley on reception organised for me to check in early so I could get some rest. This is a lovely hotel - stayed many times and will be back on the next trip.

8

chipo

Dec 8, 2023

·

Stayed 5 nights

Our stay at pallazzo hotel was absolutely wonderful. The location was great and very safe, plenty of restaurants around. But the service at the hotels restaurant and pool are was a bit slow.The only down side was the rooms are very small and crowded and no water was provided after the first day, had to call the reception to get more water. I liked the daily turn down service that came with many chocolates.

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Location

The hotel sits beside Montecasino, giving easy access to restaurants, entertainment, and the Bird Gardens, and many guests felt safe. One review mentions heavy traffic approaching the area and another felt the approach drive was unsafe.

Related guest reviews

10

E

Feb 17, 2024

·

Stayed 1 night

This is the 2nd time we have stayed in this hotel (we are from the UK). I absolutely adore the Palazzo, the hotel is first class. All staff, from reception, concierge, housekeeping are superb, professional and polite. The hotel feels like stepping into luxury, you are looked after from the minute you arrive until you leave. It is a short, safe walk to Montecasino, where we ate (we didn't eat in the hotel restaurant during this stay). Next time, we will be staying longer. Absolutely love, love, love this hotel.

10

Christopher

Jun 2, 2025

·

Stayed 2 nights

3rd time there, had 2 other couples with us. Vicinity to Montecasino makes it a no brainer

8

Werner

Nov 24, 2024

·

Stayed 1 night

The hotel is convenient close to the main casino and entertainment. The traffic getting to hotel is really bad, and the people that tried to guide the traffic for a fee make it even worse. But otherwise no complains. The breakfast is also good..for R395 person.

10

Julien

Sep 20, 2025

·

Stayed 1 night

Proximité de Montecasino, et joli cadre

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10

Eddie

Oct 2, 2023

·

Everything was top notch. Staff was very helpful and friendly. The location within the overall Montecasino property area provides pretty gardens, the Bird Gardens, Casino, restaurants and shops. The property was beautiful and felt safe. Perfect location for a short stay in Johannesburg area.

8

victoria

Jan 23, 2024

·

Stayed 4 nights

My time at the Palazzo was truly delightful. Safety was a priority, and the staff was exceptional. The well-kept grounds and the friendly atmosphere added to the experience. The casino provided abundant options for dinner and entertainment, making my stay even more enjoyable.

10

Sylvain

Jan 3, 2025

·

Stayed 3 nights

Superbe, Montecasino à 5 pas. Service très bon. magie dans l'air, malgré le mauvais temps.

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10

Werner

Aug 20, 2023

·

Stayed 1 night

The hotel was nice and staff friendly. The ride to the hotel feel very unsafe. But I think that is South Africa.

10

Dean

Apr 9, 2025

·

Stayed 2 nights

Great trip and a only a small walk into montecasino for plenty of restaurant

8

MAGALI

Jun 23, 2024

·

Stayed 2 nights

Hôtel avec accès direct a Montécasino, chambre correct avec un enfant ,petit déjeuner exceptionnel

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Dining

Food feedback is mixed: many enjoyed tasty meals and generous breakfasts. Others found breakfast average or repetitive, with slow service at breakfast or in the restaurant.

Related guest reviews

8

Werner

Nov 24, 2024

·

Stayed 1 night

The hotel is convenient close to the main casino and entertainment. The traffic getting to hotel is really bad, and the people that tried to guide the traffic for a fee make it even worse. But otherwise no complains. The breakfast is also good..for R395 person.

10

Sarah

Jun 4, 2025

·

Stayed 2 nights

Beautiful hotel, very clean, attentive staff and delicious food! Will 100% stay again next time I visit joburg

8

Karl

Oct 17, 2023

·

Stayed 3 nights

Good location next to the mall and bird park. Lots of entertainment and good food options in the mall. The pool is nice but always a bit cold. Breakfast was fairly average and the food quality was below the rest of the hotel. The service at breakfast wasn’t good.

10

Ranjeet Singh

Mar 5, 2023

·

Stayed 3 nights

Generally a great property but breakfast options are too monotonous and lack some of the typical South African dishes.

10

Daniel Angel

May 18, 2025

·

Stayed 3 nights

El hotel es muy bonito. Tiene una atmósfera relajada y excelente servicio. Comimos en su restaurante y la comida estuvo deliciosa.

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10

Linda

Dec 9, 2024

·

Stayed 2 nights

Rooms fabulous Hotel was beautiful Breakfast amazing and we felt very safe

8

Christine

Dec 17, 2024

·

Stayed 5 nights

Lovely hotel, beautiful grounds and pool. Food average taste and WiFi was poor

8

maria

Mar 4, 2024

·

Stayed 3 nights

The hotel is vey nice in a good area The rooms are big with a view over the garden The staff at concierge and service desk are great always helpful The only complaints we have is the service at the restaurant it was not good The staff in the restaurant was not service minded as the rest of the hotel staff

8

farai

Mar 10, 2024

·

Stayed 3 nights

Enjoyed our stay, however it would nice if the windows were able to keep sound out better, I could hear far too much noice. Breakfast sadly is repetitive but should one be staying a night or 2 it should be fine. Staff is wonderful and it’s clean and beds are very comfortable.

8

Wendy

Nov 15, 2024

·

Stayed 1 night

Great place to visit right next the Monte Casino which offers a variety of restaurants and activities for both adults and kuds alike. Beds and service was great. I really liced the gardens and breakfast on the terrace was fantastic.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$261
February	$280
March	$444
April	$247
May	$238
June	$244
July	$237
August	$235
September	$222
October	$207
November	$239
December	$231

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $258	7 $258	8 $258	9 $258	10 $271	11	12 $302
13 $261	14 $261	15 $277	16 $277	17 $261	18 $274	19 $274
20 $261	21 $261	22 $261	23 $261	24 $274	25 $274	26 $274
27 $261	28 $261	29 $261	30 $261

Su	Mo	Tu	We	Th	Fr	Sa
				1 $274	2 $274	3 $274
4 $261	5 $261	6 $261	7 $261	8 $261	9 $274	10 $274
11 $261	12 $261	13 $261	14 $261	15 $261	16 $274	17 $274
18 $262	19 $261	20 $262	21 $261	22 $261	23 $274	24 $274
25 $261	26 $261	27 $261	28 $261	29 $261	30 $274	31 $274

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Monthly average prices

About this property

Location

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What guests think

Property Policies

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