B&B HOTEL Lens Noyelles-Godault

Very nice place with reasonable price.

This was our first stay at a b&b hotel and will definitely be our last. Upon arrival we were greeted by the receptionist who said we had to pay a security deposit. We paid this on the understanding it would be repaid. It turned out this was not the case, it was to pay for the room which we had already paid for in advance through hotels.com . Despite me contacting hotels.com since our return and their efforts on our behalf, the hotel have refused our refund. This has resulted in me paying twice for a hotel room. On top of that the air-conditioning wasn't working meaning the room was too uncomfortable to sleep in. We asked for a fan but none available and we're told that the air-conditioning was expensive to repair and they didn't know when it would be repaired. My advice is avoid at all costs.

Air conditioning is bad and check in service is not helpful, however price is great!

Room had no air, as there was no air conditioning and as it was duplex family room, with the heat it was unbearable. We all spent the night sweating and had to get a fan from the car to attempt to cool us down. The heating/cooling system did not work and there was no one around to help. The toilet was so close to the sink it was uncomfortable. There were no staff on site and when we turned up it was not obvious how to open the car park gate.

Breakfast could be better, no hot food avaialble