Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately EUR 20 per person.

Are pets allowed at the property?

Yes, pets are allowed with a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:30 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located next to a golf course, within a 15-minute walk of Faculty of Pharmaceutical Sciences of Caen and Caen University Hospital. It is 11.3 mi (18.2 km) from Cabourg Beach and 1.5 mi (2.3 km) from University of Caen Normandy.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Mercure Caen Cote De Nacre Hotel in Herouville-Saint-Clair

Average nightly price at Mercure Caen Cote De Nacre by month, last 12 months (USD)
Month	Average price
January	$116
February	$117
March	$122
April	$139
May	$158
June	$226
July	$163
August	$142
September	$158
October	$134
November	$123
December	$117

What guests think

Across reviews of Mercure Caen Cote De Nacre, travellers highlight comfortable modern rooms, convenient on-site parking, and a suburban setting that works well for ferry and Normandy visits but less so for city-centre dining or nightlife.

Service is frequently described as warm and helpful, though a few guests reported slow room readiness or an unfriendly interaction. Many mention restaurant limitations or closures in the evening, but breakfast variety and quality are widely appreciated. Room and upkeep feedback is mixed: some found spaces quiet, while others noted poor soundproofing, dated areas, and recurring bathroom issues or renovation noise. Expect a practical base suited to drivers and Normandy itineraries.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free on-site parking is repeatedly praised. Renovation works are ongoing and can cause daytime noise or minor disruption.

Related guest reviews

10

Markus

May 15, 2024

·

Stayed 2 nights

Super Frühstück, echt fein mit Liebe zubereitet Zimmer schönes Ambiente, leider ist das Wasser in der Dusche nicht abgelaufen, sonst alles io Hotel wird zur Zeit restauriert

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8

David

Sep 25, 2023

·

Stayed 3 nights

Mercure Heuroville-St.Claire staff was great and very helpful. The restaurant was quite good but a very limited menu. Breakfast was excellent! Our room was okay but too hot after the whole hotel AC was turned off. We had no way to just run the fan or open a window. It was also in an industrial area that we will avoid if we return to the Caen area.

10

Andy

Nov 7, 2025

·

Stayed 1 night

Friendly staff.. lots of parking with EV chaging available

10

Jean-Luc

Dec 16, 2024

·

Stayed 1 night

Bien qu'un peu isolé, l'hôtel est accueillant et dispose d'un parking gratuit dans son enceinte. Le personnel est à l'écoute. Deux petits bémols : cela parait bête mais le fait de ne pas avoir de téléphone en chambre ne permet pas de communiquer directement avec la réception - un peu frustrant quand la chambre est quasiment à l'autre bout de l'établissement. Quant au buffet du petit déjeuner, la partie chaude / salée pourrait être beaucoup plus variée. À part cela, l'établissement reste de très bon rapport qualité / prix.

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10

Joanna

Jun 22, 2025

·

Stayed 3 nights

Friendly staff, free parking, very comfortable room, we booked two rooms and we were given interlinking rooms without having to ask which was very thoughtful and appreciated. We had a notification the day before we arrived to say there would be no restaurant in the evening while we we're there. We ate lunch several times during our stay and along with breakfast the food was excellent. Side note: Hotel had been taken over by US veterans and their support for D-Day, the veterans were inspiring and friendly, their support less so and a little overwhelming. We'd definitely stay again!

10

Leanne

May 6, 2024

·

Stayed 1 night

Excellent breakfast. Hotel currently being renovated. Looking good so far

8

Serhyj

Jul 1, 2025

·

Stayed 4 nights

Sehr gute ruhige Stadtrandlage mit ausreichenden Parkplätzen…

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10

Hervé

Aug 9, 2024

·

Stayed 2 nights

Personnel au top et aux petits soins. Chambre agréable, propre et tout confort. Petit déjeuner sympa. Parking gratuit à disposition Rien à redire , vraiment très bien

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8

morgane

Jun 10, 2025

·

Stayed 1 night

Encore quelques axes d’amélioration Bruyants travaux la journée

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10

Anthony

May 10, 2024

·

Stayed 2 nights

Park bad because of renovation

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Cleanliness

Cleanliness feedback is mixed: many guests found the hotel and rooms very clean, but several reported issues such as musty odors, mold, blocked sinks, poor drainage, or bathroom fixtures needing attention.

Related guest reviews

10

Markus

May 15, 2024

·

Stayed 2 nights

Super Frühstück, echt fein mit Liebe zubereitet Zimmer schönes Ambiente, leider ist das Wasser in der Dusche nicht abgelaufen, sonst alles io Hotel wird zur Zeit restauriert

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8

Marco

Nov 25, 2025

·

Stayed 1 night

Staff very cordial and clean place

4

Philippe

May 26, 2024

·

Stayed 1 night

L'accueil est très correct et le petit déjeuner au top par la diversité et la qualité des mets (hormis les œufs brouillés)... même si quelques petites améliorations peuvent encore être apportées (que les différents jus de fruits, fromages blancs soient clairement identifiés, une minuterie pour les œufs coque..) Le confort de la chambre a "plombé l'ambiance" : le lavabo était bouché, la douche avait des variations régulières de température, montant vers le chaud puis chutant au froid..

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6

Pierre

Sep 29, 2024

·

Stayed 1 night

Propreté de la chambre moyen, et mauvaise odeur des draps. Robinet de la douche cassé qui alterne en envoyant de l’eau chaude puis froide. Très bon petit déjeuner

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10

Amy

Mar 30, 2023

·

Stayed 1 night

Very clean and modern. Beds were super comfy and staff was friendly.

10

Jennifer

Aug 7, 2024

·

Stayed 1 night

Great hotel, clean, new, in industrial area near mall and gas station. Close to Caen

10

Elaine

Aug 31, 2025

·

Stayed 1 night

A really lovely hotel, ideally located for ferry terminal. The hotel is very clean and modern. Staff were friendly and helpful, even letting us store our bikes in a meeting room overnight. Would recommend.

8

Hamed

Aug 7, 2024

·

Stayed 2 nights

Good and clean

6

Cloe

Aug 7, 2023

·

Stayed 1 night

We booked the Mercure as they are usually lovely, however this hotel is definitely not worthy of its four stars. The hotel room was spacious but it was filthy. Spiders webs, dead spiders, dirty toilet, mould everywhere in the bathroom on the tiles and green stains on the wall/wallpaper in the room, where product has been poured down it and not cleaned… It is outdated and does not reflect the hotel’s images at all ! Really disappointing and waste of money.

6

Francine

Nov 21, 2023

·

Stayed 1 night

Hotel qui meriterait d etre rénové afin de conserver ses 4 etoiles. le tour des fenetres est moisi, il n y a pas de téléphone dans les chambres, pas de mouchoir papier et surtout moquette au sol totalement decrepie.

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Rooms

Many reviews note quiet, modern, and comfortable rooms, including some spacious options. Others mention poor soundproofing, dated décor or bathrooms, hot rooms when AC was off, and a lack of in room telephones.

Related guest reviews

8

David

Sep 25, 2023

·

Stayed 3 nights

Mercure Heuroville-St.Claire staff was great and very helpful. The restaurant was quite good but a very limited menu. Breakfast was excellent! Our room was okay but too hot after the whole hotel AC was turned off. We had no way to just run the fan or open a window. It was also in an industrial area that we will avoid if we return to the Caen area.

10

Jean-Luc

Dec 16, 2024

·

Stayed 1 night

Bien qu'un peu isolé, l'hôtel est accueillant et dispose d'un parking gratuit dans son enceinte. Le personnel est à l'écoute. Deux petits bémols : cela parait bête mais le fait de ne pas avoir de téléphone en chambre ne permet pas de communiquer directement avec la réception - un peu frustrant quand la chambre est quasiment à l'autre bout de l'établissement. Quant au buffet du petit déjeuner, la partie chaude / salée pourrait être beaucoup plus variée. À part cela, l'établissement reste de très bon rapport qualité / prix.

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8

Simon

Sep 24, 2025

·

Stayed 1 night

Large, modern room. Very comfortable. Warm welcome from receptionist.

10

Mathieu

Dec 5, 2024

·

Stayed 1 night

Hôtel au top, restaurant également, salle de sport superbe, il manque juste un petit tapis de course. Chambre très confort, agréable nuit

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10

Nolwenn

Feb 13, 2025

·

Stayed 1 night

Chambres très confortables et parfaitement équipées, joliment décorées. Un bon restaurant également, le personnel est très sympathique et avenant.

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8

Yann

Jun 8, 2023

·

Stayed 2 nights

ACCUEIL DU PERSONNEL TRES BIEN MAIS CHAMBRE TRES MAL INSONORISEE ON ENTENDAIT LES CHAMBRES ET LE PASSAGE DANS LE COULOIR AUTANT QUE DEHORS BILAN INSONORISATION ET DECORATION DECEVANTS POUR UN 4 ETOILE PETIT DEJEUNER BIEN MAIS THE EN VRAC DANS DES BOITES DIFFICLE DACCES ET DE MANIPULATION EN PLUS RIEN POUR FERMER LES SACHETS DE THE

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8

Philippe

Jan 11, 2026

·

Stayed 1 night

Nice quiet room! The room was not finished when we checked in but that was quickly rectified. Reception staff friendly. Food in Bistro excellent. We had breakfast in the room which was ok but coffee not good.

4

Yannick

Feb 24, 2024

·

Stayed 1 night

Hôtel très mal insonorisé, on entend tout entre une chambre et l'autre, et on entend énormément les gens qui passent dans le couloir. Salle de bains minuscule. Chambres vieillottes, restées dans leur jus, qui auraient bien besoin d'une profonde rénovation. Hôtel en travaux, cela n'a pas été signalé lors de la réservation. En revanche, service au top et accueil impeccable

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10

Matthew

Nov 9, 2025

·

Stayed 1 night

The Mercure was great, great location, comfy room and very well located. We used it for a stop before the early Caen ferry and it worked really well. It’s an easy Walt to the nearby shops including a very good Carrefore for any last minute shopping or food for the ferry. The staff were warm and friendly and we will definitely make it a regular stay now we’ve been there 😀

8

Jean-François

Sep 6, 2023

·

Stayed 1 night

Chambre donnant sur le parking, pas vraiment top, sdb un peu datée…Annonce de la fermeture du restaurant à notre arrivée.

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Service

Staff are widely described as friendly, welcoming, and helpful, with thoughtful touches; however, a few guests experienced delays with rooms being ready or an unfriendly receptionist.

Related guest reviews

8

Julien

Jul 12, 2025

·

Stayed 1 night

Hotel was very functional with a good buffer breakfast. Rooms were not ready when we for the at 18h but they got it sorted out within about 20 mins. Staff wasn’t overly friendly about the delay though…

8

Marco

Nov 25, 2025

·

Stayed 1 night

Staff very cordial and clean place

10

Andy

Nov 7, 2025

·

Stayed 1 night

Friendly staff.. lots of parking with EV chaging available

6

Kate

Aug 23, 2022

·

Stayed 1 night

Overpriced. Grumpy receptionist. Strange musty smell throughout hotel. No air con. Restaurant staff were very friendly and accommodating however.

10

Joanna

Jun 22, 2025

·

Stayed 3 nights

Friendly staff, free parking, very comfortable room, we booked two rooms and we were given interlinking rooms without having to ask which was very thoughtful and appreciated. We had a notification the day before we arrived to say there would be no restaurant in the evening while we we're there. We ate lunch several times during our stay and along with breakfast the food was excellent. Side note: Hotel had been taken over by US veterans and their support for D-Day, the veterans were inspiring and friendly, their support less so and a little overwhelming. We'd definitely stay again!

8

Philippe

Jan 11, 2026

·

Stayed 1 night

Nice quiet room! The room was not finished when we checked in but that was quickly rectified. Reception staff friendly. Food in Bistro excellent. We had breakfast in the room which was ok but coffee not good.

10

Elaine

Aug 31, 2025

·

Stayed 1 night

A really lovely hotel, ideally located for ferry terminal. The hotel is very clean and modern. Staff were friendly and helpful, even letting us store our bikes in a meeting room overnight. Would recommend.

10

Matthew

Nov 9, 2025

·

Stayed 1 night

The Mercure was great, great location, comfy room and very well located. We used it for a stop before the early Caen ferry and it worked really well. It’s an easy Walt to the nearby shops including a very good Carrefore for any last minute shopping or food for the ferry. The staff were warm and friendly and we will definitely make it a regular stay now we’ve been there 😀

8

Alun

Sep 23, 2024

·

Stayed 1 night

All excellent, the small staff team worked very hard to make things work and meet our needs. However, the lack of a proper catering service was a real problem.

8

Antoine

Nov 24, 2025

·

Stayed 1 night

Chambre de qualité. Personnel charmant.

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Location

Convenient for the Caen ferry, WWII and Normandy sites, and nearby shops, with a quiet suburban or industrial setting. Less convenient for city-centre restaurants, with some guests finding it isolated or a long walk to dining.

Related guest reviews

8

Kim

Oct 10, 2024

·

Stayed 1 night

Nice hotel in a central location to normandy landmarks. Limited options for evening meal. Large variety of breakfast options.

8

David

Sep 25, 2023

·

Stayed 3 nights

Mercure Heuroville-St.Claire staff was great and very helpful. The restaurant was quite good but a very limited menu. Breakfast was excellent! Our room was okay but too hot after the whole hotel AC was turned off. We had no way to just run the fan or open a window. It was also in an industrial area that we will avoid if we return to the Caen area.

10

Jean-Luc

Dec 16, 2024

·

Stayed 1 night

Bien qu'un peu isolé, l'hôtel est accueillant et dispose d'un parking gratuit dans son enceinte. Le personnel est à l'écoute. Deux petits bémols : cela parait bête mais le fait de ne pas avoir de téléphone en chambre ne permet pas de communiquer directement avec la réception - un peu frustrant quand la chambre est quasiment à l'autre bout de l'établissement. Quant au buffet du petit déjeuner, la partie chaude / salée pourrait être beaucoup plus variée. À part cela, l'établissement reste de très bon rapport qualité / prix.

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8

Britt

Sep 26, 2024

·

Stayed 1 night

Långt in till stan. Fick gå en bra bit för att hitta en restaurang. Annars okej hotell för en genomresa.

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10

Arnaldo

Jan 12, 2025

·

Stayed 2 nights

Nice place to stay near WWII Landing Sites

8

Serhyj

Jul 1, 2025

·

Stayed 4 nights

Sehr gute ruhige Stadtrandlage mit ausreichenden Parkplätzen…

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10

Jennifer

Aug 7, 2024

·

Stayed 1 night

Great hotel, clean, new, in industrial area near mall and gas station. Close to Caen

10

Elaine

Aug 31, 2025

·

Stayed 1 night

A really lovely hotel, ideally located for ferry terminal. The hotel is very clean and modern. Staff were friendly and helpful, even letting us store our bikes in a meeting room overnight. Would recommend.

10

Matthew

Nov 9, 2025

·

Stayed 1 night

The Mercure was great, great location, comfy room and very well located. We used it for a stop before the early Caen ferry and it worked really well. It’s an easy Walt to the nearby shops including a very good Carrefore for any last minute shopping or food for the ferry. The staff were warm and friendly and we will definitely make it a regular stay now we’ve been there 😀

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Dining

Breakfast is frequently praised for quality and variety. Evening dining is a recurring pain point: the restaurant is often closed or offers a limited menu, and one guest found breakfast pricing high; when available, meals are considered good.

Related guest reviews

8

Kim

Oct 10, 2024

·

Stayed 1 night

Nice hotel in a central location to normandy landmarks. Limited options for evening meal. Large variety of breakfast options.

8

Julien

Jul 12, 2025

·

Stayed 1 night

Hotel was very functional with a good buffer breakfast. Rooms were not ready when we for the at 18h but they got it sorted out within about 20 mins. Staff wasn’t overly friendly about the delay though…

6

Robert

Oct 13, 2025

·

Stayed 1 night

This is not. 4* hotel. It has a restaurant but doesn’t open (it) at weekends, so we might as well as stayed in a more authentic ‘local brand’ hotel.

8

David

Sep 25, 2023

·

Stayed 3 nights

Mercure Heuroville-St.Claire staff was great and very helpful. The restaurant was quite good but a very limited menu. Breakfast was excellent! Our room was okay but too hot after the whole hotel AC was turned off. We had no way to just run the fan or open a window. It was also in an industrial area that we will avoid if we return to the Caen area.

8

Susan

Aug 16, 2024

·

Stayed 2 nights

The only thing i wasnt happy about was the cost of the breakfast. I just wanted a croissant and coffee and wasn't prepared to pay 19 euros for that! I thought there should have been more options.

10

Joanna

Jun 22, 2025

·

Stayed 3 nights

Friendly staff, free parking, very comfortable room, we booked two rooms and we were given interlinking rooms without having to ask which was very thoughtful and appreciated. We had a notification the day before we arrived to say there would be no restaurant in the evening while we we're there. We ate lunch several times during our stay and along with breakfast the food was excellent. Side note: Hotel had been taken over by US veterans and their support for D-Day, the veterans were inspiring and friendly, their support less so and a little overwhelming. We'd definitely stay again!

10

Nolwenn

Feb 13, 2025

·

Stayed 1 night

Chambres très confortables et parfaitement équipées, joliment décorées. Un bon restaurant également, le personnel est très sympathique et avenant.

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8

Philippe

Jan 11, 2026

·

Stayed 1 night

Nice quiet room! The room was not finished when we checked in but that was quickly rectified. Reception staff friendly. Food in Bistro excellent. We had breakfast in the room which was ok but coffee not good.

8

Alun

Sep 23, 2024

·

Stayed 1 night

All excellent, the small staff team worked very hard to make things work and meet our needs. However, the lack of a proper catering service was a real problem.

8

Jean-François

Sep 6, 2023

·

Stayed 1 night

Chambre donnant sur le parking, pas vraiment top, sdb un peu datée…Annonce de la fermeture du restaurant à notre arrivée.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $149	2 $127	3 $126
4 $131	5 $175	6 $176	7 $166	8 $142	9 $102	10 $128
11 $122	12 $160	13 $160	14 $150	15 $131	16 $108	17 $133
18 $119	19 $139	20 $140	21 $138	22 $124	23 $107	24 $122
25 $121	26 $132	27 $149	28 $137	29 $134	30 $108	31 $111

Mercure Caen Cote De Nacre

Prices for Mercure Caen Cote De Nacre

Monthly average prices

About this property

Location

Room options

Family Room, 1 Queen Bed with Sofa Bed

Classic Room, 1 Queen Bed

Family Room, 1 Double Bed with Sofa Bed

Privilege, Room, 1 Double Bed

Classic Room, 2 Twin Beds

Family Room, Connecting Rooms (Classic)

Guest reviews of Mercure Caen Cote De Nacre

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Caen Cote De Nacre

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $126	26 $136
27 $150	28 $133	29 $306	30 $152