Is parking available at the property?

Yes, complimentary on-site parking is available for guests. However, parking is limited.

Is breakfast offered at the hotel?

Yes, breakfast is available on the premises with various meal offerings to choose from. Serving hours are not specified.

What are the check-in and check-out times?

Check-in time starts at 15:00 and check-out time ends at 12:00. Early check-in and late check-out may be requested, but additional charges may apply.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms, ensuring comfort for guests with disabilities.

Where is the hotel located?

The hotel is situated in Xi’an City Center, near a metro station. It is close to cultural highlights such as the Xi'an Bell Tower and Shaanxi History Museum, and the area's natural beauty can be enjoyed at Tang Paradise.

Are children allowed at the hotel?

Yes, children are welcome at the hotel. Infants aged 0-5 years can stay for free if using existing bedding, and children aged 6-12 can also stay for free under similar conditions.

Does the hotel provide extra beds or cribs?

The hotel allows extra beds for guests aged 13 years and older, which incur an additional charge. Baby cots or cribs may be requested directly from the property for infants.

Eastern House Xi'an - 4 Star Hotel in Xi'an

What guests think

At Eastern House Xi'an, travellers consistently highlight modern, comfortable rooms and notably warm, helpful staff, while noting occasional issues like hard‑to‑adjust central heating, occasional cigarette smells, and limited gym facilities.

Breakfast is often described as varied and tasty, and the free afternoon tea and self‑service laundry add value. The setting inside the old city walls makes major sights and the metro reachable on foot, though a few guests found the property hard to locate initially. Expect a clean, comfortable boutique stay with thoughtful perks in a very convenient base for exploring Xi’an.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free self‑service laundry and the daily afternoon tea are appreciated touches, and bottled water is readily available. The gym is very limited.

Related guest reviews

10

Wui Heng

Mar 14, 2025

·

Stayed 5 nights

Everything is good with this hotel. Free drinking bottle water, free afternoon tea are provided for all guests.

10

Oliver

Jul 13, 2024

·

Stayed 3 nights

Very good location, within walking distance to the city wall and bell tower as well as lots of bars and restaurants. Staff were extremely welcoming and friendly and did everything we asked very quickly. They could speak English. The hotel offered a great laundry service which I used a few times. This was self service and very easy to use. The hotel also offered afternoon tea for free which was a nice selection of cakes and snacks and a great way to relax after a day of exploring the city.

10

Rui

Jun 20, 2025

·

Stayed 5 nights

Best hotel we stayed during our multi-city trip. The room is very big and clean with a modern touch. The hotel offers free afternoon tea (great quality) and good night soup. Breakfast choices are ample and my kids really enjoyed it. Location of the hotel is great! Right in the middle of the city within walking distance to a main subway station and the attraction (the drum tower and bell tower of Xi'An). Would recommend.

10

Shah

Mar 18, 2025

·

Stayed 3 nights

It was great. staff were very professional and friendly, breakfast and afternoon coffee food was good. Tours arranged by hotel staff were good. Room was great. Gym is bare minimum and some improvements would be helpful.

10

SIU KUEN

Oct 30, 2024

·

Stayed 6 nights

酒店整體來說十分滿意，每日都有執房及用品添置，每層都有櫃存支裝水任取，雙床房竟有4尺闊，很舒適，值得推薦

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10

Erica

Jul 7, 2025

·

Stayed 2 nights

Modern and well-designed hotel, well-located. Easy walk to Muslim Street. Free laundry is a nice bonus but beware the dryer doesn't remove all moisture. Laundry ih high demand in the evening, so recommend going during the day.

10

Frédéric

Jul 26, 2024

·

Stayed 2 nights

Excellent hôtel, très bien situé. Tout le confort nécessaire, et plus encore : possibilité d'utiliser des machines à laver gratuitement, goûter offert etc...

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10

Hai-Ying

May 11, 2025

·

Stayed 5 nights

Hotel is in a walkable location to attractions, shopping and restaurants. The Hotel staff was very friendly and helpful. We stayed at the hotel for 5 nights. The daily breakfast was good. we especially like the fruit platter on check-in date and the daily free afternoon tea/bakery/fruit snacks. We had a great time and would definitely recommend the hotel if you are visiting Xi'an.

10

Elena

Jul 16, 2025

·

Stayed 2 nights

Amazing place to stay. I love this hotel, especially the free laundry facilities. Excellent location.

10

Carlos

Sep 20, 2025

·

Stayed 3 nights

Falta poner un gimnasio. Es solo un cuarto con 1 bicicleta y una banda

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean and well maintained. A few guests noticed cigarette smells in some rooms and occasional minor bathroom issues like weak flushing.

Related guest reviews

10

Nicholas

Oct 4, 2025

·

Stayed 4 nights

The hotel is newly renovated, everything is clean and well designed. The rooms are spacious and the beds are soft. They provide unlimited free water bottles that you can grab, which is really nice given the hot weather.

10

Marta

Nov 24, 2025

·

Stayed 1 night

Habitación grande y limpia

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8

Duncan

Apr 12, 2024

·

Stayed 4 nights

Overall stay was great. Location and hotel good. Everything was clean. Except the smell of smoke reeked. It seems maybe people smoke in there? Or the ventilation recirculated in the rooms? We had multiple rooms and all had smoke smell issues. Some worse than others. Could especially smell it in the bathroom which is weird (which is why we think it might be a recirculation or ventilation problem)

10

Chauncey

Nov 3, 2025

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Stayed 6 nights

The room was lovely. Very clean the staff was extremely professional and courteous.

10

Aws

Nov 18, 2025

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Stayed 2 nights

Very clean, nice staff

10

Siu wai

Nov 10, 2024

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Stayed 4 nights

Friendly and helpful staffs, location good , room clean and comfortable!

8

Simon

Dec 18, 2023

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Stayed 4 nights

I smelled smoke last night at 12/18/23. If not that, I will give hotel 5 stars.

10

CHAN HONG

Dec 4, 2025

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Stayed 6 nights

性價比高的一間住宿。地點優越，距鼓樓及鐘樓景點不遠，離地鐵站也在可行距離。職員整體友善及能解決客人需要。房間整潔，寬大及設備齊全。有付費機埸接送服務，收費合理。有免費下午茶及晚上甜湯，令客人窩心。四週有不同食店可選擇。唯坐厕冲洗力度不太充足。

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10

hwee

Nov 3, 2025

·

Stayed 2 nights

Room was cleaned. Breakfast was fantastic. Staff service was courteous and polite. I would highly recommend everyone to stay enjoy hospitality.

10

Jun

Jun 26, 2024

·

Stayed 3 nights

The room was clean, and there was a lot of free water in the hall. Very friendly and considerate.

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Rooms

Rooms are modern, quiet, and generally spacious with comfortable beds and thoughtful design. Some guests reported centralized climate control making rooms too warm and hard to adjust, and a few found rooms smaller than expected.

Related guest reviews

10

Nicholas

Oct 4, 2025

·

Stayed 4 nights

The hotel is newly renovated, everything is clean and well designed. The rooms are spacious and the beds are soft. They provide unlimited free water bottles that you can grab, which is really nice given the hot weather.

6

Ling

Oct 28, 2023

·

Stayed 7 nights

Walking distance to subway station. Close to restaurants and stores. Staffs are friendly and helpful. But no air conditioning available in room during the time ( late October).

10

Mui

May 31, 2024

·

Stayed 2 nights

The hotel is close to the old city wall and surrounded by restaurants. It is in a busy area but the room was quiet.

6

Wing yan

Nov 7, 2025

·

Stayed 4 nights

客房有點小，而且洗手間沖水不太順。

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10

Rui

Jun 20, 2025

·

Stayed 5 nights

Best hotel we stayed during our multi-city trip. The room is very big and clean with a modern touch. The hotel offers free afternoon tea (great quality) and good night soup. Breakfast choices are ample and my kids really enjoyed it. Location of the hotel is great! Right in the middle of the city within walking distance to a main subway station and the attraction (the drum tower and bell tower of Xi'An). Would recommend.

10

Sarah Xin Ying

Mar 16, 2024

·

Stayed 2 nights

Everything was great except 1 minor point. The air con wasnt working so i was uncomfortable the first night. I gave feedback to hotel staff and they said they cnanot adjust due to centralised system. They tried to help but putting a portable air flow machine in the room. It did help the situation but i could not quite understand why the air con wasnt working in the first place. The air coming out from the room is literally hot air. Should have just paid a bit more for 5 star hotels.

10

Elaine

Mar 21, 2024

·

Stayed 3 nights

I would give this hotel 10 out of 5 stars if I could. 3 generations from my family stayed at this hotel and thoroughly enjoyed our experience in all aspects, particularly its staff and service. Everybody we ran into at the hotel from the front desk to housekeeping to the hotel restaurant went way above and beyond to make our stay as comfortable as it possibly can. It truly became our home away from home in Xi'An. The hotel is located in a central location within walking distance to many tourist sites, restaurants, shops, transportation, and even a hospital. It was very quiet in our room despite the location. The room was not the most spacious or luxurious but it was a decent size, clean, and in excellent condition. If we visit Xi'An in the future, we'll definitely stay at this hotel again. Highly recommend.

10

Trina

Oct 14, 2024

·

Stayed 1 night

This hotel was on on-par with others that were twice the amount. The check-in service was so smooth and efficient. I barely had time to finish my welcome mango juice before they were whisking my bags to the room. As for the room, it was tastefully appointed with marble in the bathroom, good wood textures on the closets, and such an adorable tea set on the desk. I also want to point out they left a welcome sheet that also gave you the temperature for that day as well as the next. The location is within walking distance of some great food and shopping. The only thing I would like to call out is that if you are coming in from the train station, definitely take a cab. Also, contact the hotel so you can get the Chinese name to tell the taxi driver. And now to my favorite part, the staff. They were already great with check-in and everything. But I would like to say they were even more phenomenal after I sustained an injury while walking around the city. They were all so sweet and caring. Between loaning my friend and I a wheelchair to use. Bringing up multiple pillow s so I could keep my leg elevated. Bring up ice and plenty of bags to put it in. Then helping us grab a taxi and load everything. It just helped me be able to not freak out. I will definitely stay there again when I go back to Xi’an

10

Bryant

Apr 10, 2025

·

Stayed 2 nights

Beautiful, stylish property with attentive staff. Excellent breakfast and short walking distance from plenty of food options, including the Muslim Quarter. Room was well-appointed with lots of room and a comfortable bed.

10

Adeline

Apr 1, 2025

·

Stayed 4 nights

Hotel is near many eateries and is quiet. Short walk of about 10-15mins to the Bell Tower. Staff is friendly and hotel is clean. Would be better if their airconditioner is not centralised as weather happened to be hot during the week I was there and it was blasting heater which made it worse. Had to open the window to try to get some cool air in at night.

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Service

Staff are widely praised as welcoming, helpful, and proactive, assisting with logistics, tours, and special requests. Occasional downsides include limited English proficiency, occasional upselling, and isolated check‑in or allocation hiccups.

Related guest reviews

8

Jeannie

Apr 19, 2025

·

Stayed 1 night

Overall the stays was good excepT for some mixed up of the rooms and breakfast issue which we have to spend some times to sort out.

8

CHIHCHUAN

Jun 16, 2025

·

Stayed 3 nights

主事者經營有概念思想，低調奢華設計。另水壓強勁、空調優質、環境無煙味值得點贊！但員工服務需跟上，前枱服務讓人感覺不到接待溫度，餐飲服務主管不應把掉落在枱面上的麥片又撿起放入缶中。希望精進生意興隆分店林立

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10

NUR AISHAH

Nov 5, 2024

·

Stayed 8 nights

I had a great stay at this hotel! The room was very spacious and always spotless, which made for a comfortable experience. The location is incredibly strategic, allowing easy access to nearby attractions. The staff were very helpful, though the only downside was that none of them spoke English, which made communication a bit challenging. The breakfast options were plentiful and tasty, a great way to start the day. Another bonus was the free laundry room available for guests. Overall, a fantastic stay with great amenities and convenience – highly recommended!

10

Chunai

Sep 29, 2024

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Stayed 1 night

Exceptional service from this super friendly and helpful staff from every department. Our room was quiet and the bed comfortable, as expected from this 4 star hotel. It’s the service and hospitality that made our stay 10 stars! 尹改利 who works in the restaurant is super friendly. I have never experienced this level of detail and helpfulness at any hotel. The afternoon tea included with our room was a cheery addition with fruit, nuts and dessert selection varying over our weekend stay in Xi’an. The staff is so attentive to our needs and have a pleasant attitude. They watch out for you when you leave areas in case you leave any belongs behind they will bring them to you right away. I highly recommend you book your entire stay here. The location is great near to the attractions. Our trip here was made more memorable because of the excellent hospitality and service from the staff, from front reception, cleaning staff, and restaurant staff, truly exceptional.

10

Shah

Mar 18, 2025

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Stayed 3 nights

It was great. staff were very professional and friendly, breakfast and afternoon coffee food was good. Tours arranged by hotel staff were good. Room was great. Gym is bare minimum and some improvements would be helpful.

10

Kum Wah

Sep 8, 2025

·

Stayed 3 nights

Excellent breakfast variety. Front desk staff are well trained and super helpful. New-ish hotel. Free afternoon tea spread came in handy on rainy days. Special mention to 王姬 for serving us even after we walked in after 5pm closing time. Tour agent at front desk proved most useful. Got Xian Museum ( chinese) guided tour and Tuo Ling camel show ticket at awesome price.

8

Antonio

Oct 2, 2024

·

Stayed 4 nights

Beautiful hotel, just looking perfect. My experience was almost perfect. The thing to really improve is the customer service, I\'ve asked a simple customer question: "Which metro to use to go to the Terracotta Warriors?". Instead of giving me basic info, they tried as hard as possible to sell me a full-guided tour for a high price. I had to find out that info elsewhere.

10

Lindsay

Sep 24, 2025

·

Stayed 3 nights

Super friendly and helpful staff. Clean and cozy accommodations. Nice neighborhood and very cute. I’d go back!

10

Chao Tao

Nov 23, 2025

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Stayed 7 nights

All of the above. I was especially impressed with the front desk. I received help using Alipay and great recommendations for sightseeing within walking distance of the hotel.

10

Cindy

Dec 12, 2024

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Stayed 2 nights

The customer service was excellent. They were super friendly and welcoming from the moment we stepped in and everytime we asked questions n even until we were leaving. Would like to specially thank Dun dun for her friendliness n helpfulness! Will come back to this hotel next time.

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Location

Inside the old city walls, the hotel is a central, walkable base for the Bell and Drum Towers, Muslim Quarter, and metro. A few guests found it tricky to locate at first.

Related guest reviews

10

Mounia

Jul 22, 2025

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Stayed 2 nights

The hotel was inside the city wall in a great location near the Bell Tower and the Muslim Quarter. Very clean and welcoming.

10

Randall

May 12, 2025

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Stayed 4 nights

Great hotel in the heart of Xi'an

10

Joseph Lee Kong

Oct 6, 2024

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Stayed 6 nights

Near tourist spots

8

Er

Oct 31, 2023

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Stayed 5 nights

Location is abt 10min walk to nearest mrt station, 钟楼station inter change. 5min walk to 鼓楼 and 回民街. Lots of eatery nearby and good confectionary shop across the road. 20min walk to south gate of the xian city wall. All staff are friendly but not all are familiar with attractions. If you do not need your room to be cleaned, you will hv to inform the counter.

10

Rui

Jun 20, 2025

·

Stayed 5 nights

Best hotel we stayed during our multi-city trip. The room is very big and clean with a modern touch. The hotel offers free afternoon tea (great quality) and good night soup. Breakfast choices are ample and my kids really enjoyed it. Location of the hotel is great! Right in the middle of the city within walking distance to a main subway station and the attraction (the drum tower and bell tower of Xi'An). Would recommend.

10

Maria

Apr 27, 2025

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Stayed 3 nights

Excellent stay at Eastern House - clean spacious rooms and good breakfast and afternoon tea. The only problem was finding the hotel when we got there - the taxi driver also didn’t have a clue. It also doesn’t show on any of the maps. Convenient location nonetheless and walkable to all the main attractions as it is within the old city walls. Good option if in doubt.

10

roberto domenico

Dec 31, 2025

·

Stayed 1 night

Buon hotel con personale gentile, situato non lontano dalla metro e dalle principali attrazioni da visitare.

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10

CARLOS

Apr 27, 2025

·

Stayed 1 night

Muy bien ubicado, habitación amplia y buen desayuno.

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10

Erica

Jul 7, 2025

·

Stayed 2 nights

Modern and well-designed hotel, well-located. Easy walk to Muslim Street. Free laundry is a nice bonus but beware the dryer doesn't remove all moisture. Laundry ih high demand in the evening, so recommend going during the day.

10

David

Nov 23, 2025

·

Stayed 3 nights

Hotel is perfectly located to major sites and very new and modern.

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Dining

Breakfast is frequently rated excellent with plenty of choice, and on‑site dining is tasty; the free afternoon tea is a nice extra. Some guests wanted better Western options and noted occasional average items.

Related guest reviews

8

Richard

Oct 22, 2024

·

Stayed 4 nights

The food was average

10

Donovan

Sep 7, 2024

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Stayed 6 nights

A nice hotel in a great location (15-20 minute walk) to the Bell Tower, metro station, and South Gate. Breakfast at their restaurant was a highlight based on variety and quality. Staff also speaks good English and is always there to help.

10

Hajime

Aug 17, 2025

·

Stayed 2 nights

部屋は綺麗。朝食はとても素晴らしい。ホテル側もより良くしようとする姿勢が随所に感じる。

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8

annabel

Nov 16, 2024

·

Stayed 4 nights

Staff for breakfast needs understand basic English, the English signs' font needs to be bigger, need add English for the coffee machine. No omelet cooking procedure. The hotel needs to be westernized for the service philosophy. Breakfast needs to be improved in term westernization, lots to be improved.

10

EUNCHEL

Nov 5, 2025

·

Stayed 2 nights

직원들이 너무 친절하고 무얼 하나 물어도 도와주시려 애쓰셨어요. 조식도 다양하고 맛있었어요

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10

hwee

Nov 3, 2025

·

Stayed 2 nights

Room was cleaned. Breakfast was fantastic. Staff service was courteous and polite. I would highly recommend everyone to stay enjoy hospitality.

10

Wayne

Apr 24, 2024

·

Stayed 3 nights

Nice hotel - staff friendly as they can be considered language differences- the afternoon tea provided 2:30om-5pm was a bonus. Restaurant in the evening was very tasty - especially the duck.

10

ELDAS

Sep 27, 2025

·

Stayed 6 nights

Breakfast is excellent, many varieties & taste good.

10

ANDREA

Aug 5, 2024

·

Stayed 2 nights

Ho soggiornato con mia moglie in questo hotel a luglio 2024 e sono stato molto soddisfatto. L'hotel è molto bello, le stanze moderne, il bagno ottimo, con doccia e wc separati. La zona è ok perchè in 10 minuti siete nei maggiori punti di interesse. Colazione ottima e presentata bene, non fosse che le brioches e il pane risultavano comunque secchi, purtroppo quel tipo di alimenti non possono essere lasciati lì più di 1 giorno, però c'erano. Carino il the pomeridiano offerto dove abbiamo trovato anche frutta secca da mangiare. Un pò distante la metro se dovete prenderla con i bagagli.

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10

SERGIO

Aug 14, 2025

·

Stayed 2 nights

Un hotel magnífico para alojarte y conocer Xi’an. Perfecto en todo. Habitaciones amplias, limpias y el desayunas estupendo.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $136	9 $65	10 $56	11 $79	12 $70	13	14 $70
15 $69	16 $74	17 $73	18 $73	19 $96	20 $74	21 $62
22 $58	23 $59	24 $56	25 $58	26 $58	27 $66	28 $62
29 $58	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
		1 $58	2 $58	3 $58	4 $60	5 $62
6 $60	7 $59	8 $58	9 $59	10 $58	11 $69	12 $63
13 $58	14 $58	15 $58	16 $58	17 $66	18 $71	19 $62
20 $64	21 $58	22 $58	23 $57	24 $79	25 $90	26 $79
27 $79	28 $60	29 $66	30 $58	31 $71

Eastern House Xi'an

About this property

Location

Room options

Two-Bedroom Deluxe Suite with One King Bed and Two Double Beds

Exquisite King Room

Deluxe Family Room with Two Double Beds and One King Sofa Bed

Eastern King Room

Deluxe Triple Room

Deluxe Family Room with One King Bed and One Sofa Bed

Deluxe Family Suite with One King Bed and One King Sofa Bed

Exquisite Twin Room

Eastern Twin Room

Guest reviews of Eastern House Xi'an

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Eastern House Xi'an

Prices for upcoming dates