Moon Palace The Grand Cancun All Inclusive
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From
634 US$
/ noche
Acerca de esta propiedad
Con servicios como masajes, tratamientos corporales o tratamientos faciales, te sentirás como nuevo. Ponte en forma jugando al golf o relájate tomando el sol en la playa privada. Otros servicios de este alojamiento de estilo art decó incluy...
Servicios
Con servicios como masajes, tratamientos corporales o tratamientos faciales, te sentirás como nuevo. Ponte en forma jugando al golf o relájate tomando el sol en la playa privada. Otros servicios de este alojamiento de estilo art decó incluyen conexión a Internet wifi gratis, servicios de conserjería y una zona recreativa o sala de juegos.
Servicios empresariales
Tendrás una sala de ordenadores, tintorería y un servicio de recepción las 24 horas a tu disposición. ¿Estás organizando un evento en Cancún? En este alojamiento tienes a tu disposición 3031 metros cuadrados de espacio con zona para conferencias y 10 salas de reuniones. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento con asistencia gratuito.
Comida
Pásate por JC Steakhouse, uno de los 12 restaurantes de este alojamiento, cuando quieras comer algo. El alojamiento también dispone de servicio de habitaciones las 24 horas y una cafetería. Si necesitas un buen refresco puedes elegir entre el bar en la playa, 9 bares con salón y 5 bares en la piscina. Se ofrece un desayuno completo gratuito todos los días de 07:00 a 11:00.
Habitaciones
En las 1304 habitaciones, equipadas con bañera de hidromasaje privada cubierta y Smart TV, te espera una estancia inolvidable. Las habitaciones disponen de balcón amueblado. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. Entre las comodidades, se incluyen caja fuerte (cabe un portátil), escritorio y teléfono con y llamadas internacionales gratuitas.
Ubicación
Si decides alojarte en Moon Palace The Grand Cancun - All-inclusive de Cancún, estarás a menos de 15 minutos a pie de Club de golf Moon Palace y Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc. Además, este alojamiento con todo incluido se encuentra a 19,1 km de Playa Delfines y a 24,9 km de Plaza la Isla.
Qué hay cerca
Club de golf Moon Palace(0.6 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.6 millas)
Parque Nacional Arrecife de Puerto Morelos(0.6 millas)
Grand Outlet Riviera Maya(2.2 millas)
Parque temático Xoximilco(2.3 millas)
Campo de golf El Tinto(3.3 millas)
Playa Coral(7.8 millas)
Riviera Cancun Golf Resort(8.7 millas)
Parroquia del Cristo Resucitado(9.1 millas)
Bahía de Petempich(9.4 millas)
Playa Delfines(11.8 millas)
Playa Puerto Morelos(12 millas)
Centro Comercial Pabellón Cumbres(12.1 millas)
Jungle Spa(12.2 millas)
Monumento Ruta de los Cenotes(12.3 millas)
El aeropuerto más práctico para llegar a Moon Palace The Grand Cancun - All-inclusive se encuentra en Cancún, Quintana Roo (CUN-Cancún Intl.)(7.2 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Ubicación
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, Cancún, Benito Juárez, Estado de Quintana Roo, México
Club de golf Moon Palace (0.6 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.6 millas)
Parque Nacional Arrecife de Puerto Morelos (0.6 millas)
Grand Outlet Riviera Maya (2.2 millas)
Parque temático Xoximilco (2.3 millas)
Campo de golf El Tinto (3.3 millas)
Opciones de habitación
12
Grand Villa Pool Four Bedroom
Detalles de la oferta
3× Camas Dobles Extragrandes
y 2 Camas Dobles
BalcónAire acondicionadoConexión Wi-Fi (gratuita)CafeteraBañera de hidromasaje privada interiorBañera de hidromasaje privada
10
Grand Swim Up Suite Garden View
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
850 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
9
Grand Family Suite Garden View
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 6
1658 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoBañera de hidromasaje privada interiorBañera de hidromasaje privada
7
Grand Deluxe Garden View
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 4
828 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
8
Grand Governor Suite King Size Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 4
1625 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Cuna(s) (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
8
Grand Presidential Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 6
2497 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
6
Grand Deluxe Garden View - Reserva 4 noches, Obten 2 noches gratis en Punta Cana
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 4
828 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Camas plegables o supletorias (gratis)Bañera de hidromasaje privada interiorBañera de hidromasaje privada
6
Grand Villa Sunset View Three Bedroom
Detalles de la oferta
2 Camas Dobles Extragrandes
y 2 Camas Dobles
Capacidad: 8
BalcónAire acondicionadoConexión Wi-Fi (gratuita)CafeteraBañera de hidromasaje privada interiorBañera de hidromasaje privada
5
Grand Villa Sunset View Four Bedroom
Detalles de la oferta
3× Camas Dobles Extragrandes
y 2 Camas Dobles
BalcónAire acondicionadoConexión Wi-Fi (gratuita)CafeteraBañera de hidromasaje privada interiorBañera de hidromasaje privada
4
Grand Villa Four Bedroom
Detalles de la oferta
3× Camas Dobles Extragrandes
y 2 Camas Dobles
BalcónAire acondicionadoConexión Wi-Fi (gratuita)CafeteraBañera de hidromasaje privada interiorBañera de hidromasaje privada
7
Grand Honeymoon Suite King Size Bed
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
829 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privadoBañera de hidromasaje privada interiorBañera de hidromasaje privada
16
Grand Villa Pool Three Bedroom
Detalles de la oferta
2 Camas Dobles Extragrandes
y 2 Camas Dobles
Capacidad: 8
BalcónAire acondicionadoConexión Wi-Fi (gratuita)CafeteraBañera de hidromasaje privada interiorBañera de hidromasaje privada
5
Grand Villa Three Bedroom
Detalles de la oferta
2 Camas Dobles Extragrandes
y 2 Camas Dobles
BalcónAire acondicionadoConexión Wi-Fi (gratuita)CafeteraBañera de hidromasaje privada interiorBañera de hidromasaje privada
Reseñas de los huéspedes sobre Moon Palace The Grand Cancun All Inclusive
8
Bueno
Basado en 2148 comentarios verificados
¿Quién se queda aquí?
Familia
100%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Moon Palace The Grand Cancun All Inclusive, los viajeros describen un extenso complejo turístico familiar con amplias piscinas, un parque acuático, instalaciones para niños, un servicio amable y una variada oferta gastronómica, junto con desventajas como las insistentes ventas de membresías, las complicaciones logísticas y una playa decepcionante.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Moon Palace The Grand Cancun All Inclusive, los viajeros describen un extenso complejo turístico familiar con amplias piscinas, un parque acuático, instalaciones para niños, un servicio amable y una variada oferta gastronómica, junto con desventajas como las insistentes ventas de membresías, las complicaciones logísticas y una playa decepcionante.
Las familias destacan el parque acuático, las salas de juegos, los espectáculos nocturnos y las numerosas piscinas como instalaciones destacadas, y varios elogian el spa. La variedad de comida es amplia, pero la calidad es inconsistente, con algunos restaurantes excelentes pero buffets o bebidas que pueden ser mediocres; las reservas para cenar y las esperas son comunes. Las habitaciones son generalmente espaciosas, aunque se informan problemas de mantenimiento y, ocasionalmente, olores o plagas en algunos edificios. Espere una estancia llena de actividades, ideal para familias que priorizan la diversión en las instalaciones frente al tiempo en la playa.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Enorme complejo con muchas piscinas, un gran parque acuático, clubes infantiles/salas de juegos, espectáculos y un spa bien valorado; el transporte interno en carrito de golf ayuda, pero puede implicar esperas. La app facilita las reservas, aunque a algunos les resulta agotadora la escala del lugar.
Reseñas de huéspedes relacionadas
10
Roksana
13 ago 2025
·
Se alojó 5 noches
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
10
John
10 oct 2025
·
Se alojó 5 noches
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
10
Andrew
9 nov 2025
·
Se alojó 8 noches
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
10
Maria
17 may 2025
·
Se alojó 4 noches
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
10
Chen
24 feb 2025
·
Se alojó 5 noches
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
8
Steven
28 may 2025
·
Se alojó 5 noches
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
10
Jeremy
27 nov 2025
·
Se alojó 7 noches
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
10
Jillian Leigh
22 nov 2025
·
Se alojó 10 noches
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
10
Zalika
1 jul 2025
·
Se alojó 7 noches
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
10
Vikram
22 feb 2025
·
Se alojó 5 noches
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encuentran las habitaciones y los terrenos limpios. Sin embargo, en los informes recurrentes se mencionan plagas (cucarachas u hormigas), humedad u olores, y ocasionalmente piscinas sucias o reposición inconsistente.
Reseñas de huéspedes relacionadas
10
Shilpi
2 nov 2025
·
Se alojó 3 noches
Clean room , staff amenities everything is so good
Clean room , staff amenities everything is so good
4
Ning
19 nov 2025
·
Se alojó 7 noches
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
2
Danhong
27 jun 2025
·
Se alojó 4 noches
Dirty and ants in the room anywhere
Dirty and ants in the room anywhere
10
OREN
5 sept 2025
·
Se alojó 7 noches
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
10
thomas
6 sept 2025
·
Se alojó 6 noches
Mis à part la propriété de certaines piscines, l'endroit est parfait
Mis à part la propriété de certaines piscines, l'endroit est parfait
2
Qingsong
27 dic 2025
·
Se alojó 5 noches
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
4
Whitney
31 may 2025
·
Se alojó 5 noches
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
10
Jeffrey Clarence
31 oct 2025
·
Se alojó 4 noches
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
6
SHAISHAV
26 ago 2025
·
Se alojó 4 noches
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
6
Blanca
12 oct 2025
·
Se alojó 3 noches
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas y cómodas para muchos, pero algunos las consideran anticuadas e informan de problemas como aire acondicionado ruidoso o débil, olores de agua o del balcón, chorros de hidromasaje en las bañeras y ascensores averiados.
Reseñas de huéspedes relacionadas
10
Mayka
10 may 2025
·
Se alojó 1 noche
The space in the room, very comfortable.
The space in the room, very comfortable.
10
Mirian
6 nov 2025
·
Se alojó 3 noches
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
6
Kentrell
25 nov 2025
·
Se alojó 4 noches
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
10
Matthew
20 sept 2025
·
Se alojó 5 noches
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
4
Ning
19 nov 2025
·
Se alojó 7 noches
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
6
Connie
5 sept 2025
·
Se alojó 4 noches
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
10
margaret
23 feb 2026
·
Se alojó 2 noches
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
Christopher
12 ago 2025
·
Se alojó 2 noches
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
4
suping
22 nov 2025
·
Se alojó 5 noches
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
10
Quynh Thi Ngoc
15 nov 2025
·
Se alojó 3 noches
Very nice room
Very nice room
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente elogiado por su amabilidad y disposición, con un servicio de conserjería útil. Las quejas repetidas se centran en las agresivas ventas de multipropiedad o membresías y, a veces, en el servicio lento en los restaurantes o un proceso de registro de entrada/salida engorroso.
Reseñas de huéspedes relacionadas
10
Herlinda
30 nov 2025
·
Se alojó 6 noches
Staff was the best customer service
Staff was the best customer service
10
Calvin
25 nov 2025
·
Se alojó 6 noches
Staff was incredible. They went above and beyond to make our trip great.
Staff was incredible. They went above and beyond to make our trip great.
10
David
20 abr 2025
·
Se alojó 4 noches
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
10
Matthew
20 sept 2025
·
Se alojó 5 noches
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
2
Yong Fu
25 ago 2025
·
Se alojó 7 noches
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
8
Hugo
8 sept 2025
·
Se alojó 5 noches
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
8
Kristi
9 dic 2024
·
Se alojó 3 noches
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
10
Hira
21 abr 2025
·
Se alojó 4 noches
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
8
Daniel
22 feb 2025
·
Se alojó 4 noches
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
10
Alisha
10 mar 2025
·
Se alojó 4 noches
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
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Ubicación
Conveniente para el aeropuerto, pero relativamente alejado de la Zona Hotelera. Las condiciones de la playa suelen ser malas (algas y agua turbia), por lo que algunos huéspedes visitan propiedades hermanas para disfrutar de mejores playas.
Reseñas de huéspedes relacionadas
8
Amrita
4 mar 2025
·
Se alojó 2 noches
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
8
Thang
14 oct 2025
·
Se alojó 4 noches
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
10
Alma
10 nov 2025
·
Se alojó 5 noches
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
10
Elizabeth Margarita Lazo De
14 sept 2025
·
Se alojó 7 noches
Excellent amenities. Great staff. Good location
Excellent amenities. Great staff. Good location
8
Iliana
17 sept 2025
·
Se alojó 4 noches
The beach is not good
The beach is not good
10
Erick
20 jun 2025
·
Se alojó 9 noches
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
8
Melody
21 jun 2025
·
Se alojó 5 noches
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
10
Asim
20 oct 2025
·
Se alojó 3 noches
The beach water was not clear
The beach water was not clear
8
Jayasimha
30 nov 2025
·
Se alojó 5 noches
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
8
Zaid
1 mar 2025
·
Se alojó 4 noches
Nice property but had to shuttle to other properties to get near beach
Nice property but had to shuttle to other properties to get near beach
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Muchas opciones gastronómicas con varias que destacan; la variedad es un punto fuerte. La calidad es inconsistente (buffets tibios y bebidas aguadas o limitadas), y las reservas para cenar y las esperas pueden ser difíciles.
Reseñas de huéspedes relacionadas
6
Angel
3 nov 2025
·
Se alojó 3 noches
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
8
Victor
18 jul 2025
·
Se alojó 3 noches
People was great! Great service. Food experience was not the best.
People was great! Great service. Food experience was not the best.
8
Ramin
3 abr 2025
·
Se alojó 5 noches
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
8
PHUC
1 jun 2025
·
Se alojó 4 noches
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
10
margaret
23 feb 2026
·
Se alojó 2 noches
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
ashley marie
30 mar 2025
·
Se alojó 7 noches
Food was 50/50
Food was 50/50
8
Siwei
26 jul 2025
·
Se alojó 4 noches
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
8
Alex Lombardo
17 ago 2025
·
Se alojó 6 noches
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
8
Nam
18 oct 2025
·
Se alojó 5 noches
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
10
Jeffrey Clarence
31 oct 2025
·
Se alojó 4 noches
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
pedro
la semana pasada
·
Se alojó 2 noches
Increible para niños, el water park y el restaorante circo
Increible para niños, el water park y el restaorante circo
10
guillermo
la semana pasada
·
Se alojó 6 noches
Hotel muy bonito, excelente servicio y alimentos excelentes sin embargo es un hotel un poco viejo en cuanto a las habitaciones y zonas comunes
Hotel muy bonito, excelente servicio y alimentos excelentes sin embargo es un hotel un poco viejo en cuanto a las habitaciones y zonas comunes
10
Fabricio
la semana pasada
·
Se alojó 4 noches
Excelente para ir en familia. Reservar con anticipación cenas. Buen servicio y comida en la mayoría de restaurantes.
Excelente para ir en familia. Reservar con anticipación cenas. Buen servicio y comida en la mayoría de restaurantes.
10
Ana Georgina
la semana pasada
·
Se alojó 2 noches
Los cuartos y los toboganes un poco sucios. De resto la pasamos increible
Los cuartos y los toboganes un poco sucios. De resto la pasamos increible
10
Luis
hace 2 semanas
·
Se alojó 4 noches
Todo bien Solo que buffets muy llenos , agendar en restaurantes es complicado Por los precios debe haber más mesas
Todo bien Solo que buffets muy llenos , agendar en restaurantes es complicado Por los precios debe haber más mesas
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
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Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 584.9972738937378USD
- 2026-09-19: 496.19156857910156USD
- 2026-09-20: 486.00947875671386USD
- 2026-09-21: 387.89818661041255USD
- 2026-09-22: 387.8857753280639USD
- 2026-09-23: 387.50656507415766USD
- 2026-09-24: 574.4722610412597USD
- 2026-09-25: 290.1535531951904USD
- 2026-09-26: 574.8156047927856USD
- 2026-09-27: 749.4408398529052USD
- 2026-09-28: 761.4339952148437USD
- 2026-09-29: 734.5057898529052USD
- 2026-09-30: 554.9414604400635USD
- 2026-10-01: 544.0188307708739USD
- 2026-10-02: 445.7051014938354USD
- 2026-10-03: 572.0924502410888USD
- 2026-10-04: 637.2168328125USD
- 2026-10-05: 784.7243625640868USD
- 2026-10-06: 395.92590220184326USD
- 2026-10-07: 880.6817362609863USD
- 2026-10-08: 463.5844302200317USD
- 2026-10-09: 630.1933792877197USD
- 2026-10-10: 630.1933792877197USD
- 2026-10-11: 611.1670938079834USD
- 2026-10-12: 570.0886241638183USD
- 2026-10-13: 559.0776079330444USD
- 2026-10-14: 443.4771010116577USD
- 2026-10-15: 1127.152413885498USD
- 2026-10-16: 498.7475214202881USD
- 2026-10-17: 673.285702203369USD
- 2026-10-18: 570.0886241638183USD
- 2026-10-19: 570.0886241638183USD
- 2026-10-20: 587.1311730148315USD
- 2026-10-21: 585.1072925491333USD
- 2026-10-22: 633.209180657959USD
- 2026-10-23: 697.3316151306152USD
- 2026-10-24: 697.3316151306152USD
- 2026-10-25: 682.3028844909668USD
- 2026-10-26: 620.184276095581USD
- 2026-10-27: 545.040798197937USD
- 2026-10-28: 534.1049508636474USD
- 2026-10-29: 595.1465123840331USD
- 2026-10-30: 622.1881021728515USD
- 2026-10-31: 669.278050048828USD
- 2026-11-01: 470.27025479278564USD
- 2026-11-02: 610.0278502807616USD
- 2026-11-03: 640.222536868286USD
- 2026-11-04: 669.278050048828USD
- 2026-11-05: 683.3048325897216USD
- 2026-11-06: 653.2374142364501USD
- 2026-11-07: 653.2374142364501USD
- 2026-11-08: 543.6629705566406USD
- 2026-11-09: 683.3048325897216USD
- 2026-11-10: 653.2374142364501USD
- 2026-11-11: 669.278050048828USD
- 2026-11-12: 690.3181888000488USD
- 2026-11-13: 756.4544765441894USD
- 2026-11-14: 690.3181888000488USD
- 2026-11-15: 677.2933543579101USD
- 2026-11-16: 642.2263629455566USD
- 2026-11-17: 497.6059989852905USD
- 2026-11-18: 646.0443398529052USD
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- Transacciones sin efectivo disponibles
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, detector de humo, sistema de seguridad y barreras de seguridad en las ventanas.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Cerca del alojamiento hay un edificio en construcción, que puede ocasionar ruidos y molestias.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Transporte al aeropuerto: 26 USD por persona ida y vuelta
- Coste del servicio de transporte desde/hasta el aeropuerto por menor: 26 USD (ida y vuelta), (hasta 17 años)
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Club infantil
Bar en la piscina
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Valla alrededor de la piscina
Snack Bar/Deli
Servicios
Centro de negocios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Lockers Available
Actividades
Piscina
Pistas de tenis
Playa privada
Jardín
Campo de golf (cercano)
Playa (cercana)
Ciclismo
Billares
Pesca
Minigolf
Equitación
Zona de juegos
Piscina al aire libre
Piscina climatizada al aire libre
Música en directo
Bicycle Tour Information
Evening Entertainment
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Water Park
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito