Is parking available at the property?

Limited onsite parking is available, but guests must contact the property in advance to reserve a spot. Nearby parking is also available for approximately EUR 27 per day.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee of approximately EUR 18 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A roundtrip airport shuttle service is provided for a surcharge of EUR 30 per vehicle (one-way, maximum occupancy 4). This service is available 24 hours.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may include elevators and accessible bathrooms.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Gran Via and 8 minutes on foot from Puerta del Sol. It is approximately 0.5 miles from Plaza Mayor and 0.2 miles from Plaza de España - Princesa.

Does the property have a swimming pool?

Yes, the property features a seasonal outdoor pool, which is open from May to October. Pool access is available from 10:30 AM to 7:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of EUR 50 per night. Advance request or confirmation may be required for availability.

Hotel Indigo Madrid - Gran Vía

Average nightly price at Hotel Indigo Madrid - Gran Vía by IHG by month, last 12 months (USD)
Month	Average price
January	US$233
February	US$206
March	US$244
April	US$295
May	US$292
June	US$288
July	US$210
August	US$187
September	US$353
October	US$367
November	US$286
December	US$241

What guests think

At Hotel Indigo Madrid - Gran Vía by IHG, guests consistently praise the central location steps from Gran Vía, welcoming staff, modern rooms, and a lively rooftop bar and pool with city views, with breakfast frequently rated very good.

Common drawbacks include slow or out-of-service elevators and the small rooftop pool, which can feel crowded or be closed for private events. Several guests mention compact or dark rooms with interior views, limited storage, and occasional noise between rooms or from interconnecting doors. Overall, expect an urban boutique stay well-suited to sightseeing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests love the rooftop bar and the small pool with skyline views; the gym earns positive mentions. Recurring issues include slow or out-of-service elevators and occasional limited access or seating at the rooftop/pool during private events or busy times.

Related guest reviews

10

Dagmar

21 Feb 2025

·

Stayed 5 nights

Excellente situation, tout est atteignable à pied. Chambres plutot fonctionnelles, bien equipées, plateau thé/café rempli ts les jours, excellent buffet petit déj., oeufs et pancakes préparés à la demande. Personnel très aimable et serviable. Seul point negatif: 1 ascenseur sur les 2 en panne pour plusieurs semaines.

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8

Lisa

4 May 2025

·

Stayed 5 nights

Great location, Awesome rooftop bar. Beautiful Hotel with excellent staff that truly understand customer care! Only thing preventing “5 star”: Room Not ready upon 5 pm arrival. (Drink tickets provided) 😀. 1 of 2 Elevators not working our entire 5 night stay (11th floor prevented stairs)

8

James

25 May 2025

·

Stayed 3 nights

Good location, Nice roof top bar but they open it up to non guests and on weekends hard to get a seat.

10

Nikos

7 Nov 2025

·

Stayed 5 nights

The room was very nice, cool design. The breakfast was very yummy, staff were polite and helpful. The gym is decent too!

8

Christopher

7 Jul 2025

·

Stayed 2 nights

There were issues but believed staff worked substantially to address same. 1. Hotels.com issue. Although it is indicated that there is an Airport Transfer, no such transfer was ever available. A main reason why we had booked so disappointing to not have. 2. Room was nice but paid for a King Size Bed- the bed was not a King Size. Sheets were unclean but Reception addressed immediately. 3. Access to rooftop pool was limited because a wedding had been booked. There are some great team members at this hotel (Rui) and overall, the location and amenities were great - when available.

8

Olle

13 Jul 2025

·

Stayed 1 night

Kort uppehåll. Valde hotellet pga att de har en pool. Den visade sig vara minimal. I övrigt är Madrid inte en stad för sommarturism. Väldigt mkt folk. Fantastiskt nattliv dock om man orkar med det.

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10

Ernesto

29 Apr 2025

·

Stayed 3 nights

The Property es really good and convenient for everything has restaurants with good food and bars the room was very good but the only problem wa some of the elevator out of service and the other one took very long to go up and down.

8

John

3 Nov 2025

·

Stayed 1 night

Very friendly and helpful staff, very central location. Room had everything we needed, brilliant shower. Breakfast very good and roof top terrace provides great place for a drink with views over the city

10

Dirk

24 Oct 2025

·

Stayed 4 nights

Alles naar behoren. Mooie en goed uitgeruste badkamer. Vriendelijk personeel. Uitstekend ontbijt. Rooftop bar is top.

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10

John

13 Aug 2025

·

Stayed 1 night

Great stay! Loved the spacious bathroom in our room and the rooftop pool.

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Cleanliness

Cleanliness is widely praised, with rooms and bathrooms described as very clean or spotless.

Related guest reviews

8

Yoram

3 Feb 2026

·

Stayed 4 nights

clean room, staff, amenities

10

Isabelle

8 Feb 2026

·

Stayed 2 nights

L’hôtel est très bien, les chambres sont très bien propre. Le personnel est très souriant très professionnel je recommande plus plus plus, il est bien desservi, ´

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10

Geovana

19 Nov 2023

·

Stayed 4 nights

Hotel muito bem localizado, limpo e agradável. Atenção que o check-in não é 14h00 como informado, e sim 15h00 e a equipe não é solícita nem simpática.

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10

Axel

1 May 2023

·

Stayed 4 nights

It was exceptionally clean & in the heart of Gran Via . The staff were very friendly & helpful. What I didn’t like was the workers outside filing the skip with rubble early hours. Though one can’t help one jobs are called in.

10

Zohamy

3 Apr 2024

·

Stayed 2 nights

Great location, clean.

10

Bastien

14 Jul 2022

·

Stayed 4 nights

Hôtel central au cœur de Madrid. Grands magasins et transports accessibles à pied. Facile de rayonner autour de l’hôtel à pied. Chambres propres, nettoyées quotidiennement et confortables (bonne douche, rideaux réellement occultants, machine à café, …). Belle terrasse et piscine sur le toit de l’hôtel (quoique l’eau de la piscine un peu fraîche par 37 degrés dehors). Merci pour l’accueil!

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10

Corinne

28 Apr 2022

·

Stayed 5 nights

L'hôtel est très bien. Personnel disponible et propreté des chambres au top. Chambres très bien équipées. Le seul problème c'est le mur devant la fenêtre de la chambre, aucune vue sur l'extérieur pour profiter du soleil ou de la pluie on ne sait pas avant de sortir et du coup chambre sombre. Dommage car calme côté cour.

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10

Toan

31 Jul 2024

·

Stayed 1 night

Location is great. Callao subway station is nearby. A lot of attractions are within walking distance like the Royal palace, Puerta del Sol or Plaza de Espana. There's a swimming pool at the rooftop which is a plus during hot summer days. Bathroom is spacious and clean with good water pressure. McDonalds, KFC, Starbucks, Carl's Jr as well as boba tea places are nearby on Gran Via. Will definitely stay here again on our next visit to Madrid.

10

Romiche

16 Apr 2025

·

Stayed 4 nights

Pleasant, friendly people, very clean. Walk distance. Breakfast was a joy.

10

Teresita

12 Dec 2024

·

Stayed 5 nights

I loved how all personnel was all very attentive and helpful all the rooms are spotless, smells good, breakfast was also very delicious with fresh grounded coffee every morning, and bar also had good drinks. Its located at the heart of gran Via close to everything

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Rooms

Rooms are modern and comfortable, often with spacious bathrooms and stylish decor. Several reviews note compact or dark rooms with interior views, limited storage, thin walls or interconnecting-door noise, and occasional AC noise or minor maintenance quirks; some views did not match expectations.

Related guest reviews

6

Montserrat

27 Jan 2024

·

Stayed 1 night

Según reserva teníamos habitación con vistas... La habitación era correcta pero pequeña y las vistas eran al patio interior...

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10

Amadou

21 Jun 2024

·

Stayed 1 night

Great location, hotel and staff. The room I had was just enough space for 1 person but might be tight for more than that.

10

Nadia

13 Jun 2023

·

Great location. Gym was great. Room was spacious. Only downside was aircon was a little noisy.

8

Markus

23 Jan 2024

·

Stayed 2 nights

Die Lage des Hotels ist herausragend. Direkt um die Ecke der Gran Via ist man mittendrin. Ein Highlight ist auch die Terrasse im 12. Stock des Hotels. Selbst im Januar kann man dort gemütlich sitzen, da es überall Heizstrahler gibt. Unser Zimmer war nicht zur Straße ausgerichtet. Nur die Superior Zimmer haben diese Ausrichtung. Unser Fenster zeigt in einen Lichtschacht innerhalb des Hotels. Richtiges Tageslicht kam nicht viel rein, aber ausreichend frische Luft. Unsere Badtür konnte nicht zugemacht werden. Das Schloss funktionierte nicht. Abgesehen von diesen beiden Dingen hat es uns aber gut gefallen. Das Personal war durchwegs sehr nett!

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8

Gregory

8 Sept 2025

·

Stayed 3 nights

Room was nice, but not enough for 2 tourists to put luggage out of the way.

10

Mark

27 May 2024

·

Stayed 3 nights

The location was very nice. Good breakfast The views were not as promised - patio was not really a patio but a tiny balcony with view of the internal yard and windows from other units Elevator was broken the last day so had to wait for another elevator more than 15 min each time The room was generally very nice and the bathroom/shower very big Could not figure out how to make TV work. Was not really a problem with all the walking and trips.

6

María G.

24 Nov 2024

·

Stayed 2 nights

Pésimo no pude dormir todo se escucha de las habiataciones de a lado

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10

Nikos

7 Nov 2025

·

Stayed 5 nights

The room was very nice, cool design. The breakfast was very yummy, staff were polite and helpful. The gym is decent too!

6

Lisa

22 Apr 2025

·

Stayed 2 nights

The room was tired. Needed updating. Room was very dark

6

Dallas

19 Nov 2024

·

Stayed 5 nights

Needs better sound proofing. Otherwise up to standard for the price.

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Service

Service is frequently described as friendly, professional, and helpful, with staff resolving issues and accommodating early check-in. Inconsistencies include an unfriendly manager interaction, a room not ready late in the day, and reservation/payment mishandling in a couple of cases.

Related guest reviews

8

Jörn

18 May 2025

·

Stayed 3 nights

I like the hotel a lot and am a regular guest. The hotel is really nice and has a great rooftop. The staff is usually extremely welcoming and professional. This time, however, the unfriendly tone of the manager at reception was quite annoying. There was a mixup because I was charged breakfast (which I did not book), and he claimed to have asked me upon check-in whether I wanted breakfast and claimed I had said yes (which I did not do). In fact, I checked in with another staff member (who was actually super friendly). In any case, in the end, the breakfast charge was cancelled, but the tone of the manager was completely unacceptable. Should I go back to the hotel, I hope this reception manager has the same friendly, professional tone as his subordinates.

10

Linnette

30 Dec 2025

·

Stayed 2 nights

Excellent service, excellent room!! This was the 4th time staying at Hotel Indigo Madrid and we love it every time more!!! Thanks!

8

javier alejandro

22 Aug 2023

·

Stayed 9 nights

Especial mente muy buena !!! Tuve algunos cosas con el pago !!! Pago todo el alojamiento y después me dicen que debo una noche bueno ya está la pague , el tres vuelvo y sé que pague en efectivo y me dicen que no está pago otra ves con lo mismo !!! Tendría que mejorar un poco la información que dan !!! Fue error mío que no me fiaran la factura por confiar ahora vamos haber qué pasa el 3 de septiembre . Informe que verifiquen , el resto muy atentos todos más los camareros excelentes atención más en el bar de recepción excelente

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8

Lisa

4 May 2025

·

Stayed 5 nights

Great location, Awesome rooftop bar. Beautiful Hotel with excellent staff that truly understand customer care! Only thing preventing “5 star”: Room Not ready upon 5 pm arrival. (Drink tickets provided) 😀. 1 of 2 Elevators not working our entire 5 night stay (11th floor prevented stairs)

10

Liza Lena

6 Jul 2025

·

Stayed 3 nights

We checked in early and a room was made available so we could immediately relax and use the pool!

8

Christopher

7 Jul 2025

·

Stayed 2 nights

There were issues but believed staff worked substantially to address same. 1. Hotels.com issue. Although it is indicated that there is an Airport Transfer, no such transfer was ever available. A main reason why we had booked so disappointing to not have. 2. Room was nice but paid for a King Size Bed- the bed was not a King Size. Sheets were unclean but Reception addressed immediately. 3. Access to rooftop pool was limited because a wedding had been booked. There are some great team members at this hotel (Rui) and overall, the location and amenities were great - when available.

10

Jacqueline

2 Jan 2025

·

Stayed 4 nights

Loved our stay! SUPER helpful staff, GREAT location, and perfectly appointed with all the amenities we love.

10

Karen

6 Oct 2025

·

Stayed 1 night

The staff at this hotel were exceptional, very helpful and friendly. Hotel is in a great location, quiet inside but in the thick of it outside. Really enjoyed our quick stay.

2

Annette

1 Mar 2022

·

Stayed 2 nights

El hotel tiene la opción de reserva y paga en el hotel, pero se les ocurrió cancelarme la reserva el día antes sin yo haber llegado al hotel. Ellos dicen que trataron de cobrar antes de llegar, lo cual no debe ser si la opción que escogí fue pagar cuando llegara. Ha sido la peor experiencia que he tenido debido a que a la hora que llegue tuve que buscar donde alojarme después de casi 18 horas volando y sin dormir. Y además quedarme en otro lugar con un precio demasiado alto de lo que tenia que pagar en este hotel.

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10

Rey

26 Apr 2025

·

Stayed 4 nights

Madrid’s majority of tourist attractions are within walking distance of this hotel. The hotel’s front desk staff is highly professional and friendly. Located on a side street off Gran Via, it’s convenient for calling a taxi or booking a ride-share car.

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Location

Exceptionally central just off Gran Vía, with metro and buses nearby and most sights walkable; many found it quiet inside despite the lively area.

Related guest reviews

8

Gustavo

1 Oct 2025

·

Stayed 5 nights

Muy bien ubicado

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10

Grahame

2 Sept 2025

·

Stayed 1 night

Excellent hotel so near centre but quiet , very nice rooms staff really nice. Best place to stay near Gran Via, stayed last September and again this August

10

Scott

4 Oct 2024

·

Stayed 7 nights

Just a few steps from the Gran Via with a bus stop directly across the street and Metro Callao station a 5-minute walk. Fantastic location for access, shopping, dining. Staff is very friendly and efficient. Easy on the eyes as well.

8

Raul

4 Dec 2023

·

Stayed 5 nights

Very convenient location for local transportation and tourism, dining, shopping.

10

Valya

21 May 2023

·

Stayed 3 nights

Great facility located in the central part of Madrid. Easy walk to the museums , palace and shopping areas. Nice bar and pool on the roof provided a nice retreat after a full day. Plenty of great restaurants in walking area too. Would happily stay there again

10

Toan

31 Jul 2024

·

Stayed 1 night

Location is great. Callao subway station is nearby. A lot of attractions are within walking distance like the Royal palace, Puerta del Sol or Plaza de Espana. There's a swimming pool at the rooftop which is a plus during hot summer days. Bathroom is spacious and clean with good water pressure. McDonalds, KFC, Starbucks, Carl's Jr as well as boba tea places are nearby on Gran Via. Will definitely stay here again on our next visit to Madrid.

10

Liz

8 Oct 2024

·

Stayed 4 nights

Excelente ubicación

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10

Elif Merve

3 Oct 2025

·

Stayed 2 nights

Very good location

10

Rey

26 Apr 2025

·

Stayed 4 nights

Madrid’s majority of tourist attractions are within walking distance of this hotel. The hotel’s front desk staff is highly professional and friendly. Located on a side street off Gran Via, it’s convenient for calling a taxi or booking a ride-share car.

8

John

3 Nov 2025

·

Stayed 1 night

Very friendly and helpful staff, very central location. Room had everything we needed, brilliant shower. Breakfast very good and roof top terrace provides great place for a drink with views over the city

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Dining

Breakfast is regularly rated very good to excellent, and the bar/rooftop drinks are popular; some guests also enjoyed dinner. One review felt the restaurant was average.

Related guest reviews

10

Michael

10 Apr 2023

·

Stayed 3 nights

Very good breakfast

10

Zoila Sunol

17 Nov 2023

·

Stayed 8 nights

We stayed at the Hotel Indigo through Expedia some years ago and decided to stay there again for the reasons mentioned above. There was a lot of construction going on around the hotel from other business so at times it was a bit noisy from construction from other business. This time as part of the reservation we choose the breakfast buffet, and the dinner which was included with our reservation. First let me say the food was great for both breakfast and dinner. The staff was very accommodating, and were asking as if we needed anything from them, or asked about our food choices for another day. We had a great time, the staff was wonderful, and I have recommended this Hotel to friends. We would certainly go there again.

10

Nikos

7 Nov 2025

·

Stayed 5 nights

The room was very nice, cool design. The breakfast was very yummy, staff were polite and helpful. The gym is decent too!

8

bruno

5 Feb 2024

·

Stayed 3 nights

Excellent emplacement poyr découvrir Madrid. Les métros sont a proximité mais tout se fait bien a pied. Dommage pas de spa. Le personnel est tres sympathique et serviable. Petit dejeuner varié et tres bon.Le restaurant est par contre très moyen. Super choix je recommande

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10

Miluska

5 Aug 2025

·

Stayed 4 nights

A really nice central place to explore Madrid. Staff was really nice, breakfast great and the rooftop bar is really cool.

10

Victor Manuel Taveras

18 Dec 2024

·

Stayed 7 nights

Roof top bar and breakfast was wonderful.

10

Teresita

12 Dec 2024

·

Stayed 5 nights

I loved how all personnel was all very attentive and helpful all the rooms are spotless, smells good, breakfast was also very delicious with fresh grounded coffee every morning, and bar also had good drinks. Its located at the heart of gran Via close to everything

10

Mikael

12 May 2024

·

Stayed 3 nights

The staff was really helpful and super friendly. The restaurant was a pleasant surprise. The breakfast was also very good. The rooftop including the bar and the pool area was also great.

8

John

3 Nov 2025

·

Stayed 1 night

Very friendly and helpful staff, very central location. Room had everything we needed, brilliant shower. Breakfast very good and roof top terrace provides great place for a drink with views over the city

10

Dirk

24 Oct 2025

·

Stayed 4 nights

Alles naar behoren. Mooie en goed uitgeruste badkamer. Vriendelijk personeel. Uitstekend ontbijt. Rooftop bar is top.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $391	2 $437	3 $411
4 $263	5 $485	6	7	8 $330	9 $600	10 $688
11 $299	12 $268	13 $318	14 $336	15 $590	16 $922	17 $376
18 $272	19 $277	20 $249	21 $276	22	23	24
25	26 $490	27 $234	28 $227	29 $550	30 $307	31 $309

Su	Mo	Tu	We	Th	Fr	Sa
1 $173	2 $187	3 $226	4 $241	5 $216	6 $506	7 $473
8 $365	9 $204	10 $234	11 $201	12 $197	13 $212	14 $242
15 $158	16 $165	17 $172	18 $184	19 $180	20 $202	21 $225
22 $171	23 $192	24 $210	25 $214	26 $199	27 $229	28 $223
29 $157	30 $150

Hotel Indigo Madrid - Gran Vía by IHG

Prices for Hotel Indigo Madrid - Gran Vía by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Premium Room

Standard Room, 2 Twin Beds

Suite, 1 King Bed (Panoramic Views)

Premium Room, 1 King Bed

Premium Room, 2 Twin Beds

Premium Room, 1 Queen Bed

Standard Room, 1 King Bed, Accessible

Suite, 1 Bedroom

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed

Guest reviews of Hotel Indigo Madrid - Gran Vía by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo Madrid - Gran Vía by IHG

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