What type of breakfast is offered and what are the serving hours?

Continental breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee of approximately EUR 27 per person.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 12:00 AM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available for a fee, subject to availability.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, just a 4-minute walk from Museo Nacional Centro de Arte Reina Sofía and 14 minutes from National Prado Museum. It is approximately 1.4 miles from El Retiro Park and 1.5 miles from Puerta del Sol.

Does the hotel offer extra beds or cribs?

The property offers rollaway beds for a fee of EUR 50.0 per night, but specific details about cribs or maximum numbers allowed are not provided.

AC Hotel Carlton Madrid - Comfort in the Heart of Spain

Average nightly price at AC Hotel Carlton Madrid by Marriott by month, last 12 months (USD)
Month	Average price
January	US$224
February	US$212
March	US$214
April	US$267
May	US$261
June	US$244
July	US$172
August	US$155
September	US$280
October	US$307
November	US$262
December	US$212

What guests think

Across reviews of AC Hotel Carlton Madrid by Marriott, travellers highlight its convenient location near Atocha Station and museums, clean and comfortable rooms, and consistently friendly, helpful staff, making it a practical base for train connections and sightseeing.

Breakfast is widely praised for quality and variety, though some guests consider it expensive. Several reviews mention traffic noise or thin windows, and a few note very small rooms, low ceilings, or climate control quirks. There are occasional hiccups like lobby works, limited dinner options, or rare administrative and security lapses. Overall, expect a practical base for city breaks and rail travel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are generally simple; a few guests mention very small elevators. Not many consistent remarks about other amenities.

Related guest reviews

8

CHIZURU

3 Nov 2023

·

Stayed 1 night

the facility is bit old but comfortable enough. and a front desk staff was nice and kind.

10

Hideaki

30 Dec 2022

·

Stayed 19,355 nights

マドリードのアトーチャ駅から徒歩圏内でアクセスが素晴らしいです。コンパクトなホテルですが、設備面も綺麗でお値段もお手頃で大満足でした。

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8

Nydia

24 Apr 2022

·

Stayed 2 nights

Elevadores muy pequeños

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10

Cesar

17 Oct 2025

·

Stayed 2 nights

Great small hotel. Recently updated. Close to the Atocha station. Great service. Will definitely stay there again.

10

Mayumi

12 Sept 2022

·

Stayed 2 nights

お部屋も広いし、清潔で、スタッフの方もとても親切で良かったです。チェック合うと後も荷物は預かってもらえます。エレベーターは狭いので、大きなスーツケースがあると二人までしか乗れないかもしれません。個人的には、ロビーに置いてあるレモン水が、冷え冷えで毎回生き返る思いでした。また利用します。

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4

amir

7 Jan 2024

·

Stayed 4 nights

The hotel lobby was under construction and extremely noisy!

10

Jorge Alenandro

4 Nov 2025

·

Stayed 1 night

Tiene buena ubicación, cerca de la estación de atocha y tanto la habitación, como las instalaciones del hotel están perfectas

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6

Gladys

3 May 2024

·

Stayed 1 night

The hotel is small and doesn’t have a friendly entry with baggage. Very basic if you compare the rate paid as they have a short menu at the restaurant like a dinner.

10

Alejandro

9 Jul 2024

·

Stayed 4 nights

Un hotel muy comodo. Pequeño y elegante. Podría mejorar la comunicación Huésped / Recepción. El estacionamiento muy amplio, aunque no es en la propiedad. Tiene un costo adicional.

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8

Alfredo

21 Jun 2023

·

Stayed 1 night

Hotel un po’ datato ma buona posizione e servizi eccellenti

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Cleanliness

Cleanliness earns strong praise across reviews, with rooms and bathrooms often described as spotless and well maintained. A rare complaint mentions a missed towel change.

Related guest reviews

10

Luiz Armando

5 Nov 2025

·

Stayed 1 night

Quarto amplo, limpo e moderno.

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10

ana isabel

18 Nov 2022

·

Stayed 1 night

Hotel propre avec personnel professionnel et à votre écoute

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10

jose

9 Feb 2025

·

Stayed 1 night

Todo estuvo impecable. La atención de las personas fue muy grata y las instalaciones impecables. Todo está hecho para la comodidad del huésped, muy bien todo en general.

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10

Cory

10 Mar 2023

·

Hotel was excellent. Great front desk staff, clean/comfortable rooms. Would recommend.

10

Diana

23 Sept 2025

·

Stayed 2 nights

This hotel is a short walk from Atocha train station. Which is convenient for train travel. It was a very short walk from Reina Sophia, which is lovely and Reto Park. The center of town is a little far and required either taxis or public transportation. There’s a metro stop near the Reina Sophia that we used to get around. The rooms were comfortable and clean. The staff was very nice. I would recommend it.

8

Chris

6 Dec 2024

·

Stayed 1 night

Location is good, was clean bright and comfortable. Gave me a very early check in which was very appreciated. Windows seemed thin because I could hear a lot of traffic

2

YUKO

22 Sept 2024

·

Stayed 5 nights

noisy, no clean towel provided, air conditioner not working

10

Hulda Liliana

2 Jan 2023

·

Stayed 19,358 nights

-Muy cómodo y limpio.

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8

MUNEHARU

25 Aug 2023

·

Stayed 7 nights

立地がよい。部屋が広くて清潔。

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10

Richard

11 Apr 2024

·

Stayed 1 night

We chose this hotel because it was close to Atocha Station and we had planned a few train trips in and out. The hotel is modern, stylish, and very comfortable. The room and bathroom were spotlessly clean. Staff were always friendly and helpful, and even though we could speak Spanish, their English was perfect. Highly recommended!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with many comments on good beds and, in some cases, generous space and useful amenities. Several guests reported noise from traffic or thin walls/windows, occasional climate control issues, and a few smaller rooms or low ceilings.

Related guest reviews

10

Dan

12 Mar 2023

·

Stayed 3 nights

Hotel is well licated. Room was really comfortable. Bedding, bathroom, amenities, Cofee and Tea makers, space, storage. All aspects were really well covered.

10

Luiz Armando

5 Nov 2025

·

Stayed 1 night

Quarto amplo, limpo e moderno.

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10

MARCUS

15 Nov 2025

·

Stayed 4 nights

Quarto muito confortável e café da manhã excelente. Equipe gentil e prestativa.

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10

Sara

12 Jul 2023

·

Stayed 3 nights

Great location for the train station in Madrid and walkable to the Prado. Rooms were good-sized.

4

Pradyot

12 Oct 2025

·

Stayed 1 night

The hotel itself was fine but the room was definitely for a single person and not suitable for 2 people at the price point. We paid $400 for one night during the first week of October and the room was extremely small with very low ceiling.

8

Brenda

14 Jun 2023

·

Stayed 1 night

Ac didn’t work so opened the windows and it was fine but the noise was deafening.

8

Chris

6 Dec 2024

·

Stayed 1 night

Location is good, was clean bright and comfortable. Gave me a very early check in which was very appreciated. Windows seemed thin because I could hear a lot of traffic

10

Ju-hsin

9 Feb 2025

·

Stayed 3 nights

Spacious room. Looks new and well maintained. Very comfortable bed.

10

Paul

1 Mar 2022

·

Stayed 2 nights

A nice comfortable stay - breakfast is very good with a wide selection - especially good due to close walking distance to 2 major Madrid art galleries. The staff were lovely and went out of their way to add value and the room itself was very nice. The only very slight negative is that lighting in the room could be improved. There’s no main room light, only lights on each side of the bed.

10

Karen

9 Nov 2023

·

Stayed 1 night

Convenient location to train station. Modern hotel and rooms. Noisy but normal for city hotel. Easy check in and check out. We just stayed one night arriving on train and going to airport early in the morning.

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Service

Service is frequently described as friendly, professional, and accommodating, with several mentions of efficient check in and helpful staff. Isolated issues include a key/security mishap and reservation confusion via an online travel agency.

Related guest reviews

10

Jorge

22 Aug 2025

·

Stayed 1 night

Excellent staff and personalized attention

2

emi

10 Mar 2024

·

Stayed 2 nights

ホテルのセキュリティに問題あり。夜中の0時を過ぎた頃、同じ部屋の鍵を持った客が入って来て、びっくりしました。鍵は安全ロックもかけていたのに開いたという事は、安全ロックの意味がありません。ホテルがどう対処するか、翌日フロントにクレームを言いましたが、新しい鍵を再発行して、もう大丈夫と言うだけで、謝罪もありませんでした。日本ではこんな事ありえないし、もっと真剣に取り扱かわれます。また誰か入って来ないかと不安になって眠れず過ごした客の気持ちを考えて欲しい。また、壁も薄く隣の部屋の上の部屋の音がまる聞こえです。このホテルはお勧め出来ません。

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10

Bertha

25 Oct 2025

·

Stayed 1 night

Excellent service

10

Elizabeth

1 Sept 2024

·

Stayed 3 nights

The hotel was exactly what we required for a weekend in Madrid. An excellent location to sight see and from the money we walked in the staff were all very friendly. Rocio on reception checked us in quickly when we arrived and dealt with any questions efficiently. She is an asset to the hotel.

10

JOEL

27 Apr 2024

·

Stayed 4 nights

Staff very professional , friendly , rooms very clean , Close to train station , dinning , bus and metro lines , very safe to walk in the area . 5 stars . El personal muy amable y profesional , habitaciones limpias . Cerca de lineas de tren , metro y autobus . Muchos lugares para comer y se siente seguro caminar en la calle . 5 estrellas ,

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10

marina

2 Nov 2023

·

Stayed 1 night

We came in for an early check in and had a lot of luggage. The staff was wonderful and quickly accommodated all our needs and had us checked in 5min, would stay again!

10

Cesar

17 Oct 2025

·

Stayed 2 nights

Great small hotel. Recently updated. Close to the Atocha station. Great service. Will definitely stay there again.

10

Jasmin

22 Nov 2022

·

Stayed 2 nights

La atención del personal en especial la Sra Rocio es muy amable

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2

Maureen

17 Oct 2023

·

Stayed 1 night

When we checked in to this property on Saturday, October 14, ( through a different website), they told us we did not have this reservation! Therefore, we stayed somewhere else because when we tried to confirm with Travelocity ( through email and telephone) we were told we had no upcoming reservations!!! Now we’re paid for a room we didn’t stay in !! Please help!

10

Richard

11 Apr 2024

·

Stayed 1 night

We chose this hotel because it was close to Atocha Station and we had planned a few train trips in and out. The hotel is modern, stylish, and very comfortable. The room and bathroom were spotlessly clean. Staff were always friendly and helpful, and even though we could speak Spanish, their English was perfect. Highly recommended!

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AI-generated summary based on recent guest reviews

Location

Location is a clear strong point, repeatedly praised for being a short walk to Atocha Station, the Prado, and Reina Sofía, with easy metro access. Some note the area can feel less charming and traffic noise can be an issue.

Related guest reviews

10

Nicolas

14 Jul 2025

·

Stayed 2 nights

Perfect location!

10

Yeow Thuang

28 Mar 2025

·

Stayed 2 nights

This hotel is very near & accessible to Atocha

10

Sara

12 Jul 2023

·

Stayed 3 nights

Great location for the train station in Madrid and walkable to the Prado. Rooms were good-sized.

10

Rafael

28 Nov 2025

·

Stayed 4 nights

Ótima localização e cafe da manha , bom custo x benefício

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8

Andrew

13 Apr 2023

·

Stayed 11 nights

Decent Hotel with a great location close to the Atocha train station and close to the metro.

10

Diana

23 Sept 2025

·

Stayed 2 nights

This hotel is a short walk from Atocha train station. Which is convenient for train travel. It was a very short walk from Reina Sophia, which is lovely and Reto Park. The center of town is a little far and required either taxis or public transportation. There’s a metro stop near the Reina Sophia that we used to get around. The rooms were comfortable and clean. The staff was very nice. I would recommend it.

10

Cesar

17 Oct 2025

·

Stayed 2 nights

Great small hotel. Recently updated. Close to the Atocha station. Great service. Will definitely stay there again.

10

MIGUEL

26 Jul 2024

·

Stayed 2 nights

Cerca de la estación de Trenes y muy bien ubicado

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10

Arys

3 Sept 2024

·

Stayed 1 night

Great location with decent food options nearby.

8

Jessica

27 Aug 2023

·

Stayed 2 nights

Property and staff were great. A little rough around direct hotel area

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Dining

Breakfast receives frequent praise for taste and variety. Some guests consider it pricey and would prefer lighter, cheaper options.

Related guest reviews

10

Daniel

15 Dec 2021

·

Stayed 3 nights

Boa localização, próximo à estação do metrô que liga a estação sol, próximo da estação de trem (renfe), próximo a mercados, perto do museu reina Sofia, fácil locomoção a partir do hotel. Bom quarto, ótimo café da manhã

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6

RODRIGO

6 Feb 2023

·

Stayed 3 nights

Hotel simples. Antigo, repaginado mas sem perder o aspecto antigo. Cama boa. O ar condicionado travado no aquecimento causando uma sensação desesperadora de calor, mesmo forçando a abrir a janela e aturar os ruídos externos, ainda assim era quente. Café caro (20E). Perto na estação de trens, mas um pouquinho longe do metro. Isolamento acústico ruim. Boa limpeza. Sem controle de segurança/acesso. Apostei na supervisão da rede, mas de fato, mobilia e instalações denunciam a idade. Custo benefício ruim.

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10

MARCUS

15 Nov 2025

·

Stayed 4 nights

Quarto muito confortável e café da manhã excelente. Equipe gentil e prestativa.

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10

Rafael

28 Nov 2025

·

Stayed 4 nights

Ótima localização e cafe da manha , bom custo x benefício

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10

Manoel

5 Mar 2022

·

Stayed 3 nights

hotel muito bom, principalmente a qualidade do café da manhã e localização.

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8

Andrea

29 Nov 2024

·

Stayed 2 nights

The room was good and the staff very helpful. charging a flat 25 euros for breakfast is unacceptable when all we want is coffee and a roll or an egg. It is rather close to the Prado but the neighborhood had few restaurants or cafes and people sleeping on the sidewalk. An area of heavy traffic and little charm. Very close to the Reina Sofia and Atocha Station. Again the staff are very helpful and the room clean and well equipped.

10

Nawid

11 Aug 2024

·

Stayed 8 nights

Uitstekende service en goed ontbijt.

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10

Sandra

20 Jul 2024

·

Stayed 4 nights

Excellent place! Breakfast can use some work but very good overall!!

10

Eva

22 Nov 2022

·

Stayed 4 nights

Fantastisk frukost!

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10

Paul

1 Mar 2022

·

Stayed 2 nights

A nice comfortable stay - breakfast is very good with a wide selection - especially good due to close walking distance to 2 major Madrid art galleries. The staff were lovely and went out of their way to add value and the room itself was very nice. The only very slight negative is that lighting in the room could be improved. There’s no main room light, only lights on each side of the bed.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13 $269	14 $243
15 $204	16 $219	17 $292	18 $298	19 $225	20 $226	21 $295
22 $174	23 $230	24	25 $379	26	27 $218	28 $218
29 $157	30 $166

Su	Mo	Tu	We	Th	Fr	Sa
		1 $191	2 $182	3 $177	4 $207	5 $218
6 $206	7 $171	8 $166	9 $166	10 $166	11 $187	12 $190
13 $176	14 $184	15 $183	16 $174	17 $184	18 $186	19 $183
20 $153	21 $173	22 $171	23 $164	24 $175	25 $171	26 $226
27 $190	28 $232	29 $218	30 $271	31 $286

AC Hotel Carlton Madrid by Marriott

Prices for AC Hotel Carlton Madrid by Marriott

Monthly average prices

About this property

Location

Room options

Standard Twin Room, 2 Twin Beds

Standard Plus Room, 1 King Bed

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed

Standard Plus Room, 2 Twin Beds

Guest reviews of AC Hotel Carlton Madrid by Marriott

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel Carlton Madrid by Marriott

Prices for upcoming dates