Name: Madrid SmartRentals Atocha
Address: Calle Santa Maria, 36, Huertas, Madrid, Community of Madrid, Spain, Madrid, Community of Madrid, ES
Rating: 7.4

What guests think

Reviews of Madrid SmartRentals Atocha describe spacious, comfortable apartments in a central, walkable area near major sights, but also highlight recurring frustrations with the remote self check in process, delayed access codes, and difficulty reaching staff.

Housekeeping is usually solid, though a few guests noted odors or small oversights. Room comfort beyond size is mixed, with several reports of faulty AC or heating, bathroom issues, occasional Wi Fi problems, and weekend or neighbor noise. Overall, expect a convenient base if you are comfortable with self check in and some maintenance variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Luggage storage is not offered; otherwise, facilities are not widely discussed in the reviews.

Related guest reviews

4

Jeannette

6 Jun 2023

·

Stayed 4 nights

Lavadora en mal estado, no contaba con artículos de baño, excepto jabón, puerta dormitorio no cerraba, mucho ruido de Deptos. vecinos y no contaba con servicio de consignación para maletas. La comunicación fue solo x WS, nunca hubo un rostro visible.

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10

Miriam

11 Apr 2023

·

Stayed 1 night

Alojamiento perfecto. Lo unico a tener en cuenta es q no guardan tu maleta ni antes ni después de la estancia.

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Cleanliness

Apartments are generally clean and tidy, with several guests praising housekeeping and linens. Isolated complaints mention odors or small oversights like a forgotten trash bag.

Related guest reviews

10

Jorge Alberto

9 Oct 2022

·

Stayed 2 nights

Excelente lugar y ubicacion. Una bolsa de basura que olvidaron sacar fue el unico inconveniente. El lugar es bonito y comodo y esta muy bien ubicado.

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10

Verónica

28 Dec 2022

·

Stayed 19,353 nights

Limpieza, ropa muy bien planchada, el apartamento cuando llegamos climatizado, sólo echamos en falta un tostador ,tuvimos que utilizar en su defecto una sandwicera pero estaba muy deteriorada.

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8

Flavia graziela

11 Sept 2023

·

Stayed 7 nights

O apto è em boa localização perto de mercado, restaurantes. Estava limpo, confortável com roupas de cama, banho e utensílios, peguei 2 aptos em um não tinha cafeteira. Tivemos um problema com o elevador que quebrou 2x e tivemos e subir e descer de escadas do 4 andar, inclusive malas, ele ficou parado por mais de 24 horas, reclamei por diversas vezes sobre e mandaram um tecnico. O elevador e bem pequeno

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2

Maria

25 Nov 2023

·

Stayed 1 night

Although the apartment was ok and clean, it is not what I was looking for. It is advertised as a hotel room and it is not. I wasn’t informed I needed to do an online check-in otherwise I didn’t have the code to enter the building. I didn’t know I had to wait outside on the street until 3:00pm to get a code to enter. I didn’t know their “lobby” was in another address very far away. So I was on the street until found wifi from a shop who told me they were frustrated bcse this was a continuous situation of miss information that customers were getting every time they booked this place.

10

PD

12 Apr 2024

·

Stayed 2 nights

Clean and tidy 2 room apartment, comms were excellent, although had to wait until exactly the start of reservation. no option for early check in. but good overall experience.

4

JOSE ANTONIO

26 Sept 2023

·

Stayed 2 nights

Mala, las fotos no se alinéan con la realidad. Oscuro, olía mal, muy decepcionado. Y paso más de 150 noches fuera de casa

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Rooms

Apartments are spacious and comfortable for families, with kitchens and multiple bathrooms in some units. However, several reviews cite AC or heating not working, bathroom fixture problems, occasional Wi Fi issues, and some weekend or neighbor noise.

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4

Enrique

29 May 2024

·

Stayed 1 night

Escalera interior incomoda. Aislamiento luminico en mal estado. Palomar en la ventana. Aire acondicionado estropeado Techo bajo en baño.

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6

Diana

6 Apr 2024

·

Stayed 2 nights

I liked the property it is less that shows in the picture but it has everything you might need. Great location

4

Roberto

8 Jan 2023

·

Stayed 2 nights

El apartamento le fallaba muchas cosas no tenía bien el agua caliente falló el inodoro el internet igual. El lugar muy cómoda

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8

Denise

15 Jul 2023

·

Modern and spacious for 5 people. Great location, walking distance to Prado museum and city center. Very nice to have 2 bathrooms. Beds were comfortable. Entry codes were sent at last minute and our phone service wasn't working, so a bit clunky check in.

6

Alexander

10 Jan 2023

·

Stayed 3 nights

Check-in was a bit difficult, but they were responsive over the phone and we did manage to check-in after about an hour. The place can definitely use some updates to the bathroom, shower door was not closing in the downstairs bathroom and the upstairs shower the water was backing up. Beds were comfortable, but some of the radiators didn't work in the apartment and it was colder in the first floor bedroom. Overall this place was OK but can definitely use some TLC.

10

Richard

25 Jun 2024

·

Stayed 3 nights

Very comfortable and large space to relax when not out exploring Madrid. A little loud on a Saturday night, but otherwise it was great!

10

Dmitriy

29 Aug 2023

·

Stayed 3 nights

Great location with walking distance to the most attractions. Had everything we need for a family vacation

10

PD

12 Apr 2024

·

Stayed 2 nights

Clean and tidy 2 room apartment, comms were excellent, although had to wait until exactly the start of reservation. no option for early check in. but good overall experience.

10

sohail

29 May 2023

·

Stayed 4 nights

Close to most sites. Easy to hail a taxi if needed. Lots of food choices. Felt safe with lots of police presence, there was a police station close by. Wish they had a dryer. We could not hang laundry outside because it rained a lot during our stay. Wish we had a face to face contact during checkin. We did not do any cooking but it looked like there were plenty of pots and pans to do so

4

Rodrigo

2 Jul 2024

·

Stayed 3 nights

First thing we got as welcome greeting a set of buckets and moping set ! Then, the rooms could never be chilled due to the A/C would not work properly. The attic is right under the Madrid sun , we spent the time sweating like in a sauna ! Unfortunately, we could not move out due to summer time and places were completely book. I will definitely want my money back !

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Service

Service is inconsistent: many guests struggled with online check in, late or incorrect entry codes, unclear addresses, and slow or no responses. Others reported helpful communication and issues being resolved after follow up.

Related guest reviews

10

Erik

31 Jul 2024

·

Stayed 7 nights

It was a great place in a very walkable neighborhood near the subway and the Prado. They made everything easy, providing all the information we needed and answering our questions, and then leaving us to just live in the apartment. Highly recommended!

8

Denise

15 Jul 2023

·

Modern and spacious for 5 people. Great location, walking distance to Prado museum and city center. Very nice to have 2 bathrooms. Beds were comfortable. Entry codes were sent at last minute and our phone service wasn't working, so a bit clunky check in.

6

Pablo Calderon

1 May 2024

·

Stayed 1 night

Hay todo un procedimiento para hacer el check in en linea pero no lo contactan a uno pars explicarle.. tuve q estar una hora afuera del lugar haciendo el check in pese haberlos contactado un dia antes

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6

Alexander

10 Jan 2023

·

Stayed 3 nights

Check-in was a bit difficult, but they were responsive over the phone and we did manage to check-in after about an hour. The place can definitely use some updates to the bathroom, shower door was not closing in the downstairs bathroom and the upstairs shower the water was backing up. Beds were comfortable, but some of the radiators didn't work in the apartment and it was colder in the first floor bedroom. Overall this place was OK but can definitely use some TLC.

2

KAORU

12 Aug 2024

·

Stayed 1 night

Hotels.comに記載されている住所は間違っています。訂正しなければ旅行者が危険な目に合います。事前にチェックインに必要な手順を予め提示すべきです。土曜日に銀行からの振込は不可能です。

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2

Maria

25 Nov 2023

·

Stayed 1 night

Although the apartment was ok and clean, it is not what I was looking for. It is advertised as a hotel room and it is not. I wasn’t informed I needed to do an online check-in otherwise I didn’t have the code to enter the building. I didn’t know I had to wait outside on the street until 3:00pm to get a code to enter. I didn’t know their “lobby” was in another address very far away. So I was on the street until found wifi from a shop who told me they were frustrated bcse this was a continuous situation of miss information that customers were getting every time they booked this place.

2

Thomas

14 Sept 2024

·

Stayed 1 night

Terrible mess getting codes for entry. I sent all info and credit card deposit in advance. Expected codes on date of stay. No response from property. Phone turned off. No response to text. Finally Hotel. Com sent me to the wrong property management office address . It was a mess!

10

PD

12 Apr 2024

·

Stayed 2 nights

Clean and tidy 2 room apartment, comms were excellent, although had to wait until exactly the start of reservation. no option for early check in. but good overall experience.

2

Claudia

1 Jan 2023

·

Nos tuvieron dos horas afuera, nadie contesta. Pero para sacarte a las 11:00 muy puntuales.

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2

Daniel

6 Oct 2022

·

Stayed 2 nights

La peor experiencia que he tenido, no le interesa en lo absoluto el cliente, fue imposible comunicarse con ellos, dejando tirada a nuestra familia sin hotel. La información que brindaron como códigos de ingreso al apartamento no era correcta y nunca respondieron a llamadas ni whatsapp ( Cosa que ellos admitieron) Definitivamente no lo recomendaría a nadie.

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Location

Central, walkable location near the Prado and many sights, with easy access to transport and food options, and a generally safe feel. Some units can be lively on weekend nights.

Related guest reviews

10

Jorge Alberto

9 Oct 2022

·

Stayed 2 nights

Excelente lugar y ubicacion. Una bolsa de basura que olvidaron sacar fue el unico inconveniente. El lugar es bonito y comodo y esta muy bien ubicado.

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6

Diana

6 Apr 2024

·

Stayed 2 nights

I liked the property it is less that shows in the picture but it has everything you might need. Great location

10

Erik

31 Jul 2024

·

Stayed 7 nights

It was a great place in a very walkable neighborhood near the subway and the Prado. They made everything easy, providing all the information we needed and answering our questions, and then leaving us to just live in the apartment. Highly recommended!

8

Denise

15 Jul 2023

·

Modern and spacious for 5 people. Great location, walking distance to Prado museum and city center. Very nice to have 2 bathrooms. Beds were comfortable. Entry codes were sent at last minute and our phone service wasn't working, so a bit clunky check in.

10

Josepa

2 Oct 2023

·

Stayed 2 nights

Muy buena comunicación a pie para oferta cultural, Silencioso aún encontrándose en zona de ocio

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8

Claudia

17 Jan 2023

·

Stayed 19,370 nights

Excelentes instalaciones, la ubicación es perfecta y el Servicio y atención del personal muy bien

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8

Flavia graziela

11 Sept 2023

·

Stayed 7 nights

O apto è em boa localização perto de mercado, restaurantes. Estava limpo, confortável com roupas de cama, banho e utensílios, peguei 2 aptos em um não tinha cafeteira. Tivemos um problema com o elevador que quebrou 2x e tivemos e subir e descer de escadas do 4 andar, inclusive malas, ele ficou parado por mais de 24 horas, reclamei por diversas vezes sobre e mandaram um tecnico. O elevador e bem pequeno

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10

Richard

25 Jun 2024

·

Stayed 3 nights

Very comfortable and large space to relax when not out exploring Madrid. A little loud on a Saturday night, but otherwise it was great!

10

Dmitriy

29 Aug 2023

·

Stayed 3 nights

Great location with walking distance to the most attractions. Had everything we need for a family vacation

10

sohail

29 May 2023

·

Stayed 4 nights

Close to most sites. Easy to hail a taxi if needed. Lots of food choices. Felt safe with lots of police presence, there was a police station close by. Wish they had a dryer. We could not hang laundry outside because it rained a lot during our stay. Wish we had a face to face contact during checkin. We did not do any cooking but it looked like there were plenty of pots and pans to do so

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Dining

Not enough information in reviews.

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Madrid SmartRentals Atocha

About this property

Location

Room options

1 Bedroom Standard Double Apartment with Extra Bed

Standard Room

2 Bedroom Standard Apartment

1 Bedroom Standard Apartment

2 Bedroom Duplex Residence

2 Bedroom Standard Double Or Twin Apartment

2 Bedroom Duplex Apartment

Apartment, 1 Bedroom (4 Pax)

Duplex, 2 Bedrooms, 2 Bathrooms (6 Pax)

3 Bedroom Duplex 2 Double Or Twin Residence with Extra Bed

1 Bedroom Standard 2 Queen Apartment

1 Bedroom Duplex Apartment

3 Bedroom Duplex Apartment

2 Bedroom Standard Double Or Twin Apartment with Extra Bed

1 Bedroom Standard 2 Double Apartment

Apartment, 2 Bedrooms, 2 Bathrooms (6 Pax)

3 Bedroom Duplex Residence

1 Bedroom Duplex Room

Apartment, 2 Bedrooms (4 Pax)

1 Bedroom Standard Room

2 Bedroom Duplex Double Or Twin Residence with Extra Bed

1 Bedroom Standard Double Apartment

1 Bedroom Duplex Double Room with Extra Bed

Duplex Room

Duplex, 1 Bedroom (3 Pax)

Duplex, 3 Bedrooms, 2 Bathrooms (8 Pax)

2 Bedroom Standard Residence

Guest reviews of Madrid SmartRentals Atocha

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