Quality Inn High Point - Archdale

Was looking forward to this trip, thinking we would have an outside pool and hot tub- turns out, they haven’t had a hot tub in 15 years and the pool was under construction. Also, had to switch rooms twice because our windows on the ground floor didn’t lock. Literally never again.

No elevator in building, so if you can’t climb stairs you need to reserve a room on the 1st floor.

Fire alarm went off at 1am first day and 8 am the next. I asked if they get charged by the fire department. I was told the guest pays for it. Either they happen to have a lot of guests doing inappropriate things or a faulty system.

Outdated, but it was clean. The pool was drained which was disappointing because I specifically booked a hotel with a pool as we were traveling in the middle of summer with kids.

Still no pool since Hurricane Helene but everything else was neat and clean. Breakfast was excellent.

The staff were super sweet, friendly and helpful. Breakfast area stocked and clean. Pool was not open in May so disappointed.

The accommodations met all the 4 C's well: Clean, Comfortable, Convenient, and Courteous. Note: it has two stories with no elevator. If steps are a problem, insist on first floor or go elsewhere.

No elevator

They should put on the website that the pool isn't open

No pool or hot tub as advertised. This is the main reason we booked this property.

The worst hotel ever. The entrance surrounded with homeless people. Bed bugs, roaches, ants, Dirty - stained towels and sheets Carpet sticky and dirty.

We went to bed and as soon as we pulled back the covers we smelled the strong scent of urine. The mattress pad had a large dried urine stain in the middle. We alerted the front desk who was extremely apologetic but said he could not compensate us as we had booked through Expedia. The front desk clerk said he would alert the housekeeper to make sure the next guests had a clean mattress pad. Also the bathroom was dirty

If we weren’t so tired walking in I would have made a U turn and walked back out. The lobby was old and smelled musty. The check in went quick and we were given Room 107. Walked in the room and noticed the normal hotel musty smell. Cranked the AC, Got ready for bed then began to notice the sheets felt damp, counters and nightstands as well and then our socks were soaked from the carpet. If it wasn’t after 12 we would have packed up to change rooms. My daughter and I were both coughing all night- the next morning I picked up the invoice from the rug where it was slid under the door - IT WAS WET. I reported all this to the front desk and she made a note on my invoice for maintenance. DO NOT STAY HERE.

There was mold. Large amounts of mold on a chair and carpet. Asked to be move. They were agreeable. Moved to a different room and found mold there as well. Would have gone to a different hotel. But, we were already locked into that one financially.

This place is sooooo dirty. Smells like mold rooms are damp and stinky. Garbage on floors still on floor in the am. Over flowing garbage outside never taken care of the next day...mold on the wall. Do not stay here 😐

Although the hotel was "100% smoke-free inside", we were greeted by a cloud of smoke as the desk attendant was smoking right at the entrance. He was friendly enough as we signed the paperwork. The hotel decor was dated, and the carpet was worn and stained. In the room, the bathroom was clean enough, and the beds appeared clean as well. The room smelled musty, and my clothes this morning felt damp. It was obvious that the room carpet had not been vacuumed, as there were crumbs and an old hair tie. As we were getting ready for bed, the fire alarm went off, and we all had to evacuate. Two fire trucks came and all was fine; apparently one of the visitors set off the alarm by flat drying her hair?! During the night there was a lot of noise in the halls, and the room next door had a dog that kept barking. In addition, there was smoke smell during the night, so at least one room on the first floor was not adherring to the no smoking policy. The worst crime of all was that the room cost with taxes was $146.00

To be fair, this is an older hotel but it was extremely clean. The Front desk staff was so nice and helpful and house keeping does a great job. Good free breakfast and coffee available all day long.

Rooms smelled of Mildew and Mold, carpets were not cleaned.

Arrived on a Friday afternoon for the High Point Family Weekend. Toilet had dried pee running down the front of it. We had to clean up many areas of the room that were dirty. Bathtub struggled to drain. Hallways were clearly not vacuumed in a few days. The kicker was when we found a cockroach in the room, in the morning. We immediately packed and moved to another hotel. All that said......the breakfast was fine. AND..when we informed the counter why we were leaving, they refunded our Saturday night reserved payment. So they did the right thing. I give a lot of credit for them doing that. They could have just kept the money, which is what I expected.

The only thing good about this stay was the continental breakfast. The room was damp and musty, the floors were filthy and stained. The shower floor felt like it hadn't been cleaned in a while. You couldn't get the air conditioner regulated so the temp stayed at 68 degrees all night.

Was looking forward to this trip, thinking we would have an outside pool and hot tub- turns out, they haven’t had a hot tub in 15 years and the pool was under construction. Also, had to switch rooms twice because our windows on the ground floor didn’t lock. Literally never again.

Front desk staff was friendly. The room itself was alright but it smelled very musty and it was very noisy. The rooms are not very soundproofed you can hear everything everyone in the hall is saying, doors slamming, bed frame hitting the wall in the room next to you. On top of all this i had just gotten to sleep as we were leaving to head home 13hrs away and the fire alarm went off around midnight and the hotel was evacuated. There was no fire thank god but not sure why it went off in the first place.

Bathroom tub would not drain. AC was broke and very loud in one room

The hotel staff was very nice, the beds and linens were super comfy. Unfortunately our room was on first floor near the lobby, and there was way too much noise, talking, and slamming of doors early morning while breakfast was being set up. We got very little sleep the night we stayed. The hot breakfast was very good!!

Door knob to our room was falling off.

The rooms are quite out dated and need renovations. The rooms are dark and need better lighting. Despite the rooms needing updating, the staff were very attentive and friendly. The free breakfast was delicious and well maintained. Good selection of hot and cold food. The free coffee 24/7 is a blessing!

Extremely noisy place. You hear everything going on around your room.

Nice clean room. Comfortable beds. Staff very friendly

This was a stopping point on the way to the beach. We did not expect five stars - just a clean place to sleep and shower. This was not that place. Hallway and room carpet were very dirty. With the exception of the bed (which was quite comfortable) the furniture was old and falling apart. The TV stand/dresser unit was made of particle board and looked like it had been through a flood. Desk chair was broken. Toilet did not work.

This property was absolutely terrible. They had to move us four times. The first room they gave us had a window that would not close all the way and lock, and this was a first floor room. The second room had a crying baby. Next door and the man who was playing pornographic movies in his room with his door wide open so that everybody walking in and out of their rooms could hear. The third room had another window that would not close securely or lock, and we did end up spending the night in the fourth room.

Friendly staff

I was charged for the stay twice and still haven't gotten a refund

We had a long travel day and we were met by Jordan. He was friendly, made us laugh and made our stay great. Will consider again.

pport I recently had one of the worst lodging experiences of my life—across three continents, I have never encountered such unacceptable conditions. The hotel I booked through Expedia was extremely dirty, with a strong and persistent smell of sewage. The toilet in the room was completely nonfunctional, and the carpets in both the room and stairwells were stained and filthy. Even worse, when I reported the issue, the only staff member at the front desk handed me a plunger and expected me to fix the blocked toilet myself. This level of service is outrageous and entirely unacceptable. Frustrated and disgusted, I checked out angrily at 10 p.m.—just one hour after checking in at 9 p.m. I had originally reserved the hotel for two nights, and this happened on both nights. A short time after I left, the receptionist called me and casually offered to refund me for just one night. This was an inadequate response to a deeply distressing situation. I had paid for two nights, endured appalling conditions both times, and ultimately had no place to stay. At that hour, I could not find another hotel, and I was forced to spend the night in my car with my son. Not only was the partial refund insufficient, but no meaningful apology or compensation was offered. Given the severe discomfort, emotional distress, and safety risk I experienced, I believe I was owed much more than a refund for one night. Some form of compensation or gesture of goodwill should have been offered as a basic form of….

Customer service is incredible. Definitely stay there again.

Got woken up by a fire alarm early in the morning, lobby/ staircase, were really dusty.. Was denied a request to check out early with refund considering the inconvenience… Total disappointment, quite frankly don’t really think they care about customers

Everyone that worked there from front desk breakfast set up cleaners the manager even the cutomers. Was a good experience

I thoroughly enjoyed our stay! The staff was warm, friendly, professional, and knowledgeable of the surrounding area. The facility was clean, neat, and well stocked. I would refer others to stay at this location.

Our first night was not the best. We were there in St. Patrick’s Day weekend and a bar across the street and a block away had a live band. It sounded like someone was playing base outside our hotel window. It was a long night with not much sleep. However after speaking with the sales manager Jordan, he was so accommodating and moved our room for us. We couldn’t be more grateful for how understanding he was. We were able to enjoy a quiet nights sleep which was much needed to make our 6 hour drive back home. Thank you Jordan for all your help.

Super nice staff

Very comfy and convenient for our college visit

Very close to the interstate hiway, so easy to get to. very clean and modern!

Easy to get to from airport. Lots of food options around the area. Super friendly staff. Clean room and lobby area. Only non-positive: missing drain covers in bathroom sink and tub.

Close to amentities

Convenience to the venue that we attend......

Quick and convenient access to I-85. Friendly staff.

Convenient

Definitely loved the service and location wise it felt safe

Easy acess. Places to eat nearby

Easy to get to from airport. Lots of options around property for food. Super friendly staff. Clean facilities. Only non-positive: missing drain covers in sink and tub

We were visiting family. The hotel had a terrible smell. The floors felt wet and the room constantly smelled like mold, almost all the food was gone for breakfast at least an hour before it ended. We were really disappointed. This area was 2 hours from the hurricane. All the restaurants we visited were lovely but we would never tay here again.

It was a couple of things I like about my stay one of which when I first came in to check in I was greeted with friendly smile staff was super nice room was ok clean and breakfast was really nice overall pretty nice stay

Did not care for breakfast.

The Breakfast Buffet was terrific!

Sink stopper was unworkable...mirrow frame blocking...A/C unit very unfriendly to use, very confusing & did not cool well...TV had a vertical 1/4" white line on screen...worsst coffee I had EVER had in my life...buy a cheap Kuerig!! Breakfast buffet was AWESOME!!!

The hotel staff was very nice, the beds and linens were super comfy. Unfortunately our room was on first floor near the lobby, and there was way too much noise, talking, and slamming of doors early morning while breakfast was being set up. We got very little sleep the night we stayed. The hot breakfast was very good!!

The rooms are quite out dated and need renovations. The rooms are dark and need better lighting. Despite the rooms needing updating, the staff were very attentive and friendly. The free breakfast was delicious and well maintained. Good selection of hot and cold food. The free coffee 24/7 is a blessing!

To be fair, this is an older hotel but it was extremely clean. The Front desk staff was so nice and helpful and house keeping does a great job. Good free breakfast and coffee available all day long.

It was very good for the best rate. We were pleased with the free breakfast and the fitness room. It was limited in size and equiptment but was fine for us. We were pleased with our short stay there and would stay there again.

Very outdated and kinda gross. Bathrooms were super small and shower was dripping and sink was clogged. Comforters had stains. Lobby was scary. No elevator. Breakfast was questionable.Glad I was only staying for a quick overnight. Overcharged for the looks of that hotel.