El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive
444 USD
a notte
Media per novembre
Prezzi per El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive
Seleziona le date per controllare prezzi e disponibilità
444 USD
a notte
Media per novembre
Prezzi medi mensili
Presso El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive, il prezzo per notte è in media di 233 USD nel mese più economico (settembre) e di 550 USD nel mese più caro (febbraio), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 544 USD |
| febbraio | 550 USD |
| marzo | 478 USD |
| aprile | 337 USD |
| maggio | 300 USD |
| giugno | 278 USD |
| luglio | 263 USD |
| agosto | 255 USD |
| settembre | 233 USD |
| ottobre | 246 USD |
| novembre | 444 USD |
| dicembre | 482 USD |
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nov · 444 USD
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Prezzo più alto: febbraio (circa 550 USD)
Prezzo più basso: settembre (circa 233 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Immergiti in una delle 4 piscine all'aperto, prima di rilassarti al sole in spiaggia.
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Immergiti in una delle 4 piscine all'aperto, prima di rilassarti al sole in spiaggia.
Servizi per le aziende
Potrai usufruire di una reception aperta 24 ore su 24 e deposito bagagli. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio con servizio di ritiro e riconsegna auto gratuito.
Ristorazione
Fermati per la cena al ristorante GOURMET PUB, che propone cucina internazionale, o approfitta del comodo servizio in camera con orario limitato. La sete si fa sentire? Per soddisfare la tua voglia di un drink, la struttura offre 11 bar/lounge e 2 bar sulla spiaggia. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:00.
Camere
Nelle 380 camere con aria condizionata della struttura ti sentirai come a casa. I bagni dispongono di asciugacapelli e accappatoi. I comfort includono telefoni, casseforti e scrivanie.
Posizione
Per arrivare a Porto di Puerto Aventuras e a Riviera Maya Golf Club passando meno di un quarto d'ora al volante puoi prendere in considerazione El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive a Kantenah.
Nelle vicinanze
Spiaggia di Xpu-ha(3.1 miglia)
Cenote Tajma Ha(3.4 miglia)
Ecopark Kantun Chi(3.6 miglia)
Dolina Cenote Cristalino(3.9 miglia)
Cenote Azul(3.9 miglia)
Cenote Giardino dell'Eden(4.4 miglia)
Grotta Cenote Chikinha(4.6 miglia)
Puerto Aventuras Golf Club(5.2 miglia)
Porto di Puerto Aventuras(5.6 miglia)
Museo CEDAM(5.6 miglia)
Fatima Bay(5.8 miglia)
Spiaggia di Oasis(6 miglia)
Laguna di Kantenah(6.2 miglia)
Cenote Chac Mool(6.5 miglia)
Caleta Chac-hal-al(6.9 miglia)
Aeroporto Internazionale di Cozumel (CZM)(29 miglia)
Aeroporto Internazionale di Cancún (CUN)(52.7 miglia)
Parcheggio valet
Spiaggia privata
Giardino
Nightclub
Biliardo
Ecotour in loco
Posizione
Km 95 Carretera Cancun, Tulum Kantenah, Riviera Maya, Carretera Playa, Kantenah, Solidaridad, Quintana Roo, Messico
Spiaggia di Xpu-ha (3.1 miglia)
Cenote Tajma Ha (3.4 miglia)
Ecopark Kantun Chi (3.6 miglia)
Dolina Cenote Cristalino (3.9 miglia)
Cenote Azul (3.9 miglia)
Cenote Giardino dell'Eden (4.4 miglia)
Opzioni camera
5
PREMIUM OCEANVIEW JUNIOR SUITE
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Grandi
Posti letto: 3
484 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno
3
PREMIUM JUNIOR SUITE
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
487 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno
4
BEACHFRONT JUNIOR SUITE
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
388 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno
4
Suite Luxury (JUNIOR)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
531 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno
5
Suite Junior (MORE INCLUSIVE)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Grandi
Posti letto: 3
441 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno
4
SWIM UP JUNIOR SUITE
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
441 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno
3
PREMIUM SWIM UP JUNIOR SUITE
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
484 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno
3
Camera Deluxe (ROYAL RETREAT SWIM UP SUITE)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
474 ft²
Aria condizionataWi-Fi (gratuito)Bagno privato
4
Camera Deluxe, di fronte alla spiaggia (ROYAL RETREAT SUITE)
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
484 ft²
Aria condizionataWi-Fi (gratuito)Bagno privato
Recensioni degli ospiti su El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive
8.8
Ottimo
Sulla base di 580 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
El Dorado Seaside Palms, All & More Inclusive - Adults Only riceve costantemente apprezzamenti per il personale cordiale e premuroso, gli spazi verdi rigogliosi, le numerose sdraio e l'atmosfera rilassante. Il feedback sulla varietà del cibo, l'età delle camere e i tempi di attesa al ristorante è più variabile.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
El Dorado Seaside Palms, All & More Inclusive - Adults Only riceve costantemente apprezzamenti per il personale cordiale e premuroso, gli spazi verdi rigogliosi, le numerose sdraio e l'atmosfera rilassante. Il feedback sulla varietà del cibo, l'età delle camere e i tempi di attesa al ristorante è più variabile.
La posizione fronte mare è attraente, ma diversi ospiti si sono imbattuti in alghe stagionali, zone rocciose e occasionali odori, sebbene il personale pulisca frequentemente la spiaggia. Il resort si presenta esteso e isolato, con un lungo trasferimento da Cancun e navette aeroportuali incluse che in genere coprono solo quell'aeroporto. Ideale per i viaggiatori che cercano un ambiente tranquillo e servizi piuttosto che una vivace vita notturna.
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Servizi
Ampie strutture all'aperto con diverse piscine (alcune con bar a bordo vasca), numerosi lettini balinesi e sdraio e un centro benessere molto apprezzato con idroterapia. Alcuni ospiti hanno notato che alcune piscine o strutture risultano datate o occasionalmente affollate.
Recensioni degli ospiti correlate
10
Courtney
16 ago 2025
·
Soggiorno di 6 notti
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
10
Carly
20 feb 2025
·
Soggiorno di 7 notti
Really liked the lay of the land, you could either have a beach or pool day! lots of swim up bar pool areas, and just nice big pools to float and enjoy! :)
Really liked the lay of the land, you could either have a beach or pool day! lots of swim up bar pool areas, and just nice big pools to float and enjoy! :)
10
Brian
16 mar 2025
·
Soggiorno di 5 notti
A beautifully landscaped resort with multiple pools each with swim up bars, and numerous cabana beds both at the pools and the beach. Grounds are well kept and the resort is wonderfully relaxing. The "more Inclusive" was true - free airport transfers, all the food (less special wine orders) and drinks (top shelf included), the free mini bar fridge and room service too. However, the transportation services to Maroma beach (45 minutes away) are very early 7:00 AM with no second bus. We didn't want to spend 10 hours there and 2 bus rides so we didn't use it. We paid for Xel-Ha tickets and transport, but it was also at 7:00/7:30. Too long a day there for that, so we took a taxi both ways for 4 people ($50 up / $40 back). Service at the pools and cabanas was excellent. Staff was generally excellent. The main restaurant was so-so, food was just OK, trying to find coffee, cream and sugar is a challenge - waiting for the slow service there. (They had one coffee station in outdoor area, no cream/sugar, usually pot was empty, but the bar next to it made free lattas which were good, a little wait for that. Starbucks in lobby but a little pricey at about $8). The Mia Casa Italian was excellent, The Culinarium served chef specialties, a bit small on portion size (normal) but very very tasty / creative. Gourmet Pub was excellent. Relaxing at our pool cabana was the best, and adults only was very nice. Our plane was 2 hrs late, 11 PM, but Lomas was there to get us !!
A beautifully landscaped resort with multiple pools each with swim up bars, and numerous cabana beds both at the pools and the beach. Grounds are well kept and the resort is wonderfully relaxing. The "more Inclusive" was true - free airport transfers, all the food (less special wine orders) and drinks (top shelf included), the free mini bar fridge and room service too. However, the transportation services to Maroma beach (45 minutes away) are very early 7:00 AM with no second bus. We didn't want to spend 10 hours there and 2 bus rides so we didn't use it. We paid for Xel-Ha tickets and transport, but it was also at 7:00/7:30. Too long a day there for that, so we took a taxi both ways for 4 people ($50 up / $40 back). Service at the pools and cabanas was excellent. Staff was generally excellent. The main restaurant was so-so, food was just OK, trying to find coffee, cream and sugar is a challenge - waiting for the slow service there. (They had one coffee station in outdoor area, no cream/sugar, usually pot was empty, but the bar next to it made free lattas which were good, a little wait for that. Starbucks in lobby but a little pricey at about $8). The Mia Casa Italian was excellent, The Culinarium served chef specialties, a bit small on portion size (normal) but very very tasty / creative. Gourmet Pub was excellent. Relaxing at our pool cabana was the best, and adults only was very nice. Our plane was 2 hrs late, 11 PM, but Lomas was there to get us !!
10
Allison
9 mag 2025
·
Soggiorno di 4 notti
We absolutely loved El Dorado Palm Suites! The facilities and staff are top notch. Everyone is sweet and helpful. Thank you so much to Antonio, Martha and Jesus!!! We will absolutely be back.
We absolutely loved El Dorado Palm Suites! The facilities and staff are top notch. Everyone is sweet and helpful. Thank you so much to Antonio, Martha and Jesus!!! We will absolutely be back.
10
Heather
19 apr 2025
·
Soggiorno di 3 notti
I can't say enough good things about our stay at El Dorado - from the food, grounds, and activities to the staff, transportation, and spa services, it was all around a magical trip. The spa and hydrotherapy were among the highlights, especially the beach-side massage. And the grounds around the spa and history of Mayan culture were so beautiful and well cared for. Thank you so much for going the extra step to help us celebrate our anniversary by providing amazing decorations. We loved every second!
I can't say enough good things about our stay at El Dorado - from the food, grounds, and activities to the staff, transportation, and spa services, it was all around a magical trip. The spa and hydrotherapy were among the highlights, especially the beach-side massage. And the grounds around the spa and history of Mayan culture were so beautiful and well cared for. Thank you so much for going the extra step to help us celebrate our anniversary by providing amazing decorations. We loved every second!
10
Robert
23 mar 2025
·
Soggiorno di 7 notti
Lush well manicured grounds. Well layed out while not overly large. Walking distance to all activities and multiple dining options. Excellent staff.
Lush well manicured grounds. Well layed out while not overly large. Walking distance to all activities and multiple dining options. Excellent staff.
10
Clarissa
19 lug 2025
·
Soggiorno di 3 notti
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
10
David
22 feb 2025
·
Soggiorno di 7 notti
Gorgeous property, beautiful beach, several pools and plenty of cabanas and chairs! Food was plentiful and delicious. Drinks were flowing!
Gorgeous property, beautiful beach, several pools and plenty of cabanas and chairs! Food was plentiful and delicious. Drinks were flowing!
10
Louise Dawn
19 feb 2024
·
Soggiorno di 8 notti
The beach is beautiful & clean. Food was great. Loved the bali beds!
The beach is beautiful & clean. Food was great. Loved the bali beds!
10
Alina
2 mar 2025
·
Soggiorno di 10 notti
Beautiful and impeccable resort. Incredible staff, friendly and welcoming. Great beach, good food (variety and quality) and easy to walk around, with gorgeous views all around. Rooms and pools are a bit outdated, but are very clean. Great getaway for a mature adult crowd.
Beautiful and impeccable resort. Incredible staff, friendly and welcoming. Great beach, good food (variety and quality) and easy to walk around, with gorgeous views all around. Rooms and pools are a bit outdated, but are very clean. Great getaway for a mature adult crowd.
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Pulizia
La maggior parte degli ospiti trova il resort e gli spazi molto puliti, con il personale che si occupa regolarmente della pulizia delle aree comuni e della spiaggia. Alcuni segnalano problemi come insetti, odori persistenti, arredi macchiati o un'attenzione ai dettagli non sempre costante nelle camere e nei bagni pubblici.
Recensioni degli ospiti correlate
6
Ray
9 giu 2025
·
Soggiorno di 7 notti
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
10
Tracy
28 nov 2025
·
Soggiorno di 4 notti
The staff was more than courteous. Everyone was so friendly. The grounds were so clean and beautiful. I will definitely recommend this place to everyone I know.
The staff was more than courteous. Everyone was so friendly. The grounds were so clean and beautiful. I will definitely recommend this place to everyone I know.
6
Christopher
13 feb 2025
·
Soggiorno di 9 notti
Staff at this resort was very friendly and made activities enjoyable. There were lots of activities that were free to attend each day including crafts, games, and fitness. Food at the restaurants was delicious. Bracelets for the premium section were silly. They were cheaply made and broke frequently & the resort wanted to charge you $100 usd for replacements if lost. Thankfully they didn’t charge us for replacements when broken. Room service was very inconsistent. I ordered the same couple things repeatedly because I liked it the first time and it was never made the same way again. The room was nice but didn’t feel very clean due to stains all over the couches, tub, and bedding. Despite the bedding being changed daily, there were always stains. We also had a sticky ring on our table that stayed with us for most of the trip so I knew they weren’t wiping the table down. ALSO we provided a brand new, never used credit card as payment at the beginning of our trip. The next day we had fraudulent charges on our card when we hadn’t used it for anything else yet. No gas, no atm, NOTHING. Which left us with a sour taste off the bat. Overall the resort was decent. Beautiful beaches, good food, great people. Unfortunately the small things added up for us quickly and we probably won’t return.
Staff at this resort was very friendly and made activities enjoyable. There were lots of activities that were free to attend each day including crafts, games, and fitness. Food at the restaurants was delicious. Bracelets for the premium section were silly. They were cheaply made and broke frequently & the resort wanted to charge you $100 usd for replacements if lost. Thankfully they didn’t charge us for replacements when broken. Room service was very inconsistent. I ordered the same couple things repeatedly because I liked it the first time and it was never made the same way again. The room was nice but didn’t feel very clean due to stains all over the couches, tub, and bedding. Despite the bedding being changed daily, there were always stains. We also had a sticky ring on our table that stayed with us for most of the trip so I knew they weren’t wiping the table down. ALSO we provided a brand new, never used credit card as payment at the beginning of our trip. The next day we had fraudulent charges on our card when we hadn’t used it for anything else yet. No gas, no atm, NOTHING. Which left us with a sour taste off the bat. Overall the resort was decent. Beautiful beaches, good food, great people. Unfortunately the small things added up for us quickly and we probably won’t return.
10
Angelica
19 giu 2025
·
Soggiorno di 3 notti
This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!
This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!
6
Laura
21 lug 2025
·
Soggiorno di 4 notti
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Dan
15 feb 2025
·
Soggiorno di 5 notti
This resort is clean, the staff is amazing and the beach is beautiful.
This resort is clean, the staff is amazing and the beach is beautiful.
4
Andre
28 ott 2024
·
Soggiorno di 4 notti
The rooms has a really big bug problem. Ants and other bugs all over the restroom. You can tell they are fully aware as every time they service the room they spray tons of bug spray all over the floor making it very slippery and unsafe. Not worth the bucks! The staff is very friendly until late at night because they don’t want to help then.
The rooms has a really big bug problem. Ants and other bugs all over the restroom. You can tell they are fully aware as every time they service the room they spray tons of bug spray all over the floor making it very slippery and unsafe. Not worth the bucks! The staff is very friendly until late at night because they don’t want to help then.
10
sheeza
17 set 2025
·
Soggiorno di 3 notti
Very clean resort and staff is very courteous and efficient.
Very clean resort and staff is very courteous and efficient.
10
Kyla
1 mag 2025
·
Soggiorno di 3 notti
I absolutely adored it here! The staff was amazing, so nice and respectful to me as I travelled alone. They made my birthday incredibly special and really put in so much effort to keep the resort pretty and clean. I will absolutely be back, Thank you to all the incredible staff who treated me well from the bar, spa, restaurants and room service.
I absolutely adored it here! The staff was amazing, so nice and respectful to me as I travelled alone. They made my birthday incredibly special and really put in so much effort to keep the resort pretty and clean. I will absolutely be back, Thank you to all the incredible staff who treated me well from the bar, spa, restaurants and room service.
2
Philip
14 nov 2025
·
Soggiorno di 7 notti
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
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Camere
Le camere sono generalmente spaziose e confortevoli, e molti apprezzano le suite con accesso diretto alla piscina; tuttavia, l'arredamento appare datato e alcuni segnalano problemi di manutenzione, rumore o difficoltà nell'assegnazione della camera.
Recensioni degli ospiti correlate
6
Ray
9 giu 2025
·
Soggiorno di 7 notti
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
10
Martine Margaret Van der
23 nov 2025
·
Soggiorno di 6 notti
Staff are extremely helpful and friendly. The rooms are a bit older but were very spacious and clean. The food was sometimes hit or miss, but overall not bad. Drink service was amazing and the beach is gorgeous.
Staff are extremely helpful and friendly. The rooms are a bit older but were very spacious and clean. The food was sometimes hit or miss, but overall not bad. Drink service was amazing and the beach is gorgeous.
10
Lydia
17 mar 2025
·
Soggiorno di 7 notti
You are well taken care of from start to finish. Our room was older but well maintained and very clean. Property is immaculate, food and drinks excellent. We didn’t want to leave; we will
You are well taken care of from start to finish. Our room was older but well maintained and very clean. Property is immaculate, food and drinks excellent. We didn’t want to leave; we will
10
Courtney
16 ago 2025
·
Soggiorno di 6 notti
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
6
Michael
3 mag 2025
·
Soggiorno di 10 notti
The rooms were dated and the bed was worn out - even after having it replaced with another bed it still was not great. Food at the resort was okay but definitely not a 5 star resort.
The rooms were dated and the bed was worn out - even after having it replaced with another bed it still was not great. Food at the resort was okay but definitely not a 5 star resort.
10
Sharon
5 mag 2025
·
Soggiorno di 5 notti
We loved our swim up jr suite. It was perfect for our week of relaxation
We loved our swim up jr suite. It was perfect for our week of relaxation
8
Julie
8 gen 2025
·
Soggiorno di 5 notti
We stayed at the Palms. Great Restaurants, great bar tenders, great room service. The rooms were outdated but big. The walls are hollow, so you can hear everything at night. The staff drives golf carts past guests on the guest walk ways, so it's kind of annoying. This resort has a beach night club every night until midnight that can be heard on the entire resort. Good beach, Free beach chairs and beach beds. Great resort for the price!
We stayed at the Palms. Great Restaurants, great bar tenders, great room service. The rooms were outdated but big. The walls are hollow, so you can hear everything at night. The staff drives golf carts past guests on the guest walk ways, so it's kind of annoying. This resort has a beach night club every night until midnight that can be heard on the entire resort. Good beach, Free beach chairs and beach beds. Great resort for the price!
8
Mike
3 mag 2025
·
Soggiorno di 3 notti
We got the premium swim out suite and we were not happy with it at all. Our room only got 2 hours of sun and the pool was too cold to enjoy. Everything else about this resort is great. We will be back but later in the year and definitely a different room! They do not even try to honor room requests. Food and staff were excellent.
We got the premium swim out suite and we were not happy with it at all. Our room only got 2 hours of sun and the pool was too cold to enjoy. Everything else about this resort is great. We will be back but later in the year and definitely a different room! They do not even try to honor room requests. Food and staff were excellent.
2
Philip
14 nov 2025
·
Soggiorno di 7 notti
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
10
Sonia
22 mag 2025
·
Soggiorno di 7 notti
Room was very clean and spacious. Amenities were very good and all the staff members very accommodating.
Room was very clean and spacious. Amenities were very good and all the staff members very accommodating.
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Servizio
Il servizio è ampiamente elogiato per la sua cordialità e attenzione in tutto il resort. Tuttavia, alcuni ospiti segnalano anche un servizio occasionale lento al ristorante o al bar, errori nelle prenotazioni e sporadiche difficoltà di comunicazione o approcci insistenti per la vendita di membership o servizi spa.
Recensioni degli ospiti correlate
6
angie
22 nov 2025
·
Soggiorno di 7 notti
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
8
Danielle
2 apr 2025
·
Soggiorno di 7 notti
The property was beautiful, the food was amazing. The staff was amazing other than the bartenders on palms side. They were miserable, rude on multiple occasions, at night at main bar often ignored woman wanting a drink this was not just me many of people were saying this too. It was disappointing. I got told no shots every night only tequila because they didn’t want to put in the work of making them as they were too busy. Ignored woman for long periods of time as we ordered more complicated drinks and they were too busy. But the rest of the staff was amazing. But I paid a lot of money for an all exclusive so not happy about that. Other resorts that I stayed at the bartenders were so fun and friendly and nice and happy to make us drinks
The property was beautiful, the food was amazing. The staff was amazing other than the bartenders on palms side. They were miserable, rude on multiple occasions, at night at main bar often ignored woman wanting a drink this was not just me many of people were saying this too. It was disappointing. I got told no shots every night only tequila because they didn’t want to put in the work of making them as they were too busy. Ignored woman for long periods of time as we ordered more complicated drinks and they were too busy. But the rest of the staff was amazing. But I paid a lot of money for an all exclusive so not happy about that. Other resorts that I stayed at the bartenders were so fun and friendly and nice and happy to make us drinks
6
James
11 mar 2024
·
Soggiorno di 8 notti
Great location on beach Food not great and restaurant service very slow
Great location on beach Food not great and restaurant service very slow
10
Juliet
8 feb 2026
·
Soggiorno di 4 notti
Staff was great. Location beautiful and right on the beach with different areas to sit. They take time to clean the beach and all surrounding areas through the day. Room service is great and so was housekeeping. Plenty of places to eat with variety.
Staff was great. Location beautiful and right on the beach with different areas to sit. They take time to clean the beach and all surrounding areas through the day. Room service is great and so was housekeeping. Plenty of places to eat with variety.
10
Lara Louise Dela Cruz
16 nov 2025
·
Soggiorno di 6 notti
Overall experience at El Dorado - as first time travellers - was excellent! Staff were very accommodating, hospitable and joyous which added to the overall atmosphere of the property. We were greeted every single time, offered drinks or food and were kept BUSY; the property itself had plenty of activities that one could partake in which aids with the stress of planning. Lastly, the affiliations with Lomas was great as we didn’t have to worry about transportation from and to the airport and also for the excursions. Again, EXCELLENT PLACE WITH EXCELLENT WORKERS.
Overall experience at El Dorado - as first time travellers - was excellent! Staff were very accommodating, hospitable and joyous which added to the overall atmosphere of the property. We were greeted every single time, offered drinks or food and were kept BUSY; the property itself had plenty of activities that one could partake in which aids with the stress of planning. Lastly, the affiliations with Lomas was great as we didn’t have to worry about transportation from and to the airport and also for the excursions. Again, EXCELLENT PLACE WITH EXCELLENT WORKERS.
10
Cassandra
23 giu 2025
·
Soggiorno di 6 notti
Clean, excellent service, friendly staff, great food.
Clean, excellent service, friendly staff, great food.
10
Karry
25 mar 2025
·
Soggiorno di 9 notti
What an amazing stay! We felt a warm welcome from the moment we arrived. The staff, everyone, made our stay extra special. The property is so clean and tidy, well maintained. Our beach was fantastic, loved the BBQ there for a bite without going far and it was so good! It was the warm hug holiday we needed. Love to return someday. Thank you!
What an amazing stay! We felt a warm welcome from the moment we arrived. The staff, everyone, made our stay extra special. The property is so clean and tidy, well maintained. Our beach was fantastic, loved the BBQ there for a bite without going far and it was so good! It was the warm hug holiday we needed. Love to return someday. Thank you!
6
Laura
21 lug 2025
·
Soggiorno di 4 notti
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Kimberly
14 giu 2025
·
Soggiorno di 6 notti
First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!
First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!
10
Tempest
18 gen 2025
·
Soggiorno di 6 notti
All staff were extremely helpful and understanding. Some wait times for the restaurants were long so get reservations when you can. Did not wamt to leave
All staff were extremely helpful and understanding. Some wait times for the restaurants were long so get reservations when you can. Did not wamt to leave
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Posizione
Fronte mare e panoramico, ma isolato; i trasferimenti da Cancun possono essere lunghi e le navette incluse coprono in genere solo quell'aeroporto. Le alghe possono influire sulla balneazione in mare, anche se la spiaggia viene pulita frequentemente.
Recensioni degli ospiti correlate
10
Jamie
1 apr 2025
·
Soggiorno di 3 notti
It was our first time in Mexico and our stay at El Dorado Seaside Palms was perfect! We were surprised first by an incredible upgrade to a premium suite since the trip was for celebrating my partner's birthday. But the pleasant surprises did not end there - everyone was incredibly friendly and kind; the beach was beautiful and the grounds were well maintained; the food was great quality especially for an all-inclusive resort; they did not cheap out on drinks at all, no watery cocktails made with cheap liqueur; there were all kinds of cool wildlife we saw on the grounds (watch out for the super cute coatis that climb up coconut trees, iguanas, frigate birds, pelicans and grackles); entertainments were appropriately fun and chill (beach volleyball, foam party and mexican night!); the room itself was also well maintained and furnished; the more inclusive package was also amazing, with our excursion to Aktun Chen making the holiday extra memorable. Special shout outs to Angel, Axel, Cinthia, Fernando, Gabriella, Isai, Luisa and Lucio for giving us an unforgettable experience. Everyone here goes above and beyond. You are all phenomenal, and your hard work and kindness do not go unnoticed. One potential downside is that it is a drive away from Cancun airport (close to 1.5-2hrs ride with the shared transportation making stops) but in my opinion, it's well worth the extra time and distance.
It was our first time in Mexico and our stay at El Dorado Seaside Palms was perfect! We were surprised first by an incredible upgrade to a premium suite since the trip was for celebrating my partner's birthday. But the pleasant surprises did not end there - everyone was incredibly friendly and kind; the beach was beautiful and the grounds were well maintained; the food was great quality especially for an all-inclusive resort; they did not cheap out on drinks at all, no watery cocktails made with cheap liqueur; there were all kinds of cool wildlife we saw on the grounds (watch out for the super cute coatis that climb up coconut trees, iguanas, frigate birds, pelicans and grackles); entertainments were appropriately fun and chill (beach volleyball, foam party and mexican night!); the room itself was also well maintained and furnished; the more inclusive package was also amazing, with our excursion to Aktun Chen making the holiday extra memorable. Special shout outs to Angel, Axel, Cinthia, Fernando, Gabriella, Isai, Luisa and Lucio for giving us an unforgettable experience. Everyone here goes above and beyond. You are all phenomenal, and your hard work and kindness do not go unnoticed. One potential downside is that it is a drive away from Cancun airport (close to 1.5-2hrs ride with the shared transportation making stops) but in my opinion, it's well worth the extra time and distance.
10
Oliver
15 lug 2025
·
Soggiorno di 6 notti
The staff at the El Dorado are amazing. Everyone is so nice and helpful. They really go the extra mile for all of the guests not just the VIPs. There is a lot of seaweed in July, but they did their best to set up a seaweed free beach.
The staff at the El Dorado are amazing. Everyone is so nice and helpful. They really go the extra mile for all of the guests not just the VIPs. There is a lot of seaweed in July, but they did their best to set up a seaweed free beach.
10
Jacques
16 mar 2025
·
Soggiorno di 14 notti
Very nice resort. Nice restaurants. A little far from the airport. Beaches were very nice.
Very nice resort. Nice restaurants. A little far from the airport. Beaches were very nice.
8
David
8 lug 2025
·
Soggiorno di 7 notti
The seaweed this time of year was a huge bummer. It smelled terrible and made it impossible to actually get in the ocean. Otherwise the trip was great. Our room was great. The pools are great. Staff at the hotel were very nice and helpful. Definitely would recommend El Dorado but if you’re looking to swim in the ocean don’t go during the summer months.
The seaweed this time of year was a huge bummer. It smelled terrible and made it impossible to actually get in the ocean. Otherwise the trip was great. Our room was great. The pools are great. Staff at the hotel were very nice and helpful. Definitely would recommend El Dorado but if you’re looking to swim in the ocean don’t go during the summer months.
8
Emil
25 mag 2025
·
Soggiorno di 7 notti
The property is very good and has a lot to offer. There are two issues that I have with it. 1. We book this place because they advertise free transport from and to the airport. However this only applies to Cancun airport and the resort is in Tulum. We flew in to Tulum and had to pay $320 out of pocket for the transport. The property was not willing to offer any sort of compensation or credit. Issues 2. You will primarily have Mexican food even though they advertise internationally. The Italian restaurant is great and so is their pizza. Lastly, the best is not grate at all. It was covered in seaweed but there are tons for Bali bed for your to choose and so real issues there.
The property is very good and has a lot to offer. There are two issues that I have with it. 1. We book this place because they advertise free transport from and to the airport. However this only applies to Cancun airport and the resort is in Tulum. We flew in to Tulum and had to pay $320 out of pocket for the transport. The property was not willing to offer any sort of compensation or credit. Issues 2. You will primarily have Mexican food even though they advertise internationally. The Italian restaurant is great and so is their pizza. Lastly, the best is not grate at all. It was covered in seaweed but there are tons for Bali bed for your to choose and so real issues there.
6
Thomas J
27 lug 2025
·
Soggiorno di 4 notti
The property is gorgeous, but the beach was full of seaweed and rocks, and the food was okay. Since the beach is my priority, I probably won't stay again.
The property is gorgeous, but the beach was full of seaweed and rocks, and the food was okay. Since the beach is my priority, I probably won't stay again.
6
Laura
21 lug 2025
·
Soggiorno di 4 notti
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Clarissa
19 lug 2025
·
Soggiorno di 3 notti
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
10
Jessica Marie
7 gen 2025
·
Soggiorno di 7 notti
If you want to experience a more quiet and tranquil holiday under a canopy of palm trees this is a must stay! Older resort with a eco vibe.
If you want to experience a more quiet and tranquil holiday under a canopy of palm trees this is a must stay! Older resort with a eco vibe.
8
Thomas
27 feb 2024
·
Soggiorno di 4 notti
We really enjoyed our stay. Only drawback was the very long (hour and a half) drive from Cancun airport
We really enjoyed our stay. Only drawback was the very long (hour and a half) drive from Cancun airport
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Ristorazione
Molti ospiti apprezzano la varietà e la qualità di diverse location (in particolare quella italiana e asiatica) e apprezzano il servizio in camera disponibile 24 ore su 24, 7 giorni su 7. Altri segnalano una qualità incoerente, buffet ripetitivi, lunghe attese o difficoltà a ottenere una prenotazione, occasionali chiusure e un supporto insufficiente per le esigenze dietetiche.
Recensioni degli ospiti correlate
6
Nicholas Robert
5 mar 2025
·
Soggiorno di 5 notti
The resort is overall very nice however the food was disappointing, even to the point of feeling ill. The food was a hit or miss in terms of taste and the deserts where below average. I'd recommend staying away from any raw seafood from personal experience. Also skip out on the Italian and Japanese restaurants, they are not worth waiting for a reservation.
The resort is overall very nice however the food was disappointing, even to the point of feeling ill. The food was a hit or miss in terms of taste and the deserts where below average. I'd recommend staying away from any raw seafood from personal experience. Also skip out on the Italian and Japanese restaurants, they are not worth waiting for a reservation.
4
Heather
9 lug 2025
·
Soggiorno di 5 notti
Seaweed on the beach, shuttle wasnt free, food choices limited and on 1 hour wait on some nights and office staff not helpful and deflected blame.
Seaweed on the beach, shuttle wasnt free, food choices limited and on 1 hour wait on some nights and office staff not helpful and deflected blame.
4
Michael
16 nov 2025
·
Soggiorno di 4 notti
The food was horrible. We did not have a hot meal the entire week and the alcohol was so watered down it wasn’t worth it to drink it. Never again!
The food was horrible. We did not have a hot meal the entire week and the alcohol was so watered down it wasn’t worth it to drink it. Never again!
10
Courtney
16 ago 2025
·
Soggiorno di 6 notti
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
6
angie
22 nov 2025
·
Soggiorno di 7 notti
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
10
Kaleigh Joy
15 mar 2025
·
Soggiorno di 6 notti
Amazing options for those with food allergies! I have celiac disease and the amount of gluten free options, knowledgeable/trained staff and all of the proper cross contamination protocols made for an incredible experience I haven't had before!
Amazing options for those with food allergies! I have celiac disease and the amount of gluten free options, knowledgeable/trained staff and all of the proper cross contamination protocols made for an incredible experience I haven't had before!
8
Dharmpal
30 gen 2025
·
Soggiorno di 3 notti
Loved the beach seating and the staff. The food quality has suffered from our previous few visits.
Loved the beach seating and the staff. The food quality has suffered from our previous few visits.
10
Christina
17 ott 2025
·
Soggiorno di 4 notti
Easy to find the transportation from the airport and the transfer was smooth; Food was absolutely awesome in every spot!; Great drinks; delightful & gracious staff; terrific music at The Guayacamas (sp?) Bar in the evening was a fun way to end each day... Will definitely be back!
Easy to find the transportation from the airport and the transfer was smooth; Food was absolutely awesome in every spot!; Great drinks; delightful & gracious staff; terrific music at The Guayacamas (sp?) Bar in the evening was a fun way to end each day... Will definitely be back!
6
Anastasia
2 giu 2025
·
Soggiorno di 7 notti
The cleanliness of our room was perfect - so perfect and attention to details on cleanliness was perfect! No complaints about that. The food on the other hand needs a lot of work - some restaurants weren’t open for the WHOLE WEEK we were there. The food quality wasnt great, the two restaurants you have to make reservations for have the smallest portions. The unclear signs for the restaurants and locations also were not great. Overall, the staff was great but the food and location itself needs help
The cleanliness of our room was perfect - so perfect and attention to details on cleanliness was perfect! No complaints about that. The food on the other hand needs a lot of work - some restaurants weren’t open for the WHOLE WEEK we were there. The food quality wasnt great, the two restaurants you have to make reservations for have the smallest portions. The unclear signs for the restaurants and locations also were not great. Overall, the staff was great but the food and location itself needs help
10
Jessica Lynne
22 giu 2025
·
Soggiorno di 4 notti
What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !
What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !
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10
Craig
3 settimane fa
·
Soggiorno di 7 notti
The best service, super friendly staff and amazing meals. Rooms were very comfortable and they have golf cart shuttles to drive you throughout the resort. Meals were all gourmet style for dinner at various restaurants, a beach front Mexican buffet as well as a daily buffet breakfast. Felt very safe there throughout our stay.
The best service, super friendly staff and amazing meals. Rooms were very comfortable and they have golf cart shuttles to drive you throughout the resort. Meals were all gourmet style for dinner at various restaurants, a beach front Mexican buffet as well as a daily buffet breakfast. Felt very safe there throughout our stay.
10
Brittany
3 ago 2026
·
Soggiorno di 7 notti
The staff went above and beyond to make our stay great.
The staff went above and beyond to make our stay great.
10
Julia
3 ago 2026
·
Soggiorno di 5 notti
Great
Great
6
Nicole
30 lug 2026
·
Soggiorno di 6 notti
Very pleased with the resort. We did the included catamaran, cenote, and the shopping excursion. The food, staff and such at the resort was fantastic. Room stayed cold and room service was prompt and fresh. Where things went wrong: this hotel partners with Lomas Travel for the excursions. The conglomerate that owns the business owns Lomas travel. We were told this by their membership sales team. They will tell you how terrible the included excursions are to try to persuade you from doing the free excursions. We decided to book an ATV package through them after being told that there is a two hour hike to the cenote. Day of the excursion, the travel comes to pick us up and they have our name on the list so we get on the bus. We paid $80 dollars a person for atv, catamaran and wave runners. We pull into the cenote and we let the driver know that we aren't supposed to be here, it's supposed to be the atv park. The driver said there's nothing that can be done and we will have to deal with Lomas when we got back. After talking with everyone there, we were on the free cenote tour with the hotel. Fine, but we are going to pay for something that is free. After getting back we were told my the lomas rep to come back before 6:30 and he will see what can be done about the refund. We got back at 6:20 and there's a sign--taking lunch be back in 30 min. They leave at 7 so we just sat there. He shows up and says yeah it was a mistake but the manager said they aren't refunding it.
Very pleased with the resort. We did the included catamaran, cenote, and the shopping excursion. The food, staff and such at the resort was fantastic. Room stayed cold and room service was prompt and fresh. Where things went wrong: this hotel partners with Lomas Travel for the excursions. The conglomerate that owns the business owns Lomas travel. We were told this by their membership sales team. They will tell you how terrible the included excursions are to try to persuade you from doing the free excursions. We decided to book an ATV package through them after being told that there is a two hour hike to the cenote. Day of the excursion, the travel comes to pick us up and they have our name on the list so we get on the bus. We paid $80 dollars a person for atv, catamaran and wave runners. We pull into the cenote and we let the driver know that we aren't supposed to be here, it's supposed to be the atv park. The driver said there's nothing that can be done and we will have to deal with Lomas when we got back. After talking with everyone there, we were on the free cenote tour with the hotel. Fine, but we are going to pay for something that is free. After getting back we were told my the lomas rep to come back before 6:30 and he will see what can be done about the refund. We got back at 6:20 and there's a sign--taking lunch be back in 30 min. They leave at 7 so we just sat there. He shows up and says yeah it was a mistake but the manager said they aren't refunding it.
8
Whitney
26 lug 2026
·
Soggiorno di 6 notti
The rooms definitely need updated. The beer was not very cold,
The rooms definitely need updated. The beer was not very cold,
Politiche della struttura
Check-in
Check-out
Dalle 15:30 alle 23:59
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-06: 273.12686089631654USD
- 2026-11-07: 271.972404USD
- 2026-11-08: 281.43149421107483USD
- 2026-11-09: 278.7533351775055USD
- 2026-11-10: 284.1203513218689USD
- 2026-11-11: 278.7533351775055USD
- 2026-11-12: 286.80922544073485USD
- 2026-11-13: 283.05875849812315USD
- 2026-11-14: 376.068913398468USD
- 2026-11-15: 366.69399613522336USD
- 2026-11-16: 364.10893928723146USD
- 2026-11-17: 359.81831298916626USD
- 2026-11-18: 368.22785209140017USD
- 2026-11-19: 368.22785209140017USD
- 2026-11-20: 368.22785209140017USD
- 2026-11-21: 378.37024159103396USD
- 2026-11-22: 386.36359317388917USD
- 2026-11-23: 383.06511574200437USD
- 2026-11-24: 368.22785209140017USD
- 2026-11-25: 368.22785209140017USD
- 2026-11-26: 359.81831298916626USD
- 2026-11-27: 383.06511574200437USD
- 2026-11-28: 391.1306835981445USD
- 2026-11-29: 359.81831298916626USD
- 2026-11-30: 359.81831298916626USD
- 2026-12-01: 383.06511574200437USD
- 2026-12-02: 368.22785209140017USD
- 2026-12-03: 368.22785209140017USD
- 2026-12-04: 413.4397973310242USD
- 2026-12-05: 383.06511574200437USD
- 2026-12-06: 368.22785209140017USD
- 2026-12-07: 368.22785209140017USD
- 2026-12-08: 390.45655166033936USD
- 2026-12-09: 376.49231234033203USD
- 2026-12-10: 374.3013665343933USD
- 2026-12-11: 371.9779958806457USD
- 2026-12-12: 340.87543684661864USD
- 2026-12-13: 352.4160599371033USD
- 2026-12-14: 395.28905512911984USD
- 2026-12-15: 382.1983503818665USD
- 2026-12-16: 367.4770137493286USD
- 2026-12-17: 365.37464598184204USD
- 2026-12-18: 356.78590983407594USD
- 2026-12-19: 370.06207059732054USD
- 2026-12-20: 352.6101900697632USD
- 2026-12-21: 364.30973658407595USD
- 2026-12-22: 382.72080433447263USD
- 2026-12-23: 496.59430181588743USD
- 2026-12-24: 459.5849414596252USD
- 2026-12-25: 472.521042833313USD
- 2026-12-26: 482.6685687706604USD
- 2026-12-27: 478.0699943227844USD
- 2026-12-28: 478.0699943227844USD
- 2026-12-29: 459.5849414596252USD
- 2026-12-30: 459.5849414596252USD
- 2026-12-31: 489.95162925485226USD
- 2027-01-01: 496.59430181588743USD
- 2027-01-02: 470.6183838460693USD
- 2027-01-03: 452.39821469467165USD
- 2027-01-04: 346.05633366018674USD
- 2027-01-05: 346.05633366018674USD
- 2027-01-06: 386.3503608939514USD
Questa struttura offre trasferimenti dall'aeroporto (possono essere previsti supplementi). Contatta la struttura 72 ore prima dell'arrivo per organizzare il servizio, utilizzando i recapiti riportati sulla conferma della prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- I bambini sotto i 18 anni non sono ammessi in questa struttura per soli adulti.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
- Per la sicurezza dei viaggiatori, gli ospiti possono accedere alle loro camere con un dispositivo mobile.
Dati dell'attività
Codice di registrazione della struttura 08211392
- Navetta per l'aeroporto: 1 MXN per veicolo (andata e ritorno, massimo 4 persone)
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio valet
Spiaggia privata
Giardino
Nightclub
Biliardo
Ecotour in loco
Attività
Spiaggia privata
Giardino
Nightclub
Biliardo
Ecotour in loco
Servizi fitness
Arcade/Game Room
Full-Service Spa
Games
Mobili da esterno
Spa Services (on site)
Terrazza
Internet
Wi-fi gratuito
Parcheggio
Parcheggio valet
Airport Transportation (surcharge)
Parking (Self) (free)
Parking (Secured)
Parking (Uncovered)
Informazioni generali
Colazione gratuita
Smoke-Free Property
Not Wheelchair Accessible
Wheelchairs Available (on site)
Servizi
Deposito bagagli
24-Hour Front Desk
Tours/Ticket Assistance