Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive
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514 USD
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Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Immergiti in una delle 6 piscine all'aperto, prima di rilassarti al sole in spiaggia.
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Immergiti in una delle 6 piscine all'aperto, prima di rilassarti al sole in spiaggia.
Servizi per le aziende
Potrai usufruire di un business center, check-in veloce e check-out veloce. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Visita The Nest, il ristorante di Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive, o approfitta di uno snack bar in loco. Incontra gli altri ospiti al cocktail di benvenuto offerto tutti i giorni. 18 bar/lounge, 2 bar sulla spiaggia e 3 bar sull'acqua ti garantiscono drink sempre freschi. La colazione completa viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:00.
Camere
Regalati un soggiorno indimenticabile in una delle 170 camere con stile personalizzato della struttura, complete di vasche idromassaggio private interne e Smart TV. Le camere sono dotate di balcone attrezzato. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di combinazione doccia/vasca, vasca idromassaggio e soffione a pioggia.
Posizione
Da Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive sul mare di Kantenah con meno di 10 minuti al volante potrai raggiungere Spiaggia di Akumal e Spiaggia di Xpu-ha.
Nelle vicinanze
Spiaggia di Xpu-ha(4.1 miglia)
Cenote Tajma Ha(4.2 miglia)
Ecopark Kantun Chi(4.4 miglia)
Dolina Cenote Cristalino(4.6 miglia)
Cenote Azul(4.7 miglia)
Cenote Giardino dell'Eden(5.1 miglia)
Grotta Cenote Chikinha(5.4 miglia)
Puerto Aventuras Golf Club(6 miglia)
Porto di Puerto Aventuras(6.4 miglia)
Museo CEDAM(6.4 miglia)
Hekab Be Biblioteca(6.4 miglia)
Fatima Bay(6.6 miglia)
Centro Ecológico Akumal(6.6 miglia)
Spiaggia di Oasis(6.7 miglia)
Spiaggia di Akumal(6.7 miglia)
Aeroporto Internazionale di Cozumel (CZM)(29.7 miglia)
Aeroporto internazionale di Tulum (TQO)(47.1 miglia)
Aeroporto Internazionale di Cancún (CUN)(53.2 miglia)
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Banco escursioni
Posizione
Carr. Federal Chetumal Puerto Juarez KM 256 100 Mz 005 y 021 Lt. 014 y 017, Kantenah, Solidaridad, Quintana Roo, Messico
Spiaggia di Xpu-ha (4.1 miglia)
Cenote Tajma Ha (4.2 miglia)
Ecopark Kantun Chi (4.4 miglia)
Dolina Cenote Cristalino (4.6 miglia)
Cenote Azul (4.7 miglia)
Cenote Giardino dell'Eden (5.1 miglia)
Opzioni camera
9
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
5
Family Selection Junior Suite Single Use
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
452 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
6
Camera Junior, letti multipli
Dettagli della camera
2 Letti Matrimoniali Alla Francese
e 1 Divano Letto
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
5
Family Selection Junior Suite Swim Out (Up to 2 kids FREE under 17 years)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
e 1 Divano Letto
Posti letto: 3
452 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoPiscina privataVasca idromassaggio privata interna
5
Family Selection Junior Suite Rooftop Private Pool Single Use
Dettagli della camera
2 Letti Matrimoniali Alla Francese
e 1 Divano Letto
1109 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separatoPiscina privataVasca idromassaggio privata interna
6
Camera Junior
Dettagli della camera
2 Letti Matrimoniali Alla Francese
e 1 Divano Letto
Posti letto: 3
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
5
Family Selection Junior Suite (Up to 2 kids FREE under 17years)
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 3
452 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
5
Family Selection Junior Suite Swim Out Single Use
Dettagli della camera
2 Letti Matrimoniali Alla Francese
e 1 Divano Letto
452 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoPiscina privataVasca idromassaggio privata interna
6
Family Selection Suite Beachfront Single Use
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
1109 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separatoVasca idromassaggio privata internaVasca spa privata
7
Suite, terrazzo
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 3
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
5
Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
e 1 Divano Letto
Posti letto: 3
1109 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separatoPiscina privataVasca idromassaggio privata interna
6
Suite, di fronte alla spiaggia
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 3
1109 ft²
BalconeAria condizionataWi-Fi (gratuito)Soggiorno separatoVasca idromassaggio privata internaVasca spa privata
9
Suite, vista mare
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
Posti letto: 3
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
7
Suite, 1 camera da letto, terrazzo
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Divano Letto
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
Recensioni degli ospiti su Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive
9.1
Favoloso
Sulla base di 309 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Il Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive è un resort ampio e orientato alle famiglie, con giardini lussureggianti, camere moderne, personale attento e maggiordomi, e molte attività per bambini, anche se la qualità del cibo e la logistica interna possono essere variabili.
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Cosa pensano gli ospiti
Il Family Selection at Grand Palladium Kantenah Resort & Spa - All Inclusive è un resort ampio e orientato alle famiglie, con giardini lussureggianti, camere moderne, personale attento e maggiordomi, e molte attività per bambini, anche se la qualità del cibo e la logistica interna possono essere variabili.
Le famiglie apprezzano in particolare le aree dedicate al Family Selection – piscina e spiaggia privata, kids’ club e numerose attività – mentre le piscine principali possono essere affollate o profonde e i lettini vanno presi presto. I pareri sul cibo sono contrastanti: molti hanno gradito le opzioni à la carte e The Nest, ma altri hanno trovato i buffet mediocri o freddi, le scelte vegetariane limitate, le bevande annacquate e lunghe attese per le prenotazioni o i tavoli, con alcune segnalazioni di disturbi di stomaco. L'organizzazione è a volte incostante, con diverse segnalazioni di check-in lenti, approcci insistenti per la vendita di pacchetti vacanza e occasionali problemi con i trasporti o l'app. Aspettatevi un soggiorno vivace e adatto alle famiglie, con vantaggi eccezionali per i bambini, se apprezzate la varietà più che la perfezione culinaria e una logistica impeccabile.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Resort molto grande con diverse piscine (tra cui un'area Family Selection), un parco acquatico, un kids’ club, intrattenimento e navette per spostarsi. Le piscine principali possono essere affollate o profonde, i lettini vanno presi presto e alcuni servizi o orari spa potrebbero non essere disponibili.
Recensioni degli ospiti correlate
8
Heather
15 giu 2025
·
Soggiorno di 6 notti
We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!
We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!
10
Brittany Rae
13 gen 2025
·
Soggiorno di 7 notti
We stayed at the Grand Palladium Kantenah in the Family Selection portion of the resort for a week with two other families over New Years. The had a great New Year’s party for the family on the beach and overall our stay was great. What is great about the resort: - Family Selection allowed you to access the entire resort and all restaurants -The Nest buffet for breakfast was by far the best. El Gran Azul didn’t have as many options for breakfast but was good for lunch. -Es Niu at the Family Selection pool was great for lunch as well -temporary pool side grills were set up on certain days and food was great - kids enjoyed the bowling and the Wibit in the Colonial Pool but both were for an extra charge -beach in front of the family selection was great! Soft sand with little coral/rocks & could see fish in the water - Helios at the TRS section had by far the best lunch buffet -white sands pool was the best What could be improved: -it was difficult to get reservations for our group at the a la cartes (group of 12) -it was almost impossible to get chairs at the colonial pool even when you showed up at 8:30am - The Nest we waited over 2 hours for our food including one of the children in our group who had allergies and couldn’t eat from the buffet - Le Adelita - the food was not good. The fish smelled and was not fresh and no one enjoyed/finished their meal - Las Olas for lunch - hotdogs had congealed fat on them and not many options -Colonial pool was too deep.
We stayed at the Grand Palladium Kantenah in the Family Selection portion of the resort for a week with two other families over New Years. The had a great New Year’s party for the family on the beach and overall our stay was great. What is great about the resort: - Family Selection allowed you to access the entire resort and all restaurants -The Nest buffet for breakfast was by far the best. El Gran Azul didn’t have as many options for breakfast but was good for lunch. -Es Niu at the Family Selection pool was great for lunch as well -temporary pool side grills were set up on certain days and food was great - kids enjoyed the bowling and the Wibit in the Colonial Pool but both were for an extra charge -beach in front of the family selection was great! Soft sand with little coral/rocks & could see fish in the water - Helios at the TRS section had by far the best lunch buffet -white sands pool was the best What could be improved: -it was difficult to get reservations for our group at the a la cartes (group of 12) -it was almost impossible to get chairs at the colonial pool even when you showed up at 8:30am - The Nest we waited over 2 hours for our food including one of the children in our group who had allergies and couldn’t eat from the buffet - Le Adelita - the food was not good. The fish smelled and was not fresh and no one enjoyed/finished their meal - Las Olas for lunch - hotdogs had congealed fat on them and not many options -Colonial pool was too deep.
8
Teighlor J
6 apr 2025
·
Soggiorno di 8 notti
We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.
We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.
10
oscar
22 ott 2025
·
Soggiorno di 1 notte
It’s a very large hotel with facilities that aren’t new but are in very good condition. There’s some wear and tear, but it’s normal for its age and the high guest traffic. The staff is very attentive and helpful. We had the chance to stay in one of the villas with butler service, and that was a huge plus because they truly assist with everything! One point to consider: the restaurant by the pool is open-air, and many animals such as birds and coatis enter it. This is somewhat unsanitary since they climb onto tables to eat leftover food, and the staff has limited ability to keep them away. There are also placemats placed on the tables that are never changed and are rarely, if ever, cleaned — which, combined with the presence of those animals, could pose a health risk. If you’re traveling with children, I think this is one of the best options you can find in the area, as the hotel is not only designed but also operated to ensure kids have a great time. It offers excellent facilities for them, such as a swimming pool, a water park, and a lovely kids’ club, as well as multiple well-organized activities.
It’s a very large hotel with facilities that aren’t new but are in very good condition. There’s some wear and tear, but it’s normal for its age and the high guest traffic. The staff is very attentive and helpful. We had the chance to stay in one of the villas with butler service, and that was a huge plus because they truly assist with everything! One point to consider: the restaurant by the pool is open-air, and many animals such as birds and coatis enter it. This is somewhat unsanitary since they climb onto tables to eat leftover food, and the staff has limited ability to keep them away. There are also placemats placed on the tables that are never changed and are rarely, if ever, cleaned — which, combined with the presence of those animals, could pose a health risk. If you’re traveling with children, I think this is one of the best options you can find in the area, as the hotel is not only designed but also operated to ensure kids have a great time. It offers excellent facilities for them, such as a swimming pool, a water park, and a lovely kids’ club, as well as multiple well-organized activities.
10
Jason
19 apr 2025
·
Soggiorno di 10 notti
This place was so amazing! Very clean, amazing and friendly staff. Food was hit and miss but overall really good. Bar drinks seem to be watered down a bit but really tasty. Our butler Daniela was over the top amazing and she is the main reason we will be returning. It’s a very large resort and the frequent carts going around make it very easy to get around. Nightly entertainment is great. Daily entertainment could use some work, especially for the teens 13-17. If the resort can keep the costs down, I can see this resort being fully booked year round. I highly recommend this resort to all my friends and family and anyone looking for a great time.
This place was so amazing! Very clean, amazing and friendly staff. Food was hit and miss but overall really good. Bar drinks seem to be watered down a bit but really tasty. Our butler Daniela was over the top amazing and she is the main reason we will be returning. It’s a very large resort and the frequent carts going around make it very easy to get around. Nightly entertainment is great. Daily entertainment could use some work, especially for the teens 13-17. If the resort can keep the costs down, I can see this resort being fully booked year round. I highly recommend this resort to all my friends and family and anyone looking for a great time.
10
Joelle
15 apr 2025
·
Soggiorno di 7 notti
Vacation April 2025 We’ve been to a few resorts in Mexico, The Grand Palladium Family Selection is the best so far!! The service with our Butlers was astounding. They were kind and very friendly and always at your service if you needed anything. The resort itself was very clean and welcoming, it was beautiful with so many amenities available. The buffets and a la carte restaurants were also very clean and the food always fresh with so many options available. The nighttime entertainment was so much fun for the whole family. There is always activities happening during the day with the junior club to keep the kids entertained. Already looking forward to return for our next vacation.
Vacation April 2025 We’ve been to a few resorts in Mexico, The Grand Palladium Family Selection is the best so far!! The service with our Butlers was astounding. They were kind and very friendly and always at your service if you needed anything. The resort itself was very clean and welcoming, it was beautiful with so many amenities available. The buffets and a la carte restaurants were also very clean and the food always fresh with so many options available. The nighttime entertainment was so much fun for the whole family. There is always activities happening during the day with the junior club to keep the kids entertained. Already looking forward to return for our next vacation.
10
Jeffrey
28 set 2025
·
Soggiorno di 6 notti
We just returned from 6 days at the Grand Palladium Kantenah Family selection and we have been sad all day, we miss it. This is a fantastic resort only outshined by the people that work there. They are the real reason to visit. Emmanuel, Luis and Rogelio are the best butlers, taking care of restaurant reservations (if you want, The NEST was the BEST with Keniya, Jorge, Antonio, Gustavo, Xcehl, Carla, Faranda to make sure you feel special!)The family selection option is totally worth it, with a private beach and bar (with Joel and Danny to take care of everything) pool with restaurant and bar, and the dining room (NEST) for breakfast and dinner with buffet and menu options. We were lucky enough to get a beach side room with a private rooftop pool in Villa 40, the best building by far. Sitting in the pool, listening to waves and looking out to the ocean over palm tree tops is serious rock star living. Highly recommended. The beach is wide with plenty of chairs with umbrella huts, never an issue finding shade. Main pool shade was more difficult at times, but not impossible. And that pool is great, huge with a water park feature my kids loved! The family selection pool is nice as well, smaller for little kids, but still big enough for some space. Food is good and plentiful, even little buffets pop up at the main pool. Nice boardwalk through eco zones with trees and animals in nature between buildings that's fun. My family really felt special here, thank you Grand Palladium!
We just returned from 6 days at the Grand Palladium Kantenah Family selection and we have been sad all day, we miss it. This is a fantastic resort only outshined by the people that work there. They are the real reason to visit. Emmanuel, Luis and Rogelio are the best butlers, taking care of restaurant reservations (if you want, The NEST was the BEST with Keniya, Jorge, Antonio, Gustavo, Xcehl, Carla, Faranda to make sure you feel special!)The family selection option is totally worth it, with a private beach and bar (with Joel and Danny to take care of everything) pool with restaurant and bar, and the dining room (NEST) for breakfast and dinner with buffet and menu options. We were lucky enough to get a beach side room with a private rooftop pool in Villa 40, the best building by far. Sitting in the pool, listening to waves and looking out to the ocean over palm tree tops is serious rock star living. Highly recommended. The beach is wide with plenty of chairs with umbrella huts, never an issue finding shade. Main pool shade was more difficult at times, but not impossible. And that pool is great, huge with a water park feature my kids loved! The family selection pool is nice as well, smaller for little kids, but still big enough for some space. Food is good and plentiful, even little buffets pop up at the main pool. Nice boardwalk through eco zones with trees and animals in nature between buildings that's fun. My family really felt special here, thank you Grand Palladium!
8
KRISTIN
19 feb 2024
·
Soggiorno di 7 notti
The family selection of this resort is great. They have some very nice upgrades and the staff is wonderful. We had a swim up room which was great - the butler was a plus as well. Once you go outside the family selection things deteriorate: it’s very crowded and not as clean. The bathrooms smelled horrible and we could not use the main pool (over crowded and dirty with no services). The family selection has two restaurants as of now: this is not enough. We need a buffet option frequently as our children are very particular. There’s not buffet for lunch or dinner at this time so we had to use the resorts other options. They were not good; long wait times for tables and the food was average at best. The reservation dining was a little better. If you’re looking for a beach to swim this is it (at least during the time we went mid February). The water was very rough. The beach is relatively small too. Overall the family selection was nice but they need more beach space and more restaurants.
The family selection of this resort is great. They have some very nice upgrades and the staff is wonderful. We had a swim up room which was great - the butler was a plus as well. Once you go outside the family selection things deteriorate: it’s very crowded and not as clean. The bathrooms smelled horrible and we could not use the main pool (over crowded and dirty with no services). The family selection has two restaurants as of now: this is not enough. We need a buffet option frequently as our children are very particular. There’s not buffet for lunch or dinner at this time so we had to use the resorts other options. They were not good; long wait times for tables and the food was average at best. The reservation dining was a little better. If you’re looking for a beach to swim this is it (at least during the time we went mid February). The water was very rough. The beach is relatively small too. Overall the family selection was nice but they need more beach space and more restaurants.
10
GERALDINE
7 lug 2024
·
Soggiorno di 10 notti
We had a wonderful time. Amazing swimming pools, plenty of bars and restaurants, very good food with plenty of choice, room spacious, modern and comfortable, staff very nice, plenty of activities. Just be aware that sound insulation isn’t very good and the beach has some weeds (cleaned every day though).
We had a wonderful time. Amazing swimming pools, plenty of bars and restaurants, very good food with plenty of choice, room spacious, modern and comfortable, staff very nice, plenty of activities. Just be aware that sound insulation isn’t very good and the beach has some weeds (cleaned every day though).
10
Ksenia
6 apr 2025
·
Soggiorno di 7 notti
The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area
The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Camere e giardini sono generalmente molto puliti e ben tenuti. Alcuni ospiti hanno notato la presenza di insetti (formiche, scarafaggi), odori sgradevoli nei bagni pubblici e fauna selvatica sui tavoli dei ristoranti all'aperto.
Recensioni degli ospiti correlate
8
Carey
6 giu 2025
·
Soggiorno di 4 notti
The property was beautiful, 10 out of 10! You can spend all day exploring. It's huge! The beach has a lot of seaweed and smells like dead fish. The property was very clean. However, I had two cockroaches in my room and one on my table at dinner. The service was mostly wonderful, except when the bartenders were busy, which was understandable but sometimes they were even rude.
The property was beautiful, 10 out of 10! You can spend all day exploring. It's huge! The beach has a lot of seaweed and smells like dead fish. The property was very clean. However, I had two cockroaches in my room and one on my table at dinner. The service was mostly wonderful, except when the bartenders were busy, which was understandable but sometimes they were even rude.
10
Theodore
27 ago 2025
·
Soggiorno di 5 notti
The staff at this property is warm, inviting and very helpful. They will go out of their way to make sure your every need is met as best as possible. The rooms and facilities are very clean and well kept. The property itself has many beautiful buildings, landscaping and Koi ponds. We really enjoyed our stay and will miss the awesome hospitality!
The staff at this property is warm, inviting and very helpful. They will go out of their way to make sure your every need is met as best as possible. The rooms and facilities are very clean and well kept. The property itself has many beautiful buildings, landscaping and Koi ponds. We really enjoyed our stay and will miss the awesome hospitality!
10
Angel Alfredo
1 giu 2025
·
Soggiorno di 6 notti
Rooms size are great. building on great condition, pools are clean. Close to the bars, restaurant, and other options of food,. Grat room services, the beach is close to the room. Transportation is always on time to arrive to the others hotels. I would like to back and paid for VIP area. All the areas are clean, room services for clean and assitant are the best. All in the room is include, beers, waters, candies, water, etc. Restaurant like Bahia & Brasa, EL Dorado are the best and for show and restaurant Bravo is the best.
Rooms size are great. building on great condition, pools are clean. Close to the bars, restaurant, and other options of food,. Grat room services, the beach is close to the room. Transportation is always on time to arrive to the others hotels. I would like to back and paid for VIP area. All the areas are clean, room services for clean and assitant are the best. All in the room is include, beers, waters, candies, water, etc. Restaurant like Bahia & Brasa, EL Dorado are the best and for show and restaurant Bravo is the best.
10
oscar
22 ott 2025
·
Soggiorno di 1 notte
It’s a very large hotel with facilities that aren’t new but are in very good condition. There’s some wear and tear, but it’s normal for its age and the high guest traffic. The staff is very attentive and helpful. We had the chance to stay in one of the villas with butler service, and that was a huge plus because they truly assist with everything! One point to consider: the restaurant by the pool is open-air, and many animals such as birds and coatis enter it. This is somewhat unsanitary since they climb onto tables to eat leftover food, and the staff has limited ability to keep them away. There are also placemats placed on the tables that are never changed and are rarely, if ever, cleaned — which, combined with the presence of those animals, could pose a health risk. If you’re traveling with children, I think this is one of the best options you can find in the area, as the hotel is not only designed but also operated to ensure kids have a great time. It offers excellent facilities for them, such as a swimming pool, a water park, and a lovely kids’ club, as well as multiple well-organized activities.
It’s a very large hotel with facilities that aren’t new but are in very good condition. There’s some wear and tear, but it’s normal for its age and the high guest traffic. The staff is very attentive and helpful. We had the chance to stay in one of the villas with butler service, and that was a huge plus because they truly assist with everything! One point to consider: the restaurant by the pool is open-air, and many animals such as birds and coatis enter it. This is somewhat unsanitary since they climb onto tables to eat leftover food, and the staff has limited ability to keep them away. There are also placemats placed on the tables that are never changed and are rarely, if ever, cleaned — which, combined with the presence of those animals, could pose a health risk. If you’re traveling with children, I think this is one of the best options you can find in the area, as the hotel is not only designed but also operated to ensure kids have a great time. It offers excellent facilities for them, such as a swimming pool, a water park, and a lovely kids’ club, as well as multiple well-organized activities.
4
Piedad
1 gen 2024
·
Soggiorno di 4 notti
A very honest opinion - Check in done wrong ( billing ) - Room was not ready had to wait almost 2 hours - TV never worked right on my room nor my daughters room - Great lack of personnel on all the areas -Paid $800 dollars x night for 1 person and to get a drink at the pool or the beach had to walk to the bars and stand on long lines . Very few waiters available to serve. -No one pool is heated -Buffets are ok. but this hotel can’t call themselves “gourmet” -The most terrible meal we had was at The Nest . 6 orders all of them bad to really bad. -Public Restrooms NEEDS attention. Rounds of cleaning -Check out an ordeal due to their mistake when I checked in. Almost lost my transportation due to their negligence -Worked as a manager for 2 resorts and I can tell quickly that they have a real problem of management - My daughters room bill was showing charges they never made ( wine, laundry) check your bills! For $800 dollars per night I expect another level of service and quality on the food & beverage department -Really BAD internet
A very honest opinion - Check in done wrong ( billing ) - Room was not ready had to wait almost 2 hours - TV never worked right on my room nor my daughters room - Great lack of personnel on all the areas -Paid $800 dollars x night for 1 person and to get a drink at the pool or the beach had to walk to the bars and stand on long lines . Very few waiters available to serve. -No one pool is heated -Buffets are ok. but this hotel can’t call themselves “gourmet” -The most terrible meal we had was at The Nest . 6 orders all of them bad to really bad. -Public Restrooms NEEDS attention. Rounds of cleaning -Check out an ordeal due to their mistake when I checked in. Almost lost my transportation due to their negligence -Worked as a manager for 2 resorts and I can tell quickly that they have a real problem of management - My daughters room bill was showing charges they never made ( wine, laundry) check your bills! For $800 dollars per night I expect another level of service and quality on the food & beverage department -Really BAD internet
10
Jason
19 apr 2025
·
Soggiorno di 10 notti
This place was so amazing! Very clean, amazing and friendly staff. Food was hit and miss but overall really good. Bar drinks seem to be watered down a bit but really tasty. Our butler Daniela was over the top amazing and she is the main reason we will be returning. It’s a very large resort and the frequent carts going around make it very easy to get around. Nightly entertainment is great. Daily entertainment could use some work, especially for the teens 13-17. If the resort can keep the costs down, I can see this resort being fully booked year round. I highly recommend this resort to all my friends and family and anyone looking for a great time.
This place was so amazing! Very clean, amazing and friendly staff. Food was hit and miss but overall really good. Bar drinks seem to be watered down a bit but really tasty. Our butler Daniela was over the top amazing and she is the main reason we will be returning. It’s a very large resort and the frequent carts going around make it very easy to get around. Nightly entertainment is great. Daily entertainment could use some work, especially for the teens 13-17. If the resort can keep the costs down, I can see this resort being fully booked year round. I highly recommend this resort to all my friends and family and anyone looking for a great time.
10
Stephanie Lynn
17 ott 2025
·
Soggiorno di 5 notti
This resort was very clean, the staff was friendly and always available. The only negative was all of the mosquitos
This resort was very clean, the staff was friendly and always available. The only negative was all of the mosquitos
8
KRISTIN
19 feb 2024
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Soggiorno di 7 notti
The family selection of this resort is great. They have some very nice upgrades and the staff is wonderful. We had a swim up room which was great - the butler was a plus as well. Once you go outside the family selection things deteriorate: it’s very crowded and not as clean. The bathrooms smelled horrible and we could not use the main pool (over crowded and dirty with no services). The family selection has two restaurants as of now: this is not enough. We need a buffet option frequently as our children are very particular. There’s not buffet for lunch or dinner at this time so we had to use the resorts other options. They were not good; long wait times for tables and the food was average at best. The reservation dining was a little better. If you’re looking for a beach to swim this is it (at least during the time we went mid February). The water was very rough. The beach is relatively small too. Overall the family selection was nice but they need more beach space and more restaurants.
The family selection of this resort is great. They have some very nice upgrades and the staff is wonderful. We had a swim up room which was great - the butler was a plus as well. Once you go outside the family selection things deteriorate: it’s very crowded and not as clean. The bathrooms smelled horrible and we could not use the main pool (over crowded and dirty with no services). The family selection has two restaurants as of now: this is not enough. We need a buffet option frequently as our children are very particular. There’s not buffet for lunch or dinner at this time so we had to use the resorts other options. They were not good; long wait times for tables and the food was average at best. The reservation dining was a little better. If you’re looking for a beach to swim this is it (at least during the time we went mid February). The water was very rough. The beach is relatively small too. Overall the family selection was nice but they need more beach space and more restaurants.
10
GERALDINE
7 lug 2024
·
Soggiorno di 10 notti
We had a wonderful time. Amazing swimming pools, plenty of bars and restaurants, very good food with plenty of choice, room spacious, modern and comfortable, staff very nice, plenty of activities. Just be aware that sound insulation isn’t very good and the beach has some weeds (cleaned every day though).
We had a wonderful time. Amazing swimming pools, plenty of bars and restaurants, very good food with plenty of choice, room spacious, modern and comfortable, staff very nice, plenty of activities. Just be aware that sound insulation isn’t very good and the beach has some weeds (cleaned every day though).
8
Tyra
13 mar 2025
·
Soggiorno di 4 notti
Great view, walking distance to the beach, great service. Abraham, our butler, was great. Very attentive and took care of the little details so I could relax. My only feedback was the ants in our room ruined room service and the buffets during the day weren’t great.
Great view, walking distance to the beach, great service. Abraham, our butler, was great. Very attentive and took care of the little details so I could relax. My only feedback was the ants in our room ruined room service and the buffets during the day weren’t great.
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Camere
Camere rinnovate e moderne – in particolare le swim-up e le suite con vista sull'oceano – sono confortevoli e apprezzate, con un ottimo A/C e alcune opzioni di rilievo come le piscine sul tetto. Tra i punti deboli ci sono i bagni compatti con poco spazio sul lavandino e illuminazione limitata, la mancanza occasionale di servizi e le terrazze delle camere swim-out esposte al sole.
Recensioni degli ospiti correlate
8
Rick Edward
27 apr 2025
·
Soggiorno di 7 notti
Our room was nice, except that the swim out deck was in direct sun from early afternoon until sundown, so was virtually unusable for anything except drying clothes. If you are going with young kids, the Family Selection is a good area. They start you off with beach toys and candies in the room; candy depots everywhere are cool if you keep track of how much your kids eat. Excellent activities are available and the staff are really kind to children. We chose the Family Selection so our granddaughter could come to our room and swim. Might not choose it again. The staff were mostly excellent. Our butler, Erick, handled all our reservations and additional requests. We came back to our room one morning while housekeeping was there. I witnessed my coffee cup being cleaned in the bathroom with a facecloth … presumably rinsed with sink water, rather than a replacement. We also spent two days with no hand towels … a minor inconvenience, but pretty basic stuff. Pools were good. The White sands pool is walkable for most people, the Colonial is about 5’ deep in most areas, so a little harder for shorter people (like me). Restaurants were hit and miss … although mostly hits. Italian, Helio, Sushi show, were all amazing. El Dorado steak was a little disappointing, but my wife said her salmon was amazing. The beach sandwich bar is pretty gross. I chose a hot dog as my best option. However, all of our other dining experiences were somewhere between good and fabulous.
Our room was nice, except that the swim out deck was in direct sun from early afternoon until sundown, so was virtually unusable for anything except drying clothes. If you are going with young kids, the Family Selection is a good area. They start you off with beach toys and candies in the room; candy depots everywhere are cool if you keep track of how much your kids eat. Excellent activities are available and the staff are really kind to children. We chose the Family Selection so our granddaughter could come to our room and swim. Might not choose it again. The staff were mostly excellent. Our butler, Erick, handled all our reservations and additional requests. We came back to our room one morning while housekeeping was there. I witnessed my coffee cup being cleaned in the bathroom with a facecloth … presumably rinsed with sink water, rather than a replacement. We also spent two days with no hand towels … a minor inconvenience, but pretty basic stuff. Pools were good. The White sands pool is walkable for most people, the Colonial is about 5’ deep in most areas, so a little harder for shorter people (like me). Restaurants were hit and miss … although mostly hits. Italian, Helio, Sushi show, were all amazing. El Dorado steak was a little disappointing, but my wife said her salmon was amazing. The beach sandwich bar is pretty gross. I chose a hot dog as my best option. However, all of our other dining experiences were somewhere between good and fabulous.
10
Nestor
14 mag 2024
·
Soggiorno di 5 notti
Restaurants are pretty good. Pools are very hot at this time and no shades inside the pools. Best restaurant was the Nest for breakfast and dinner. Butler Guillermo and Deimi were amazing. Whatever I asked for I got whithin a few minutes. Beach was rough with sargassum at least during these days. Large property be ready to walk a lot. Room with swimout pool is small but very nice, bed very comfortable.
Restaurants are pretty good. Pools are very hot at this time and no shades inside the pools. Best restaurant was the Nest for breakfast and dinner. Butler Guillermo and Deimi were amazing. Whatever I asked for I got whithin a few minutes. Beach was rough with sargassum at least during these days. Large property be ready to walk a lot. Room with swimout pool is small but very nice, bed very comfortable.
10
Tyler
25 mar 2024
·
Soggiorno di 7 notti
We got a room upgrade to the swim up room and everything was so wonderful. the food, drinks, pools, staff, butlers, shows and everything. even at the buffet "nest" you can still order off the menu as well. great options and super clean. really nice place to stay.
We got a room upgrade to the swim up room and everything was so wonderful. the food, drinks, pools, staff, butlers, shows and everything. even at the buffet "nest" you can still order off the menu as well. great options and super clean. really nice place to stay.
6
Jatin
1 dic 2025
·
Soggiorno di 4 notti
The uograded room in building 40 had an amazing view. Rooms were recently renovated with modern look and feel. VEGETARIANS BEWARE! VERY LIMITED SELECTION.... Even the formal dinner restaurants were subpar at accommodating vegetarians. Resort is lacking in quality and features and needs significant improvements compared to other 5-star resorts and other Grand Palladium properties I have stayed at before. The only savior for this trip was the upgraded room with an ocenfront view.
The uograded room in building 40 had an amazing view. Rooms were recently renovated with modern look and feel. VEGETARIANS BEWARE! VERY LIMITED SELECTION.... Even the formal dinner restaurants were subpar at accommodating vegetarians. Resort is lacking in quality and features and needs significant improvements compared to other 5-star resorts and other Grand Palladium properties I have stayed at before. The only savior for this trip was the upgraded room with an ocenfront view.
6
romina
19 ott 2024
·
Soggiorno di 4 notti
The property is really nice but this resort is disjoined. The pool area and beach are nice and the staff is pleasant. The rooms although remodeled are not designed well. The bathroom area has little counter space and the lighting in the bathroom is awful. Room tight with no amenities. Was missing a hair dryer, umbrella, make up mirror didn't work. Would have been great for kids but it rained the whole time and without water activities not much to do. It was nice that they gave the kids little toys and things to play with, but it was on the last day. So they couldn't even use them. It was such a bummer for them. One scheduled to leave they were supposed to send for our bags. The bags were nowhere to be found. Also we're supposed to set for a little car to pick us up. That never happened. Food however was pretty good. Just kind of overall bummer of a trip.
The property is really nice but this resort is disjoined. The pool area and beach are nice and the staff is pleasant. The rooms although remodeled are not designed well. The bathroom area has little counter space and the lighting in the bathroom is awful. Room tight with no amenities. Was missing a hair dryer, umbrella, make up mirror didn't work. Would have been great for kids but it rained the whole time and without water activities not much to do. It was nice that they gave the kids little toys and things to play with, but it was on the last day. So they couldn't even use them. It was such a bummer for them. One scheduled to leave they were supposed to send for our bags. The bags were nowhere to be found. Also we're supposed to set for a little car to pick us up. That never happened. Food however was pretty good. Just kind of overall bummer of a trip.
8
Heather
15 giu 2025
·
Soggiorno di 6 notti
We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!
We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!
10
Angel Alfredo
1 giu 2025
·
Soggiorno di 6 notti
Rooms size are great. building on great condition, pools are clean. Close to the bars, restaurant, and other options of food,. Grat room services, the beach is close to the room. Transportation is always on time to arrive to the others hotels. I would like to back and paid for VIP area. All the areas are clean, room services for clean and assitant are the best. All in the room is include, beers, waters, candies, water, etc. Restaurant like Bahia & Brasa, EL Dorado are the best and for show and restaurant Bravo is the best.
Rooms size are great. building on great condition, pools are clean. Close to the bars, restaurant, and other options of food,. Grat room services, the beach is close to the room. Transportation is always on time to arrive to the others hotels. I would like to back and paid for VIP area. All the areas are clean, room services for clean and assitant are the best. All in the room is include, beers, waters, candies, water, etc. Restaurant like Bahia & Brasa, EL Dorado are the best and for show and restaurant Bravo is the best.
8
Dennis
19 mar 2025
·
Soggiorno di 7 notti
The resort is absolutely beautiful! The beach was so amazing. Pools were great too. Food was decent. Hard to get dinner reservations to the restaurants and service was slow. Rooms were always clean and well stocked. We had a butler we could text any time and they would be so helpful. Overall, great trip
The resort is absolutely beautiful! The beach was so amazing. Pools were great too. Food was decent. Hard to get dinner reservations to the restaurants and service was slow. Rooms were always clean and well stocked. We had a butler we could text any time and they would be so helpful. Overall, great trip
10
Jeffrey
28 set 2025
·
Soggiorno di 6 notti
We just returned from 6 days at the Grand Palladium Kantenah Family selection and we have been sad all day, we miss it. This is a fantastic resort only outshined by the people that work there. They are the real reason to visit. Emmanuel, Luis and Rogelio are the best butlers, taking care of restaurant reservations (if you want, The NEST was the BEST with Keniya, Jorge, Antonio, Gustavo, Xcehl, Carla, Faranda to make sure you feel special!)The family selection option is totally worth it, with a private beach and bar (with Joel and Danny to take care of everything) pool with restaurant and bar, and the dining room (NEST) for breakfast and dinner with buffet and menu options. We were lucky enough to get a beach side room with a private rooftop pool in Villa 40, the best building by far. Sitting in the pool, listening to waves and looking out to the ocean over palm tree tops is serious rock star living. Highly recommended. The beach is wide with plenty of chairs with umbrella huts, never an issue finding shade. Main pool shade was more difficult at times, but not impossible. And that pool is great, huge with a water park feature my kids loved! The family selection pool is nice as well, smaller for little kids, but still big enough for some space. Food is good and plentiful, even little buffets pop up at the main pool. Nice boardwalk through eco zones with trees and animals in nature between buildings that's fun. My family really felt special here, thank you Grand Palladium!
We just returned from 6 days at the Grand Palladium Kantenah Family selection and we have been sad all day, we miss it. This is a fantastic resort only outshined by the people that work there. They are the real reason to visit. Emmanuel, Luis and Rogelio are the best butlers, taking care of restaurant reservations (if you want, The NEST was the BEST with Keniya, Jorge, Antonio, Gustavo, Xcehl, Carla, Faranda to make sure you feel special!)The family selection option is totally worth it, with a private beach and bar (with Joel and Danny to take care of everything) pool with restaurant and bar, and the dining room (NEST) for breakfast and dinner with buffet and menu options. We were lucky enough to get a beach side room with a private rooftop pool in Villa 40, the best building by far. Sitting in the pool, listening to waves and looking out to the ocean over palm tree tops is serious rock star living. Highly recommended. The beach is wide with plenty of chairs with umbrella huts, never an issue finding shade. Main pool shade was more difficult at times, but not impossible. And that pool is great, huge with a water park feature my kids loved! The family selection pool is nice as well, smaller for little kids, but still big enough for some space. Food is good and plentiful, even little buffets pop up at the main pool. Nice boardwalk through eco zones with trees and animals in nature between buildings that's fun. My family really felt special here, thank you Grand Palladium!
10
A
4 set 2025
·
Soggiorno di 7 notti
Amazing stay Stayed in Villa 40 swim up suit Brilliant room lots of space Food was great Service was also great Cant wait.to go back Special shout to iur 3 concierge in Villa 40 for looking after us and making our stay so special
Amazing stay Stayed in Villa 40 swim up suit Brilliant room lots of space Food was great Service was also great Cant wait.to go back Special shout to iur 3 concierge in Villa 40 for looking after us and making our stay so special
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Servizio
Il personale e il servizio di maggiordomo sono spesso elogiati per la loro cordialità e disponibilità nel fornire assistenza per prenotazioni e richieste speciali. Alcuni ospiti hanno segnalato check-in lenti, difficoltà a ottenere prenotazioni, continue proposte per l'acquisto di pacchetti vacanza e una risposta discontinua o una scarsa coordinazione con la spa.
Recensioni degli ospiti correlate
6
nathan
11 ago 2024
·
Soggiorno di 7 notti
Took 2.5 hours to check in. The hotel did make it right after we told Expedia what happened and gave us complimentary Bali beds. We complained to the manager and she did nothing, until after we told Expedia. We did not receive any VIP access, as advertised. We paid to upgrade one of the rooms and the other two rooms received nothing. If we had not paid to upgrade to beach side, I couldn’t give them even an average rating. That was the only thing I liked about this resort, was the beach side The resort area was super clean, butlers were amazing, and grounds were pretty. We tipped well, so had good service. Thats about the only thing that went right. Three of us paid for massages and facials and we waited an hour to be called back. They forgot about us waiting and did not allow us to use the hydrotherapy at the spa. They apologized and told us we could come back and use the hydrotherapy, but at this point I was getting sick from food poisoning. I contracted a highly contagious bacterial infection called “Shigella” from this resort. This ultimately ruined the last two days of my vacation and sent me to the ER. I ate a hamburger at the White Sands pool. I was the only that ate at the pool bar in our group of nine and the only one who got sick. The health department in the USA has been in contact with me, as it’s super contagious. I’m on day 8 of being sick, and can’t go back to work until the bacteria has left my body. This resort cost me more than just vacation funds.
Took 2.5 hours to check in. The hotel did make it right after we told Expedia what happened and gave us complimentary Bali beds. We complained to the manager and she did nothing, until after we told Expedia. We did not receive any VIP access, as advertised. We paid to upgrade one of the rooms and the other two rooms received nothing. If we had not paid to upgrade to beach side, I couldn’t give them even an average rating. That was the only thing I liked about this resort, was the beach side The resort area was super clean, butlers were amazing, and grounds were pretty. We tipped well, so had good service. Thats about the only thing that went right. Three of us paid for massages and facials and we waited an hour to be called back. They forgot about us waiting and did not allow us to use the hydrotherapy at the spa. They apologized and told us we could come back and use the hydrotherapy, but at this point I was getting sick from food poisoning. I contracted a highly contagious bacterial infection called “Shigella” from this resort. This ultimately ruined the last two days of my vacation and sent me to the ER. I ate a hamburger at the White Sands pool. I was the only that ate at the pool bar in our group of nine and the only one who got sick. The health department in the USA has been in contact with me, as it’s super contagious. I’m on day 8 of being sick, and can’t go back to work until the bacteria has left my body. This resort cost me more than just vacation funds.
6
Amanvir
14 nov 2024
·
Soggiorno di 3 notti
The property over all is beautiful, the only issues we had is with smaller kids, we found it very inconvenient to have to take a shuttle to get around the resort. The shuttle system was very unorganized and was very limited, rarely came to pick people up. They should have signs on each shuttle so the guest know which one they can get on. The check in process took way too long, they only had one bell boy for the entire lobby. They need more staff to help. The shuttle service messed up as to which shuttle we were supposed to take to get to our room. It was very unorganized. We had some random guy call us in the morning saying please meet us at the main lobby for a special gift for our kids then when we went the lobby staff had no idea what we were talking about. Then the tourists bookers say yes come do a time share and try to do a presentation and did not give any gift. They called again the next morning saying the same thing like come down we have a gift for your kids. It was creepy. But over all the resort itself is very nice has good dinner options and drinks were great.
The property over all is beautiful, the only issues we had is with smaller kids, we found it very inconvenient to have to take a shuttle to get around the resort. The shuttle system was very unorganized and was very limited, rarely came to pick people up. They should have signs on each shuttle so the guest know which one they can get on. The check in process took way too long, they only had one bell boy for the entire lobby. They need more staff to help. The shuttle service messed up as to which shuttle we were supposed to take to get to our room. It was very unorganized. We had some random guy call us in the morning saying please meet us at the main lobby for a special gift for our kids then when we went the lobby staff had no idea what we were talking about. Then the tourists bookers say yes come do a time share and try to do a presentation and did not give any gift. They called again the next morning saying the same thing like come down we have a gift for your kids. It was creepy. But over all the resort itself is very nice has good dinner options and drinks were great.
10
Angel
3 lug 2025
·
Soggiorno di 7 notti
We stayed at the family selection Kantenah. Upon arrival everyone was amazing. We were a large group of 14. Our butlers were great and helped us make reservations at most restaurants to accommodate our entire party when possible. At check in Lenny was amazing and helped us every time we needed something. We had a few issues with our room but they were always understandable and got it resolved. Jonathan at the pool was amazing at getting us drinks everyday! The food was amazing at most restaurants. We had the most excellent service at the Nest restaurant night service from Daniel and Juan Poot. Our experience was great and service top tier. Thank you for our stay.
We stayed at the family selection Kantenah. Upon arrival everyone was amazing. We were a large group of 14. Our butlers were great and helped us make reservations at most restaurants to accommodate our entire party when possible. At check in Lenny was amazing and helped us every time we needed something. We had a few issues with our room but they were always understandable and got it resolved. Jonathan at the pool was amazing at getting us drinks everyday! The food was amazing at most restaurants. We had the most excellent service at the Nest restaurant night service from Daniel and Juan Poot. Our experience was great and service top tier. Thank you for our stay.
6
Jeremy
11 ago 2024
·
Soggiorno di 7 notti
I had some really great experiences and some not so great. We waited for almost an hour to get checked in, and then we were told our rooms were not ready, even after we arrived after the check in time. After checking in and almost immediately walking out of the lobby's doors we were approached by whom I thought was someone giving us a tour of the resort. Little did I know they were trying hard to sell my husband and I excursions, and dinner theaters tickets, and followed us everywhere we went. After a long flight, an hour of waiting to check in, being hassled like that is not acceptable. We then waited another hour and a half for our rooms to become ready. We then proceeded to get our bags and have a shuttle take us to our rooms and it was an unorganized mess trying to get a cart and a shuttle for us. We were pretty frustrated that first day with the check-in process, the time it took, and being hassled with just barely stepping foot out the door. Spa-massage was fantastic, I had to wait an hour to go back into my room though. We were suppose go get 2 hydrotherapy sessions each, 1 before the massage and one to use the next day. They had forgot about us, and we never ended up being able to use though due to time and my sister becoming sick. Food was excellent. I have a food allergy, and they were very attentive to that allergy. Do not eat at is the stand alone BBQ at White Sands Pool. My sister got Shigella from there and ended up in the ER and is still sick.
I had some really great experiences and some not so great. We waited for almost an hour to get checked in, and then we were told our rooms were not ready, even after we arrived after the check in time. After checking in and almost immediately walking out of the lobby's doors we were approached by whom I thought was someone giving us a tour of the resort. Little did I know they were trying hard to sell my husband and I excursions, and dinner theaters tickets, and followed us everywhere we went. After a long flight, an hour of waiting to check in, being hassled like that is not acceptable. We then waited another hour and a half for our rooms to become ready. We then proceeded to get our bags and have a shuttle take us to our rooms and it was an unorganized mess trying to get a cart and a shuttle for us. We were pretty frustrated that first day with the check-in process, the time it took, and being hassled with just barely stepping foot out the door. Spa-massage was fantastic, I had to wait an hour to go back into my room though. We were suppose go get 2 hydrotherapy sessions each, 1 before the massage and one to use the next day. They had forgot about us, and we never ended up being able to use though due to time and my sister becoming sick. Food was excellent. I have a food allergy, and they were very attentive to that allergy. Do not eat at is the stand alone BBQ at White Sands Pool. My sister got Shigella from there and ended up in the ER and is still sick.
10
Maria
5 apr 2025
·
Soggiorno di 6 notti
Nice resort, good food and nice pleasant butlers Emmanuel and Loius. It was nice vacation if you get family selection. Don't go to the membership sale travel club. They try to sell useless membership. Just a waste of time.
Nice resort, good food and nice pleasant butlers Emmanuel and Loius. It was nice vacation if you get family selection. Don't go to the membership sale travel club. They try to sell useless membership. Just a waste of time.
8
Sandra
19 giu 2025
·
Soggiorno di 7 notti
Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me!
Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me!
4
Shane
26 lug 2025
·
Soggiorno di 10 notti
It was huge and well kept around the grounds. We went when the seaweed was extreme however they did their best to keep it clean. The pools were nice and enjoyable and the food was… okay. The biggest issue was we had family selection VIP and yet felt like we had no benefits except a butler (who just was a concierge for the most part) the “vip” pool had rough edges and my kids and I all got extremely sick from it. I presume diapers full of poop from irresponsible parents swimming in there. It was gross. Another big issue was the pressure to upgrade our VIP with a better VIP. I mean why did we pay for it if it’s useless? Absolutely ridiculous waste of money. Learned my lesson to never pay for VIP at these resorts. Our main bar in the vip section was closed. The hammocks in our vip section empty and barren. The beach area abandoned. Overall I had a bad experience and will never invest in their resort again.
It was huge and well kept around the grounds. We went when the seaweed was extreme however they did their best to keep it clean. The pools were nice and enjoyable and the food was… okay. The biggest issue was we had family selection VIP and yet felt like we had no benefits except a butler (who just was a concierge for the most part) the “vip” pool had rough edges and my kids and I all got extremely sick from it. I presume diapers full of poop from irresponsible parents swimming in there. It was gross. Another big issue was the pressure to upgrade our VIP with a better VIP. I mean why did we pay for it if it’s useless? Absolutely ridiculous waste of money. Learned my lesson to never pay for VIP at these resorts. Our main bar in the vip section was closed. The hammocks in our vip section empty and barren. The beach area abandoned. Overall I had a bad experience and will never invest in their resort again.
4
Yana
27 lug 2025
·
Soggiorno di 7 notti
We were a party of 16 and it was very hard to make dinner reservations to eat all together, even at the buffet. The rooms are on the smaller side. The bathrooms have very little counter space. The staff doesnt try to accomedate with any request. Beach is not swimeable, too much sea weed.
We were a party of 16 and it was very hard to make dinner reservations to eat all together, even at the buffet. The rooms are on the smaller side. The bathrooms have very little counter space. The staff doesnt try to accomedate with any request. Beach is not swimeable, too much sea weed.
10
Daniel
5 ago 2025
·
Soggiorno di 6 notti
Butler service was amazing. Hotel grounds are amazing. Restaurants were great. Staff are awesome
Butler service was amazing. Hotel grounds are amazing. Restaurants were great. Staff are awesome
10
Jeffrey
28 set 2025
·
Soggiorno di 6 notti
We just returned from 6 days at the Grand Palladium Kantenah Family selection and we have been sad all day, we miss it. This is a fantastic resort only outshined by the people that work there. They are the real reason to visit. Emmanuel, Luis and Rogelio are the best butlers, taking care of restaurant reservations (if you want, The NEST was the BEST with Keniya, Jorge, Antonio, Gustavo, Xcehl, Carla, Faranda to make sure you feel special!)The family selection option is totally worth it, with a private beach and bar (with Joel and Danny to take care of everything) pool with restaurant and bar, and the dining room (NEST) for breakfast and dinner with buffet and menu options. We were lucky enough to get a beach side room with a private rooftop pool in Villa 40, the best building by far. Sitting in the pool, listening to waves and looking out to the ocean over palm tree tops is serious rock star living. Highly recommended. The beach is wide with plenty of chairs with umbrella huts, never an issue finding shade. Main pool shade was more difficult at times, but not impossible. And that pool is great, huge with a water park feature my kids loved! The family selection pool is nice as well, smaller for little kids, but still big enough for some space. Food is good and plentiful, even little buffets pop up at the main pool. Nice boardwalk through eco zones with trees and animals in nature between buildings that's fun. My family really felt special here, thank you Grand Palladium!
We just returned from 6 days at the Grand Palladium Kantenah Family selection and we have been sad all day, we miss it. This is a fantastic resort only outshined by the people that work there. They are the real reason to visit. Emmanuel, Luis and Rogelio are the best butlers, taking care of restaurant reservations (if you want, The NEST was the BEST with Keniya, Jorge, Antonio, Gustavo, Xcehl, Carla, Faranda to make sure you feel special!)The family selection option is totally worth it, with a private beach and bar (with Joel and Danny to take care of everything) pool with restaurant and bar, and the dining room (NEST) for breakfast and dinner with buffet and menu options. We were lucky enough to get a beach side room with a private rooftop pool in Villa 40, the best building by far. Sitting in the pool, listening to waves and looking out to the ocean over palm tree tops is serious rock star living. Highly recommended. The beach is wide with plenty of chairs with umbrella huts, never an issue finding shade. Main pool shade was more difficult at times, but not impossible. And that pool is great, huge with a water park feature my kids loved! The family selection pool is nice as well, smaller for little kids, but still big enough for some space. Food is good and plentiful, even little buffets pop up at the main pool. Nice boardwalk through eco zones with trees and animals in nature between buildings that's fun. My family really felt special here, thank you Grand Palladium!
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Posizione
Posizione fronte spiaggia in mezzo alla giungla, con abbondante fauna selvatica e giardini curati; il complesso è vasto e si basa sull'utilizzo di navette. Le opzioni al di fuori della struttura non sono facilmente raggiungibili a piedi e le alghe possono a volte compromettere la balneazione.
Recensioni degli ospiti correlate
8
Sara
12 apr 2025
·
Soggiorno di 8 notti
Property is huge! There are transportation drivers everywhere who will take you wherever you want to go.
Property is huge! There are transportation drivers everywhere who will take you wherever you want to go.
8
Ismael Saldana
7 giu 2025
·
Soggiorno di 4 notti
The room and facilities are new and great near Tulum. The pools and teens clud are also great. The butler service is not the best. I figured out that if I messaged him in Spanish, he could take up to two hours to respond but if I messaged him in English, he would respond much faster. The food variety was good but lacked flavor
The room and facilities are new and great near Tulum. The pools and teens clud are also great. The butler service is not the best. I figured out that if I messaged him in Spanish, he could take up to two hours to respond but if I messaged him in English, he would respond much faster. The food variety was good but lacked flavor
8
Nadia
8 lug 2024
·
Soggiorno di 4 notti
Beautiful property. Not too much to do at the resort, needs more nightlife and activities over all. Some staff was friendly and helpful but others... lets just say, they didnt want to be there. Nothing is within walking distance so a car would be great if you stay here. Most of the food options were good at the buffet. The restaurants (if youre able to book) are good too especially the Tepiyaki style one.
Beautiful property. Not too much to do at the resort, needs more nightlife and activities over all. Some staff was friendly and helpful but others... lets just say, they didnt want to be there. Nothing is within walking distance so a car would be great if you stay here. Most of the food options were good at the buffet. The restaurants (if youre able to book) are good too especially the Tepiyaki style one.
8
Heather
15 giu 2025
·
Soggiorno di 6 notti
We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!
We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!
10
Jennifer
26 giu 2025
·
Soggiorno di 7 notti
Beautiful jungle setting on the beach. Outstanding service.
Beautiful jungle setting on the beach. Outstanding service.
8
Teighlor J
6 apr 2025
·
Soggiorno di 8 notti
We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.
We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.
10
Craig
18 lug 2024
·
Soggiorno di 5 notti
We booked the Grand Palladium Family Selection while down the road at a different resort, praying it was better than where we were. Thank goodness it was! It was beautiful. We stayed 5 nights in a swim up room and it was great. The rooms are very modern and comfortable. The main pool was huge and the beach was wonderful. There was a lot to do to keep us entertained and busy. We would definitely go back.
We booked the Grand Palladium Family Selection while down the road at a different resort, praying it was better than where we were. Thank goodness it was! It was beautiful. We stayed 5 nights in a swim up room and it was great. The rooms are very modern and comfortable. The main pool was huge and the beach was wonderful. There was a lot to do to keep us entertained and busy. We would definitely go back.
10
MIREN
18 mar 2025
·
Soggiorno di 7 notti
We love coming to the Riviera Maya, but we have never been before to this resort. We stated at FS at Kantenah w two kids ages 9 and 5. We stayed at building 50 and loved the location. Close to the beach and across the FS pool and buffets The resort is stunning. Located within the jungle and mangroves, wildlife is everywhere, and our kids loooved it. We counted over 100 iguanas, saw a snake, agoutis, coatis and a basilisk lizard. Service is just out of this world, everywhere. From the people taking care of the grounds to the Buttler team. Daniela, Guillermo and Rogelio made our stay the most special. They were so helpful. Our kids got sick and helped us get the dr to the room, let us know when medication was ready, make sure that we had all we needed in the room all the time, informed us about the entertainment every day and surprised our kids with spectacular balloon art one night when we came back to the room. Lizbeth at the FS pool is the kindest, hard working and attentive waitress. Always making sure people were happy and served. Our days in the pool were always brightened by her service. Fernanda the FS manager is a star. Always checking around, making sure all is going well, helping tidy the areas, talking to customers, really made a difference to see a Manager so involved and caring. Room was perfect. So clean. After this, it will be hard to match. Absolutely a great week.
We love coming to the Riviera Maya, but we have never been before to this resort. We stated at FS at Kantenah w two kids ages 9 and 5. We stayed at building 50 and loved the location. Close to the beach and across the FS pool and buffets The resort is stunning. Located within the jungle and mangroves, wildlife is everywhere, and our kids loooved it. We counted over 100 iguanas, saw a snake, agoutis, coatis and a basilisk lizard. Service is just out of this world, everywhere. From the people taking care of the grounds to the Buttler team. Daniela, Guillermo and Rogelio made our stay the most special. They were so helpful. Our kids got sick and helped us get the dr to the room, let us know when medication was ready, make sure that we had all we needed in the room all the time, informed us about the entertainment every day and surprised our kids with spectacular balloon art one night when we came back to the room. Lizbeth at the FS pool is the kindest, hard working and attentive waitress. Always making sure people were happy and served. Our days in the pool were always brightened by her service. Fernanda the FS manager is a star. Always checking around, making sure all is going well, helping tidy the areas, talking to customers, really made a difference to see a Manager so involved and caring. Room was perfect. So clean. After this, it will be hard to match. Absolutely a great week.
8
Loretta Catherine
17 gen 2025
·
Soggiorno di 7 notti
Beautiful property and great stay! We loved the natural beach that had clean areas to swim and coral/fish and tide pools to explore. The food was average, some a la carte's better than others...we enjoyed the Japanese and Brazilian restaurants. Service was good overall. Some of the main pools were cold, but the family pool was nice...a bit busy with kids and toys mid-day though. We enjoyed the help from the butlers. Wish they had 2 Queen beds instead of double beds..it was tight for sleeping. Overall great experience.
Beautiful property and great stay! We loved the natural beach that had clean areas to swim and coral/fish and tide pools to explore. The food was average, some a la carte's better than others...we enjoyed the Japanese and Brazilian restaurants. Service was good overall. Some of the main pools were cold, but the family pool was nice...a bit busy with kids and toys mid-day though. We enjoyed the help from the butlers. Wish they had 2 Queen beds instead of double beds..it was tight for sleeping. Overall great experience.
10
Ksenia
6 apr 2025
·
Soggiorno di 7 notti
The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area
The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area
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Ristorazione
L'esperienza culinaria è contrastante: molti hanno apprezzato i ristoranti à la carte e The Nest, mentre altri hanno trovato i buffet mediocri o freddi, con scelte vegetariane limitate, bevande deboli e lunghe attese per i tavoli o le prenotazioni. Alcuni ospiti hanno segnalato malattie legate ai ristoranti a bordo piscina.
Recensioni degli ospiti correlate
8
Andrea
26 mar 2025
·
Soggiorno di 10 notti
We absolutely loved our stay at Grand Palladium Family Selection. Having the VIP butler services was an added upgrade that was absolutely worth it! They were all truly amazing, helpful and very friendly. The two recommendation our family would like to make is the dinning out options are sometimes confusing on the app. It looks like the buffet is open on the Palladium app and a couple times we arrived to the restaurants as there were closing which was frustrating. Having more mid-day (11am-1pm) dinning options would be great for family with teens! Haha! Another recommendation would be to make sure hot food is kept and served hot, not luke warm like we experience a few times. One of our family members experienced major stomach upset/fever etc by day 5 of our stay for 4 days and made the ability to do excursions Impossible. Maybe due to this issue? We do sincerely appreciate everything Palladium had to offer and we can’t wait to come back again one day soon! Mucho gracias!!!
We absolutely loved our stay at Grand Palladium Family Selection. Having the VIP butler services was an added upgrade that was absolutely worth it! They were all truly amazing, helpful and very friendly. The two recommendation our family would like to make is the dinning out options are sometimes confusing on the app. It looks like the buffet is open on the Palladium app and a couple times we arrived to the restaurants as there were closing which was frustrating. Having more mid-day (11am-1pm) dinning options would be great for family with teens! Haha! Another recommendation would be to make sure hot food is kept and served hot, not luke warm like we experience a few times. One of our family members experienced major stomach upset/fever etc by day 5 of our stay for 4 days and made the ability to do excursions Impossible. Maybe due to this issue? We do sincerely appreciate everything Palladium had to offer and we can’t wait to come back again one day soon! Mucho gracias!!!
8
Ismael Saldana
7 giu 2025
·
Soggiorno di 4 notti
The room and facilities are new and great near Tulum. The pools and teens clud are also great. The butler service is not the best. I figured out that if I messaged him in Spanish, he could take up to two hours to respond but if I messaged him in English, he would respond much faster. The food variety was good but lacked flavor
The room and facilities are new and great near Tulum. The pools and teens clud are also great. The butler service is not the best. I figured out that if I messaged him in Spanish, he could take up to two hours to respond but if I messaged him in English, he would respond much faster. The food variety was good but lacked flavor
8
Teighlor J
6 apr 2025
·
Soggiorno di 8 notti
We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.
We have visited several all inclusive resorts in Cancun and Riviera Maya. This resort is huge! Lots of walking to get to different places but a very well landscaped property. Perfect for families with small to teenage kiddos. Butlers were helpful with scheduling dinner reservations, but preferred to use whatsapp. Never really saw the Butlers during our stay. Food at the buffet was excellent. The Sushi and Brazilian restaurants were the best! The others were mediocre. Evening activities were a little cheesy. Awesome pools but very deep. Saving chairs at the pool became its own sport! Have to get up early to get a spot and be sure to leave some personal items as people had their spots taken multiple times. Beaches were full of seaweed but apparently this is seasonal from March-July which was a bummer. Overall wonderful stay.
8
Yenly
28 lug 2025
·
Soggiorno di 7 notti
Los tragos no les estan echando alcohol. Son agua . El steak que ellos llaman ribeye es como una chuleta de puerco y el buffet toda la comida es fria.
Los tragos no les estan echando alcohol. Son agua . El steak que ellos llaman ribeye es como una chuleta de puerco y el buffet toda la comida es fria.
4
Jason
7 ago 2025
·
Soggiorno di 5 notti
Trip dates: Aug 1–6, 2025. Family of 4, teens 15 & 17. Resort looks great but lacks follow-through. We were assigned the wrong bed type (one king) and had to push for a room change. Food quality is a major issue—cold, bland, and very small portions. I got food poisoning from the Sports Bar and was sick for 24 hours. Family Selection restaurant (The Nest) was slow and inedible. Pools are mixed—Colonial is too deep, Family Selection overcrowded, but White Sands pool was the best part of the resort. Drink quality poor at most bars except Churchill’s in Kantenah lobby. Also got stuck in a 2-hour Travel Club sales pitch just for massage vouchers—not worth it. Overall, disappointing stay. Won’t return.
Trip dates: Aug 1–6, 2025. Family of 4, teens 15 & 17. Resort looks great but lacks follow-through. We were assigned the wrong bed type (one king) and had to push for a room change. Food quality is a major issue—cold, bland, and very small portions. I got food poisoning from the Sports Bar and was sick for 24 hours. Family Selection restaurant (The Nest) was slow and inedible. Pools are mixed—Colonial is too deep, Family Selection overcrowded, but White Sands pool was the best part of the resort. Drink quality poor at most bars except Churchill’s in Kantenah lobby. Also got stuck in a 2-hour Travel Club sales pitch just for massage vouchers—not worth it. Overall, disappointing stay. Won’t return.
8
Sandra
19 giu 2025
·
Soggiorno di 7 notti
Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me!
Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me!
8
David Leroux
17 feb 2024
·
Soggiorno di 7 notti
It was a beautiful room, and nice to have a pool just for family selection /vip. Kids club was awfulllll but family selection pool had activities my kids loved to do. Shows weren’t good. Buffets generally weren’t great but not terrible. The food was disappointing - really not great. Worst restaurant was surprisingly adelita, the Mexican one. We didn’t like the Brasilian one either. Best ones were portofino, paisana and the one by the beach, Poseidon I think.
It was a beautiful room, and nice to have a pool just for family selection /vip. Kids club was awfulllll but family selection pool had activities my kids loved to do. Shows weren’t good. Buffets generally weren’t great but not terrible. The food was disappointing - really not great. Worst restaurant was surprisingly adelita, the Mexican one. We didn’t like the Brasilian one either. Best ones were portofino, paisana and the one by the beach, Poseidon I think.
10
Jason
19 apr 2025
·
Soggiorno di 10 notti
This place was so amazing! Very clean, amazing and friendly staff. Food was hit and miss but overall really good. Bar drinks seem to be watered down a bit but really tasty. Our butler Daniela was over the top amazing and she is the main reason we will be returning. It’s a very large resort and the frequent carts going around make it very easy to get around. Nightly entertainment is great. Daily entertainment could use some work, especially for the teens 13-17. If the resort can keep the costs down, I can see this resort being fully booked year round. I highly recommend this resort to all my friends and family and anyone looking for a great time.
This place was so amazing! Very clean, amazing and friendly staff. Food was hit and miss but overall really good. Bar drinks seem to be watered down a bit but really tasty. Our butler Daniela was over the top amazing and she is the main reason we will be returning. It’s a very large resort and the frequent carts going around make it very easy to get around. Nightly entertainment is great. Daily entertainment could use some work, especially for the teens 13-17. If the resort can keep the costs down, I can see this resort being fully booked year round. I highly recommend this resort to all my friends and family and anyone looking for a great time.
10
Ksenia
6 apr 2025
·
Soggiorno di 7 notti
The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area
The resort is beautiful. The Nest restaurant has great food and service and kids club right inside of it which is a great idea. The family selection pool always has loungers available and has a great entertainment for kids and service. The rooms are modern and clean and butlers are super helpful. The beach is not great because of sargassum but it's a problem for this whole area
6
Stacy
6 gen 2026
·
Soggiorno di 4 notti
Overall, we probably wouldn't return, I think we are simply not all-inclusive people and would prefer to go out to a town and find authentic mexican food. Most of the servers at the buffets clearly don't want to be there. The restaurants were a lot better than the buffets. The room was nice, we had a pool swim-up. The Butler was very helpful using the App because we had a lot of questions and needed to make reservations at the restaurants. The sheets on the bed, though, were extremely thin. I don't think they understand what a true comforter/duvet is. I requested one and received yet another set of sheets. We were so happy to go to the Westin at Cancun after this because they know how to make a nice bed. The main issue with this hotel was the food was fairly mediocre, and we were pressured by a "concierge" when we checked in to book a tour with him of their time share. We went to the nearby hotel property and there were couples everywhere getting sales pitches. This is not what we expected from the hotel. The guy would see us and give us yet another pitch-a free massage, etc. The pluses were seeing a lot of cool animals like the mexican racoons everywhere and the monkeys. The food options at The Family Selection pool were fantastic and that pool was a nice quiet place to go away from the rest of the hotel. For food, I would be sure to go to the hibachi dinner at least one night. The beach area by Family Selection was the best part.
Overall, we probably wouldn't return, I think we are simply not all-inclusive people and would prefer to go out to a town and find authentic mexican food. Most of the servers at the buffets clearly don't want to be there. The restaurants were a lot better than the buffets. The room was nice, we had a pool swim-up. The Butler was very helpful using the App because we had a lot of questions and needed to make reservations at the restaurants. The sheets on the bed, though, were extremely thin. I don't think they understand what a true comforter/duvet is. I requested one and received yet another set of sheets. We were so happy to go to the Westin at Cancun after this because they know how to make a nice bed. The main issue with this hotel was the food was fairly mediocre, and we were pressured by a "concierge" when we checked in to book a tour with him of their time share. We went to the nearby hotel property and there were couples everywhere getting sales pitches. This is not what we expected from the hotel. The guy would see us and give us yet another pitch-a free massage, etc. The pluses were seeing a lot of cool animals like the mexican racoons everywhere and the monkeys. The food options at The Family Selection pool were fantastic and that pool was a nice quiet place to go away from the rest of the hotel. For food, I would be sure to go to the hibachi dinner at least one night. The beach area by Family Selection was the best part.
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10
francisco javier
30 lug 2026
·
Soggiorno di 4 notti
Completamente complacida mi familia y yo, tuvimos unos días muy lindos para disfrutar, las habitaciones en las villas family selection de 10 (DIEZ) , el personal amable en todo momento.
Completamente complacida mi familia y yo, tuvimos unos días muy lindos para disfrutar, las habitaciones en las villas family selection de 10 (DIEZ) , el personal amable en todo momento.
6
Billy
28 lug 2026
·
Soggiorno di 5 notti
We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay. The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well maintained, and create a beautiful jungle-like atmosphere, though check-in can be confusing due to the multiple hotel sections. Our Family Selection swim-up room was a highlight—clean, spacious, and relaxing. We were surprised by an additional $22 tourist fee at check-in. Our first room had a lizard that was never removed despite reporting it, but our butler, Ana, quickly arranged a room change. Unfortunately, the butler service in our new room was disappointing, with slow responses, unanswered requests, and unresolved maintenance issues. While we enjoyed the swim-up pool and beautiful grounds, customer service was inconsistent, the entertainment was underwhelming, and the specialty restaurant food was below average. Overall, the resort has great potential, but inconsistent service, poor butler support, and mediocre dining kept it from feeling like the luxury vacation we expected. We might return if those areas improve, but for now we’ll likely explore other all-inclusive resorts.
We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay. The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well maintained, and create a beautiful jungle-like atmosphere, though check-in can be confusing due to the multiple hotel sections. Our Family Selection swim-up room was a highlight—clean, spacious, and relaxing. We were surprised by an additional $22 tourist fee at check-in. Our first room had a lizard that was never removed despite reporting it, but our butler, Ana, quickly arranged a room change. Unfortunately, the butler service in our new room was disappointing, with slow responses, unanswered requests, and unresolved maintenance issues. While we enjoyed the swim-up pool and beautiful grounds, customer service was inconsistent, the entertainment was underwhelming, and the specialty restaurant food was below average. Overall, the resort has great potential, but inconsistent service, poor butler support, and mediocre dining kept it from feeling like the luxury vacation we expected. We might return if those areas improve, but for now we’ll likely explore other all-inclusive resorts.
8
Rosalva
25 lug 2026
·
Soggiorno di 2 notti
Loved the hotel. My room had a swim up (given an upgrade because of Expedia ). I wish the food was better. I would say it’s 7/10. Other things I saw was that the rest of the hotel is ok the older side. But it’s ok. The family selection side is great. Loved how they have lots of things for the kids in the pool. Also wanted to mention that not a the gifts on the picture shown my Expedia is right it’s only 3 kids gifts per kids not all of them. They also have a kids club. Did not like the price on bowling $10 for 5 min . Wish they had more staff for check in & check out. I do want to thank my butlers(Ana , Luis & Max) they help me with the amenities in the room for the kids example shampoo for lil kids & toothpaste & toothbrush . Always asking if I needed something.They always made sure I was good. I recommend getting the Family Selection side. Loved the lil gifts they left in the room with a note. Thanks Ana,Luis & Max.
Loved the hotel. My room had a swim up (given an upgrade because of Expedia ). I wish the food was better. I would say it’s 7/10. Other things I saw was that the rest of the hotel is ok the older side. But it’s ok. The family selection side is great. Loved how they have lots of things for the kids in the pool. Also wanted to mention that not a the gifts on the picture shown my Expedia is right it’s only 3 kids gifts per kids not all of them. They also have a kids club. Did not like the price on bowling $10 for 5 min . Wish they had more staff for check in & check out. I do want to thank my butlers(Ana , Luis & Max) they help me with the amenities in the room for the kids example shampoo for lil kids & toothpaste & toothbrush . Always asking if I needed something.They always made sure I was good. I recommend getting the Family Selection side. Loved the lil gifts they left in the room with a note. Thanks Ana,Luis & Max.
10
Roberto
23 lug 2026
·
Soggiorno di 3 notti
Nos encanto, muy buen servicio y atencion
Nos encanto, muy buen servicio y atencion
10
Edgar
18 lug 2026
·
Soggiorno di 4 notti
Clean room, great staff. Kindly and friendly. Daniel Hernandez are the greatest servers! Great service! Great customer service and care! They are great people and staff!
Clean room, great staff. Kindly and friendly. Daniel Hernandez are the greatest servers! Great service! Great customer service and care! They are great people and staff!
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:30
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-06: 464.671545522583USD
- 2026-11-07: 464.24022081921385USD
- 2026-11-08: 449.4697988911743USD
- 2026-11-09: 396.08442060342406USD
- 2026-11-10: 449.4697988911743USD
- 2026-11-11: 449.4697988911743USD
- 2026-11-12: 454.86897729949953USD
- 2026-11-13: 482.7540513400269USD
- 2026-11-14: 482.7540513400269USD
- 2026-11-15: 482.7540513400269USD
- 2026-11-16: 464.5941928115845USD
- 2026-11-17: 449.0086760458374USD
- 2026-11-18: 449.0086760458374USD
- 2026-11-19: 449.0086760458374USD
- 2026-11-20: 449.0086760458374USD
- 2026-11-21: 516.2312773726502USD
- 2026-11-22: 524.0293762901001USD
- 2026-11-23: 489.6404155552368USD
- 2026-11-24: 498.31810391903684USD
- 2026-11-25: 546.8552292634278USD
- 2026-11-26: 505.98751976449586USD
- 2026-11-27: 502.79102273172USD
- 2026-11-28: 525.8743438974609USD
- 2026-11-29: 402.2950201059265USD
- 2026-11-30: 401.7001457831726USD
- 2026-12-01: 404.8908260553589USD
- 2026-12-02: 404.8908260553589USD
- 2026-12-03: 404.8908260553589USD
- 2026-12-04: 421.03413954711914USD
- 2026-12-05: 404.8908260553589USD
- 2026-12-06: 404.28833211639403USD
- 2026-12-07: 404.8908260553589USD
- 2026-12-08: 404.8908260553589USD
- 2026-12-09: 404.8908260553589USD
- 2026-12-10: 421.03413954711914USD
- 2026-12-11: 404.8908260553589USD
- 2026-12-12: 479.28937102954103USD
- 2026-12-13: 479.28937102954103USD
- 2026-12-14: 479.28937102954103USD
- 2026-12-15: 451.5079441791687USD
- 2026-12-16: 404.8908260553589USD
- 2026-12-17: 480.67311374313357USD
- 2026-12-18: 537.2550570959472USD
- 2026-12-19: 527.7407076592713USD
- 2026-12-20: 538.0810030835266USD
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: 604.7351266151734USD
- 2026-12-24: 1338.089510935547USD
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: 943.0147234962158USD
- 2026-12-28: 943.0147234962158USD
- 2026-12-29: 943.0147234962158USD
- 2026-12-30: 1196.3624723789062USD
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: 1669.6343875704345USD
- 2027-01-03: 627.9471308529053USD
- 2027-01-04: 623.28113640802USD
- 2027-01-05: 624.0319407339477USD
- 2027-01-06: 627.9471308529053USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti con carte di credito e i contanti
- Le transazioni senza contanti sono disponibili
- La struttura è dotata di un estintore antincendio, un rilevatore di fumo e un sistema di sicurezza
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Nelle camere della struttura sono ammessi solo gli ospiti registrati.
- Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni.
Servizi popolari
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Banco escursioni
Servizi
Business center
Banco escursioni
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Massaggi
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Bar della piscina
Family room
Beach Sun Loungers
Snack Bar/Deli
Attività
Piscina
Campi da tennis
Giardino
Spiaggia - nelle vicinanze
Karaoke
Biliardo
Minigolf
Area giochi
Piscina bambini
Piscina scoperta
Musica dal vivo
Evening Entertainment
Mobili da esterno
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Water Park
Parcheggio
Parcheggio
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito