Holiday Inn Chicago Dwtn - The Mart by IHG

Good Room！

May at the front desk was great Good value for the cost.

The biggest issue with my stay was the inconsistent service and lack of cleanliness. On two occasions, my room was not cleaned because the “Do Not Disturb” sign was still on at 9:00 a.m. When I called later to request housekeeping, I was told no staff was available, even though I could clearly see two housekeepers cleaning other rooms on my floor. When I approached them, they said my room was not assigned to them and refused to help. This was extremely poor service and very frustrating. Breakfast was also disappointing. There was very little variety, with limited options, and it was exactly the same every single day, which quickly became repetitive. On a more positive note, the location is excellent — everything is within walking distance, and the views of the river and skyline are beautiful. The room itself was decent, but unfortunately the service issues overshadowed the overall experience.

clean room, wonderful pool, breakfast was very good, everything felt effortless.

Basic American hotel. Poor return of investment. Everything is basic besides pricing and on top you are expected to tip ik every transaction. Clean your stairways, get rid of the nasty bath tubs, make the breakfast special and you should be fine. Room rate should be max 150 per night for what you offer now