Ocean Bay Resort & Spa Phu Quoc

Wonderful location on the beach and very helpful staff. Always aiming to please

This resort is advertised as 5 star. It is 3 at best. It was clear that many of the facilities were poorly maintained and in need of upgrade. The pool in particular was had green algae on walls, steps and floor. Umbrellas were mouldy and disgusting. The signage messaging was aggressive in tone and staff confused about our booking. We definitely did not get a king bed as booked, instead two singles pushed together that was uncomfortable to sleep on. The furniture on our terrace was limited and very uncomfortable. Some cushioned lounger chairs would be better here. Avoid eating at the restaurant, it is totally overpriced and better food available outside resort. The cocktails were basic. We ordered Mai Tais which came without pineapple or passion fruit in. Rookie cocktail making. While the grounds and beach are a pleasant and peaceful environment to be within, I would not recommend currently staying here until some well overdue maintenance and customer service improvement occurs. Not a great experience for the price paid

Fantastic stay and a beautiful place. The beach is lovely and not overcrowded with just one row of umbrellas/loungers so you can enjoy the view. Lots of great little restaurants nearby that you can walk to as well. I would definitely come back and stay here again.

Very beautiful area.

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