Hotel Best Sol D´Or

The children enjoyed the hotel, especially the water slides and pool. The pool was clean, it can get busy but you don’t get sun lounger wars. The beach was within walking distance, with lovely warm, calm water, and there was a supermarket opposite. The daytime bar gets busy, so expect queues. The children’s play area needs improvement too. For such a large hotel, there was only one swing, meaning lots of waiting, particularly for younger children. Breakfast was average, with cooked and continental options, but repetitive. We tried dinner once but found the food disappointing and the meat very chewy, so didn’t return. Our room was reasonably clean, although there were hairs on the bathroom floor on arrival. Customer service was disappointing. Reception offered little welcome when we arrived. My biggest complaint was being refused breakfast on our fifth morning because we didn’t have a paper voucher, despite having used our room number successfully every previous day. This caused unnecessary distress to my neurodivergent daughter, who became upset and initially refused to eat. Reception admitted this shouldn’t have happened and promised to raise it with management, but I never received a response. The following morning, I saw numerous other guests entering simply by giving their room numbers, without being asked for vouchers. As a Black British guest in a predominantly Spanish hotel, this left me feeling singled out and questioning whether we were treated fairly.

Would highly recommend this hotel - if you have

everything we expected and hoped for

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Lovely hotel in an excellent location very close to the beach, shops and restaurants/bars.