The Altair Bay Harbor Hotel

We went for a family visit, we had a great time, all staff was friendly, respectful and very helpful, everything was clean. We definitely will come back.

Neglected and not well maintained. Staff was a bit impatient and raising voice etc.

We stayed in a room with a pull-out couch, but the couch was so uncomfortable that nobody could sleep on it. When we pulled it out and prepared the sleeping area, we discovered a dead cockroach on the bed. As a result, our family ended up sleeping together in the main bed. The room itself appeared poorly maintained. The wallpaper was peeling off the walls, and there were several maintenance issues in the bathroom. The shower temperature was difficult to control because the handle was loose and would slip downward, causing the water to become extremely hot. We had to hold the handle in place while showering. In addition, water leaked out of the shower despite using the curtain properly, leaving the carpet outside the bathroom wet. We were also concerned about safety. The nightstand next to the bed had very sharp edges. My 2-year-old fell off the bed and nearly struck her eye on the corner, which could have resulted in a serious injury. The most disappointing part of our stay occurred at checkout. I requested a receipt and noticed that I had been charged $38 per night for valet parking, even though we never used valet service. When I asked the front desk to remove the charge, I was told they would need to "check the cameras" to verify that I had not parked there. I found this response insulting, rude, and unprofessional. Guests should not be treated as though they are being dishonest when disputing an obviously incorrect charge. Overall, the hotel did not meet my standards.

Overall great place great location Pool is amazing clean rooms

The stay was wonderful. Our view was fantastic and the staff were very helpful.