Hyatt Ziva Cancun All-Inclusive
613 US$
/ noche
Promedio para noviembre
Precios para Hyatt Ziva Cancun All-Inclusive
Selecciona fechas para ver precios y disponibilidad
613 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Hyatt Ziva Cancun All-Inclusive, los precios por noche son de 477 US$ de media en el mes más barato (septiembre) y de 801 US$ en el mes más caro (diciembre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 720 US$ |
| febrero | 772 US$ |
| marzo | 778 US$ |
| abril | 748 US$ |
| mayo | 575 US$ |
| junio | 547 US$ |
| julio | 613 US$ |
| agosto | 568 US$ |
| septiembre | 477 US$ |
| octubre | 500 US$ |
| noviembre | 613 US$ |
| diciembre | 801 US$ |
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nov · 613 US$
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Más caro: diciembre (aprox. 801 US$)
Más barato: septiembre (aprox. 477 US$)
Acerca de esta propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, una pista de tenis al aire libre y un baño turco. El ser...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, una pista de tenis al aire libre y un baño turco. El servicio de transporte (de pago) te llevará a varios puntos imprescindibles de la zona.
Servicios empresariales
Tendrás un centro de negocios, tintorería y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento con asistencia gratuito disponible.
Comida
Moongate es un restaurante especializado en cocina asiática donde podrás tomar una deliciosa cena. También tienes a tu disposición una cafetería y un servicio de habitaciones las 24 horas. Relájate con un refresco del bar junto a la piscina o de uno de los 8 bares con salón.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 547 habitaciones con artículos del minibar gratis y máquina de café espresso. Las habitaciones disponen de balcón. Para los momentos de ocio, tienes una televisión LED. El baño privado con ducha está provisto de cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos.
Ubicación
Si decides alojarte en Hyatt Ziva Cancun All Inclusive, te encontrarás en una fantástica zona de Cancún (Zona Hotelera), a solo unos pasos de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc y Playa Gaviota Azul.
Qué hay cerca
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.1 millas)
Playa Gaviota Azul(0.1 millas)
Centro de Convenciones de Cancún(0.4 millas)
Terminal de ferry Ultramar(0.4 millas)
Centro comercial Forum By The Sea(0.4 millas)
Playa Fórum(0.4 millas)
Centro comercial Plaza Caracol(0.4 millas)
Playa Caracol(0.5 millas)
Laguna Nichupté(0.5 millas)
Playa Chac Mool(0.8 millas)
Playa Ancha(0.9 millas)
Club de golf Pok Ta Pok(1.6 millas)
Playa Tortugas(2.1 millas)
Plaza la Isla(2.4 millas)
El Sol de Cancún(2.4 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(14.8 millas)
Aeropuerto Internacional de Tulum (TQO)(110.1 millas)
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Ubicación
Blvd. Kukulcan, Manzana 51 Lote 7, Punta Cancún, Avenida Kukulkán, Cancún, Benito Juárez, Estado de Quintana Roo, México
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.1 millas)
Playa Gaviota Azul (0.1 millas)
Centro de Convenciones de Cancún (0.4 millas)
Terminal de ferry Ultramar (0.4 millas)
Centro comercial Forum By The Sea (0.4 millas)
Playa Fórum (0.4 millas)
Opciones de habitación
6
Habitación Club doble, frente al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
463 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
5
Suite, 1 cama de matrimonio grande con sofá cama (Dolphin view master)
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
598 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
5
Suite (Dolphin view Master Double)
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
598 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
6
Habitación doble, frente al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
483 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
7
Suite Club, frente al mar (Corner Suite)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
1087 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
5
Habitación doble, acceso a la piscina (Swim Up)
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
483 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
7
Habitación doble, vistas al complejo turístico
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
483 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
8
Habitación, 1 cama de matrimonio grande con sofá cama, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
483 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
5
Turquoize Ocean Front Master Double
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
694 ft²
BalcónAire acondicionadoBaño privadoCafetera
5
Suite, 1 cama de matrimonio grande (Turquoize Sky Ocean Front Master)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
695 ft²
BalcónAire acondicionadoBaño privadoCafetera
5
Habitación Club, 1 cama de matrimonio grande, frente al mar
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
463 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
7
Habitación doble, vistas al mar
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
483 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
6
Habitación, 1 cama de matrimonio grande con sofá cama, vistas al complejo turístico
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
483 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
7
Habitación, 1 cama de matrimonio grande con sofá cama, vistas al mar
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
483 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
5
Suite, 1 cama de matrimonio grande con sofá cama, frente al mar (Pyramid Suite)
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
1316 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Baño privado
5
Suite, 2 camas dobles, frente al mar (Turquoize Sky Ocean Front Master)
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
694 ft²
BalcónAire acondicionadoBaño privadoCafetera
5
Suite, 1 cama de matrimonio grande, frente al mar (Turquoize Ocean Front Master)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
694 ft²
BalcónAire acondicionadoBaño privadoCafetera
5
Habitación, 1 cama de matrimonio grande con sofá cama, acceso a la piscina (Swim Up)
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
483 ft²
BalcónAire acondicionadoCamas plegables o supletorias (gratis)Sofá cama
8
Suite, 1 cama de matrimonio grande, acceso a la piscina (Turquoize Sky Swim Up Ocean Front)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
695 ft²
BalcónAire acondicionadoBaño privadoCafetera
Reseñas de los huéspedes sobre Hyatt Ziva Cancun All-Inclusive
9
Fabuloso
Basado en 1912 comentarios verificados
¿Quién se queda aquí?
Trabajo
3%
Pareja
42%
Familia
42%
Grupo
11%
Solo/a
1%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Hyatt Ziva Cancun Todo Incluido, los viajeros elogian constantemente la pintoresca ubicación con dos playas y el personal cálido y atento, al tiempo que señalan una calidad gastronómica variable y algunas ventas adicionales, además de obras o renovaciones ocasionales e inconvenientes menores de mantenimiento en un complejo de aspecto general impecable.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Hyatt Ziva Cancun Todo Incluido, los viajeros elogian constantemente la pintoresca ubicación con dos playas y el personal cálido y atento, al tiempo que señalan una calidad gastronómica variable y algunas ventas adicionales, además de obras o renovaciones ocasionales e inconvenientes menores de mantenimiento en un complejo de aspecto general impecable.
La limpieza y el servicio de habitaciones se destacan con frecuencia, y muchos describen las habitaciones y las zonas comunes como inmaculadas. Las habitaciones son cómodas, con excelentes vistas al mar y opciones solo para adultos como Turquoize, aunque algunas parecen anticuadas, informan sobre ruido o problemas con el aire acondicionado, o experimentan retrasos al registrarse. Las instalaciones abarcan varias piscinas, un club infantil, entretenimiento nocturno y un spa, pero las tumbonas y la sombra pueden ser limitadas, y algunos extras como las cabañas cuestan más. En general, espere una estancia hermosa y llena de actividades que se adapta a familias y parejas.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Se elogian las múltiples piscinas, las dos playas, el club infantil, el entretenimiento nocturno y el spa; también se mencionan las clases de fitness. Las cabañas y algunos extras cuestan más, las tumbonas y la sombra pueden ser escasas, y ocasionalmente hay obras o problemas con la temperatura de la piscina.
Reseñas de huéspedes relacionadas
8
Bita
17 oct 2025
·
Se alojó 4 noches
The property was very clean, though the rooms are a bit old. We had a small leak from the AC after it rained, but everything else was spotless. There are Pilates and yoga classes with really great instructors. The Kids Club was the highlight of my kids’ trip — they had nonstop activities and the friendliest staff! Marina was absolutely awesome and so kind to my kids. They made keychains and bracelets, had a tent party, movie time, and fun water activities. Frida was so funny, and Paola was caring and playful — truly amazing with the kids. There were lots of water activities — we went snorkeling, which was an incredible experience. Swimming with the dolphins and just watching them was beautiful. The resort has many pools and two sides. What I didn’t like was that the main tall building is adults-only, while the 5-floor building is for families with kids. The restaurants close for a few hours in the middle of the day, but you can go to Chevy’s or order room service during that time. There also aren’t many food options near the beach — just a few hours of grilled burgers service. Here’s your edited version with smoother flow and grammar, while keeping your personal tone: ⸻ The Steakhouse took an hour and a half to serve our food, and my kids were so hungry. Unfortunately, the sea bass wasn’t cooked properly. However, Lorenzo Italian Restaurant was excellent, and the coffee shop and cake store were awesome too. Room service was great as well. Overall, we had a wonderful ti
The property was very clean, though the rooms are a bit old. We had a small leak from the AC after it rained, but everything else was spotless. There are Pilates and yoga classes with really great instructors. The Kids Club was the highlight of my kids’ trip — they had nonstop activities and the friendliest staff! Marina was absolutely awesome and so kind to my kids. They made keychains and bracelets, had a tent party, movie time, and fun water activities. Frida was so funny, and Paola was caring and playful — truly amazing with the kids. There were lots of water activities — we went snorkeling, which was an incredible experience. Swimming with the dolphins and just watching them was beautiful. The resort has many pools and two sides. What I didn’t like was that the main tall building is adults-only, while the 5-floor building is for families with kids. The restaurants close for a few hours in the middle of the day, but you can go to Chevy’s or order room service during that time. There also aren’t many food options near the beach — just a few hours of grilled burgers service. Here’s your edited version with smoother flow and grammar, while keeping your personal tone: ⸻ The Steakhouse took an hour and a half to serve our food, and my kids were so hungry. Unfortunately, the sea bass wasn’t cooked properly. However, Lorenzo Italian Restaurant was excellent, and the coffee shop and cake store were awesome too. Room service was great as well. Overall, we had a wonderful ti
8
Scott
2 dic 2024
·
Se alojó 4 noches
The pools were not heated at all. The ocean is much warmer. So if you have small kids I’d recommend the beach side
The pools were not heated at all. The ocean is much warmer. So if you have small kids I’d recommend the beach side
10
Yukichi
13 sept 2025
·
Se alojó 7 noches
Came many times to Cancun but stayed at other hotels. Guarantee to say that Hyatt Ziva is the best resort for family in Hotel Zone. Nice and friendly staffs, always smile greeting with guests. All the restaurants offer great options and tasty food, also each restaurant has their own special drink menu. Beach is right in front and back of the hotel. No big waves there, so can see some fishes swim around.
Came many times to Cancun but stayed at other hotels. Guarantee to say that Hyatt Ziva is the best resort for family in Hotel Zone. Nice and friendly staffs, always smile greeting with guests. All the restaurants offer great options and tasty food, also each restaurant has their own special drink menu. Beach is right in front and back of the hotel. No big waves there, so can see some fishes swim around.
8
Chad
11 ene 2025
·
Se alojó 5 noches
The pools are NOT heated enough to swim in. Some of the buildings had large peeling paint and needed to be painted. The bathroom mirrors needed to be replaced. The edges were not discolored.
The pools are NOT heated enough to swim in. Some of the buildings had large peeling paint and needed to be painted. The bathroom mirrors needed to be replaced. The edges were not discolored.
10
Monica
11 ago 2025
·
Se alojó 4 noches
This was our 4th time staying here and had a fantastic time as always! We were during my son's birthday and the small details that they provided during the trip made it extra special. The last two days we rented a cabana and Alexis was our server and did an amazing job. All the ladies in the Kidz Club also were extremely friendly and did a wonderful job with keeping all the kids engaged. This resort really thinks of everything!
This was our 4th time staying here and had a fantastic time as always! We were during my son's birthday and the small details that they provided during the trip made it extra special. The last two days we rented a cabana and Alexis was our server and did an amazing job. All the ladies in the Kidz Club also were extremely friendly and did a wonderful job with keeping all the kids engaged. This resort really thinks of everything!
8
min
9 abr 2025
·
Se alojó 3 noches
I rented a cabana for $169, but I was very disappointed with the experience. Before purchasing, I highly recommend checking the official website for the price list and details of what’s included. Don’t just buy whatever the staff tries to sell you without verifying. According to the website, the cabana rental should include premium bottled water and champagne, but we didn’t receive either of those. If I’m paying $169, I expect to receive everything that’s promised. It felt like they just charged us without giving the full experience. Double check before you pay!
I rented a cabana for $169, but I was very disappointed with the experience. Before purchasing, I highly recommend checking the official website for the price list and details of what’s included. Don’t just buy whatever the staff tries to sell you without verifying. According to the website, the cabana rental should include premium bottled water and champagne, but we didn’t receive either of those. If I’m paying $169, I expect to receive everything that’s promised. It felt like they just charged us without giving the full experience. Double check before you pay!
6
indravaden
20 nov 2025
·
Se alojó 3 noches
Renovations on 4 th floor very disturbing!!
Renovations on 4 th floor very disturbing!!
10
GABRIELA
17 may 2025
·
Se alojó 5 noches
Excelente hotel e instalaciones de primera, diferentes opciones de restaurantes. La única observación que tengo es respecto a la falta de camastros en las albercas, me parece que no son suficientes para la cantidad de huéspedes. La atención del personal de 10, excepto en la zona de albercas
Excelente hotel e instalaciones de primera, diferentes opciones de restaurantes. La única observación que tengo es respecto a la falta de camastros en las albercas, me parece que no son suficientes para la cantidad de huéspedes. La atención del personal de 10, excepto en la zona de albercas
10
Candyce
17 may 2025
·
Se alojó 3 noches
The resort was gorgeous and well kept, staff was very nice and ready to serve you! Amenities were great, pools are nice and well kept. The spa and staff were excellent!
The resort was gorgeous and well kept, staff was very nice and ready to serve you! Amenities were great, pools are nice and well kept. The spa and staff were excellent!
10
Malka
2 feb 2026
·
Se alojó 3 noches
The room was spotless and service was impeccable. The pools were immaculate and absolutely stunning. Anything we asked for was immediately provided! Staff were friendly, polite, and always available.
The room was spotless and service was impeccable. The pools were immaculate and absolutely stunning. Anything we asked for was immediately provided! Staff were friendly, polite, and always available.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones mencionan repetidamente que el complejo y las habitaciones están muy limpios, con servicio de habitaciones frecuente y zonas verdes bien cuidadas. Algunos señalan fallos aislados u olores/fugas de mantenimiento.
Reseñas de huéspedes relacionadas
4
Omar
6 oct 2025
·
Se alojó 1 noche
Ocean view was nice, however we waited 2.5 hours to check in and were told our room would be ready in 30 minutes due to it being cleaned. Upon arriving in our room we noticed certain areas hadn’t been cleaned. There was the previous guest long black hair on shower glass door and shower wall.
Ocean view was nice, however we waited 2.5 hours to check in and were told our room would be ready in 30 minutes due to it being cleaned. Upon arriving in our room we noticed certain areas hadn’t been cleaned. There was the previous guest long black hair on shower glass door and shower wall.
8
Bita
17 oct 2025
·
Se alojó 4 noches
The property was very clean, though the rooms are a bit old. We had a small leak from the AC after it rained, but everything else was spotless. There are Pilates and yoga classes with really great instructors. The Kids Club was the highlight of my kids’ trip — they had nonstop activities and the friendliest staff! Marina was absolutely awesome and so kind to my kids. They made keychains and bracelets, had a tent party, movie time, and fun water activities. Frida was so funny, and Paola was caring and playful — truly amazing with the kids. There were lots of water activities — we went snorkeling, which was an incredible experience. Swimming with the dolphins and just watching them was beautiful. The resort has many pools and two sides. What I didn’t like was that the main tall building is adults-only, while the 5-floor building is for families with kids. The restaurants close for a few hours in the middle of the day, but you can go to Chevy’s or order room service during that time. There also aren’t many food options near the beach — just a few hours of grilled burgers service. Here’s your edited version with smoother flow and grammar, while keeping your personal tone: ⸻ The Steakhouse took an hour and a half to serve our food, and my kids were so hungry. Unfortunately, the sea bass wasn’t cooked properly. However, Lorenzo Italian Restaurant was excellent, and the coffee shop and cake store were awesome too. Room service was great as well. Overall, we had a wonderful ti
The property was very clean, though the rooms are a bit old. We had a small leak from the AC after it rained, but everything else was spotless. There are Pilates and yoga classes with really great instructors. The Kids Club was the highlight of my kids’ trip — they had nonstop activities and the friendliest staff! Marina was absolutely awesome and so kind to my kids. They made keychains and bracelets, had a tent party, movie time, and fun water activities. Frida was so funny, and Paola was caring and playful — truly amazing with the kids. There were lots of water activities — we went snorkeling, which was an incredible experience. Swimming with the dolphins and just watching them was beautiful. The resort has many pools and two sides. What I didn’t like was that the main tall building is adults-only, while the 5-floor building is for families with kids. The restaurants close for a few hours in the middle of the day, but you can go to Chevy’s or order room service during that time. There also aren’t many food options near the beach — just a few hours of grilled burgers service. Here’s your edited version with smoother flow and grammar, while keeping your personal tone: ⸻ The Steakhouse took an hour and a half to serve our food, and my kids were so hungry. Unfortunately, the sea bass wasn’t cooked properly. However, Lorenzo Italian Restaurant was excellent, and the coffee shop and cake store were awesome too. Room service was great as well. Overall, we had a wonderful ti
6
Christine
23 ago 2025
·
Se alojó 4 noches
Not super clean….room wasn’t ready until 3:45 and when we arrived, there weee o
Not super clean….room wasn’t ready until 3:45 and when we arrived, there weee o
10
Franca
15 oct 2025
·
Se alojó 4 noches
Clean room, friendly staff, excellent service, AC in room excellent, room service 24hrs and convenient when traveling with kids. Medical staff on site and quick to respond. Plan to return to this resort!
Clean room, friendly staff, excellent service, AC in room excellent, room service 24hrs and convenient when traveling with kids. Medical staff on site and quick to respond. Plan to return to this resort!
10
Jessica
24 ene 2026
·
Se alojó 4 noches
Every staff member was kind and courteous, and went above and beyond. Rooms were exceptionally clean service twice daily never had to wait for anything. Wonderful day very clean. Food was great. Felt very safe.
Every staff member was kind and courteous, and went above and beyond. Rooms were exceptionally clean service twice daily never had to wait for anything. Wonderful day very clean. Food was great. Felt very safe.
10
Hermine
23 jun 2025
·
Se alojó 5 noches
The hotel is exceptionally clean throughout, with pristine common areas and well-maintained guest rooms. The staff members are incredibly friendly and attentive, always ready to assist with a smile. Additionally, the view from the hotel is breathtaking, offering a stunning panorama of the surrounding landscape that enhances the overall experience.
The hotel is exceptionally clean throughout, with pristine common areas and well-maintained guest rooms. The staff members are incredibly friendly and attentive, always ready to assist with a smile. Additionally, the view from the hotel is breathtaking, offering a stunning panorama of the surrounding landscape that enhances the overall experience.
10
Bruce
24 jul 2025
·
Se alojó 5 noches
Extremely clean and well kept property, beautiful location and the friendliest staff. Planning on staying at this property again.
Extremely clean and well kept property, beautiful location and the friendliest staff. Planning on staying at this property again.
10
Amy
28 nov 2025
·
Se alojó 5 noches
The room was indeed spotless, and the staff incredibly helpful, friendly and pleasant. My five days with my family on the property were perfect!
The room was indeed spotless, and the staff incredibly helpful, friendly and pleasant. My five days with my family on the property were perfect!
10
MARLISA
2 nov 2025
·
Se alojó 4 noches
Clean room, accommodating staff, clean resort.
Clean room, accommodating staff, clean resort.
10
Malka
2 feb 2026
·
Se alojó 3 noches
The room was spotless and service was impeccable. The pools were immaculate and absolutely stunning. Anything we asked for was immediately provided! Staff were friendly, polite, and always available.
The room was spotless and service was impeccable. The pools were immaculate and absolutely stunning. Anything we asked for was immediately provided! Staff were friendly, polite, and always available.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente cómodas, con excelentes vistas al mar y opciones como Turquoize y suites con acceso directo a la piscina. Algunos las consideran anticuadas, informan sobre ruido o problemas con el aire acondicionado/olor, o experimentan retrasos en el mantenimiento y al registrarse.
Reseñas de huéspedes relacionadas
10
Jaymi
7 dic 2025
·
Se alojó 4 noches
Beautiful view from the hotel room. Witnessed a wedding as well. Was very impressed.
Beautiful view from the hotel room. Witnessed a wedding as well. Was very impressed.
6
ling yi
5 may 2025
·
Se alojó 5 noches
Resort rooms are old and need better maintenance
Resort rooms are old and need better maintenance
8
Francisco
16 ene 2026
·
Se alojó 7 noches
O quarto é amplo e confortável. Tivermos alguns detalhes de manutanção ma chegada, mmas trocaram o noss quarto e ficou tudo bem. A equipe é muito atenciosa, destaco o atendimento da Anna ( Butler) que não poupou esforços para tornar nossa estadia super agradável. A praia é maravilhosa e excelente para o banho. Achei a alimentação razoável. Apesar de all inclusive, o que era premium não estava incluso e precisava ser pago à parte. Comprei pensando que era uma propriedade somente para adultos,( pois assim tinha sido anunciado) mas apenas um dos edificios do complexo , o bloco Turquoise onde estava meu quarto é que era só para adultos. Se trata de um hotel resort para famílias cheio de crianças correndo e gritando felizes,
O quarto é amplo e confortável. Tivermos alguns detalhes de manutanção ma chegada, mmas trocaram o noss quarto e ficou tudo bem. A equipe é muito atenciosa, destaco o atendimento da Anna ( Butler) que não poupou esforços para tornar nossa estadia super agradável. A praia é maravilhosa e excelente para o banho. Achei a alimentação razoável. Apesar de all inclusive, o que era premium não estava incluso e precisava ser pago à parte. Comprei pensando que era uma propriedade somente para adultos,( pois assim tinha sido anunciado) mas apenas um dos edificios do complexo , o bloco Turquoise onde estava meu quarto é que era só para adultos. Se trata de um hotel resort para famílias cheio de crianças correndo e gritando felizes,
8
Michael
4 may 2025
·
Se alojó 3 noches
I loved the amenities, and service. The staff was always helpful and nice. While the room was always clean, there was an awful smell coming from the bathroom vent. Like sewage, so bad we just kept the bathroom door closed. Management came out , but there's nothing much that could be done.
I loved the amenities, and service. The staff was always helpful and nice. While the room was always clean, there was an awful smell coming from the bathroom vent. Like sewage, so bad we just kept the bathroom door closed. Management came out , but there's nothing much that could be done.
10
Azaan
10 ene 2026
·
Se alojó 4 noches
Room was comfortable, great ocean view, friendly and attentive staff, and the culinary concierge made our trip extra special with focused attention on our dietary restrictions. Beaches and pools were fun, there was a special pool and play area for the kids which was very useful for our family, and the food was very nice. Good variety of options for planing out meals within the resort.
Room was comfortable, great ocean view, friendly and attentive staff, and the culinary concierge made our trip extra special with focused attention on our dietary restrictions. Beaches and pools were fun, there was a special pool and play area for the kids which was very useful for our family, and the food was very nice. Good variety of options for planing out meals within the resort.
8
Zachary Tyler
23 abr 2025
·
Se alojó 4 noches
Best staff and customer service. Beach was phenomenal. Food was hit or miss at times and the rooms aren’t sound proofed at all.
Best staff and customer service. Beach was phenomenal. Food was hit or miss at times and the rooms aren’t sound proofed at all.
10
Dorathy
5 mar 2025
·
Se alojó 3 noches
We stayed in a swim-up room and loved overlooking the ocean. The hotel's own beach is quite narrow, but it also connects to a large, wide public beach with a calm shallow lagoon. Between that and the two pools there are plenty of spaces to splash and sunbathe. To-go coffees at the coffee shop were friendly and efficient. Restaurants were better than your average all inclusive, and I really liked that there were extra themed snack carts that came out at different times of the day (churro, margarita, crepe). Cocktails were good. The self brewed beer was not good. In some resorts, the swim-up rooms have wait staff come by for drink orders, but they don't do that at this one.
We stayed in a swim-up room and loved overlooking the ocean. The hotel's own beach is quite narrow, but it also connects to a large, wide public beach with a calm shallow lagoon. Between that and the two pools there are plenty of spaces to splash and sunbathe. To-go coffees at the coffee shop were friendly and efficient. Restaurants were better than your average all inclusive, and I really liked that there were extra themed snack carts that came out at different times of the day (churro, margarita, crepe). Cocktails were good. The self brewed beer was not good. In some resorts, the swim-up rooms have wait staff come by for drink orders, but they don't do that at this one.
10
Scott
2 oct 2025
·
Se alojó 6 noches
We just returned from a romantic getaway at Hyatt Ziva Cancun, and it was truly unforgettable. From the moment we arrived, Martin welcomed us with such kindness and efficiency at check-in, setting the tone for the entire trip. The resort itself is absolutely breathtaking. The pools are sparkling and beautifully laid out, and our swim-up room in the adults-only tower was perfect for a romantic escape. We loved being able to step right out into the pool and enjoy peaceful moments together with stunning ocean views. The beach is picture-perfect, with soft sand and turquoise water that felt like paradise. What really made our stay so special were the people. Omer, our butler, went above and beyond to make sure every detail of our stay was perfect—his thoughtful touches made it feel so personal. Hervik, who looked after us at the pool cabana, was outstanding—always attentive and ensuring we had everything we needed to relax and enjoy each other’s company. Uriel, poolside, and the bartender kept the atmosphere lively and fun while still making us feel cared for. We also appreciated the managers, who were visible, approachable, and clearly committed to creating an excellent guest experience. The restaurants were fantastic as well—every meal was delicious, with so many choices to fit our moods, whether we wanted a romantic dinner or a casual bite. Hyatt Ziva Cancun is not only a beautiful resort but also one of the most welcoming places we’ve ever visited. It was the perfect roma
We just returned from a romantic getaway at Hyatt Ziva Cancun, and it was truly unforgettable. From the moment we arrived, Martin welcomed us with such kindness and efficiency at check-in, setting the tone for the entire trip. The resort itself is absolutely breathtaking. The pools are sparkling and beautifully laid out, and our swim-up room in the adults-only tower was perfect for a romantic escape. We loved being able to step right out into the pool and enjoy peaceful moments together with stunning ocean views. The beach is picture-perfect, with soft sand and turquoise water that felt like paradise. What really made our stay so special were the people. Omer, our butler, went above and beyond to make sure every detail of our stay was perfect—his thoughtful touches made it feel so personal. Hervik, who looked after us at the pool cabana, was outstanding—always attentive and ensuring we had everything we needed to relax and enjoy each other’s company. Uriel, poolside, and the bartender kept the atmosphere lively and fun while still making us feel cared for. We also appreciated the managers, who were visible, approachable, and clearly committed to creating an excellent guest experience. The restaurants were fantastic as well—every meal was delicious, with so many choices to fit our moods, whether we wanted a romantic dinner or a casual bite. Hyatt Ziva Cancun is not only a beautiful resort but also one of the most welcoming places we’ve ever visited. It was the perfect roma
8
Syd
8 dic 2024
·
Se alojó 4 noches
We requested a quiet room, but we were given a room on the 2nd floor above their dolphins pool and next door to a family with two little children who cried and made noise and cried all night long even though we were assured that they we’re giving us a quiet room. It seems their comprehension of English is not very good. That was the biggest problem we encountered in this resort.
We requested a quiet room, but we were given a room on the 2nd floor above their dolphins pool and next door to a family with two little children who cried and made noise and cried all night long even though we were assured that they we’re giving us a quiet room. It seems their comprehension of English is not very good. That was the biggest problem we encountered in this resort.
6
Mark Lambert
15 oct 2024
·
Se alojó 4 noches
Hyatt Ziva was very nice nothing spectacular, however the beds where horribly uncomfortable ( hard mattress) .. We will not return to the Hyatt ziva Cancun
Hyatt Ziva was very nice nothing spectacular, however the beds where horribly uncomfortable ( hard mattress) .. We will not return to the Hyatt ziva Cancun
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente descrito como amable, atento y dispuesto a hacer más de lo esperado, con equipos de conserjería y mayordomos serviciales. Las desventajas recurrentes incluyen enfoques de venta de tiempo compartido/venta adicional, servicio ocasionalmente lento en la piscina/playa y algunos problemas al registrarse.
Reseñas de huéspedes relacionadas
10
Jessica
10 feb 2025
·
Se alojó 2 noches
The staff was incredible. The service was incredible. They don’t know the word “no” whatever you ask for and whatever you need is instantly taken care of. The front desk manager, Braulio p was so accommodating and really took care of us. He was so accommodating. The cabana/pool/beach manager made our whole trip. Eduardo maybe his name was. The food was excellent too. But the staff and service made us fall in love with the place.
The staff was incredible. The service was incredible. They don’t know the word “no” whatever you ask for and whatever you need is instantly taken care of. The front desk manager, Braulio p was so accommodating and really took care of us. He was so accommodating. The cabana/pool/beach manager made our whole trip. Eduardo maybe his name was. The food was excellent too. But the staff and service made us fall in love with the place.
10
david
29 nov 2025
·
Se alojó 3 noches
Fantastic property, excellent service. Great restaurants and food choices. The staff was over the top attentive and friendly. The arrival however was confusing as the first person we met acted like he was with the hotel. Come to find out his job was to sell us on timeshare.he was hard to shake
Fantastic property, excellent service. Great restaurants and food choices. The staff was over the top attentive and friendly. The arrival however was confusing as the first person we met acted like he was with the hotel. Come to find out his job was to sell us on timeshare.he was hard to shake
10
Karen
28 oct 2025
·
Se alojó 2 noches
The beach is beautiful but there wasn't not enough staff by beach or the pool. Loved the oacean view. I had asked to get move to a higher floor because the view from the first floor was minimal. I did asked to get upgrade because that's what it said to do on the Expidia app. They said they didn't show that. I showed them where it said it but still they said I would have to pay extra. I brought a friend with me because I been there before and I like it. They were suppose to call her about her room when it was ready around 3:30 and they didn't so I called them and they said it's been ready but no one called.
The beach is beautiful but there wasn't not enough staff by beach or the pool. Loved the oacean view. I had asked to get move to a higher floor because the view from the first floor was minimal. I did asked to get upgrade because that's what it said to do on the Expidia app. They said they didn't show that. I showed them where it said it but still they said I would have to pay extra. I brought a friend with me because I been there before and I like it. They were suppose to call her about her room when it was ready around 3:30 and they didn't so I called them and they said it's been ready but no one called.
10
Jeffrey
26 oct 2025
·
Se alojó 4 noches
Friendly workers treat you like part of the family. They remember you when you return and it is Great!! It is truly Paradise!!
Friendly workers treat you like part of the family. They remember you when you return and it is Great!! It is truly Paradise!!
8
Aliahmed
6 ago 2025
·
Se alojó 4 noches
Bar Service was a little slow. Drink service around the pool was rare at best. There was a lack of staff quantity. The asain restaurant had very slow service. they bought out the main entree and then starters. At check in they dropped the ball and didnt hand me off to anyone after i checked in at the front counter. i just waited and went to the room and my tags didnt work then i had to come back to the front counter and they fixed my tags and then they got someone to bring my bags to thre room. Cabo Hyatt Ziva was very high end experience compared to this one.
Bar Service was a little slow. Drink service around the pool was rare at best. There was a lack of staff quantity. The asain restaurant had very slow service. they bought out the main entree and then starters. At check in they dropped the ball and didnt hand me off to anyone after i checked in at the front counter. i just waited and went to the room and my tags didnt work then i had to come back to the front counter and they fixed my tags and then they got someone to bring my bags to thre room. Cabo Hyatt Ziva was very high end experience compared to this one.
2
Mikhal
28 jun 2025
·
Se alojó 2 noches
Check in staff was unkind, mean, uncommunicative and unhelpful. They also uncharged me for my son when I clearly entered his age when I reserved the room. Didn’t even allow me to speak to a manager about it. Not ok! Such a bad check in experience. Not to mention gives a bad rap for Expedia and doesn’t make me trust my reservation through them!
Check in staff was unkind, mean, uncommunicative and unhelpful. They also uncharged me for my son when I clearly entered his age when I reserved the room. Didn’t even allow me to speak to a manager about it. Not ok! Such a bad check in experience. Not to mention gives a bad rap for Expedia and doesn’t make me trust my reservation through them!
10
Marni
12 feb 2026
·
Se alojó 4 noches
The staff, the food, the amenities- this was really beyond expectations! We will be back.
The staff, the food, the amenities- this was really beyond expectations! We will be back.
10
Stephanie
26 oct 2025
·
Se alojó 5 noches
Exceptional Service and Unforgettable Stay at Hyatt Ziva Cancun 🌴✨ From the moment we arrived at Hyatt Ziva Cancun, we were amazed by the outstanding service and attention to detail. Every staff member went above and beyond to make our stay special, always greeting us with warm smiles. Our room was spotless and comfortable. Dining at the resort was an absolute highlight — every restaurant delivered delicious food and exceptional service. A special thank-you to Alfonso, Elli, Hugo, Ricardo, and Rafael from Habaneros — we ate there every day because of their amazing hospitality and wonderful personalities. Efrain and Ailin from Moongate, thank you for a dining experience full of fun and laughter. And Alfredo and Viviana from La Bastille, your service and warmth made our evening unforgettable. We also want to thank Nayeli from concierge for helping our family plan a great trip to Isla Mujeres and for going the extra mile to help us find our missing hat — and Juan from security, thank you for making sure it got back to us! You all made us feel truly valued and at home. We’ve stayed at many resorts, but Hyatt Ziva Cancun stands out for its warm, attentive staff and world-class service. We can’t wait to return and highly recommend it to anyone seeking a luxurious getaway with a personal touch. 🌺
Exceptional Service and Unforgettable Stay at Hyatt Ziva Cancun 🌴✨ From the moment we arrived at Hyatt Ziva Cancun, we were amazed by the outstanding service and attention to detail. Every staff member went above and beyond to make our stay special, always greeting us with warm smiles. Our room was spotless and comfortable. Dining at the resort was an absolute highlight — every restaurant delivered delicious food and exceptional service. A special thank-you to Alfonso, Elli, Hugo, Ricardo, and Rafael from Habaneros — we ate there every day because of their amazing hospitality and wonderful personalities. Efrain and Ailin from Moongate, thank you for a dining experience full of fun and laughter. And Alfredo and Viviana from La Bastille, your service and warmth made our evening unforgettable. We also want to thank Nayeli from concierge for helping our family plan a great trip to Isla Mujeres and for going the extra mile to help us find our missing hat — and Juan from security, thank you for making sure it got back to us! You all made us feel truly valued and at home. We’ve stayed at many resorts, but Hyatt Ziva Cancun stands out for its warm, attentive staff and world-class service. We can’t wait to return and highly recommend it to anyone seeking a luxurious getaway with a personal touch. 🌺
10
faraz
7 ago 2025
·
Se alojó 6 noches
Heidi in Concierge is the best. She was super responsive. The service is excellent overall.
Heidi in Concierge is the best. She was super responsive. The service is excellent overall.
10
Alexa
9 ago 2025
·
Se alojó 3 noches
The property was amazing and what helps is the super friendly staff. Natasha and Marie from the guest services area were our concierge and they were amazing. They went above and beyond to make our stay the best and make us feel welcomed. We celebrated my wife’s birthday and they made it extra special for her by decorating the room and providing small gifts. Luis from the moongate teppanyaki restaurant was also very good. He made sure the food was great and made that dinner for us very memorable. Overall the resort was really nice. We loved that is was a family resort but it had the adult side if we wanted peace and quiet.
The property was amazing and what helps is the super friendly staff. Natasha and Marie from the guest services area were our concierge and they were amazing. They went above and beyond to make our stay the best and make us feel welcomed. We celebrated my wife’s birthday and they made it extra special for her by decorating the room and providing small gifts. Luis from the moongate teppanyaki restaurant was also very good. He made sure the food was great and made that dinner for us very memorable. Overall the resort was really nice. We loved that is was a family resort but it had the adult side if we wanted peace and quiet.
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Ubicación
Excelente y pintoresca ubicación en la Zona Hotelera, con fácil acceso a tiendas y vida nocturna, además de dos playas en el lugar. Muchos huéspedes mencionan sentirse seguros y disfrutar de las vistas.
Reseñas de huéspedes relacionadas
10
Ronaldo
22 sept 2025
·
Se alojó 1 noche
Excellent location and the amenities were amazingly clean. There were great options for dinning and transportation to and from the hotel.
Excellent location and the amenities were amazingly clean. There were great options for dinning and transportation to and from the hotel.
10
Agim
20 mar 2025
·
Se alojó 4 noches
Location
Location
10
Mathews
26 may 2025
·
Se alojó 5 noches
Overall, the Hyatt Ziva was a very good stay for our group. The location is excellent, there is a wide variety of restaurants/bars, the staff is excellent and they delivered great value for the money. Other than the opportunities with the pool entertainment staff and the food at Tradewinds, everything else was great. You won’t be disappointed!
Overall, the Hyatt Ziva was a very good stay for our group. The location is excellent, there is a wide variety of restaurants/bars, the staff is excellent and they delivered great value for the money. Other than the opportunities with the pool entertainment staff and the food at Tradewinds, everything else was great. You won’t be disappointed!
10
Juliano B
16 feb 2026
·
Se alojó 4 noches
Hotel ÓTIMO!!! Diria que a melhor localização da zona hoteleira de Cancún. Muito seguro, com acesso a duas praias a norte que é privativa (linda e ótima para banho, e a sul que também é bonita e comprartinha com os demais hotéis.
Hotel ÓTIMO!!! Diria que a melhor localização da zona hoteleira de Cancún. Muito seguro, com acesso a duas praias a norte que é privativa (linda e ótima para banho, e a sul que também é bonita e comprartinha com os demais hotéis.
10
Jagjit Singh
26 dic 2024
·
Se alojó 4 noches
The location of the property with two beaches was awesome.
The location of the property with two beaches was awesome.
10
daniel
16 mar 2025
·
Se alojó 3 noches
Great resort for familys with kids and babymoon! Lively but not wild. Beautiful beaches and easily accessible to the shopping area in front of hotel
Great resort for familys with kids and babymoon! Lively but not wild. Beautiful beaches and easily accessible to the shopping area in front of hotel
10
Judith
23 ago 2025
·
Se alojó 5 noches
The staff were really attentive and the food was amazing everything is walkable to the nearest markets and clubs. The hotel is really calm, clean and really family friendly.
The staff were really attentive and the food was amazing everything is walkable to the nearest markets and clubs. The hotel is really calm, clean and really family friendly.
10
Sue
19 sept 2025
·
Se alojó 7 noches
Such a wonderful place to stay. Relaxing, safe and can forget about the world outside
Such a wonderful place to stay. Relaxing, safe and can forget about the world outside
10
Jason
21 dic 2024
·
Se alojó 5 noches
This was just a great resort....they have every detail covered. We've been to Cancun a number of times, and this was probably my favorite resort....they have everything you could want in a resort, and service from everyone was just great! Location is perfect as well!
This was just a great resort....they have every detail covered. We've been to Cancun a number of times, and this was probably my favorite resort....they have everything you could want in a resort, and service from everyone was just great! Location is perfect as well!
10
Alexandre
16 dic 2024
·
Se alojó 4 noches
LOCATION
LOCATION
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Comida
Muchos elogian la variedad de restaurantes y la calidad general de la comida, con locales destacados y opciones de bebidas. Sin embargo, los informes también mencionan cargos adicionales/premium, servicio ocasionalmente lento o opciones limitadas, calidad mixta de las bebidas y algunos casos de enfermedades relacionadas con la comida.
Reseñas de huéspedes relacionadas
6
Martin
8 feb 2026
·
Se alojó 4 noches
Amenities are good, beach is good, service at the restaurants terrible, food ok
Amenities are good, beach is good, service at the restaurants terrible, food ok
6
Kim
21 jun 2025
·
Se alojó 4 noches
Overall it was good except the last meal we had got my family sick when we got back home. It was not very pleasant and I was glad I didn’t have to work the next few days to recover from food poisoning.
Overall it was good except the last meal we had got my family sick when we got back home. It was not very pleasant and I was glad I didn’t have to work the next few days to recover from food poisoning.
8
Bita
17 oct 2025
·
Se alojó 4 noches
The property was very clean, though the rooms are a bit old. We had a small leak from the AC after it rained, but everything else was spotless. There are Pilates and yoga classes with really great instructors. The Kids Club was the highlight of my kids’ trip — they had nonstop activities and the friendliest staff! Marina was absolutely awesome and so kind to my kids. They made keychains and bracelets, had a tent party, movie time, and fun water activities. Frida was so funny, and Paola was caring and playful — truly amazing with the kids. There were lots of water activities — we went snorkeling, which was an incredible experience. Swimming with the dolphins and just watching them was beautiful. The resort has many pools and two sides. What I didn’t like was that the main tall building is adults-only, while the 5-floor building is for families with kids. The restaurants close for a few hours in the middle of the day, but you can go to Chevy’s or order room service during that time. There also aren’t many food options near the beach — just a few hours of grilled burgers service. Here’s your edited version with smoother flow and grammar, while keeping your personal tone: ⸻ The Steakhouse took an hour and a half to serve our food, and my kids were so hungry. Unfortunately, the sea bass wasn’t cooked properly. However, Lorenzo Italian Restaurant was excellent, and the coffee shop and cake store were awesome too. Room service was great as well. Overall, we had a wonderful ti
The property was very clean, though the rooms are a bit old. We had a small leak from the AC after it rained, but everything else was spotless. There are Pilates and yoga classes with really great instructors. The Kids Club was the highlight of my kids’ trip — they had nonstop activities and the friendliest staff! Marina was absolutely awesome and so kind to my kids. They made keychains and bracelets, had a tent party, movie time, and fun water activities. Frida was so funny, and Paola was caring and playful — truly amazing with the kids. There were lots of water activities — we went snorkeling, which was an incredible experience. Swimming with the dolphins and just watching them was beautiful. The resort has many pools and two sides. What I didn’t like was that the main tall building is adults-only, while the 5-floor building is for families with kids. The restaurants close for a few hours in the middle of the day, but you can go to Chevy’s or order room service during that time. There also aren’t many food options near the beach — just a few hours of grilled burgers service. Here’s your edited version with smoother flow and grammar, while keeping your personal tone: ⸻ The Steakhouse took an hour and a half to serve our food, and my kids were so hungry. Unfortunately, the sea bass wasn’t cooked properly. However, Lorenzo Italian Restaurant was excellent, and the coffee shop and cake store were awesome too. Room service was great as well. Overall, we had a wonderful ti
4
Raixa
30 ago 2025
·
Se alojó 6 noches
Debo empezar diciendo que el hotel es semi inclusive y no todo inclusion, en todos los restaurants te ofrecian langosta a un precio que empezaba en 129$, el buffet lo estan prepared por lo que no existia, solo disponible un area en el desayuno, en el almuerzo tenias qué conformarte con el restaurant Italiano, el de hamburgers y papas frutas o el de un restringido menu de comida mexicana que se llama cerveza donde la comida es de malisima calidad y pica variedad, el restaurant de mariscos igual de muy mala calidad. En el area de la piscina te niegan traerte un hamburger o algo de comer, tienes que irlo a buscar tu mismo pues solo tienes este beneficio si pagas una cabaña que te Cuesta 183$ el dia, terrible. Para todas las comidas te ofrecen una activists en el area de la playa pero esto también requiere un costo adicional. Pagan con un carrito con agua de coco y cada uno por un precio adicional de 11 dolares. Todo inclusion? Pues no se dejen engañar. Yo pague un costo adicional por una habitacion con vista al mar que incluia una botella gratis, la cual tuve que reclamar en el area del front desk pidiendo que por favor, fuera un Cabernet aunque fuera el mas barata, y la respuesta fue que era imposible pues solo podian ofrecerme un vino espumoso. A pesar de estar alojada en el hotel te cobran por la actividad con los delfines empezando en 112$ por persona, no se me hace justo el precio, deberia ser cuando mas 50$. Y ahora les pregunto: tengo razon o no?
Debo empezar diciendo que el hotel es semi inclusive y no todo inclusion, en todos los restaurants te ofrecian langosta a un precio que empezaba en 129$, el buffet lo estan prepared por lo que no existia, solo disponible un area en el desayuno, en el almuerzo tenias qué conformarte con el restaurant Italiano, el de hamburgers y papas frutas o el de un restringido menu de comida mexicana que se llama cerveza donde la comida es de malisima calidad y pica variedad, el restaurant de mariscos igual de muy mala calidad. En el area de la piscina te niegan traerte un hamburger o algo de comer, tienes que irlo a buscar tu mismo pues solo tienes este beneficio si pagas una cabaña que te Cuesta 183$ el dia, terrible. Para todas las comidas te ofrecen una activists en el area de la playa pero esto también requiere un costo adicional. Pagan con un carrito con agua de coco y cada uno por un precio adicional de 11 dolares. Todo inclusion? Pues no se dejen engañar. Yo pague un costo adicional por una habitacion con vista al mar que incluia una botella gratis, la cual tuve que reclamar en el area del front desk pidiendo que por favor, fuera un Cabernet aunque fuera el mas barata, y la respuesta fue que era imposible pues solo podian ofrecerme un vino espumoso. A pesar de estar alojada en el hotel te cobran por la actividad con los delfines empezando en 112$ por persona, no se me hace justo el precio, deberia ser cuando mas 50$. Y ahora les pregunto: tengo razon o no?
10
Ryan
22 sept 2025
·
Se alojó 3 noches
The Hyatt Ziva Cancun resort was beautiful and you can’t beat the ocean views surrounding the property. All of the staff was incredibly friendly and the food choices were excellent. We couldn’t be happier with our stay.
The Hyatt Ziva Cancun resort was beautiful and you can’t beat the ocean views surrounding the property. All of the staff was incredibly friendly and the food choices were excellent. We couldn’t be happier with our stay.
8
Predrag
4 ago 2025
·
Se alojó 5 noches
The beach is a 10 very clean no sea weed and white sand. The food was on point best was Mexican and Hibachi, the steakhouse we left for last but was not the best. I wish they had more grill options for afternoon snacks. The rooms were ok nothing to complain about or rave about. We did stay in the Dolphin view. Drinks were a miss, make sure to ask for the better alcohol when ordering cause they use cheap liquor when making drinks especially by the pool bar. Joel on the beach always brought drinks fast and was super nice.
The beach is a 10 very clean no sea weed and white sand. The food was on point best was Mexican and Hibachi, the steakhouse we left for last but was not the best. I wish they had more grill options for afternoon snacks. The rooms were ok nothing to complain about or rave about. We did stay in the Dolphin view. Drinks were a miss, make sure to ask for the better alcohol when ordering cause they use cheap liquor when making drinks especially by the pool bar. Joel on the beach always brought drinks fast and was super nice.
10
Deep
28 nov 2025
·
Se alojó 2 noches
I recently stayed at Hyatt Ziva, and it was an absolutely amazing experience. The hotel is beautiful, the beaches are stunning, and the entire property is kept spotless. The food was excellent across all the restaurants, and the hospitality from every staff member truly stood out. The Italian restaurant was especially impressive — the dishes were delicious and perfectly prepared. Their liquor and beer selection was also one of the best I’ve seen at an all-inclusive resort. Honestly, for an all-inclusive stay, you really can’t ask for anything better than this. Everything was spectacular, and I highly recommend Hyatt Ziva to anyone looking for a relaxing and enjoyable getaway.
I recently stayed at Hyatt Ziva, and it was an absolutely amazing experience. The hotel is beautiful, the beaches are stunning, and the entire property is kept spotless. The food was excellent across all the restaurants, and the hospitality from every staff member truly stood out. The Italian restaurant was especially impressive — the dishes were delicious and perfectly prepared. Their liquor and beer selection was also one of the best I’ve seen at an all-inclusive resort. Honestly, for an all-inclusive stay, you really can’t ask for anything better than this. Everything was spectacular, and I highly recommend Hyatt Ziva to anyone looking for a relaxing and enjoyable getaway.
6
Xhuliano
10 ago 2025
·
Se alojó 10 noches
The food and drinks not a good quality
The food and drinks not a good quality
10
Armando
8 sept 2025
·
Se alojó 5 noches
Excellent choice of restaurants and food. Habaneros was our favorite our waiters Alfonso, Rafael, Angel were extra helpful. Victor from Lorenzo’s also super awesome. The hibachi place was great as well our cooks fun and entertaining.
Excellent choice of restaurants and food. Habaneros was our favorite our waiters Alfonso, Rafael, Angel were extra helpful. Victor from Lorenzo’s also super awesome. The hibachi place was great as well our cooks fun and entertaining.
6
Danyu
2 sept 2025
·
Se alojó 4 noches
Service and staff were excellent. Beaches and pools were excellent. Food was very hit or miss. Drinks were subpar. Buffet was being renovated and that is my favorite dining option. Facility itself showing its age as rooms were already looking tired, beat up and dated. I was constantly being upsold services, food, and experiences even though its supposed to be an apl inclusive property. It felt like the base dining experience was being skimped on to force you to pay extra for premium dining options.
Service and staff were excellent. Beaches and pools were excellent. Food was very hit or miss. Drinks were subpar. Buffet was being renovated and that is my favorite dining option. Facility itself showing its age as rooms were already looking tired, beat up and dated. I was constantly being upsold services, food, and experiences even though its supposed to be an apl inclusive property. It felt like the base dining experience was being skimped on to force you to pay extra for premium dining options.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Oscar Alberto
19 jun 2026
·
Se alojó 5 noches
El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible
El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible
10
Luis
9 jun 2026
·
Se alojó 4 noches
Todo muy lindo limpio y acogedor!! Me encantooooi lo volvería a repetir
Todo muy lindo limpio y acogedor!! Me encantooooi lo volvería a repetir
10
Alejandra
20 may 2026
·
Se alojó 2 noches
Increíble lugar, el personal super atento las instalaciones muy limpias, todo super bien
Increíble lugar, el personal super atento las instalaciones muy limpias, todo super bien
10
Sisi Bravo
18 may 2026
·
Se alojó 3 noches
Me encantó todo y disfruté mucho junto a mi familia lo recomiendo al 100%.
Me encantó todo y disfruté mucho junto a mi familia lo recomiendo al 100%.
10
Kattia
17 may 2026
·
Se alojó 2 noches
Unica queja que no limpiaron la habitacion sin tener el no molestar..y llame.el viernes para que preparan sofa cama y no lo hicieron
Unica queja que no limpiaron la habitacion sin tener el no molestar..y llame.el viernes para que preparan sofa cama y no lo hicieron
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Cancún?
¿Cuánto suelen costar las habitaciones en Hyatt Ziva Cancun All-Inclusive en Cancún?
En los próximos 60–90 días, las tarifas de las habitaciones en Hyatt Ziva Cancun All-Inclusive en Cancún suelen rondar los 699 US$ por noche para dos personas, con un rango de precios de 524 US$ a 1295 US$.
¿Cuándo es el momento más tranquilo para visitar Hyatt Ziva Cancun All-Inclusive?
La demanda en Hyatt Ziva Cancun All-Inclusive en Cancún alcanza su punto máximo en octubre y disminuye a partir de entonces; septiembre es el mes más tranquilo para los visitantes, por lo que principios de otoño tiene menos afluencia y mayor disponibilidad.
¿Qué atracciones hay cerca y para quién es adecuado Hyatt Ziva Cancun All-Inclusive?
Hyatt Ziva Cancun All-Inclusive en Cancún se encuentra en la costa de Quintana Roo, a pocos pasos de Punta Cancun y el Parque Nacional Punta Nizuc, la Terminal de Ferry UltraMar y el centro comercial La Isla, lo que lo hace conveniente para disfrutar de la playa y de visitas turísticas. La combinación de servicios de Playa/Costa y Familia atrae especialmente a familias y parejas que buscan lujo y relajación.
¿Qué mes es más barato para alojarse en Hyatt Ziva Cancun All-Inclusive?
Octubre es el mes más barato para alojarse en Hyatt Ziva Cancun All-Inclusive en Cancún, con un promedio de 523 US$ por noche; diciembre es el más caro a 811 US$. Los bajos precios de octubre se producen incluso con septiembre como el mes más tranquilo para los visitantes.
¿Cómo se comparan las tarifas de Hyatt Ziva Cancun All-Inclusive con otros hoteles en Cancún?
Hyatt Ziva Cancun All-Inclusive es más económico que 6 de 16 hoteles comparables en Cancún, con una mediana típica de 669 US$ por noche frente a unos 614 US$ para sus competidores.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-31: 418.0916761566162USD
- 2026-11-01: 450.5499926849365USD
- 2026-11-02: 449.5500080322266USD
- 2026-11-03: 443.56739426574705USD
- 2026-11-04: 464.82405756988527USD
- 2026-11-05: 437.38969155273435USD
- 2026-11-06: 445.63305399780273USD
- 2026-11-07: 464.60128431243896USD
- 2026-11-08: 436.55000247802735USD
- 2026-11-09: 443.54999758148193USD
- 2026-11-10: 493.5319360671997USD
- 2026-11-11: 464.60128431243896USD
- 2026-11-12: 461.48659426574704USD
- 2026-11-13: 443.54999758148193USD
- 2026-11-14: 453.15351414642333USD
- 2026-11-15: 431.5500108581543USD
- 2026-11-16: 464.29453531188966USD
- 2026-11-17: 419.848467842102USD
- 2026-11-18: 377.492429133606USD
- 2026-11-19: 464.8464442657471USD
- 2026-11-20: 428.54998854370115USD
- 2026-11-21: 392.5499941955566USD
- 2026-11-22: 464.29453531188966USD
- 2026-11-23: 431.5500108581543USD
- 2026-11-24: 430.5499920272827USD
- 2026-11-25: 736.994294265747USD
- 2026-11-26: 736.994294265747USD
- 2026-11-27: 736.994294265747USD
- 2026-11-28: 736.994294265747USD
- 2026-11-29: 431.5500108581543USD
- 2026-11-30: 430.5499920272827USD
- 2026-12-01: 427.39599709472657USD
- 2026-12-02: 509.6444442657471USD
- 2026-12-03: 499.66014880218506USD
- 2026-12-04: 506.28459426574705USD
- 2026-12-05: 506.28459426574705USD
- 2026-12-06: 434.55085344848635USD
- 2026-12-07: 434.55085344848635USD
- 2026-12-08: 448.8606003341675USD
- 2026-12-09: 434.55085344848635USD
- 2026-12-10: 398.76939426574705USD
- 2026-12-11: 448.8606003341675USD
- 2026-12-12: 417.3791640213013USD
- 2026-12-13: 434.55085344848635USD
- 2026-12-14: 434.55085344848635USD
- 2026-12-15: 434.55085344848635USD
- 2026-12-16: 434.55085344848635USD
- 2026-12-17: 491.72524426574705USD
- 2026-12-18: 448.8606003341675USD
- 2026-12-19: 542.0685484542847USD
- 2026-12-20: 542.2648336364746USD
- 2026-12-21: 542.122994265747USD
- 2026-12-22: 1047.7229315979005USD
- 2026-12-23: 1118.897244265747USD
- 2026-12-24: 996.9233831298828USD
- 2026-12-25: 937.549969393921USD
- 2026-12-26: 1029.301244265747USD
- 2026-12-27: 1245.4516626220702USD
- 2026-12-28: 1245.4516626220702USD
- 2026-12-29: 781.5619334564209USD
- 2026-12-30: 1185.0964470153808USD
- 2026-12-31: 846.671194631958USD
En virtud de la normativa de Hyatt, un miembro del personal de este alojamiento deberá acceder a las habitaciones ocupadas al menos una vez cada 24 horas, aun cuando el huésped haya solicitado privacidad. En estos casos, se trata de avisar con antelación al huésped correspondiente. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Durante el registro de entrada, el titular deberá presentar la tarjeta usada para reservar y un documento de identidad oficial con fotografía a su nombre. Cualquier otra gestión habrá de coordinarse con el alojamiento antes de la llegada. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Todos los huéspedes, incluidos los niños, deben presentar un documento de identidad válido emitido por el gobierno al realizar la entrada.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Para reservar camas supletorias, ponte en contacto con el alojamiento con antelación.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- De acuerdo con la normativa del Hyatt, el personal accede a las habitaciones de los huéspedes una vez al día como mínimo, incluso si estos solicitan no ser molestados. Se hará todo lo posible por avisar con antelación a los huéspedes registrados antes de acceder a sus habitaciones.
- Es posible realizar el registro de salida sin contacto personal.
- Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).
Datos del negocio
Número de registro de la propiedad 005-007-000915/2025
Servicios populares
Aparcamiento
Traslados al aeropuerto
Restaurante
Piscina
Servicio de habitaciones
Servicio de aparcacoches
Servicios
Mostrador turístico
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Piscina
Pistas de tenis
Jardín
Playa (cercana)
Billares
Zona de juegos
Piscina infantil
Piscina al aire libre
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Club infantil
Bar en la piscina
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Servicio de aparcacoches
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito