Old Swan & Minster Mill
From
195 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
195 $US
/nuit
À propos de cet établissement
Relax at the full-service spa with indoor pool and enjoy British cuisine at the on-site restaurant in this charming hotel.
Restaurant
Réception ouverte 24h/24
Sauna
Service en chambre
Salles de réunion
Jardin
Emplacement
Minster Lovell, Minster Lovell, Angleterre, Royaume-Uni
Avis des voyageurs
7.7
Bien
Basé sur 913 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Minster Mill, les voyageurs soulignent un cadre pittoresque au bord de la rivière et des jardins paisibles, mais des signalements récurrents d'absence de Wi-Fi et de signal de téléphone portable ont significativement affecté les séjours, en particulier pour les besoins professionnels et les communications de base.
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Ce qu'en disent des voyageurs
Au Minster Mill, les voyageurs soulignent un cadre pittoresque au bord de la rivière et des jardins paisibles, mais des signalements récurrents d'absence de Wi-Fi et de signal de téléphone portable ont significativement affecté les séjours, en particulier pour les besoins professionnels et les communications de base.
Le service est inégal, avec un personnel amical et des attentions appréciées, mais aussi un enregistrement et un service au bar/restaurant lents ou désorganisés, un suivi insuffisant des problèmes et quelques rares exemples de manque de courtoisie. Les chambres varient des suites jardin spacieuses aux espaces plus petits et vieillots, avec des problèmes courants tels que la chaleur due à un climatiseur inefficace, des murs fins ou du bruit, et des défauts d'entretien ; plusieurs clients mentionnent également des lits inconfortables. Les installations suscitent des réactions mitigées : les soins au spa sont loués, mais l'accès à la piscine et au hammam est restreint ou payant, et la qualité et le rapport qualité-prix du petit déjeuner sont variables. Idéal pour une escapade relaxante si la connectivité et le raffinement ne sont pas prioritaires.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
De beaux jardins. Les soins au spa sont bien notés, mais l'accès à la piscine/au hammam est réservé aux personnes ayant réservé un soin ou est payant ; les installations semblent petites ou froides, et le bar peut manquer de personnel avec des ruptures de stock occasionnelles.
Avis de voyageur à ce sujet
6
Stephen
16 nov. 2023
·
A séjourné 1 nuit
Fantastic location , room was very good but the food at the hotel seemed very expensive and then the food at the sister pub the Swan was well below par ! how it was described in the Menu was nothing like in reality. One other point and something people should be aware even if your a resident you cannot use the Spa facilities unless you book a treatment (which for me was not required ) so I was not then allowed to simply have a swim and sauna.
Fantastic location , room was very good but the food at the hotel seemed very expensive and then the food at the sister pub the Swan was well below par ! how it was described in the Menu was nothing like in reality. One other point and something people should be aware even if your a resident you cannot use the Spa facilities unless you book a treatment (which for me was not required ) so I was not then allowed to simply have a swim and sauna.
6
Dan
5 mai 2025
·
A séjourné 2 nuits
Lovely setting, room relatively clean, carpets had a lot of dirty stains, cobwebs in the roof, bad drain smell in the bathroom, walls very thin , could hear morning alarms from the room next door, also not aware of the hidden cost for using the small swimming pool ,
Lovely setting, room relatively clean, carpets had a lot of dirty stains, cobwebs in the roof, bad drain smell in the bathroom, walls very thin , could hear morning alarms from the room next door, also not aware of the hidden cost for using the small swimming pool ,
10
Alison
11 déc. 2024
·
A séjourné 2 nuits
It was an amazing find . With a 1st class spa with staff who were so professional !
It was an amazing find . With a 1st class spa with staff who were so professional !
8
Brad
11 nov. 2024
·
A séjourné 1 nuit
Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.
Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.
6
Katie
26 mai 2025
·
A séjourné 1 nuit
We were celebrating our 20th Wedding anniversary so wanted a spa hotel and something a bit special. First impressions were very good and we started our afternoon in the spa of which I couldn't fault. The 2 staff were really welcoming and the treatments were fantastic. The spa facilities were really lovely. Our room wax really nice and spacious...we had booked a suite so that we could have more space and a bath. However, when I went to use the bath, the plug wouldn't fit properly. It didn't even have a seel, so unfortunately I couldn't use the bath! We paid £315 for this room specifically to have a bath tub, it was such a shame.
We were celebrating our 20th Wedding anniversary so wanted a spa hotel and something a bit special. First impressions were very good and we started our afternoon in the spa of which I couldn't fault. The 2 staff were really welcoming and the treatments were fantastic. The spa facilities were really lovely. Our room wax really nice and spacious...we had booked a suite so that we could have more space and a bath. However, when I went to use the bath, the plug wouldn't fit properly. It didn't even have a seel, so unfortunately I couldn't use the bath! We paid £315 for this room specifically to have a bath tub, it was such a shame.
4
Christian
8 sept. 2024
·
A séjourné 1 nuit
Not as advertised, bad location, no gym as advertised, extremely uncomfortable bed, unhelpful staff, couldn’t use spa even when nobody was using it, slow restaurant, the list goes on. Don’t waste your time or money.
Not as advertised, bad location, no gym as advertised, extremely uncomfortable bed, unhelpful staff, couldn’t use spa even when nobody was using it, slow restaurant, the list goes on. Don’t waste your time or money.
4
Alex
3 déc. 2025
·
A séjourné 1 nuit
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
6
Christopher
2 oct. 2024
·
A séjourné 1 nuit
We thoroughly enjoyed our stay with friends in an adjacent chalet. Unfortunately we were denied use of the swimming pool because we had not booked spa treatments and the dinner while very nice was vastly overpriced for the fare received
We thoroughly enjoyed our stay with friends in an adjacent chalet. Unfortunately we were denied use of the swimming pool because we had not booked spa treatments and the dinner while very nice was vastly overpriced for the fare received
6
James
6 juin 2025
·
A séjourné 1 nuit
The Hotel was lovely . But there was a wedding on the night of our stay and there was not enough staff . The bar was understaffed and waited for ages for drinks . The bar staff kept disappearing to the wedding . The bar kept running out of drinks and cocktail mixers .
The Hotel was lovely . But there was a wedding on the night of our stay and there was not enough staff . The bar was understaffed and waited for ages for drinks . The bar staff kept disappearing to the wedding . The bar kept running out of drinks and cocktail mixers .
8
Daniel
6 mai 2024
·
A séjourné 1 nuit
The hotel is in an idyllic setting and well presented. Sadly, the spa facilities are only available to guests who purchase a treatment. There was some confusion with communication: I received an email telling me the hotel was closed after I had booked and indeed there was a sign at the entrance of the hotel indicating it was closed, when it was not. The dinner menu was not the most appealing, although the food served was good. Breakfast did not quite meet expectations. Overall, good and I had a pleasant stay.
The hotel is in an idyllic setting and well presented. Sadly, the spa facilities are only available to guests who purchase a treatment. There was some confusion with communication: I received an email telling me the hotel was closed after I had booked and indeed there was a sign at the entrance of the hotel indicating it was closed, when it was not. The dinner menu was not the most appealing, although the food served was good. Breakfast did not quite meet expectations. Overall, good and I had a pleasant stay.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté est inégale, avec des signalements répétés de toiles d'araignées, de moquettes tachées, de poussière derrière les lits, de vaisselle/réfrigérateurs sales et de saleté dans les salles de bain ; certaines zones communes n'étaient pas débarrassées rapidement.
Avis de voyageur à ce sujet
2
Jack
5 août 2024
·
A séjourné 1 nuit
Someone had already been and enjoyed my room I was moved but to another room with dirty mugs and half used milk in the fridge I guess they’d been to busy to overlook these issues so will never choose to return on this basis very beautiful area though
Someone had already been and enjoyed my room I was moved but to another room with dirty mugs and half used milk in the fridge I guess they’d been to busy to overlook these issues so will never choose to return on this basis very beautiful area though
6
Robert
17 août 2024
·
A séjourné 1 nuit
Nice place, let down by breakfast Eggshell in poached egg and tasting of vinegar, cold black pudding.
Nice place, let down by breakfast Eggshell in poached egg and tasting of vinegar, cold black pudding.
6
Dan
5 mai 2025
·
A séjourné 2 nuits
Lovely setting, room relatively clean, carpets had a lot of dirty stains, cobwebs in the roof, bad drain smell in the bathroom, walls very thin , could hear morning alarms from the room next door, also not aware of the hidden cost for using the small swimming pool ,
Lovely setting, room relatively clean, carpets had a lot of dirty stains, cobwebs in the roof, bad drain smell in the bathroom, walls very thin , could hear morning alarms from the room next door, also not aware of the hidden cost for using the small swimming pool ,
4
GAIL
11 nov. 2025
·
A séjourné 1 nuit
This is far from a 5 star hotel! Not sure who or how they got that rating. The rooms and corridors were not clean. Heavy dirt and cobwebs all over fans and room corners. We realize this is a 600+ year old hotel but the linens, drapes and fabric decor are in dire need of updating. The staff was not warm and friendly here either relative to all of the other hotels we stayed at during our 2 week UK visit. Very disappointed since this was our last night in England.
This is far from a 5 star hotel! Not sure who or how they got that rating. The rooms and corridors were not clean. Heavy dirt and cobwebs all over fans and room corners. We realize this is a 600+ year old hotel but the linens, drapes and fabric decor are in dire need of updating. The staff was not warm and friendly here either relative to all of the other hotels we stayed at during our 2 week UK visit. Very disappointed since this was our last night in England.
4
Kayla
30 nov. 2025
·
A séjourné 1 nuit
Non existent customer service. No wifi at all during the stay, room lacked basic amenities, only toiletries provided in the room were shower gel and shampoo, 1 roll of toilet paper. Room needed some basic maintenance as wallpaper was cracking as well as the ceiling paint. we had a broken light switch, reported to front desk and no one was sent to fix it. My partner called ahead of time as we got engaged the day we checked in and was assured they would set special something up in our room. They did not accommodate this request, he spoke to concierge about this and the lady could not have cared less. A real shame as the grounds are absolutely beautiful and the bar staff were lovely, however the maintained rooms and poor customer service/ lack of care was a real turn off and a disappointing stay as a result.
Non existent customer service. No wifi at all during the stay, room lacked basic amenities, only toiletries provided in the room were shower gel and shampoo, 1 roll of toilet paper. Room needed some basic maintenance as wallpaper was cracking as well as the ceiling paint. we had a broken light switch, reported to front desk and no one was sent to fix it. My partner called ahead of time as we got engaged the day we checked in and was assured they would set special something up in our room. They did not accommodate this request, he spoke to concierge about this and the lady could not have cared less. A real shame as the grounds are absolutely beautiful and the bar staff were lovely, however the maintained rooms and poor customer service/ lack of care was a real turn off and a disappointing stay as a result.
6
John
2 déc. 2022
·
A séjourné 1 nuit
Checking in was easy, and the grounds are very good, unfortunately the room was not as expected, even though there was tea and coffee available in the room there was no milk and had to ask for this, all the bottled water was sparkling and no still, again had to ask, the mixer tap in the bathroom was loose and would spin around, there were cracked tiles all up the wall in the shower and when using the shower the water kept going hot and cold, the room was very basic with no luxury whatsoever, I’ve stayed in nicer travelodge’s, at breakfast we had a pot of tea and and as I poured a cup of tea a pea came out of the pot along with some black bits. On checking out even though we paid in advance, they charged us for the room again and we had drinks on our bill that we never had, they did eventually sort it out after checking with bar and their reservation department but took a while. It was a shame as this was our anniversary and spoilt it.
Checking in was easy, and the grounds are very good, unfortunately the room was not as expected, even though there was tea and coffee available in the room there was no milk and had to ask for this, all the bottled water was sparkling and no still, again had to ask, the mixer tap in the bathroom was loose and would spin around, there were cracked tiles all up the wall in the shower and when using the shower the water kept going hot and cold, the room was very basic with no luxury whatsoever, I’ve stayed in nicer travelodge’s, at breakfast we had a pot of tea and and as I poured a cup of tea a pea came out of the pot along with some black bits. On checking out even though we paid in advance, they charged us for the room again and we had drinks on our bill that we never had, they did eventually sort it out after checking with bar and their reservation department but took a while. It was a shame as this was our anniversary and spoilt it.
4
Peter
16 juil. 2025
·
A séjourné 1 nuit
Business stop over. Arrived before check-in time but no effort to see when room would be ready. Was staying in pub part of hotel but they didn't have my booking, not a good start. Very poor phone signal at hotel, often no coverage at all, and internet wasn't connecting so was left unable to operate for work as I would normally do on a trip like this. Room as tired, especially bathroom. Expected better for £170/night. Good things: comfy bed, quiet, excellent food. Unfortunately outweighed by poor things, won't stay again for business, doesn't suit it.
Business stop over. Arrived before check-in time but no effort to see when room would be ready. Was staying in pub part of hotel but they didn't have my booking, not a good start. Very poor phone signal at hotel, often no coverage at all, and internet wasn't connecting so was left unable to operate for work as I would normally do on a trip like this. Room as tired, especially bathroom. Expected better for £170/night. Good things: comfy bed, quiet, excellent food. Unfortunately outweighed by poor things, won't stay again for business, doesn't suit it.
4
Alex
3 déc. 2025
·
A séjourné 1 nuit
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
4
John
23 août 2024
·
A séjourné 1 nuit
The hotel was tired and a bit shabby. Bottles and glasses not cleared away for over 24hours and bird poo all over the exterior staircase outside the room. For £350.00 a night I would expect a little more. I’d also expect to be able to use the hotel pool. I couldn’t.
The hotel was tired and a bit shabby. Bottles and glasses not cleared away for over 24hours and bird poo all over the exterior staircase outside the room. For £350.00 a night I would expect a little more. I’d also expect to be able to use the hotel pool. I couldn’t.
6
James
22 sept. 2024
·
A séjourné 1 nuit
Feature Room was not great, shower pressure poor and shower head didn't stay put, water temperature intermittent and barely warm enough. No marshmallows for the outdoor fire, opened bottle of milk in the fridge, two single beds pushed together and not bolted but even when I managed to bolt them it was so uncomfortable trying to sleep we might as well have had 2 single beds separately. When moving beds which was easy to do as they were on wheels and hard floor it became obvious only partial cleans of the room were being done as behind the bed was filthy dust, dirt and hair everywhere. The bathroom skirting and all skirting was dusty. Grout on floor tiles coming out and generally tired everywhere. All in all not worth £300+ per night, if you charge this amount you have to at least have a clean room to start with!
Feature Room was not great, shower pressure poor and shower head didn't stay put, water temperature intermittent and barely warm enough. No marshmallows for the outdoor fire, opened bottle of milk in the fridge, two single beds pushed together and not bolted but even when I managed to bolt them it was so uncomfortable trying to sleep we might as well have had 2 single beds separately. When moving beds which was easy to do as they were on wheels and hard floor it became obvious only partial cleans of the room were being done as behind the bed was filthy dust, dirt and hair everywhere. The bathroom skirting and all skirting was dusty. Grout on floor tiles coming out and generally tired everywhere. All in all not worth £300+ per night, if you charge this amount you have to at least have a clean room to start with!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres vont des paisibles suites jardin spacieuses aux espaces plus petits et datés ; les problèmes courants incluent un Wi-Fi/signal de téléphone portable très faible ou absent, de la chaleur due à un climatiseur inefficace, des murs fins/du bruit et des défauts d'entretien tels que des accessoires ou des lits cassés.
Avis de voyageur à ce sujet
6
Dan
5 mai 2025
·
A séjourné 2 nuits
Lovely setting, room relatively clean, carpets had a lot of dirty stains, cobwebs in the roof, bad drain smell in the bathroom, walls very thin , could hear morning alarms from the room next door, also not aware of the hidden cost for using the small swimming pool ,
Lovely setting, room relatively clean, carpets had a lot of dirty stains, cobwebs in the roof, bad drain smell in the bathroom, walls very thin , could hear morning alarms from the room next door, also not aware of the hidden cost for using the small swimming pool ,
6
Paul
14 oct. 2024
·
A séjourné 2 nuits
The hotel was lovely although the bed was broken although we did stay in the room one night before being moved to a better room the next day. The staff were very helpful in resolving the issue.
The hotel was lovely although the bed was broken although we did stay in the room one night before being moved to a better room the next day. The staff were very helpful in resolving the issue.
4
Kayla
30 nov. 2025
·
A séjourné 1 nuit
Non existent customer service. No wifi at all during the stay, room lacked basic amenities, only toiletries provided in the room were shower gel and shampoo, 1 roll of toilet paper. Room needed some basic maintenance as wallpaper was cracking as well as the ceiling paint. we had a broken light switch, reported to front desk and no one was sent to fix it. My partner called ahead of time as we got engaged the day we checked in and was assured they would set special something up in our room. They did not accommodate this request, he spoke to concierge about this and the lady could not have cared less. A real shame as the grounds are absolutely beautiful and the bar staff were lovely, however the maintained rooms and poor customer service/ lack of care was a real turn off and a disappointing stay as a result.
Non existent customer service. No wifi at all during the stay, room lacked basic amenities, only toiletries provided in the room were shower gel and shampoo, 1 roll of toilet paper. Room needed some basic maintenance as wallpaper was cracking as well as the ceiling paint. we had a broken light switch, reported to front desk and no one was sent to fix it. My partner called ahead of time as we got engaged the day we checked in and was assured they would set special something up in our room. They did not accommodate this request, he spoke to concierge about this and the lady could not have cared less. A real shame as the grounds are absolutely beautiful and the bar staff were lovely, however the maintained rooms and poor customer service/ lack of care was a real turn off and a disappointing stay as a result.
4
Rosa
13 juil. 2025
·
A séjourné 2 nuits
We stayed at the Minster Mill during summer and, while the grounds and setting are truly beautiful, the experience left a lot to be desired. The rooms have no air conditioning, which we were aware of, but when our fan broke, we were told there were no replacements. Only after pressing did they find one, which was barely functional. The following day we requested a proper replacement and were told it would be handled—no one followed up. Luckily, we had a cousin nearby who lent us a working fan. Service overall was disappointing. The bedside lamps were faulty and required fiddling to work. Staff seemed indifferent and not particularly warm or helpful. The only real moment of good service was from a lovely lady who offered our dog a bowl of water as we passed through the grounds—sadly, that was the best hospitality we received all weekend. Wouldn’t recommend staying here in the summer unless you want to sizzle through the night. It’s a shame, as the setting is gorgeous but the service and comfort levels just didn’t live up to expectations.
We stayed at the Minster Mill during summer and, while the grounds and setting are truly beautiful, the experience left a lot to be desired. The rooms have no air conditioning, which we were aware of, but when our fan broke, we were told there were no replacements. Only after pressing did they find one, which was barely functional. The following day we requested a proper replacement and were told it would be handled—no one followed up. Luckily, we had a cousin nearby who lent us a working fan. Service overall was disappointing. The bedside lamps were faulty and required fiddling to work. Staff seemed indifferent and not particularly warm or helpful. The only real moment of good service was from a lovely lady who offered our dog a bowl of water as we passed through the grounds—sadly, that was the best hospitality we received all weekend. Wouldn’t recommend staying here in the summer unless you want to sizzle through the night. It’s a shame, as the setting is gorgeous but the service and comfort levels just didn’t live up to expectations.
6
Joy
27 déc. 2025
·
A séjourné 1 nuit
We stayed in the garden suite as we had the dog with us. The room was ok but a bit tired. Bonus to have two bathrooms! Good and spacious and works for a family. Very frustrating though that there was no phone signal or WiFi available in the room and this wasn’t clear from the outset. And given the cost of the stay, would expect this to be better. Breakfast was mediocre and had to send back to be cooked better but was barely changed. Service was good in the restaurant. Reception staff not quite so good.
We stayed in the garden suite as we had the dog with us. The room was ok but a bit tired. Bonus to have two bathrooms! Good and spacious and works for a family. Very frustrating though that there was no phone signal or WiFi available in the room and this wasn’t clear from the outset. And given the cost of the stay, would expect this to be better. Breakfast was mediocre and had to send back to be cooked better but was barely changed. Service was good in the restaurant. Reception staff not quite so good.
6
Stewart
18 mai 2025
·
A séjourné 1 nuit
The hotel is set into lovely quiet surroundings and has a lot of potential but their are so many little problems here, for 1 no aircon which made for an uncomfortable stay, they did provide a fan but it's not going to do what Aircon would, the rooms are expensive, we had a junior suite and it might as well have been a standard room, broken tile in the bathroom, missing plug in the sink, seems no one can decide what colour the finishing should be it's a mix of chrome, brass, black & white! The whole restaurant setup is weird meals in the hotel and breakfast across the road? And the wilding experience which we paid £65 per person for, was just weird, not a taster and not tapas, it was like a 3 course meal brought out all at the same time, don't know what the chef is thinking but it misses the mark, One positive are the staff, who are friendly and helpful.
The hotel is set into lovely quiet surroundings and has a lot of potential but their are so many little problems here, for 1 no aircon which made for an uncomfortable stay, they did provide a fan but it's not going to do what Aircon would, the rooms are expensive, we had a junior suite and it might as well have been a standard room, broken tile in the bathroom, missing plug in the sink, seems no one can decide what colour the finishing should be it's a mix of chrome, brass, black & white! The whole restaurant setup is weird meals in the hotel and breakfast across the road? And the wilding experience which we paid £65 per person for, was just weird, not a taster and not tapas, it was like a 3 course meal brought out all at the same time, don't know what the chef is thinking but it misses the mark, One positive are the staff, who are friendly and helpful.
6
Louise
16 nov. 2024
·
A séjourné 1 nuit
Hotel and room itself (junior suite) were stunning, however unfortunately a few things took the shine off. One particular staff member in the restaurant on our arrival day was very rude and made us feel very uncomfortable, to the point I was actually quite upset and we left the area. Very unnecessary and we were made to feel unwelcome there, despite only one customer being in the restaurant at the time. Room itself was lovely, a few minor issues with a broken shower and item missing from the minibar, finding someone else’s socks in the drawer. King size bed was two beds pushed together - no problem with this but both slightly different heights with a dip in the middle so not ideal. Majority of staff we came across were friendly and polite. Such a shame about a few things that put a negative slant on the whole stay, which has been for a special occasion and only our second night away without the kids in 4 years.
Hotel and room itself (junior suite) were stunning, however unfortunately a few things took the shine off. One particular staff member in the restaurant on our arrival day was very rude and made us feel very uncomfortable, to the point I was actually quite upset and we left the area. Very unnecessary and we were made to feel unwelcome there, despite only one customer being in the restaurant at the time. Room itself was lovely, a few minor issues with a broken shower and item missing from the minibar, finding someone else’s socks in the drawer. King size bed was two beds pushed together - no problem with this but both slightly different heights with a dip in the middle so not ideal. Majority of staff we came across were friendly and polite. Such a shame about a few things that put a negative slant on the whole stay, which has been for a special occasion and only our second night away without the kids in 4 years.
4
Robin
1 déc. 2025
·
A séjourné 1 nuit
Rooms are nice, with great facilities in room and also on site. Restaurant has great food. However there is an inherent problem with the WiFi connectivity at this location and being in a valley the mobile signal is none existent in rooms also. For those travelling for business like myself, and working with confidential data, connecting to a hotspot in a bar is less than ideal. With no mobile signal in rooms is borderline dangerous as you are uncontactable should any emergency occur. It’s my 3rd or 4th time staying and only once has the WiFi been working properly, so don’t be led to believe it’s a temporary or one off issue upon arrival. It’s such a shame as it’s a fantastic location and should the WiFi be sorted, would stay there more often.
Rooms are nice, with great facilities in room and also on site. Restaurant has great food. However there is an inherent problem with the WiFi connectivity at this location and being in a valley the mobile signal is none existent in rooms also. For those travelling for business like myself, and working with confidential data, connecting to a hotspot in a bar is less than ideal. With no mobile signal in rooms is borderline dangerous as you are uncontactable should any emergency occur. It’s my 3rd or 4th time staying and only once has the WiFi been working properly, so don’t be led to believe it’s a temporary or one off issue upon arrival. It’s such a shame as it’s a fantastic location and should the WiFi be sorted, would stay there more often.
6
James
22 sept. 2024
·
A séjourné 1 nuit
Feature Room was not great, shower pressure poor and shower head didn't stay put, water temperature intermittent and barely warm enough. No marshmallows for the outdoor fire, opened bottle of milk in the fridge, two single beds pushed together and not bolted but even when I managed to bolt them it was so uncomfortable trying to sleep we might as well have had 2 single beds separately. When moving beds which was easy to do as they were on wheels and hard floor it became obvious only partial cleans of the room were being done as behind the bed was filthy dust, dirt and hair everywhere. The bathroom skirting and all skirting was dusty. Grout on floor tiles coming out and generally tired everywhere. All in all not worth £300+ per night, if you charge this amount you have to at least have a clean room to start with!
Feature Room was not great, shower pressure poor and shower head didn't stay put, water temperature intermittent and barely warm enough. No marshmallows for the outdoor fire, opened bottle of milk in the fridge, two single beds pushed together and not bolted but even when I managed to bolt them it was so uncomfortable trying to sleep we might as well have had 2 single beds separately. When moving beds which was easy to do as they were on wheels and hard floor it became obvious only partial cleans of the room were being done as behind the bed was filthy dust, dirt and hair everywhere. The bathroom skirting and all skirting was dusty. Grout on floor tiles coming out and generally tired everywhere. All in all not worth £300+ per night, if you charge this amount you have to at least have a clean room to start with!
4
Tracy
1 déc. 2025
·
A séjourné 3 nuits
The first time ever we left a weekend break a day early. The room was unbearable. So hot even with heating off and windows open. Very noisy it felt like we were sleeping in a boiler room. The bed was uncomfortable we had to ask for extra pillows to fill the gap between the bed and mattress as the pillows disappeared down the gap during the night. The sheets rustled like a crisp packet. The hotel had no WiFi which reception made out was a temporary problem but had a sign printed and framed! After reading previous reviews this is a longer term problem. This was not a 4 star hotel as advertised.
The first time ever we left a weekend break a day early. The room was unbearable. So hot even with heating off and windows open. Very noisy it felt like we were sleeping in a boiler room. The bed was uncomfortable we had to ask for extra pillows to fill the gap between the bed and mattress as the pillows disappeared down the gap during the night. The sheets rustled like a crisp packet. The hotel had no WiFi which reception made out was a temporary problem but had a sign printed and framed! After reading previous reviews this is a longer term problem. This was not a 4 star hotel as advertised.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est variable : de nombreux employés sont aimables et serviables (en particulier au spa et au restaurant), mais les clients signalent également un enregistrement et un service de restauration lents ou désorganisés, un suivi insuffisant des demandes, des erreurs de facturation et quelques rares exemples de manque de courtoisie.
Avis de voyageur à ce sujet
10
Michael
19 juin 2023
·
A séjourné 2 nuits
This was a special trip for us, my 60th birthday and our 30th wedding anniversary. The hotel staff were superb from start to finish, with cards for both events, messages at dinner, upgraded room, and just lovely acknowledgment throughout that this was our special trip. Special thanks to Francis for organising everything. The hotel is beautiful, peaceful, well equipped and immaculately maintained. The village is picture perfect and the walk to the church and ruined Manor House by the banks of the River Windrush was glorious. We used the hotel as a base to visit Blenheim Palace and has a wonderful time. We cannot thank everyone enough.
This was a special trip for us, my 60th birthday and our 30th wedding anniversary. The hotel staff were superb from start to finish, with cards for both events, messages at dinner, upgraded room, and just lovely acknowledgment throughout that this was our special trip. Special thanks to Francis for organising everything. The hotel is beautiful, peaceful, well equipped and immaculately maintained. The village is picture perfect and the walk to the church and ruined Manor House by the banks of the River Windrush was glorious. We used the hotel as a base to visit Blenheim Palace and has a wonderful time. We cannot thank everyone enough.
10
Robin
1 mai 2025
·
A séjourné 1 nuit
Absolutely stunning hotel in the Cotswolds, really picturesque location and great facilities in a super comfy and stylish room! Very attentive front of house and wait staff in the restaurant. Delicious well prepared food too! Highly recommend and will definitely be visiting again in the future!
Absolutely stunning hotel in the Cotswolds, really picturesque location and great facilities in a super comfy and stylish room! Very attentive front of house and wait staff in the restaurant. Delicious well prepared food too! Highly recommend and will definitely be visiting again in the future!
10
Alison
11 déc. 2024
·
A séjourné 2 nuits
It was an amazing find . With a 1st class spa with staff who were so professional !
It was an amazing find . With a 1st class spa with staff who were so professional !
4
Rosa
13 juil. 2025
·
A séjourné 2 nuits
We stayed at the Minster Mill during summer and, while the grounds and setting are truly beautiful, the experience left a lot to be desired. The rooms have no air conditioning, which we were aware of, but when our fan broke, we were told there were no replacements. Only after pressing did they find one, which was barely functional. The following day we requested a proper replacement and were told it would be handled—no one followed up. Luckily, we had a cousin nearby who lent us a working fan. Service overall was disappointing. The bedside lamps were faulty and required fiddling to work. Staff seemed indifferent and not particularly warm or helpful. The only real moment of good service was from a lovely lady who offered our dog a bowl of water as we passed through the grounds—sadly, that was the best hospitality we received all weekend. Wouldn’t recommend staying here in the summer unless you want to sizzle through the night. It’s a shame, as the setting is gorgeous but the service and comfort levels just didn’t live up to expectations.
We stayed at the Minster Mill during summer and, while the grounds and setting are truly beautiful, the experience left a lot to be desired. The rooms have no air conditioning, which we were aware of, but when our fan broke, we were told there were no replacements. Only after pressing did they find one, which was barely functional. The following day we requested a proper replacement and were told it would be handled—no one followed up. Luckily, we had a cousin nearby who lent us a working fan. Service overall was disappointing. The bedside lamps were faulty and required fiddling to work. Staff seemed indifferent and not particularly warm or helpful. The only real moment of good service was from a lovely lady who offered our dog a bowl of water as we passed through the grounds—sadly, that was the best hospitality we received all weekend. Wouldn’t recommend staying here in the summer unless you want to sizzle through the night. It’s a shame, as the setting is gorgeous but the service and comfort levels just didn’t live up to expectations.
6
John
2 déc. 2022
·
A séjourné 1 nuit
Checking in was easy, and the grounds are very good, unfortunately the room was not as expected, even though there was tea and coffee available in the room there was no milk and had to ask for this, all the bottled water was sparkling and no still, again had to ask, the mixer tap in the bathroom was loose and would spin around, there were cracked tiles all up the wall in the shower and when using the shower the water kept going hot and cold, the room was very basic with no luxury whatsoever, I’ve stayed in nicer travelodge’s, at breakfast we had a pot of tea and and as I poured a cup of tea a pea came out of the pot along with some black bits. On checking out even though we paid in advance, they charged us for the room again and we had drinks on our bill that we never had, they did eventually sort it out after checking with bar and their reservation department but took a while. It was a shame as this was our anniversary and spoilt it.
Checking in was easy, and the grounds are very good, unfortunately the room was not as expected, even though there was tea and coffee available in the room there was no milk and had to ask for this, all the bottled water was sparkling and no still, again had to ask, the mixer tap in the bathroom was loose and would spin around, there were cracked tiles all up the wall in the shower and when using the shower the water kept going hot and cold, the room was very basic with no luxury whatsoever, I’ve stayed in nicer travelodge’s, at breakfast we had a pot of tea and and as I poured a cup of tea a pea came out of the pot along with some black bits. On checking out even though we paid in advance, they charged us for the room again and we had drinks on our bill that we never had, they did eventually sort it out after checking with bar and their reservation department but took a while. It was a shame as this was our anniversary and spoilt it.
6
Joy
27 déc. 2025
·
A séjourné 1 nuit
We stayed in the garden suite as we had the dog with us. The room was ok but a bit tired. Bonus to have two bathrooms! Good and spacious and works for a family. Very frustrating though that there was no phone signal or WiFi available in the room and this wasn’t clear from the outset. And given the cost of the stay, would expect this to be better. Breakfast was mediocre and had to send back to be cooked better but was barely changed. Service was good in the restaurant. Reception staff not quite so good.
We stayed in the garden suite as we had the dog with us. The room was ok but a bit tired. Bonus to have two bathrooms! Good and spacious and works for a family. Very frustrating though that there was no phone signal or WiFi available in the room and this wasn’t clear from the outset. And given the cost of the stay, would expect this to be better. Breakfast was mediocre and had to send back to be cooked better but was barely changed. Service was good in the restaurant. Reception staff not quite so good.
6
Shauna
1 nov. 2023
·
A séjourné 1 nuit
Disappointing stay. The only positive was lady on reception in the afternoon and the lady serving in The Old Swan - both were very polite and ensured we had everything we needed. Other than that, this was our first visit since the change in ownership and we have to say, it was much better before. The whole place - Swan and Minster Mill has lost its spark and charm it had. The focus now seems to be on corporate and high end drinking and dining rather than comfort country living. It is with a heavy heart that we will not returning. This place held a special place in our hearts (we were married there in 2016) but it is just not the same. The new owners have changed something that do not need to be changed unfortunately.
Disappointing stay. The only positive was lady on reception in the afternoon and the lady serving in The Old Swan - both were very polite and ensured we had everything we needed. Other than that, this was our first visit since the change in ownership and we have to say, it was much better before. The whole place - Swan and Minster Mill has lost its spark and charm it had. The focus now seems to be on corporate and high end drinking and dining rather than comfort country living. It is with a heavy heart that we will not returning. This place held a special place in our hearts (we were married there in 2016) but it is just not the same. The new owners have changed something that do not need to be changed unfortunately.
6
Paul
26 juin 2025
·
A séjourné 3 nuits
A location and property with a lot of potential and yet to label itself "luxury" means a focus on the detail is required, and staff attitude and demeanour that reflects such a claim. Breakfast at the Old Mill was bland and uninspiring, and certainly not worth the £20 + service charge (!!) we were surprised with on our bill at checkout. This was not helped by the terrible attitude of the staff on our 2nd morning. Responding with obvious distain when we ask for an extra Espresso or when we pointed out they had got our order wrong...
A location and property with a lot of potential and yet to label itself "luxury" means a focus on the detail is required, and staff attitude and demeanour that reflects such a claim. Breakfast at the Old Mill was bland and uninspiring, and certainly not worth the £20 + service charge (!!) we were surprised with on our bill at checkout. This was not helped by the terrible attitude of the staff on our 2nd morning. Responding with obvious distain when we ask for an extra Espresso or when we pointed out they had got our order wrong...
4
Alex
3 déc. 2025
·
A séjourné 1 nuit
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
6
Louise
16 nov. 2024
·
A séjourné 1 nuit
Hotel and room itself (junior suite) were stunning, however unfortunately a few things took the shine off. One particular staff member in the restaurant on our arrival day was very rude and made us feel very uncomfortable, to the point I was actually quite upset and we left the area. Very unnecessary and we were made to feel unwelcome there, despite only one customer being in the restaurant at the time. Room itself was lovely, a few minor issues with a broken shower and item missing from the minibar, finding someone else’s socks in the drawer. King size bed was two beds pushed together - no problem with this but both slightly different heights with a dip in the middle so not ideal. Majority of staff we came across were friendly and polite. Such a shame about a few things that put a negative slant on the whole stay, which has been for a special occasion and only our second night away without the kids in 4 years.
Hotel and room itself (junior suite) were stunning, however unfortunately a few things took the shine off. One particular staff member in the restaurant on our arrival day was very rude and made us feel very uncomfortable, to the point I was actually quite upset and we left the area. Very unnecessary and we were made to feel unwelcome there, despite only one customer being in the restaurant at the time. Room itself was lovely, a few minor issues with a broken shower and item missing from the minibar, finding someone else’s socks in the drawer. King size bed was two beds pushed together - no problem with this but both slightly different heights with a dip in the middle so not ideal. Majority of staff we came across were friendly and polite. Such a shame about a few things that put a negative slant on the whole stay, which has been for a special occasion and only our second night away without the kids in 4 years.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre idyllique au bord de la rivière, dans un village calme des Cotswolds, avec de beaux jardins et des sentiers de promenade ; emplacement pratique pour explorer les villages et les pubs à proximité. Un parking est disponible.
Avis de voyageur à ce sujet
10
Barry
16 sept. 2025
·
A séjourné 1 nuit
I accidently went to the Minster Mill hotel but, as they are opposite each other and are sister hotels, the receptionist found my booking and directed me. Be aware the road to the hotel is very narrow - but it is a one-way street and takes you back onto the road you left (like a crescent) when you leave.
I accidently went to the Minster Mill hotel but, as they are opposite each other and are sister hotels, the receptionist found my booking and directed me. Be aware the road to the hotel is very narrow - but it is a one-way street and takes you back onto the road you left (like a crescent) when you leave.
10
Adam
29 déc. 2024
·
A séjourné 2 nuits
Amazing stay in a quiet little village about 20 minutes drive from Oxford, Burton on the water. 5 minute drive from Burford which is amazing and 5 minutes from Diddly Sqt. Farm and pub. The Swan pub opposite is so cosy.
Amazing stay in a quiet little village about 20 minutes drive from Oxford, Burton on the water. 5 minute drive from Burford which is amazing and 5 minutes from Diddly Sqt. Farm and pub. The Swan pub opposite is so cosy.
10
Thomas
26 avr. 2024
·
A séjourné 1 nuit
Beautiful island in the middle of the Cotswolds. Two restaurants available, parking included on site and an amazing location at a river. Cute walks through the countryside. Old mill beautifully remodelled.
Beautiful island in the middle of the Cotswolds. Two restaurants available, parking included on site and an amazing location at a river. Cute walks through the countryside. Old mill beautifully remodelled.
10
Kerry
27 juin 2025
·
A séjourné 1 nuit
Set on amazing grounds so peaceful ended up booking an extra nyt it was that nice!
Set on amazing grounds so peaceful ended up booking an extra nyt it was that nice!
10
Donna-Marisa
1 juin 2025
·
A séjourné 5 nuits
Beautiful setting, great location for exploring the Cotswolds. Reception staff extremely friendly and helpful
Beautiful setting, great location for exploring the Cotswolds. Reception staff extremely friendly and helpful
8
Ian
6 août 2025
·
A séjourné 1 nuit
A lovely 14th century coach house with all the quaint and eccentric things that come with it.
A lovely 14th century coach house with all the quaint and eccentric things that come with it.
8
Brad
11 nov. 2024
·
A séjourné 1 nuit
Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.
Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.
10
Simon
31 août 2025
·
A séjourné 1 nuit
This is lovely hotel, good food set in stunning grounds. Not a lot not to like !
This is lovely hotel, good food set in stunning grounds. Not a lot not to like !
10
Megan
12 avr. 2025
·
A séjourné 2 nuits
We had an amazing stay at Minster Mill! The staff was incredibly helpful and accommodating and made our stay especially enjoyable. We visited with our three young sons and they loved exploring the grounds and playing outside. It was a beautiful property and very welcoming to our family.
We had an amazing stay at Minster Mill! The staff was incredibly helpful and accommodating and made our stay especially enjoyable. We visited with our three young sons and they loved exploring the grounds and playing outside. It was a beautiful property and very welcoming to our family.
10
Chris
12 juin 2025
·
A séjourné 1 nuit
Beautiful hotel, by the river.
Beautiful hotel, by the river.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le dîner (en particulier au Wildings) est souvent loué, mais le petit déjeuner est fréquemment médiocre, lent ou de mauvais rapport qualité-prix, certains plats du menu étaient indisponibles ou peu appétissants, et les prix peuvent paraître élevés.
Avis de voyageur à ce sujet
8
John
5 déc. 2024
·
A séjourné 1 nuit
We had a lovely stay at the Minster mill, we have been a few times before the renovation and enjoyed it more the first few times. However, there were some positives this time around, the food was lovely in the Wildling restaurant. The young gentleman serving us was very nice at the restaurant and Lucy was awesome too, she made the evening very enjoyable and was great company! The room overall did look quite tired despite the renovations and lacked a little character however, the outdoor terrace in the room was lovely. The area is lovely and there are some very pretty places to visit so overall still a very positive experience. On previous visits we have brought our pet Cat along for the stay as this hotel was meant to be pet friendly, however this time around we were told by reception it was only exclusively dog friendly not pet friendly which we found a little frustrating as this was never an issue in the past here or other pet friendly hotels.
We had a lovely stay at the Minster mill, we have been a few times before the renovation and enjoyed it more the first few times. However, there were some positives this time around, the food was lovely in the Wildling restaurant. The young gentleman serving us was very nice at the restaurant and Lucy was awesome too, she made the evening very enjoyable and was great company! The room overall did look quite tired despite the renovations and lacked a little character however, the outdoor terrace in the room was lovely. The area is lovely and there are some very pretty places to visit so overall still a very positive experience. On previous visits we have brought our pet Cat along for the stay as this hotel was meant to be pet friendly, however this time around we were told by reception it was only exclusively dog friendly not pet friendly which we found a little frustrating as this was never an issue in the past here or other pet friendly hotels.
6
Robert
17 août 2024
·
A séjourné 1 nuit
Nice place, let down by breakfast Eggshell in poached egg and tasting of vinegar, cold black pudding.
Nice place, let down by breakfast Eggshell in poached egg and tasting of vinegar, cold black pudding.
10
Maddie
21 juin 2024
·
A séjourné 2 nuits
Excellent all round - beautiful hotel, lovely surroundings, great food
Excellent all round - beautiful hotel, lovely surroundings, great food
10
Robin
1 mai 2025
·
A séjourné 1 nuit
Absolutely stunning hotel in the Cotswolds, really picturesque location and great facilities in a super comfy and stylish room! Very attentive front of house and wait staff in the restaurant. Delicious well prepared food too! Highly recommend and will definitely be visiting again in the future!
Absolutely stunning hotel in the Cotswolds, really picturesque location and great facilities in a super comfy and stylish room! Very attentive front of house and wait staff in the restaurant. Delicious well prepared food too! Highly recommend and will definitely be visiting again in the future!
8
Brad
11 nov. 2024
·
A séjourné 1 nuit
Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.
Nice setting and convenient location, with decent parking. Staff in the spa were great and treatments excellent although the spa itself a bit underwhelming; pool a bit cold, steam room quite small, limited loungers and special effects showers hard to use. Standard room decent with a comfortable large bed, small but nice bathroom and the usual amenities. Proximity of the windows on the ground floor to the path outside a bit disconcerting but ok. We thought the main accommodation hall looked like a prison and a few plants and better lighting could have made it really inviting and modern. Wildings restaurant delivered an excellent dinner but while the staff were pleasant enough they came across as completely out of their depth compared to the fine dining offered. At least one experienced head wait person should have been around. The dining room itself is very nice. Breakfast was very average and took ages to arrive. Overall staff were friendly. Went to the Old Swan for a pre dinner drink hoping for a warm cosy ye old pub but the inside didn’t match the inside which was cold (why wasn’t the fire on?) and lifeless even though there were a few people in there. The staff also struggled to deal with 3 people at the small bar. Would strongly suggest a refit and pepping up the staff but until then don’t bother as there’s much better pubs a stone’s throw away. All in all had a good time and would go back if only for the excellent spa staff and treatments and a meal in Wildings.
6
Paul
26 juin 2025
·
A séjourné 3 nuits
A location and property with a lot of potential and yet to label itself "luxury" means a focus on the detail is required, and staff attitude and demeanour that reflects such a claim. Breakfast at the Old Mill was bland and uninspiring, and certainly not worth the £20 + service charge (!!) we were surprised with on our bill at checkout. This was not helped by the terrible attitude of the staff on our 2nd morning. Responding with obvious distain when we ask for an extra Espresso or when we pointed out they had got our order wrong...
A location and property with a lot of potential and yet to label itself "luxury" means a focus on the detail is required, and staff attitude and demeanour that reflects such a claim. Breakfast at the Old Mill was bland and uninspiring, and certainly not worth the £20 + service charge (!!) we were surprised with on our bill at checkout. This was not helped by the terrible attitude of the staff on our 2nd morning. Responding with obvious distain when we ask for an extra Espresso or when we pointed out they had got our order wrong...
4
Alex
3 déc. 2025
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A séjourné 1 nuit
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
8
Gemma
31 août 2022
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A séjourné 2 nuits
The Minster Mill is a lovely hotel in a stunning Cotswolds village, with beautiful walks on your doorstep. The food is 5*, we had a delicious evening meal (although it’s gourmet-style dining so expect high prices and tiny portions!), and the breakfast was truly sensational – a great selection of options, would highly recommend the French Toast! Our overall review is that we didn’t feel it was value for money – our Classic Room, while nice, was in a corridor of about 20 other identical rooms, and despite paying £250 per night, didn’t have a bath. The rooms are nicely appointed but perhaps a little soulless. The spa is very small but perfectly formed & a nice spot to spend an hour or so unwinding. I thought it was cheeky to charge guests a £25 fee to use the spa, considering its size and the aforementioned price of the rooms (this fee is waved if you book a treatment, but still...). It’s great to have the option of a more casual place to eat/drink literally just over the road at The Old Swan (the Minster Mill’s sister property), although unfortunately we had a very bad dining experience there, which I’ll write about in a separate review! Some locals told us that the village’s other pubs, The White Hart & The Horse & Radish, a short walk away, are much better! In summary, the Minster Mill is very nice, but don’t expect a boutique hotel experience, despite its boutique hotel prices. That said, the food was faultless & staff were friendly.
The Minster Mill is a lovely hotel in a stunning Cotswolds village, with beautiful walks on your doorstep. The food is 5*, we had a delicious evening meal (although it’s gourmet-style dining so expect high prices and tiny portions!), and the breakfast was truly sensational – a great selection of options, would highly recommend the French Toast! Our overall review is that we didn’t feel it was value for money – our Classic Room, while nice, was in a corridor of about 20 other identical rooms, and despite paying £250 per night, didn’t have a bath. The rooms are nicely appointed but perhaps a little soulless. The spa is very small but perfectly formed & a nice spot to spend an hour or so unwinding. I thought it was cheeky to charge guests a £25 fee to use the spa, considering its size and the aforementioned price of the rooms (this fee is waved if you book a treatment, but still...). It’s great to have the option of a more casual place to eat/drink literally just over the road at The Old Swan (the Minster Mill’s sister property), although unfortunately we had a very bad dining experience there, which I’ll write about in a separate review! Some locals told us that the village’s other pubs, The White Hart & The Horse & Radish, a short walk away, are much better! In summary, the Minster Mill is very nice, but don’t expect a boutique hotel experience, despite its boutique hotel prices. That said, the food was faultless & staff were friendly.
8
Daniel
6 mai 2024
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A séjourné 1 nuit
The hotel is in an idyllic setting and well presented. Sadly, the spa facilities are only available to guests who purchase a treatment. There was some confusion with communication: I received an email telling me the hotel was closed after I had booked and indeed there was a sign at the entrance of the hotel indicating it was closed, when it was not. The dinner menu was not the most appealing, although the food served was good. Breakfast did not quite meet expectations. Overall, good and I had a pleasant stay.
The hotel is in an idyllic setting and well presented. Sadly, the spa facilities are only available to guests who purchase a treatment. There was some confusion with communication: I received an email telling me the hotel was closed after I had booked and indeed there was a sign at the entrance of the hotel indicating it was closed, when it was not. The dinner menu was not the most appealing, although the food served was good. Breakfast did not quite meet expectations. Overall, good and I had a pleasant stay.
6
Hannah
1 août 2024
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A séjourné 1 nuit
Loved the location and surrounding area and the reception staff were really helpful and informed. It was an except hot day and the air conditioning was less than useless. Never spent a more uncomfortable night. The whole breakfast experience was awful. The lady that meet us was rude and off hand, they were definitely under staffed and every request was meet with ‘I can but that will take some time’. That was a simple request for more milk and then coffee. There were no options for my child for breakfast that weren’t overly complicated and fussy. I know it’s an al a carte menu, but if the hotel caters for children then shouldn’t the menu too. We weren’t asking for much and maybe just a plain cereal or other spreads for the toast, but it was meet with a straight up no. Overall it wasn’t worth the extra amount we paid and the experience put me off staying again.
Loved the location and surrounding area and the reception staff were really helpful and informed. It was an except hot day and the air conditioning was less than useless. Never spent a more uncomfortable night. The whole breakfast experience was awful. The lady that meet us was rude and off hand, they were definitely under staffed and every request was meet with ‘I can but that will take some time’. That was a simple request for more milk and then coffee. There were no options for my child for breakfast that weren’t overly complicated and fussy. I know it’s an al a carte menu, but if the hotel caters for children then shouldn’t the menu too. We weren’t asking for much and maybe just a plain cereal or other spreads for the toast, but it was meet with a straight up no. Overall it wasn’t worth the extra amount we paid and the experience put me off staying again.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
6
DAREN
9 avr. 2026
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A séjourné 1 nuit
food was poor and room was just ok not for the cost
food was poor and room was just ok not for the cost
10
Rupert
22 mars 2026
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A séjourné 1 nuit
Amazing hotel really friendly staff. Very comfortable room and amazing restuarant
Amazing hotel really friendly staff. Very comfortable room and amazing restuarant
8
Sheila
20 mars 2026
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A séjourné 2 nuits
Staff were very friendly and the room was very clean and comfortable. Our only disappointment was not being told about £25.00 a night charge for our dog. Found this extautionate
Staff were very friendly and the room was very clean and comfortable. Our only disappointment was not being told about £25.00 a night charge for our dog. Found this extautionate
6
Danny
6 mars 2026
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A séjourné 1 nuit
I was staying Across The Road in another part of the hotel the pub side no one showed me to my room and I spent 25 minutes looking for it when I finally arrived. It was cold and the bed was not that comfy.
I was staying Across The Road in another part of the hotel the pub side no one showed me to my room and I spent 25 minutes looking for it when I finally arrived. It was cold and the bed was not that comfy.
6
Emma
2 mars 2026
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A séjourné 2 nuits
The reception staff were not very informative or professional. The communal areas, corridors etc were tired and tun down, washing bags left outside for long periods of time etc. The spa was very relaxing but very expensive compared to other spas. Overall it was an ok stay but wouldn't I return, perhaps not as think I could get more value for money elsewhere in the area
The reception staff were not very informative or professional. The communal areas, corridors etc were tired and tun down, washing bags left outside for long periods of time etc. The spa was very relaxing but very expensive compared to other spas. Overall it was an ok stay but wouldn't I return, perhaps not as think I could get more value for money elsewhere in the area
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Équipements populaires
Restaurant
Réception ouverte 24h/24
Sauna
Service en chambre
Salles de réunion
Jardin
Général
Service en chambre
Restaurant
Sauna
Bain de vapeur
Beach Sun Loungers
Wheelchair Accessible (Limited)
Connexion Internet
Wi-fi
Services
Réception ouverte 24h/24
Salles de réunion
Private Picnics
Activités
Jardin
Piscine intérieure
Piscine extérieure
Terrasse