Bel Air Tremblant Hotel - Dômes & Chalets

Property is great. Location good too. We for our rooms 2 hours after scheduled check -in time. And one lady at the Front desk was so casual about it as if it was no big deal (who did not wish to converse in English) & only spoke with another front desk person in French asking us to wait & said we'll give u a gift a 2 hours late check-out...lol really ?? WHILE the other staff Kept saying they predominantly spoke French while attempting to converse in English (Language barrier) and told us to speak to a third person claiming it was their manager, but that person turned around & said she was not the manager !! No one was willing to take responsibility & we were simply being bounced around... We also requested if there was another unit of a similar category available but there was no response. FEEDBACK: At least front desk staff can be bilingual for guests convenience. Food is absolutely great as well. Restaurant staff & management (GM) kudos !! you'll are doing a fabulous job . Well we were too tired to discuss anything further & were hoping to get possession of our booked unit. they eventually offered us 1 day complimentary breakfast by the pool which was incredible & of course a 2 hour late check-out for the delayed check-in. Thank you to the GM & the young lady in the GM office for graciously listening to our experience & accepting feedback with the intent of working on the grey areas.

Unique property - fantastic restaurants. Only downside was we had to wait for linens after checking-in.

It was clean, smooth check in and location was amazing

They need to clean better as dirty inside walls of room/tent near kitchen and BBQ was unusable rusted dirty.

Amazing staying at the Dome. First time.