Vila Eucalipto by an island apart

The house is great, good location on a hill overlooking Funchal and the sea. We used the hot tub extensively! Unfortunately we had a bad experience with the team, the person assigned for our check in (Elias) did not respond and when he did he was not helpful at all. We ended up doing self check in, which is fine, but because of this we had to wait to get the information for the key box. When later that evening we asked him to call to explain where the light switch for the bbq area is, he never called. Beatrice was very helpful on the other hand, and when we did not have hot water in the upstairs bedrooms made sure someone can the same day to fix the issue. Thank you Beatrice!

Great location, nice garden, perfect stay

We stayed at the villa last week with a group of 9 people. The house can accommodate up to 10 guests, which was perfect for our group size. Positives: * The location of the house is great. * Bedrooms and bathrooms met our expectations and were comfortable. Areas for improvement: * The BBQ is located at the back of the house near the car park, while the main outdoor area and poolside are at the front. This makes it less convenient when you're enjoying time with your group in the garden. * The kitchen is poorly equipped for cooking for a group of 10. The utensils and materials provided are of low quality, which made meal preparation challenging.

The property was lovely. The view was spectacular. The pool was lovely other than that the underwater lights didn’t work and are never going to. Big disappointment with the hot tub. It was clear that although they were telling us they were going to fix it that it’s been broken for a while and it’s not going to be fixed. They gave us a pittance back to try to make us happy, but it wasn’t enough to make anyone happy. Two of the bathrooms had absolutely foul smells coming from the drains. We reported that and they said they would send someone but never did. We had to stuff toilet paper in the drains and unstuff them every time we wanted to use that fixture. Otherwise, the smell was unbearable.

Our family of 10 enjoyed our stay at this house. It is massive with room for everyone to spread out. The kids loved having room to run around outside and were thrilled with the trampoline and pool table. The pool is not heated, so it was a bit chilly during our stay in early May, but the kids still took a dip. The hot tub was lovely. The view was the best part. Absolutely stunning view of the ocean. Management was responsive and helpful when we reached out to fix a couple things. Everything was resolved quickly. The only drawback of the property is that is a bit remote. High up on a hill and not walking distance to much. It was easy enough to get a Bolt to take us where we needed to go though. And of course, the view was spectacular.